Wolters Kluwer N.V.

Wolters Kluwer in London is seeking a Technical Support Analyst to resolve a wide range of technical issues for our customers, assist in troubleshooting, and contribute to improved customer satisfaction and operational efficiency. You will guide customers through product installation, document cases, and collaborate with multiple teams to resolve problems, while contributing to knowledge bases and participating in training.

Overview Join Wolters Kluwer as a Technical Support Analyst. You will resolve a wider range of technical issues for our customers, assist in troubleshooting, maintenance, and resolution of support cases, and contribute to improved customer satisfaction and operational efficiency with increasing independence. Responsibilities Handle escalated technical support inquiries from Specialist I. Perform intermediate-level troubleshooting and problem resolution. Guide customers through installation and setup of products. Document customer cases with detailed notes on troubleshooting steps. Collaborate with other departments to resolve intersecting issues. Update and maintain internal knowledge bases and support documentation. Participate in the training of new technical support specialists. Conduct root cause analysis to identify recurring technical issues. Communicate with customers regarding resolution status and follow-up. Assist in creating support content to assist customers with common issues. Qualifications / Skills Intermediate troubleshooting: ability to address more complex technical problems. Product installation: guide customers through installation and setup. Detailed documentation: document support interactions and resolutions. Collaboration: work effectively with other teams and departments. Root cause analysis: identify underlying causes of recurring issues. Knowledge management: update and maintain internal support documentation. Technical training: experience assisting with training for new support specialists. Customer communication: keep customers informed on issue resolution. Language: German proficiency (written and spoken); additional languages are a plus. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by applicable law, and we comply with local regulations.

Wolters Kluwer N.V. is seeking a Senior CX/UX Designer for their UK team. This individual will lead the design of complex user experiences across product areas, ensuring designs meet usability and regulatory standards. You'll work closely with product managers and engineers to deliver high-quality design solutions. The role requires strong experience in designing data-heavy software and conducting independent user research. Proficiency in Figma and a portfolio demonstrating end-to-end design work are also essential.

Wolters Kluwer N.V. is seeking an experienced technical support specialist to handle escalated inquiries and perform intermediate troubleshooting. You will guide customers through product installation, document cases, and collaborate across teams to resolve issues. The role involves updating knowledge bases, training new staff, and conducting root cause analysis to reduce recurring problems. French or additional languages are a plus, supporting a multilingual customer base.

Responsibilities Handle escalated technical support inquiries from Specialist I. Perform intermediate-level troubleshooting and problem resolution. Guide customers through installation and setup of products. Document customer cases with detailed notes on troubleshooting steps. Collaborate with other departments to resolve intersecting issues. Update and maintain internal knowledge bases and support documentation. Participate in the training of new technical support specialists. Conduct root cause analysis to identify recurring technical issues. Communicate with customers regarding resolution status and follow-up. Assist in creating support content to assist customers with common issues. Skills Intermediate Troubleshooting: Enhanced skills for addressing more complex technical problems. Product Installation: Ability to guide customers through product installation and setup. Detailed Documentation: Improved capability to document support interactions and resolutions. Collaboration: Skills to work effectively with other teams and departments. Root Cause Analysis: Basic skills in identifying the underlying causes of recurring issues. Knowledge Management: Ability to update and maintain internal support documentation. Technical Training: Experience in assisting with training for new support specialists. Customer Communication: Enhanced ability to keep customers informed on issue resolution. Language French and/or any other additional language would be considered a plus. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status, in accordance with local regulations.

Wolters Kluwer in London is seeking a Technical Support Analyst to join our global technology team. You will handle escalated technical inquiries, guide customers through installation and setup, and document cases with detailed troubleshooting steps. You will collaborate with other departments, contribute to knowledge bases, participate in training of new specialists, and perform root-cause analysis to identify recurring issues while communicating clearly with customers on resolution status.

Vice President, Global Cyber Exposure Management & Cyber Engineering and ArchitectureApplyremote type: Hybrid (8 days/month)locations: GBR - Kingston: FRA - Paris, Rue des Archives: NLD - Alphen Aan Den Rijn: ESP - Madrid, Castellana: ESP - Barcelonatime type: Full timeposted on: Posted Todayjob requisition id: R Summary We are seeking a strategic and highly technical Vice President to lead our global Cyber Exposure Management / Cyber Engineering & Architecture organization within a complex, multinational enterprise. This executive will drive modernization of the Company's cyber defense capabilities, shape long-term security architecture strategy, and lead large-scale transformation initiatives across infrastructure, cloud, AI-enabled technologies, operational technology, and enterprise platforms. The ideal candidate combines deep technical credibility with executive leadership, operating effectively across engineering, architecture, operations, and business leadership teams. This leader will influence enterprise technology decisions, guide adoption of emerging technologies, and strengthen the organization's ability to identify, prioritize, reduce, and operationalize cyber risk at scale. This role reports directly to the Chief Information Security Officer (CISO) and partners closely with global technology, infrastructure, cloud, digital transformation, AI, product engineering, and business leaders. Essential Duties and responsibilities Strategic Leadership Define and execute the global strategy for Cyber Exposure Management / Cyber Engineering & Architecture aligned to enterprise priorities and business transformation objectives. Lead multi-year cybersecurity modernization programs across global environments. Establish scalable and measurable security engineering and architecture practices. Serve as a senior advisor to executive leadership on emerging cyber threats and AI security implications. Drive adoption of modern security operating models, automation, and platform standardization. Cyber Exposure Management Leadership Lead enterprise-wide exposure management capabilities including vulnerability management and attack surface management. Mature risk-based prioritization models leveraging threat intelligence and exploitability. Drive continuous reduction of enterprise attack surface. Build integrated exposure management capabilities across security and infrastructure teams. Establish executive-level metrics and dashboards. Cyber Engineering & Architecture Leadership Lead global security engineering and architecture teams. Develop future-state enterprise security architecture supporting cloud transformation and AI adoption. Establish architecture standards and secure-by-design principles. Guide selection and optimization of cybersecurity platforms. Oversee engineering roadmaps for cloud, IAM, endpoint, network, AI, DevSecOps, and OT security. Emerging Technology & AI Leadership Partner with enterprise AI and digital teams to enable secure adoption of AI. Provide leadership around AI security, governance, integration, and model protection. Evaluate emerging technologies and innovative security capabilities. Influence enterprise technology strategies to embed cybersecurity early in transformation initiatives. Executive Influence & Global Collaboration Build strong partnerships across infrastructure, cloud, application, and business leadership functions. Influence senior executives and stakeholders globally. Lead globally distributed teams and develop leadership talent. Present cybersecurity strategy and transformation outcomes to executive leadership and board stakeholders. Success Measures Reduction in enterprise cyber exposure and attack surface risk Improved remediation and engineering delivery Successful modernization of security architecture and engineering capabilities Increased adoption of secure-by-design and automation practices Executive confidence in cybersecurity transformation outcomes Job Qualifications Bachelor's degree in computer science, information security, management information systems or similar. 15+ years of cybersecurity leadership experience in large global enterprises. Proven leadership in Cyber Engineering, Security Architecture, Exposure Management, or Cloud Security. Experience leading large global teams. Strong executive presence and technical credibility. Experience driving enterprise-wide cybersecurity transformation initiatives. Experience in developing and implementing scalable Customer Trust Programs Strong business acumen and the ability to translate complex technical concepts into business value. Professional certifications such as CISSP, CISM, AIGP, AAISM, or equivalent. Significant experience with cloud services and cloud technologies (e.g. AWS and Microsoft Azure). Technical Expertise Enterprise security architecture Cloud security and hybrid infrastructure Exposure management and attack surface reduction Zero Trust architecture AI security and emerging technology risks DevSecOps and secure engineering Identity and access management Leadership Characteristics Strategic thinker with strong execution orientation Highly collaborative and influential leader Strong technical credibility Comfortable operating in ambiguity and transformation environments Skilled at balancing innovation with risk reduction Preferred Qualifications Experience supporting AI transformation initiatives. Experience in multinational Fortune 500 environments. Familiarity with OT and industrial environments. Advanced degree preferred. Relevant certifications such as CCSP, TOGAF, CEH or GIAC preferred. Location We can hire in any European or American country where Wolters Kluwer has an office

Vice President, Global Cyber Exposure Management & Cyber Engineering and ArchitectureApplyremote type: Hybrid (8 days/month)locations: GBR - Kingston: FRA - Paris, Rue des Archives: NLD - Alphen Aan Den Rijn: ESP - Madrid, Castellana: ESP - Barcelonatime type: Full timeposted on: Posted Todayjob requisition id: R Summary We are seeking a strategic and highly technical Vice President to lead our global Cyber Exposure Management / Cyber Engineering & Architecture organization within a complex, multinational enterprise. This executive will drive modernization of the Company's cyber defense capabilities, shape long-term security architecture strategy, and lead large-scale transformation initiatives across infrastructure, cloud, AI-enabled technologies, operational technology, and enterprise platforms. The ideal candidate combines deep technical credibility with executive leadership, operating effectively across engineering, architecture, operations, and business leadership teams. This leader will influence enterprise technology decisions, guide adoption of emerging technologies, and strengthen the organization's ability to identify, prioritize, reduce, and operationalize cyber risk at scale. This role reports directly to the Chief Information Security Officer (CISO) and partners closely with global technology, infrastructure, cloud, digital transformation, AI, product engineering, and business leaders. Essential Duties and responsibilities Strategic Leadership Define and execute the global strategy for Cyber Exposure Management / Cyber Engineering & Architecture aligned to enterprise priorities and business transformation objectives. Lead multi-year cybersecurity modernization programs across global environments. Establish scalable and measurable security engineering and architecture practices. Serve as a senior advisor to executive leadership on emerging cyber threats and AI security implications. Drive adoption of modern security operating models, automation, and platform standardization. Cyber Exposure Management Leadership Lead enterprise-wide exposure management capabilities including vulnerability management and attack surface management. Mature risk-based prioritization models leveraging threat intelligence and exploitability. Drive continuous reduction of enterprise attack surface. Build integrated exposure management capabilities across security and infrastructure teams. Establish executive-level metrics and dashboards. Cyber Engineering & Architecture Leadership Lead global security engineering and architecture teams. Develop future-state enterprise security architecture supporting cloud transformation and AI adoption. Establish architecture standards and secure-by-design principles. Guide selection and optimization of cybersecurity platforms. Oversee engineering roadmaps for cloud, IAM, endpoint, network, AI, DevSecOps, and OT security. Emerging Technology & AI Leadership Partner with enterprise AI and digital teams to enable secure adoption of AI. Provide leadership around AI security, governance, integration, and model protection. Evaluate emerging technologies and innovative security capabilities. Influence enterprise technology strategies to embed cybersecurity early in transformation initiatives. Executive Influence & Global Collaboration Build strong partnerships across infrastructure, cloud, application, and business leadership functions. Influence senior executives and stakeholders globally. Lead globally distributed teams and develop leadership talent. Present cybersecurity strategy and transformation outcomes to executive leadership and board stakeholders. Success Measures Reduction in enterprise cyber exposure and attack surface risk Improved remediation and engineering delivery Successful modernization of security architecture and engineering capabilities Increased adoption of secure-by-design and automation practices Executive confidence in cybersecurity transformation outcomes Job Qualifications Bachelor's degree in computer science, information security, management information systems or similar. 15+ years of cybersecurity leadership experience in large global enterprises. Proven leadership in Cyber Engineering, Security Architecture, Exposure Management, or Cloud Security. Experience leading large global teams. Strong executive presence and technical credibility. Experience driving enterprise-wide cybersecurity transformation initiatives. Experience in developing and implementing scalable Customer Trust Programs Strong business acumen and the ability to translate complex technical concepts into business value. Professional certifications such as CISSP, CISM, AIGP, AAISM, or equivalent. Significant experience with cloud services and cloud technologies (e.g. AWS and Microsoft Azure). Technical Expertise Enterprise security architecture Cloud security and hybrid infrastructure Exposure management and attack surface reduction Zero Trust architecture AI security and emerging technology risks DevSecOps and secure engineering Identity and access management Leadership Characteristics Strategic thinker with strong execution orientation Highly collaborative and influential leader Strong technical credibility Comfortable operating in ambiguity and transformation environments Skilled at balancing innovation with risk reduction Preferred Qualifications Experience supporting AI transformation initiatives. Experience in multinational Fortune 500 environments. Familiarity with OT and industrial environments. Advanced degree preferred. Relevant certifications such as CCSP, TOGAF, CEH or GIAC preferred. Location We can hire in any European or American country where Wolters Kluwer has an office

VP & General Manager LSWApplyremote type: Hybrid (8 days/month)locations: GBR - London, Canada Squaretime type: Full timeposted on: Posted Todayjob requisition id: R ROLE SUMMARY The Vice President (VP) of the Legal SoftWare BU (LSW) serves as a member of the LR Divisional Executive Team and is responsible for managing a full P&L pan-European software business operating across multiple European markets. The VP sets the vision, strategy, and operating plan to deliver profitable growth of our legal software solutions.This role leads LSW through a transformation from a multi product, country based operating model to a focused portfolio of three core product lines and a function led pan-European organization, while delivering profitable growth, innovation and operational excellence.The VP sets the vision, strategy and operating plan to accelerate growth, simplify execution and bring differentiated legal software solutions to market faster through the adoption of modern technology and AI enabled capabilities.This role is accountable for revenue growth, profitability, market expansion, and organizational effectiveness, while leading the business through continued digital, AI enabled, and operating model transformation.The GM serves as the BU owner of strategy and execution across Sales, Product, Marketing, Customer Success, Operations, and Regional Leadership, ensuring scalable growth, strong customer outcomes, and long term value creation. The role operates in a highly matrixed global environmentActivities of the VP include: general management of the business, creating vision, establishing business strategy, developing value proposition and overall product strategy for the Business Unit LSW; establishing standards and processes for LSW; overseeing and guiding the BU in the execution of company-wide strategies and tactics; leading the management team; driving growth and transformation, creating and maintaining a reliable system for measurement of business performance for all operations; directing budget development and administration; representing the BU in cross organizational activities; maintaining performance standards while working remotely; and representing WK within the industry.A critical aspect of the role is the ability to operate effectively within a complex matrix, partnering closely with DXG, GBS, HR, Finance, Legal and other corporate functions to deliver integrated, enterprise outcomes. ESSENTIAL DUTIES AND RESPONSABILITIES Business & P&L Leadership Own and deliver full P&L accountability, including revenue growth, margin expansion, cost discipline, and forecasting accuracy. Lead the transformation from a fragmented product and country model to three key products with clear ownership and accountability Define and execute a multi year growth strategy aligned with corporate objectives and regional market dynamics. Drive predictable, scalable growth across subscription, renewals, expansion, and new customer acquisition. Establish and monitor KPIs, dashboards, and operating rhythms to ensure transparency and accountability Growth, Go to Market & Commercial Excellence Lead end to end go to market strategy, including pricing, packaging, segmentation, and channel optimization to markets across Europe. Strengthen enterprise and mid market sales effectiveness through disciplined pipeline management and value based selling. Embed a strong customer first mindset, ensuring products, services and experiences are grounded in real customer needs and measurable outcomes Identify and capitalize on new growth, product, and partnership opportunities across European markets. Product, Technology & AI Enablement Partner closely with Product and Engineering leaders to shape a customer led innovation-driven product roadmap, including AI enabled capabilities. Accelerate speed to market, leveraging modern development practices, cloud platforms, data and AI to shorten innovation cycles Ensure high quality execution from concept to launch while balancing speed, scalability, security and regulatory compliance. Promote data driven decision making and responsible adoption of new technologies across the organization. Organizational & Operating Model Transformation Lead the evolution toward a function led pan-European operating model across markets. Act as a change leader, driving clarity, engagement and momentum through periods of structural and cultural transformation Clarify governance, decision rights, and accountability to increase speed, execution quality.and collaboration Drive continuous improvement in processes, cost structure, and organizational effectiveness. People, Culture & Leadership Build, inspire, and retain a high performing leadership team capable of operating at scale across Europe. Foster a culture of ownership, collaboration, inclusion, and growth mindset, aligned with company values. Develop future read-ready capabilities, succession plans and a diverse leadership pipeline. Demonstrate strong matrix leadership, influencing without authority and aligning diverse functional and regional stakeholders. External Representation & Stakeholder Management Serve as a senior ambassador of the company with customers, partners, regulators, and industry bodies.across Europe Strengthen the company's brand and reputation across European markets. Collaborate with global peers and corporate functions to advance enterprise priorities. Success Measures Sustainable revenue growth and market share expansion Gross margin and operating income improvement Customer retention, satisfaction, and net revenue expansion Successful execution of AI, product, and operating model initiatives Leadership bench strength and employee engagement. OTHER DUTIES Ensure seamless collaboration and integration with DXG, GBS, HR, Finance, Legal, Communications and other enterprise functions embracing them as integral partners of LSW success. Represent the BU in cross-organizational and enterprise initiatives. JOB QUALIFICATIONS Education Minimum: Bachelor's Degree (or local equivalent) in Business, Finance, Marketing, or related discipline. Preferred: Master's Degree in Business Administration or related discipline. Experience Required + 5+ years Senior leadership experience (GM/VP level), with full P&L ownership.in a software or technology enabled business + Demonstrated track record in enterprise or B2B software, preferably SaaS, + Proven success leading pan-European businesses with strong cultural awareness and sensitivity across multiple geographies. + Strong background in product strategy, commercialization and growth acceleration + Proven change leadership experience, including operating model and organization transformation + Demonstrated ability to lead cross functional teams spanning Sales, Product, Tech, Marketing, Operations and support functions. + Effective talent management including developing and acquiring professional level staff in different functional disciplines and locations Preferred + Experience leveraging AI, data, and modern technology platforms to drive innovation and growth. + Multilingual capabilities and deep European market understanding. Other Knowledge, Skill & Abilities Core competency requirements: P&L & Commercial Leadership Seasoned general manager with full P&L ownership, strong commercial judgment, and a proven ability to drive sustainable, profitable growth. Demonstrates disciplined financial management, pricing and portfolio optimization, and data driven decision making to balance short term performance with long term value creation. Enterprise Software & Technology Innovation Proven leader in B2B enterprise software with a strong SaaS mindset. Brings deep curiosity and practical application of modern technologies, including AI, data, and cloud platforms, to accelerate innovation and speed to market while maintaining quality, security, and regulatory rigor. Pan European Leadership & Cultural Fluency Experienced pan European executive with a track record of leading complex, multinational businesses across diverse markets. Demonstrates strong cultural awareness, adaptability, and the ability to unify teams across countries while respecting local customer, market, and regulatory nuances. Customer Centric Growth Mindset Highly customer focused leader who embeds customer outcomes into strategy, product innovation, and go to market execution. Consistently identifies growth opportunities through market expansion, product differentiation, and improved customer experience, fostering a culture of experimentation and continuous improvement. Change & Transformation Leadership Credible transformation leader with experience driving operating model, organizational, and product portfolio change at scale. Excels at leading through ambiguity, aligning stakeholders around a clear change narrative, and sustaining momentum through multi year transformation journeys. Matrix Leadership & Enterprise Collaboration Highly effective in complex, matrixed environments. Builds strong partnerships across corporate and functional teams (e.g., Product, Technology, DXG, GBS, HR, Finance) and prioritizes enterprise outcomes over silos. Influences without authority to drive alignment, execution speed, and collective success. Generale competency requirements: Forging purpose and vision + Leads with a strong, unifying vision that resonates across the organization. Able to look beyond short-term planning goals to connect to market trends and longer term customer needs + Demonstrates strong tech curiosity, the courage to act on innovation and an aptitude for fusing technology and novel ways of working to identify and leverage emerging opportunities + Systems thinker, able to quickly survey and understand complex and dynamic systems and connect dots within the organization and externally + Demonstrates strong communication skills . click apply for full job details

Wolters Kluwer N.V. is seeking a Vice President & General Manager for its Legal Software Business Unit, based in London. This role involves full P&L management and strategic oversight across multiple European markets, focusing on profitable growth and operational excellence. The ideal candidate will have extensive senior leadership experience, a strong background in B2B software, and a proven track record in driving organizational transformations. The position requires collaborative leadership and the ability to engage diverse stakeholders effectively.