Global Technology Solutions Ltd

Field Service Engineer - Sheffield/Barnsley/Doncaster Covering S & DN Postcodes Salary: up to £31,000 per annum We are seeking an experienced Field Service Engineer to join our technical service team, covering the Sheffield, Barnsley and Doncaster areas (S & DN postcodes). This is a hands-on, field-based role focused on diagnosing, repairing and maintaining customer equipment to a high technical standard. Key Responsibilities Install, service, maintain and repair customer equipment at client sites Diagnose electrical, mechanical and software-related faults Carry out preventative maintenance to minimise downtime Configure devices and ensure systems are operating to specification Accurately complete service reports, job sheets and parts usage records Provide technical support and advice to customers on-site Maintain company equipment, tools and vehicle to required standards Work to health & safety procedures and manufacturer guidelines at all times Technical Skills & Experience Required Proven experience in a field service/field engineer role Strong fault-finding skills across electrical, mechanical and electronic systems Experience working with networked devices (TCP/IP, basic networking knowledge desirable) Ability to install and configure equipment and associated software Confident working independently in customer environments Strong attention to detail and problem-solving ability Full UK driving licence essential What We Offer Salary of £31,000 per annum Company vehicle provided (estate car supplied) Tools, test equipment, laptop and mobile phone provided Ongoing technical training and development Full-time, permanent position within a stable and supportive engineering team

IT Services - MSP - ITSM - Business Development Representative Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 - £30,000 basic OTE: +£6,000 per year Start Date: ASAP An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change. If you have experience in Service Management or IT Services and a passion for new business development, this could be the perfect next step in your sales career. The Role As a Business Development Representative (BDR), you'll play a key role within a successful sales team, generating new sales opportunities and building a strong pipeline of qualified leads. You'll be responsible for prospecting, following up on opportunities, and passing high-quality leads to the wider sales team for conversion. This role would suit someone who is motivated, resilient, and thrives on building relationships and exceeding targets. Key Responsibilities Generate new leads through proactive cold calling Follow up on marketing campaigns, engaging and developing prospects Qualify leads and pass opportunities to sales colleagues for conversion Accurately document and track activity within the CRM system (Salesforce) Engage confidently with senior decision-makers, including Directors, VPs and C-suite executives Identify opportunities for new campaigns to increase lead generation Develop a strong understanding of products and services, communicating value clearly to prospects Build and nurture long-term relationships with potential customers Skills & Experience Proven experience as a Business Development Representative or similar role Comfortable prospecting and cold calling into a global market Strong communication, negotiation and business acumen Self-motivated with a track record of meeting or exceeding sales targets High energy, organised, and resilient mindset Background in Service Management or IT Services is desirable Fluent English (spoken and written) Benefits 24 days holiday per year (plus bank holidays) £6,000 OTE per year on top of basic salary Clear career development opportunities within a growing global business Supportive team environment where performance is recognised and rewarded This is a rewarding role where your contribution will make a real impact, offering strong earning potential and long-term career progression.

Mfp printer/hardware/computer field engineer - Chelmsford Pay Rate: £16.09 per hour for the first 3 months £16.41 per hour thereafter Location : Field-based, Chelmsford Employment Type: 6 month contract (inside IR35 Umbrella only) Clearance: Must be eligible for UK Security Clearance (SC) Key Responsibilities Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware. Diagnose and repair devices to board level with accuracy and efficiency. Deliver Level 1 deskside support for Windows-based systems. Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations. Maintain accurate records of work completed, parts used, and updates within service management systems. Ensure excellent customer service and communication at all times. Travel to various customer locations across the UK as required. Must Haves Full UK driving licence (maximum 6 penalty points). Legal right to work in the UK. No restrictions preventing the attainment of SC Security Clearance. Flexibility to work variable start/finish times as required by the business. Skills & Experience Proven experience as a printer and MFP engineer, including repair to board level. Demonstrated ability to repair laptops and desktops to board level; vendor certifications (Lenovo, HP, Dell) highly advantageous. Hands-on experience providing L1 deskside support in Windows environments. Experience with hands-and-feet network support, including switch replacements, patching, and hardware swaps. Strong problem-solving ability and confidence working independently. Excellent communication and customer-facing skills. Desirable Vendor certifications (eg, Lenovo, HP, Dell, Canon, Ricoh). Experience working in multi-site field service roles.

IT Support Engineer - Contract (Inside IR35) Location: Manchester (on-site) Contract: 3 months Rate: £200 per day (umbrella only) IR35: Inside IR35 Overview We are looking for a hands-on IT Support Engineer for a short-term, on-site contract in Manchester. The role is focused on user support, onboarding new starters, laptop staging, and providing high-quality VIP support. This position places a strong emphasis on communication, proactiveness, and customer service rather than deep technical expertise. Key Responsibilities Provide on-site IT and desk-side support to office users Assist new joiners , including laptop setup and onboarding Stage and configure laptops prior to deployment Manage IT stock and assets Deliver VIP/executive support as required Support general ad-hoc IT requests Skills & Experience Previous experience in an IT support/desktop support role Excellent communication and customer-facing skills Proactive, reliable, and comfortable working independently Confident supporting users at all levels

Job Title: Mobile Field Service Engineer - Manchester Location: Home-Based (covering Manchester and surrounding area Postal M, BB, BL, L, CH, CW) Pay Rate: £150.00 - £160.00 per day Basis: Contractor Role Overview As a Mobile Field Service Engineer, you will be responsible for providing high-quality service, maintenance, and repairs for customer equipment. Operating as a home-based mobile contractor, you will manage a significant geographical territory, ensuring that all technical needs are met efficiently while building strong professional relationships with customers, peers, and support departments. Essential Job Responsibilities Technical Execution: Perform troubleshooting, diagnostics, installation, maintenance, and repair of designated equipment. Service Maintenance: Complete preventative maintenance, field modifications, and IMAC (Install, Move, Add, Change) work. Travel & Logistics: Maintain a willingness to travel (often 50%+ of the working day) and manage a company-supplied vehicle and tools. Communication: Establish a vital working relationship with Dispatch; maintain daily communication via phone, voicemail, and email. Administration: Stay up to date with administrative duties, including updates to support departments and meeting deadlines for expenses and mileage declarations. Compliance & Safety: Adhere to all Health and Human Services (HHS), Environmental Health and Safety (EHS), and other regulatory requirements. Teamwork: Utilize escalation and support processes to resolve service issues and work collaboratively with the local team. Physical Requirements: Ability to lift and carry parts weighing up to 25 kg. Candidate Requirements Education: ONC or equivalent IT qualification. Experience:. Minimum of three years' experience in diagnosing and repairing IT equipment. Proven experience troubleshooting and responding to customer concerns. Experience interfacing with internal team members and external customers within a solution-based service process. Technical Skills: Proficient in MS Office (Word, PowerPoint, Excel, Outlook). Soft Skills: Excellent analytical, interpersonal, and communication skills; ability to explain complex technical issues simply. Driving: Valid driver's license and a good driving record. Attributes: Reliable, accountable, resourceful, and ethical with strong time management skills. Working Conditions Autonomy: Predominantly working independently. Environment: Exposure to areas with low levels of radioactive isotopes. Activity: Extended periods of driving and computer usage. Travel: Periodic overnight travel required. Note: This position is offered on a contractor basis. This list of responsibilities is not exhaustive and is subject to change.

New Business ITSM Sales Executive/ITSM Solutions Sales - IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 - £80,000 + commission OTE £120,000 - £150,000 About the Role We're seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales, software integration, and automation. This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers. You'll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations. This is an opportunity to join a rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem. Key Responsibilities New Business Development & Lead Generation Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops, aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle - from prospecting and qualification to negotiation, close, and successful handover to the delivery team. Position our solutions as strategic, outcome-driven partnerships that enhance efficiency, visibility, and automation for clients. Industry Expertise & Collaboration Stay current with trends in ITSM platforms (ServiceNow, BMC, Freshservice, Jira Service Management, etc.), integration tools, and service automation technologies. Share market insights and customer feedback with internal teams to shape go-to-market and product strategies. Collaborate cross-functionally with Marketing, Product, and Partner teams to align campaigns and customer success efforts. Maintain accurate pipeline and forecasting data using established CRM and reporting processes. What We're Looking For Required: A HUNTER! ITSM industry new business experience is a must. You will have an engaging personality and solution expertise. Understanding user experience to put together the building blocks for success service design. Proven experience in new business lead generation and solution sales within ITSM, IT services, or MSP environments. Demonstrated success selling ITSM or automation-based integration solutions (eg, ServiceNow, Jira, or similar). Strong understanding of managed services, outsourcing models, and recurring revenue sales structures. Experience managing complex B2B sales cycles involving multiple stakeholders and technical evaluations. Excellent communication, presentation, and consultative selling skills. Self-starter mentality with a strong ownership mindset and bias for results. Domain knowledge of ITSM frameworks (ITIL, SIAM, etc.). Understanding integration platforms, automation tools, or workflow orchestration solutions.  Experience of selling into MSPs or enterprise IT service teams, or, reseller experience. Additional Information HQ based in Finland - initial onboarding includes a 1-week induction and culture immersion at our Finnish headquarters. Global offices located in London, Finland, USA, and Germany. Collaborative, innovative environment with a focus on professional growth, autonomy, and shared success.

Integration/Automation Sales Executive - ITSM Location: Hybrid - North London (2 days per week in office) Type: Full-time Salary: £60,000 - £80,000 base + uncapped commission About the Role We are seeking a commercially driven New Business Solutions Sales Executive to accelerate growth across our ITSM, integration, and automation services. This is a senior, consultative sales role focused on winning new customers across MSPs, service providers, and enterprise IT organisations. You will engage with senior stakeholders, understand complex service delivery and operational challenges, and position our integration and automation capabilities as a strategic extension of their IT operations. You'll join a rapidly growing international organisation with a strong reputation in service management and workflow automation, playing a key role in expanding our footprint across the UK ITSM and MSP ecosystem. This opportunity is well suited to a solutions-led seller who enjoys opening new relationships, navigating complex buying environments, and selling high-value outcomes rather than transactional products. What You'll Be Doing New Business Development Build and execute a structured new-logo strategy across MSPs, service integrators, and enterprise IT organisations. Identify and engage senior decision-makers across IT, Service Management, Operations, and Digital Transformation. Qualify opportunities using a consultative, value-led approach that connects technical challenges to commercial outcomes. Develop targeted outreach and account strategies using CRM and sales intelligence tools (eg HubSpot, Salesforce, LinkedIn Sales Navigator). Solution & Deal Leadership Lead discovery sessions to uncover challenges around ITSM, integration, automation, and service orchestration. Deliver solution-oriented presentations, demos, and workshops aligned to customer use cases and operational objectives. Own complex, multi-stakeholder sales cycles from initial engagement through to close and handover. Position our services as long-term partnerships that drive efficiency, visibility, and automation across IT operations. Market Insight & Collaboration Stay current with leading ITSM platforms (ServiceNow, BMC, Jira Service Management, Freshservice, etc.) and trends in integration and automation. Share customer insight with Marketing, Product, and Delivery teams to influence go-to-market strategy and service development. Maintain accurate forecasting, pipeline management, and reporting through established CRM processes. What We're Looking For Essential Proven experience in new business or solutions sales within IT services, ITSM, integration, or automation environments. Track record of selling complex, consultative B2B solutions involving multiple stakeholders. Strong understanding of IT service management models, managed services, and recurring revenue structures. Ability to translate technical capability into clear, compelling business outcomes. Excellent communication, presentation, and stakeholder management skills. Highly self-motivated, commercially minded, and comfortable operating with ownership and autonomy. Highly Desirable (not all required) Experience selling around ITSM platforms (eg ServiceNow, Jira Service Management, BMC, Freshservice). Exposure to integration platforms, automation tools, workflow orchestration, or service management tooling. Background selling into MSPs, service providers, systems integrators, or enterprise IT service teams. Knowledge of ITSM frameworks such as ITIL or SIAM. Why Join Us? A genuine opportunity to help build and shape a high-growth integration and automation practice within ITSM. Strong international presence across the UK, Europe, and the US. A collaborative, forward-thinking culture that values expertise, autonomy, and results. Structured onboarding, including a one-week induction at our Finnish HQ to immerse you in our technology, culture, and strategy. Clear earning potential through uncapped commission and long-term account development.

Polish Technical Service Desk Analyst - IT Service Desk MSP Peterborough Full time - 37.5 hours per weekHourly rate £16:00 PAYE We have a great opportunity for fluent Polish and English speakers to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift-based role working 37.5 hours per week, on a 7.5 hrs day, working a rota basis between the hours of 07:00 - 19.00, including weekends. (one weekend every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider. The ideal candidate will have worked in an IT Services roles previously and will have excellent communication and interpersonal skills. You will be required to be fluent in Polish and English. Required skills: - Previously experience working on an IT Service Desk. - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you are a charismatic Polish and English-speaking person, looking for a fantastic career opportunity then please apply now!

Azure Cloud Engineer location: Cambridge Salary: £50,000-£65,000p/a company benefits Hybrid working Full Job Description the company is a leading Managed Services business providing market leading IT Service solutions to there customers. We strive to research, develop, and deliver the products, services and solutions needed by our customers to support their primary goals of supporting their customers, providing optimum customer experiences, and ultimately delivering successful outcomes. The company are on a strategy to grow the business and in turn our skills and service offerings. The Role We are looking for passionate and motivated Cloud Engineer who has proven commercial experience managing both web and function applications within the Azure environment. The Cloud Engineer role is responsible for configuring, monitoring, and maintaining the cloud infrastructure used to support the delivery of the customer Services products, applications, and services. The role of the Cloud Engineer is to work with our internal support teams, third party suppliers and other company teams to achieve high levels of security, availability, reliability and supporting systems, leading their continuous improvement. You will also help to mentor and coach the service desk team to achieve Azure competencies and accreditations. Some key aspects of the role will include: *Providing support on Microsoft Azure platforms *Configuration and monitoring of Azure Services ie Azure Service Bus, Active Directory, App services, Azure SQL, Azure Storage *Preparing and maintaining documentation in support of the cloud infrastructure *Preparing for and managing the change processes in line with policy and process *Monitoring and ensuring environments meet contractual requirements as well as providing monthly reporting to support availability and performance To be successful in this role it will be essential that you can demonstrate expert working knowledge of the following: *Significant demonstrable experience supporting on Microsoft Azure Platforms *Expert knowledge of Configuring web and function apps *Experience with Azure Front door and WAF Policies *Must have AZ 104 current certification *Demonstrate experience of configuration and monitoring of API Manager *Expert knowledge of Application insights configuration and monitoring *Detailed knowledge of Azure Service Bus *Working experience with Azure SQL Company Benefits Hybrid working, at home and in the office A competitive salary £50K to £65K 25 days annual holiday with birthday off in addition. Employee Assistance Programme Death in Service to the value of 2 times salary, subject to terms and conditions EMI Share Scheme, subject to terms and conditions Entrance to the Company health cash plan with SimplyHealth. Training and paid courses Company Pension If you are interested in one of our IT contract jobs UK but have questions about this role, contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

We have a great opportunity for fluent Dutch and English speaker to join a large IT organisation based in Hampton, Peterborough. this role is a remote position with a long term contract The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 08:00 - 20.00, including weekends. hours 8-5.30(Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent Dutch and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic Dutch and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Biggin Hill, on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop Support Engineer looking for your next exciting opportunity please apply today! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Derby on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop Support Engineer looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have a great opportunity for a fluent French and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrictions or have a British Passport. The successful candidate will join a large team, working on a Help Desk offering IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent French and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic French and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.

We have a great opportunity for fluent Hungarian and English speaker to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 08:00 - 20.00, including weekends. hours 8-5.30(Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Service,s or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent in Hungarian and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic Hungarian and English speaking person, looking for a fantastic career opportunity then please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have a great opportunity for fluent Polish and English speaker to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 08:00 - 20.00, including weekends. hours 8-5.30 (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent Polish and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic Polish and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have a great opportunity for fluent German and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrctions or British Passport. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent German and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic German and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have a new exciting opportunity. Now looking to appoint a Service Desk Analyst to supplement the team with hard working, enthusiastic and customer focused individual to provide an outstanding level of service and quality. Hours: 8-6 and cover will be needed from Monday to Sunday working 5 days of the week and having 2 days off. Key Responsibilities of a Service Desk Analyst *Present a professional image of the company to deliver positive customer experience throughout the customer journey *Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate company principles *Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes *Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate. *Manage vulnerable customer incident in order to ensure the most appropriate support is provided *Identify and accurately record any complaints received from customers and achieve first time resolution *Responsible for identifying and reporting any incidents of breaches of operational processes and policies *Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved *Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome *Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner Skills needed to be a Service Desk Analyst *A confident telephone manner *Effective written and verbal skills *The ability to work towards targets *The ability to work as an individual and as part of a team *Great multi-tasking skills *Key attention to detail Professional Qualifications - Not necessary but great if you do. *ITIL Foundation v4 If you are suitable for this role. Apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

we have a new exciting opportunity. now looking to appoint a Service Desk Analyst to supplement the team with hard working, enthusiastic and customer focused individual to provide an outstanding level of service and quality. Hours: 8-6 and cover will be needed from Monday to Sunday working 5 days of the week and having 2 days off. Key Responsibilities of a Service Desk Analyst *Present a professional image of the company to deliver positive customer experience throughout the customer journey *Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate company principles *Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes *Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate. *Manage vulnerable customer incident in order to ensure the most appropriate support is provided *Identify and accurately record any complaints received from customers and achieve first time resolution *Responsible for identifying and reporting any incidents of breaches of operational processes and policies *Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved *Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome *Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner Skills needed to be a Service Desk Analyst *A confident telephone manner *Effective written and verbal skills *The ability to work towards targets *The ability to work as an individual and as part of a team *Great multi-tasking skills *Key attention to detail Professional Qualifications - Not necessary but great if you do. *ITIL Foundation v4 if you are suitable for this role. Apply now. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

We have a great opportunity for a fluent French and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrictions or have a British Passport. The successful candidate will join a large team, working on a Help Desk offering IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent French and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic French and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have an exciting opportunity for a Desktop Support Engineer to join a blue chip organisation in Derby on an initial 3 month contract which is likely to extend. Roles and Responsibility: - 2nd Level Deskside support - End User support - Hard/Soft IMAC - Network & Infrastructure skills - Hard/Soft Break&Fix - Troubleshooting - Hands & Eyes support - Possibly 24/7 on-call support - Weekend support as required/requested - Excellent English skills So if you are a desktop support engineer looking for your next exciting opportunity please apply today! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..