Service Desk Analyst £24-27,000 per annum A global Real Estate firm are looking for a Service Desk Analyst to join their team! You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support to their global user base. Key responsibilities Configuring and troubleshooting support issues Answer requests from end users via both telephone calls and also deal with e-mails, in a courteous and timely manner Document all user identification information, including name, department, contact information, and nature of problem or issue Escalate problems (when required) to the appropriately experienced support analyst. Closing completed queries to avoid escalation Identify and learn appropriate software and hardware Work in accordance with ITIL processes and procedures Technical skills required Active Directory administration Mimecast (or similar email archiving solutions) Office 365 support Supporting different mobile devices (Blackberry, iPhone/iPad, Android) ServiceNow knowledge (or similar ITSM knowledge) Installation/moves of hardware such as printers, digital senders, MFD's (multi-function devices), PC's and all peripheral items The firm are known for their career progression and training opportunities. Please apply if you are keen!
May 16, 2024
Full time
Service Desk Analyst £24-27,000 per annum A global Real Estate firm are looking for a Service Desk Analyst to join their team! You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support to their global user base. Key responsibilities Configuring and troubleshooting support issues Answer requests from end users via both telephone calls and also deal with e-mails, in a courteous and timely manner Document all user identification information, including name, department, contact information, and nature of problem or issue Escalate problems (when required) to the appropriately experienced support analyst. Closing completed queries to avoid escalation Identify and learn appropriate software and hardware Work in accordance with ITIL processes and procedures Technical skills required Active Directory administration Mimecast (or similar email archiving solutions) Office 365 support Supporting different mobile devices (Blackberry, iPhone/iPad, Android) ServiceNow knowledge (or similar ITSM knowledge) Installation/moves of hardware such as printers, digital senders, MFD's (multi-function devices), PC's and all peripheral items The firm are known for their career progression and training opportunities. Please apply if you are keen!
Location: Manchester Contract Type: 3-month initial contract, possibility of extension. Salary: 150- 250 per day inside ir35 Hybrid: 2-4 days onsite depending on experience Do you have experience in Asset Management with a knack for detail and a passion for data analysis? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join a dynamic team in the Legal Sector! About the Role: As an IT Asset Management Analyst, you will play a pivotal role in the team, responsible for managing IT hardware and software assets throughout their lifecycles. Your main duties will include: Conducting inventories and usage monitoring of all IT assets Requesting quotes for hardware and software, and managing pricing approvals Creating and updating Purchase Orders, ensuring timely delivery of goods Managing vendor relationships and understanding key contracts Handling incidents and requests, providing regular updates to stakeholders Managing disposals and ensuring accurate asset lifecycle management To excel in this role, you'll need: Knowledge and experience of administering an ITSM (such as Service Now), particularly the Asset Management Database Experience in IT asset management lifecycle processes and procurement Proficient with Office 365 suite (including Excel, Word, Outlook) and SharePoint Excellent communication and interpersonal skills Don't miss out on this exciting opportunity! Click 'APPLY' now!
May 16, 2024
Contractor
Location: Manchester Contract Type: 3-month initial contract, possibility of extension. Salary: 150- 250 per day inside ir35 Hybrid: 2-4 days onsite depending on experience Do you have experience in Asset Management with a knack for detail and a passion for data analysis? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join a dynamic team in the Legal Sector! About the Role: As an IT Asset Management Analyst, you will play a pivotal role in the team, responsible for managing IT hardware and software assets throughout their lifecycles. Your main duties will include: Conducting inventories and usage monitoring of all IT assets Requesting quotes for hardware and software, and managing pricing approvals Creating and updating Purchase Orders, ensuring timely delivery of goods Managing vendor relationships and understanding key contracts Handling incidents and requests, providing regular updates to stakeholders Managing disposals and ensuring accurate asset lifecycle management To excel in this role, you'll need: Knowledge and experience of administering an ITSM (such as Service Now), particularly the Asset Management Database Experience in IT asset management lifecycle processes and procurement Proficient with Office 365 suite (including Excel, Word, Outlook) and SharePoint Excellent communication and interpersonal skills Don't miss out on this exciting opportunity! Click 'APPLY' now!
Servicenow Developer/Servicenow engineer Flexible Remote Working (1-2 days a week) London/Manchester The ServiceNow Developer will be responsible for configuring and developing solutions. Other responsibilities include designing, developing, deploying, installing, configuring and maintaining standard, sustainable solutions on the ServiceNow platform with regards to discipline and software. This is a global Global role, responsible for the day to day technical management of the ServiceNow Product suite. Primary contact for all ServiceNow integration and enhancement requests. Translating requirements into ServiceNow technical solutions and optimise automation and integration. Acting as the ServiceNow Platform SME and technical escalation point for junior staff. Key Skills Excellent communication and stakeholder management skills ServiceNow Admin Certified ServiceNow Scripting such as, UI Policy, UI Action Client Scripts, Email Inbound, Business Rule. Strong experience with Service Portal & Widget Creation Flow Designer Integration Hub Service Mapping Discovery Deep understanding of ServiceNow Best Practice and new features
May 13, 2024
Full time
Servicenow Developer/Servicenow engineer Flexible Remote Working (1-2 days a week) London/Manchester The ServiceNow Developer will be responsible for configuring and developing solutions. Other responsibilities include designing, developing, deploying, installing, configuring and maintaining standard, sustainable solutions on the ServiceNow platform with regards to discipline and software. This is a global Global role, responsible for the day to day technical management of the ServiceNow Product suite. Primary contact for all ServiceNow integration and enhancement requests. Translating requirements into ServiceNow technical solutions and optimise automation and integration. Acting as the ServiceNow Platform SME and technical escalation point for junior staff. Key Skills Excellent communication and stakeholder management skills ServiceNow Admin Certified ServiceNow Scripting such as, UI Policy, UI Action Client Scripts, Email Inbound, Business Rule. Strong experience with Service Portal & Widget Creation Flow Designer Integration Hub Service Mapping Discovery Deep understanding of ServiceNow Best Practice and new features
Location: Glasgow Hybrid Working Salary: £60-£65K How would you like to work in a dynamic and international organization, taking the place of the technical lead for the firms Applications Support function? Position Overview: As an Applications Support Specialist, you will play a crucial role in the day-to-day operational support of the firm's application portfolio (Circa 80 Apps). You'll collaborate with software vendors, internal teams, and stakeholders to manage escalated and challenging tickets, conduct technical analyses, and contribute to projects that enhance The IT solutions. Your responsibilities will include troubleshooting, maintaining system health, providing training, and contributing to continuous service improvement. Key Responsibilities: Resolve escalated and problematic tickets by collaborating with software vendors and internal teams. Provide hands-on training to enhance the capabilities of the Global Customer Service teams. Conduct deep-dive technical analysis to identify and resolve system problems, adhering to incident and problem management processes. Monitor applications to ensure optimal performance, stability, and functionality. Create and update documentation, including run books and support guides, to streamline processes. Collaborate with vendors and partners to ensure system uptime and performance. Participate in on-call rotations and out-of-hours maintenance, following the Change Management process. Contribute to resource planning, providing workload estimates and insights to management. Stay updated on current and upcoming technologies, participating in projects, and ensuring seamless service transitions. Act as a subject matter expert, both internally and when collaborating with vendors, Global Customer Support, and Project Teams. Create, review, and update Knowledge Base (KB) articles for consistent system support. Participate in small BAU systems upgrades and replacements. Assist in maintaining and periodically reviewing IT Disaster Recovery plans, including testing. Communicate effectively with other teams and management, sharing knowledge and insights. Essential Skills & Experience: Strong analytical skills and ability to troubleshoot complex technical issues. Proactive approach to problem-solving and taking ownership of solutions. Effective communication skills, both written and verbal, with the ability to present information persuasively. Proficiency in collaborating with peers and other teams, demonstrating teamwork and adaptability. Knowledge of various technologies, with expertise in at least one area or system. Familiarity with system maintenance, monitoring, and administration. Experience working with vendors and partners to ensure system performance. Ability to contribute to solution design and architecture processes. Comfortable with participating in Proof of Concepts (POCs) to evaluate and recommend technologies. Experience with specific technologies, such as Active Directory, Windows Server OS, SQL DBA, troubleshooting, MS Office Apps & integrations, HR systems, marketing systems, mobile & web applications, and cloud-based systems, CRM Systems, API Integration.
Aug 14, 2023
Full time
Location: Glasgow Hybrid Working Salary: £60-£65K How would you like to work in a dynamic and international organization, taking the place of the technical lead for the firms Applications Support function? Position Overview: As an Applications Support Specialist, you will play a crucial role in the day-to-day operational support of the firm's application portfolio (Circa 80 Apps). You'll collaborate with software vendors, internal teams, and stakeholders to manage escalated and challenging tickets, conduct technical analyses, and contribute to projects that enhance The IT solutions. Your responsibilities will include troubleshooting, maintaining system health, providing training, and contributing to continuous service improvement. Key Responsibilities: Resolve escalated and problematic tickets by collaborating with software vendors and internal teams. Provide hands-on training to enhance the capabilities of the Global Customer Service teams. Conduct deep-dive technical analysis to identify and resolve system problems, adhering to incident and problem management processes. Monitor applications to ensure optimal performance, stability, and functionality. Create and update documentation, including run books and support guides, to streamline processes. Collaborate with vendors and partners to ensure system uptime and performance. Participate in on-call rotations and out-of-hours maintenance, following the Change Management process. Contribute to resource planning, providing workload estimates and insights to management. Stay updated on current and upcoming technologies, participating in projects, and ensuring seamless service transitions. Act as a subject matter expert, both internally and when collaborating with vendors, Global Customer Support, and Project Teams. Create, review, and update Knowledge Base (KB) articles for consistent system support. Participate in small BAU systems upgrades and replacements. Assist in maintaining and periodically reviewing IT Disaster Recovery plans, including testing. Communicate effectively with other teams and management, sharing knowledge and insights. Essential Skills & Experience: Strong analytical skills and ability to troubleshoot complex technical issues. Proactive approach to problem-solving and taking ownership of solutions. Effective communication skills, both written and verbal, with the ability to present information persuasively. Proficiency in collaborating with peers and other teams, demonstrating teamwork and adaptability. Knowledge of various technologies, with expertise in at least one area or system. Familiarity with system maintenance, monitoring, and administration. Experience working with vendors and partners to ensure system performance. Ability to contribute to solution design and architecture processes. Comfortable with participating in Proof of Concepts (POCs) to evaluate and recommend technologies. Experience with specific technologies, such as Active Directory, Windows Server OS, SQL DBA, troubleshooting, MS Office Apps & integrations, HR systems, marketing systems, mobile & web applications, and cloud-based systems, CRM Systems, API Integration.
Unified Communications Engineer - Telecom London, United Kingdom £65,000 - £75,000 Our Client is a leading global law firm with a presence in 27 key business centers across the Americas, Asia, Europe, and the Middle East. With approximately 200 lawyers in each of the world's three largest financial centers - New York, London, and Hong Kong - They are uniquely positioned to advise leading companies and financial institutions on their most complex legal needs. The firm has deep experience in high-stakes litigation and complex transactions across industry sectors, including our signature strength, the global financial services industry. They are a collegial, collaborative, and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential. We also encourage all our people to use their skills to support the wider community through our pro bono and community volunteering programs. The principles of mutual respect, dignity, and understanding are central to the way we work and help to provide an environment where diversity and inclusion are embraced. Role Summary: As a Unified Communications Engineer, you will be responsible for building and supporting scalable and cost-effective unified communications services required across the firm. This includes video telephony, voicemail, instant messaging, presence, and video conferencing. You will be accountable for providing high-quality solutions to integrate the firm's unified communications services and technologies, staying current on developments in unified communications. Key Responsibilities: Evaluate new systems and technologies to increase service levels and reduce costs. Contribute to projects to deliver new unified communications services. Act as a technical escalation contact for users, junior team members, and other teams. Foster good working relationships between the Unified Communications team and other IT teams. Perform preventative maintenance and provide high-quality support to users for unified communications services. Communicate planned maintenance to other IT teams and users. Comply with approved policies and processes defined by other groups. Maintain inventories and comply with licensing agreements. Resolve incidents in accordance with Service Level Agreements and escalate where appropriate. Prepare high-quality documentation. Requirements: In-depth experience of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM and Presence Service, Cisco Emergency Responder, Cisco Unified Attendant Console, Cisco Unified Contact Center Express, Cisco Unified Border Element, Cisco voice Routers, Cisco Expressway, Cisco Prime Collaboration. In-depth experience of audio and video conferencing Back End systems, Cisco TMS, Cisco Meeting Server, Cisco Webex Meetings, and Cisco Webex Teams. Knowledge of Microsoft Teams. At least 5 years of experience working with telecommunications networks, including strong knowledge of voice and data Switches and Routers, telecommunications protocols and standards, voice and data infrastructure tools and services, and QoS design and operation. Knowledge of video conferencing endpoints, Cisco SX/EX, Cisco 8000 series phones. Knowledge of telecommunications protocols, communications, and standards such as H.323, SIP, E.164. Exposure to mobile telephony solutions. Good understanding of the design of global Voice Over IP telecommunications infrastructure. History of working in a demanding telecommunications environment, preferably in a professional services background. Bachelor's degree in computer science or information systems preferred. Relevant industry experience is acceptable. Relevant Cisco Collaboration accreditation is preferred. Personal Attributes: Strong oral and written communication skills. Ability to work under pressure, prioritize tasks, and meet strict deadlines. Thorough by nature with keen attention to detail. Client-focused with the ability to develop good relationships. Ability to explain complex technical issues to non-technical people. Strong analytical, evaluative, and problem
Aug 14, 2023
Full time
Unified Communications Engineer - Telecom London, United Kingdom £65,000 - £75,000 Our Client is a leading global law firm with a presence in 27 key business centers across the Americas, Asia, Europe, and the Middle East. With approximately 200 lawyers in each of the world's three largest financial centers - New York, London, and Hong Kong - They are uniquely positioned to advise leading companies and financial institutions on their most complex legal needs. The firm has deep experience in high-stakes litigation and complex transactions across industry sectors, including our signature strength, the global financial services industry. They are a collegial, collaborative, and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential. We also encourage all our people to use their skills to support the wider community through our pro bono and community volunteering programs. The principles of mutual respect, dignity, and understanding are central to the way we work and help to provide an environment where diversity and inclusion are embraced. Role Summary: As a Unified Communications Engineer, you will be responsible for building and supporting scalable and cost-effective unified communications services required across the firm. This includes video telephony, voicemail, instant messaging, presence, and video conferencing. You will be accountable for providing high-quality solutions to integrate the firm's unified communications services and technologies, staying current on developments in unified communications. Key Responsibilities: Evaluate new systems and technologies to increase service levels and reduce costs. Contribute to projects to deliver new unified communications services. Act as a technical escalation contact for users, junior team members, and other teams. Foster good working relationships between the Unified Communications team and other IT teams. Perform preventative maintenance and provide high-quality support to users for unified communications services. Communicate planned maintenance to other IT teams and users. Comply with approved policies and processes defined by other groups. Maintain inventories and comply with licensing agreements. Resolve incidents in accordance with Service Level Agreements and escalate where appropriate. Prepare high-quality documentation. Requirements: In-depth experience of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM and Presence Service, Cisco Emergency Responder, Cisco Unified Attendant Console, Cisco Unified Contact Center Express, Cisco Unified Border Element, Cisco voice Routers, Cisco Expressway, Cisco Prime Collaboration. In-depth experience of audio and video conferencing Back End systems, Cisco TMS, Cisco Meeting Server, Cisco Webex Meetings, and Cisco Webex Teams. Knowledge of Microsoft Teams. At least 5 years of experience working with telecommunications networks, including strong knowledge of voice and data Switches and Routers, telecommunications protocols and standards, voice and data infrastructure tools and services, and QoS design and operation. Knowledge of video conferencing endpoints, Cisco SX/EX, Cisco 8000 series phones. Knowledge of telecommunications protocols, communications, and standards such as H.323, SIP, E.164. Exposure to mobile telephony solutions. Good understanding of the design of global Voice Over IP telecommunications infrastructure. History of working in a demanding telecommunications environment, preferably in a professional services background. Bachelor's degree in computer science or information systems preferred. Relevant industry experience is acceptable. Relevant Cisco Collaboration accreditation is preferred. Personal Attributes: Strong oral and written communication skills. Ability to work under pressure, prioritize tasks, and meet strict deadlines. Thorough by nature with keen attention to detail. Client-focused with the ability to develop good relationships. Ability to explain complex technical issues to non-technical people. Strong analytical, evaluative, and problem
