Global Technology Solutions Ltd

Field Service Technician (Hardware Break/Fix) - Liverpool Location: Liverpool Skill Level: Level 2 TechnicianStart Date: asapTravel Requirement: Up to 50%+ daily travel Pay : £150.00 Role Overview We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience. The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment. Key Responsibilities Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware. Conduct installation, maintenance, and replacement of hardware components. Respond to customer service requests and technical issues promptly. Maintain daily communication through phone, email, voicemail, and internal communication tools. Ensure all administrative tasks and service updates are completed accurately. Follow best practice standards and operational procedures. Maintain and manage tools, spare parts, and test equipment. Utilize escalation and support processes to resolve complex service issues. Travel extensively to customer locations across assigned regions. Lift and transport equipment or parts up to 25 kg. Requirements Minimum 3 years of experience diagnosing and repairing desktop and laptop hardware. Strong experience with HP and Lenovo hardware break/fix. Proven ability to troubleshoot hardware issues and resolve customer concerns. Comfortable working independently in a field-based role. Ability to travel extensively with extended periods of driving. Valid driver's license and good driving record required. Ability to lift and carry equipment up to 25 kg. Important Note This role is strictly hardware break/fix field support. Candidates with only deskside support experience (e.g., battery or keyboard replacements only) will not be considered.

Field Service Technician (Hardware Break/Fix) - London SE Location: London SESkill Level: Level 2 TechnicianStart Date: asapTravel Requirement: Up to 50%+ daily travel Pay : £ Role Overview We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience. The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment. Key Responsibilities Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware. Conduct installation, maintenance, and replacement of hardware components. Respond to customer service requests and technical issues promptly. Maintain daily communication through phone, email, voicemail, and internal communication tools. Ensure all administrative tasks and service updates are completed accurately. Follow best practice standards and operational procedures. Maintain and manage tools, spare parts, and test equipment. Utilize escalation and support processes to resolve complex service issues. Travel extensively to customer locations across assigned regions. Lift and transport equipment or parts up to 25 kg. Requirements Minimum 3 years of experience diagnosing and repairing desktop and laptop hardware. Strong experience with HP and Lenovo hardware break/fix. Proven ability to troubleshoot hardware issues and resolve customer concerns. Comfortable working independently in a field-based role. Ability to travel extensively with extended periods of driving. Valid driver's license and good driving record required. Ability to lift and carry equipment up to 25 kg. Important Note This role is strictly hardware break/fix field support. Candidates with only deskside support experience (e.g., battery or keyboard replacements only) will not be considered.

Azure-Certified Desktop Support Engineer - Investment Banking (VIP Support) Immediate Start We are seeking an experienced Desktop Support Engineer with a strong VIP support background in Investment Banking and a valid Azure certification to join our client's team in Central London . This is a fully onsite, hands-on desktop role for an initial 6 month contract , with a strong possibility of extension. Key Details Location: Onsite, Central London Working Pattern: Rotational shifts 07:30 - 16:30 10:30 - 19:30 (Monday to Friday) Rate: £275 per day (Inside IR35 - Umbrella only) Languages: French fluency advantageous Role Overview This role is heavily desktop and floor-walking focused , supporting front-office and senior stakeholders in a high-pressure investment banking environment. The successful candidate will deliver white-glove, face-to-face technical support , resolving incidents quickly and professionally while maintaining excellent customer experience standards. Essential Skills & Experience (Non-Negotiable) Proven VIP / Executive Desktop Support experience within Investment Banking Azure certification with practical exposure to Azure-based user and endpoint support Minimum 5 years' experience across 1st-3rd Line Desktop / End-User Support Strong onsite desktop support background , including floor walking and desk-side troubleshooting Experience working within a Service Desk / Incident Management environment Advanced support of Windows OS (Windows 7 & Windows 10) Microsoft Office 365 desktop support (Outlook, Teams, Excel, Word) Strong knowledge of Windows workstation builds, imaging, and hardware troubleshooting Confident supporting users both face-to-face and remotely Exceptional customer-facing skills , with a polished, professional presence Excellent troubleshooting ability with strong attention to detail Service-oriented mindset with a focus on first-time fix and user satisfaction Desirable Skills Fluency in French Experience supporting front-office trading environments Exposure to Azure AD / Intune user support Knowledge of endpoint security and encryption tools Why Apply If you are a hands-on Desktop Support Engineer with Investment Banking VIP experience , strong onsite support skills , and a recognised Azure certification , and you are available to start immediately, this is an excellent opportunity to join a fast-paced, high-profile environment.

Field Service Technician (Hardware Break/Fix) - EC London Location: London City EC Skill Level: Level 2 TechnicianStart Date: asapTravel Requirement: Up to 50%+ daily travel Pay : £ Role Overview We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience. The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment. Key Responsibilities Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware. Conduct installation, maintenance, and replacement of hardware components. Respond to customer service requests and technical issues promptly. Maintain daily communication through phone, email, voicemail, and internal communication tools. Ensure all administrative tasks and service updates are completed accurately. Follow best practice standards and operational procedures. Maintain and manage tools, spare parts, and test equipment. Utilize escalation and support processes to resolve complex service issues. Travel extensively to customer locations across assigned regions. Lift and transport equipment or parts up to 25 kg. Requirements Minimum 3 years of experience diagnosing and repairing desktop and laptop hardware. Strong experience with HP and Lenovo hardware break/fix. Proven ability to troubleshoot hardware issues and resolve customer concerns. Comfortable working independently in a field-based role. Ability to travel extensively with extended periods of driving. Valid driver's license and good driving record required. Ability to lift and carry equipment up to 25 kg. Important Note This role is strictly hardware break/fix field support. Candidates with only deskside support experience (e.g., battery or keyboard replacements only) will not be considered.

Polish Technical Service Desk Analyst - IT Service Desk MSP Peterborough Full time - 37.5 hours per weekHourly rate £16:00 PAYE We have a great opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift-based role working 37.5 hours per week, on a 7.5 hrs day, working a rota basis between the hours of 07:00 - 19.00, including weekends. (one weekend every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider. The ideal candidate will have worked in an IT Services roles previously and will have excellent communication and interpersonal skills. You will be required to be fluent in Polish and English. Required skills: - Previously experience working on an IT Service Desk. - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you are a charismatic Polish and English-speaking person, looking for a fantastic career opportunity then please apply now!

Azure Cloud Engineer location: Cambridge Salary: £50,000-£65,000p/a company benefits Hybrid working Full Job Description the company is a leading Managed Services business providing market leading IT Service solutions to there customers. We strive to research, develop, and deliver the products, services and solutions needed by our customers to support their primary goals of supporting their customers, providing optimum customer experiences, and ultimately delivering successful outcomes. The company are on a strategy to grow the business and in turn our skills and service offerings. The Role We are looking for passionate and motivated Cloud Engineer who has proven commercial experience managing both web and function applications within the Azure environment. The Cloud Engineer role is responsible for configuring, monitoring, and maintaining the cloud infrastructure used to support the delivery of the customer Services products, applications, and services. The role of the Cloud Engineer is to work with our internal support teams, third party suppliers and other company teams to achieve high levels of security, availability, reliability and supporting systems, leading their continuous improvement. You will also help to mentor and coach the service desk team to achieve Azure competencies and accreditations. Some key aspects of the role will include: *Providing support on Microsoft Azure platforms *Configuration and monitoring of Azure Services ie Azure Service Bus, Active Directory, App services, Azure SQL, Azure Storage *Preparing and maintaining documentation in support of the cloud infrastructure *Preparing for and managing the change processes in line with policy and process *Monitoring and ensuring environments meet contractual requirements as well as providing monthly reporting to support availability and performance To be successful in this role it will be essential that you can demonstrate expert working knowledge of the following: *Significant demonstrable experience supporting on Microsoft Azure Platforms *Expert knowledge of Configuring web and function apps *Experience with Azure Front door and WAF Policies *Must have AZ 104 current certification *Demonstrate experience of configuration and monitoring of API Manager *Expert knowledge of Application insights configuration and monitoring *Detailed knowledge of Azure Service Bus *Working experience with Azure SQL Company Benefits Hybrid working, at home and in the office A competitive salary £50K to £65K 25 days annual holiday with birthday off in addition. Employee Assistance Programme Death in Service to the value of 2 times salary, subject to terms and conditions EMI Share Scheme, subject to terms and conditions Entrance to the Company health cash plan with SimplyHealth. Training and paid courses Company Pension If you are interested in one of our IT contract jobs UK but have questions about this role, contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

We have a great opportunity for fluent Dutch and English speaker to join a large IT organisation based in Hampton, Peterborough. this role is a remote position with a long term contract The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 08:00 - 20.00, including weekends. hours 8-5.30(Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent Dutch and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic Dutch and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Biggin Hill, on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop Support Engineer looking for your next exciting opportunity please apply today! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Derby on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop Support Engineer looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have a great opportunity for fluent German and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrctions or British Passport. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent German and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic German and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have a great opportunity for a fluent French and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrictions or have a British Passport. The successful candidate will join a large team, working on a Help Desk offering IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent French and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic French and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

We have a great opportunity for fluent Polish and English speaker to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 08:00 - 20.00, including weekends. hours 8-5.30 (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent Polish and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic Polish and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have a great opportunity for fluent Hungarian and English speaker to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 08:00 - 20.00, including weekends. hours 8-5.30(Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Service,s or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent in Hungarian and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic Hungarian and English speaking person, looking for a fantastic career opportunity then please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have a new exciting opportunity. Now looking to appoint a Service Desk Analyst to supplement the team with hard working, enthusiastic and customer focused individual to provide an outstanding level of service and quality. Hours: 8-6 and cover will be needed from Monday to Sunday working 5 days of the week and having 2 days off. Key Responsibilities of a Service Desk Analyst *Present a professional image of the company to deliver positive customer experience throughout the customer journey *Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate company principles *Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes *Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate. *Manage vulnerable customer incident in order to ensure the most appropriate support is provided *Identify and accurately record any complaints received from customers and achieve first time resolution *Responsible for identifying and reporting any incidents of breaches of operational processes and policies *Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved *Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome *Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner Skills needed to be a Service Desk Analyst *A confident telephone manner *Effective written and verbal skills *The ability to work towards targets *The ability to work as an individual and as part of a team *Great multi-tasking skills *Key attention to detail Professional Qualifications - Not necessary but great if you do. *ITIL Foundation v4 If you are suitable for this role. Apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

we have a new exciting opportunity. now looking to appoint a Service Desk Analyst to supplement the team with hard working, enthusiastic and customer focused individual to provide an outstanding level of service and quality. Hours: 8-6 and cover will be needed from Monday to Sunday working 5 days of the week and having 2 days off. Key Responsibilities of a Service Desk Analyst *Present a professional image of the company to deliver positive customer experience throughout the customer journey *Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate company principles *Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes *Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate. *Manage vulnerable customer incident in order to ensure the most appropriate support is provided *Identify and accurately record any complaints received from customers and achieve first time resolution *Responsible for identifying and reporting any incidents of breaches of operational processes and policies *Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved *Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome *Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner Skills needed to be a Service Desk Analyst *A confident telephone manner *Effective written and verbal skills *The ability to work towards targets *The ability to work as an individual and as part of a team *Great multi-tasking skills *Key attention to detail Professional Qualifications - Not necessary but great if you do. *ITIL Foundation v4 if you are suitable for this role. Apply now. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

We have a great opportunity for a fluent French and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrictions or have a British Passport. The successful candidate will join a large team, working on a Help Desk offering IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent French and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic French and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Derby on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop support engineer looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Biggin Hill, on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop support engineer looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have a fantastic contract opportunity for a Service Desk Analyst based in Slough. 6 month contract, starting asap. Inside IR35 - Umbrella Contractors only. The role may involve limited travel to other customer locations. Role of the Service Desk Analyst: The team will cover operational hours between 08:00 and 18:00 on a rota basis. Out of hours working may be a requirement to undertake specific projects or accommodation moves for which prior notification will be given and overtime will be paid. On call, the provision of regular support requirements to Clients before 08.00hrs and after 18.00hrs may be required on a rota basis. If applicable an allowance will be payable. A security clearance check via DBS Certificate is a requirement of the role so if you do not already have one you must be willing to apply on offer Reporting to the Service Support Lead the Service Desk Support Analyst will: * Record all support requests received by telephone or email in the Call Logging System * Follow call handling processes to provide an efficient service for the user including the appropriate use of wrap time, talk time, breaks, hot buttons and logging in. * Record, monitor, update and respond to support requests in a timely manner, owning each call to completion, or, by reassigning it to other areas of the department, as per process. * Use remote support tools to assist users and resolve issues, agreeing to customer visits as a last possible outcome/action. * Undertake the set up and delivery of IT and mobile equipment to users as required. * Proactively monitor requests and systems and act accordingly to fix issues before they become major incidents. * Engage fully and be an active participant in all Critical Incident and Problem Management activities. * Complete all registers as requested eg equipment registers, signing in and out, timesheets etc. * Perform routine maintenance tasks regularly to maintain asset registers and any Call databases within the Call Logging System. * Escalate any unusual events or issues to Team Lead / management asap. * Be prepared to advice, train and cross skill colleagues as an ongoing process to maintain and strengthen team performance. * Act as a project resource, reporting back to project managers, as required. * Perform all required as part of the role such that the team will be successful and all arvato / customer KPI targets will be achieved. * Employ customer focused communication techniques, both written and verbal, in the handling of all requests and face to face communications. * In every activity, support the business by maintaining a commercial focus in all end user or Client communication. Desirable attributes: 1. Working in an ITIL environment. 2. Working in a PRINCE2 environment. 3. Working with telephony systems (VOIP/Digital). If you are an experienced Service Desk Support Analyst looking for your next contract please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

Service Desk Analyst / First Line/ Call logger An exciting opportunity has arisen for an experienced Service Desk Analyst/ First Line Support Analyst/ Call logger to join well established blue chip organisation in Peterborough. Please note this role will be working from home until the covid restrictions are lifted however long term candidates will be required to attend site if not full time some of the week. The hours of cover are 8am to 6pm Monday to Sunday 37.5 hours a week on a shift basis, there may be a requirement to work from 6am but that shift will be working from home. There is a requirement to work one weekend in five. The position is initially 3 months contract with long term opportunity to join as a permanent member of staff. Service Desk Analyst/ First Line Support Analyst/ Call Logger you will have experience in AD, Mailbox admin and some O365 experience would also be advantageous. As a Service Desk Analyst/ First Line Support Analyst/ Call Logger you will be responsible for: Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. * 1st Line Support of Wintel / Retail and Hardware related incidents. * Accurately log incidents and ensure all relevant data is captured whilst logging the incident. * Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. * Proactively keeping Customers informed on incident or request status and progress. * Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. * Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. * Resolve >60% of incidents logged as a First Time Fix So if you are a Service Desk Analyst/ First Line Support Analyst / Call Logger looking for your next exciting career opportunity apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..