Howden Group

CRM Business AnalystApplylocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 7, 2026 (28 days left to apply)job requisition id: R# Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. CRM Business Analyst Location: Central London (Hybrid: 2-3 days onsite per week) Reports to: CRM Product Manager CRM Business Analyst - Role Overview We are looking for a proactive, detail-oriented Business Analyst to bridge the gap between business stakeholders and our CRM product development team. The successful candidate will be skilled at building strong relationships across the business, eliciting and challenging requirements, and translating business needs into clear, actionable specifications for technical teams. They will play a key role in shaping CRM product enhancements, maintaining business scenarios across multiple business units, ensuring high-quality product documentation, leading User Acceptance Testing (UAT), supporting product demonstrations, and using data-driven insights to continuously improve product performance, user experience, and adoption. Key Responsibilities Requirements Management Elicit, analyse, challenge and document business requirements through workshops, interviews and stakeholder engagement. Translate business requirements into clear user stories, acceptance criteria and business scenarios for the Salesforce development team. Create process maps, wireframes / mock-ups where required to define user experience and user journey Support Product Owner in user story prioritisation based on business value, technical feasibility and strategic objectives. Define and maintain CRM business process and process catalogue Conduct data analysis to support product decisions and identify opportunities for continuous improvement. Stakeholder Management Build trusted relationships with stakeholders across business units, IT and delivery teams. Facilitate workshops to elicit, validate and refine business requirements. Challenge assumptions and identify opportunities to improve business processes. Manage stakeholder expectations and communicate progress throughout the product lifecycle. Act as the primary point of contact between business stakeholders and the Salesforce product team. Documentation & Governance Create, maintain, and update product documentation, including: + Feature specifications + Release notes + Process documentation Ensure documentation is clear, consistent, and aligned with product strategy. Maintain a structured repository of product assets and documentation. Support version control and documentation governance standards. Maintain traceability between business requirements, user stories, solution design and delivered functionality. User Acceptance Testing Own the planning and coordination of User Acceptance Testing. Develop business test scenarios and acceptance test scripts. Coordinate business users through UAT activities. Manage defects through to resolution. Support sign-off for production releases. Product Adoption & Change Prepare product demo materials, scripts, and walkthroughs. Support internal and client-facing product demonstrations. Assist in developing training materials and user guides. Partner with the Change Management team to ensure accurate product messaging. Gather feedback from demos to inform product improvements. Support tracking of key product metrics (usage, adoption, feature engagement). Train the trainer on the new functionalities Help measure the impact of new features and releases. Technical Collaboration & Delivery Work closely with the Product Owner and support in sprint planning, backlog grooming, and release preparation. Liaise with technical architects and developers in clarifying requirements and use cases Review and validation of the technical solution design developed by the technical team and ensure alignment with requirements and business scenarios Support business with structuring requests to the Support team for small change requests and own communication with the business teams. Desired Skill Set and Experience Proven experience as a Business Analyst, Product Analyst, CRM Analyst, or similar role supporting product development, digital transformation, or business change initiatives. Experience within insurance or another complex, regulated industry is desirable, with the ability to translate business needs into clear user stories, acceptance criteria, process flows, and business scenarios. Experience working in Agile delivery environments, including backlog refinement, sprint planning, release preparation, UAT planning, and collaboration with Product Owners and technical teams. Confident in engaging stakeholders across business and technology teams, gathering requirements, clarifying priorities, and managing feedback in a structured and professional manner. Excellent documentation skills, with experience creating and maintaining feature specifications, release notes, process documentation, training materials, user guides, and product repositories. Experience supporting User Acceptance Testing, including test scenario preparation, defect triage, business validation, and coordination with end users. Ability to create clear wireframes, mock-ups, walkthroughs, demo scripts, and user journey materials Comfortable working with data to identify trends, track adoption, assess product usage, and provide insights that support product decisions and continuous improvement. Strong communication and presentation skills, with the ability to support internal demonstrations, train-the-trainer sessions, and product messaging for change and adoption activities. Highly organised and detail-oriented, with the ability to manage multiple priorities, maintain governance standards, and ensure consistency across product documentation and delivery artefacts. Strong analytical and problem-solving skills. Ability to simplify complex business processes and technical concepts. Experience facilitating workshops with senior stakeholders. Ability to influence decisions without direct authority. Experience working with Salesforce or other enterprise CRM platforms (desirable/essential depending on your needs). Experience using Azure DevOps, Jira or similar backlog management tools. Experience with Visio, Lucid chart or other process modelling tools. Collaborative and proactive working style, with confidence liaising with technical architects, developers, support teams, change managers, and business stakeholders.# What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working .If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent

Howden Group is seeking a Commercial Development Executive in Cardiff to drive business growth through relationship building and client engagement. The successful candidate will develop connections with a variety of businesses, ranging from sole traders to large organizations. This role offers excellent opportunities for career progression, including fully funded professional qualifications and access to a range of employee benefits.

Howden Group is seeking a skilled Network Engineer in Greater London to manage hybrid on-premises and cloud infrastructures. The ideal candidate will have 2-5 years of experience with network technologies such as Cisco, Juniper, and Active Directory, as well as significant cloud exposure. Responsibilities will include troubleshooting network issues, supporting business needs across various regions, and collaborating within a global infrastructure team. The position emphasizes strong customer service and problem-solving skills.

Network EngineerApplylocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 7, 2026 (30+ days left to apply)job requisition id: R# Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Role Summary This role forms part of a distributed, global infrastructure team that is responsible for the continued availability and support of a hybrid on-premises and cloud infrastructure This is a hands-on role. The successful candidate will be expected to: Operate varying appliance and VM based vendor technologies at the CLI or through a web interface to design, implement, install, diagnose, troubleshoot, upgrade, decommission and support all areas of the network Work on incidents, requests, assigned project work and raise/discuss change requests as required Work within the wider IT infrastructure teams, providing support for Cloud, Data Centre and office network environments Work within a fast-paced environment, supporting the business throughout UK, Europe and Asia Job Specific Skills Profile Technical skills required for the role: Demonstrate experience working in a network infrastructure team as a hands-on network engineer Demonstrate operational and project engineering support for all aspects of enterprise IT networks 2-5 years' experience working with Juniper, Cisco, Meraki, Forescout NAC, Forcepoint Web Proxy, AV systems such as MS Teams, and Palo Alto technologies 2-5 years' experience assisting design builds including network hardware, IP addressing, firewall rule-sets, testing and roll-out 2-5 years' experience working with wired and WiFi LANs 2-5 years' experience supporting environments using Active Directory, DHCP, DNS and 2FA 2-5 years' experience working with peer infrastructure teams supporting an Azure cloud hosted environment 2-5 years' experience working with global WAN providers 2-5 years' experience working as part of network team responsible for an international enterprise network Good knowledge of diagnosing, troubleshooting and resolving all types of cabling, LAN/WAN, routing, WiFi and firewall related faults Good knowledge of networking including Layer2/3, dynamic routing, MPLS, BGP, OSPF, VPN, ANS, certificate management, remote user (VPN/Citrix) and firewall management Good knowledge of IT security practices Good knowledge of ServiceNow and LogicMonitor Certifications - ITIL Foundation, CCNA & CCNP Desirable Experience Good knowledge of Microsoft server technologies (Windows 2019, 2016 & 2012) Good knowledge of VMware & Citrix Good knowledge of SD-WAN The role requires the candidate to Demonstrate examples of similar successful positions in the past Be highly collaborative within the team, with peer teams and management Demonstrate a very high level of customer service and empathy to the customer issues Have worked in the insurance or financial services sector previously Demonstrate a 'Can-Do' attitude Core Responsibilities for all Staff Achieve Results through Relationships with All Parties Delivering a personal performance that contributes towards Group and/or Company achieving their objectives Achieving lasting relationships with all parties (internal clients, suppliers, third parties and other staff) Delivery of Service Consistently deliver an excellent and comprehensive service Conduct and Integrity Ensure all dealings are carried out with integrity and professionalism Act in utmost good faith, in accordance with Group and/or Company policies and never risk the Company's or the Group's reputation Development and Professionalism Continuously develop skills and knowledge Must possess a passion for quality and continuous improvement Able to multi-task and prioritise appropriately General Responsibilities Clients Develop strong relationships with the Business Units Respond to the Business Units' requirements as appropriate Support the business units with their use of the IT systems Behave with all clients (both internal and external) fairly and ethically with excellent customer service Take ownership of issues and provide updates to users on outstanding issues. Administration Ensure up to date records are maintained at all times on the Group and Company systems Interpret instructions and issues arising, and then implement actions according to policies and procedures Support Providing escalation support to the Group IT Service Desk Ensuring all changes to production services are subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical, problem solving and decision making skills Compliance Ensure compliance with all applicable Group and /or Company policies and procedures Ensure correct authorisation is obtained and processes followed when required by the Group and/or Company policies and procedures Ensure compliance with legal and regulatory requirements Ensure that own performance, HR and T&C records are up to date and meet the Group's requirements Maintain accurate records and deal with correspondence appropriately Ensure compliance with Anti Bribery and Corruption policy and procedures# What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working .If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent

IT AI Project ManagerApplylocations: Home - UK- Englandtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R# Who are we? Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.Are you passionate about harnessing the power of AI to transform the insurance industry? We're looking for an experienced AI IT Project Manager to lead cutting-edge initiatives across Howden Retail, driving innovation in underwriting, claims, customer engagement, finance, and compliance. This is a unique opportunity to shape the future of insurance broking by delivering impactful AI solutions that streamline operations and enhance customer experiences. Role Summary: The IT AI Project Manager will lead the delivery of AI and machine learning initiatives within the Howden Retail. This role is pivotal in driving digital transformation by implementing AI solutions that enhance underwriting, claims processing, customer engagement, finance and regulatory compliance. The ideal candidate will have a strong grasp of both project management and the unique challenges of the insurance broking industry. Key Responsibilities: AI Project Delivery Lead end-to-end delivery of AI projects such as intelligent document processing, predictive analytics for risk profiling, and chatbot deployment. Manage project scope, timelines, prioritisation, budgets, and resources, ensuring alignment with business objectives. Oversee the integration of AI tools with core broking platforms (e.g., Acturis, Applied Epic) SSP). Stakeholder & Broker Engagement Collaborate with operations and central function teams (e.g operations, underwriting, claims, compliance, and broking) to identify AI use cases. Translate complex AI concepts into business-friendly language for brokers and clients. Facilitate workshops and demos to showcase AI capabilities and gather feedback. Data & Compliance Oversight Ensure AI solutions adhere to the Howden framework. Work with data governance and compliance teams to meet FCA, GDPR, and other regulatory requirements. Promote ethical AI practices, especially in customer-facing applications. Team & Vendor Coordination Coordinate internal technical teams (dev ops, automation, developers, QA) and external vendors or AI solution providers. Manage third-party relationships, including contract negotiation and performance monitoring.Performance & Value Realisation Define and assist with tracking of KPIs such as operational efficiencies, quote conversion rates, claims processing time, and customer satisfaction. Conduct post-implementation reviews to assess ROI and continuous improvement opportunities. Required Skills & Experience: Proven experience managing AI or IT projects in the insurance or financial services sector. Understanding of insurance broking workflows, systems, and regulatory landscape. Familiarity with AI/ML technologies, cloud platforms (Azure), and data integration. Strong stakeholder management and communication skills. Proficiency in project management methodologies (Agile, PRINCE2, or PMP).# What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working .If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Fixed Term Contract (Fixed Term)

Howden Group seeks an experienced IT AI Project Manager to lead the delivery of AI and machine learning initiatives. This role focuses on enhancing underwriting, claims, customer engagement, and compliance through innovative AI solutions. The ideal candidate will have a strong grasp of project management within the insurance industry. Key responsibilities include managing project scopes and collaborating across teams to ensure successful implementation of AI tools. We value diversity and offer opportunities for flexible working arrangements.

Business Systems AdministratorApplylocations: Milton Keynes - The Aveburytime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 24, 2026 (27 days left to apply)job requisition id: R# Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.As a Business Applications Support Administrator, you will play a critical role in supporting and enhancing our business applications, ensuring smooth operations, and assisting our team with technical needs. This position offers the opportunity to work collaboratively with various departments to respond to urgent issues, manage projects, and develop comprehensive solutions that drive the organization's goals forward. Your contributions will be essential in enabling a responsive and efficient work environment while supporting critical market and broking systems.Please note that this is a full-time, permanent position based at our Milton Keynes office. During the 3-month probation period, you are expected to be onsite an average of 3 days per week, which will reduce to 1 day per week upon successful completion. Role Responsibilities: Planning/Reporting: Respond promptly to urgent issues as they arise. Deliver strong personal performance to help the team meet its objectives. Manage assigned projects and contribute to others as needed. Provide insightful management information to senior managers.Technical: Offer advice and support for business applications. Work with the team to investigate, analyze, and prioritize incidents and service requests. Resolve issues in a timely manner, performing routine and ad-hoc system maintenance. Maintain communication with the Business Systems Support Manager, IS Systems Manager, and other relevant colleagues. Support Market systems and develop a strong knowledge of broking systems. Stay updated on system enhancements and changes. Work independently and collaboratively on projects and ad-hoc tasks. Assist with User Application Testing for software upgrades and patches. Role Requirements: Some previous experience in a similar support or systems administration role. Familiarity with Global XB / Sector or Salesforce is advantageous. Basic understanding of insurance and ITIL experience preferred. Strong verbal and written communication skills. Ability to prioritize tasks and manage workloads with minimal supervision. Excellent people and IT skills.# What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working .If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent

Howden Group, located in Milton Keynes, is seeking a Business Systems Administrator to enhance their business applications and support their team. This is a full-time, permanent position requiring an average of three days onsite during the probation period, which will reduce to one. The ideal candidate has experience in systems administration and excels in communication and problem-solving. Howden values diverse experiences and offers a collaborative environment among like-minded individuals.

Howden Group is seeking a Delegated Authority Technician to join their team in Colchester. This hybrid role involves delivering efficient support across delegated authority processes, ensuring compliance and data integrity, and contributing to operational delivery. The ideal candidate will have strong insurance market knowledge and at least 2 years' experience in the industry. Join a diverse environment where continuous learning is encouraged, and take on challenges with a supportive team. Excellent benefits and a career path defined by you are part of the offer.

Delegated Authority TechnicianApplylocations: Colchester - Amphora Placetime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 22, 2026 (27 days left to apply)job requisition id: R# Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Delegated Authority Technician Role Purpose We're looking for a Delegated Authority Technician to join our fast-paced team supporting delegated underwriting operations. This hybrid role offers variety, collaboration, and the chance to grow your insurance expertise. You'll deliver accurate and efficient support across delegated authority processes. Your work will ensure compliance, maintain data integrity, and enable smooth operational delivery. This is an excellent opportunity to develop your skills in a dynamic environment while contributing to a key business area. Key Accountabilities Deliver risk, premium, and claims bordereaux that are accurate and meet agreed timescales and standards. Draft and present Delegated Authority agreements and endorsements for sign-off. Monitor gross written premium and notifiable limits, ensuring timely reporting. Calculate profit commission and provide information related to Treating Customers Fairly (TCF). Collate and analyse data for internal and external collaborators. Ensure compliance with Lloyd's Regulatory Standards and FCA principles. Maintain up-to-date knowledge of Market Bulletins and Lloyd's International Trading Advice. Use Lloyd's systems efficiently and adapt to new systems, procedures, and DA structures. Support the team and manager with day-to-day operations and project work. Liaise professionally with insurers and internal teams. Ensure all client records and communications are accurately documented and securely stored. Align with GDPR, the Bribery Act 2010, anti-money laundering regulations, and sanctions policies. Uphold Howden's standards, market best practises, and the CII Code of Ethics. Adhere to the firm's Treating Customers Fairly policy and segregation of duties guidelines. Skills & Experience Strong knowledge of the insurance market and Delegated Authorities, including experience preparing risk, premium, and claims bordereaux, agreements, and endorsements. Proficient in Excel, with confidence using lookups, formulas, pivot tables, and macros. Minimum of 2 years' experience in the insurance industry. Cert CII qualified or committed to achieving the qualification within 18 months of joining. Strong attention to detail and ability to manage high volumes of work efficiently. Highly organised with excellent time management and prioritisation skills. Able to work effectively under pressure and adhere to correct procedures at all times. Committed to continuous learning through eLearning and professional development. Proactive in identifying and improving inefficient processes. Demonstrates core values of Passion, Integrity, Expertise, and Deliver-motivated, trustworthy, eager to grow professionally, and a strong team contributor.# What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working .If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent

Howden Group is seeking an IT Business Partner in England to connect IT functions with the Retail Commercial business. The role demands strong strategic alignment, oversight of IT changes, and the development of a technology roadmap to support business initiatives. The ideal candidate will excel in stakeholder management, possess project management capabilities, and have expertise in IT governance. A commitment to collaboration and innovation is essential.

IT Business PartnerApplylocations: Home - UK- Englandtime type: Full timeposted on: Posted Todayjob requisition id: R# Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Role Overview We are looking for an IT Business Partner to act as the primary link between the IT Function and the Howden Retail Commercial business. The position is responsible for aligning IT services and innovation with business needs, ensuring smooth delivery of technology solutions, and driving value through governance, integration, and transformation initiatives. Key Responsibilities Serve as the main point of contact between the Commercial Pillar and IT, ensuring alignment on strategy and priorities. Oversee IT changes within Commercial and manage integration of systems and processes for acquired entities. Support major transformation programmes by ensuring proper setup, adoption, and delivery against agreed business cases. Develop and maintain a technology roadmap for Commercial, influence demand, and secure investment cases backed by adoption and value assurance plans. Drive innovation and explore opportunities to enhance processes through technology, including AI. Ensure compliance with relevant regulations, standards, and internal policies. Communicate progress and updates to senior stakeholders and engage with teams to gather feedback and improve service delivery. Coordinate IT delivery for strategic projects and maintain strong collaboration with internal teams and external partners. Travel within the UK as required (up to 50%). Skills & Experience Strong stakeholder management and influencing skills. Ability to manage business demand for IT services and shape technology strategy. Experience in developing business cases and overseeing adoption plans. Solid project and risk management capabilities. Excellent communication and collaboration skills. Knowledge of regulatory compliance and IT governance.# What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working .If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent