Data Controller, VE Ltd
Maidenhead, Berkshire
Maidenhead, United Kingdom Posted on 24/06/2026 VE3 is a technology and business consultancy focused on delivering end-to-end technology solutions and products. We have successfully serviced enterprises across multiple markets, including the public and private sectors. Our services span all aspects of business, providing a holistic approach to managing an organization. We are committed to providing technical innovations and tools that empower organizations with critical information to facilitate decision-making that results in business transformation through cost savings and increased operational efficiency. Our commitment to quality is adopted throughout the organization and sets the foundation for delivering our full suite of capabilities. Job Description Job Title: Project Manager - SAP SuccessFactors Transformation Location: United Kingdom Employment Type: Full-Time Experience: 12-15 Years Role Overview: We are seeking an experienced Project Manager to lead large scale SAP SuccessFactors transformation programmes. The successful candidate will be responsible for managing the end-to-end delivery of HR and Payroll transformation projects, including the migration from legacy SAP to SAP SuccessFactors. The Project Manager will work closely with business stakeholders, delivery teams, and third party suppliers to ensure successful delivery of projects within agreed scope, timelines, budget, and quality standards. Requirements Key Responsibilities: Lead the end-to-end delivery of SAP SuccessFactors implementation and migration projects. Develop and maintain detailed project plans, schedules, and delivery milestones. Manage project scope, budget, risks, issues, dependencies, and change requests. Coordinate functional, technical, testing, data migration, and business teams. Facilitate workshops and meetings with business and technical stakeholders. Manage relationships with implementation partners, vendors, and third party suppliers. Monitor project progress and provide regular status reporting to senior management and steering committees. Ensure effective project governance and adherence to agreed methodologies. Coordinate testing activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT). Oversee cutover planning, deployment activities, and post-go-live support. Ensure appropriate documentation, knowledge transfer, and handover activities are completed. Support change management, communication, and user adoption activities. Required Skills and Experience: Experience managing ERP, HR, Payroll, or enterprise application implementations. Knowledge of SAP SuccessFactors or similar cloud-based HR systems. Experience managing system integrations, data migration, and testing activities. Strong stakeholder management and communication skills. Experience working with multiple suppliers and cross-functional teams. Ability to manage project budgets, risks, and delivery timelines. Strong planning, organisational, and problem-solving skills. Experience using project management and collaboration tools. 12-15 years of project management experience within IT or business transformation programmes. Experience managing projects involving HR, Payroll, ERP, or cloud-based solutions. Proven experience managing project risks, dependencies, and governance. Experience coordinating technical and business teams. Experience managing testing, cutover, and deployment activities. Experience working within SAP Activate delivery methodologies. Strong customer and stakeholder management experience. Experience with SAP S/4HANA or SAP RISE environments. Experience within the public sector or local government. Experience managing system integration and data migration projects. Knowledge of HR and Payroll business processes. Experience managing third-party vendors and implementation partners. Familiarity with cloud transformation programmes. Certifications PRINCE2 Practitioner or equivalent Project Management certification. Agile, Scrum, or similar delivery certification. PMP certification. SAP SuccessFactors overview or associate certification. Personal Attributes: Strong leadership and decision-making skills. Excellent communication and stakeholder management abilities. Ability to work effectively under pressure and manage competing priorities. Strong analytical and problem-solving capabilities. Collaborative approach with excellent team management skills. Customer-focused mindset with strong attention to detail.
Maidenhead, United Kingdom Posted on 24/06/2026 VE3 is a technology and business consultancy focused on delivering end-to-end technology solutions and products. We have successfully serviced enterprises across multiple markets, including the public and private sectors. Our services span all aspects of business, providing a holistic approach to managing an organization. We are committed to providing technical innovations and tools that empower organizations with critical information to facilitate decision-making that results in business transformation through cost savings and increased operational efficiency. Our commitment to quality is adopted throughout the organization and sets the foundation for delivering our full suite of capabilities. Job Description Job Title: Project Manager - SAP SuccessFactors Transformation Location: United Kingdom Employment Type: Full-Time Experience: 12-15 Years Role Overview: We are seeking an experienced Project Manager to lead large scale SAP SuccessFactors transformation programmes. The successful candidate will be responsible for managing the end-to-end delivery of HR and Payroll transformation projects, including the migration from legacy SAP to SAP SuccessFactors. The Project Manager will work closely with business stakeholders, delivery teams, and third party suppliers to ensure successful delivery of projects within agreed scope, timelines, budget, and quality standards. Requirements Key Responsibilities: Lead the end-to-end delivery of SAP SuccessFactors implementation and migration projects. Develop and maintain detailed project plans, schedules, and delivery milestones. Manage project scope, budget, risks, issues, dependencies, and change requests. Coordinate functional, technical, testing, data migration, and business teams. Facilitate workshops and meetings with business and technical stakeholders. Manage relationships with implementation partners, vendors, and third party suppliers. Monitor project progress and provide regular status reporting to senior management and steering committees. Ensure effective project governance and adherence to agreed methodologies. Coordinate testing activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT). Oversee cutover planning, deployment activities, and post-go-live support. Ensure appropriate documentation, knowledge transfer, and handover activities are completed. Support change management, communication, and user adoption activities. Required Skills and Experience: Experience managing ERP, HR, Payroll, or enterprise application implementations. Knowledge of SAP SuccessFactors or similar cloud-based HR systems. Experience managing system integrations, data migration, and testing activities. Strong stakeholder management and communication skills. Experience working with multiple suppliers and cross-functional teams. Ability to manage project budgets, risks, and delivery timelines. Strong planning, organisational, and problem-solving skills. Experience using project management and collaboration tools. 12-15 years of project management experience within IT or business transformation programmes. Experience managing projects involving HR, Payroll, ERP, or cloud-based solutions. Proven experience managing project risks, dependencies, and governance. Experience coordinating technical and business teams. Experience managing testing, cutover, and deployment activities. Experience working within SAP Activate delivery methodologies. Strong customer and stakeholder management experience. Experience with SAP S/4HANA or SAP RISE environments. Experience within the public sector or local government. Experience managing system integration and data migration projects. Knowledge of HR and Payroll business processes. Experience managing third-party vendors and implementation partners. Familiarity with cloud transformation programmes. Certifications PRINCE2 Practitioner or equivalent Project Management certification. Agile, Scrum, or similar delivery certification. PMP certification. SAP SuccessFactors overview or associate certification. Personal Attributes: Strong leadership and decision-making skills. Excellent communication and stakeholder management abilities. Ability to work effectively under pressure and manage competing priorities. Strong analytical and problem-solving capabilities. Collaborative approach with excellent team management skills. Customer-focused mindset with strong attention to detail.
Data Controller, VE Ltd
Maidenhead, Berkshire
Security Lead - DV Cleared-(Contract Outside IR35) Maidenhead, United Kingdom Posted on 24/06/2026 VE3 is a technology and business consultancy focused on delivering end-to-end technology solutions and products. We have successfully serviced enterprises across multiple markets, including the public and private sectors. Our services span all aspects of business, providing a holistic approach to managing an organization. We are committed to providing technical innovations and tools that empower organizations with critical information to facilitate decision making that results in business transformation through cost savings and increased operational efficiency. Our commitment to quality is adopted throughout the organization and sets the foundation for delivering our full suite of capabilities. Job Description Job title: Security Lead - DV Cleared-(Contract Outside IR35) Location: UK only. Hybrid with attendance at client locations across the UK. Some client secure area work required Experience: 5+ years Security Clearance: DV (Developed Vetting) and UK Nationality - MANDATORY. Pre cleared candidates strongly preferred The Security Lead is our accountable security owner for the managed service. The role leads on, and has day to day operational responsibility for, service security - working in collaboration with the client's Information & Security function, the client Security Operations Centre (SOC), the internal delivery team, and the third party software vendor. 2. Context The service processes HR, Finance and Project data including OFFICIAL SENSITIVE personal and financial data. The contractual security regime spans UK Government security policy, NCSC HMG IAS5, GDPR/DPA 2018, PCI DSS where applicable, and the client's Cyber Security Incident Response Plan. Requirements 3.1 Day to day security leadership Lead and own day to day operational responsibility for service security. Advise the client on security status and matters; identify and address risks; continuously maintain and improve the security posture. Act as the authoritative security voice in the client's Design Authority and Enterprise Architecture forums for security impacting changes. 3.2 Security operations and SOC integration Provide the required reports to the client SOC in agreed format and frequency. Support the SOC in resolving security incidents; document security use cases with the SOC; implement, maintain and support those SOC infrastructure components hosted within the cloud infrastructure. Co ordinate response to security incidents with the client's Cyber Security Incident Response Plan and ensure the Incident Manager and Service Delivery Manager are informed and aligned. 3.3 Assurance, audit and compliance Treat information security issues, weaknesses or deficiencies identified by the client as Security Incidents under the client's Cyber Security Incident Response Plan. Provide client auditors with access to security documentation, configurations of security enforcing technologies, standards and procedures. Collaborate with the client to plan and conduct annual PenTest and regular Disaster Recovery exercises. Ensure GDPR / DPA 2018 obligations are met; oversee data retention, secure disposal, lawful processing, and Data Protection Impact Assessments where required. 3.4 Technical security controls Define, document, agree and maintain Standard Operating Procedures for system administration and maintenance, with procedural controls per user role. Ensure authorisation controls prevent extraction of information assets without legitimate need. Ensure only client issued devices are used to connect to the service in delivery. Maintain a data back up policy aligned to Business Impact Assessment and the client's retention policy. Enforce removable media scanning, network segregation, least privilege access, location based access controls, and unique user IDs. Ensure all Supplier work on the service is conducted exclusively from within the UK from client approved secure areas. 3.5 Communications and notification Maintain regular communication with the client throughout the contract. Promptly notify the client of any changes to directors, key security personnel, business ownership (including acquisitions) or physical operating locations. Report any major security breaches within the Supplier's own ICT estate to the client. 4. Essential experience and skills Substantial experience as an accountable security owner on a UK Central Government managed service contract handling OFFICIAL SENSITIVE data. Deep working knowledge of NCSC HMG IAS5, NCSC Cyber Assessment Framework (CAF), Cyber Essentials Plus, ISO/IEC 27001, GDPR and DPA 2018. Hands on experience integrating with a UK Government SOC, including SIEM reporting, security use case design and incident response co ordination. Practical experience of Oracle Cloud security - OCI IAM, vault, network security, audit, PAM - and Oracle SaaS application security (HCM/ERP/EPM RBAC, segregation of duties, data masking). Experience commissioning and overseeing PenTesting, vulnerability management, and Disaster Recovery exercises in a UK Government context. Strong written communication for government grade audit, assurance and governance reporting. Comfortable as a named security accountable individual in formal governance and contractual reporting. 5. Essential clearance and eligibility DV clearance and UK Nationality - contractually mandatory (PASS/FAIL). Pre cleared candidates strongly preferred. Candidates without current DV may be considered only if SC cleared with a credible DV application route through client sponsorship at the start of Transition. Willing and able to work exclusively from within the UK. Willing to attend client secure areas across the UK as required. CISSP, CISM, CCP (CESG Certified Professional) IA Architect / IA Auditor / SIRA, or equivalent senior security certifications. Oracle Cloud Security certifications (OCI Security Professional, Oracle Cloud Identity & Security Architect). Prior experience of an Oracle ERP on OCI security model at scale (HCM, ERP, EPM, VBCS, BI/Analytics). Familiarity with UK Government security operating context, including overseas network considerations, locally engaged staff data, and HMG personnel security policy. Experience supporting PCI DSS compliance where payment card data is in scope. 7. Personal attributes Authoritative without being abrasive - able to say 'no' to delivery pressure and explain why in business terms. Detail oriented on policy, controls and evidence; pragmatic on operational trade offs. Comfortable owning a named, individually accountable role under public sector contractual scrutiny. Visible collaborator with client security counterparts, third party vendors, and internal service leadership.
Security Lead - DV Cleared-(Contract Outside IR35) Maidenhead, United Kingdom Posted on 24/06/2026 VE3 is a technology and business consultancy focused on delivering end-to-end technology solutions and products. We have successfully serviced enterprises across multiple markets, including the public and private sectors. Our services span all aspects of business, providing a holistic approach to managing an organization. We are committed to providing technical innovations and tools that empower organizations with critical information to facilitate decision making that results in business transformation through cost savings and increased operational efficiency. Our commitment to quality is adopted throughout the organization and sets the foundation for delivering our full suite of capabilities. Job Description Job title: Security Lead - DV Cleared-(Contract Outside IR35) Location: UK only. Hybrid with attendance at client locations across the UK. Some client secure area work required Experience: 5+ years Security Clearance: DV (Developed Vetting) and UK Nationality - MANDATORY. Pre cleared candidates strongly preferred The Security Lead is our accountable security owner for the managed service. The role leads on, and has day to day operational responsibility for, service security - working in collaboration with the client's Information & Security function, the client Security Operations Centre (SOC), the internal delivery team, and the third party software vendor. 2. Context The service processes HR, Finance and Project data including OFFICIAL SENSITIVE personal and financial data. The contractual security regime spans UK Government security policy, NCSC HMG IAS5, GDPR/DPA 2018, PCI DSS where applicable, and the client's Cyber Security Incident Response Plan. Requirements 3.1 Day to day security leadership Lead and own day to day operational responsibility for service security. Advise the client on security status and matters; identify and address risks; continuously maintain and improve the security posture. Act as the authoritative security voice in the client's Design Authority and Enterprise Architecture forums for security impacting changes. 3.2 Security operations and SOC integration Provide the required reports to the client SOC in agreed format and frequency. Support the SOC in resolving security incidents; document security use cases with the SOC; implement, maintain and support those SOC infrastructure components hosted within the cloud infrastructure. Co ordinate response to security incidents with the client's Cyber Security Incident Response Plan and ensure the Incident Manager and Service Delivery Manager are informed and aligned. 3.3 Assurance, audit and compliance Treat information security issues, weaknesses or deficiencies identified by the client as Security Incidents under the client's Cyber Security Incident Response Plan. Provide client auditors with access to security documentation, configurations of security enforcing technologies, standards and procedures. Collaborate with the client to plan and conduct annual PenTest and regular Disaster Recovery exercises. Ensure GDPR / DPA 2018 obligations are met; oversee data retention, secure disposal, lawful processing, and Data Protection Impact Assessments where required. 3.4 Technical security controls Define, document, agree and maintain Standard Operating Procedures for system administration and maintenance, with procedural controls per user role. Ensure authorisation controls prevent extraction of information assets without legitimate need. Ensure only client issued devices are used to connect to the service in delivery. Maintain a data back up policy aligned to Business Impact Assessment and the client's retention policy. Enforce removable media scanning, network segregation, least privilege access, location based access controls, and unique user IDs. Ensure all Supplier work on the service is conducted exclusively from within the UK from client approved secure areas. 3.5 Communications and notification Maintain regular communication with the client throughout the contract. Promptly notify the client of any changes to directors, key security personnel, business ownership (including acquisitions) or physical operating locations. Report any major security breaches within the Supplier's own ICT estate to the client. 4. Essential experience and skills Substantial experience as an accountable security owner on a UK Central Government managed service contract handling OFFICIAL SENSITIVE data. Deep working knowledge of NCSC HMG IAS5, NCSC Cyber Assessment Framework (CAF), Cyber Essentials Plus, ISO/IEC 27001, GDPR and DPA 2018. Hands on experience integrating with a UK Government SOC, including SIEM reporting, security use case design and incident response co ordination. Practical experience of Oracle Cloud security - OCI IAM, vault, network security, audit, PAM - and Oracle SaaS application security (HCM/ERP/EPM RBAC, segregation of duties, data masking). Experience commissioning and overseeing PenTesting, vulnerability management, and Disaster Recovery exercises in a UK Government context. Strong written communication for government grade audit, assurance and governance reporting. Comfortable as a named security accountable individual in formal governance and contractual reporting. 5. Essential clearance and eligibility DV clearance and UK Nationality - contractually mandatory (PASS/FAIL). Pre cleared candidates strongly preferred. Candidates without current DV may be considered only if SC cleared with a credible DV application route through client sponsorship at the start of Transition. Willing and able to work exclusively from within the UK. Willing to attend client secure areas across the UK as required. CISSP, CISM, CCP (CESG Certified Professional) IA Architect / IA Auditor / SIRA, or equivalent senior security certifications. Oracle Cloud Security certifications (OCI Security Professional, Oracle Cloud Identity & Security Architect). Prior experience of an Oracle ERP on OCI security model at scale (HCM, ERP, EPM, VBCS, BI/Analytics). Familiarity with UK Government security operating context, including overseas network considerations, locally engaged staff data, and HMG personnel security policy. Experience supporting PCI DSS compliance where payment card data is in scope. 7. Personal attributes Authoritative without being abrasive - able to say 'no' to delivery pressure and explain why in business terms. Detail oriented on policy, controls and evidence; pragmatic on operational trade offs. Comfortable owning a named, individually accountable role under public sector contractual scrutiny. Visible collaborator with client security counterparts, third party vendors, and internal service leadership.
Data Controller, VE Ltd
Maidenhead, Berkshire
Maidenhead, United Kingdom Posted on 16/06/2026 VE3 is a technology and business consultancy focused on delivering end-to-end technology solutions and products. We have successfully serviced enterprises across multiple markets, including the public and private sectors. Our services span all aspects of business, providing a holistic approach to managing an organization. We are committed to providing technical innovations and tools that empower organizations with critical information to facilitate decision making that results in business transformation through cost savings and increased operational efficiency. Our commitment to quality is adopted throughout the organization and sets the foundation for delivering our full suite of capabilities. Job Details Job Title: IT Support Analyst Employment Type: Full Time Experience Required: 5 years Reports to: IT Service Desk Lead Summary: We are seeking a highly skilled and experienced IT Support Analyst with a strong background in customer service, technical support, and enterprise application support. The ideal candidate will have at least five years of experience in a Service Desk, Helpdesk, or IT Support environment and possess excellent communication and problem solving skills. The role will involve providing first line and second line support across a broad range of technologies, including Microsoft 365, ERP systems, CRM platforms, cloud based applications, Python based tools and automations, business applications, and end user computing environments. Experience with ITIL practices and ITSM tools such as ServiceNow is essential. The successful candidate will be responsible for supporting users, troubleshooting technical and application issues, managing incidents and service requests, and ensuring a high level of customer satisfaction through effective and timely resolution of IT related problems. Responsibilities Customer Service Provide exceptional customer service by addressing IT related queries and issues via phone, email, chat, in person, and self service portals. Ensure interactions handled professionally and empathetically to maintain high customer satisfaction. Build strong relationships with business users and stakeholders across multiple departments. Technical Support Provide first line and second line technical support for end users across hardware, software, Microsoft 365, ERP platforms, CRM systems, cloud applications, Python based tools, and other business critical systems. Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, operating systems, software applications, network connectivity, and enterprise applications. Support users with Microsoft 365 applications including Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint, and Power Platform components. Assist users with ERP solutions, finance systems, HR platforms, collaboration tools, and other enterprise software applications. Support and troubleshoot integrations between business systems and applications where required. Assist with user account administration, identity and access management, password resets, onboarding, off boarding, and software provisioning activities. Support automation and reporting solutions developed using Python, PowerShell, or similar scripting technologies. Work with internal development, infrastructure, security, and business teams to resolve application related incidents and service requests. Escalate complex technical issues to appropriate teams and vendors while ensuring effective communication and timely resolution. Maintain accurate documentation of incidents, troubleshooting activities, solutions, and known errors within the ITSM platform. Communication Communicate effectively with technical and non technical users at all levels of the organization. Provide regular updates regarding incident progress, service requests, and problem resolution activities. Create and maintain user guides, knowledge articles, and support documentation. Attention to Detail Ensure incidents, requests, and changes are logged accurately with complete information. Follow established IT support, security, and operational procedures. Perform thorough troubleshooting and root cause analysis to identify and resolve issues effectively. Problem Solving Apply strong analytical and troubleshooting skills to diagnose and resolve technical and application related issues. Research, test, and implement solutions using available tools and resources. Identify recurring issues and recommend service improvements, automation opportunities, and preventive measures. Teamwork Collaborate closely with infrastructure, security, application support, development, and business teams. Participate in knowledge sharing sessions and continuous improvement initiatives. Support colleagues during high demand periods and contribute to cross training activities. Service Desk & Operations Support Manage incidents and service requests in accordance with agreed SLAs and operational procedures. Prioritise workloads effectively in a fast paced support environment. Maintain a professional and customer focused approach during high pressure situations. ITIL and ITSM Utilise ITIL best practices to manage incidents, service requests, problems, changes, and service improvements. Use ITSM platforms such as ServiceNow, Jira Service Management, Zoho Desk, or equivalent solutions to manage support activities. Contribute to service reporting, trend analysis, and continuous service improvement initiatives. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline, or equivalent industry experience. Minimum of 5 years' experience in an IT Service Desk, Application Support, Helpdesk, or Technical Support environment. ITIL Foundation certification or strong knowledge of IT Service Management best practices. Experience using ITSM platforms such as ServiceNow, Jira Service Management, Zoho Desk, Freshservice, or equivalent. Strong working knowledge of Microsoft 365, Windows operating systems, and enterprise productivity tools. Experience supporting business applications such as ERP, CRM, finance, HR, project management, and cloud based systems. Familiarity with scripting, automation, or data processing tools such as Python, PowerShell, or similar technologies. Excellent verbal and written communication skills. Strong analytical, troubleshooting, and problem solving abilities. Ability to work independently and collaboratively within cross functional teams. Preferred Qualifications Microsoft 365, Azure, ITIL, or related technical certifications. Experience supporting ERP platforms such as SAP, Oracle, Microsoft Dynamics 365, NetSuite, or equivalent systems. Experience with CRM platforms such as Salesforce, Dynamics 365 CRM, HubSpot, or similar solutions. Knowledge of cloud platforms such as Microsoft Azure or Amazon Web Services (AWS). Experience with automation, reporting, and scripting tools including Python and PowerShell. Experience working within a Managed Service Provider (MSP), enterprise IT environment, or IT service provider organisation.
Maidenhead, United Kingdom Posted on 16/06/2026 VE3 is a technology and business consultancy focused on delivering end-to-end technology solutions and products. We have successfully serviced enterprises across multiple markets, including the public and private sectors. Our services span all aspects of business, providing a holistic approach to managing an organization. We are committed to providing technical innovations and tools that empower organizations with critical information to facilitate decision making that results in business transformation through cost savings and increased operational efficiency. Our commitment to quality is adopted throughout the organization and sets the foundation for delivering our full suite of capabilities. Job Details Job Title: IT Support Analyst Employment Type: Full Time Experience Required: 5 years Reports to: IT Service Desk Lead Summary: We are seeking a highly skilled and experienced IT Support Analyst with a strong background in customer service, technical support, and enterprise application support. The ideal candidate will have at least five years of experience in a Service Desk, Helpdesk, or IT Support environment and possess excellent communication and problem solving skills. The role will involve providing first line and second line support across a broad range of technologies, including Microsoft 365, ERP systems, CRM platforms, cloud based applications, Python based tools and automations, business applications, and end user computing environments. Experience with ITIL practices and ITSM tools such as ServiceNow is essential. The successful candidate will be responsible for supporting users, troubleshooting technical and application issues, managing incidents and service requests, and ensuring a high level of customer satisfaction through effective and timely resolution of IT related problems. Responsibilities Customer Service Provide exceptional customer service by addressing IT related queries and issues via phone, email, chat, in person, and self service portals. Ensure interactions handled professionally and empathetically to maintain high customer satisfaction. Build strong relationships with business users and stakeholders across multiple departments. Technical Support Provide first line and second line technical support for end users across hardware, software, Microsoft 365, ERP platforms, CRM systems, cloud applications, Python based tools, and other business critical systems. Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, operating systems, software applications, network connectivity, and enterprise applications. Support users with Microsoft 365 applications including Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint, and Power Platform components. Assist users with ERP solutions, finance systems, HR platforms, collaboration tools, and other enterprise software applications. Support and troubleshoot integrations between business systems and applications where required. Assist with user account administration, identity and access management, password resets, onboarding, off boarding, and software provisioning activities. Support automation and reporting solutions developed using Python, PowerShell, or similar scripting technologies. Work with internal development, infrastructure, security, and business teams to resolve application related incidents and service requests. Escalate complex technical issues to appropriate teams and vendors while ensuring effective communication and timely resolution. Maintain accurate documentation of incidents, troubleshooting activities, solutions, and known errors within the ITSM platform. Communication Communicate effectively with technical and non technical users at all levels of the organization. Provide regular updates regarding incident progress, service requests, and problem resolution activities. Create and maintain user guides, knowledge articles, and support documentation. Attention to Detail Ensure incidents, requests, and changes are logged accurately with complete information. Follow established IT support, security, and operational procedures. Perform thorough troubleshooting and root cause analysis to identify and resolve issues effectively. Problem Solving Apply strong analytical and troubleshooting skills to diagnose and resolve technical and application related issues. Research, test, and implement solutions using available tools and resources. Identify recurring issues and recommend service improvements, automation opportunities, and preventive measures. Teamwork Collaborate closely with infrastructure, security, application support, development, and business teams. Participate in knowledge sharing sessions and continuous improvement initiatives. Support colleagues during high demand periods and contribute to cross training activities. Service Desk & Operations Support Manage incidents and service requests in accordance with agreed SLAs and operational procedures. Prioritise workloads effectively in a fast paced support environment. Maintain a professional and customer focused approach during high pressure situations. ITIL and ITSM Utilise ITIL best practices to manage incidents, service requests, problems, changes, and service improvements. Use ITSM platforms such as ServiceNow, Jira Service Management, Zoho Desk, or equivalent solutions to manage support activities. Contribute to service reporting, trend analysis, and continuous service improvement initiatives. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline, or equivalent industry experience. Minimum of 5 years' experience in an IT Service Desk, Application Support, Helpdesk, or Technical Support environment. ITIL Foundation certification or strong knowledge of IT Service Management best practices. Experience using ITSM platforms such as ServiceNow, Jira Service Management, Zoho Desk, Freshservice, or equivalent. Strong working knowledge of Microsoft 365, Windows operating systems, and enterprise productivity tools. Experience supporting business applications such as ERP, CRM, finance, HR, project management, and cloud based systems. Familiarity with scripting, automation, or data processing tools such as Python, PowerShell, or similar technologies. Excellent verbal and written communication skills. Strong analytical, troubleshooting, and problem solving abilities. Ability to work independently and collaboratively within cross functional teams. Preferred Qualifications Microsoft 365, Azure, ITIL, or related technical certifications. Experience supporting ERP platforms such as SAP, Oracle, Microsoft Dynamics 365, NetSuite, or equivalent systems. Experience with CRM platforms such as Salesforce, Dynamics 365 CRM, HubSpot, or similar solutions. Knowledge of cloud platforms such as Microsoft Azure or Amazon Web Services (AWS). Experience with automation, reporting, and scripting tools including Python and PowerShell. Experience working within a Managed Service Provider (MSP), enterprise IT environment, or IT service provider organisation.