Fazer Recruitment

Head of IT £80,000-£90,000 + 10% Bonus The Opportunity This is a rare opportunity to step into a highly visible, business-critical Head of IT role within a fast-scaling, multi-channel organisation. You'll take full ownership of technology strategy, systems, data, and infrastructure - shaping the next phase of growth. This is not a "maintenance" role. It's about building, evolving, and future-proofing a technology function that directly impacts commercial success. If you're motivated by influence, autonomy, and the chance to build something properly - this is it. What You'll Be Doing Own and deliver the IT strategy and roadmap , aligned to commercial growth Take full accountability for systems, infrastructure and day-to-day technology operations Lead cyber security, data protection and compliance , ensuring robust, scalable controls Drive performance and evolution of the ERP landscape , including future system selection Define and govern the overall technology architecture across platforms and integrations Build and scale a modern data capability (warehouse, pipelines, reporting) Manage and optimise third-party technology partners and suppliers Take full ownership of the IT budget , ensuring ROI and cost discipline Build a lean, high-performing internal team over time Embed strong governance, risk management and operational controls Act as a trusted advisor to senior leadership , translating technology into business value What We're Looking For Proven experience in a Head of IT / IT Director / senior technology leadership role Background in a high-growth, commercially driven environment Strong, hands-on knowledge across: Infrastructure & IT operations ERP systems (selection, optimisation or transformation) Data platforms and modern architecture Cyber security and regulatory compliance Experience working with outsourced partners and vendors , holding them accountable Ability to balance strategic thinking with hands-on execution Strong commercial instinct - able to simplify complexity and influence senior stakeholders Comfortable starting as a standalone leader , building capability over time Excellent communicator, able to bridge technical and non-technical teams Why This Role Stands Out End-to-end ownership of the technology function Direct exposure to senior leadership and business strategy Opportunity to build and shape a tech function properly A chance to make visible, lasting impact in a growing organisation Autonomy to make decisions - without unnecessary layers or red tape Package £80,000-£90,000 base salary 10% bonus Strong overall benefits package (health, wellbeing, development and more) Location Based near Brighton, commutable from across Sussex / South East (office-based with strong collaboration focus) Hybrid working arrangement. If you're a commercially minded Head of IT who wants ownership, impact, and the chance to build something lean and meaningful - this is one of the most compelling opportunities in the local market.

1st Line Support Engineer Chester / Hybrid £27,000 + Bonus + Benefits We're looking for a 1st Line Support Engineer to join a growing IT support team in Chester. This 1st Line Support Engineer role is ideal for someone at the early stages of their IT career who enjoys problem-solving, working with users, and building strong technical foundations. The Role - 1st Line Support Engineer As a 1st Line Support Engineer , you'll be the first point of contact for technical issues, providing high-quality support to end users and ensuring issues are logged, resolved, or escalated efficiently. Key Responsibilities Provide first-line technical support via phone, email, and ticketing systems as a 1st Line Support Engineer Log, track, and resolve support tickets in line with SLAs Troubleshoot hardware, software, and basic network issues Support Windows devices, Microsoft 365, user accounts, and permissions Escalate complex issues to 2nd Line / 3rd Line support where required Maintain accurate documentation and system records Deliver clear, professional customer service at all times Skills & Experience Previous experience in a 1st Line Support Engineer , IT Support, or Service Desk role (or strong apprenticeship / placement experience) Good working knowledge of Windows OS and Microsoft 365 Basic understanding of networking, Active Directory, and user management Strong communication skills and a customer-focused approach A desire to learn, develop, and progress beyond 1st Line Support Engineer level What's on Offer £27,000 base salary Annual bonus Benefits package Structured training and development Clear progression from 1st Line Support Engineer into 2nd Line support Friendly, supportive team environment If you're a 1st Line Support Engineer looking to build your IT career within a well-established and growing organisation in Chester, this is an excellent opportunity.