Solos Consultants Ltd

Senior Service Designer 215.06 per day PAYE 274.29 per day Umbrella INSIDE IR35 Full Time 4 Months with option to extend BACKGROUND This is an opportunity to contribute to the discovery phase of the Integrated Care Record, a key initiative to explore and document the best way to codesign and create a shared digital care record in Wales that improves care by making patient/citizen information available both across and within health and social care. REQUIREMENT Suppliers are required to provide CVs accompanied by the daily rate (inclusive of all fees) for the provision of a Senior Service Designer. DUTIES AND RESPONSIBILITIES Management, Leadership & Training Act as an expert and advocate for best practice, coaching and mentoring teams. Advise and coordinate staff, deliver training, and share knowledge. Identify and resolve team issues, foster collaboration, and create a positive working environment. Planning & Design Lead complex service design activities and implement new ways of working. Design services and components to meet business needs and user requirements. Prioritise user stories, evaluate design options, and manage risk. Apply Agile principles and tools effectively. Improvement & Monitoring Document work using standard methods and tools, including prototypes. Contribute to user experience design and iterate design patterns. Generate and test multiple solutions, implement policies, and align with best practice. Communications Communicate complex and sensitive information clearly across teams and stakeholders. Facilitate collaboration, provide constructive feedback, and represent user needs internally. Digital & Information Recommend tools and methods, adapt to technological changes. Use prototyping techniques and basic HTML skills. QUALIFICATIONS Essential Educated to post-graduate level (or equivalent qualification / experience in an associated professional field) Evidence of continuous professional development. SKILLS AND EXPERIENCE Essential Skills Experience of working in a similar role as a confident and competent designer, developing designs based on evidence of user needs and organisational outcomes. Experience of interpreting evidence-based research and incorporating this into your work. Familiar with graphical human/computer interfaces that facilitate effective communication between human operator and computer. Aware of applying relevant standards, practices, codes, and assessment and certification programmes to the specific organisation or business domain. Familiar with iterative methods and techniques to allocate and optimise the division of functions between the human, machine and organisational elements of IT systems, and the functions themselves in terms of ergonomic impact. Knowledge and understanding of the brand image and personality of the organisation's products and/or services and the overall culture and personality of the work environment. Essential Experience Teamwork skills in working collaboratively with others to achieve a common goal. Written and Verbal Expression Skills to communicate effectively, both verbally and in writing, such as reports and via emails. Creativity skills in taking innovative approaches to problem solving and/or devising inventive and creative solutions. Attention to detail skills to ensure accuracy and high-quality standards in given tasks, to ensure deliverables are accurate and complete. Interacting with people skills in establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Adaptability Skills to adapt style and approach and to meet the needs of different audiences. If this role is of particular interest and matches up well with your skills/experience then please do apply immediately.

Senior Business Analyst 215.06 per day PAYE 274.29 per day Umbrella INSIDE IR35 Full Time 4 Months with option to extend This is an opportunity to contribute to the discovery phase of the Integrated Care Record, a key initiative to explore and document the best way to codesign and create a shared digital care record in Wales that improves care by making patient/citizen information available both across and within health and social care. DUTIES AND RESPONSIBILITIES Management, Leadership & Training Identify and apply the best processes and delivery methods, measuring and evaluating outcomes. Support teams in prioritising work, managing scope, and adhering to MVP principles. Lead process, system, and data modelling across projects; analyse and recommend changes to business processes and policies. Mentor and coach business analysts, share best practice, and contribute to learning pathways. Research emerging tools and techniques to improve efficiency and encourage innovation. Planning & Design Advise on approaches to analyse complex business problems and opportunities. Interpret analysis to make recommendations for tactical and strategic decisions. Recommend options analysis, feasibility assessments, and quantify business benefits. Ensure solutions align with business goals, user needs, and expected outcomes. Define and manage requirements lifecycle, prioritisation, and traceability across all phases. Plan and organise complex analysis activities, adapting as new insights emerge. Improvement & Monitoring Identify and implement opportunities to improve business performance. Lead process change initiatives and assess feasibility of improvements. Apply business analysis and evaluation skills to design and test processes. Manage continuous research and analysis to map systems and processes. SKILLS AND EXPERIENCE Essential Experience Experience of applying a variety of analytical techniques to highly complex information and quantifying result integrity based upon assessment of sources and techniques applied. Experience of engaging stakeholders in their working environment for example in a hospital. Experience of consulting activities and techniques including facilitating stakeholder groups. Experience of process analysis, assessment and change including financial, cultural, technological, organisational and environmental factors. Further experience of establishing customer requirements and identifying how these map to process requirements. Expertise with the application of Business Analysis techniques, methods and tools; experience of the implementation of Business Analysis techniques, methods and tools as well as the enhancement of their application. Experience of business process testing including the management of test scenarios and reporting of testing outcomes. Substantial experience of working on digital products and services with multi-disciplinary teams. Demonstrable excellent written and verbal communication skills, able to manage stakeholders, communicate complex information, and negotiate successful outcomes with senior personnel. Highly experienced in influencing and negotiation skills including critical questioning and innovative thinking. Desirable Experience Experience of reviewing compliance with legislation and organisational/government policy. Demonstrable evidence of being able to produce detailed designs and document using required standards, methods and tools, including prototyping tools where appropriate. Experience of planning and performing all types of evaluation and of interpreting and presenting the results of evaluations. Experience of assessing, analysing, developing, documenting and implementing changes based on requests for change. If this role is of interest and you meet the above criteria, then please apply immediately.