Red Snapper Recruitment Limited

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. ICT Service Operations Manager Location: Gosforth OR Stanley (Hybrid Working) Salary: 62,546 per annum Contract: Permanent, Full Time (37 hours per week) Gosforth OR Stanley (Hybrid Working as standard 3-4 days in office - must be flexible to work in the office 5 days per week if needed) Lead the Future of ICT Service Delivery Are you an experienced ICT leader with a passion for delivering high-performing, secure, and customer-focused technology services? We're looking for an ICT Service Operations Manager to lead a talented technical team responsible for delivering exceptional ICT services across a complex organisation. This is an exciting opportunity to play a key role in shaping digital services, driving operational excellence, and supporting major technology transformation programmes. If you're an experienced leader with expertise across service operations, cloud infrastructure, cyber security, and IT service management, we'd love to hear from you. The Role Reporting to the Head of ICT & Digital Services, you'll provide strategic and operational leadership across Service Desk, Infrastructure, Cloud Services, End User Computing, and Cyber Security. You'll lead multidisciplinary technical teams, ensuring services remain secure, reliable, resilient, and continuously improving while supporting both day-to-day operations and future digital transformation initiatives. Key Responsibilities Lead Service Desk, Infrastructure, Cloud, End User Computing and Cyber Security teams. Drive the delivery of high-quality ICT services across 1st, 2nd and 3rd line support. Embed ITIL best practice across Incident, Problem, Change and Continual Service Improvement. Manage cloud infrastructure, cyber security platforms and operational technology services. Lead and mentor technical managers and develop high-performing teams. Work closely with development teams to improve service transition and operational readiness. Make key technical and operational decisions to support successful project delivery. Manage third-party suppliers and service providers to achieve agreed service levels. Develop and monitor SLAs, KPIs and service reporting for senior leadership. Support business continuity, disaster recovery planning and operational resilience. Contribute to ICT strategy, digital transformation and continuous improvement initiatives. About You You'll be an experienced ICT operations leader who enjoys building strong teams and delivering excellent customer-focused services. Essential Experience Significant experience managing ICT Service Operations within a complex environment. Proven leadership of Service Desk, Infrastructure, Cloud and Security teams. Strong experience managing Microsoft Azure cloud environments and enterprise infrastructure. Excellentoperationalcyber security knowledge including: Security monitoring Incident response Vulnerability management Endpoint protection Experience managing enterprise networking, end user computing and modern workplace technologies. Strong supplier and contract management experience. Experience delivering ITIL-based service management and continual service improvement. Experience developing service reporting, KPIs and operational performance frameworks. Experience leading multidisciplinary technical teams through change and transformation. Qualifications Relevant ICT qualification or equivalent professional experience. ITIL v4 Foundation (minimum requirement). Higher-level ITIL certifications are desirable. Full UK driving licence (desirable). What You'll Bring You'll be someone who can: Inspire and develop high-performing technical teams. Build strong relationships with stakeholders across the organisation. Think strategically while remaining operationally focused. Balance service delivery, security and innovation. Analyse complex technical and business information to make informed decisions. Champion continuous improvement and modern ways of working. Communicate confidently with both technical and non-technical audiences. What's on Offer? In addition to a competitive salary, you'll benefit from: 62,546 annual salary 26 days annual leave, increasing to 31 days with service Birthday leave Occupational pension scheme Health cash plan Flexible benefits package Funding for professional qualifications, conferences and learning opportunities Opportunity to play a leading role in an ambitious digital transformation programme Regular office attendance and travel between regional sites will be required, so applicants should live within reasonable commuting distance. Apply Today If you're an experienced ICT leader looking for your next challenge and want to shape the future of technology services within a forward-thinking organisation, we'd love to hear from you. Apply now to be considered. Closing Date: 26 July 2026 Please note: Applications may close early if sufficient high-quality applications are received. Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Information Security & Assurance Advisor Location: Leek Wootton Contract: Permanent Hours: Full Time - 37 hours per week Salary: 50,949 - 57,186 per annum About the Role We are seeking a highly skilled and motivated Information Security & Assurance Advisor to join our Information Assurance team. This is an exciting opportunity to play a key role in protecting sensitive information, ensuring compliance with national standards, and supporting the secure and lawful use of data within a complex public sector environment. Organisations operating within the law enforcement sector manage significant volumes of sensitive and personal data. Ensuring that information is handled securely, lawfully, and ethically is critical to maintaining public trust and meeting statutory obligations. As part of the Information Assurance function, you will help deliver effective information governance, security, records management, and data protection practices. The successful candidate will provide specialist advice and professional guidance on information security matters, supporting compliance with UK GDPR, the Data Protection Act 2018, and relevant national information assurance frameworks. You will work closely with stakeholders across the organisation to identify risks, strengthen controls, manage incidents, and promote a culture of security awareness and accountability. Key Responsibilities Risk Management, Clarity & Ownership Work collaboratively with stakeholders to identify, assess, and manage information security risks. Ensure risks are clearly documented, understood, and owned by the appropriate business areas. Translate technical security issues into clear business impacts and practical mitigation strategies. Support the development and maintenance of risk registers and assurance processes. Assurance & Reporting Provide senior leaders with clear and accurate insight into information security risks. Identify emerging threats, vulnerabilities, and control weaknesses. Produce governance reports and assurance documentation to support informed decision-making. Incident Management & Response Support the detection, investigation, and resolution of information security incidents. Ensure lessons learned are captured and used to strengthen security controls and processes. Maintain appropriate incident records and reporting mechanisms. Supplier & Third-Party Risk Management Assess and manage security risks associated with suppliers, contractors, and cloud-based services. Ensure robust information security requirements are embedded within procurement processes and contractual arrangements. Monitor supplier compliance with security obligations and standards. About You To be successful in this role, you will have: Significant experience in information security, information assurance, data protection, or a related discipline. Strong knowledge of information security frameworks, risk management methodologies, and governance practices. Experience supporting compliance with UK GDPR, Data Protection Act 2018, and relevant security standards. Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences. Strong analytical and problem-solving abilities. Experience managing security incidents and supporting assurance and reporting activities. The ability to build effective working relationships with stakeholders at all levels. Additional Requirements A full UK driving licence is required, as the role involves regular travel across the region. Applicants must have the unrestricted right to work in the UK. Due to the nature of the role, applicants must have continuously resided in the UK for the previous five years and be willing to undergo the appropriate vetting procedures. What We Offer Competitive salary and benefits package. Generous annual leave entitlement. Access to pension scheme. Ongoing professional development and training opportunities. The opportunity to make a meaningful contribution to the protection of sensitive information within a critical public service environment. If you are passionate about information security, risk management, and data protection, and are looking for a role where your expertise can make a real impact, we would love to hear from you. Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.