Financial Ombudsman

The Financial Ombudsman in London is seeking a Cyber GRC Assessor to join their team and assess cyber risks focusing on people, processes, and technology. This role involves auditing security measures and ensuring compliance with legal and internal standards. Suitable candidates will possess a Bachelor's degree in a related field, proven audit experience, and knowledge of security frameworks. The role offers a competitive salary, flexible working patterns, and extensive personal development opportunities.

Cyber GRC AssessorApplylocations: London - Exchange Towerposted on: Posted 4 Days Agotime left to apply: End Date: June 15, 2026 (9 days left to apply)job requisition id: JR-02902Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Cyber GRC Assessor Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We're not just hiring - we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move. Contract: permanent Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern. Salary: London from £53,833 - £60,000 (Dependent on experience). Other locations from £47,470 - £53,000 (Dependent on experience) Location: London/ Coventry Reporting to: Cyber Security Manager By joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development. About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. What You'll Do: As a Cyber GRC Assessor you will assess and report on cyber risk focussing attention on our people, processes and technology. You will ensure our cybersecurity meets legal, regulatory, and internal standards. This role involves auditing security measures internally as well as externally across our supply chain. You will be identifying gaps, recommend improvements, and collaborating across teams to assure compliance with our Cyber Risk Framework. To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria: Minimum Criteria - Bachelor's degree in information security, Cyber Security, Computer Science, or related field (or equivalent professional experience). Proven experience in conducting internal assessments or audits in the cyber security or IT domain. Strong knowledge of cyber security frameworks, compliance standards, and regulations. Experience with conducting third party risk assessment and their associated products. What you'll bring? Ideally, some professional certifications such as CISA (Certified Information Systems Auditor), CISSP (Certified Information Systems Security Professional), CISM (Certified Information Security Manager), or other relevant certifications Exceptional attention to detail and analytical skills. Strong written and verbal communication skills with the ability to clearly document findings and interact with stakeholders. Ability to prioritise tasks and manage multiple assessments simultaneously. Ability to interpret and apply legal, and industry guidelines related to cyber security. Why You'll Love Working With Us: We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: Flexibility : Work your way - remote, hybrid, or in-office Wellbeing : Health plan, gym memberships, mental health support Growth : We invest in your future with courses, mentorship, promotions Culture : Diverse. Inclusive. Collaborative. Fun.We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us: 25 days holiday entitlement, with the option to buy extra or sell days Generous pension Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only Let's Make This Easy. Please attach a copy of your CV as part of your application.Successful candidates may be asked to complete a telephone screening and/or an online assessment as the next stage of the assessment process. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now! Closing date for applications is Monday 15th June. A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is looking for an IT Configuration and Catalogue Manager in London to oversee the Configuration Management Database and IT Service Catalogue. This permanent position offers a hybrid working model and requires expertise in configuration management and ITIL practices. Applicants should have significant experience with IT Service Catalogues and a background in IT service management tools. The role also entails managing a Configuration & Catalogue Analyst and contributing to continuous service improvement.

The Financial Ombudsman in London seeks a Vulnerability Management Lead to shape and drive their end-to-end Vulnerability Management Programme. You'll be pivotal in identifying, assessing, and reducing cyber risk, working closely with technical teams. This is a permanent full-time position with a salary range of £53,833 to £65,000. Enjoy hybrid working, career development opportunities, and a diverse, inclusive organizational culture.

IT Configuration and Catalogue ManagerApplylocations: London - Exchange Towerposted on: Posted 2 Days Agotime left to apply: End Date: June 11, 2026 (5 days left to apply)job requisition id: JR-02815Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! IT Configuration and Catalogue manager Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. We're not just hiring we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move. Contract: permanent Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern. Salary: From £65,221 - £70,000 depending on experience. Location: London Reporting to: Service Management Manager By joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development. About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. The purpose of your role: To design, create and ensure that our Configuration Management Database (CMDB) and IT Service Catalogue are accurate, reliable and used effectively across the organisation. You'll play a key part in improving how we manage our technology and how colleagues access the services they need.Your work will help us maintain a clear picture of our IT estate, strengthen governance, and support change and incident management - all so that we can continue to deliver a stable, secure and user-focused technology service to everyone at the Financial Ombudsman Service What You'll Do: You'll own and maintain configuration management and service catalogue processes, policies, and standards in line with ITIL best practice.Leading the design, creation, and management of the CMDB, ensuring it accurately reflects our IT infrastructure, applications, and service dependenciesYou'll lead the development and ongoing management of the IT Service Catalogue, working closely with service owners and product teams to ensure services are clearly described, kept up to date, and easy for colleagues to find and request through self service channels.You'll promote ITIL best practice across ITSM processes, provide insight and reporting to support service improvement, contribute to incident, problem, and change management, and manage and develop a Configuration & Catalogue Analyst to build strong internal capability. To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria: Minimum Criteria Experience with IT Service Catalogue creation Significant experience managing a Configuration Management Database (CMDB) and/or IT Service Catalogue in a mature ITSM environment. Experience with CMDB creation, integrations, discovery tools, or automation workflows, particularly in environments where the CMDB is being built from scratch (your key achievements might include:) Hands-on experience with ITSM tools such as Hornbill, ServiceNow or equivalent. Confidence working with a wide range of technical and non-technical stakeholders. You will have excellent communication skills and the ability to explain complex information clearly using metrics and dashboards. Evidence of line management experience as you will be responsible for the management and development of Configuration and catalogue analyst. It would also be nice for you to have: ITIL v4 Practitioner level certification or higher. Experience with CMDB creation, integrations, discovery tools or automation workflows. Why You'll Love Working with Us: We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: Flexibility : remote, hybrid, or in-office Wellbeing : Health plan, gym memberships, mental health support Growth : We invest in your future with courses, mentorship, promotions Culture : Diverse. Inclusive. Collaborative. Fun.We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us: 25 days holiday entitlement, with the option to buy extra or sell days Generous pension Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Gym membership discounts, and a fully equipped on-site gym open 24/7 in London Let's Make This Easy. Apply in a few minutes:Please attach a copy of your CV as part of your application. Please note this advert will close on Wednesday 10th June 2026 Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now! A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process. The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more't miss out be part of the journey and take advantage of this opportunity. Authenticity of applications We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration. Join our community - This is a great opportunity to learn about the Financial Ombudsman and the work that we do. Good luck with your application.

Vulnerability Management LeadApplylocations: London - Exchange Towerposted on: Posted 4 Days Agotime left to apply: End Date: June 16, 2026 (10 days left to apply)job requisition id: JR-02905Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Vulnerability Senior Analyst Join a team where Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture and Trust builds our foundation. We're not just hiring we're building a team that thrives in a fast-paced, ever-changing environment. If you're at your best when juggling priorities, thinking on your feet, and delivering under pressure, this is your opportunity to make a real impact. Contract : Permanent Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern. Reporting to: Information and Cyber Security lead Salary: Range is between £53,833 - £65,000 for London location Salary: Range is between £47,470 - £57,701 for other locations Location: We can consider candidates who wish to work in London, Cardiff, Manchester, Coventry or Edinburgh. By joining our team, you'll enjoy the best of both worlds hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development. About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.Join us at the Financial Ombudsman Service and play a pivotal role in strengthening our cyber resilience. As our Senior Vulnerability Management Analyst, you'll lead and shape our end-to-end Vulnerability Management Programme driving how we identify, prioritise and remediate risks to protect our organisation. Working with stakeholders across the business, you'll bring both technical expertise and strategic insight, helping us stay one step ahead of emerging threats. What You'll Do: You'll lead and shape the Financial Ombudsman Service's end-to-end Vulnerability Management Programme, owning how we identify, assess and reduce cyber risk across the organisation. Sitting within the Information and Cyber Security function, you'll work closely with technical teams and business stakeholders to embed strong governance, drive accountability and ensure vulnerabilities are effectively prioritised and remediated. You'll bring structure, insight and clear reporting to the programme translating complex risk into meaningful action for both technical teams and senior leadership.This is a role for someone who thrives on challenge and wants to make a visible impact. You'll be at the centre of strengthening our cyber resilience driving improvements in how we manage risk, influence decision-making and respond to an evolving threat landscape. With ownership of key vulnerability tools like Qualys and the opportunity to shape processes, automation and maturity, you'll have the platform to lead meaningful change while working across a complex organisation. If you're motivated by responsibility, influence and the chance to elevate a critical cyber function, this is a role where you can truly make your mark. To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria: Minimum Criteria Strong knowledge of vulnerability management frameworks, Vulnerability lifecycle processes and risk-based prioritisation models Strong demonstrable hands-on experience with leading VM platforms e.g. Qualys, Tenable, Rapid 7, Microsoft Defender for Cloud . You will have Knowledge of exploitability analysis, CVSS scoring and integration of threat intelligence feeds. Proven experience engaging technical, business and governance teams to drive remediation accountability Knowledge of relevant cybersecurity standards, regulations, and frameworks (e.g., NIST, SOC 2, ISO 27001, Cyber Essentials etc.) It would also be nice for you to have Ability to communicate technical concepts to non-technical stakeholders, including executives and procurement colleagues Strong analytical and problem-solving skills, with a keen eye for detail Ability to manage multiple projects and prioritise tasks effectively Excellent written and verbal communication skills, with the ability to write clear, concise reports Why You'll Love Working With Us: We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: Flexibility : remote, hybrid, or in-office Wellbeing : Health plan, gym memberships, mental health support Growth : We invest in your future with courses, mentorship, promotions Culture : Diverse. Inclusive. Collaborative. Fun.We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us: 25 days holiday entitlement, with the option to buy extra or sell days Generous pension Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only Let's Make This Easy. Apply in a few minutes:To be considered for this opportunity, please complete the questionnaire and upload a copy of your CV by Midnight on Monday 15th June 2026. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now! A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process. The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more't miss out be part of the journey and take advantage of this opportunity.