Brook Street

Are you a proactive IT professional with a passion for maintaining robust information systems? We're looking for an enthusiastic and collaborative IT & MIS Officer to support and enhance core technology across a growing Wales-based organisation. About the Role In this varied and hands-on role, you'll maintain and improve internal IT infrastructure and Management Information Systems. Reporting to the Business Transformation Director, you'll ensure reliable system performance, support staff with queries, and contribute to the development and documentation of both current and future platforms. Location & Benefits Based in Cardiff (hybrid model: minimum 3 days/week in the office) Free on-site parking 30 days annual leave plus bank holidays Private healthcare Flexible working hours Occasional travel across Wales may be required Salary: 30,000 Key Responsibilities Maintain and support Microsoft Exchange Server, Windows Server, domain controllers, Active Directory, DNS, DHCP, and Group Policy Oversee and maintain SQL Server-based internal systems, including stored procedures, views, and user access Administer user accounts, security permissions, backups, and regular updates across infrastructure Generate and run business reports to meet operational and regulatory requirements (using SSRS or similar) Troubleshoot and resolve IT queries from staff; escalate complex issues to external providers as needed Assist with testing and implementation of new platforms and updates, including cloud technologies Contribute to clear documentation of IT processes and support materials for users Person Specification Level 4 qualification in IT (or equivalent experience). Degree-level qualification highly regarded. Demonstrable experience with: Microsoft Exchange, Windows Server/AD, DNS, DHCP, Group Policy SQL Server administration, including reports, stored procedures, and database maintenance Reporting tools such as SSRS or Crystal Reports Hybrid cloud/on-premise environments Troubleshooting legacy systems (e.g., ASP.NET, VB.NET) Excellent communication skills in English, both written and oral Strong attention to detail, time management, and organisational skills Analytical, proactive, and solutions-focused mindset Willingness to travel and stay overnight as required in Wales A full driving licence Desirable Ability to communicate through the medium of Welsh Experience with Visual Studio, basic code troubleshooting, and web-based information systems Why Join Us? Hybrid and flexible working for optimal work-life balance Free parking at our Cardiff office Generous holiday (30 days + Bank Holidays) entitlement and healthcare Positive and supportive environment that values innovation and improvement Opportunities for learning and development within a friendly and ambitious team Play a pivotal role in delivering reliable technology to staff across Wales If you're eager to make a difference in a fast-moving environment and have an aptitude for solving technical challenges, we'd love to hear from you. Please apply ASAP Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

A leading Wales based organisation is seeking a proactive IT Officer to support its digital transformation from on-premise servers to a modern, cloud-based environment. In this hands-on role, you'll: Maintain and enhance core ICT infrastructure (Exchange, Windows Server, Active Directory) Support SQL Server and reporting tools (SSRS), managing system updates and data security Play a key role in migrating and supporting cloud platforms (Azure, AWS, hybrid environments) Provide technical support, administer user accounts, and contribute to process documentation You'll bring: Practical experience with Microsoft infrastructure, SQL Server maintenance, and reporting tools - hands on local based server experience is essential Exposure to cloud solutions and hybrid IT environments Strong communication skills and a problem-solving mindset This is a full-time, Cardiff-based with hybrid flexibility! Apply Now! Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Our client is an innovative tech consultancy that helps its customers automate their day-to-day operations so that they can focus on innovating and providing the best possible service rather than handling large volumes of repetitive tasks. Working with a key Partner in designing innovative real-time communications solutions using their SMS, Voice and Whatsapp communication channels (and many more). We work incredibly closely with our customers, because this is the best way to guarantee success. Custom software is path-dependant. Customers almost never know exactly what they need before we start. Instead, we develop a deep understanding of their business problem and then shape the best solution along-side them. This means you will get a lot of exposure to our customers and will be able to iterate with them yourself. We are looking for a Node JS Backend Developer with " Two years' experience working with: o Node.js o React o Redux " Hunger to learn " Drive to take on as much responsibility as you can handle " Can do attitude " Desire to have an impact - on Company as well as their customers' organisations This is an exciting opportunity to work with the Tech Lead, growing your knowledge and experience, with 5 hours per week training on how they automate - o Our in-house tool o Partner's products & services o Automating conversations with Google Dialogflow o Big Data Analytics using BigQuery and Looker o Hosting modern tech stacks on GCP o Delivering Customer Success " The ability to work from anywhere " Zero face-time, 100% output driven performance management " The prospect of growing your own team as they scale

Fantastic opportunity for an IT Sales Consultant to join a growing organisation. You will be working for a great company who provide IT support to new and existing clients. You will be responsible for contributing to the sales growth of the business through new business development. The ideal candidate will be confident, previous experience in sales and must be willing to travel Responsibilities will include: Researching and identifying new business opportunities Regularly meeting with customers/clients Creating a sales pipeline and manage your own sales projections daily Proactively seeking new business by contacting potential clients Increasing sales within the business Demonstrating products to potential customers/clients Requirements: proven experience working to and achieving targets Full UK driving license with own vehicle Technical/IT knowledge Benefits: Laptop and company mobile Fully remote working Profit share of projected annual profit Salary: £30,000 - £33,000 Hours: Monday to Friday 9:00 - 17:00 If you are looking for a new role and fit the above criteria, apply now and we will be in touch shortly to discuss your application!

Our client is an innovative tech consultancy that helps its customers automate their day-to-day operations so that they can focus on innovating and providing the best possible service rather than handling large volumes of repetitive tasks. Working with a key Partner in designing innovative real-time communications solutions using their SMS, Voice and Whatsapp communication channels (and many more). We work incredibly closely with our customers, because this is the best way to guarantee success. Custom software is path-dependant. Customers almost never know exactly what they need before we start. Instead, we develop a deep understanding of their business problem and then shape the best solution along-side them. This means you will get a lot of exposure to our customers and will be able to iterate with them yourself. We are looking for a Full Stack JavaScript/Nodejs Backend Developer with " Two years' experience working with: o Node.js o React o Redux " Hunger to learn " Drive to take on as much responsibility as you can handle " Can do attitude " Desire to have an impact - on Company as well as their customers' organisations This is an exciting opportunity to work with the Tech Lead, growing your knowledge and experience, with 5 hours per week training on how they automate - o Our in-house tool o Partner's products & services o Automating conversations with Google Dialogflow o Big Data Analytics using BigQuery and Looker o Hosting modern tech stacks on GCP o Delivering Customer Success " The ability to work from anywhere " Zero face-time, 100% output driven performance management " The prospect of growing your own team as they scale

Brook Street are working alongside a Dorset based Hospital to recruit an IT Project Support Technician on a 3 month contract. Can you demonstrate Knowledge and experience in the following areas: Minimum 3 years' IT Desktop experience Windows OS knowledge iOS device knowledge and experience Apple iPad configuration knowledge Apple / MobileIron software experience Microsoft SCCM experience Microsoft Software experience Hardware/software integration knowledge Significant Apple device and IOS knowledge The Role: To contribute to the Trust's service to patients by: Ensuring staff are able to use the IT equipment available to them to facilitate and record patient care; Minimise disruption to staff due to IT equipment failures by providing an efficient and effective support service. To provide a second-line remedial or support service to all IT users within the Trust; To ensure requests are answered promptly and efficiently; To communicate with the user to understand or explain the nature of the problem and timescales; To establish good relationships between IT and users of IT equipment throughout the Trust; To provide ad-hoc end user coaching; To maintain records of work carried out using software employed by the IT department.; To support all other members of the IT Team; The post holder is required to help provide ad-hoc practical assistance and/or advice where appropriate to other members of the IT Department to contribute to the smooth running of the IT Department including contributing to the Departmental on-call effort as required; The post holder is required to contribute to the provision of daily office cover for a wide range of IT hardware and software incidents or requests; To provide support to end users of IT equipment and peripherals connected to the hospital network. Responsibilities include: Installation and repairs of IT equipment and software. Configure IT equipment onto the hospital network, troubleshoot minor network issues. Respond to requests for assistance via the IT Service Desk when users report problems, and report back on progress and resolution. Provide advice where possible to enable users to resolve their own problems. Call on assistance from other members of the IT Operations teams or external suppliers as appropriate. Assist in the training of new users and the set-up of data backup and security procedures. Maintain a database of Trust owned IT equipment recording installations of new equipment and any movement of equipment within the Trust. Maintain an inventory of all IT equipment from the point of receipt into the Trust. Install required software packages, apps and virus checking software prior to installation of equipment and handover to users This is temporary assignment for 12 weeks with possible extension paying £10.29 per hour. If this role is of interest to you please apply today. Virtual interviews will be arranged quickly.

My Public Sector Client based in Telford City Centre is looking for 1st Line Support Analysts to fully support their key infrastructures. The role is paying £11.04 per hour. This role would be full time, and due to the nature of the role, the successful candidate must be flexible around working times due to various daytime shifts (07:00 - 18:30, Monday - Friday) and potential for a delayed end of shift. Overtime may be released according to business demand. The start date for this role is fixed at 25th October 2021. The role of a First Line Analyst involves taking emails, calls and chats from users, listening to and analysing the issues that users experience, and progressing the call accordingly. Whether that be through trying to fix the issue with the available fixes or assigning the case to the appropriate team for resolution. A key part of the role is ensuring information captured is relevant, detailed and concise due to potentially being progressed to other teams and viewed by anyone with access to the incident logging platform. The main responsibilities for the role include triaging and investigating, logging incidents and taking ownership of incidents from initial contact through to resolution. It is essential therefore that you maintain a professional attitude throughout the whole working day. Whilst the role will predominantly involve inbound calls, please be aware that outbound calls will also be required to resolve incidents efficiently. Excellent computer literacy skills are a must for this role and an understanding of the fundamentals of IT infrastructure, you should also have knowledge of the use of Windows 7, 8.1, 10 and also Microsoft office products (Outlook, Excel and Word). There is a Knowledge based system which is available to use, however any further knowledge within IT will be beneficial. Also essential is a strong customer service focus, as agents will speak to multiple people each day, therefore being able to adapt to each individuals needs is a key skill. Under the current circumstances around COVID-19, this role will initially involve working from home and applicants must have: - A reliable internet connection - A suitable working area and an environment where calls can be taken (i.e. noise considerations) - Good communication via multiple channels such as instant messages, telephone, email - Ability to work autonomously as well as part of a team If you feel you have proven and relevant experience and would be happy to be considered for this role, please send your CV through for consideration.

HM Land Registry Location: Nottingham Job Title - Administrator Start date - asap Temp hourly rate - £11.72 per hour Duration -3 months Role Type: Full Time working 37.5 hours per week Monday to Friday Role Overview: Brook Street are very pleased to be recruiting for HM Land Registry within Nottingham City Centre. The role is for an Associate Local Systems Administrator, working full-time, Monday to Friday, 37.5hrs. The role requires the successful candidates to carry out, but not limited to, the following: " Support the Local Office LSA with the provision of a high quality, customer-focused IT Support to both office-based and remote-working staff. " Assist the Local Office LSA with Incident, Request and Asset Management, IT Equipment moves and other extraneous duties. " Provide additional support for ad-hoc tasks and projects. " Provide cover for the LSA during periods of absence and/or unavailability Main duties " Assist the Local Office LSA with Incident and Request Management duties. " Assist with the scanning of physical IT assets and maintenance of asset management database. " Provide support for the relocation of IT equipment in accordance with local office requirements. " Dealing with deliveries and enabling the safe handling and storage of IT equipment. " Preparing and packaging of IT equipment for delivery to remote users via existing logistics contracts or Local Office home delivery arrangements. " Assist with the maintenance of local documentation. " Liaise with 3rd party suppliers where appropriate. ? Adhere to IT Service Management guidelines. " Participate in and provide support to local IT projects. " Develop a high-level awareness of local technical infrastructure and key hardware/software components. " Develop own knowledge of IT support requirements for a local office. " Build a knowledge of technical support teams and DDaT structure No previous experience or qualifications are required and a basic understanding of IT is desirable. You must have: " A positive and can-do approach to the possibility of change " Effective communication skills " Strong Customer Service Skills " Good organisational skills " Approachability and confidence when dealing with staff and managers at all grades " The ability to set-up and configure desktop and portable IT equipment (training will be provided) " The ability to follow written technical instructions for a variety of tasks. The role is for 3 months - possibly extending, Monday to Friday, 8.30am to 5pm, 37.5hrs per week at £11.72/hr. If this sounds the ideal role for you and would like to apply, then please send your CV in word format to the PSR Team at Nottingham. You will be subject to a Standard DBS check and 3 years full referencing. You will also require photographic ID ie current passport. If using a current drivers licence photocard, you will need to provide your original long birth certificate and proof of NI.

IT Communications Support Analyst Enderby, Leicester Full Time - 37 Hours £15.44ph We are currently recruiting for a punctual, hard working and flexible individual to join the Leicestershire Police in their IT Department. In this role you will be required to carry out the following duties:- Maintain asset management and configuration records in an accurate manner. Configure equipment and systems to ensure its performance is in line with operational and support requirements. Ensure that prescribed security methods and protocols are adhered to. Provide management and engineering reports covering the use and performance of equipment, systems and services. Reconciliation of invoices from suppliers. Document procedures and assistance to enable end-users to support and exploit equipment and systems with minimum technical knowledge. Provide a fault handling service and follow the appropriate fault handling procedure to ensure the availability of communication facilities to the Force. Ensure third party service and maintenance contracts are performed within the prescribed service level agreements. Perform first line support on equipment and systems to comply with Health and Safety and maintain satisfactory operation. If you are interested in this role and meet the criteria, please apply. The successful applicant will be required to go through the Police vetting process which could take 4-6 weeks.

An exciting opportunity has arisen with one of our longstanding clients within the IT team for an IT Support Specialist. This is temporary full time Monday to Friday, 38 hours per week for 6 months with the view to make the right candidate permanent. Reporting to the IT Support Lead UK, the IT Support Specialist will as part of an existing team be responsible for providing support for end users in all aspects of IT, from infrastructure to business applications, for the facilities in the UK as well as across the EMEA region. Your key responsibilities will be: Supporting end user Windows and MS Application support Providing local IT Support at UK Locations(Oxford, Newport, Manchester). PC/Laptop/Mobile installation and configuration User Account Management and Networking Ensuring calls/tickets are managed in accordance with procedures and SLA Skills and experience necessary: Windows operating systems and Active Directory experience essential 1-2 years IT Experience advantageous ,First Line Support Experience handling issues via Phone Call, In Person, Ticket System Emails The successful candidate: Must be a team player Ability to work under pressure Strong organisational skills Flexibility essential Excellent analytical and troubleshooting skills Ability to Drive (100 Miles Max) to visit other key sites in the UK Ability to work dealing with issues fast, someone able to hit the ground running after training. If this is the job for you apply today!