Ciena Corporation
They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement. This is a secondary processing purpose. This is a secondary processing purpose. This is a primary processing purpose. This is a secondary processing purpose.As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.# About Ciena Making a difference in people's lives through design and implementation of leading network technologies. That's what motivates us.Embrace diversity. Celebrate inclusion. Champion ideas. From across the table to around the world, our path to innovation comes from our friendly environment and outstanding people. That's the Ciena network.# Position Overview This position reports directly to the Vice President, Customer Operations.You will lead the field service partner ecosystem supporting EMEA, APAC & Subsea customers in more than 50 countries, as well as select global strategic business owners (technical support, managed services).Lead and develop an internationally distributed team of 8 members.Drive a budget spend of approximately 50m$.Manage approximately 25 services partners performance geographically spread based on predefined KPI both financials and customer satisfaction based.Your thoughtful leadership and collaborative, consultative approach will drive the success of both regional and global business owners.You will translate complex business needs into scalable, partner-based field service solutions-including field engineering, installation, and commissioning of telecom networks.You will identify, evaluate, and manage partners capable of fulfilling Ciena's evolving business requirements.You will own the full partner lifecycle: identification, capability assessment, commercial evaluation, contracting, onboarding, operational planning, transition, and "go live."You will establish and manage KPIs to ensure optimal performance in cost, value, service quality, customer satisfaction, and business agility. Key Responsibilities Drive the services partners business strategy, ensuring alignment with Ciena's global objectives and regional market needs. Lead and develop an internationally distributed team, assigning duties and objectives that support both business strategy and individual growth. Engage with regional business owners to quantify service, resource, and field competency requirements ("the scope") and associated financials. Define and map service partner solutions tailored to regional and global needs. Collaborate with regional and global Ciena services stakeholders, as well as the SPLM team, to align partner scope, commercial terms, contracts, and performance expectations with business and customer requirements. Prepare and oversee/drive negotiations of Service Partner Agreements in coordination with Ciena Legal and Procurement. Drive partner contracting and onboarding, supporting all facets of Service Partner Development from initial engagement through ramp-up and transition to "steady state" delivery. Manage partner performance based on predefined metrics/KPIs, leading both internal and external performance reviews and addressing issues as needed. Establish and manage "change control" regimes for partner relationships. Monitor business dynamics-short, medium, and long term-and proactively adjust the delivery engine by remodeling, adding, changing, or removing partners as needed. Develop sub-sets of strategic and global Service Partner ecosystems to address specific regional business and operational requirements. Drive high resilience best practices and continuous improvement within the partner ecosystem. Lead cost reduction initiatives through automation, process improvements, and innovative service delivery models. Foster a culture of diversity, inclusion, and collaboration across the international team and partner network. Deliver comprehensive and timely reports to regional business leaders and executives. Act as a visible leader and ambassador for Ciena, building strong relationships with internal stakeholders and external partners. Success Measures Your team is fully aligned with regional and global business objectives, operating as a cohesive, high-performing unit. The service partner ecosystem is fit-for-purpose, agile, and resilient. Partner costs are at or below targeted budget. Customer quality metrics consistently exceed 90% for communication, workmanship, site housekeeping, safety, punctuality, and overall field service performance. Ideal Profile Deep knowledge of the telecom marketplace, its dynamics, and emerging trends, with the ability to translate customer requirements into innovative service partner solutions. University degree or equivalent certification in Engineering, Business, Operations Management, or related field. 15+ years of progressive leadership experience in global organizations. Experience in the technology or telecommunications industry. Proven ability to lead and manage complex, cross-functional initiatives, with a focus on effective partnerships and collaboration for business success. Clear understanding of Telecom Services (Deployment & Maintenance and Managed Services). Strong knowledge of services and field operations management principles. Commercial & contractual negotiation expertise. Consistent track record of exceeding agreed-to metrics. Team management & performance management experience. Experience in business process optimization, continuous improvement, and change management. Strategic thinker with a track record of driving financial and operational excellence. Ability to influence, collaborate, and gain stakeholder confidence at all levels, developing key internal and external partnerships. Demonstrated ability to challenge current practices and drive positive change. Sense of accountability and commitment to customer satisfaction. Strong business acumen, negotiations, and contract management skills, including a working understanding of contractual terms & conditions and risk mitigation. Exceptional verbal and written communication skills. Ability to manage conflict and stress in an environment with competing priorities. Comfortable working with multiple internal teams, from individual contributors to senior executives. Ability to promote a positive and enjoyable work environment for colleagues and customers, fostering engagement and retention. Project management skills for keeping projects on schedule and assuring all relevant parties are informed on progress or issues. Proven skills in desktop applications such as Excel, Word, PowerPoint, and project planning software. our to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement. This is a secondary processing purpose. This is a secondary processing purpose. This is a primary processing purpose. This is a secondary processing purpose.As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.# About Ciena Making a difference in people's lives through design and implementation of leading network technologies. That's what motivates us.Embrace diversity. Celebrate inclusion. Champion ideas. From across the table to around the world, our path to innovation comes from our friendly environment and outstanding people. That's the Ciena network.# Position Overview This position reports directly to the Vice President, Customer Operations.You will lead the field service partner ecosystem supporting EMEA, APAC & Subsea customers in more than 50 countries, as well as select global strategic business owners (technical support, managed services).Lead and develop an internationally distributed team of 8 members.Drive a budget spend of approximately 50m$.Manage approximately 25 services partners performance geographically spread based on predefined KPI both financials and customer satisfaction based.Your thoughtful leadership and collaborative, consultative approach will drive the success of both regional and global business owners.You will translate complex business needs into scalable, partner-based field service solutions-including field engineering, installation, and commissioning of telecom networks.You will identify, evaluate, and manage partners capable of fulfilling Ciena's evolving business requirements.You will own the full partner lifecycle: identification, capability assessment, commercial evaluation, contracting, onboarding, operational planning, transition, and "go live."You will establish and manage KPIs to ensure optimal performance in cost, value, service quality, customer satisfaction, and business agility. Key Responsibilities Drive the services partners business strategy, ensuring alignment with Ciena's global objectives and regional market needs. Lead and develop an internationally distributed team, assigning duties and objectives that support both business strategy and individual growth. Engage with regional business owners to quantify service, resource, and field competency requirements ("the scope") and associated financials. Define and map service partner solutions tailored to regional and global needs. Collaborate with regional and global Ciena services stakeholders, as well as the SPLM team, to align partner scope, commercial terms, contracts, and performance expectations with business and customer requirements. Prepare and oversee/drive negotiations of Service Partner Agreements in coordination with Ciena Legal and Procurement. Drive partner contracting and onboarding, supporting all facets of Service Partner Development from initial engagement through ramp-up and transition to "steady state" delivery. Manage partner performance based on predefined metrics/KPIs, leading both internal and external performance reviews and addressing issues as needed. Establish and manage "change control" regimes for partner relationships. Monitor business dynamics-short, medium, and long term-and proactively adjust the delivery engine by remodeling, adding, changing, or removing partners as needed. Develop sub-sets of strategic and global Service Partner ecosystems to address specific regional business and operational requirements. Drive high resilience best practices and continuous improvement within the partner ecosystem. Lead cost reduction initiatives through automation, process improvements, and innovative service delivery models. Foster a culture of diversity, inclusion, and collaboration across the international team and partner network. Deliver comprehensive and timely reports to regional business leaders and executives. Act as a visible leader and ambassador for Ciena, building strong relationships with internal stakeholders and external partners. Success Measures Your team is fully aligned with regional and global business objectives, operating as a cohesive, high-performing unit. The service partner ecosystem is fit-for-purpose, agile, and resilient. Partner costs are at or below targeted budget. Customer quality metrics consistently exceed 90% for communication, workmanship, site housekeeping, safety, punctuality, and overall field service performance. Ideal Profile Deep knowledge of the telecom marketplace, its dynamics, and emerging trends, with the ability to translate customer requirements into innovative service partner solutions. University degree or equivalent certification in Engineering, Business, Operations Management, or related field. 15+ years of progressive leadership experience in global organizations. Experience in the technology or telecommunications industry. Proven ability to lead and manage complex, cross-functional initiatives, with a focus on effective partnerships and collaboration for business success. Clear understanding of Telecom Services (Deployment & Maintenance and Managed Services). Strong knowledge of services and field operations management principles. Commercial & contractual negotiation expertise. Consistent track record of exceeding agreed-to metrics. Team management & performance management experience. Experience in business process optimization, continuous improvement, and change management. Strategic thinker with a track record of driving financial and operational excellence. Ability to influence, collaborate, and gain stakeholder confidence at all levels, developing key internal and external partnerships. Demonstrated ability to challenge current practices and drive positive change. Sense of accountability and commitment to customer satisfaction. Strong business acumen, negotiations, and contract management skills, including a working understanding of contractual terms & conditions and risk mitigation. Exceptional verbal and written communication skills. Ability to manage conflict and stress in an environment with competing priorities. Comfortable working with multiple internal teams, from individual contributors to senior executives. Ability to promote a positive and enjoyable work environment for colleagues and customers, fostering engagement and retention. Project management skills for keeping projects on schedule and assuring all relevant parties are informed on progress or issues. Proven skills in desktop applications such as Excel, Word, PowerPoint, and project planning software. our to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Ciena Corporation
Edinburgh, Midlothian
They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement. This is a secondary processing purpose. This is a secondary processing purpose. This is a primary processing purpose. This is a secondary processing purpose.SVT/PV Engineer Routing/IP 1 - New Grad page is loaded SVT/PV Engineer Routing/IP 1 - New Gradlocations: UK- Edinburgh - 19A Canning Sttime type: Full timeposted on: Posted Todayjob requisition id: R029809As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. Summary Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one - your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL. Ciena's existing Packet Products portfolio comprises of a broad family of products for access and aggregation tiers of the network. Your role Ciena is seeking New Graduate Software QA Engineers to complete a placement in our engineering team and help drive the testing and development of the Service Aware Operating System (SAOS), in order to support our customers in developing and deploying their virtualized networks.As a QA Software Engineer you will be creating and running tests to find defects in a feature. You will review feature design documents, create a testplan, execute tests, raising any bugs you find and work with development engineers to fix that bug. Test Automation is a significant part of the role and you will automate all tests in python to allow continual automated regression tests of images.As a new hire, you will have an assigned Mentor and access to excellent opportunities to build your knowledge, skills and experience and progress forward within the team. QA Roles and Responsibilities Participate in review of requirements and contribute to detail specification of features for new networking products Define test plans and test cases, to ensure known quality prior to the release of new features Execute test cases, maintain and report on product feature performance, conformance, and regression status Work closely with engineers across teams to ensure quality for the features. Automate QA testing for the features in each release Share in maintaining core test automation with the team Record and track product defects Recreate customer-reported defects to clarify problem definitions Knowledge and Experience MCA or M. Tech. or B. Tech. in Computer Science / IT / Electronics / CyberSecurity or similar. An understanding of all stages of a Software development lifecycle Network hardware setup and triage Experience of cloud networks or network virtualization Open Source project contribution Object-oriented python and/or pytest experience desirable (or similiar scripting, and/or C experience). Knowledge and demonstrated usage of Linux OS (ideally Debian) desirable. Any knowledge of Atlassian toolset (Bitbucket, Confluence, Jira) Knowledge of network routers/switches or routing protocols (OSPF, IS-IS, BGP, etc.) and services (DHCP, DNS, etc) Can demonstrate an understanding of computer hardware architecture and operating system architecture. Knowledge of AI/Machine Learning and application of this technology in the QA Lifecycle would also be advantageous. Skills Ability to analyse and critique software functionality. Problem solving. Can describe visible symptoms of a problem, and propose alternative ways to approach the diagnosis of the underlying issue. Attitude Tenacious Able to articulate problems found Able to work in small teams and individually Inquisitive & conscientious at investigating problems Collaborative Additional Information We can offer you an unparalleled opportunity to gain in-depth networking knowledge, working alongside a diverse and industry leading team of network engineers, building components to support customer network services and our own network infrastructure, including bring-ups on new emerging prototype hardware. You must be currently based in the UK and hold a valid permanent work permit for the country Location The team are located in the heart of Edinburgh, just a few minutes' walk from Haymarket station.Join our to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement. This is a secondary processing purpose. This is a secondary processing purpose. This is a primary processing purpose. This is a secondary processing purpose.SVT/PV Engineer Routing/IP 1 - New Grad page is loaded SVT/PV Engineer Routing/IP 1 - New Gradlocations: UK- Edinburgh - 19A Canning Sttime type: Full timeposted on: Posted Todayjob requisition id: R029809As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. Summary Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one - your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL. Ciena's existing Packet Products portfolio comprises of a broad family of products for access and aggregation tiers of the network. Your role Ciena is seeking New Graduate Software QA Engineers to complete a placement in our engineering team and help drive the testing and development of the Service Aware Operating System (SAOS), in order to support our customers in developing and deploying their virtualized networks.As a QA Software Engineer you will be creating and running tests to find defects in a feature. You will review feature design documents, create a testplan, execute tests, raising any bugs you find and work with development engineers to fix that bug. Test Automation is a significant part of the role and you will automate all tests in python to allow continual automated regression tests of images.As a new hire, you will have an assigned Mentor and access to excellent opportunities to build your knowledge, skills and experience and progress forward within the team. QA Roles and Responsibilities Participate in review of requirements and contribute to detail specification of features for new networking products Define test plans and test cases, to ensure known quality prior to the release of new features Execute test cases, maintain and report on product feature performance, conformance, and regression status Work closely with engineers across teams to ensure quality for the features. Automate QA testing for the features in each release Share in maintaining core test automation with the team Record and track product defects Recreate customer-reported defects to clarify problem definitions Knowledge and Experience MCA or M. Tech. or B. Tech. in Computer Science / IT / Electronics / CyberSecurity or similar. An understanding of all stages of a Software development lifecycle Network hardware setup and triage Experience of cloud networks or network virtualization Open Source project contribution Object-oriented python and/or pytest experience desirable (or similiar scripting, and/or C experience). Knowledge and demonstrated usage of Linux OS (ideally Debian) desirable. Any knowledge of Atlassian toolset (Bitbucket, Confluence, Jira) Knowledge of network routers/switches or routing protocols (OSPF, IS-IS, BGP, etc.) and services (DHCP, DNS, etc) Can demonstrate an understanding of computer hardware architecture and operating system architecture. Knowledge of AI/Machine Learning and application of this technology in the QA Lifecycle would also be advantageous. Skills Ability to analyse and critique software functionality. Problem solving. Can describe visible symptoms of a problem, and propose alternative ways to approach the diagnosis of the underlying issue. Attitude Tenacious Able to articulate problems found Able to work in small teams and individually Inquisitive & conscientious at investigating problems Collaborative Additional Information We can offer you an unparalleled opportunity to gain in-depth networking knowledge, working alongside a diverse and industry leading team of network engineers, building components to support customer network services and our own network infrastructure, including bring-ups on new emerging prototype hardware. You must be currently based in the UK and hold a valid permanent work permit for the country Location The team are located in the heart of Edinburgh, just a few minutes' walk from Haymarket station.Join our to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
