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Service Desk Analyst 3-Month Contract Gloucestershire Are you an experienced Service Desk or IT Support professional looking for your next contract opportunity? We are seeking a proactive and customer-focused Service Desk Analyst to join a busy IT team in Gloucestershire on an initial 3-month contract. This is an excellent opportunity for someone who enjoys providing first-line support, resolving technical issues, and delivering outstanding customer service. Key Responsibilities Provide first-line IT support to users across the organisation. Log, manage and resolve incidents and service requests through Service Desk systems. Support users with hardware, software, account administration and access-related issues. Liaise with technical teams, suppliers and stakeholders to ensure the timely resolution of incidents. Assist with IT projects and service improvement initiatives. Maintain accurate records and documentation in line with operational procedures. What We're Looking For Essential Experience in a Service Desk, IT Support or similar technical support role. NVQ Level 3 or equivalent experience in a relevant role. ECDL (European Computer Driving Licence) or equivalent qualification. Good standard of education, including English and Mathematics. Strong Microsoft Office and keyboard skills. Experience using Service Desk, incident management or service request management tools. Excellent organisational and administrative skills. Strong verbal, written and telephone communication skills. Ability to build effective relationships with stakeholders at all levels. Self-motivated with excellent prioritisation and workload management skills. Positive, enthusiastic approach with a strong customer service focus. Desirable Microsoft certifications or qualifications. Experience working with technical suppliers and third-party vendors. Knowledge of procurement processes and systems. Ability to travel to multiple locations when required. Experience handling and deploying IT equipment, including laptops, desktops and printers. Why Apply? Join a supportive and collaborative IT team. Gain valuable experience within a large and complex organisation. Opportunity to work with a variety of technologies and stakeholders. Immediate start available for suitable candidates. Excellent opportunity to further develop your Service Desk and IT Support experience. If you have previous experience in a Service Desk or IT Support environment and are looking for your next challenge, we'd love to hear from you. Apply today with your latest CV for immediate consideration to (url removed) PS1

Service Desk Support 3-Month Contract - Gloucestershire Are you an experienced IT Support professional looking for your next temp opportunity? We are seeking a proactive and customer-focused Service Desk to join a busy IT team in Gloucestershire on an initial 3-month contract . This role is ideal for someone who enjoys providing excellent customer service, troubleshooting technical issues, and working in a fast-paced support environment. Key Responsibilities Provide first-line IT support to end users. Manage and resolve IT service requests and incidents. Accurately log, update, and track support tickets. Assist with user account administration and access management. Escalate complex technical issues where required. Deliver a high standard of customer service while meeting service targets. What We're Looking For Experience in a previous IT Support or Service Desk role (desired). Strong focus on delivering excellent customer service. Excellent verbal and written communication skills. Ability to self-manage, prioritise workloads, and work effectively in a fast-paced environment. A positive, 'can-do' attitude with a willingness to learn and develop. Working knowledge of Windows Operating Systems and Microsoft Office 365. Knowledge of ITIL (Information Technology Infrastructure Library) would be beneficial but is not essential. Contract Details Location: Gloucestershire Duration: 3 Months Initially If you're an enthusiastic IT support professional with a passion for customer service and problem-solving, we'd love to hear from you. Please send your cv to (url removed) PS1