Sainsbury's Supermarkets Ltd
Salary: Competitive Plus Benefits Location: London Store Support Centre, London, EC1M 6HA Contract type: Permanent Business area: Sainsbury's Tech Closing date: 08 May 2026 Requisition ID: We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes to feed the nation. The level of data, transactions and variety involved. Then you'll realise this is a modern software engineering environment, because it has to be. We've made significant investment in the standards and principles that shape how we work. We iterate, learn, experiment and champion ways of working such as Agile, Scrum and XP. So you can look forward to exciting opportunities across everything from AI to reusable tech. In a nutshell In Sainsbury's Tech we build the technology which powers the UK's number 1 multi-channel, multi-brand retailer. The role of Service Manager is central to the business critical transformation of Technology delivery at Sainsbury's. Reporting through to a Head of Service Management, the heart of the role is contributing to running the technology services for a particular area within Sainsbury's Tech, as well as ensuring that new services introduced in the area are delivered with the appropriate service support in place. This responsibility for making sure that specific services provided by Engineering Teams are supported effectively includes ensuring both internal and external teams are performing to a relevant set of operational KPIs / metrics relating to ITIL measures within Sainsbury's Tech. The role holder must have a mindset and passion for IT Service Management and the ability to encourage this in the Engineering Teams, who operate in the End to End Product Lifecycle Management delivery methodology. What do I need to Do Ensure the smooth day to day running of Service Management for a specific area (usually aligned with a Head of Engineering/Technology). This includes: Monitoring daily dashboards for incidents reported against the services they are responsible for, ensuring that incidents are being dealt with effectively Supporting with escalations from stakeholders to ensure customer or business impact of any incident is minimized, as well as providing timely communication back to them Reviewing RFCs (requests for change) to the services to help ensure that deployments do not affect the stability or availability of the area, and reviewing subsequent success of these changes Monitoring the services in your area to ensure their accuracy - including any associated support models, stakeholder information and knowledge articles Continually review the Service Performance of the area Use data in dashboards and reports to review service trends, providing expert analysis and insight which can drive tangible improvement actions Manage the Problem and Risk management process to help tech teams track and address long running issues which could undermine the stability of the services Monitor adherence to service processes by teams - taking the opportunity to coach when relevant to improve performance Drive and track any potential improvements or actions through regular service reviews with internal Technology teams, support partners or external vendors Support Technology Teams in managing services throughout their whole lifecycle Coaching teams around building and deploying new services - validating that all necessary service transition tasks are considered to ensure smooth introductions of new services Input into discussions regarding potential new partners or software purchases - ensuring that service needs have been considered Assist tech teams around the decommissioning process of services Support in the event of Major Incidents in your area - providing SME support and guidance to assist with resolving the issue as quickly as possible, as well as participating in subsequent Major Incident reviews and tracking improvement tasks Co ordinate readiness efforts for notable events or peak trading periods in your area and ensure any necessary actions are completed on schedule On occasions throughout the year - perform the Manager on Escalation Role for Tech How will I succeed Partner with the teams / stakeholders in your area and build strong relationships to enable you to influence a strong service mindset and embed a culture of good service management - always maintaining focus on the customer experience. This can be done formally through Service Reviews and informally through coaching and initiatives Be the Service SME in your area, clearly communicating the priorities that will help to deliver service improvements and clear accountabilities as to who should deliver these Collaborate with our Tech partners or external vendors - challenging them to meet the Sainsbury's tech expectations and standards for delivering Service Excellence Applying the service management standards and processes consistently in your area, whilst understanding when they might need to be tailored or flexed to fit diverse areas Be able to work at a fast pace - constantly reviewing priorities and the changing business needs to determine the service strategies for your area Actively seek feedback from the tech teams about the service management processes, feeding any suggestion for simplification or improvement back into the Service Community Actively participate in the Service Management Community - sharing knowledge and best practice with other members, as well as helping to deliver the agreed priorities of the unified Service Management Function An understanding of industry standards and best practice regarding service management. Strong knowledge of ITIL Service Management framework and its processes Hands on experience of ITSM tools (with ServiceNow being a preference) Experience of data analysis - the ability to use data and reports to identify trends and opportunities for improvements in service management An understanding of service management in the context of agile and iterative in house development, as well as more traditional waterfall programme delivery. Understanding of Agile, Waterfall and DEVOPS methodologies. Understanding of process management and control. A broad knowledge and understanding of Sainsbury's Tech concepts with proven experience of successfully managing and maintaining services (desirable). What I need to show A passion for customer service - being able to focus attention on the customer experience and make links to how Service Management can support in improving this A proactive approach to Service Management - being self motivated, curious and driven to find every way to improve our services and deliver our targeted Sustainable service ambitions Communication and influencing skills - including managing messages when presenting to stakeholders at all levels Sound judgement - using the available evidence and knowledge to make informed decisions concerning service priorities Ability to manage your time to deliver your tasks - even when you might have unexpected work due to the nature of the Service Management tole Ability to take accountability for personal development including seeking feedback, building, and maintaining a meaningful personal development plan. Emotional intelligence - to be able to understand the multiple priorities of different teams and to know how to present the right messages to drive service improvement Resources available to me Service Compliance team within Service Operations Other Service Managers, Service Leads and Heads of Service Management within the Domains across Sainsbury's Tech Engineering teams Delivery teams Service Community of Practice Learning and Development resources, including Our Sainsbury's What decisions I can make Approve acceptance of specific services into BAU support. Apply decisions around appropriate Level of Service Transition activities for new services. Approval of specific changes to services in the live environment. Validation and approval of Problem Ticket Closure Validation and Approval of Proposed Deployments and RFCs No specific budget. We are committed to being a truly inclusive retailer, so you'll be welcomed whatever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Colleague discount - 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks; increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every payday. Pensions scheme and life cover. Eligible for a performance related bonus of up to 20% of salary, depending on how we perform. Annual holiday allowance, with the option to buy additional holiday. Season ticket loans. Interest free car loan up to £10k. Cycle to work scheme. Health cash plans. Pay advance, allowing access to some of your pay before payday. Access to a great range of discounts from hundreds of other retailers. . click apply for full job details
Salary: Competitive Plus Benefits Location: London Store Support Centre, London, EC1M 6HA Contract type: Permanent Business area: Sainsbury's Tech Closing date: 08 May 2026 Requisition ID: We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes to feed the nation. The level of data, transactions and variety involved. Then you'll realise this is a modern software engineering environment, because it has to be. We've made significant investment in the standards and principles that shape how we work. We iterate, learn, experiment and champion ways of working such as Agile, Scrum and XP. So you can look forward to exciting opportunities across everything from AI to reusable tech. In a nutshell In Sainsbury's Tech we build the technology which powers the UK's number 1 multi-channel, multi-brand retailer. The role of Service Manager is central to the business critical transformation of Technology delivery at Sainsbury's. Reporting through to a Head of Service Management, the heart of the role is contributing to running the technology services for a particular area within Sainsbury's Tech, as well as ensuring that new services introduced in the area are delivered with the appropriate service support in place. This responsibility for making sure that specific services provided by Engineering Teams are supported effectively includes ensuring both internal and external teams are performing to a relevant set of operational KPIs / metrics relating to ITIL measures within Sainsbury's Tech. The role holder must have a mindset and passion for IT Service Management and the ability to encourage this in the Engineering Teams, who operate in the End to End Product Lifecycle Management delivery methodology. What do I need to Do Ensure the smooth day to day running of Service Management for a specific area (usually aligned with a Head of Engineering/Technology). This includes: Monitoring daily dashboards for incidents reported against the services they are responsible for, ensuring that incidents are being dealt with effectively Supporting with escalations from stakeholders to ensure customer or business impact of any incident is minimized, as well as providing timely communication back to them Reviewing RFCs (requests for change) to the services to help ensure that deployments do not affect the stability or availability of the area, and reviewing subsequent success of these changes Monitoring the services in your area to ensure their accuracy - including any associated support models, stakeholder information and knowledge articles Continually review the Service Performance of the area Use data in dashboards and reports to review service trends, providing expert analysis and insight which can drive tangible improvement actions Manage the Problem and Risk management process to help tech teams track and address long running issues which could undermine the stability of the services Monitor adherence to service processes by teams - taking the opportunity to coach when relevant to improve performance Drive and track any potential improvements or actions through regular service reviews with internal Technology teams, support partners or external vendors Support Technology Teams in managing services throughout their whole lifecycle Coaching teams around building and deploying new services - validating that all necessary service transition tasks are considered to ensure smooth introductions of new services Input into discussions regarding potential new partners or software purchases - ensuring that service needs have been considered Assist tech teams around the decommissioning process of services Support in the event of Major Incidents in your area - providing SME support and guidance to assist with resolving the issue as quickly as possible, as well as participating in subsequent Major Incident reviews and tracking improvement tasks Co ordinate readiness efforts for notable events or peak trading periods in your area and ensure any necessary actions are completed on schedule On occasions throughout the year - perform the Manager on Escalation Role for Tech How will I succeed Partner with the teams / stakeholders in your area and build strong relationships to enable you to influence a strong service mindset and embed a culture of good service management - always maintaining focus on the customer experience. This can be done formally through Service Reviews and informally through coaching and initiatives Be the Service SME in your area, clearly communicating the priorities that will help to deliver service improvements and clear accountabilities as to who should deliver these Collaborate with our Tech partners or external vendors - challenging them to meet the Sainsbury's tech expectations and standards for delivering Service Excellence Applying the service management standards and processes consistently in your area, whilst understanding when they might need to be tailored or flexed to fit diverse areas Be able to work at a fast pace - constantly reviewing priorities and the changing business needs to determine the service strategies for your area Actively seek feedback from the tech teams about the service management processes, feeding any suggestion for simplification or improvement back into the Service Community Actively participate in the Service Management Community - sharing knowledge and best practice with other members, as well as helping to deliver the agreed priorities of the unified Service Management Function An understanding of industry standards and best practice regarding service management. Strong knowledge of ITIL Service Management framework and its processes Hands on experience of ITSM tools (with ServiceNow being a preference) Experience of data analysis - the ability to use data and reports to identify trends and opportunities for improvements in service management An understanding of service management in the context of agile and iterative in house development, as well as more traditional waterfall programme delivery. Understanding of Agile, Waterfall and DEVOPS methodologies. Understanding of process management and control. A broad knowledge and understanding of Sainsbury's Tech concepts with proven experience of successfully managing and maintaining services (desirable). What I need to show A passion for customer service - being able to focus attention on the customer experience and make links to how Service Management can support in improving this A proactive approach to Service Management - being self motivated, curious and driven to find every way to improve our services and deliver our targeted Sustainable service ambitions Communication and influencing skills - including managing messages when presenting to stakeholders at all levels Sound judgement - using the available evidence and knowledge to make informed decisions concerning service priorities Ability to manage your time to deliver your tasks - even when you might have unexpected work due to the nature of the Service Management tole Ability to take accountability for personal development including seeking feedback, building, and maintaining a meaningful personal development plan. Emotional intelligence - to be able to understand the multiple priorities of different teams and to know how to present the right messages to drive service improvement Resources available to me Service Compliance team within Service Operations Other Service Managers, Service Leads and Heads of Service Management within the Domains across Sainsbury's Tech Engineering teams Delivery teams Service Community of Practice Learning and Development resources, including Our Sainsbury's What decisions I can make Approve acceptance of specific services into BAU support. Apply decisions around appropriate Level of Service Transition activities for new services. Approval of specific changes to services in the live environment. Validation and approval of Problem Ticket Closure Validation and Approval of Proposed Deployments and RFCs No specific budget. We are committed to being a truly inclusive retailer, so you'll be welcomed whatever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Colleague discount - 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks; increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every payday. Pensions scheme and life cover. Eligible for a performance related bonus of up to 20% of salary, depending on how we perform. Annual holiday allowance, with the option to buy additional holiday. Season ticket loans. Interest free car loan up to £10k. Cycle to work scheme. Health cash plans. Pay advance, allowing access to some of your pay before payday. Access to a great range of discounts from hundreds of other retailers. . click apply for full job details
Sainsbury's Supermarkets Ltd
Technology Manager - Reporting Platforms Salary: Competitive Plus Benefits Location: London Store Support Centre and Home, London, EC1M 6HA Contract type: Permanent Business area: Sainsbury's Tech Closing date: 06 May 2026 Requisition ID: We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes to feed the nation. The level of data, transactions and variety involved. Then you'll realise this is a modern software engineering environment, because it has to be. We've made significant investment in the standards and principles that shape how we work. We iterate, learn, experiment and champion ways of working such as Agile, Scrum and XP. So you can look forward to exciting opportunities across everything from AI to reusable tech. Technology Manager - Reporting Platforms The Technology Manager is central to business-critical transformation of technology delivery and achieving Sainsbury's business strategy, working at the heart of a complex matrix operating model spanning internal teams, offshore partners, and strategic technology organisations. Responsible for assuring technology service and delivery provision for Data Engineering, managing the performance of external partners providing engineering and BAU services, and driving financial accountability for the data domain. This role business partners at senior level, ensures fit-for-purpose, secure, efficient data products and applications, and drives continuous improvement in technical processes to deliver value early and often while maximising value for money across contracts and services. What I am accountable for: Contribute to data strategies for respective products and functional areas, working closely with Data Architecture, Engineering Teams, and Product Management to ensure alignment with business objectives and data technology principles. Partner with Product Managers and Data Science teams to ensure delivery of data engineering services that meet analytical, reporting, and ML requirements, balancing business needs with technical feasibility and operational constraints. Ensure data pipelines are delivered in accordance with Sainsbury's Tech guidelines, data governance standards, and technology principles, evolving these based on requirements and learnings from delivery. Input into overall data roadmaps, ensuring data solutions fit with business strategy and agenda and that all initiatives have clear and appropriate action plans covering data ingestion, transformation, quality, and access. Leadership Drive a culture of personal accountability and ownership across direct contributions and external offshore Data Engineering teams, ensuring high performance, data quality standards, and delivery excellence. Coach offshore data engineering teams to understand the rationale for technical approaches in data architecture and pipeline design, surfacing and dealing with ambiguity and conflicting demands, escalating appropriately to resolve prioritization conflicts. Build collaborative relationships with Data Scientists, Data Analysts, Business Intelligence teams, service providers, suppliers, and wider Sainsbury's Tech colleagues to ensure data services meet required standards and expectations. Engage and influence at all levels, partnering with data teams and business stakeholders to maintain and evolve a strong service mindset focused on data quality, accessibility, and business value. Influence brilliantly through timely communication of relevant information up to Director level, translating complex data engineering and technical issues to meet the demands of diverse audiences. Make decisions with ambiguous or incomplete information, exercising judgment in the absence of clear guidelines and frameworks while managing data-related risks appropriately. Manage small budget, ensuring financial discipline across both change and run activities for data platforms, tracking spend against forecasts and business cases. Support Procurement and Supplier Management on supplier selection processes for data engineering partners, establishing and managing ongoing relationships with selected suppliers and ensuring offshore Data Engineering teams deliver against third-party obligations. Intervene and mitigate potential financial or contractual issues with data engineering partners, ensuring commercial risks are identified early and managed proactively with appropriate stakeholder involvement. Technical Assurance Work alongside Product, Data Architecture, Data Engineering, and third-party suppliers to identify key risks and issues early in delivery, building sensible mitigation approaches and securing stakeholder support where necessary. Act as key point of contact for Data Engineering, BAU, third-party managed data solutions, and vendors, ensuring clear communication and coordination across the data engineering domain. Engage with data engineering technical detail when needed, understanding the data platform landscape including data ingestion, transformation (DBT), orchestration (Airflow), streaming (Kafka), and data warehousing (Snowflake), and able to articulate technical choices and trade-offs to different stakeholders. Work at both conceptual and detailed levels in data architecture and engineering, prepared to get into technical and commercial specifics while maintaining strategic perspective on data service delivery. Ensure data quality and governance standards are maintained across offshore delivery, implementing appropriate testing, validation, and quality assurance processes for data pipelines and platforms. Delivery Assurance Culturally embed a methodology for delivering high-quality data engineering services across the relevant domain, ensuring consistent approaches, standards, and data quality practices. Use sound judgment to focus on the most critical and impactful data initiatives, making best use of available offshore and internal resources and prioritising effectively across competing demands. Review acceptance of data solutions into BAU support, ensuring appropriate readiness, data quality validation, documentation, and operational capability before transition. Approve changes to data platforms and pipelines in the live environment, balancing business need with risk management, data integrity, and operational stability. Service and Risk Management Ensure assurance of day-to-day running of data engineering services within the Data division and associated operational activities. Conduct regular Service Reviews with offshore data engineering suppliers, driving outputs and actions to closure, holding partners accountable for performance, data quality, and improvement. Support Service Transition processes for new data solutions including knowledge article generation, runbook documentation, and ensuring smooth handover from delivery to operations for data pipelines and platforms. Ensure all Operational Risks related to data platforms are raised, tracked, and reviewed in collaboration with offshore Partners in ServiceNow, maintaining comprehensive risk visibility and management including data quality and governance risks. Drive continuous improvement culture in data engineering by attending post-implementation reviews, ensuring learnings feed through the wider Tech and Data approach to delivery and service management. Support internal and offshore data engineering teams to manage risks, ambiguity, and changing business priorities, ensuring delivery of overall business benefit despite complexity in data requirements and priorities. What I need to know: Strong understanding of data engineering technologies including data ingestion, transformation (DBT), orchestration (Airflow/Astronomer). Experience with cloud data platforms (AWS data services, Azure data services) including cost management and optimization. Knowledge of data quality frameworks, data governance practices, and metadata management. Understanding of data pipeline architecture, ETL/ELT patterns, and data modelling principles. Familiarity with infrastructure as code (Terraform) and CI/CD for data platforms (GitHub Actions). Substantial experience in data engineering management roles managing external partners and offshore data engineering teams. Proven track record demonstrating strong commercial acumen and financial management. Experience identifying continuous improvement in data engineering through innovation or service improvements. Proven track record of strong leadership managing offshore data engineering teams inside and outside the organization. Ability to coach offshore data engineering teams to make customer-oriented decisions focused on data quality and business value. Show initiative to implement new data engineering ideas while taking objective view on what is realistically possible. Ability to work independently and proactively. Professional certifications in cloud data platforms. Familiarity with data catalog and lineage tools (Alation). Experience with data quality tools and automated testing frameworks for data pipelines. Experience managing relationships with specific strategic data engineering partners (TCS, Accenture, etc.). In-depth experience working with large-scale offshore data engineering suppliers in complex, large-scale organization. What I need to show: Own it . click apply for full job details
Technology Manager - Reporting Platforms Salary: Competitive Plus Benefits Location: London Store Support Centre and Home, London, EC1M 6HA Contract type: Permanent Business area: Sainsbury's Tech Closing date: 06 May 2026 Requisition ID: We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes to feed the nation. The level of data, transactions and variety involved. Then you'll realise this is a modern software engineering environment, because it has to be. We've made significant investment in the standards and principles that shape how we work. We iterate, learn, experiment and champion ways of working such as Agile, Scrum and XP. So you can look forward to exciting opportunities across everything from AI to reusable tech. Technology Manager - Reporting Platforms The Technology Manager is central to business-critical transformation of technology delivery and achieving Sainsbury's business strategy, working at the heart of a complex matrix operating model spanning internal teams, offshore partners, and strategic technology organisations. Responsible for assuring technology service and delivery provision for Data Engineering, managing the performance of external partners providing engineering and BAU services, and driving financial accountability for the data domain. This role business partners at senior level, ensures fit-for-purpose, secure, efficient data products and applications, and drives continuous improvement in technical processes to deliver value early and often while maximising value for money across contracts and services. What I am accountable for: Contribute to data strategies for respective products and functional areas, working closely with Data Architecture, Engineering Teams, and Product Management to ensure alignment with business objectives and data technology principles. Partner with Product Managers and Data Science teams to ensure delivery of data engineering services that meet analytical, reporting, and ML requirements, balancing business needs with technical feasibility and operational constraints. Ensure data pipelines are delivered in accordance with Sainsbury's Tech guidelines, data governance standards, and technology principles, evolving these based on requirements and learnings from delivery. Input into overall data roadmaps, ensuring data solutions fit with business strategy and agenda and that all initiatives have clear and appropriate action plans covering data ingestion, transformation, quality, and access. Leadership Drive a culture of personal accountability and ownership across direct contributions and external offshore Data Engineering teams, ensuring high performance, data quality standards, and delivery excellence. Coach offshore data engineering teams to understand the rationale for technical approaches in data architecture and pipeline design, surfacing and dealing with ambiguity and conflicting demands, escalating appropriately to resolve prioritization conflicts. Build collaborative relationships with Data Scientists, Data Analysts, Business Intelligence teams, service providers, suppliers, and wider Sainsbury's Tech colleagues to ensure data services meet required standards and expectations. Engage and influence at all levels, partnering with data teams and business stakeholders to maintain and evolve a strong service mindset focused on data quality, accessibility, and business value. Influence brilliantly through timely communication of relevant information up to Director level, translating complex data engineering and technical issues to meet the demands of diverse audiences. Make decisions with ambiguous or incomplete information, exercising judgment in the absence of clear guidelines and frameworks while managing data-related risks appropriately. Manage small budget, ensuring financial discipline across both change and run activities for data platforms, tracking spend against forecasts and business cases. Support Procurement and Supplier Management on supplier selection processes for data engineering partners, establishing and managing ongoing relationships with selected suppliers and ensuring offshore Data Engineering teams deliver against third-party obligations. Intervene and mitigate potential financial or contractual issues with data engineering partners, ensuring commercial risks are identified early and managed proactively with appropriate stakeholder involvement. Technical Assurance Work alongside Product, Data Architecture, Data Engineering, and third-party suppliers to identify key risks and issues early in delivery, building sensible mitigation approaches and securing stakeholder support where necessary. Act as key point of contact for Data Engineering, BAU, third-party managed data solutions, and vendors, ensuring clear communication and coordination across the data engineering domain. Engage with data engineering technical detail when needed, understanding the data platform landscape including data ingestion, transformation (DBT), orchestration (Airflow), streaming (Kafka), and data warehousing (Snowflake), and able to articulate technical choices and trade-offs to different stakeholders. Work at both conceptual and detailed levels in data architecture and engineering, prepared to get into technical and commercial specifics while maintaining strategic perspective on data service delivery. Ensure data quality and governance standards are maintained across offshore delivery, implementing appropriate testing, validation, and quality assurance processes for data pipelines and platforms. Delivery Assurance Culturally embed a methodology for delivering high-quality data engineering services across the relevant domain, ensuring consistent approaches, standards, and data quality practices. Use sound judgment to focus on the most critical and impactful data initiatives, making best use of available offshore and internal resources and prioritising effectively across competing demands. Review acceptance of data solutions into BAU support, ensuring appropriate readiness, data quality validation, documentation, and operational capability before transition. Approve changes to data platforms and pipelines in the live environment, balancing business need with risk management, data integrity, and operational stability. Service and Risk Management Ensure assurance of day-to-day running of data engineering services within the Data division and associated operational activities. Conduct regular Service Reviews with offshore data engineering suppliers, driving outputs and actions to closure, holding partners accountable for performance, data quality, and improvement. Support Service Transition processes for new data solutions including knowledge article generation, runbook documentation, and ensuring smooth handover from delivery to operations for data pipelines and platforms. Ensure all Operational Risks related to data platforms are raised, tracked, and reviewed in collaboration with offshore Partners in ServiceNow, maintaining comprehensive risk visibility and management including data quality and governance risks. Drive continuous improvement culture in data engineering by attending post-implementation reviews, ensuring learnings feed through the wider Tech and Data approach to delivery and service management. Support internal and offshore data engineering teams to manage risks, ambiguity, and changing business priorities, ensuring delivery of overall business benefit despite complexity in data requirements and priorities. What I need to know: Strong understanding of data engineering technologies including data ingestion, transformation (DBT), orchestration (Airflow/Astronomer). Experience with cloud data platforms (AWS data services, Azure data services) including cost management and optimization. Knowledge of data quality frameworks, data governance practices, and metadata management. Understanding of data pipeline architecture, ETL/ELT patterns, and data modelling principles. Familiarity with infrastructure as code (Terraform) and CI/CD for data platforms (GitHub Actions). Substantial experience in data engineering management roles managing external partners and offshore data engineering teams. Proven track record demonstrating strong commercial acumen and financial management. Experience identifying continuous improvement in data engineering through innovation or service improvements. Proven track record of strong leadership managing offshore data engineering teams inside and outside the organization. Ability to coach offshore data engineering teams to make customer-oriented decisions focused on data quality and business value. Show initiative to implement new data engineering ideas while taking objective view on what is realistically possible. Ability to work independently and proactively. Professional certifications in cloud data platforms. Familiarity with data catalog and lineage tools (Alation). Experience with data quality tools and automated testing frameworks for data pipelines. Experience managing relationships with specific strategic data engineering partners (TCS, Accenture, etc.). In-depth experience working with large-scale offshore data engineering suppliers in complex, large-scale organization. What I need to show: Own it . click apply for full job details