Liberty CL Recruitment

Join a Leading IT Support Team as a Service Desk Engineer - Be the First Point of Contact! Are you passionate about delivering exceptional IT support? Our client, a trusted provider of managed IT services, is seeking a dedicated Service Desk Engineer to join their dynamic team on the outskirts of Havant. This is an excellent opportunity to work within a professional environment that values stability, clarity, and customer satisfaction. This is a full-time permanent role paying £27,976 with hybrid working opportunities. Act as the primary point of contact for customers, providing professional and reassuring first-line support Manage and resolve incident tickets efficiently within a structured ticketing system Follow established incident, request, and escalation processes confidently Keep customers informed of progress, actions taken, and expected resolution times Log, categorise, and document all service activities accurately for visibility and control Escalate complex issues to technical teams with clear handover information Maintain service quality, meet defined performance levels, and support service improvement initiatives Participate in a rota for out-of-hours support including evenings and weekends Support onboarding, changes, and offboarding processes for staff Adhere to company policies, processes, and information security standards Share knowledge and collaborate with team members for continuous service improvement Candidate Requirements Proven experience in a first-line Service Desk, helpdesk, or IT support role within an MSP or IT services environment Strong knowledge of Microsoft 365 environments, including user administration and troubleshooting Experience managing incidents and service requests within a structured ticketing system Excellent communication skills with the ability to convey technical information clearly and calmly Ability to follow documented processes and maintain accurate records Dependable, disciplined, and customer-focused with a calm approach to support If you are ready to make a positive impact in a supportive environment, apply now to join a company that cares about its people and clients alike. This is your chance to grow your career as a Service Desk Engineer in a role that values professionalism and stability.

The Liberty Recruitment Group is excited to be working in partnership with a leading Tech-enabled Analytics Consultancy based in London, who are looking for a Senior Backend Developer to join their award-winning Insurance division. As part of a mixed technical team including back-end developers, testers, front-end developers and actuarial data scientists, you d be working on their market-leading insurance application, used by some of the largest London Market and International insurers to assess over £200bn in reserves. Your key focus will be: Leading the design and development of new product features, providing a holistic approach to design Driving better integration between their C# and Python codebases, rewriting and restructuring code where needed to improve cohesion Address any performance bottlenecks and optimise performance of complex data workflows Championing best practice and guiding the junior team members What they re specifically looking for: C# development experience (.Net 8) with production-level proficiency Data engineering data-intensive application experience Python Azure PaaS / SaaS tools (eg. Azure Functions, App Services, Batch, Blob/Table/Queue Storage) Excellent problem-solving skills Why join them: It s an entrepreneurial environment pushing the boundaries, harnessing technology to enable more efficient analytics. A true people-first employer where you ll be supported to learn and develop your skills in a collaborative, innovative environment. Hybrid working (2 days a week in their London office), discretionary bonus, enhanced pension, private medical insurance, superb wellbeing services and much more