Haleon plc. is looking for a Quality Data Analyst to enhance data-driven quality governance and performance visibility in Greater London. The role involves transforming quality data into actionable insights, enabling effective decision-making and reducing Cost of Poor Quality. Key responsibilities include the collection of quality data, supporting EU quality metrics, and employing analytical skills to drive continuous improvement initiatives. The ideal candidate will have a Bachelor's degree in a related field and be proficient in advanced Excel and data visualization tools.
06/06/2026
Full time
Haleon plc. is looking for a Quality Data Analyst to enhance data-driven quality governance and performance visibility in Greater London. The role involves transforming quality data into actionable insights, enabling effective decision-making and reducing Cost of Poor Quality. Key responsibilities include the collection of quality data, supporting EU quality metrics, and employing analytical skills to drive continuous improvement initiatives. The ideal candidate will have a Bachelor's degree in a related field and be proficient in advanced Excel and data visualization tools.
The Quality Data Analyst is accountable for enabling data driven quality governance, performance visibility, and continuous improvement across EU quality operations. The role supports the EU Quality Excellence & Governance agenda by transforming quality, compliance, and loss data into clear insights that strengthen decision making, reduce variability and Cost of Poor Quality (COPQ), and ensure inspection ready oversight at enterprise level. Key Responsibilities Quality Data & Analytics Own the collection, consolidation, validation, and analysis of EU level quality, compliance, and performance data across manufacturing sites and operations. Transform complex datasets (e.g. deviations, CAPAs, audit findings, complaints, COPQ, right first time metrics) into clear, actionable insights for Quality Governance and senior leadership. Develop and maintain standardised dashboards and reporting packs to enable consistent visibility of quality performance, risk trends, and maturity progression across EU sites. Ensure data accuracy, traceability, and inspection readiness, with clear definitions, governance, and documentation of data sources and methodologies. Governance, Metrics & Performance Management Support the definition, maintenance, and deployment of EU level quality metrics and KPIs aligned to QSCP, Quality Council expectations, and business priorities. Monitor performance against enterprise standards, identifying variability, systemic risks, and emerging trends that require governance action or intervention. Provide analytical support to Management Review, Quality Council, and governance forums, enabling fact based decision making on risk, prioritisation, and investment. Track effectiveness of quality initiatives, standards deployment, and improvement actions using structured performance data and trend analysis. Cost of Poor Quality (COPQ) & Loss Elimination Analyse COPQ drivers across EU sites, identifying root causes, repeat loss patterns, and high impact improvement opportunities. Support loss elimination initiatives by linking quality performance data to defect prevention, deviation reduction, and right first time execution. Enable prioritisation of improvement actions by quantifying risk, impact, and opportunity using robust data and analytical techniques. Continuous Improvement & Insight Generation Apply structured problem solving and analytical methods to convert quality data into meaningful insights rather than descriptive reporting. Identify cross site learning opportunities by comparing performance trends and recurring issues across EU operations. Translate analytical insights into clear stories, recommendations, and improvement focus areas for technical and non technical stakeholders. Systems, Data Governance & Change Support Act as a key interface between quality systems (e.g. HQS, deviation and CAPA systems, audit platforms) and governance reporting. Support data standardisation and harmonisation efforts to reduce manual rework, ambiguity, and inconsistent interpretation across sites. Contribute to digital quality initiatives (e.g. smart labs, automated reporting, advanced analytics) by defining analytical requirements and use cases. Ensure changes to metrics, dashboards, or data models are governed, documented, and communicated effectively. Qualification & Skills Bachelor's degree in Data Analytics, Statistics, Science, Quality, or a related discipline. 3-6 years' experience in quality analytics, operational performance analysis, or data driven roles within regulated or complex manufacturing environments. Demonstrated experience analysing quality and compliance data (e.g. deviations, CAPAs, audits, complaints, COPQ) to identify trends, risks, and improvement opportunities. Experience working with enterprise quality systems and performance datasets in a multi site or matrixed organisation. Proven ability to translate complex data into clear insights for governance forums and senior stakeholders. Experience supporting quality governance, management review, or inspection readiness activities through robust analysis and reporting. Strong analytical and data visualisation skills, with hands on experience using Excel (advanced), Power BI or equivalent analytics tools. Solid understanding of quality systems, GMP principles, and risk based quality management. Capability in trend analysis, basic statistical methods, and structured problem solving related to quality performance. Strong communication skills, with the ability to present analytical insights clearly and credibly to technical experts and senior leaders. Proficient in MS Word, PowerPoint, and data management tools, with the ability to produce governance ready reports and dashboards. Structured, disciplined working style aligned to enterprise quality and governance expectations. Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
06/06/2026
Full time
The Quality Data Analyst is accountable for enabling data driven quality governance, performance visibility, and continuous improvement across EU quality operations. The role supports the EU Quality Excellence & Governance agenda by transforming quality, compliance, and loss data into clear insights that strengthen decision making, reduce variability and Cost of Poor Quality (COPQ), and ensure inspection ready oversight at enterprise level. Key Responsibilities Quality Data & Analytics Own the collection, consolidation, validation, and analysis of EU level quality, compliance, and performance data across manufacturing sites and operations. Transform complex datasets (e.g. deviations, CAPAs, audit findings, complaints, COPQ, right first time metrics) into clear, actionable insights for Quality Governance and senior leadership. Develop and maintain standardised dashboards and reporting packs to enable consistent visibility of quality performance, risk trends, and maturity progression across EU sites. Ensure data accuracy, traceability, and inspection readiness, with clear definitions, governance, and documentation of data sources and methodologies. Governance, Metrics & Performance Management Support the definition, maintenance, and deployment of EU level quality metrics and KPIs aligned to QSCP, Quality Council expectations, and business priorities. Monitor performance against enterprise standards, identifying variability, systemic risks, and emerging trends that require governance action or intervention. Provide analytical support to Management Review, Quality Council, and governance forums, enabling fact based decision making on risk, prioritisation, and investment. Track effectiveness of quality initiatives, standards deployment, and improvement actions using structured performance data and trend analysis. Cost of Poor Quality (COPQ) & Loss Elimination Analyse COPQ drivers across EU sites, identifying root causes, repeat loss patterns, and high impact improvement opportunities. Support loss elimination initiatives by linking quality performance data to defect prevention, deviation reduction, and right first time execution. Enable prioritisation of improvement actions by quantifying risk, impact, and opportunity using robust data and analytical techniques. Continuous Improvement & Insight Generation Apply structured problem solving and analytical methods to convert quality data into meaningful insights rather than descriptive reporting. Identify cross site learning opportunities by comparing performance trends and recurring issues across EU operations. Translate analytical insights into clear stories, recommendations, and improvement focus areas for technical and non technical stakeholders. Systems, Data Governance & Change Support Act as a key interface between quality systems (e.g. HQS, deviation and CAPA systems, audit platforms) and governance reporting. Support data standardisation and harmonisation efforts to reduce manual rework, ambiguity, and inconsistent interpretation across sites. Contribute to digital quality initiatives (e.g. smart labs, automated reporting, advanced analytics) by defining analytical requirements and use cases. Ensure changes to metrics, dashboards, or data models are governed, documented, and communicated effectively. Qualification & Skills Bachelor's degree in Data Analytics, Statistics, Science, Quality, or a related discipline. 3-6 years' experience in quality analytics, operational performance analysis, or data driven roles within regulated or complex manufacturing environments. Demonstrated experience analysing quality and compliance data (e.g. deviations, CAPAs, audits, complaints, COPQ) to identify trends, risks, and improvement opportunities. Experience working with enterprise quality systems and performance datasets in a multi site or matrixed organisation. Proven ability to translate complex data into clear insights for governance forums and senior stakeholders. Experience supporting quality governance, management review, or inspection readiness activities through robust analysis and reporting. Strong analytical and data visualisation skills, with hands on experience using Excel (advanced), Power BI or equivalent analytics tools. Solid understanding of quality systems, GMP principles, and risk based quality management. Capability in trend analysis, basic statistical methods, and structured problem solving related to quality performance. Strong communication skills, with the ability to present analytical insights clearly and credibly to technical experts and senior leaders. Proficient in MS Word, PowerPoint, and data management tools, with the ability to produce governance ready reports and dashboards. Structured, disciplined working style aligned to enterprise quality and governance expectations. Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Haleon plc. is seeking a Director, IT Business Partner to lead the digital transformation for category growth. You'll develop multi-year digital roadmaps and oversee product delivery, integrating various technology solutions across R&D and commercial teams. This strategic role demands deep experience in digital technologies, as well as strong influential leadership to drive measurable business impact across multiple health categories.
06/06/2026
Full time
Haleon plc. is seeking a Director, IT Business Partner to lead the digital transformation for category growth. You'll develop multi-year digital roadmaps and oversee product delivery, integrating various technology solutions across R&D and commercial teams. This strategic role demands deep experience in digital technologies, as well as strong influential leadership to drive measurable business impact across multiple health categories.
About the role Haleon is hiring a Director, IT Business Partner - Category Growth & advance technology Future Horizons to translate category ambition into technology reality. You will partner with Global Category Leads, R&D, Markets and D&T to build multi year digital and data roadmaps that accelerate innovation and growth across Oral Health, VMS, Pain, Respiratory, Digestive Health and Skin. You'll lead Future Horizons technologies (RWD, AI/ML, sensory/virtual testing, external innovation systems), shape portfolio investments with Strategy and Finance, and act as the enterprise integrator across scientific, commercial and technology teams. We're looking for a senior techno functional leader with deep experience in digital products, data/AI and consumer health/R&D ecosystems-someone who can influence executive stakeholders, drive adoption and deliver measurable business impact. Key Responsibilities Category Strategy & Tech Enablement Serve as the primary IT Business Partner and unified owner at the category interface in enabling capabilities required to support whitespace identification, innovation prioritization, consumer insights integration, and functional investments. Translate category strategies into multi year digital & technology roadmaps spanning platforms, data assets, AI/ML, automation, and advanced analytics. Identify digital enablers, capability gaps, and cross category reuse opportunities needed to power innovation pipelines across categories - Oral Health, VMS, Pain, Respiratory, Digestive Health, and Skin. Shape category specific value cases integrating consumer, scientific, and technology insight. Ensure all roadmaps align with enterprise architecture, cybersecurity, and data governance standards. Breakthrough and competitive business-Technology innovation thought Leadership Lead the identification and evaluation of category enabling futuristic digital platform and services including Rx to OTC switches opportunities (AI/ML, digital health, advanced data platforms, sensors, virtual testing, etc.) that support Real World Data, Consumer Sensory, and External Innovation. Partner with RWD and Data Science teams to define technology needs for acquisition, integration, and analysis of real world data (ideation, concepts, claims, packaging innovations, panels, digital health, etc.). Support Consumer Sensory and Insights teams with digital tools for sensory panels/Observatory, experiment design, virtual shelves, and preference modelling; ensure outputs are integrated into data products used by R&D and Category teams. Work with External Innovation team to define systems supporting opportunity scouting, evaluation, due diligence, and partnership management. Ensure future horizon insights are incorporated into category strategies, R&D and Digital & Tech planning cycles, and enterprise technology roadmaps. Cross Functional stakeholder influence and Techno Functional Leadership Act as the "connective tissue" across R&D, Category, Commercial, Regulatory, Medical, Supply Chain, and Digital & Tech to align on technology enabled innovation priorities. Facilitate and chair cross functional forums to assess technical feasibility, digital readiness, data requirements, and resource implications for key initiatives. Negotiate platform prioritization, sequencing, and trade offs with senior leaders, balancing short term delivery and long term strategic investments. Build strong, trust based relationships across scientific, commercial, and technology stakeholders to drive adoption of digital and data enabled ways of working. Portfolio, Investment & Roadmap Governance Partner with R&D Portfolio, Digital & Tech Portfolio Management, Finance, and Strategy to shape a category aligned technology investment portfolio across Growth and Future Horizons. Apply consistent evaluation frameworks that consider business value, technical complexity, re use of platforms, risk, and time to impact. Contribute to annual operating plans and long range planning with clear technology and data perspectives for each category and Future Horizons initiative set. Define, track, and communicate value realization metrics for key initiatives (e.g., speed to insight, concept cycle time, launch success, forecast accuracy, ROI on external innovation). Product Ownership & Delivery Oversight Serve as senior product owner for key core enabling digital products (RWD platforms, sensory & insights tools, external innovation systems, category superiority dashboards etc.) to name a few. The role collaborates with rest of the product function to ensure there is no overlap and redundancies and owns digital products to be established as tech product line over a long period of time such as formulation modeler, AI scientific assistants, Virtual product testers and related agentic orchestration. Work closely with Product, Data & Analytics, Architecture, Cybersecurity, and Delivery teams to prioritize backlogs, manage dependencies, and ensure timely, high quality delivery. Ensure solutions are designed for scalability, interoperability, and reuse across categories and markets. Drive robust change management and adoption plans, including training, communications, and ongoing user engagement. Technology Insight & External Ecosystem Engagement Monitor emerging technologies, digital health trends, data science advancements, consumer tech innovation, and competitors' digital moves relevant to Haleon's categories. Engage with external partners, vendors, startups, academic institutions, and innovation networks to identify new digital and technology opportunities. Bring forward curated insights and options that shape category strategies, Tier 3 /breakthrough innovation bets, and R&D Digital & Tech exploration. Knowledge, Skills & Competencies (Who you are) Techno Functional Expertise Deep understanding of digital product development, data platforms, analytics, and R&D / consumer health technology ecosystems. Strong familiarity with Real World Data, consumer insights/sensory science platforms, and/or external innovation systems. Ability to translate category, consumer, and scientific needs into technology requirements, data models, and platform strategies. Skilled in assessing technical feasibility, architectural implications, and implementation risk. Strategic & Analytical Strength Proven ability to synthesize complex scientific, commercial, and technical inputs into clear strategic recommendations and roadmaps. Experience with opportunity assessment, scenario planning, and value case development for technology enabled initiatives. Strong commercial acumen and understanding of category economics, innovation funnels, and portfolio tradeoffs. Leadership & Influence Demonstrated ability to influence and challenge senior leaders in a matrixed, global organization. Exceptional stakeholder management, negotiation, and consensus building skills. Executive presence with strong communication, storytelling, and framing capabilities; able to engage both technical and non technical audiences. Innovation & Future Horizon Mindset High curiosity and foresight to spot emerging digital, data, and technology trends and translate them into practical options for Haleon. Comfortable operating in ambiguity, testing hypotheses, and shaping new capability spaces. Experience working with innovation ecosystems, digital health solutions, or external technology partnerships is highly desirable. Qualification & Experience Extensive experience across R&D Tech, digital strategy, category strategy, innovation leadership, data & analytics or IT business partnering (consumer health/CPG/life sciences preferred). Track record shaping and delivering tech enabled strategies with measurable growth outcomes. Executive level influencing and communication; experience engaging Haleon executive and scientific leadership teams. Depth across digital product development, data platforms/analytics, AI/ML and RWD/sensory ecosystems. Success Measures (First 12-18 Months) Clear, approved multi year digital & data roadmaps for Category Growth and Future Horizons. RWD, Consumer Sensory, and External Innovation teams use modern, integrated tools as part of their standard ways of working. Demonstrable impact of digital and data initiatives on category growth, innovation hit rate, and speed of decision making. Category and R&D leaders regard the Director, IT Business Partner - Category Growth & Future Horizons as a trusted, strategic advisor and key member of the extended leadership team. Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential . click apply for full job details
06/06/2026
Full time
About the role Haleon is hiring a Director, IT Business Partner - Category Growth & advance technology Future Horizons to translate category ambition into technology reality. You will partner with Global Category Leads, R&D, Markets and D&T to build multi year digital and data roadmaps that accelerate innovation and growth across Oral Health, VMS, Pain, Respiratory, Digestive Health and Skin. You'll lead Future Horizons technologies (RWD, AI/ML, sensory/virtual testing, external innovation systems), shape portfolio investments with Strategy and Finance, and act as the enterprise integrator across scientific, commercial and technology teams. We're looking for a senior techno functional leader with deep experience in digital products, data/AI and consumer health/R&D ecosystems-someone who can influence executive stakeholders, drive adoption and deliver measurable business impact. Key Responsibilities Category Strategy & Tech Enablement Serve as the primary IT Business Partner and unified owner at the category interface in enabling capabilities required to support whitespace identification, innovation prioritization, consumer insights integration, and functional investments. Translate category strategies into multi year digital & technology roadmaps spanning platforms, data assets, AI/ML, automation, and advanced analytics. Identify digital enablers, capability gaps, and cross category reuse opportunities needed to power innovation pipelines across categories - Oral Health, VMS, Pain, Respiratory, Digestive Health, and Skin. Shape category specific value cases integrating consumer, scientific, and technology insight. Ensure all roadmaps align with enterprise architecture, cybersecurity, and data governance standards. Breakthrough and competitive business-Technology innovation thought Leadership Lead the identification and evaluation of category enabling futuristic digital platform and services including Rx to OTC switches opportunities (AI/ML, digital health, advanced data platforms, sensors, virtual testing, etc.) that support Real World Data, Consumer Sensory, and External Innovation. Partner with RWD and Data Science teams to define technology needs for acquisition, integration, and analysis of real world data (ideation, concepts, claims, packaging innovations, panels, digital health, etc.). Support Consumer Sensory and Insights teams with digital tools for sensory panels/Observatory, experiment design, virtual shelves, and preference modelling; ensure outputs are integrated into data products used by R&D and Category teams. Work with External Innovation team to define systems supporting opportunity scouting, evaluation, due diligence, and partnership management. Ensure future horizon insights are incorporated into category strategies, R&D and Digital & Tech planning cycles, and enterprise technology roadmaps. Cross Functional stakeholder influence and Techno Functional Leadership Act as the "connective tissue" across R&D, Category, Commercial, Regulatory, Medical, Supply Chain, and Digital & Tech to align on technology enabled innovation priorities. Facilitate and chair cross functional forums to assess technical feasibility, digital readiness, data requirements, and resource implications for key initiatives. Negotiate platform prioritization, sequencing, and trade offs with senior leaders, balancing short term delivery and long term strategic investments. Build strong, trust based relationships across scientific, commercial, and technology stakeholders to drive adoption of digital and data enabled ways of working. Portfolio, Investment & Roadmap Governance Partner with R&D Portfolio, Digital & Tech Portfolio Management, Finance, and Strategy to shape a category aligned technology investment portfolio across Growth and Future Horizons. Apply consistent evaluation frameworks that consider business value, technical complexity, re use of platforms, risk, and time to impact. Contribute to annual operating plans and long range planning with clear technology and data perspectives for each category and Future Horizons initiative set. Define, track, and communicate value realization metrics for key initiatives (e.g., speed to insight, concept cycle time, launch success, forecast accuracy, ROI on external innovation). Product Ownership & Delivery Oversight Serve as senior product owner for key core enabling digital products (RWD platforms, sensory & insights tools, external innovation systems, category superiority dashboards etc.) to name a few. The role collaborates with rest of the product function to ensure there is no overlap and redundancies and owns digital products to be established as tech product line over a long period of time such as formulation modeler, AI scientific assistants, Virtual product testers and related agentic orchestration. Work closely with Product, Data & Analytics, Architecture, Cybersecurity, and Delivery teams to prioritize backlogs, manage dependencies, and ensure timely, high quality delivery. Ensure solutions are designed for scalability, interoperability, and reuse across categories and markets. Drive robust change management and adoption plans, including training, communications, and ongoing user engagement. Technology Insight & External Ecosystem Engagement Monitor emerging technologies, digital health trends, data science advancements, consumer tech innovation, and competitors' digital moves relevant to Haleon's categories. Engage with external partners, vendors, startups, academic institutions, and innovation networks to identify new digital and technology opportunities. Bring forward curated insights and options that shape category strategies, Tier 3 /breakthrough innovation bets, and R&D Digital & Tech exploration. Knowledge, Skills & Competencies (Who you are) Techno Functional Expertise Deep understanding of digital product development, data platforms, analytics, and R&D / consumer health technology ecosystems. Strong familiarity with Real World Data, consumer insights/sensory science platforms, and/or external innovation systems. Ability to translate category, consumer, and scientific needs into technology requirements, data models, and platform strategies. Skilled in assessing technical feasibility, architectural implications, and implementation risk. Strategic & Analytical Strength Proven ability to synthesize complex scientific, commercial, and technical inputs into clear strategic recommendations and roadmaps. Experience with opportunity assessment, scenario planning, and value case development for technology enabled initiatives. Strong commercial acumen and understanding of category economics, innovation funnels, and portfolio tradeoffs. Leadership & Influence Demonstrated ability to influence and challenge senior leaders in a matrixed, global organization. Exceptional stakeholder management, negotiation, and consensus building skills. Executive presence with strong communication, storytelling, and framing capabilities; able to engage both technical and non technical audiences. Innovation & Future Horizon Mindset High curiosity and foresight to spot emerging digital, data, and technology trends and translate them into practical options for Haleon. Comfortable operating in ambiguity, testing hypotheses, and shaping new capability spaces. Experience working with innovation ecosystems, digital health solutions, or external technology partnerships is highly desirable. Qualification & Experience Extensive experience across R&D Tech, digital strategy, category strategy, innovation leadership, data & analytics or IT business partnering (consumer health/CPG/life sciences preferred). Track record shaping and delivering tech enabled strategies with measurable growth outcomes. Executive level influencing and communication; experience engaging Haleon executive and scientific leadership teams. Depth across digital product development, data platforms/analytics, AI/ML and RWD/sensory ecosystems. Success Measures (First 12-18 Months) Clear, approved multi year digital & data roadmaps for Category Growth and Future Horizons. RWD, Consumer Sensory, and External Innovation teams use modern, integrated tools as part of their standard ways of working. Demonstrable impact of digital and data initiatives on category growth, innovation hit rate, and speed of decision making. Category and R&D leaders regard the Director, IT Business Partner - Category Growth & Future Horizons as a trusted, strategic advisor and key member of the extended leadership team. Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential . click apply for full job details
About the role Haleon's Innovation Transformation, combined with site modernization and the run portfolio, represents a major long term investment exceeding £50M, with projected annualized benefits of over £100M. The scale and complexity of this transformation demand a highly coordinated, multi year delivery engine. Reporting to the Head of R&D Tech, this senior leadership role is accountable for the end to end orchestration of technology delivery across all R&D product pillars. Acting as the central control tower for the Innovation value pool, the role manages risks, dependencies, sequencing, execution, value realization, and service transition coherence, ensuring enterprise strategy is translated into a unified delivery plan that lands effectively with the business. Role Responsibilities Strategic Stakeholder Influence and governance: Actively engage with senior leaders globally, represent R&D Tech in senior governance bodies, and ensure high quality reporting, decision support, and escalation management across the portfolio. Strategic Digital R&D Delivery Leadership: Translate R&D and digital strategies into integrated, actionable delivery plans, lead end to end delivery orchestration across multiple product lines, and optimize the R&D Tech delivery roadmap. Innovation, Business Process Transformation, digitization, Technology consulting, and Value Realization: Partner with Global R&D, QSC, and marketing leaders to transform end to end innovation processes and realize value via digital, data, and AI enabled use cases. Matrix Team Leadership and contract ecosystem management: Provide strong leadership, drive cross functional teams, lead vendor negotiations, and manage contracts across a multi partner ecosystem. Operational excellence: Incorporate data literacy, change management, business readiness, training, and adoption activities to ensure new capabilities land successfully and transition into Level 2 support. Basic Qualifications Technical Product & Domain Expertise Deep expertise in delivering innovation and R&D programs in a validated environment; broad knowledge of Veeva Vault (Clinical, Regulatory, Safety) and related workflows, formulations, and integrations. Strong understanding of Accolade and comparable PPM platforms. Broad knowledge of Clinical, Regulatory, Safety, and Research Lab processes within consumer health and life sciences. Proficient in integration technologies, APIs, middleware, master data, and enterprise data flows. Solid grounding in GxP, CSV, data integrity, and regulatory compliance. Data and AI Literacy/Fluency Provide delivery oversight for a mix of innovation and R&D priorities, including data and AI products and traditional SaaS systems. Understand and credibly influence the development of platforms for the benefit of the business. Leadership & Technical Delivery Proven track record leading large scale COTS implementations and multi system transformation programs. Experience managing global, cross functional teams and external partners. Strong decision maker with mature prioritization and risk management capabilities. Experienced strategic technology lead in large, complex global organisations. Experience with Haleon's Agile and Waterfall methodologies. Preferred Qualifications Analytical & Strategic Thinking. Ability to convert complex business needs into scalable, sustainable technology designs. Strong problem solver focused on simplification, usability, and value. Innovative mindset with a willingness to challenge the status quo. Excellent communicator and storyteller for both technical and non technical audiences. Effective relationship builder across R&D, Regulatory, Safety, and Digital & Tech teams. Adept at influencing senior stakeholders and aligning delivery across functions. Strong stakeholder engagement skills, comfortable with a range of technology platforms, suppliers, and integration. Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people.
04/06/2026
Full time
About the role Haleon's Innovation Transformation, combined with site modernization and the run portfolio, represents a major long term investment exceeding £50M, with projected annualized benefits of over £100M. The scale and complexity of this transformation demand a highly coordinated, multi year delivery engine. Reporting to the Head of R&D Tech, this senior leadership role is accountable for the end to end orchestration of technology delivery across all R&D product pillars. Acting as the central control tower for the Innovation value pool, the role manages risks, dependencies, sequencing, execution, value realization, and service transition coherence, ensuring enterprise strategy is translated into a unified delivery plan that lands effectively with the business. Role Responsibilities Strategic Stakeholder Influence and governance: Actively engage with senior leaders globally, represent R&D Tech in senior governance bodies, and ensure high quality reporting, decision support, and escalation management across the portfolio. Strategic Digital R&D Delivery Leadership: Translate R&D and digital strategies into integrated, actionable delivery plans, lead end to end delivery orchestration across multiple product lines, and optimize the R&D Tech delivery roadmap. Innovation, Business Process Transformation, digitization, Technology consulting, and Value Realization: Partner with Global R&D, QSC, and marketing leaders to transform end to end innovation processes and realize value via digital, data, and AI enabled use cases. Matrix Team Leadership and contract ecosystem management: Provide strong leadership, drive cross functional teams, lead vendor negotiations, and manage contracts across a multi partner ecosystem. Operational excellence: Incorporate data literacy, change management, business readiness, training, and adoption activities to ensure new capabilities land successfully and transition into Level 2 support. Basic Qualifications Technical Product & Domain Expertise Deep expertise in delivering innovation and R&D programs in a validated environment; broad knowledge of Veeva Vault (Clinical, Regulatory, Safety) and related workflows, formulations, and integrations. Strong understanding of Accolade and comparable PPM platforms. Broad knowledge of Clinical, Regulatory, Safety, and Research Lab processes within consumer health and life sciences. Proficient in integration technologies, APIs, middleware, master data, and enterprise data flows. Solid grounding in GxP, CSV, data integrity, and regulatory compliance. Data and AI Literacy/Fluency Provide delivery oversight for a mix of innovation and R&D priorities, including data and AI products and traditional SaaS systems. Understand and credibly influence the development of platforms for the benefit of the business. Leadership & Technical Delivery Proven track record leading large scale COTS implementations and multi system transformation programs. Experience managing global, cross functional teams and external partners. Strong decision maker with mature prioritization and risk management capabilities. Experienced strategic technology lead in large, complex global organisations. Experience with Haleon's Agile and Waterfall methodologies. Preferred Qualifications Analytical & Strategic Thinking. Ability to convert complex business needs into scalable, sustainable technology designs. Strong problem solver focused on simplification, usability, and value. Innovative mindset with a willingness to challenge the status quo. Excellent communicator and storyteller for both technical and non technical audiences. Effective relationship builder across R&D, Regulatory, Safety, and Digital & Tech teams. Adept at influencing senior stakeholders and aligning delivery across functions. Strong stakeholder engagement skills, comfortable with a range of technology platforms, suppliers, and integration. Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people.
Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands - including Sensodyne , Panadol , Advil , Voltaren , Theraflu , Otrivin , and Centrum - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. About the role The Digital and Tech Solution Owner: PLAN TO FORECAST plays a critical role in ensuring Haleon's Technology Platforms enable our enterprise processes to be designed, governed, and operated in a consistent, scalable, and future fit way. The Solution Owner is the enterprise-wide technology enabler of an end-to-end (E2E) global business process and is responsible for its functional design, delivery, service operation and continuous improvement across all functions and markets. This role sits at the centre of Haleon's transformation - ensuring our processes evolve from legacy, fragmented ways of working into integrated, standardised, and digitally enabled ways of working unlock capacity across the organization, align to strategy, maintain compliance, and operational excellence in support of the growth agenda. The Solution Owner acts as an informed decision-maker for the enterprise, enabling Business Process Owners to break down functional silos and ensuring technology choices are made for the good of the whole organisation. Solution Owners safeguard Haleon's Technology Principles of adoption of Market Standard capabilities, elimination of custom technology solutions, enabling speed to value and speed to market which are essential to delivering scalable, digital, globally aligned operations for the future. Role Responsibilities PLAN TO FORECAST SAP S/4 HANA, SAP IBP and Legacy SAP ECC and SAP APO based functional expertise in, Demand Planning Supply Planning Sales and Operational Planning Production Planning End-to-End Solution Ownership Own the global functional solution, technical standards, delivery and operations governance, and technical documentation for the E2E ERP process. Define and maintain global solution blueprints, technical decision rights, IT controls, and IT policies. Ensure standardization and harmonization of ERP solutions across markets and functions. Solution Design & Transformation Leadership Enable business process design / continuous improvement activities across all phases of Enterprise Transformation (Design, Build, Test, Deployment, Sustain). Input into the design authority for the process. Act as the guardian of the global template during deployment waves and ensure alignment with S/4HANA design principles. Partner with Business Process Owners and SMEs, Data, and other Solution owners to ensure integrated, coherent designs. Operate Existing ERP Solutions Deliver ongoing BAU changes to the legacy SAP ECC / APO based landscape. Deliver functional expertise to address ECC operational critical issues. Accountable for Legacy SAP legacy systems lifecycle management - e.g. functional upgrades, legal / tax changes, change related IT controls etc. Governance & Decision-Making Resolve cross-functional process issues, conflicts, and dependencies. Minimise deviations to global standards and ensure adherence to governance frameworks. Define process KPIs, controls, and continuous improvement mechanisms. Cross-Functional Collaboration Partner with Business Process Owners, Process Experts, Local Process Experts, and Functional Leaders to embed and sustain process changes. Ensure effective integration across interconnected processes (e.g., L2C to S2P to R2D). Collaborate closely with Data, Compliance Cyber Security, Architecture, Testing, and Change teams. Operations, Continuous Improvement & Innovation Ensure business process availability to the business via closely working with Tech Support teams and leaning in with SAP functional expertise when needed. Monitor process performance and identify opportunities for improvement, simplification, automation, and digitisation. Ensure the ERP applications continues to evolve to support Haleon's long-term strategy. Qualifications Ability to align process with business objectives and drive continuous improvement. Proven SAP ERP delivery experience in the areas of Supply Chain Planning. Enterprise-first mindset; makes decisions for the good of the whole organisation. High levels of influence, credibility, and presence with senior stakeholders. Strong judgement and ability to navigate complexity and ambiguity. Collaborative and able to align diverse groups behind a shared direction. Comfortable operating in dynamic, fast-paced environments with evolving requirements. Understanding how process design connects to data, systems, controls, and integration points. Able to work effectively with Business Process Owners and Senior Business Leaders to ensure alignment and feasibility. Strong communicator with clarity, influence, and empathy. Highly organised and able to manage competing priorities. Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.
02/06/2026
Full time
Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands - including Sensodyne , Panadol , Advil , Voltaren , Theraflu , Otrivin , and Centrum - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. About the role The Digital and Tech Solution Owner: PLAN TO FORECAST plays a critical role in ensuring Haleon's Technology Platforms enable our enterprise processes to be designed, governed, and operated in a consistent, scalable, and future fit way. The Solution Owner is the enterprise-wide technology enabler of an end-to-end (E2E) global business process and is responsible for its functional design, delivery, service operation and continuous improvement across all functions and markets. This role sits at the centre of Haleon's transformation - ensuring our processes evolve from legacy, fragmented ways of working into integrated, standardised, and digitally enabled ways of working unlock capacity across the organization, align to strategy, maintain compliance, and operational excellence in support of the growth agenda. The Solution Owner acts as an informed decision-maker for the enterprise, enabling Business Process Owners to break down functional silos and ensuring technology choices are made for the good of the whole organisation. Solution Owners safeguard Haleon's Technology Principles of adoption of Market Standard capabilities, elimination of custom technology solutions, enabling speed to value and speed to market which are essential to delivering scalable, digital, globally aligned operations for the future. Role Responsibilities PLAN TO FORECAST SAP S/4 HANA, SAP IBP and Legacy SAP ECC and SAP APO based functional expertise in, Demand Planning Supply Planning Sales and Operational Planning Production Planning End-to-End Solution Ownership Own the global functional solution, technical standards, delivery and operations governance, and technical documentation for the E2E ERP process. Define and maintain global solution blueprints, technical decision rights, IT controls, and IT policies. Ensure standardization and harmonization of ERP solutions across markets and functions. Solution Design & Transformation Leadership Enable business process design / continuous improvement activities across all phases of Enterprise Transformation (Design, Build, Test, Deployment, Sustain). Input into the design authority for the process. Act as the guardian of the global template during deployment waves and ensure alignment with S/4HANA design principles. Partner with Business Process Owners and SMEs, Data, and other Solution owners to ensure integrated, coherent designs. Operate Existing ERP Solutions Deliver ongoing BAU changes to the legacy SAP ECC / APO based landscape. Deliver functional expertise to address ECC operational critical issues. Accountable for Legacy SAP legacy systems lifecycle management - e.g. functional upgrades, legal / tax changes, change related IT controls etc. Governance & Decision-Making Resolve cross-functional process issues, conflicts, and dependencies. Minimise deviations to global standards and ensure adherence to governance frameworks. Define process KPIs, controls, and continuous improvement mechanisms. Cross-Functional Collaboration Partner with Business Process Owners, Process Experts, Local Process Experts, and Functional Leaders to embed and sustain process changes. Ensure effective integration across interconnected processes (e.g., L2C to S2P to R2D). Collaborate closely with Data, Compliance Cyber Security, Architecture, Testing, and Change teams. Operations, Continuous Improvement & Innovation Ensure business process availability to the business via closely working with Tech Support teams and leaning in with SAP functional expertise when needed. Monitor process performance and identify opportunities for improvement, simplification, automation, and digitisation. Ensure the ERP applications continues to evolve to support Haleon's long-term strategy. Qualifications Ability to align process with business objectives and drive continuous improvement. Proven SAP ERP delivery experience in the areas of Supply Chain Planning. Enterprise-first mindset; makes decisions for the good of the whole organisation. High levels of influence, credibility, and presence with senior stakeholders. Strong judgement and ability to navigate complexity and ambiguity. Collaborative and able to align diverse groups behind a shared direction. Comfortable operating in dynamic, fast-paced environments with evolving requirements. Understanding how process design connects to data, systems, controls, and integration points. Able to work effectively with Business Process Owners and Senior Business Leaders to ensure alignment and feasibility. Strong communicator with clarity, influence, and empathy. Highly organised and able to manage competing priorities. Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.
Haleon plc. in Greater London is seeking a Technical Programme Plan Manager to ensure the integrity and feasibility of the integrated technical programme plan. In this role, you will partner with various program leads to coordinate technology, data, and deployment activities. The ideal candidate will have extensive experience in transformation planning, particularly within S4 HANA environments, and possess the ability to influence across teams without formal authority. As we continue our journey, this position plays a crucial role in delivering our ambitious objectives.
02/06/2026
Full time
Haleon plc. in Greater London is seeking a Technical Programme Plan Manager to ensure the integrity and feasibility of the integrated technical programme plan. In this role, you will partner with various program leads to coordinate technology, data, and deployment activities. The ideal candidate will have extensive experience in transformation planning, particularly within S4 HANA environments, and possess the ability to influence across teams without formal authority. As we continue our journey, this position plays a crucial role in delivering our ambitious objectives.
Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands - including Sensodyne , Panadol , Advil , Voltaren , Theraflu , Otrivin , and Centrum - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. About the Role The Technical Programme Plan Manager is accountable for the integrity, feasibility and credibility of the integrated technical programme plan. Working in partnership with the Enterprise Transformation programme workstream leads and third-parties (SI and SAP) this role ensures the technical plan covers technology, data, integration, testing and technical deployment activities required to deliver the transformation objectives. The role acts as the single source of truth for technical planning and forecast confidence, challenging assumptions and surfacing risks early to protect delivery outcomes. Key Responsibilities Integrated Technical Programme Planning Build, maintain and govern the end-to-end integrated programme plan, covering technology, data, integration, environments, testing, cutover and stabilisation. Ensure coherent sequencing across technical workstreams, interdependent programmes and external partners (SI, SAP, other vendors as required). Maintain end-to-end traceability from SAP design decisions through build, test, cutover, and deployment sequencing within the technical programme plan. Ensure plans account for SAP environment readiness, including development, test, pre-prod, prod provisioning, connectivity and RISE dependencies. Act as the primary technical planning point of contact across workstream leads and delivery partners. Ensure plans reflect S4 specific test realities (including SIT, UAT, regression, integration testing, mock conversions, and defect remediation cycles). Dependency & Critical Path Management Identify, model and manage cross programme technical dependencies (SAP core, data, integrations, environments, third-party systems). Own and communicate early and clearly the true technical critical path, highlighting constraint drivers, bottlenecks and sequencing risks. Partner with the Deployment Lead to integrate technical cutover planning into the master programme plan, including rehearsals, dress rehearsals, data freezes and "go / no go" windows. Assess and articulate downstream planning impacts across environments, testing, deployment waves, and resource demand. Ensure technical cutover planning reflects operational and business continuity constraints, not just technical task completion. Plan Governance & Assurance Maintain full traceability between technical decisions, scope changes, assumptions and plan impacts. Own technical planning standards, assumptions, and integration of change control impacts into the master plan. Integrate and reconcile SI-provided SAP plans into the master plan, maintaining independence and transparency. Partner with the PMO Lead and Programme Governance Lead to enable decision ready conversations with leadership, focused on options, impacts and consequences. Progress Tracking & Forecasting Provide forward looking confidence assessments for S4 milestones (design freeze, test entry/exit, migration readiness, cutover) not just date forecasts. Track delivery performance against plan and produce credible forward looking forecasts (not just retrospective status). Integrated risks, issues, and mitigations into the plan in partnership with RAID owners. Continuously stress test plans for feasibility, capacity, sequencing and risk. Profile & Experience Expert in integrated, multi year transformation programme planning across technology, data, integration, testing and deployment streams. Deep capability in critical path analysis, dependency modelling, and constraint management in complex programmes. Strong understanding of S/4 HANA delivery including design to build traceability, SAP specific testing cycles, deployment wave patterns and cutover constraints. Strong understanding of programme governance, including design authorities, stage gates and executive decision forums. Able to translate strategic intent and governance decisions into executable, time phased delivery roadmaps. Able to influence without formal authority across business and technology leaders; confidence challenging plans and assumptions constructively. Able to communicate complex technical planning realities in clear, decision grade language. Able to present options, trade offs and consequences clearly to senior leadership. Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people.
01/06/2026
Full time
Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands - including Sensodyne , Panadol , Advil , Voltaren , Theraflu , Otrivin , and Centrum - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. About the Role The Technical Programme Plan Manager is accountable for the integrity, feasibility and credibility of the integrated technical programme plan. Working in partnership with the Enterprise Transformation programme workstream leads and third-parties (SI and SAP) this role ensures the technical plan covers technology, data, integration, testing and technical deployment activities required to deliver the transformation objectives. The role acts as the single source of truth for technical planning and forecast confidence, challenging assumptions and surfacing risks early to protect delivery outcomes. Key Responsibilities Integrated Technical Programme Planning Build, maintain and govern the end-to-end integrated programme plan, covering technology, data, integration, environments, testing, cutover and stabilisation. Ensure coherent sequencing across technical workstreams, interdependent programmes and external partners (SI, SAP, other vendors as required). Maintain end-to-end traceability from SAP design decisions through build, test, cutover, and deployment sequencing within the technical programme plan. Ensure plans account for SAP environment readiness, including development, test, pre-prod, prod provisioning, connectivity and RISE dependencies. Act as the primary technical planning point of contact across workstream leads and delivery partners. Ensure plans reflect S4 specific test realities (including SIT, UAT, regression, integration testing, mock conversions, and defect remediation cycles). Dependency & Critical Path Management Identify, model and manage cross programme technical dependencies (SAP core, data, integrations, environments, third-party systems). Own and communicate early and clearly the true technical critical path, highlighting constraint drivers, bottlenecks and sequencing risks. Partner with the Deployment Lead to integrate technical cutover planning into the master programme plan, including rehearsals, dress rehearsals, data freezes and "go / no go" windows. Assess and articulate downstream planning impacts across environments, testing, deployment waves, and resource demand. Ensure technical cutover planning reflects operational and business continuity constraints, not just technical task completion. Plan Governance & Assurance Maintain full traceability between technical decisions, scope changes, assumptions and plan impacts. Own technical planning standards, assumptions, and integration of change control impacts into the master plan. Integrate and reconcile SI-provided SAP plans into the master plan, maintaining independence and transparency. Partner with the PMO Lead and Programme Governance Lead to enable decision ready conversations with leadership, focused on options, impacts and consequences. Progress Tracking & Forecasting Provide forward looking confidence assessments for S4 milestones (design freeze, test entry/exit, migration readiness, cutover) not just date forecasts. Track delivery performance against plan and produce credible forward looking forecasts (not just retrospective status). Integrated risks, issues, and mitigations into the plan in partnership with RAID owners. Continuously stress test plans for feasibility, capacity, sequencing and risk. Profile & Experience Expert in integrated, multi year transformation programme planning across technology, data, integration, testing and deployment streams. Deep capability in critical path analysis, dependency modelling, and constraint management in complex programmes. Strong understanding of S/4 HANA delivery including design to build traceability, SAP specific testing cycles, deployment wave patterns and cutover constraints. Strong understanding of programme governance, including design authorities, stage gates and executive decision forums. Able to translate strategic intent and governance decisions into executable, time phased delivery roadmaps. Able to influence without formal authority across business and technology leaders; confidence challenging plans and assumptions constructively. Able to communicate complex technical planning realities in clear, decision grade language. Able to present options, trade offs and consequences clearly to senior leadership. Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people.