Sage City

Job DescriptionWe are seeking a highly skilled Business Analyst for Customer Services with experience in technology transformation projects to join our team. Experience with Customer Support Processes and CRM projects is a must.The Business Analyst is responsible for defining the needs of the organisation and turning these into project requirements, whether for technical implementation, business process design, or supporting change management direction.They are responsible for engaging with colleagues across Sage to capture, analyse and document project requirements, often working across multiple projects at any one time.The Business Analyst will work closely with stakeholders across the business to ensure that the requirements are understood, agreed and will form the basis of execution. They will help develop direction for the process of analysis, drive best practice and be an active participant in a community of excellence in analysis.Key ResponsibilitiesWork within the CSO Execution framework for Business Analysis and help to continuously improve processes, methods and best practicesEnsure that problem definition, scope and requirement output provide the clarity required for process, technology or people solution designsAnalyze, document, and optimize business processesTranslate business needs into detailed functional and technical requirements for IT delivery teams.Collaborate with technical teams to ensure accurate and effective implementation.Support user acceptance testing (UAT), training, and change management activities.Serve as a liaison between business teams and technical teams, ensuring alignment and clear communication.Provide post-implementation support and continuous improvement recommendationsSupport incident management where necessaryUnderstand CRM roadmaps and conduct gap analysis and recommend system enhancements or new features to improve efficiency and user experienceAttain and maintain an understanding of Salesforce and ServiceCloud concepts, capabilities, best practices and data management.Skills and Experience:EssentialProven experience as a Business Analyst with a strong track record of delivering successful technology transformation projects.Background in customer service operations, CRM, or contact centre environmentsLead requirements gathering sessions to gain a full understanding of business and system needsIn depth experience of the analysis and modelling of business processesExperience in designing and implementing Business Analysis artefactsStrong relationship building and influencing skills with internal and external stakeholdersExcellent problem-solving, analytical thinking, and communication skillsCommercially astute - able to understand commercial driversAbility to apply (new) concepts and experience to understand and resolve underlying issuesUnderstanding of Software Development methodologies, both Agile and Waterfall, and how BA methodologies align to themBA or Project Management QualificationExperience of Business Process ModellingDesirableExperience leveraging AI for elicitation, analysis, presentation and reportingExperience with Salesforce, specifically Salesforce Service Cloud (case management, knowledge base or service console)Familiarity with reporting and analytics tools (e.g., Tableau, Power BI).

Sage City is seeking a Marketing Data Scientist to transform how data enhances marketing performance and customer engagement. You'll design predictive models and run experiments to inform our marketing strategies. This position offers a hybrid work model, combining flexibility with the chance to contribute to data-driven marketing innovation. We value creativity and collaboration, ensuring that your work has a meaningful impact on our organization.

Job DescriptionAt Sage, we are transforming the way businesses operate through cutting-edge technology and data-driven insights. As we continue to grow, we're committed to leveraging data to drive smarter marketing decisions and deliver exceptional customer experiences.We're looking for a talented Marketing Data Scientist to join our Performance Marketing team. This role places you at the heart of transforming how Sage uses data to improve marketing performance, customer acquisition, engagement, and retention. Working alongside global and regional teams, you will design predictive models, run experiments, and provide actionable insights that will shape our data-driven marketing strategy at scale.At Sage, you'll be part of a global organisation driving innovation and digital transformation. You'll work alongside passionate teams, have access to leading technologies, and contribute to shaping the future of data-driven marketing at scale. We offer:Competitive salary and benefits.Hybrid working model.Ongoing learning and career development opportunities.Inclusive and collaborative work culture.Location: Hybrid - 3 days per week out of our Newcastle or Winnersh office.Key ResponsibilitiesAs a Marketing Data Scientist, you will:Build and deploy predictive models to improve campaign targeting, lead scoring, customer segmentation, and churn mitigation strategies.Apply advanced statistical and mathematical techniques to enhance audience segmentation and optimise conversion funnels.Operationalise models globally, ensuring seamless adoption and maintaining performance benchmarks.Design, execute, and analyse experiments such as A/B testing and uplift modelling to measure and optimise marketing effectiveness.Translate complex data into actionable insights that inform marketing strategies and go-to-market decisions.Deliver impactful dashboards, reports, and presentations tailored to stakeholders across different business functions.Collaborate with data engineering teams to improve marketing data infrastructure, ensuring quality, accessibility, and scalability.Essential Skills & ExperienceDegree in Data Science, Statistics, Computer Science, Mathematics, or a related discipline.Experience in data science or advanced analytics, ideally within marketing or commercial settings.Strong understanding of statistical modelling, machine learning techniques, and experimental design.Proficiency in Python or R, SQL, and data visualisation tools.Experience using Amazon Bedrock AgentCoreExcellent communication skills with the ability to influence non-technical stakeholders.Strategic thinker with a passion for solving business challenges using data-driven insights.Why Join Sage?At Sage, you'll find a place where your ideas matter and your work has purpose. We're proud to be shaping the future of business technology and you'll have the chance to help define how we bring that innovation to life in the UK. You'll join a team that values creativity, collaboration, and customer obsession. Together, we'll tell the stories that inspire businesses to thrive powered by Sage, and by you.Your benefits (Only Applicable for UK Based Roles)Benefits video - health, dental and vision coverageWork away scheme for up to 10 weeks a yearOn-going training and professional developmentPaid 5 days yearly to volunteer through our Sage FoundationFlexible work patterns and hybrid working

Sage City in Newcastle upon Tyne is looking for a motivated candidate to join their team as they develop cloud products integrating payroll services with SageHR. In this hybrid role, you'll work collaboratively with UX designers and the engineering team to create API-based components that deliver robust solutions. Ideal candidates will have experience using Jira, strong problem-solving skills, and understanding of legislation-related projects. The position offers a great environment for professional growth with a supportive team.

Job DescriptionSage is a forward-thinking technology company specialising in software. The team you'd be joining is committed to building a robust culture of belonging. We foster a fast-paced, innovative environment where experimentation and continuous improvement are highly valued. Our infrastructure is built on AWS, enabling us to deliver robust, scalable solutions to our clients.The team you will be part of is responsible for designing and building cloud products that support the integration of payroll products with SageHR and other connected services and deliver value to the customer and the business across multiple geographic regions.Initially, you'll focus on delivering a modular, API-based suite of UI components that underpins our Embedded Payroll Service. You'll work closely with UX Design colleagues, Architecture and Product Management, before moving on to deliver the overall product alongside Developers and QA Engineers.You'll be part of a squad with strong leadership and a mix of principal, senior, mid-level and graduate engineers to support your growth-along with a leader who will invest in your career.This is a hybrid role - three days per week in our Newcastle office.Key ResponsibilitiesIn this role, you'll:Work closely with UX to guide design decisions and define business requirementsWork with external parties and internal stakeholders to gather requirements and feed into the UX design processTranslate UX designs into build-ready requirements captured in user stories, acceptance criteria, functional requirements and non-functional requirementsUnderstand the importance of legislation in HCM software and translate legislative and compliance obligations.Be an integral part of the delivery team, helping to develop and maintain a high-quality, scalable front-end application that integrates with internal APIs to deliver a complete solutionWork closely with Product Management, UX, Architecture, Development and QA to understand and translate customer needsUnderstand API documentation and work closely with the engineering team to understand API capabilities, ensuring coherent service logic between the API and UIGeneral responsibilities:Participate in refinement sessions, presenting backlog stories (clear user stories supported by rigorous acceptance criteria) for discussion and agreement with the engineering teamCreate, share and maintain relevant documentation to support engineering delivery as requiredContribute to the continuous improvement of our software development lifecycleBe an active, enthusiastic team player and partner effectively with colleagues to deliver against commitmentsCollaborate with global teams across Sage to define, design, deliver and maintain services across the Payroll and HR business unitContribute and/or support sprint ceremonies-for example, run refinement sessions, contribute to sprint reviews when required, and contribute to stand-upsDocument API dependency mapping, including inputs, outputs and outcomesUnderstand, design and support the building of API based backend applicationsWhat we're looking for:Experience using JiraExperience with Agile delivery and Scrum (an advantage)Strong problem-solving skills and attention to detailStrong communication and collaboration skillsExperience using FigmaExperience using Miro, Visio or LucidExperience working with corporate design library systemsExperience working with external stakeholdersUnderstanding of API services and microservices principlesExperience working on legislation critical or compliance projectsStakeholder management experience across Product Management, development teams, Product Design Managers, Team Leads, Business Analysts, internal teams and external parties