Four Squared Recruitment Ltd

DIGITAL INNOVATION MANAGER LOCATION: CIRENCESTER/CHELTENHAM WITH TRAVEL TO OTHER EDP OFFICE LOCATIONS NEARBY FULL-TIME, PERMANENT 37.5 HOURS PER WEEK SALARY £50-55K DOE My client delivers coordinated, commercially aware and cost-effective environmental planning and design solutions to their UK clients. They have an exciting opportunity for a Digital Innovation Manager to join their forward thinking company. As they grow and technology evolves, uninterrupted digital services have become business-critical to remote working and client delivery. Compared with other core functions, their internal IT capability requires strengthening to align with their scale, risk profile and strategic ambitions. The role will be responsible for ensuring that their digital infrastructure, systems and innovation capability are robust, secure, scalable and future-ready. You will provide leadership over internal IT resources, oversee external IT providers and drive digital innovation across the business. This includes championing cloud-first working, strengthening cyber resilience and enabling the effective adoption of AI-enabled tools. Accountabilities Digital Innovation Strategy and Leadership Be the technical lead of the delivery of the organisation's Digital Innovation Task/programme and roadmap. Translate strategic objectives into practical projects, pilots and tools with measurable benefits. Identify emerging technologies (AI, automation, workflow tools, data integrations) relevant to the planning/environmental sector. Provide thought leadership on digital transformation, keeping the business at the forefront of industry practice. Project Delivery (AI, Automation and Workflow Improvements) Manage the design, build and rollout of digital improvement projects (e.g. research automation, workflow automation, internal digital assistants, policy optimisation tools). Coordinate with external specialists and software partners where required. Oversee testing, quality assurance and human-in-the-loop validation. Ensure all solutions are scalable, maintainable and well-documented. Governance, Risk and Compliance. Maintain and refine the organisation's AI and Digital Innovation Policy, Quick Guide and data-classification standards. Work closely with the Data Protection Officer to ensure GDPR compliance in all digital tools. Establish and monitor clear governance controls, risk registers and audit trails for digital systems. Capability Building and Change Management. Lead a network of Digital Innovation Champions across offices and teams. Deliver training, demonstrations and bite-size learning sessions. Support the development of digital skills across consultancy and support teams. Promote a culture of safe, supportive and ethical adoption of technology. Stakeholder Engagement and Communication Work with Directors, Team Leads and Business Support functions to identify opportunities, remove barriers and ensure digital initiatives meet operational needs. Communicate progress clearly through quarterly updates and reporting dashboards. Influence adoption by presenting benefits in a clear, non-technical and people-centred way. Line management of internal IT support team and oversight of external partners System Integration and Technical Support (Non-Developer Oversight Role. Work with external and internal IT stakeholder teams to ensure new tools integrate safely with existing platforms (Microsoft 365, SharePoint, Power Automate, Copilot Studio, etc). Oversee configuration changes and ensure handover documentation is complete. Conduct regular reviews of licences, usage and cost-effectiveness. Essential Experience delivering digital transformation, workflow automation or AI enabled projects in a professional services or technical environment. Strong understanding of Microsoft 365 ecosystem (Power Automate, SharePoint, Teams, Copilot/AI tools).Maths and English GCSE grade C or above, or equivalent. Enterprise class infrastructure - design and troubleshooting. MS Azure technologies (including AAD). MS Power Platform (esp. Power Apps, Power Automate, Power BI). Experience supporting a multi-office or hybrid workforce. Desirable ICT-specific Degree/relevant qualifications (e.g., MCP, CCNA) Experience in the planning, environmental, engineering or design sectors. Familiarity with ChatGPT Business/Enterprise, Copilot Studio or custom AI agents. Understanding of data structures, information architecture or basic automation design. Change management or training experience. Excellent Benefit Package including; 30 days annual leave plus Bank holidays plus Birthdays off Holiday purchase scheme Bi-annual profit share bonus 5% employer contribution pension Work anniversary rewards Private healthcare Life assurance Employee Assistance Programme Enhanced sickness & life event support Fully flexible, hybrid working If you wish to discuss the role in more detail, please call Joanne Harris on (phone number removed) or email your cv to (url removed)

Field-Based Business Development Manager Location: Gloucestershire Salary : Up to £35,000 OTE: £35,000 Reference: (phone number removed) Four Squared Recruitment is proud to be supporting a dynamic, forward-thinking organisation that is seeking an ambitious Business Development Manager to join their growing team. This is a fantastic opportunity for a driven sales professional to take ownership of a territory, build long-term relationships, and deliver rapid growth. This role is all about winning new business and driving market share, while ensuring customers receive solutions that genuinely add value. If you thrive in a fast-paced sales environment and love the challenge of building something new, this could be the role for you. The Role Identify, win, and grow new customers across your assigned territory Deliver continuous year-on-year growth against set targets Develop and maintain a strong pipeline of opportunities in the CRM Conduct at least 10 formal presentations per month to prospective clients Retain and grow existing customers by identifying opportunities for cross-selling and up-selling Act as a strategic consultant, using business insight to deliver tailored solutions that drive customer success Build strong long-term partnerships with clients, positioning yourself as a trusted advisor Collaborate with internal teams to deliver high-quality solutions and ensure customer satisfaction Create detailed account plans that outline sales progress and next steps What We re Looking For Proven track record in a sales or business development role Experience selling to senior executives and decision-makers Strong communication and presentation skills, with the ability to influence at all levels Self-starter with initiative, drive, and the ability to work independently Highly motivated, resilient, and target-driven with a positive attitude Skilled at building long-term relationships and managing multiple priorities Confident using Microsoft Office and CRM systems What s on Offer Competitive salary with uncapped commission Clear progression opportunities in a growing organisation Autonomy to manage your own territory and make a real impact Ongoing training and development to sharpen your sales skills Collaborative team culture that celebrates success If you re motivated by success and excited by the opportunity to deliver strategic solutions that make a difference, we want to hear from you. Apply today or contact Four Squared Recruitment for more information.

Systems Manager £40,000 - £50,000 Full time, perm Position Overview Our client is seeking an experienced and proactive Systems Manager to lead the transition to a new ERP platform, oversee their document management systems, and act as the primary escalation point for internal IT-related issues. This role is pivotal in ensuring their technology infrastructure supports operational efficiency, data integrity, and long-term business growth. The ideal candidate will combine strong technical expertise with excellent communication and project management skills. Key Responsibilities ERP Management & Migration Lead, plan, and execute the migration from existing ERP systems to the new platform. Liaise with vendors, implementation partners, and internal stakeholders to ensure smooth transition and minimal operational disruption. Map current processes to the new system, identifying gaps and opportunities for improvement. Oversee data cleansing, data migration, and testing activities. Provide training and ongoing support for users post implementation. Monitor system performance and implement continuous improvements. Document Management Systems Manage the organisation's digital document management platforms, ensuring accessibility, security, and compliance with company policies. Develop and maintain document structures, permission controls, retention policies, and workflows. Drive adoption of best practices across the business to enhance collaboration and information governance. Troubleshoot system issues and coordinate updates or upgrades with vendors. IT Support & Infrastructure Oversight Serve as the primary point of escalation for internal IT issues, coordinating fixes with external IT providers where necessary. Oversee hardware, software, and network needs across the organisation. Implement and maintain IT policies, including cybersecurity protocols and data protection standards. Support onboarding and offboarding processes with regard to systems access and equipment. Monitor system health, conduct routine audits, and ensure business continuity through backup and recovery strategies. Skills & Experience Required Proven experience managing ERP systems, including involvement in migration or large-scale implementation projects. Strong understanding of document management systems and information governance. Broad IT knowledge, including troubleshooting, networks, hardware, and software environments. Excellent project management skills with the ability to manage multiple priorities simultaneously. Strong analytical and problem solving skills. Exceptional communication skills with the ability to support and train users at all levels. Vendor management experience. This is a full-time contract position with an immediate start available, salary of £40,000 - £50,000p/a dependant on experience. For more information on this position please contact Harriet Ali at Four Squared Recruitment.

Job title: Director of Technology Consulting Reporting to: Partner - IT & Digital Transformation Location: Based from Birmingham office with regular travel to client locations across UK Contract: Full-time, permanent, hybrid Hours: Standard office hours with flexibility Role Purpose: We are seeking a Director of Technology Consulting to join a successful and growing IT & Technology consulting practice, reporting to the Partner leading the practice. This is a senior delivery and leadership role. You will oversee the quality of consulting work delivered by the team, act as the sign-off point for key deliverables, and ensure a consistently high standard across all client engagements. Alongside oversight, you will also lead and deliver consulting projects, working with senior client stakeholders to shape recommendations and drive outcomes across our core service lines. This is not a pure sales role, but you will be expected to nurture client relationships, identify follow-on opportunities, and support the Partner in winning new work through credibility, insight, and outstanding delivery. Key Responsibilities: Act as the quality gate and final sign-off for client deliverables i.e board reports, assessment outputs, due diligence reports. Maintain delivery standards and ways of working across the practice. Provide structured oversight across the client engagements i.e monitoring engagement timelines and budget, risks/issues and progress against outcomes. Lead and deliver client engagements end-to-end along current service lines, including but not limited to : Fractional CIO / IT Director System specification & selections IT Due Diligence (ITDD) Project Management Coach and develop consultants in the team. Maintain and grow existing client relationships by spotting needs, proposing next steps, and shaping follow-on engagements. Contribute to proposals for new work, working alongside the partner. Essential Experience : Significant experience in a technology consulting role - min 3 years Strong "real-world" experience of delivering complex projects/programmes with governance, structure, and stakeholder management i.e ERP Implementations Proven track record of producing executive-level outputs and presenting to senior stakeholders. Experience leading teams and acting as a quality assurance / sign-off point for deliverables. Exceptional written communication with the ability to craft clear, evidence-based executive reports with prioritised, actionable recommendations. Outstanding verbal communication, being able to challenge appropriately, facilitate workshops, and influence at all levels. Commercial awareness, understanding how to scope work well, manage client expectations, and deliver value. Benefits: Hybrid and flexible working 25 days annual leave, plus bank holidays Private Medical Health insurance Career progression Life Assurance Group Personal Pension Plan Electric Car scheme Cycle to Work Scheme Flexible Holiday Purchase Scheme Enhanced Family Pay maternity, paternity, parental, and compassionate leave Employee Assistance Programme 24/7 confidential helpline as well as online support If you wish to be considered for the role, please contact Joanne Harris on (phone number removed) or email me on (url removed)

Key Client Account Manager Malvern £45,000+ Bonus Are you passionate about delivering world-class service and building high-performing teams? An exciting opportunity has arisen with a fast-growing IT & telecoms services provider, specialising in mobile device and connectivity solutions for large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales, Product, and Support teams Managing onboarding, renewals, escalations, and lifecycle engagement Shaping the customer experience strategy as the business grows What We're Looking For Proven experience managing Customer Success or Service Delivery teams (ideally 100+ accounts) Background in fast-growth telecoms, MSP, or IT services business Track record of retaining and growing key customer accounts Excellent communication, mentoring, and stakeholder engagement skills Commercially minded, customer-obsessed, and data-driven Highly organised, analytical, and tech-savvy (Excel, reporting tools) Benefits 25 days holiday + bank holidays Onsite parking Clear opportunities for career growth in a scaling business Purpose-driven culture with real investment in social impact If you're an experienced service leader with a passion for customer experience and a strong understanding of IT and telecoms, this is your chance to make a big impact in a values-led, fast-growing company.