Kinlys Global Services

Kinly's Global Services is seeking a Solution Architect specializing in ServiceNow to enhance and manage applications across the organization. This role will involve collaboration with teams for integrations, optimizations, and developing innovative solutions. Located in the UK, candidates must attend one of our offices at least once a fortnight. Strong communication and analytical skills are essential, alongside expertise in ServiceNow functionalities. Excellent salary and company benefits offered based on experience.

Role: Solution Architect ServiceNow Contract Type: Full-time, Permanent Salary: Excellent salary (dependent on experience), plus bonus and company benefits Please note we will not be engaging any recruitment agency for this hire Location: UK Only Candidates must be committed to attending one of our offices (either Sunbury-upon-Thames, London, or Livingston) at LEAST once a fortnight as a minimum Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in house expertise includes AI powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. As we continue to grow and expand, we have a new opportunity for a proven ServiceNow Solution Architect, who will be responsible for focusing on process and system optimisation and on supporting and improving our consolidated current and new application landscape. You'll collaborate with a team of colleagues, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and implement system enhancements and with your analytical mindset and strong communication skills, you'll drive meaningful change through well founded and convincing solutions. Key responsibilities Support the adoption and expansion of ServiceNow CSM, FSM, ITSM & SPM across Kinly Continuously enhance the existing ServiceNow applications Develop automations and support system integrations Create innovative solutions to drive efficiencies for business stakeholders Manage and coordinate technical projects Skills and experience Functional Strong expertise and an understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as an ServiceNow Application Manager or Consultant Advanced knowledge of client and server side scripting, workflows/flows, integration hub & Access control lists and policies NowAssist skill building Excellent understanding of JavaScript scripting within ServiceNow Understanding of JSON and XML Good experience with either UI Builder or mobile app development in ServiceNow Knowledge of the ServiceNow table API and creating scripted APIs. Willing to work outside regular hours, be on standby periodically, and travel internationally as needed If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please email outlining your requirements. Equal Opportunities Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.

Kinly's Global Services is seeking a proactive individual to join their AV team in Central London. This role involves overseeing AV technologies, troubleshooting issues, and managing client relations for high-profile events. To succeed, candidates must possess strong technical skills, excellent communication, and a professional demeanor. The position requires security screening and offers a competitive salary based on experience, alongside additional bonuses and benefits.

Kinly's Global Services is seeking an AV Service Delivery Engineer based in Sunbury-on-Thames to manage and support AV systems with opportunities for troubleshooting and incident management. The ideal candidate will have experience with collaboration tools and a background in IT infrastructure. Competitive salary between £27,000 and £35,000 offered, along with full company benefits. This position requires proactive communication, technical aptitude, and the ability to work within sensitive environments.

Role: AV Service Delivery Engineer Contract Type: Full-time, Permanent Location: Sunbury-upon-Thames and Basingstoke Until December 2026 you will be required to travel to Basingstoke 3 x times per week - travel costs will be subsidised, but then the role will be Sunbury based Salary: £27,000 - £35,000 (dependent on experience), plus full company benefits Hours: Monday - Friday working a varying shift pattern that will fall between the hours of 7am and 7pm Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in house expertise includes AI powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. As we move our delivery function to Sunbury, we are now looking for a proven Audio Visual Service Engineer to join our highly collaborative team to play a key role in delivering reliable, high quality support across a wide range of Audio Visual and collaborative technologies within a dynamic managed service environment. The role focuses on remote incident management, including ticket creation, troubleshooting, problem identification, while working within defined internal & external SLAs. The role also supports project and installation activity through equipment preparation, testing and coordination with onsite engineers, maintaining accurate asset and room records throughout. Operating within a secure environment, the position requires strong communication, technical aptitude, and a commitment to safeguarding sensitive information, while consistently contributing to continuous improvement and elevating the overall end user experience. Key responsibilities Maintain vigilance with Proactive Monitoring Platforms for Endpoint and Infrastructure Alerts Pre stage and fully test all specified equipment prior to project installations to ensure readiness and quality Communicate with end users to assist with diagnosing and repairing audio/video issues remotely Manage and prioritise support tickets raised via phone, email, and IM with a strong sense of urgency Coordinate and schedule field engineers for on site fault support Provide remote and logistical support to field engineers during installation and fault resolution Ensure all room and equipment records are accurate and up to date, including updating serial numbers and asset information in ServiceNow when equipment is replaced Liaise with vendors to analyse recurring faults, collect diagnostic logs, and support technical escalations Perform testing and manage password resets for all supported resource accounts Work collaboratively with on site third party providers to support service delivery and issue resolution Support high priority incidents by working closely with the Major Incident Management team Skills and experience Experience in supporting AV systems or with IT/Microsoft infrastructure and endpoint remote management background Background in troubleshooting remote collaboration tools (Microsoft Teams, Webex etc.) Hands on exposure to hardware from major AV manufacturers (HP/Poly, Logitech, Crestron, QSC etc.) Experience working with vendors to raise, track and resolve hardware/software incidents Knowledge of AV/IT technologies and their functionality to effectively service customers as well as a basic understanding of Network Topology Security conscious mindset with the ability to operate within sensitive or restricted environments UK National status with eligibility to undergo SC level security clearance Ability to work flexibly and provide cover across shift patterns between 07:00-19:00 Monday to Friday (Excluding UK Bank Holiday) To request reasonable adjustments for the interview, please let the Talent Acquisition team know at the point of scheduling. If you require details of the vacancy or the application process in an alternative format, please email outlining your requirements. Equal Opportunities Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.

Kinly's Global Services is seeking an AV Technician to join their team in central London. This role involves operating and installing audio-visual equipment for events, requiring expertise in digital and analogue sound desks, video projection, and networking. Candidates should have experience in live music or theatre environments and possess a positive, team-oriented attitude. The position offers a competitive salary and a vibrant work atmosphere. Join us in delivering high-quality technical support for iconic events in London.

Hours Shifts will fall between 07.30 am and 21.30 pm, so candidates must be able to reach central London for these times Salary Excellent salary (dependent on experience), plus bonus and company benefits One of our most high profile clients, based in an iconic building in central London are expanding their AV team. This site has a lot of prestige, and we are looking for ambitious individuals wanting to grow their AV experience, so we are seeking a highly proactive individual with a grasp of AV/VC technologies. Presenting oneself professionally is essential, coupled with a positive, solution-based approach. This person should readily take responsibility for system ownership and upkeep while consistently seeking to surpass expectations. Key Responsibilities Act as a technical resource and point of escalation when troubleshooting issues Respond to and manage client escalations effectively Plan and carry out logistics relating to deliveries, removals, and relocations Daily room checks Fault finding of audio visual and video conferencing systems Running AV events, including pre-event testing of audio, wireless microphone battery levels, etc Be the primary contact for event coordination Liaising with clients for large events to understand their requirements Attending pre-production meetings required for any scheduled special events Primary support to operate global production events Own the event experiences for the meeting host and attendees Video/audio conference set-up and support Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify Skills and Experience Willing and capable of undertaking/passing security screening (BPSS & SC) is essential Knowledge of collaboration platforms such as Polycom, Microsoft Teams, Zoom, Google Ability to operate Videoconference hardware (Microsoft Teams, Webex, Poly, Logi etc) and to troubleshoot any potential issues relating to audio feedback, no video etc Proficiency with Microsoft Teams, UC PCs, Polycom, Logitech, and Crestron Flex VC solutions, Biamp Tesira, Q-SYS, and Extron Experienced in delivering support services to large corporate customers Excellent people's skills Excellent verbal and written communication skills. Excellent organisational and time management skills. The nature of this role involves last minute requests and as such, flexibility is a key attribute. Maturity, especially when under pressure and being able to maintain excellence in Customer Service with clients of all seniority levels. Professional in appearance and attitude. Willing to undertake security screening (BPSS & SC) If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please email outlining your requirements. Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.

Salary: £27,000 - £30,000 (dependent on experience), plus company benefits Interview Process: 2 stage (Virtual and Face-to-face) Hours: Monday - Friday - 08:00-18:00 with out of hours working evenings and occasional weekends (Overtime often available) Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences. Exciting new opportunity has arisen on a famous and iconic client site in central London, working as an AV Technician. Key responsibilities: Liaison with management and clients regarding the exact audio-visual requirements for events. Operation of audio-visual equipment as allocated by the AV or Venue Management during events with the aim to provide high quality technical standards. Positioning, installation and operation of equipment within event areas. Perform all necessary pre-event checks as required for the event. Support of video/audio conferences/webcasts in support of live events. Cooperate with specialised production and facilities companies in the provision of events and broadcasts. Set up & support of Call Centre Network for Telethons, Emergency Appeals and Press Announcements. Setup and support of AV equipment to the client in meeting rooms. Assist with IT and network requirements for events as dictated by the customer. Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify. Carry out regular preventative room checks, ensuring all equipment functions correctly. Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly. Testing and connection of communications and networking to equipment via patching of floor boxes and Comms room terminals. Deputise for the AV Manager in the event of absence. Supervise additional/ cover technicians and external Production companies/agencies. Skills and experience: Team Player with a positive & flexible attitude to the workplace. Operating digital and analogue sound desks capability - Allen & Heath, Soundcraft. LED Videowall, Video Projection & switcher Operation ability. Good knowledge across a broad range of devices & applications Mac, Microsoft Office etc. Experience operating remote controlled or stand-alone video cameras - Sony. Complete understanding of signal flow in both audio and video installations. Experience within a Live music or Theatre based role. Basic Lighting skills. Networking, IP & Wi Fi. Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.

Kinly's Global Services is hiring an Audio Visual Project Engineer in the UK. The ideal candidate will have excellent technical knowledge in AV and VC equipment, produce system schematics, and work collaboratively on innovative projects. This role offers opportunities for professional growth, utilizing the latest technologies in a dynamic environment. A competitive salary package is available, alongside benefits for the successful applicant.

Role:Audio Visual Project Engineer Contract Type:Full-time, Permanent Location:London, Sunbury-upon-Thames, or Livingston, UK ideally, but consideration can be given to other regions Salary: Competitive and negotiable dependent on experience, plus company benefits Interview Process: 2 stage (Virtual and Face-to-face) Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. As our business and client base continues to develop further, we now have a newly created opportunity for an experienced AV Project Engineer to join our team. The successful candidate will be heavily involved in 'Innovative Projects', as our team is at the forefront of groundbreaking projects; fantastic technology exposure, as we pride ourselves on utilising the latest technologies and methodologies; be immersed in a highly collaborative environment; and will have superb opportunities to experience personal professional growth, as we are committed to career development, with access to continuous learning opportunities. Key responsibilities Produce system schematics including audio, video, control, power Ensure that the equipment specified is correct for the installation Produce rack layouts Co-ordinate the production of M&E drawings with the CAD team Work closely with the project managers and clients to ensure that all requirements specified are accounted for Liaise with 3rd party trades/subcontractors to ensure smooth integration Test system racks to ensure they meet the requirements identifying and rectify faults prior to shipping Commission equipment, including programming of audio DSP's, setup digital video systems/video conferencing systems Fault finding systems and resolve issues associated with design and manufacture Technical Training to the client during project handover Skills and experience Excellent technical knowledge of AV & VC equipment from all major brands Must be able to produce AV diagram including control flow diagrams, video and audio components An up-to-date understanding of the AV marketplace including products and trends Excellent problem solving and troubleshooting skills Excellent organisational skills and the ability to work on multiple projects Ability to commission control system and troubleshooting. Programming skill is a plus CAD experience is required If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please email outlining your requirements. Equal Opportunities Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application

Role: AV Service Delivery Engineer Contract Type: Full-time, Permanent Location: Sunbury-upon-Thames and Basingstoke Until December 2026 you will be required to travel to Basingstoke 3 x times per week - travel costs will be subsidised, but then the role will be Sunbury based Salary: £27,000 - £35,000 (dependent on experience), plus full company benefits Hours: Monday - Friday working a varying shift pattern that will fall between the hours of 7am and 7pm Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in house expertise includes AI powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. As we move our delivery function to Sunbury, we are now looking for a proven Audio Visual Service Engineer to join our highly collaborative team to play a key role in delivering reliable, high quality support across a wide range of Audio Visual and collaborative technologies within a dynamic managed service environment. The role focuses on remote incident management, including ticket creation, troubleshooting, problem identification, while working within defined internal & external SLAs. The role also supports project and installation activity through equipment preparation, testing and coordination with onsite engineers, maintaining accurate asset and room records throughout. Operating within a secure environment, the position requires strong communication, technical aptitude, and a commitment to safeguarding sensitive information, while consistently contributing to continuous improvement and elevating the overall end user experience. Key responsibilities Maintain vigilance with Proactive Monitoring Platforms for Endpoint and Infrastructure Alerts Pre stage and fully test all specified equipment prior to project installations to ensure readiness and quality Communicate with end users to assist with diagnosing and repairing audio/video issues remotely Manage and prioritise support tickets raised via phone, email, and IM with a strong sense of urgency Coordinate and schedule field engineers for on site fault support Provide remote and logistical support to field engineers during installation and fault resolution Ensure all room and equipment records are accurate and up to date, including updating serial numbers and asset information in ServiceNow when equipment is replaced Liaise with vendors to analyse recurring faults, collect diagnostic logs, and support technical escalations Perform testing and manage password resets for all supported resource accounts Work collaboratively with on site third party providers to support service delivery and issue resolution Support high priority incidents by working closely with the Major Incident Management team Skills and experience Experience in supporting AV systems or with IT/Microsoft infrastructure and endpoint remote management background Background in troubleshooting remote collaboration tools (Microsoft Teams, Webex etc.) Hands on exposure to hardware from major AV manufacturers (HP/Poly, Logitech, Crestron, QSC etc.) Experience working with vendors to raise, track and resolve hardware/software incidents Knowledge of AV/IT technologies and their functionality to effectively service customers as well as a basic understanding of Network Topology Security conscious mindset with the ability to operate within sensitive or restricted environments UK National status with eligibility to undergo SC level security clearance Ability to work flexibly and provide cover across shift patterns between 07:00-19:00 Monday to Friday (Excluding UK Bank Holiday) To request reasonable adjustments for the interview, please let the Talent Acquisition team know at the point of scheduling. If you require details of the vacancy or the application process in an alternative format, please email outlining your requirements. Equal Opportunities Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.

Kinly's Global Services is seeking an AV Service Delivery Engineer based in Sunbury-on-Thames. This role involves managing remote incident resolution, coordinating with field engineers, and ensuring high-quality support for AV and collaboration technologies. Candidates must have experience in AV systems or IT infrastructure, strong troubleshooting skills, and a flexible approach to work hours. The role offers a salary of £27,000 - £35,000 based on experience and includes a hybrid working environment.

Role: AV IT Engineer / Integrated Network Services Engineer Location: Sunbury-on-Thames, UK (hybrid working, but at least 3 days in the office) Salary: Negotiable (depending on experience), plus large company benefits and personal development opportunities Interview Process: 2 Stage; with one virtual and one face to face Hours: Monday - Friday: 9am - 5.30 pm (with some flexibility available) Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. With comprehensive capabilities, decades of experience, and expanded delivery teams, we empower global businesses to thrive in the hybrid world, and we are committed to driving a new era of inspiration and opportunity for our people, clients, and partners; one seamless experience at a time. Currently we have a new opportunity to join the expanding Integrated Networks team at Kinly. The Integrated Network Services Engineer role plays a pivotal role across projects, service, and global support teams, providing critical network support for both our UK and international clients. You will be involved in network design, live network troubleshooting and security assessments, utilising a wide range of network hardware and software tools to ensure the optimal performance of Kinly's AV integrations. Additionally, you will contribute to establishing industry-leading AV network standards, reinforcing Kinly's commitment to excellence in the AV sector. Key Responsibilities Provide consultation and design support on Small, Medium and Large AV Integration projects, including analysis of design, configuration of network switches and actively tracking and supporting project network queries through to deployment and handover Configure and provision of network switches for medium-large AV Integration projects using Web GUI's and command line, based on information provided by system design schematics Advise, design and support complex network deployments for complex AV Designs with multi-switch and multi-protocol configurations Configure and deploy a range of different model switches, routers, and Wireless Access Points/Controllers for AV integration projects of differing topologies Support Provisioning, Commissioning and Service teams to resolve system snags (network and AV hardware based) Provide support and diagnostic reports for off-site and on-site AV Deployments. Advise internal/external teams and deploy and test server-based platforms for AV Integration projects, eg. Smart management, monitoring etc. (incl. VM and Cloud) Support wider team with network security recommendations and reviews, carrying out low-level AV design security assessments on offline and client-facing deployments Create and manage accurate Network schedules for large integration projects Write client facing Network Deployment guides for AV Protocols, subject to internal reviews Create internal and external facing High level AV/IT integration diagrams Assist the INS Consultant(s) with design and AV integration on Large Scale and contractor led AV Integration projects Actively self-maintain a portfolio of medium-large AV deployment projects Requirements Good understanding of key networking protocols, notably Multicast management (IGMP, PIM) and Quality-of-Service models Understanding of common AVoIP/IT Protocols, eg. Dante, RTSP, PTP CCNA (Or Equivalent) certified Command line network configuration Proven Network Configuration, Troubleshooting and Fault-Finding experience A passion for developing and improving network processes Willingness to bring new ideas to the team Ability to tackle challenging troubleshooting situations with a logical view Desirable Qualifications/Experience Q SYS Level 2 Dante Level 3 Active interest and understanding of network device security Understanding of smart management solutions Equal Opportunities: At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.

Kinly's Global Services is seeking an AV IT Engineer in Sunbury-on-Thames. The ideal candidate will support AV Integration projects by providing consultation, configuring network switches and troubleshooting network issues. Candidates should have a good understanding of networking protocols and be CCNA certified. The role offers hybrid working, with at least 3 days in the office, and includes opportunities for personal development and teamwork on global projects.

Role: Solution Architect ServiceNow Contract Type: Full-time, Permanent Location: Sunbury-upon-Thames, London, or Livingston (Kinly operates a hybrid working model, allowing for a mix of home and office working), but you will be expected to be on site at least 1 day per week in one of these locations Salary: Excellent salary (dependent on experience), plus bonus and company benefits Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in house expertise includes AI powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. As we continue to grow and expand, we have a new opportunity for a proven ServiceNow Solution Architect, who will be responsible for focusing on process and system optimisation and on supporting and improving our consolidated current and new application landscape. You'll collaborate with a team of colleagues, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and implement system enhancements and with your analytical mindset and strong communication skills, you'll drive meaningful change through well founded and convincing solutions. Key Responsibilities Support the adoption and expansion of ServiceNow CSM, FSM, ITSM & SPM across Kinly Continuously enhance the existing ServiceNow applications Develop automations and support system integrations Create innovative solutions to drive efficiencies for business stakeholders Manage and coordinate technical projects Skills and Experience Functional Strong expertise and an understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as a ServiceNow Application Manager or Consultant Advanced knowledge of client and server side scripting, workflows/flows, integration hub & Access control lists and policies NowAssist skill building Excellent understanding of JavaScript scripting within ServiceNow Understanding of JSON and XML Good experience with either UI Builder or mobile app development in ServiceNow Knowledge of the ServiceNow table API and creating scripted APIs. Willing to work outside regular hours, be on standby periodically, and travel internationally as needed If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please email outlining your requirements. Equal Opportunities Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.

Role: Solution Architect ServiceNow Contract Type: Full-time, Permanent Location: Sunbury-upon-Thames, London, or Livingston (Kinly operates a hybrid working model, allowing for a mix of home and office working), but you will be expected to be on site at least 1 day per week in one of these locations Salary: Excellent salary (dependent on experience), plus bonus and company benefits Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in house expertise includes AI powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. As we continue to grow and expand, we have a new opportunity for a proven ServiceNow Solution Architect, who will be responsible for focusing on process and system optimisation and on supporting and improving our consolidated current and new application landscape. You'll collaborate with a team of colleagues, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and implement system enhancements and with your analytical mindset and strong communication skills, you'll drive meaningful change through well founded and convincing solutions. Key Responsibilities Support the adoption and expansion of ServiceNow CSM, FSM, ITSM & SPM across Kinly Continuously enhance the existing ServiceNow applications Develop automations and support system integrations Create innovative solutions to drive efficiencies for business stakeholders Manage and coordinate technical projects Skills and Experience Functional Strong expertise and an understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as a ServiceNow Application Manager or Consultant Advanced knowledge of client and server side scripting, workflows/flows, integration hub & Access control lists and policies NowAssist skill building Excellent understanding of JavaScript scripting within ServiceNow Understanding of JSON and XML Good experience with either UI Builder or mobile app development in ServiceNow Knowledge of the ServiceNow table API and creating scripted APIs. Willing to work outside regular hours, be on standby periodically, and travel internationally as needed If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please email outlining your requirements. Equal Opportunities Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.