Forman IT

My client are currently looking for multiple User Researchers. At present this role is fully remote but its likely that in a few months time they may require onsite presence in London 1/2 days per month. - Inside Scope - Umbrella only - Long term work - Must be eligible for BPSS clearance Role Requirements Tasks: Generate new and useful user insights and translate them in to features and actions that will allow service/product managers to iteratively improve their service for users. Plan, design and conduct in-house research to test new service ideas and concept development (including user requirements gathering, early stage concept and prototype testing, guerrilla research and suability testing sessions, and other approaches to ensure the user need is fully understood in the service design). Lead the formal usability testing process for a digital service - from developing user recruitment briefs through to test moderation, analysis and report writing. Work with Service/Product Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material; work closely with designers, business analysts and software developers to turn user data into actionable user stories that influence product/service direction and prototype development. Technical Skills: Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services. Proven experience of creating research strategies/approaches. Proven experience of facilitating workshops. Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative evidence. Confident in explaining user needs to senior civil servants and acting as a department at large. Extensive knowledge of human factors, ethnography and the user-centred design process for environment. Demonstrable knowledge, experience in and passion for user centred design practices. Proven experience of audience modelling and developing design personas. experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions). Comfortable working with data from gathering and analysis through to design and presentation Comfortable in the capacity of mentor for other user researcher(s).

My client is actively seeking a User Researcher to work near Worthing OR Telford. Although this role is currently WFH there is an expectation of an office presence a few days per week towards the end of the year. Initial 6 month project but long term work available. ** IN SCOPE OF IR35 ** Task Description: As a User Researcher you'll generate new and useful user insights and translate them into features and actions. You will lead the formal usability testing process for a digital service - from developing user recruitment briefs through to test moderation, analysis and report writing. This includes: - Planning, designing and conducting in-house research to test new service ideas and concept development - Working closely with the team to turn user data into actionable user stories that influence product/service direction and prototype development - Managing ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping - Presenting findings, recommendations and customer insights to senior decision makers - Sharing knowledge of tools and techniques with technical and non-technical team members in the wider digital team and across government Technologies: -Experience of delivery using an iterative/agile methodology (e.g. Agile/SCRUM) -Experience of agile collaboration tools (e.g. AtlassianJira, Agile for Scrum, Confluence) Mandatory Technical Skills: -Understanding of agile delivery techniques e.g. Continuous Delivery/Integration, Test Driven Development, and associated tooling -A degree in areas such as psychology, sociology, anthropology, human-computer interaction or market research Mandatory Business Skill: -Good facilitation and influencing skills -Excellent problem-solving and interpersonal skills -Excellent written and verbal communication skills - able to work with large groups of customers of varying levels of seniority from user to board level -This role will involve working with various UK Government clients at locations across the UK, so you must be mobile and willing to work away from your base location