IntaPeople

Senior TechOps/DevOps Engineer IntaPeople are working with a disruptive financial services organisation who have been recognised as having one of the most exciting upcoming products in Europe. We are currently looking for a Senior TechOps/DevOps Engineer who has a strong focus on AWS Infrastructure. Due to substantial growth in the US market, you ll join the team and work closely with multiple Cloud & Software Engineers to build and maintain their modern technology platform for their target market globally. Responsibilities (at a glance): You will be responsible for Designing, building, and maintaining their AWS infrastructure using Terraform and Terragrunt whilst driving the standards for management and architecture. You will Architect and maintain a comprehensive monitoring stack whilst configuring Prometheus for metrics, visualise data in Grafana , and standardise distributed tracing across our services using tools such as OpenTelemetry . You will Implement and manage traffic management strategies using AWS to ensure performance standard for their global client base. Using Kubernetes (EKS) to manage and scale clusters Build and deploy pipelines using GitHub Actions and Octopus Deploy , moving them towards continuous delivery. Using HashiCorp for security and monitoring standards required within their industry Essential Requirements Strong professional experience with AWS core services (EC2, VPC, EKS, RDS, IAM). Strong hands-on experience with Prometheus (PromQL) and Grafana (you understand the difference between logging, metrics, and tracing). Strong proficiency with Terraform and specifically Terragrunt for managing complex environments. Extensive experience managing container orchestration with Kubernetes clusters Proven experience building pipelines (CI/C) using GitHub CI or/and Octopus Deploy. The ability to read and debug code in at least one of their core languages: JavaScript, Golang, Node.js or PHP. Benefits at a glance: A starting salary of £60,000 - £70,000 DOE A starting holiday allowance of 25 days holidays + Bank Holidays An additional day off for your birthday Hybrid office working arrangements (3 days onsite / 2 days wfh) Flexible working environment City centre location with modern, open plan working spaces (Cardiff City centre) Perks platform that includes free coffee, cycle to work scheme, cinema tickets and a whole host of discounts/cashback as well as online workouts, wellnesses classes and 24/7 GP support For more information please call Nathan Handley on (phone number removed) or click apply now for a call back. Please note this role is based in Cardiff 3days per week and candidates must be able to comfortably travel. We do not have the ability to provide sponsorship currently.

Engineering/Test Technician Initial 6-month contract high likelihood for extension (or made permanent) A global company at the forefront of its tech sector are looking for an Engineering Technician to join their test and validation team in Cardiff. The successful candidate will be responsible for test operations, which validate products developed by the engineering teams prior to production/industrialisation. You will perform manual test operations and use automated test processes to support product validation processes and to improve tests. A mixture of hardware (electronics) and manual (IT) testing. This contract would be suitable for an apprentice trained, or experienced, manual tester or electronics technician, a recent graduate with experience/a keen interest in IT and electronics, or an individual working towards a HNC would also be considered.

iSeries Development Lead Salary: £58,000 - £62,000 Contract: Permanent, full-time Location: Hybrid (regular travel to Cardiff required) We re looking for an experienced iSeries specialist to lead a small development team and keep key exam processing systems running smoothly. It s a hands-on role where you ll guide technical decisions, support a team of five developers and make sure core applications stay reliable for users across the organisation. What you ll be doing Leading the maintenance and modernisation of iSeries systems Acting as the lead developer for RPG and COBOL work Designing and delivering new features, integrations and system updates Overseeing data processing workloads and ensuring outputs are accurate and delivered on time Reviewing external software and making sure integrations meet internal standards Producing clear technical specs and documentation Working with product, BI, research, developers and other internal teams to shape solutions Keeping project leads updated on progress and managing priorities within the team Supporting users, explaining technical changes in plain language and improving existing processes Line managing the iSeries team including workload planning, development and pastoral support What you ll need Strong experience developing in RPG, COBOL, Java or .NET Understanding of the AS400 environment (CL, DDS, DB2 etc) Ability to design specs, analyse systems and support testing and user journeys Experience working with data processing, integrations and legacy modernisation Clear communication skills and confidence dealing with a range of stakeholders Experience leading or mentoring developers is an advantage What s on offer 25 days annual leave plus 16 additional days 28% Pension Hybrid working policy Supportive working culture with opportunities to develop skills Welsh language skills not required, but an interest in learning is welcomed How to apply Applications are open to candidates across the UK, though regular time on-site in Cardiff is needed. Closing date is Sunday 11 January 2026 with interviews planned for the following week.

IntaPeople are delighted to represent a dynamic financial services organisation based in Cardiff who have been recognised as a Great place to Work for several years running. Due to a large amount of continued growth we re looking to hire 4-5 Software Engineers within their tech agnostic engineering teams. The team work remotely so candidates based throughout the UK are welcome to apply but a Cardiff based office location is also available for hybrid working if desired. Candidates may need to visit the office on a Ad-hoc basis, so candidates must be living and working within the UK. This is a fantastic time to join their product teams who have a wide range of technology products, software and services on offer. Being an experienced Engineer you will also contribute to a wide range of development projects whilst championing engineering excellence which will help shape the future of their products. This team uses several technologies so we re looking to speak with candidates with the below skills. Skills and experience at a glance: A minimum of 4-7+ years experience as a Software/Senior Engineer Strong experience with technologies Golang Good experiene with TypeScript or Java would also be beneficial but not essential Experience with both JavaScript and frameworks such as React and Express.js (or similar) Strong experience using HTML & CSS Experience with cloud platform providers such as AWS, Azure or GCP Experience with CI/CD and DevOps tooling and processes You will be responsible for writing clean and maintainable code that aligns to their business requirements whilst ensuring all engineering work is covered by suitable unit tests within the team. You ll collaborate with other Software Engineers, Product Owners, Scrum Masters and internal stake holders to support standards, growth and discipline within this product development team. As a Mid-Senior level Engineer you will work effectively as a member of a close knit Scrum/Agile team whilst always practicing the importance of Secure Software Development. Having skills in technologies such as Kubernetes, Docker and Database engineering (PostgreSQL/DynamoDB) would be desirable but not essential. Role at a glance: Senior Software Engineer (Cardiff) Fully remote or Hybrid positions available (UK only) A competitive starting salary of £65,000 - £75,000 depending on experience 25 days annual leave (plus bank holidays) rising upon length of service Ability to buy or sell up to 5 days per year A matched pension of up to 6% Private Health Insurance Cycle to work scheme Training budgets Bonus and share schemes Plus so much more . For more information, please call Nathan Handley on (phone number removed) or click APPLY now to be considered. As mentioned, the teams do work largely on a remote basis to candidates will need to have a suitable home working environment and be comfortable with ad-hoc travel to Cardiff 3-4 times per year. We are unable to provide sponsorship opportunities.

IntaPeople are currently representing a client based in South Wales who due to a substantial amount of growth now require an experienced Platform Engineer join their core production team. This role is about shaping how their platforms scale, ensuring resilience, and embedding DevOps principles across the business using tools of Terraform/Ansible frameworks, CI/CD pipelines, observability, and infrastructure design. The Platform Engineer will be responsible for running their largest systems within their industry in the UK and having recently launched in the USA, they now are building within this resource area. Their an on-premise first business of which 99% of their workload-intensive applications run on Proxmox which requires robust on-prem operations with hybrid cloud integrations. For the right engineer, this is an opportunity to make a major impact in a scaling, founder-led business with a track record of continuous product development and an ambitious growth plan. Resilience: Disaster recovery, backups, and replication across multiple data layers are constant priorities. Extreme velocity: They push code to production up to 4 times per day, running fast and breaking things, but aiming to remain online as much as possible. This is a challenging environment but one that will give engineers somewhere to grow and thrive! We are looking for: At least 5+ years experience within platform/devops/infrastructure focussed role Strong virtual environment skills (proxmox or similar) Experience with CI/CD pipelines, Terraform and Ansible Experience with Servers Linux etc Strong experience with databases such as MySQL Senior Engineers who have the ability to take the lead on projects or mentor juniors when needed This organisation is a self-funded, profitable business that has set strong growth plans for 2026. They are investing heavily within their own software and infrastructure platforms. This is an excellent time to join the team right now as you will play a pivotal role in shaping how that growth is supported. The IT Director has described the environment as fast paced, but highly rewarding. They push code multiple times a day as things move quickly. Role overview Platform Engineer Bridgend / Hybrid (2-3days per week) Salary £55,000 - £62,500 depending on experience 28days annual leave (inc. BH) increasing with length of service New office equipment such as Macbook etc Flexi time working structure Cycle to work scheme For more information please contact Nathan Handley on (phone number removed) or click APPLY now to be considered. Please note, we can provide sponsorship to candidates who are already living and working within the UK and have an established based within a commutable distance of the office.

We are looking for a Test Engineer to establish and lead an in-house product testing function for a growing engineering organisation. This is a hands-on role where you will set up test equipment, carry out structured testing activities, and develop test plans in collaboration with the Engineering Manager. You ll play a key role in ensuring products meet performance, reliability, and durability expectations throughout the development cycle. This is an opportunity to build a testing capability from the ground up while working on a wide range of physical, environmental, and functional tests across complex electro-mechanical systems. Key Responsibilities Set up and carry out product development tests, including (but not limited to): Environmental chamber testing Vibration and drop testing PCB test jig development General reliability and durability assessments Produce and maintain test plans and procedures based on engineering input Record results accurately and maintain organised documentation Prepare, handle, and manage test samples to required standards Support commissioning, setup, and troubleshooting of test rigs and instrumentation Work closely with engineering teams to ensure testing aligns with design intent and product requirements Maintain test equipment, monitor calibration status, and oversee inventory Contribute to improvements in testing methods, workflow, and equipment capability Qualifications & Experience: Understanding of electronic or mechanical engineering principles Experience in a testing, validation, or laboratory environment Ability to work independently and deliver accurate, high-quality results HNC or equivalent in engineering, or 2+ years of relevant experience Familiarity with environmental and mechanical testing techniques Experience assembling or wiring test fixtures, rigs, or cable harnesses Opportunity to set up and help manage an engineering test function, working on a broad range of technically interesting projects. If this sounds like an ideal opportunity, please apply for immediate consideration.

Business Analyst (Microsoft / Automation) Start: 5th January 2026 Duration: 12 months (with optiion to extend) Location: Cardiff onsite once p/week (you must live within an hour and a half of Cardiff for this one) Hours: Full-time, 8 hours per day Rate: £400 - £500 p/day - Inside IR35 and paid through an umbrella company Experience: 3 8 years Business Analysis experience ideally We re looking for a Business Analyst who s confident working with Microsoft tools and has a knack for spotting where processes can run smoother. Someone who can sit with the business, understand what s slowing things down, and turn that into automated workflows that actually make life easier. What you ll be doing: • Reviewing current processes and identifying opportunities to automate using Power Automate • Working closely with stakeholders to gather and document requirements • Supporting teams through change, including training and user guides • Partnering with IT/development teams to deliver secure, scalable solutions What you ll need: • Strong experience with Power Automate, PowerApps and SharePoint • Advanced Excel skills (including Power Query) • Solid background in requirements gathering and process mapping • Experience with Azure DevOps, JIRA or Confluence • Comfortable handling data and ideally building dashboards • Financial industry experience is helpful but not essential • Familiarity with Agile ways of working and user story creation If this sounds of interest to you please apply for a confidential chat, thanks!

IntaPeople are working exclusively with a well-known Welsh based client who due to internal growth require an experienced AI focussed Software Engineer to join their digital function in Wales. The Senior/Lead Engineer will be responsible for the designing, developing, and deploying AI capabilities across the organisation to ensure technologies deliver innovation, efficiency and value throughout the org. As part of the wider organisations digital function, you will work collaborate with other developers and the solutions delivery team to ensure the delivery of company wide data software projects are priority. With this being a large organisation, they re technology estate is fairly broad but we re looking to speak with candidate who have skills in areas such as; Technical skills; Strong programming skills in JavaScript, TypeScript and React Experience with AI/ML frameworks (e.g. TensorFlow and PyTorch etc) A genuine interest in how AI can be used within the work place Ability to design and deliver AI solutions at scale Excellent diagnostic and problem-solving skills, seeking innovative solutions to complex problems A computer science or studies related degree Having knowledge or experience with MLOps , Cloud based services such as AWS, Azure and GCP would be highly desirable but not essential. Working with the wider software team, you will also be responsible for leading the end-tend development of AI model and system within the organisation. You will also collaborate closely with senior managers to provide expert technical knowledge and solutions to internal and external stakeholders. You will also mentor and coach your team members to ensure their professional development is at the forefront of the team which is monitored across the teams SLA s. We are realistically looking for an experienced Software Engineer who has some exposure and an interest in Artificial Intelligence (AI) and who wants to join their journey of making this emerging technology both reliable and ethical within the organisation. We ll be looking for the right cultural fit on this position also due to it being such a new role within the business. Whilst their based in Cardiff and the team work remote/hybrid, we are open to candidates who are living further afield within the UK (only) and who will work predominately remote with adhoc monthly visits to Cardiff City Centre. What you ll get in return (at a glance): A starting salary of between £51,200 - £59,860 depending on your experience A Local Government pension scheme (circa 30% employer contribution) 25 days annual leave plus an additional 16 paid days allowance (which includes 8 bank holidays/Festive closures) True flexible working between the hours of 7:00 am > 7:00 pm Remote working This role is required to be onsite in Cardiff at least once per month. Free onsite parking when attending site The opportunity to contribute to local & national educational services A highly rewarding environment Career stability in a thriving sector For more information and the full job specification please call Nathan Handley on (phone number removed) or click APPLY now. Please note, we do not hold the ability to provide sponsorship or relocation packages.

IntaPeople are proud and excited to be appointed to recruit several DevOps Engineers at various levels for a Welsh-based not-for-profit sector client on an exclusive growth project. This is a very exciting opportunity to join their fast-growing IT team in this newly created position. You will be responsible for designing and building DevOps solutions for a range of transformational IT and Digital projects with a range of internal and external suppliers and stakeholders. We are seeking two DevOps Engineers from a Mid to Senior-level so please do not hesitate to apply regardless of the amount of experience you have within a DevOps position. This organisation will give you stability in this forever changing economical environment. Skills 3-5+ years experience as a DevOps Engineer (or within a similar role) Technical Expertise: Proven experience in designing, developing, and maintaining complex public cloud services, with a deep understanding of Microsoft cloud and DevOps technologies, including experience in one or more of: Azure PaaS, Azure IaaS and Azure DevOps DevOps Practices: Proficiency with DevOps tools and practices, including CI/CD pipelines, containerization (Docker, Kubernetes), and infrastructure as code (Terraform, Ansible). Monitoring and Logging: Expertise in implementing and managing monitoring and logging solutions using technologies such as Log Analytics, Azure Monitor, Defender for Cloud, or similar tooling provided by cloud platform vendors to ensure system reliability and performance. Agile Methodologies: Strong experience in implementing and leading Agile methodologies, including Scrum and Kanban, to ensure efficient and effective project delivery. Responsibilities (at a glance) Drive project success and support a culture of excellence through leading sprint ceremonies, including planning, daily stand-ups, reviews, and retrospectives to ensure the team adheres to Agile principles, facilitating discussions to identify obstacles and promote continuous improvement. Design, build, and maintain public cloud infrastructure using a mix of IaaS and PaaS resources, deployed via Infrastructure as Code (built in terraform) to deliver a secure, scalable cloud platform in line with their Cloud Principles. Design, build, and maintain build and release pipelines using Azure DevOps in line with their CI/CD principles to ensure that deployment strategies for resources are repeatable, scalable and highly available. Refine the DevOps culture across the engineering teams through continuous improvement and iteration of Software Development lifecycles to increase automation and reduce manual effort. Have deep technical knowledge to provide support to delivery teams in solving complex problems. What you ll get in return (at a glance) A salary of circa £43,000 - £56,000 (depending on experience) - Mid-Senior level 28 days annual leave + public bank holidays A flexible working environment Competitive Legal and General pension Scheme (8% contribution) 4 x Death in service Free Rail travel throughout Wales The opportunity to work on modern and industry changing projects Salary sacrifice scheme such as cycle to work, electric vehicle To be based in their brand new, modern offices 2 days per week with the wider team in Pontypridd A chance to truly contribute to large scale digitalisation projects within Wales For more information click APPLY now or for a confidential chat call Nathan Handley on (phone number removed). This role is commutable from Swansea, Bridgend, Cardiff and Newport.

Network Engineer IntaPeople are currently looking for a talented Network Engineer based in North Wales to join a large organisation who require interim resource to cover BAU projects until the end of 2026. We are looking for Network Engineers who have excellent problem solving abilities and who are able to work alone in the field when needed. You will be based in their Wrexham office on a Hybrid basis (approx. 2days per week) whilst also being in the field or working from home for the remainder of the week. As a Network Engineer you will be able to adapt to different technology stacks and network standards across the organisation whilst being able to communicate effectively with technical and non-technical staff. Skills and Responsibilities Maintaining/Replacing/Upgrading network equipment in large geographical area ranging from layer 1 to layer 3 technologies. Engineer, design, and deploy highly available network services and solutions based on business, strategic, and technical requirements. Develop network infrastructure roadmaps, conduct feasibility studies, and review proposals with other technical colleagues Identify, recommend and lead continuous network infrastructure improvement efforts. Troubleshoot LAN/WAN/WLAN/Firewall issues. Research and solve complex problems regarding data communication failures. Secure, update, and patch network devices. Monitor network operation and maintain monitoring tools. Educational/Certifications University degree / Equivalent technical qualification or experienc Professional Cisco qualification ideally CCNA CCSA (Checkpoint Certified Security Administrator) or demonstrable experience of managing Checkpoint firewalls ITIL Service Management Foundation Qualification Desirable CCNA - Desirable CompTIA Network+ - Desirable Role overview Network Engineer 12month contract £300.00 - £350.00 per day IR35 status to be determined but likely InsideIR35 Company works van provided for field work Full UK drivers licence will be needed for this role Wrexham office location with travel to surrounding sites as needed (approx. 1-2 times per week) Please note, candidates must be able to lift and carry heavy IT equipment throughout any assigned shift unassisted. For more information please click APPLY now or call Nathan Handley on (phone number removed).

IT Support Operator Short-Term Temp Contract Location: Cardiff - onsite working - parking available Rate: £19.52 per hour Hours: 35 per week (Shifts between 8am 5pm) An organisation based in Cardiff is looking for an experienced 1st Line Support professional to cover a short-term assignment. What you ll be doing: First point of contact for all IT support queries (via phone, portal, email, Teams) Logging and resolving Incidents and Service Requests Basic troubleshooting of hardware, software, and user access issues Creating, modifying, and deleting user accounts Supporting users with software and device setups Keeping accurate records and documentation of fixes Promoting good IT security practices Updating the internal knowledge base with fixes and workarounds What they re looking for: Previous experience in a 1st line IT support or service desk role Confident using a ticketing system to log and manage incidents Strong communication skills and a helpful approach Comfortable working onsite in Cardiff Able to start at short notice Start ASAP. Apply now if you re at a loose end and have experience in user support, thanks!

Role: 2nd Line Support Engineer Location: Doncaster 3 days p/week onsite - you should be commutable to Doncaster for at least 3 days p/week for this role Contract Type: Permanent Overview: We're hiring a 2nd Line Support Engineer for a busy environment. You'll be the escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years in a Service Desk or Helpdesk role Strong knowledge of Windows OS (7 11), Windows Server, and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remote desktop tools (e.g., Citrix) Confident working with firewalls, antivirus, and cyber security tools Exposure to backup/monitoring tools (e.g., Datto, PRTG) VOIP and telephony support MSP background and/or education sector experience a bonus Skills: Customer-focused with a clear and professional phone manner Strong communicator, both written and verbal Able to work under pressure and switch tasks as needed Proactive and takes ownership of tickets from start to finish If this sounds like you please apply now for a confidential chat, thanks!

A medical device company near Cardiff who accelerate the development and manufacturing of innovative medical devices require an experienced Embedded Software Engineer to lead a 12 month+ project, taking products through the whole embedded software development lifecycle. On offer is an initial 12-month contract, outside IR35 If the above sounds like a good match or if you want any further details please get in contact! Experience: Experience within the medical device industry is essential Experienced Embedded Software Engineer Degree educated in a relevant discipline (Electronic Engineering etc.) or similar experience Expertise with C/embedded C

A medical device company near Cardiff who accelerate the development and manufacturing of innovative medical devices require an experienced Electronic/Firmware Engineer to lead a 12 month+ project, taking products through the whole electronic/firmware development lifecycle. On offer is an initial 12-month contract, outside IR35 the role is predominantly onsite. If the above sounds like a good match or if you want any further details please get in contact! Experience: Experience within the medical device industry is essential Experienced Electronics/Firmware Engineer Degree educated in a relevant discipline (Electronic Engineering etc.) or similar experience

IntaPeople are proud to be partnered with a fast growth technology client who have recently secured one of the largest investment rounds to date in Wales. Due to this growth and a re-structure within the business they now require an experienced Senior Business Analyst to join the project/delivery team. The Senior BA will be responsible for leading the process and technical design activities for the delivery of the core software product within the business. Working closely with the Business Process Analyst, Project Managers and Test Engineers to drive internal product/project requirements. You will work closely with the software development team for business/stakeholder requirements whilst working directly with customers. Essential skills/experience: Experience within a software/technology focussed Business Analyst tole (3-5years) Strong communication skills and the ability to work effectively with technical and non-technical peers/stakeholders Active participation in an Agile Software environment. Experience and knowledge of gathering and documenting requirements Knowledge and experience with the software development life cycle Good understanding and experience of working in a regulated industry/environment. University related qualification within a STEM subject would be desirable but not essential Desirable Skills: Experience of delivering solutions with Salesforce technologies Knowledge of data access and reporting using SQL Understanding and experience using BPMN2.0. Modules of BCS BA Practitioner, IIBA, PMI Certifications. Role overview: Senior Business Analyst Cardiff City Centre ( with onsite parking ) - 80/90% remote working offered A competitive salary of £45,000 - £50,000 depending experience 25 days annual leave + BH (and a Christmas discretionary closure) A competitive benefit package inc - PerkBox , Eye/Flu vouchers , Casual dress code etc Flexible working options with a Hybrid working approach ( 1-3days per month) The opportunity to contribute to the culture & engineering team Interviews are being booked in ASAP Onboarding will be fully remote with a phased office return towards the end of 2021 although candidates will only be expected to travel to the office 1-3 days per month depending on location on implemented. For more information, please click APPLY now or call Nathan Handley for a confidential chat on . LinkedIn - https://in/nathan-handley/

Senior Full Stack Developer Do you have strong skills in SQL Server, .net, JavaScript, CSS and HTML? My client is looking for a remote senior full stack developer to help develop the company's website and PLAY system which will manage the F&B bookings of their new business venture. This role is remote but may require travel (no more than one day per week) to Manchester and London as well as assisting in on-site testing with any release phase. Our client is a niche and specialist company within the cinema industry, focusing on creating luxurious spaces, excellent auditoriums, and fantastic eatery/bars. Running for over a decade they pride themselves on their customer service, family culture and ambition. They are about to take on a new project and are looking for outstanding IT professionals to join the team. Requirements: 5+ years experience with SQL Server, .net, JavaScript, CSS and HTML Building solutions from scratch in both front and back end Due to the nature of the upcoming projects experience working with booking systems would be desirable About you: Having a interest in film and cinema industry would be a bonus, but mostly our client is looking for a passionate, confident and hardworking individual who is a team player. Next steps: Apply to the role or contact me on

IntaPeople are working with a Swansea based tech company to expand the Infrastructure team with a Service Desk Analyst. Ideally, you will have an ITIL qualification, but we're interested in speaking with 1 st /2 nd line support technicians with an understanding of ITIL best practices About you You'll bea self-starter, proactive, inquisitive and driven. You will be an excellent communicator with the ability to communicate complex IT issues to non-technical staff and management Customer Service is an integral part of the role so you'll have strong communication and people skills About the role: Responsibilities include call logging, analysis, diagnosis and resolution of Incidents. Provision of Service Requests, Changes and IT Security functions throughout a range of Technology Service matters, including standard business and bespoke applications. You will ensure all work undertaken is managed within the designated Call logging system (Ivanti) in accordance with the agreed customer service levels and working toward ITIL and ISO27001 compliance. The role involves general maintenance support tasks including Antivirus compliance, Security patching, Image build & update and various IT Security functions including user & security group Active Directory administration as well as administration of a Windows and Thin Client estate The experience required PC's, Printers, Networking, Microsoft, Citrix, Active Directory, Sophos Antivirus and DLP. Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 with Office 2016/365 exposure Previous experience working within an end user Service Desk or call centre setting within an IT support or application support environment. User & Security Group Active Directory administration experience Experience managing major incidents including business expectations and communications. Experience with Ivanti ISM and EPM is desirable About the benefits: 25 days holiday, plus 8 public holidays Company pension scheme Annual pay reviews 12% Bonus Free on-site parking Development opportunities and additional training What next? 'Apply Now' to be considered or contact Chloe for a confidential chat on