Your new company You'll join an environment that nurtures talent, supports development and encourages collaborative growth based onsite in BA1 Your new role As a 1st Line Service Desk Analyst, you will play a key role in delivering high quality technical support to colleagues across multiple sites. You will act as a first point of contact for IT issues, ensuring tickets are triaged, resolved or escalated efficiently and with excellent customer service. Working onsite five days per week, you will also take part in the team rota, including occasional travel to Bath, Oxford, London and Swindon. Acting as a single point of contact for Service Desk users and keeping tickets updated at all times. Triaging incidents and service requests, providing resolutions and workarounds in line with agreed 1st Line activities. Escalating complex issues to 2nd and 3rd Line teams with clear, detailed notes. Identifying and escalating Priority 1 & 2 issues and Major Incidents to the Service Desk Manager. Maintaining accurate ticket documentation to aid diagnosis and timely resolution. Supporting colleagues by completing New Starter, Mover and Leaver processes. Building and issuing laptops and mobile phones in line with procedure. Completing administrative duties, including asset register maintenance and purchase order requests. Performing daily system checks to ensure operational continuity. Supporting continuous service improvement initiatives alongside the Service Desk Manager. Ensuring technical documentation and knowledge base articles remain accurate and up to date. Acting as an escalation point for customers where appropriate. Procuring equipment as required. Resolving incidents and service requests within agreed SLAs. Participating in the team rota, including core hours and occasional out of hours requirements. What you'll need to succeed Strong written and verbal communication skills. A genuine interest in Information Technology. Excellent interpersonal skills and the ability to communicate technical issues clearly to non-technical users. A positive, energetic attitude and the ability to thrive under pressure. Self awareness and a professional approach when interacting with colleagues and customers. The ability to work effectively as part of a team, building strong working relationships. Resilience when handling challenging situations. Openness to change, with the flexibility to adapt to new processes and ways of working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
16/02/2026
Full time
Your new company You'll join an environment that nurtures talent, supports development and encourages collaborative growth based onsite in BA1 Your new role As a 1st Line Service Desk Analyst, you will play a key role in delivering high quality technical support to colleagues across multiple sites. You will act as a first point of contact for IT issues, ensuring tickets are triaged, resolved or escalated efficiently and with excellent customer service. Working onsite five days per week, you will also take part in the team rota, including occasional travel to Bath, Oxford, London and Swindon. Acting as a single point of contact for Service Desk users and keeping tickets updated at all times. Triaging incidents and service requests, providing resolutions and workarounds in line with agreed 1st Line activities. Escalating complex issues to 2nd and 3rd Line teams with clear, detailed notes. Identifying and escalating Priority 1 & 2 issues and Major Incidents to the Service Desk Manager. Maintaining accurate ticket documentation to aid diagnosis and timely resolution. Supporting colleagues by completing New Starter, Mover and Leaver processes. Building and issuing laptops and mobile phones in line with procedure. Completing administrative duties, including asset register maintenance and purchase order requests. Performing daily system checks to ensure operational continuity. Supporting continuous service improvement initiatives alongside the Service Desk Manager. Ensuring technical documentation and knowledge base articles remain accurate and up to date. Acting as an escalation point for customers where appropriate. Procuring equipment as required. Resolving incidents and service requests within agreed SLAs. Participating in the team rota, including core hours and occasional out of hours requirements. What you'll need to succeed Strong written and verbal communication skills. A genuine interest in Information Technology. Excellent interpersonal skills and the ability to communicate technical issues clearly to non-technical users. A positive, energetic attitude and the ability to thrive under pressure. Self awareness and a professional approach when interacting with colleagues and customers. The ability to work effectively as part of a team, building strong working relationships. Resilience when handling challenging situations. Openness to change, with the flexibility to adapt to new processes and ways of working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
HR Systems Administrator 35k - Grimsby (Office) based Are you passionate about HR technology and data-driven solutions? Do you enjoy working with systems, improving processes, and ensuring data accuracy? If so, this is the perfect opportunity for you! We are looking for an HR Systems Administrator to join our team and take ownership of our HRIS platform (iTrent). This role is systems-focused, giving you the chance to make a real impact by optimising HR processes, improving data integrity, and delivering valuable insights through reporting and analytics. We are looking for candidates with experience within HR and who would like to progress their career within this field. What You'll Be Doing Manage and optimise HR systems - Maintain and configure iTrent, ensuring accuracy and efficiency. Data integrity & compliance - Regular audits, GDPR compliance, and troubleshooting system issues. Reporting & analytics - Produce detailed reports and dashboards for workforce metrics and KPIs. Process improvement - Identify opportunities for automation and streamline workflows. System support - Act as the go-to person for HRIS queries, liaising with IT and vendors for upgrades and fixes. Payroll & recruitment support - Validate payroll data and assist with recruitment processes through system functionality. HR administration duties What We're Looking For Experience with HR systems (iTrent preferred but not essential by any means). Strong IT skills and Excel knowledge. Excellent attention to detail and data accuracy. Ability to troubleshoot technical issues and manage system configurations. CIPD level 3 or studying towards (or the desire to study towards) Why Join Us? Competitive salary of 35,000. Opportunity to specialise in HR technology and systems. Be part of a forward-thinking team that values innovation and efficiency. CIPD training is provided should you wish to go more down the Human Resources route. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
16/02/2026
Full time
HR Systems Administrator 35k - Grimsby (Office) based Are you passionate about HR technology and data-driven solutions? Do you enjoy working with systems, improving processes, and ensuring data accuracy? If so, this is the perfect opportunity for you! We are looking for an HR Systems Administrator to join our team and take ownership of our HRIS platform (iTrent). This role is systems-focused, giving you the chance to make a real impact by optimising HR processes, improving data integrity, and delivering valuable insights through reporting and analytics. We are looking for candidates with experience within HR and who would like to progress their career within this field. What You'll Be Doing Manage and optimise HR systems - Maintain and configure iTrent, ensuring accuracy and efficiency. Data integrity & compliance - Regular audits, GDPR compliance, and troubleshooting system issues. Reporting & analytics - Produce detailed reports and dashboards for workforce metrics and KPIs. Process improvement - Identify opportunities for automation and streamline workflows. System support - Act as the go-to person for HRIS queries, liaising with IT and vendors for upgrades and fixes. Payroll & recruitment support - Validate payroll data and assist with recruitment processes through system functionality. HR administration duties What We're Looking For Experience with HR systems (iTrent preferred but not essential by any means). Strong IT skills and Excel knowledge. Excellent attention to detail and data accuracy. Ability to troubleshoot technical issues and manage system configurations. CIPD level 3 or studying towards (or the desire to study towards) Why Join Us? Competitive salary of 35,000. Opportunity to specialise in HR technology and systems. Be part of a forward-thinking team that values innovation and efficiency. CIPD training is provided should you wish to go more down the Human Resources route. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your New Company A confidential, market-leading organisation within the automotive sector is seeking a talented Data Analyst to join their Administration team. This is an exciting opportunity to combine data analytics, administration, and project coordination in a role that directly supports business performance. Key Vacancy Information Permanent job To start ASAP Full time hours Monday - Friday 9am -5pm 35 hours 30,000 - 35,000 Free parking Modern Office facilities Office location - Barnsley - Successful candidates will need to live locally as the role is office based with 1-2 days wfh after probation 1-2 Days Hybrid work from home after probationary period. Excellent Data Analysis experience required. Your New Role This position will report to the Department Controller and you will play a vital role in supporting vehicle sales through proactive data reporting and advanced data analysis. Additionally, you will initially support the Department Controller with the implementation of a new system in the UK. This will involve producing data reports and arranging meetings for the projects and following up on agendas and project actions. Duties of the role will include; Capturing and processing details of returning vehicles information, managing recharge workflows. Preparing monthly stock reports in Excel Calculating late return fees, excess mileage, and damage costs, and managing recharges in collaboration with technical specialists. Data analysis and reporting performance Stock reporting Drive automation and continuous improvement in reporting processes Provide cross-functional support to sales administration. Coordinate project activities, including process mapping, interface testing, and ongoing enhancements with the wider IT Team. What You'll Need to Succeed Advanced Excel skills (including formulas, pivot tables, VLOOKUP). Proficiency in Power BI, Power Query, Power Pivot, and Power Automate. Strong data analysis and reporting capabilities. Experience in project coordination would be advantageous. Excellent communication and relationship-building skills. Highly organised What You'll Get in Return Permanent jobTo start ASAP Full time hours Monday - Friday 9am -5pm 35 hours 30,000 - 35,000 Free parking Modern Office facilities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
12/02/2026
Full time
Your New Company A confidential, market-leading organisation within the automotive sector is seeking a talented Data Analyst to join their Administration team. This is an exciting opportunity to combine data analytics, administration, and project coordination in a role that directly supports business performance. Key Vacancy Information Permanent job To start ASAP Full time hours Monday - Friday 9am -5pm 35 hours 30,000 - 35,000 Free parking Modern Office facilities Office location - Barnsley - Successful candidates will need to live locally as the role is office based with 1-2 days wfh after probation 1-2 Days Hybrid work from home after probationary period. Excellent Data Analysis experience required. Your New Role This position will report to the Department Controller and you will play a vital role in supporting vehicle sales through proactive data reporting and advanced data analysis. Additionally, you will initially support the Department Controller with the implementation of a new system in the UK. This will involve producing data reports and arranging meetings for the projects and following up on agendas and project actions. Duties of the role will include; Capturing and processing details of returning vehicles information, managing recharge workflows. Preparing monthly stock reports in Excel Calculating late return fees, excess mileage, and damage costs, and managing recharges in collaboration with technical specialists. Data analysis and reporting performance Stock reporting Drive automation and continuous improvement in reporting processes Provide cross-functional support to sales administration. Coordinate project activities, including process mapping, interface testing, and ongoing enhancements with the wider IT Team. What You'll Need to Succeed Advanced Excel skills (including formulas, pivot tables, VLOOKUP). Proficiency in Power BI, Power Query, Power Pivot, and Power Automate. Strong data analysis and reporting capabilities. Experience in project coordination would be advantageous. Excellent communication and relationship-building skills. Highly organised What You'll Get in Return Permanent jobTo start ASAP Full time hours Monday - Friday 9am -5pm 35 hours 30,000 - 35,000 Free parking Modern Office facilities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
