Jiyu Consulting Ltd

2nd Line IT Support Analyst - Newbury - 30,000 to 35,500 + bonus Newbury/Berkshire growth organisation are looking to add a 2nd Line IT Support Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical support across the group. Working within a Microsoft environment you will use your knowledge of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support. Key Responsibilities: Provide first line support to the business via phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network issues. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Manage user accounts and permissions on various platforms (Active Directory, Office 365, etc.). Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary. Qualifications and Skills: Experience in IT Support. Knowledge of Windows operating systems. Proficient in supporting Microsoft Office 365 and Active Directory. Excellent problem-solving skills and attention to detail. Strong communication skills and excellent customer service. Driving licence. For more information on this Newbury/Berkshire based role please contact .co .uk 2nd Line IT Support Analyst - Newbury - 30,000 to 35,500 + bonus

Skills Framework Analyst - 45,000 to 55,000 Are you passionate about future skills, capability building, and workforce development within digital, data or Tech? We're looking for a Skills Framework Analyst to join our client and play a pivotal role in shaping the future of the UK Tech landscape. This is a unique opportunity for an experienced HR or L&D professional with hands-on experience in frameworks such as SFIA (Skills Framework for the Information Age) or DDaT (Digital, Data and Technology) to influence how we define, develop, and embed critical capabilities for the future. Remit Design, implement, and maintain our internal skills and capability frameworks, aligning them with industry standards (e.g., SFIA, DDaT). Conduct skills gap analyses across business areas and support the design of strategies to address them. Collaborate with stakeholders across HR, L&D, Digital, and Business Units to ensure frameworks are embedded in recruitment, development, and career pathways. Analyse and interpret workforce data to inform future skills planning and capability initiatives. Provide guidance and training to teams on the use and benefits of skills frameworks. Support broader workforce planning and transformation programmes by integrating capability frameworks into strategic planning. Your background Proven experience in HR, Learning & Development, Organisational Development, or Workforce Planning. Strong knowledge and hands-on experience with SFIA, DDaT, or similar skills/capability frameworks. Comfortable working with complex information and translating it into practical tools and guidance. Analytical mindset with the ability to derive insights from data to inform strategic decisions. Excellent communication and stakeholder engagement skills. Experience working on digital or transformation programmes is desirable. For more information please contact co. uk Skills Framework Analyst - 45,000 to 55,000