Data Controller, VE Ltd

Overview Role: IT Service Desk Lead (Freelance/Contract) - Maidenhead, United Kingdom Exp: 5+ Years • Location: UK Responsibilities Incident and Service Management: act as the escalation point for complex incidents and service requests, ensuring timely resolution in accordance with agreed SLAs. Perform root-cause analysis and drive resolution of recurring problems. Monitor service delivery performance, proactively identifying potential disruptions and coordinating corrective actions. Lead the configuration, optimisation, and rollout of ZohoDesk (or equivalent ITSM tool), including ticket workflows, SLAs, automations, queues, escalation rules, and dashboards. Define and implement standard service desk templates, including incident, service request, change, and problem templates, ensuring consistency across projects and support teams. Establish and enforce service desk best practices, documentation standards, and operating procedures to improve ticket quality, response times, and resolution efficiency. Act as the primary point of contact for service desk tooling, working closely with support teams and stakeholders to support adoption, continuous improvement, and reporting. Technical Support and Analysis: provide advanced technical support and guidance to internal users and external clients across systems, software applications, and infrastructure. Analyse data, identify trends, and recommend enhancements or solutions to improve overall service quality and reliability. Relationship Management Collaborate closely with internal stakeholders, technical teams, third-party vendors, and external clients to manage service expectations. Support relationship management activities by clearly communicating technical solutions and service updates. Lead or participate in projects aimed at improving service delivery processes, documentation, and tools. Contribute to the knowledge base by developing and maintaining accurate, accessible documentation. Process & Performance Management Ability to create, interpret, and present ITSM metrics, identifying root causes for performance issues and implementing improvements. Familiarity with ITSM tools (ServiceNow and/or Zohodesk), operational dashboards, and automation. Compliance and Governance Ensure compliance with company standards, industry best practices, and applicable UK regulations (e.g., ISO 27001, GDPR, ITIL frameworks). Maintain accurate records of service-related activities for auditing purposes. Training and Support Provide training and support to operational teams to ensure they optimize service delivery according to best practice guidance. Essential Skills and Experience Proven experience as a Service Analyst, Senior Service Analyst, or equivalent role within an enterprise-level service management or IT support environment. Comprehensive understanding of ITIL practices, particularly Incident, Problem, Change, and Service Level Management. Demonstrable experience using ITSM tools (e.g., ServiceNow, Zohodesk, Jira Service Management, Freshdesk). Excellent analytical and problem-solving skills, with experience conducting root-cause analyses and recommending effective solutions. Strong technical background with proficiency in common enterprise technologies (Microsoft 365, Azure/AWS, network troubleshooting, databases, application support). Outstanding communication and interpersonal skills; adept at conveying complex information clearly to diverse audiences. Experience in developing, maintaining, and enhancing knowledge bases and service documentation. Desirable Qualifications ITIL Foundation Certification (essential), ITIL Intermediate or Practitioner Certification (desirable). Certification or familiarity with Agile practices, Scrum methodologies, and project management (e.g., PRINCE2). Technical certifications (e.g., Microsoft Certified Solutions Expert, AWS Certified Solutions Architect, Cisco certifications). Personal Attributes Proactive, self-motivated, and driven to continuously improve. Collaborative, team-oriented, with strong stakeholder management capabilities. Ability to prioritise workload effectively under pressure and manage conflicting priorities. Flexible and adaptable to changing business demands and priorities.

VE Ltd is seeking a skilled M365 Applications Specialist to design, configure, and support the Microsoft 365 application estate, which includes Exchange Online and Microsoft Teams. The candidate will be responsible for key technical tasks and will have a crucial role in application lifecycle management and service operations. Ideal applicants will have relevant certifications and practical experience with Microsoft 365 administration and the Power Platform, along with strong PowerShell skills. This role is based in Maidenhead, England.

VE Ltd seeks an M365 Applications Specialist based in Maidenhead, United Kingdom. The role involves designing, configuring, and supporting Microsoft 365 applications like Exchange Online and Teams, ensuring continuous improvement for users. Candidates must exhibit strong expertise in Microsoft 365 service administration, Power Platform development, and incident management. Required certifications include Microsoft 365 Certified: Administrator Expert. This position offers an opportunity to impact business operations significantly.

VE Ltd is seeking an IT Service Desk Lead in Maidenhead, United Kingdom. The ideal candidate will have over 5 years of experience in service management and substantial knowledge of ITIL practices. Responsibilities include leading the rollout of ITSM tools, providing technical support, and ensuring compliance with regulations. Candidates should possess strong analytical skills and communicate effectively. This role is contract-based with a focus on improvement and compliance in service delivery.

Maidenhead, United Kingdom M365 Applications Specialist Purpose of the Role The M365 Applications Specialist is responsible for the design, configuration, support and continuous improvement of the Microsoft 365 application estate that the customer's staff and partners use every day. This includes Exchange Online, Microsoft Teams (including Teams Phone where applicable), OneDrive for Business, SharePoint Online (in collaboration with the SharePoint Specialist), Microsoft Loop, Planner, Forms, Stream, Viva, and the integration layer between these workloads and Power Platform, Dataverse, Dynamics 365, and Microsoft Fabric. The role sits at the intersection of operations and solutioning. On a typical day the post-holder will close P3 service requests in the morning (mailbox provisioning, Teams policy changes, sharing rule adjustments), spend the afternoon designing a Power Automate flow tied to a SharePoint list for a business unit, and finish by reviewing release notes for the next M365 monthly update and authoring a change request for CAB. Key Technical Responsibilities Administer Microsoft 365 tenants across all in-scope programme areas via the Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, and corresponding PowerShell modules. Manage tenant level configuration: domains, DNS records (MX, SPF, DKIM, DMARC, autodiscover), licence assignment (group based licensing), service plans, organisation wide settings, and cross tenant access for B2B. Operate Exchange Online including mailbox lifecycle, shared / resource / room mailboxes, transport rules, connectors, anti spam / anti phishing policies (Defender for Office 365 Plan 1/2), eDiscovery (standard and premium), retention policies and labels, journaling, and hybrid mail flow where applicable. Administer Microsoft Teams: messaging policies, meeting policies, app permission policies, Teams templates, channels, private channels, shared channels (Teams Connect), live events, voice (calling plans / Direct Routing if in scope), Teams Rooms devices, and Teams telemetry via Call Quality Dashboard. Administer OneDrive for Business including storage quotas, sharing controls, retention, restore, OneDrive sync issues (ODSyncReport), and Known Folder Move. Application Solution Delivery Design and deliver business solutions using a fit first approach across the M365 stack: SharePoint lists / libraries, Lists, Planner, Forms, Power Automate flows, and Power Apps where appropriate, before recommending custom development. Build Power Automate cloud flows (automated, instant, scheduled, business process flows) including approval flows, integration with Dataverse, SharePoint, Outlook, Teams adaptive cards, and HTTP / custom connectors. Develop and maintain Power Apps canvas and model driven apps, including Dataverse table design, business rules, security roles, and ALM through Power Platform Solutions. Integrate solutions with Dataverse, Dynamics 365 (existing CRM estate), legacy and current SQL Server versions, and Azure resources via on premises data gateway, dataflows, and APIs. Author SharePoint Framework (SPFx) web parts and extensions, custom Teams apps, Microsoft Graph integrated solutions, and Office Add ins where requirements exceed low code capability. Microsoft Fabric and Power BI Integration Support Microsoft Fabric workspaces including OneLake, Lakehouse / Warehouse models, semantic models, and Power BI report distribution; coordinate with the Azure Specialist on capacity sizing. Operate Power BI Pro / Premium tenant settings, gateways, dataset refresh schedules, RLS / OLS, deployment pipelines, and workspace governance. Application Lifecycle Management and Governance Apply the Microsoft Power Platform Center of Excellence (CoE) Starter Kit to enforce environment strategy, DLP policies, connector governance, maker auditing, and orphaned app management. Use Power Platform pipelines (or Azure DevOps with Power Platform Build Tools) for solution deployment between development, test, and production environments. Maintain solution documentation, technical design documents (TDDs), and operational runbooks for every application in production. Operate change management for application changes through CAB; deliver pre change validation, rollback plan, and post change verification. Service Operations Resolve M365 application incidents and service requests at L2/L3 within the contractual SLAs (P1 1h/4h; P2 4h/1WD; P3 1WD/3WD), liaising with Microsoft Support (Premier / Unified) for vendor driven analysis at Level 4. Author and execute service requests including conditional access policy adjustments for application access, new Power Platform non Production environment provisioning, Teams policy changes, mailbox provisioning, and DLP policy refinements. Support adoption and change management, including delivery of training collateral, champion programmes, and Microsoft Adoption Score interpretation. Contribute to monthly service reports with application KPIs (Teams call quality, Exchange Online availability, mailbox size trends, Power Platform consumption, app inventory). Mandatory Technical Skills Microsoft 365 service administration across Exchange Online, SharePoint Online, OneDrive, Teams, and Defender for Office 365. Power Platform development with Power Automate (cloud flows, business process flows, AI Builder familiarity), Power Apps (canvas and model driven), Dataverse modelling, and Power BI. PowerShell across ExchangeOnlineManagement, MicrosoftTeams, PnP.PowerShell, Microsoft Graph PowerShell SDK, and the Power Apps for Makers / Admins modules. SharePoint Online deep configuration including modern site collections, hub sites, site designs / scripts, search architecture, content types, term store, and permissions. REST and Microsoft Graph API integration; OAuth 2.0 application registrations, delegated vs application permissions, certificate based auth, and rate limit handling. ALM for Power Platform: solutions, environment strategy, pipelines, source control with Git, and managed vs unmanaged solution discipline. ITIL v4 incident, problem and change management on a Microsoft estate. Desirable Technical Skills SharePoint Framework (SPFx), TypeScript, React; experience packaging and deploying SPFx web parts and extensions. Microsoft Copilot Studio (formerly Power Virtual Agents) and Copilot for Microsoft 365 readiness. Microsoft Loop, Viva Engage / Insights / Topics. Microsoft Fabric capacity, OneLake, Lakehouse, and Direct Lake mode. Azure Logic Apps and Azure Functions (.NET / Node) for advanced integrations beyond Power Platform connector limits. Robotic Process Automation using Power Automate Desktop. Required Certifications Microsoft 365 Certified: Administrator Expert (MS-102) - mandatory. Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) - mandatory. Microsoft 365 Certified: Teams Administrator Associate (MS-700) - preferred.

Overview VE3 is a technology and business consultancy focused on delivering end-to-end technology solutions and products. We have successfully serviced enterprises across multiple markets, including the public and private sectors. Our services span all aspects of business, providing a holistic approach to managing an organization. We are committed to providing technical innovations and tools that empower organizations with critical information to facilitate decision-making that results in business transformation through cost savings and increased operational efficiency. Our commitment to quality is adopted throughout the organization and sets the foundation for delivering our full suite of capabilities. Job Description M365 Applications Specialist (Freelance/Contract) Purpose of the Role The M365 Applications Specialist is responsible for the design, configuration, support and continuous improvement of the Microsoft 365 application estate that the customer's staff and partners use every day. This includes Exchange Online, Microsoft Teams (including Teams Phone where applicable), OneDrive for Business, SharePoint Online (in collaboration with the SharePoint Specialist), Microsoft Loop, Planner, Forms, Stream, Viva, and the integration layer between these workloads and Power Platform, Dataverse, Dynamics 365, and Microsoft Fabric. The role sits at the intersection of operations and solutioning. On a typical day the post-holder will close P3 service requests in the morning (mailbox provisioning, Teams policy changes, sharing rule adjustments), spend the afternoon designing a Power Automate flow tied to a SharePoint list for a business unit, and finish by reviewing release notes for the next M365 monthly update and authoring a change request for CAB. Requirements Key Technical Responsibilities Administer Microsoft 365 tenants across all in-scope programme areas via the Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, and corresponding PowerShell modules. Manage tenant-level configuration: domains, DNS records (MX, SPF, DKIM, DMARC, autodiscover), licence assignment (group-based licensing), service plans, organisation-wide settings, and cross-tenant access for B2B. Operate Exchange Online including mailbox lifecycle, shared / resource / room mailboxes, transport rules, connectors, anti-spam / anti-phishing policies (Defender for Office 365 Plan 1/2), eDiscovery (standard and premium), retention policies and labels, journaling, and hybrid mail flow where applicable. Administer Microsoft Teams: messaging policies, meeting policies, app permission policies, Teams templates, channels, private channels, shared channels (Teams Connect), live events, voice (calling plans / Direct Routing if in scope), Teams Rooms devices, and Teams telemetry via Call Quality Dashboard. Administer OneDrive for Business including storage quotas, sharing controls, retention, restore, OneDrive sync issues (ODSyncReport), and Known Folder Move. Application Solution Delivery Design and deliver business solutions using a fit-first approach across the M365 stack: SharePoint lists / libraries, Lists, Planner, Forms, Power Automate flows, and Power Apps where appropriate, before recommending custom development. Build Power Automate cloud flows (automated, instant, scheduled, business process flows) including approval flows, integration with Dataverse, SharePoint, Outlook, Teams adaptive cards, and HTTP / custom connectors. Develop and maintain Power Apps canvas and model-driven apps, including Dataverse table design, business rules, security roles, and ALM through Power Platform Solutions. Integrate solutions with Dataverse, Dynamics 365 (existing CRM estate), legacy and current SQL Server versions, and Azure resources via on-premises data gateway, dataflows, and APIs. Author SharePoint Framework (SPFx) web parts and extensions, custom Teams apps, Microsoft Graph-integrated solutions, and Office Add-ins where requirements exceed low-code capability. Microsoft Fabric and Power BI Integration Support Microsoft Fabric workspaces including OneLake, Lakehouse / Warehouse models, semantic models, and Power BI report distribution; coordinate with the Azure Specialist on capacity sizing. Operate Power BI Pro / Premium tenant settings, gateways, dataset refresh schedules, RLS / OLS, deployment pipelines, and workspace governance. Application Lifecycle Management and Governance Apply the Microsoft Power Platform Center of Excellence (CoE) Starter Kit to enforce environment strategy, DLP policies, connector governance, maker auditing, and orphaned-app management. Use Power Platform pipelines (or Azure DevOps with Power Platform Build Tools) for solution deployment between development, test, and production environments. Maintain solution documentation, technical design documents (TDDs), and operational runbooks for every application in production. Operate change management for application changes through CAB; deliver pre-change validation, rollback plan, and post-change verification. Service Operations Resolve M365 application incidents and service requests at L2/L3 within the contractual SLAs (P1 1h/4h; P2 4h/1WD; P3 1WD/3WD), liaising with Microsoft Support (Premier / Unified) for vendor-driven analysis at Level 4. Author and execute service requests including conditional access policy adjustments for application access, new Power Platform non-Production environment provisioning, Teams policy changes, mailbox provisioning, and DLP policy refinements. Support adoption and change management, including delivery of training collateral, champion programmes, and Microsoft Adoption Score interpretation. Contribute to monthly service reports with application KPIs (Teams call quality, Exchange Online availability, mailbox size trends, Power Platform consumption, app inventory). Mandatory Technical Skills Microsoft 365 service administration across Exchange Online, SharePoint Online, OneDrive, Teams, and Defender for Office 365. Power Platform development with Power Automate (cloud flows, business process flows, AI Builder familiarity), Power Apps (canvas and model-driven), Dataverse modelling, and Power BI. PowerShell across ExchangeOnlineManagement, MicrosoftTeams, PnP.PowerShell, Microsoft Graph PowerShell SDK, and the Power Apps for Makers / Admins modules. SharePoint Online deep configuration including modern site collections, hub sites, site designs / scripts, search architecture, content types, term store, and permissions. REST and Microsoft Graph API integration; OAuth 2.0 application registrations, delegated vs application permissions, certificate-based auth, and rate-limit handling. ALM for Power Platform: solutions, environment strategy, pipelines, source control with Git, and managed vs unmanaged solution discipline. ITIL v4 incident, problem and change management on a Microsoft estate. Desirable Technical Skills SharePoint Framework (SPFx), TypeScript, React; experience packaging and deploying SPFx web parts and extensions. Microsoft Copilot Studio (formerly Power Virtual Agents) and Copilot for Microsoft 365 readiness. Microsoft Loop, Viva Engage / Insights / Topics. Microsoft Fabric capacity, OneLake, Lakehouse, and Direct Lake mode. Azure Logic Apps and Azure Functions (.NET / Node) for advanced integrations beyond Power Platform connector limits. Robotic Process Automation using Power Automate Desktop. Required Certifications Microsoft 365 Certified: Administrator Expert (MS-102) - mandatory. Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) - mandatory. Microsoft 365 Certified: Teams Administrator Associate (MS-700) - preferred.

Maidenhead, United Kingdom Posted on 07/05/2026 VE3 is a technology and business consultancy focused on delivering end-to-end technology solutions and products. We have successfully serviced enterprises across multiple markets, including the public and private sectors. Our services span all aspects of business, providing a holistic approach to managing an organization. We are committed to providing technical innovations and tools that empower organizations with critical information to facilitate decision-making that results in business transformation through cost savings and increased operational efficiency. Our commitment to quality is adopted throughout the organization and sets the foundation for delivering our full suite of capabilities. Job Description Active Directory and Entra Specialist Purpose of the Role The Active Directory / Entra Specialist is the technical authority for the customer's hybrid identity platform. The role owns the design, operation, security, and continuous improvement of on-premises Active Directory Domain Services, Group Policy, ADFS, Entra ID (P2), Azure AD Connect, B2B and B2C flows, Conditional Access, MFA, Intune, and identity lifecycle automation across all in-scope business programmes. Identity is the foundation of every other workload in the estate. This role therefore underwrites the availability, security and compliance of M365, SharePoint, Power Platform, Dynamics 365, Fabric and Azure services. The post-holder is on the front line for any P1 authentication outage, Conditional Access misconfiguration, or directory replication failure. Requirements Key Technical Responsibilities Hybrid Active Directory Operations Administer multi-forest on-premises Active Directory Domain Services (modern schema, WS2016+ functional level), including domain controllers, FSMO roles, sites and services, replication topology, DNS, DHCP, time service (NT5DS), and trust relationships. Maintain and harden Group Policy Objects across the estate, including baseline security GPOs, audit policies, AppLocker / WDAC, BitLocker, Windows Update for Business, and computer/user configuration drift detection. Operate and patch ADFS on legacy Windows Server (where present), administer claims rules, relying party trusts, certificate rotation, and plan migration of relying parties to Entra ID where commercially appropriate. Manage Azure AD Connect (auto-updating) including sync rules, source anchor, password hash sync / pass-through authentication, seamless SSO, staging mode validation, and re-permission / re-baseline activities. Diagnose and remediate replication failures, lingering objects, USN rollback, tombstone issues, NTLM/Kerberos auth failures, SPN duplication, and time-skew problems using repadmin, dcdiag, klist, KDCDiag, ADReplStatus and Microsoft 365 Connectivity Analyzer. Entra ID and Identity Lifecycle Administer Entra ID P2 tenants including users, groups, dynamic groups, administrative units, application registrations, enterprise applications, service principals, managed identities, and consent workflows. Configure and operate Conditional Access (sign-in risk, user risk, named locations, device compliance, session controls), Multi-Factor Authentication, passwordless sign-in (Windows Hello for Business, FIDO2, Authenticator), and Temporary Access Pass for onboarding. Operate Privileged Identity Management (PIM) for just-in-time role activation, approval workflows, access reviews and break-glass account governance; work with the on-premises PAM solution for tier-0 administration. Manage Entra ID B2B (guest collaboration) and B2C (custom policies, user flows, identity providers, custom branding, application integrations) for both internal and external-facing tenants. Implement Identity Governance: Entitlement Management, Access Packages, Access Reviews, Lifecycle Workflows, and HR-driven inbound provisioning where in scope. Endpoint Management with Intune Administer Microsoft Intune including device enrolment (Autopilot, Apple ABM, Android Enterprise), configuration profiles, compliance policies, app protection policies (MAM), Conditional Access integration, and Endpoint Privilege Management. Define and maintain Windows update rings, feature update profiles, driver update profiles, and Defender for Endpoint baselines via Intune Security Baselines. Operate Win32 / LOB / Microsoft Store app deployment, package authoring (intunewin), update rings, and supersedence chains. Co-manage devices with Configuration Manager where present, troubleshoot enrolment failures using IME logs, MDM Diagnostics Tool, and the Intune Troubleshooting portal. Identity Automation and Tooling Author and maintain PowerShell automation using Microsoft Graph PowerShell SDK, Az PowerShell, ExchangeOnlineManagement, MSOnline (legacy), AzureAD (legacy), and ActiveDirectory modules - including JML (Joiner-Mover-Leaver) workflows, group membership reconciliation, stale object cleanup, and licence assignment. Build and operate identity-related runbooks in Azure Automation, Logic Apps, or Power Automate where appropriate. Use Microsoft Graph (REST + SDK) for advanced reporting, bulk operations, and integration with HR / ITSM platforms. Service Operations Own L2/L3 incident, problem and change resolution for identity-related tickets, achieving the contractual SLAs: P1 1-hour response / 4-hour resolution, P2 4-hour response / 1 working day resolution, P3 1 working day response / 3 working days resolution. Lead root cause analysis (RCA) for P1 identity incidents and produce post-incident review reports within five working days. Contribute to monthly service reports with identity KPIs (sign-in success rate, MFA coverage, Conditional Access policy hits, privileged role activations, sync health, AAD Connect latency, certificate expiry watchlist). Participate in CAB review, change scheduling, and change risk assessment for identity changes; produce rollback plans and pre/post implementation checks. Mandatory Technical Skills Active Directory Domain Services on Windows Server 2016+ including schema management, sites and services, GPO design, ADFS, AD CS, AD Recycle Bin, and DR/recovery procedures (authoritative restore). Entra ID P2 deep configuration: Conditional Access, MFA, PIM, Identity Protection (sign-in risk, user risk, risky users), Identity Governance, Application Proxy, External Identities (B2B, B2C custom policies), and Hybrid Identity (AAD Connect). Microsoft Intune end-to-end device and application management, including Autopilot pre-provisioning, compliance, configuration, and Endpoint Security baselines. PowerShell scripting (intermediate-to-advanced) using Microsoft Graph SDK, Az, and ActiveDirectory modules; ability to read / debug / extend existing scripts under change control. Working knowledge of Microsoft Defender for Identity (formerly Azure ATP) signals and integration with Defender XDR. Networking fundamentals: DNS, Kerberos, NTLM, OAuth 2.0, OpenID Connect, SAML 2.0, WS-Federation, certificate-based authentication, TLS/SSL troubleshooting, and modern auth flows. Working knowledge of ITIL v4 incident, problem, change and configuration management, and ITSM ticketing (e.g., ServiceNow, Jira Service Management). Desirable Technical Skills Entra Permissions Management (CIEM). Microsoft Entra ID Verified ID (decentralised identity) familiarity. Group Policy Analytics in Intune for cloud migration. Experience operating tier-0 PAM solutions (CyberArk, BeyondTrust, Delinea) on-premises. Familiarity with FIDO2 hardware tokens, Windows LAPS (cloud), and Authentication Methods migration. Exposure to Azure VPN Gateway, ExpressRoute, and hybrid connectivity for identity authentication paths. Required Certifications Microsoft Certified: Identity and Access Administrator Associate (SC-300) - mandatory. Microsoft 365 Certified: Administrator Expert (MS-102) - preferred. Microsoft Certified: Cybersecurity Architect Expert (SC-100) - desirable.

VE Ltd in Maidenhead is looking for an Active Directory and Entra Specialist to oversee the hybrid identity platform's design, security, and operation. You will manage multi-forest Active Directory, Entra ID configurations, and ensure compliance for various services. The ideal candidate possesses key certifications, strong technical skills, and a deep understanding of identity management. A commitment to excellence and problem-solving under pressure is essential. This role is pivotal in maintaining secure and efficient operations across business programs.