Anderson Scott Solutions

Manufacturing Consultant Microsoft Dynamics 365 Business Central UK South, Hybrid/Remote 1 to 2 days in the office per month £70,000 - £85,000 plus excellent benefits As the Lead Manufacturing Consultant, you will manage and deliver Microsoft Dynamics 365 Business Central projects, provide expert guidance to clients in manufacturing operations, and mentor junior consultants. You will play a key role in ensuring successful implementations, client satisfaction, and the continuous improvement of our services. Key Responsibilities: Manage and deliver Microsoft Dynamics 365 Business Central implementation projects with a focus on manufacturing operations. Provide strategic direction and oversight to project teams, ensuring projects are completed on time, within scope, and budget. Collaborate with Solution Architects on larger projects and lead smaller projects independently. Serve as the primary point of contact for clients, understanding their manufacturing processes and recommending solutions using Business Central. Conduct workshops, training sessions, and demonstrations to educate clients on Business Central functionalities and best practices for manufacturing. Work closely with developers, business analysts, and project managers to ensure seamless project execution. Mentor and support junior consultants, fostering knowledge sharing and professional growth. Conduct thorough reviews of implemented solutions to ensure alignment with client requirements and industry best practices. Implement continuous improvement initiatives to enhance the efficiency and effectiveness of Business Central manufacturing implementations. Key Skills and Experience: Minimum of 5 years experience in Microsoft Dynamics 365 Business Central consulting and implementation. Strong knowledge or experience in manufacturing operations, production planning, and supply chain management. Broad experience across Business Central modules, including manufacturing, warehousing, and inventory management. Proven track record of successfully leading and delivering complex Business Central projects. Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders. Experience working on diverse manufacturing projects with opportunities for professional growth. Ability to lead initiatives and shape the way Business Central is implemented and used in manufacturing environments. Benefits: Competitive salary, generous leave (including your birthday off), pension from day 1, Critical Illness and Death in Service cover, EV Salary Sacrifice Scheme, Employee Assistance Programme, flu vaccinations, Microsoft certification training, and access to cutting-edge Microsoft tools in a digitally innovative workplace.

Senior Account Manager Microsoft Dynamics 365 Business Central UK South, Hybrid/Remote 1 to 2 days in the office per month. £60,000 - £65,000 As a Senior Account Manager, you will act as a trusted commercial partner, driving long-term value, growth, and satisfaction across your accounts. You will coordinate engagement across internal teams, proactively identify opportunities, and ensure a seamless experience for our customers. Success in this role is measured by customer retention, account growth, and overall satisfaction. Key Responsibilities: Own and develop long-term relationships with a portfolio of high-value, complex customers. Build and maintain account strategies aligned with customer objectives, challenges, and business priorities. Plan and lead structured customer engagement, including regular account reviews and strategic discussions with senior stakeholders. Serve as the primary commercial point of contact for your accounts. Set and manage clear expectations around scope, delivery, and timelines. Coordinate internal teams to ensure customer actions are completed, outcomes are delivered, and accountability is clear. Identify and drive opportunities for account growth, including upsell, cross-sell, contract expansion, and service optimization. Create and manage revenue and growth plans for each account. Lead contract renewals and commercial negotiations, ensuring alignment with customer value. Proactively identify and mitigate risks to customer satisfaction and retention. Contribute to the ongoing development and maturity of account management practices across the business. Champion best practices in customer engagement, retention, and commercial strategy. Skills & Experience: 5+ years experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software environments. Strong experience with Microsoft Dynamics 365 Business Central. Proven ability to manage complex, multi-stakeholder customer relationships. Strong commercial acumen with a track record of driving account growth and retention. Excellent communication skills, confident engaging at operational and senior leadership levels. Highly organized, able to manage competing priorities across multiple accounts. Familiarity with Hubspot CRM is advantageous. Benefits Competitive salary, generous leave (including your birthday off), pension from day 1, Critical Illness and Death in Service cover, EV Salary Sacrifice Scheme, Employee Assistance Programme, flu vaccinations, Microsoft certification training, and access to cutting-edge Microsoft tools in a digitally innovative workplace.

Customer Engagement Manager £40,000 - £42,000, plus benefits Wolverhampton Hybrid Due to ongoing business growth, an exciting opportunity has opened up to join a dedicated team that prioritises client success. As the primary point of contact for customers, you ll foster strong, positive relationships while ensuring their needs are met and their expectations are clear. Your focus will be on driving customer satisfaction and retention, helping clients achieve their goals while strengthening long-term partnerships. Main Areas of Responsibility for the Customer Engagement Manager: Responds to enquiries and concerns from customers Arranges regular customer reviews and advising the most effective approach to achieve their goals Manages relationship between business and customers handling contracts, licencing, quotes, processing jobs and orders and approving time sheets for invoicing Identifies expansion and other contract opportunities Ensure customers ultimately have realistic expectations, and they are clear of what we can deliver, and when we can deliver it Ensures regular contact with every customer Retains commercial ownership of customer projects and attends steering meetings as appropriate Skills and Experience for the Customer Engagement Manager: 3 years+ experience with ERP system such as Microsoft Dynamics Business Central or similar, or subscription-based software solution in a customer facing role Excellent communication skills Commercially minded with the ability to build strong relationships Time management skills necessary to handle a heavy workload Solid IT skills including a proficiency with common software applications You will be required to work 37.5 hours per week but there is possible flexibility in start/finish times and work pattern once you are fully integrated into the business. Initially, it will be mainly office based during the knowledge gaining process but hybrid available after that. Hours between 8am and 6pm. Benefits: Hybrid working 25 days annual leave plus Bank Holidays 2 additional leave days Free parking Pension scheme Amazing location and offices