Sammons Recruitment Ltd

Base Location: Remote, Bristol County area (expectation of travel and overnight stays) Our client, a leading provider of advanced connectivity and IoT solutions, seeks an experienced Field Services Technician. You will be pivotal in aiding clients and other in-house teams, by leading the installation and maintenance of advanced solutions at customer sites. The mission is to connect the disconnected, bridge the connectivity gap, and unlock the full potential of organisations worldwide. Key Responsibilities: Service Delivery:Effective and timely delivery of services through installation, configuration, and commissioning of all advanced solutions. Customer Experience: Meet and exceed customer expectations, which is measured through customer satisfaction and feedback data. Brand Representation:Alwaysmaintaina professional and positive image and provide excellent customer service whilst on-site. Safe Working: Undertake work according to policies and procedures, health and safety standards and regulations. Job Administration: Timely and accurate completion of administration related to the role (e.g. job notes, install photographs, admin of stock, H&S recordings etc.). Required Qualifications and Experience: Similar Work: Demonstrable experience in a similar role. Working with businesses such as BT, Sky, Virgin Media, or similar would be advantageous. Lone Working: Those familiar with autonomous work yet collaborative when the situation demands. CSCS: A CSCS card holder and comfortable working at height. Driving: Full UK Driving Licence (with less than 6 penalty points). Interest in IoT /Connectivity:Those with a basic understanding of computers, routers and networking. (Microsoft Windows, Printer setup, IPV4 & Router configuration) So what's in it for you? As a small business, you can make a real difference knowing you are supported by a team of 50 across three offices. Our client takes a long-term view of things, and this means focus is on personal and professional development that is fully funded and will help you to get to and stay at the top of your game. Compensation & Benefits: Up to 43 days a year of holiday (inclusive of bank holidays) Enhanced Company Pension Scheme Enhanced Maternity Leave Enhanced Paternity Leave 5 Paid Charity Days per year Free Gym Membership Health and Dental Care options Private Health Cover Team away days Death in service at four times the salary Paid extended parental leave Paid bereavement leave for those you love, not just direct family part of the broader range of extended benefits to choose from. Your Toolkit: To ensure you're well-equipped: Comprehensive training is provided. A company van for work-related travel. A company mobile and laptop. A company debit card for necessary expenses. If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.

Our client seeks a 1st Line IT Support Analyst with prior experience as the initial point of contact for all technical customer support, to help enhance growth within the Construction Sector and other targeted industries. You will be pivotal in the monitoring of incoming incidents via the ITSM system, phone, email, and live chat software. The mission is to connect the disconnected, bridge the connectivity gap, and unlock the full potential of all those we support. As the market leader in the UK construction sector, our client provides advanced wireless connectivity, IOT solutions and professional services, enabling our customers to solve their most critical technology challenges, IOT technologies and Digital Transformation. They remain dedicated to connecting the disconnected, utilising enterprise-grade wireless technologies such as 5G FWA, LEO Sat, and 5G Private Cellular Networks, to name a few. About You As an ambitious and dynamic individual, you possess a proven record in 1st Line Support within a NOC environment. You have an ability to engage stakeholders at all levels and understand how the Service Desk function contributes to the overall customer experience. You have a passion for all things IT and a dedication toward world-class customer service. Key Responsibilities Ticket Investigation: Ensure sufficient information has been provided to support the effective resolution of tickets. Achievement of SLA's: Respond within agreed service levels. Customer Communication: Provide appropriate customer updates, in line with customer expectations and ticket QA procedure. Ticket Processing: Where level of ability is reached, tickets are escalated to continue investigation and remediation. User Account Processing: Creation, blocking, removal and alteration of user accounts and user access as part of the starter, leaver and role change process. Ticket Automation: Automated tickets are created at regular intervals and are completed as per the instructions provided. Ad Hoc On-Site Support: Attend customer sites or events to provide technical services, for which ample training will be provided. Services include installations, decommissions, triage, representation and learning. Desirable Qualifications and Experience Qualifications Vendor specific qualifications (Cradlepoint, Ruckus & others). Experience Proven hands-on experience within a Service Desk. Understanding of Network topology and troubleshooting. Benefits 25 days annual leave as standard, with options to get more time off. Enhanced Pension. Enhanced Maternity/Paternity Leave. Death in Service (4x salary). Unique benefits points scheme giving access to lucrative offerings. Modern and progressive office space. Free Parking. Caf , Gym and Restaurant on-site. Opportunity to work with a dynamic and innovative team. Chance to make a significant impact on the growth of a successful company. If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.

As a Digital Investigator, you will play a vital role in protecting vulnerable people, particularly children, from online harm. You will investigate offenders, gathering and analysing digital intelligence, and provide specialist support to colleagues and partner agencies. This role requires resilience, professionalism, and a strong commitment to safeguarding, often working with sensitive and challenging material to achieve justice and protect the public. Please note if successful you will have to undergo Vigorous vetting. Key Responsibilities: Respond to intelligence referrals from partner agencies relating to online offenders Analyse and interpret digital data to support crime prevention and detection Operate specialist software and hardware to extract and present digital evidence Arrest, interview, and build case files on offenders in line with legislation and policy Seize, examine, and retain evidence to maintain the integrity of investigations Work closely with partner agencies such as probation, prisons, and social services Provide specialist advice and knowledge to support investigations Maintain up to date knowledge of legislation and best practice in digital investigations About You: You are resilient and able to manage exposure to sensitive and distressing material You have strong analytic skills and can interpret complex digital data clearly You are confident in working with legislation, codes of practice, and ethical standards You have excellent communication skills and can build effective relationships with partner agencies You are adaptable, able to work flexibly, and willing to travel If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.