McDonald's Corporation

Department Overview This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers. The Site Reliability Engineer (SRE) - Edge Platform is a key member of the Edge Operations and SRE team within Global Technology Infrastructure & Operations. This role is responsible for ensuring the reliability, scalability, and operational excellence of the Edge computing platform that supports McDonald's global restaurant technology ecosystem. You will work closely with Architecture, Platform Engineering, Security teams to implement observability, automation, and incident response strategies that ensure the Edge platform is resilient and maintainable. This is a unique opportunity to influence the operational maturity of a global platform and drive continuous improvement across infrastructure and services. Duties Operate and maintain Edge platform infrastructure to ensure 24x7x365 availability, reliability, and performance. Design and implement observability frameworks using tools such as Prometheus, Grafana, Jaeger, and Datadog. Collaborate with Platform Engineering and Edge Solution Delivery teams to ensure platform features are operable, maintainable, and supportable in production environments. Develop and maintain runbooks, playbooks, and automation scripts to streamline operations and reduce manual effort. Lead incident response, root cause analysis, and post-incident reviews to drive continuous improvement. Participate in capacity planning, performance tuning, and disaster recovery exercises. Implement and manage CI/CD pipelines and Infrastructure-as-Code (IaC) for operational tooling and automation. Architect and maintain self-healing and auto-scaling capabilities across Edge clusters. Partner with security teams to ensure compliance with enterprise standards and implement secure operational practices. Contribute to platform architecture discussions with a focus on operational readiness and supportability. Stay current with industry trends in SRE, edge computing, and distributed systems. Skills and experience required: Experience in Site Reliability Engineering, DevOps, or Platform Operations. Experience supporting Edge computing or hybrid cloud environments. Strong expertise in observability tools (Prometheus, Grafana, Jaeger, Datadog, ELK). Experience with container orchestration platforms (Kubernetes, GKE) and virtualization technologies. Proficiency in scripting and automation (Python, Bash, PowerShell). Hands-on experience with CI/CD tools (GitHub Actions, Jenkins, ArgoCD) and IaC (Terraform). Solid understanding of cloud platforms (GCP, AWS) and distributed systems. Strong problem-solving skills and ability to work in a fast-paced, collaborative environment. Excellent communication and documentation skills. GCP or AWS certification preferred. Experience with Agile methodologies is a plus. Qualifications Bachelor's degree in Computer Science, Engineering, or related field; or equivalent experience.

Department Overview As a Global Mobility Manager, you will align with Talent to develop global opportunities for future leaders and help drive greater business value and partnership to our international assignee population. This will encompass service line and global market support as well as internal functions such as Global People, Employment Tax and Finance. You will assist in completing the day-to-day global mobility needs as we move our team members across the globe. Duties Participate in the development of McDonald's global mobility program in alignment with McDonald's HR strategies and HR organization structure; identify and address opportunities to drive clarity and transparency in the Global Mobility program and look for ways to simplify processes for our customers. Act as a Global Mobility case manager for international assignees, preparing cost estimates, engaging with service providers, implementing required agreements and addressing challenges in relocating from one country to another. Coordinate vendor relationships and drive improvement in the assignee experience. Facilitate relationships with and act as a trusted advisor for customers in Global People, Legal, Tax, Finance and other areas of the business. Support, train and develop Global Mobility Supervisors and teams that work on Global Mobility payroll, tax and equity. Qualifications 7+ years demonstrable Global Mobility expertise with knowledge of expatriate tax, compensation and relocation issues. Degree in Finance, Business, Accounting, or related field would be an advantage but not essential. Work experience with a Big 4 Accounting firm supporting Global Mobility programs would be a distinct advantage. Understanding of mobility programs, processes and policies that facilitate quality control and program enhancements. Knowledge of the Equus Assignment Pro system would be a distinct advantage. Ability to handle sensitive and confidential information in a professional manner. Excellent written and verbal communications skills, ability to interface with all levels of the organization. Demonstrated experience with process documentation and continuous improvement. Ability to operate successfully in a team environment, collaborating with internal and external partners, and managing through conflict with a positive, flexible attitude. Possess a high energy level, sense of urgency, decisiveness, and ability to handle complex situations and ambiguous situations exercising judgement and critical thinking skills. Strong problem solving and analytical abilities. Customer service skills and strong innovative mindset, especially towards automating and streamlining the existing processes. Empathy and discretion to address personal situations involved in the relocation of employees and their families.

McDonald's Corporation seeks a Global Mobility Manager in Greater London to manage and enhance their global mobility program. The role involves participation in program development, acting as a case manager for international assignees, and coordinating vendor relationships. Ideal candidates should have 7+ years in Global Mobility, strong problem-solving skills, and excellent communication abilities. A background in finance or business is advantageous. The position requires a deep understanding of expatriate tax and relocation issues.

Job Description As a Supervisor, Service Management - Observability within the GTIO Service Management Office, you will play a critical role in supporting many individuals within global & market accessing and using the observability platforms which support the availability, reliability, and scalability of our customer and store systems. Success in this role will require excellent critical and customer obsessed thinking, the ability to influence and deliver through others, a curious mindset, and an appetite for innovation, together with the ability to engage, mobilise and excite our people and partners around business change. To achieve this, you will work across all departments and be required to act as the 'go to' for Business Change, working closely with the leadership team and subject matter experts to understand and empathise with what people need for success. Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best in class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers. Duties Dashboards & Reporting (Grafana/New Relic) Build and maintain product and service dashboards (incl. user journey and SPOG views). Own KPI / monthly reports and recorded/saved queries; improve panel performance and hygiene. Partner with stakeholders to define meaningful metrics and present results clearly. Data Source & Log Integration (Loki/EC2/Cloud) Configure and maintain data sources (Loki, EC2/Cloud, Prometheus/others). Implement and maintain visualizations from all types of data streams. Troubleshoot ingestion, labeling, and parsing to keep signals clean and actionable. APM/Infra Admin (New Relic) Support account & user management, agent installations, alert setup/disable, and workflow automations. Monitor usage and cost reports; recommend optimizations. Pipelines & Data Hygiene (Cribl) Assist with pipeline scripting for routing, enrichment, filtering, and data movement. Help maintain data streams and document patterns for reuse. Incident & Request Flow (ServiceNow) Triage and update tickets related to observability tools and requests. Contribute to runbooks and ensure incident/alert mappings stay current. Enablement & Best Practices Ramp up new teams on the platform; publish concise best practice guides. Standardise folders, tags, and ownership; improve signal to noise. Skills and Experience Required Experience with Observability/SRE/Platform/DevOps (internships welcome). Essential technical skills on Python, SQL, Javascript. Hands on with at least two of: Grafana, New Relic, Cribl, Loki/LogQL, ServiceNow. Comfortable writing queries (Grafana transformations, LogQL, NRQL basics) and reading JSON/YAML. Familiarity with Cloud Computing concepts, basic Linux understanding, Python and Java Scripting (must) Intermediate level. Data Engineering, data modeling, and transformation are a plus. Clear written communication; able to produce short, practical docs/runbooks. Nice to Have Basics of Kubernetes/Istio signals (logs/metrics/traces). Prometheus/PromQL, CloudWatch, or other Grafana data sources. Experience with workflow automations (Datadog/New Relic/Grafana Alerting) and cost governance. Exposure to data pipelines (Cribl) and log enrichment patterns. Background & Behavioural Requirements A proven track record of managing change effectively across cross functional teams, global and segment structures and matrix organisations. The ability to influence and engage effectively. Strong communications and storytelling experience. Work with energy, empathy and passion and can inspire the same in others. Able to quickly forge genuine and collaborative relationships with stakeholders. Highly collaborative work style with the ability to engage and mobilise teams around common goals. The ability to spot problems and solve them creatively. Curious mind set, never settling for the status quo and advocating for continuous improvement. You seek and act upon feedback and proactively work on your personal and professional development. Qualifications Experience working in an Agile team - industry recognised qualifications is a plus (i.e. Scrum.org). Proficient with Microsoft Office software, Jira, Confluence tools. We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel good moments for everyone. We do not tolerate inequality, injustice or discrimination of any kind.

McDonald's Corporation is looking for a Supervisor in Service Management to support the GTIO Service Management Office. This role is crucial for enabling stakeholders to access observability platforms that ensure the reliability of customer systems. The ideal candidate will possess strong technical skills in Python, SQL, and Javascript and will thrive in a collaborative environment focused on continuous innovation and improvement.