Global Technology Solutions Ltd

ITSM New Business Sales Consultant Location: Hybrid Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission (OTE £120,000 £150,000) The Opportunity Were looking for a high-performing ITSM New Business Sales Consultant to drive growth in a fast-scaling, international organisation. This is a true hunter rolefocused on winning new business, opening doors, and building a strong pipeline within the ITSM and MSP ecosystem. Youll take a consultative approach to selling, helping organisations modernise and optimise their IT service operations through automation, integration, and smart service design. If you thrive in a target-driven environment and enjoy owning the full sales cycle, this role offers significant earning potential and real impact. What Youll Be Doing New Business Development Proactively generate and win new business across MSPs and enterprise organisations Identify, engage, and influence key decision-makers in IT, Operations, and Service Management Build and execute strategic prospecting plans using tools like HubSpot, Salesforce, and LinkedIn Sales Navigator Develop a strong pipeline through outbound activity, networking, and targeted campaigns Consultative Solution Selling Lead discovery sessions to uncover client challenges and opportunities Position ITSM, integration, and automation solutions aligned to business outcomes Deliver compelling demos, proposals, and workshops Manage the full sales cycle from prospecting through to close and handover Deal & Pipeline Management Navigate complex, multi-stakeholder sales environments Maintain accurate forecasting and pipeline visibility Consistently meet and exceed revenue targets Market Insight & Collaboration Stay up to date with ITSM platforms (e.g. ServiceNow, Jira Service Management, BMC, Freshservice) Feed market intelligence back into marketing, product, and leadership teams Collaborate cross-functionally to support growth and customer success What Were Looking For Essential: Proven track record in new business (hunter) sales within ITSM, IT services, or MSP environments Experience selling ITSM, automation, or integration solutions Strong understanding of managed services and recurring revenue models Ability to manage complex B2B sales cycles Excellent communication and consultative selling skills Highly self-motivated with a results-driven mindset Desirable: Knowledge of ITSM frameworks (e.g. ITIL, SIAM) Experience with integration or workflow automation platforms Background selling into MSPs, enterprise IT teams, or via channel/resellers Why Join Us? Join a growing international business with strong market momentum High-earning potential with uncapped commission structure Work in a collaborative, forward-thinking environment Opportunity to influence growth strategy and market expansion Additional Benefits: 1-week onboarding and cultural immersion at HQ in Finland Global presence across the UK, Europe, and the US Strong focus on autonomy, progression, and professional development Ready to Make an Impact? If youre a driven new business sales professional with ITSM expertise and a passion for winning, wed love to hear from you. JBRP1_UKTJ

L1/L2 Support Engineer (Deskside Support) Location: East London, (Onsite) Pay of rate : £145 inside IR per day Contract Type: Contract (Rolling Contract) Initial 6-month contract with a strong possibility of extension as part of a permanent ongoing service. Working Hours Monday to Friday No weekends or bank holidays Operational hours: 08:00 - 18:00 Shift rota: 08:00 - 16:00 09:00 - 17:00 10:00 - 18:00 Role Overview We are seeking a customer-focused Tech Bar Support Engineer to provide onsite desktop support services within a busy enterprise environment. The successful candidate will work from a dedicated Tech Bar, supporting end users who book appointments for technical assistance and troubleshooting. This role focuses on providing Level 2 desktop support for hardware, software, network, and user account-related issues while delivering an excellent customer experience. Key Responsibilities Provide face-to-face technical support through the Tech Bar appointment service. Troubleshoot and resolve 1st, 1.5, and 2nd line desktop support incidents. Diagnose and resolve hardware issues affecting Windows laptops, MacBooks, desktops, peripherals, and mobile devices. Support Apple iPhones and related mobile device issues. Troubleshoot Windows 11 and macOS operating system issues. Support and resolve incidents relating to Microsoft 365 applications and services. Troubleshoot GlobalProtect VPN connectivity issues. Investigate and resolve Wi-Fi, network connectivity, and user account-related problems. Install, configure, and support desktop software and peripheral devices. Take ownership of incidents from initial diagnosis through to resolution. Accurately log, update, and manage tickets within ServiceNow. Escalate complex issues to relevant support teams when required. Maintain high levels of customer service and communication throughout the support process. Technical Skills & Experience Essential Experience in a Deskside Support, Tech Bar, Desktop Support, or IT Support Engineer role. Strong troubleshooting experience across: Windows 11 macOS Microsoft 365 (O365) GlobalProtect VPN Experience supporting: Windows laptops and desktops Apple MacBooks iPhones and mobile devices Printers and peripherals Understanding of networking fundamentals including Wi-Fi and connectivity troubleshooting. Experience using ServiceNow or similar ITSM ticketing systems. Strong customer service and communication skills. Ability to work independently and manage multiple support requests. Desirable Experience working within enterprise or corporate environments. Knowledge of Active Directory, Entra ID (Azure AD), and user account administration. ITIL Foundation certification or awareness. Personal Attributes Excellent customer-facing skills. Professional and approachable manner. Strong problem-solving and analytical abilities. Well organised with good attention to detail. Ability to remain calm under pressure and prioritise workload effectively. Team player with a proactive approach to support. Services in Scope Deskside Support PC and Laptop Support Hardware Diagnostics Software Support Peripheral Device Support Mobile Device Support User Account Support Network and Connectivity Troubleshooting Incident Management via ServiceNow

BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £32,000 basic OTE: +£6,000 Year 1 - Uncapped Start Date: ASAP An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change. If you have experience in Service Management or IT Services and a passion for new business development, this could be the perfect next step in your sales career. The Role As a Business Development Representative (BDR), youll play a key role within a successful sales team, generating new sales opportunities and building a strong pipeline of qualified leads. Youll be responsible for prospecting, following up on opportunities, and passing high-quality leads to the wider sales team for conversion. This role would suit someone who is motivated, resilient, and thrives on building relationships and exceeding targets. Key Responsibilities Generate new leads through proactive cold calling Follow up on marketing campaigns, engaging and developing prospects Qualify leads and pass opportunities to sales colleagues for conversion Accurately document and track activity within the CRM system (Salesforce) Engage confidently with senior decision-makers, including Directors, VPs and C-suite executives Identify opportunities for new campaigns to increase lead generation Develop a strong understanding of products and services, communicating value clearly to prospects Build and nurture long-term relationships with potential customers Skills & Experience Proven experience as a Business Development Representative or similar role Comfortable prospecting and cold calling into a global market Strong communication, negotiation and business acumen Self-motivated with a track record of meeting or exceeding sales targets High energy, organised, and resilient mindset Background in Service Management or IT Services is desirable Fluent English (spoken and written) Benefits 24 days holiday per year (plus bank holidays) £6,000 OTE per year on top of basic salary Clear career development opportunities within a growing global business Supportive team environment where performance is recognised and rewarded This is a rewarding role where your contribution will make a real impact, offering strong earning potential and long-term career progression. JBRP1_UKTJ

ITSM Sales Executive - ServiceNow / Halo / Freshworks / Avanti Location: ReadingSalary: £40,000 - £50,000 + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market presence. This hybrid role combines new business development with account management. You will be responsible for generating new opportunities, building a strong pipeline, and growing existing client relationships by understanding their challenges and positioning solutions as a critical extension of their IT operations. Key Responsibilities New Business Development: Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement Identify and engage key decision-makers across IT, Operations, and Service Management Build, manage, and maintain a qualified sales pipeline Own the full sales cycle from initial engagement through to close and handover Account Management: Develop and expand existing customer relationships, identifying upsell and cross-sell opportunities Act as a trusted advisor, supporting clients on their ITSM improvement journey Conduct regular account reviews to ensure long-term success and satisfaction Collaborate with internal delivery teams to ensure successful project execution and uncover further growth opportunities Additional Responsibilities: Forecast against sales targets and provide regular progress updates Maintain accurate and up-to-date CRM records Leverage market and competitor insights to strengthen value proposition Build strong relationships with senior stakeholders, including C-level executives Skills & Experience Required Proven success in ITSM solution sales Minimum of 3 years' B2B sales experience Strong track record in both new business acquisition and account development Excellent negotiation, communication, and commercial skills Confidence engaging with senior stakeholders and decision-makers Self-motivated, results-driven, and highly accountable Knowledge of ITSM frameworks such as ITIL or SIAM Degree educated (business/management preferred) or equivalent experience This is a fantastic opportunity for a driven sales professional looking to maximise earnings through an uncapped commission structure while making a real impact in a growing organisation. Apply now to take the next step in your career.

ITSM New Business Sales Consultant Location: Hybrid - Watford (2 days per week in office) Type: Full-time Salary: £60,000 - £80,000 + commission (OTE £120,000 - £150,000) The Opportunity We're looking for a high-performing ITSM New Business Sales Consultant to drive growth in a fast-scaling, international organisation. This is a true hunter role -focused on winning new business, opening doors, and building a strong pipeline within the ITSM and MSP ecosystem. You'll take a consultative approach to selling, helping organisations modernise and optimise their IT service operations through automation, integration, and smart service design. If you thrive in a target-driven environment and enjoy owning the full sales cycle, this role offers significant earning potential and real impact. What You'll Be Doing New Business Development Proactively generate and win new business across MSPs and enterprise organisations Identify, engage, and influence key decision-makers in IT, Operations, and Service Management Build and execute strategic prospecting plans using tools like HubSpot, Salesforce, and LinkedIn Sales Navigator Develop a strong pipeline through outbound activity, networking, and targeted campaigns Consultative Solution Selling Lead discovery sessions to uncover client challenges and opportunities Position ITSM, integration, and automation solutions aligned to business outcomes Deliver compelling demos, proposals, and workshops Manage the full sales cycle from prospecting through to close and handover Deal & Pipeline Management Navigate complex, multi-stakeholder sales environments Maintain accurate forecasting and pipeline visibility Consistently meet and exceed revenue targets Market Insight & Collaboration Stay up to date with ITSM platforms (e.g. ServiceNow, Jira Service Management, BMC, Freshservice) Feed market intelligence back into marketing, product, and leadership teams Collaborate cross-functionally to support growth and customer success What We're Looking For Essential: Proven track record in new business ("hunter") sales within ITSM, IT services, or MSP environments Experience selling ITSM, automation, or integration solutions Strong understanding of managed services and recurring revenue models Ability to manage complex B2B sales cycles Excellent communication and consultative selling skills Highly self-motivated with a results-driven mindset Desirable: Knowledge of ITSM frameworks (e.g. ITIL, SIAM) Experience with integration or workflow automation platforms Background selling into MSPs, enterprise IT teams, or via channel/resellers Why Join Us? Join a growing international business with strong market momentum High-earning potential with uncapped commission structure Work in a collaborative, forward-thinking environment Opportunity to influence growth strategy and market expansion Additional Benefits: 1-week onboarding and cultural immersion at HQ in Finland Global presence across the UK, Europe, and the US Strong focus on autonomy, progression, and professional development Ready to Make an Impact? If you're a driven new business sales professional with ITSM expertise and a passion for winning, we'd love to hear from you.

L1/L2 Support Engineer (Deskside Support) Location: East London, (Onsite) Pay of rate: £145 inside IR per day Contract Type: Contract (Rolling Contract) Initial 6-month contract with a strong possibility of extension as part of a permanent ongoing service. Working Hours Monday to Friday No weekends or bank holidays Operational hours: 08:00 - 18:00 Shift rota: 08:00 - 16:00 09:00 - 17:00 10:00 - 18:00 Role Overview We are seeking a customer-focused Tech Bar Support Engineer to provide onsite desktop support services within a busy enterprise environment. The successful candidate will work from a dedicated Tech Bar, supporting end users who book appointments for technical assistance and troubleshooting. This role focuses on providing Level 2 desktop support for hardware, software, network, and user account-related issues while delivering an excellent customer experience. Key Responsibilities Provide face-to-face technical support through the Tech Bar appointment service. Troubleshoot and resolve 1st, 1.5, and 2nd line desktop support incidents. Diagnose and resolve hardware issues affecting Windows laptops, MacBooks, desktops, peripherals, and mobile devices. Support Apple iPhones and related mobile device issues. Troubleshoot Windows 11 and macOS operating system issues. Support and resolve incidents relating to Microsoft 365 applications and services. Troubleshoot GlobalProtect VPN connectivity issues. Investigate and resolve Wi-Fi, network connectivity, and user account-related problems. Install, configure, and support desktop software and peripheral devices. Take ownership of incidents from initial diagnosis through to resolution. Accurately log, update, and manage tickets within ServiceNow. Escalate complex issues to relevant support teams when required. Maintain high levels of customer service and communication throughout the support process. Technical Skills & Experience Essential Experience in a Deskside Support, Tech Bar, Desktop Support, or IT Support Engineer role. Strong troubleshooting experience across: Windows 11 macOS Microsoft 365 (O365) GlobalProtect VPN Experience supporting: Windows laptops and desktops Apple MacBooks iPhones and mobile devices Printers and peripherals Understanding of networking fundamentals including Wi-Fi and connectivity troubleshooting. Experience using ServiceNow or similar ITSM ticketing systems. Strong customer service and communication skills. Ability to work independently and manage multiple support requests. Desirable Experience working within enterprise or corporate environments. Knowledge of Active Directory, Entra ID (Azure AD), and user account administration. ITIL Foundation certification or awareness. Personal Attributes Excellent customer-facing skills. Professional and approachable manner. Strong problem-solving and analytical abilities. Well organised with good attention to detail. Ability to remain calm under pressure and prioritise workload effectively. Team player with a proactive approach to support. Services in Scope Deskside Support PC and Laptop Support Hardware Diagnostics Software Support Peripheral Device Support Mobile Device Support User Account Support Network and Connectivity Troubleshooting Incident Management via ServiceNow

ITSM New Business Sales Consultant Location: Hybrid - Watford (2 days per week in office) Type: Full-time Salary: £60,000 - £80,000 + commission (OTE £120,000 - £150,000) The Opportunity We're looking for a high-performing ITSM New Business Sales Consultant to drive growth in a fast-scaling, international organisation. This is a true hunter role -focused on winning new business, opening doors, and building a strong pipeline within the ITSM and MSP ecosystem. You'll take a consultative approach to selling, helping organisations modernise and optimise their IT service operations through automation, integration, and smart service design. If you thrive in a target-driven environment and enjoy owning the full sales cycle, this role offers significant earning potential and real impact. What You'll Be Doing New Business Development Proactively generate and win new business across MSPs and enterprise organisations Identify, engage, and influence key decision-makers in IT, Operations, and Service Management Build and execute strategic prospecting plans using tools like HubSpot, Salesforce, and LinkedIn Sales Navigator Develop a strong pipeline through outbound activity, networking, and targeted campaigns Consultative Solution Selling Lead discovery sessions to uncover client challenges and opportunities Position ITSM, integration, and automation solutions aligned to business outcomes Deliver compelling demos, proposals, and workshops Manage the full sales cycle from prospecting through to close and handover Deal & Pipeline Management Navigate complex, multi-stakeholder sales environments Maintain accurate forecasting and pipeline visibility Consistently meet and exceed revenue targets Market Insight & Collaboration Stay up to date with ITSM platforms (eg ServiceNow, Jira Service Management, BMC, Freshservice) Feed market intelligence back into marketing, product, and leadership teams Collaborate cross-functionally to support growth and customer success What We're Looking For Essential: Proven track record in new business ("hunter") sales within ITSM, IT services, or MSP environments Experience selling ITSM, automation, or integration solutions Strong understanding of managed services and recurring revenue models Ability to manage complex B2B sales cycles Excellent communication and consultative selling skills Highly self-motivated with a results-driven mindset Desirable: Knowledge of ITSM frameworks (eg ITIL, SIAM) Experience with integration or workflow automation platforms Background selling into MSPs, enterprise IT teams, or via channel/resellers Why Join Us? Join a growing international business with strong market momentum High-earning potential with uncapped commission structure Work in a collaborative, forward-thinking environment Opportunity to influence growth strategy and market expansion Additional Benefits: 1-week onboarding and cultural immersion at HQ in Finland Global presence across the UK, Europe, and the US Strong focus on autonomy, progression, and professional development Ready to Make an Impact? If you're a driven new business sales professional with ITSM expertise and a passion for winning, we'd love to hear from you.

BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 - £32,000 basic OTE: +£6,000 Year 1 - Uncapped Start Date: ASAP An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change. If you have experience in Service Management or IT Services and a passion for new business development, this could be the perfect next step in your sales career. The Role As a Business Development Representative (BDR), you'll play a key role within a successful sales team, generating new sales opportunities and building a strong pipeline of qualified leads. You'll be responsible for prospecting, following up on opportunities, and passing high-quality leads to the wider sales team for conversion. This role would suit someone who is motivated, resilient, and thrives on building relationships and exceeding targets. Key Responsibilities Generate new leads through proactive cold calling Follow up on marketing campaigns, engaging and developing prospects Qualify leads and pass opportunities to sales colleagues for conversion Accurately document and track activity within the CRM system (Salesforce) Engage confidently with senior decision-makers, including Directors, VPs and C-suite executives Identify opportunities for new campaigns to increase lead generation Develop a strong understanding of products and services, communicating value clearly to prospects Build and nurture long-term relationships with potential customers Skills & Experience Proven experience as a Business Development Representative or similar role Comfortable prospecting and cold calling into a global market Strong communication, negotiation and business acumen Self-motivated with a track record of meeting or exceeding sales targets High energy, organised, and resilient mindset Background in Service Management or IT Services is desirable Fluent English (spoken and written) Benefits 24 days holiday per year (plus bank holidays) £6,000 OTE per year on top of basic salary Clear career development opportunities within a growing global business Supportive team environment where performance is recognised and rewarded This is a rewarding role where your contribution will make a real impact, offering strong earning potential and long-term career progression.

BDM - IT Services Location: Reading, Berkshire (Office-based)Type: PermanentSalary: £26,000 - £32,000 basicOTE: +£6,000 Year 1 - Uncapped Start Date: ASAP An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change. If you have experience in Service Management or IT Services and a passion for new business development, this could be the perfect next step in your sales career. The Role As a Business Development Representative (BDR), you'll play a key role within a successful sales team, generating new sales opportunities and building a strong pipeline of qualified leads. You'll be responsible for prospecting, following up on opportunities, and passing high-quality leads to the wider sales team for conversion. This role would suit someone who is motivated, resilient, and thrives on building relationships and exceeding targets. Key Responsibilities Generate new leads through proactive cold calling Follow up on marketing campaigns, engaging and developing prospects Qualify leads and pass opportunities to sales colleagues for conversion Accurately document and track activity within the CRM system (Salesforce) Engage confidently with senior decision-makers, including Directors, VPs and C-suite executives Identify opportunities for new campaigns to increase lead generation Develop a strong understanding of products and services, communicating value clearly to prospects Build and nurture long-term relationships with potential customers Skills & Experience Proven experience as a Business Development Representative or similar role Comfortable prospecting and cold calling into a global market Strong communication, negotiation and business acumen Self-motivated with a track record of meeting or exceeding sales targets High energy, organised, and resilient mindset Background in Service Management or IT Services is desirable Fluent English (spoken and written) Benefits 24 days holiday per year (plus bank holidays) £6,000 OTE per year on top of basic salary Clear career development opportunities within a growing global business Supportive team environment where performance is recognised and rewarded This is a rewarding role where your contribution will make a real impact, offering strong earning potential and long-term career progression.

Polish Technical Service Desk Analyst - IT Service Desk MSP Peterborough Full time - 37.5 hours per weekHourly rate £16:00 PAYE We have a great opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift-based role working 37.5 hours per week, on a 7.5 hrs day, working a rota basis between the hours of 07:00 - 19.00, including weekends. (one weekend every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider. The ideal candidate will have worked in an IT Services roles previously and will have excellent communication and interpersonal skills. You will be required to be fluent in Polish and English. Required skills: - Previously experience working on an IT Service Desk. - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you are a charismatic Polish and English-speaking person, looking for a fantastic career opportunity then please apply now!

Azure Cloud Engineer location: Cambridge Salary: £50,000-£65,000p/a company benefits Hybrid working Full Job Description the company is a leading Managed Services business providing market leading IT Service solutions to there customers. We strive to research, develop, and deliver the products, services and solutions needed by our customers to support their primary goals of supporting their customers, providing optimum customer experiences, and ultimately delivering successful outcomes. The company are on a strategy to grow the business and in turn our skills and service offerings. The Role We are looking for passionate and motivated Cloud Engineer who has proven commercial experience managing both web and function applications within the Azure environment. The Cloud Engineer role is responsible for configuring, monitoring, and maintaining the cloud infrastructure used to support the delivery of the customer Services products, applications, and services. The role of the Cloud Engineer is to work with our internal support teams, third party suppliers and other company teams to achieve high levels of security, availability, reliability and supporting systems, leading their continuous improvement. You will also help to mentor and coach the service desk team to achieve Azure competencies and accreditations. Some key aspects of the role will include: *Providing support on Microsoft Azure platforms *Configuration and monitoring of Azure Services ie Azure Service Bus, Active Directory, App services, Azure SQL, Azure Storage *Preparing and maintaining documentation in support of the cloud infrastructure *Preparing for and managing the change processes in line with policy and process *Monitoring and ensuring environments meet contractual requirements as well as providing monthly reporting to support availability and performance To be successful in this role it will be essential that you can demonstrate expert working knowledge of the following: *Significant demonstrable experience supporting on Microsoft Azure Platforms *Expert knowledge of Configuring web and function apps *Experience with Azure Front door and WAF Policies *Must have AZ 104 current certification *Demonstrate experience of configuration and monitoring of API Manager *Expert knowledge of Application insights configuration and monitoring *Detailed knowledge of Azure Service Bus *Working experience with Azure SQL Company Benefits Hybrid working, at home and in the office A competitive salary £50K to £65K 25 days annual holiday with birthday off in addition. Employee Assistance Programme Death in Service to the value of 2 times salary, subject to terms and conditions EMI Share Scheme, subject to terms and conditions Entrance to the Company health cash plan with SimplyHealth. Training and paid courses Company Pension If you are interested in one of our IT contract jobs UK but have questions about this role, contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

We have a great opportunity for fluent Dutch and English speaker to join a large IT organisation based in Hampton, Peterborough. this role is a remote position with a long term contract The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 08:00 - 20.00, including weekends. hours 8-5.30(Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent Dutch and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic Dutch and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Biggin Hill, on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop Support Engineer looking for your next exciting opportunity please apply today! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Derby on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop Support Engineer looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have a great opportunity for a fluent French and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrictions or have a British Passport. The successful candidate will join a large team, working on a Help Desk offering IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent French and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic French and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

We have a great opportunity for fluent German and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrctions or British Passport. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent German and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic German and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have a great opportunity for fluent Hungarian and English speaker to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 08:00 - 20.00, including weekends. hours 8-5.30(Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Service,s or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent in Hungarian and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic Hungarian and English speaking person, looking for a fantastic career opportunity then please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have a great opportunity for fluent Polish and English speaker to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 08:00 - 20.00, including weekends. hours 8-5.30 (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent Polish and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic Polish and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have a new exciting opportunity. Now looking to appoint a Service Desk Analyst to supplement the team with hard working, enthusiastic and customer focused individual to provide an outstanding level of service and quality. Hours: 8-6 and cover will be needed from Monday to Sunday working 5 days of the week and having 2 days off. Key Responsibilities of a Service Desk Analyst *Present a professional image of the company to deliver positive customer experience throughout the customer journey *Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate company principles *Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes *Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate. *Manage vulnerable customer incident in order to ensure the most appropriate support is provided *Identify and accurately record any complaints received from customers and achieve first time resolution *Responsible for identifying and reporting any incidents of breaches of operational processes and policies *Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved *Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome *Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner Skills needed to be a Service Desk Analyst *A confident telephone manner *Effective written and verbal skills *The ability to work towards targets *The ability to work as an individual and as part of a team *Great multi-tasking skills *Key attention to detail Professional Qualifications - Not necessary but great if you do. *ITIL Foundation v4 If you are suitable for this role. Apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

We have a great opportunity for a fluent French and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrictions or have a British Passport. The successful candidate will join a large team, working on a Help Desk offering IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent French and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic French and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..