james joseph associates

Overnight Application Support Analyst - FinTech THE ROLE:Overnight Application Support Analyst Our client is is a small dynamic FinTech company, Providing functional electronic services to support post-trade processing in the Securities Lending and Repo markets by providing services which perform faster and are Our client is looking for an Overnight Application Support Analyst to join their growing team of experts. Note the working hours : Night shift APAC hours Sunday 11pm to 8am Monday morning all the way through to Thursday evening -Friday and Saturday will be the weekend. Our Client offers the opportunity to work in a small but growing award-winning company with other skilled professionals, delivering to the highest standards and providing outstanding client service,where good work is both recognised and rewarded. THE ROLE (DUTIES) :Overnight Application Support Analyst The position is a UK Based role that provides UK Overnight Application support coverage for the APAC time-zone. During the first three month onboarding period, you will work UK daytime hours, while receiving comprehensive training and gaining full familiarity with the companies systems, processes and support procedures. On completion of the onboarding process, you will transition to the APAC support rotation, covering overnight hours from 23:00 to 08:00 (UK time) as part of the dedicated APAC support schedule. You will take the handover from the US based team at the start of your shift and hand back to the UK team at the end of your shift. Continuing our dynamic production support to ensure a high quality of service to our clients. You will be fully trained to understand our application and business in depth. Starting with a high-level overview of Securities Finance and the company s application, You will receive full assistance from the support and development team as you progress to an expert in the field. This is a unique opportunity to join a small company that is at the point of looking to increase delivery capacity and product offering. You will also gain valuable experience in Technical Support and problem-solving ability. The successful candidate with be responsible for monitoring the production and User Acceptance testing environments Investigate, action and resolve issues impacting internal systems and clients. You will be required to work independently and prioritise tasks in what can be a challenging environment at times. Report common issues, analyse the root cause and prevent them from recurring. You are required to be responsive to internal and external client queries and tickets. On boarding of new services for new and existing clients. Updating system configuration across environments. Continuous improvements of the production service and team effectiveness. Participating in Client Service and Technology meetings. Handle production incidents and problem management activities related to the incident. Challenges: Develop a comprehensive understanding of the services provided and the associated benefits /value proposition for clients. Gain an understanding of the complex technical structure of services, starting initially at the top level, but with increasing depth over time. Maintain and continually improve the exceptional quality of support that the company provides to clients (e.g. by being flexible, having a can do approach, executing smooth data integrations,understanding client issues) Understand the risks associated with production issues, both to the client and to the company and prioritise issue resolution accordingly. Improve support processes and procedures from a technical perspective Become an expert in the Securities Finance business, company products and technology SKILLS / EXPERIENCE REQUIRED: Overnight Application Support Analyst : Experience with the below Technologies will be of advantage Linux, Apache, MySQL, Perl, PHP Monitoring and Alerting Systems Ticketing / workflow Systems (e.g. Jira) Essential Requirements: A Good understanding of Unix/Linux and SQL knowledge Ability to apply the right sense of urgency in a fast-paced environment Highly motivated, punctual, organised, responsible and not afraid to ask questions or pick up the phone to clients Enjoy both the responsive and proactive elements of the support role Enjoy solving complex problems Strong Technical ability for complex issue resolution and prioritisation Ability to communicate effectively, especially during incidents Disirable Requirements: Knowledge of encryption protocols and browser security PGP Customer Service or Client Interaction Development experience Knowledge of file transfer protocols (i.e. FTP/SFTP) Experience with networking and firewalls

Junior Desktop Engineer - Hedge Fund Our client is a long established and highly prestigious Quantitative Trading Firm focusing on systematic low latency trading strategies. This role has arisen because of the promotion of the current Junior Desktop Engineer who is now progressing into a more specialised infrastructure engineering role within the company. The firm is looking for an ambitious and enthusiastic professional who is looking to continuously learn and progress in their career & follow the same progression path as the previous Junior Desktop Engineer You don t need years of experience, but you do need solid practical IT skills, a good attitude, and a willingness to learn and grow in an infrastructure-focused career. You will benefit from the support and mentorship of their world class team of senior engineers. THE ROLE :Junior Desktop Engineer - Hedge Fund You will be working closely with the Senior Engineers on their IT Infrastructure team in a bleeding edge High Performance Computing environment. Initially, your focus will be on resolving 1st/2nd line support tickets and assisting with projects on an ad-hoc basis. It s ideal for someone who s hands-on with computers and enjoys fixing problems from setting up PCs and workstations to troubleshooting Windows/Linux issues and dealing with both physical hardware and cloud based faults. Responsible for providing day-to-day IT support to internal users. Your objective will be solve as many issues as possible without having to escalate them Troubleshooting Windows and Linux issues Continue to deepen your technical knowledge by assisting Senior Engineers with Project based work Assisting Senior Engineers with Infrastructure Administration based tasks Supporting general infrastructure tasks as needed Setting up PCs, desks, monitors, and peripherals (If and when required) Moving workstations and patching network connections (If and when required) SKILLS / EXPERIENCE REQUIRED: Junior Desktop Engineer - Hedge Fund Minimal Experience is required- our Client is looking for someone they can mentor and develop, they are looking for someone who has a genuine interest and desire to learn and progress. Understanding of Windows, Linux, and networking fundamentals Hands-on PC skills (setup, troubleshooting, hardware basics) Strong communication skills (Both written and verbal) A customer-service mindset and friendly approach A fast learner who is looking to improve their skillset and grow their career Whilst a university degree is desirable it is not essential