Our leading Douglas-based Finance Sector Client is expanding its Technology Team as they progress an ambitious transformation programme. As the evolution continues, they now require an IT Service Desk Analyst to join the team. This role involves resolving daily support requests from users both locally and internationally, ensuring critical systems are operational for the growing business. You will be someone with excellent interpersonal and communication skills and a desire to make things better with the proven technical ability to make that happen. NOTE: The role will include covering overnight / on-call batch operator shifts on a rota basis, with an additional shift allowance or on-call payment for unsociable hours. The IT Service Desk Analyst will be responsible for: Providing first and second line Service Desk support, addressing and resolving incidents and fulfilling service requests raised by users across seven countries, interacting with technical teams and suppliers to ensure a prompt restoration of service Providing out of hours Batch operations and other Support on a rota / agreed basis Maintaining knowledge articles, policy & procedure documentation to the required standard Performing general IT duties covering such tasks as equipment relocation, software installation, application and hardware upgrades and hardware builds Ability to work on your own as well as part of a team is essential The ideal candidate for the role of IT Service Desk Analyst will have: A minimum of 2 years IT support experience on a technical service desk or relevant Service/Help Desk experience in a similar role Self-Motivation, positive attitude to change, and able to work individually or as part of a team Strong analytical and communication skills Experience in troubleshooting complex issues Experience supporting Microsoft Windows on desktops and servers, Office 365, Microsoft Exchange, virtual and physical end user desktop environments, Active Directory and working with modern Service Management toolsets is crucial to this role Clean driving licence, as you will be supporting users at two local offices An ITIL Foundation qualification and experience working in a Financial Services environment will be beneficial
22/12/2025
Full time
Our leading Douglas-based Finance Sector Client is expanding its Technology Team as they progress an ambitious transformation programme. As the evolution continues, they now require an IT Service Desk Analyst to join the team. This role involves resolving daily support requests from users both locally and internationally, ensuring critical systems are operational for the growing business. You will be someone with excellent interpersonal and communication skills and a desire to make things better with the proven technical ability to make that happen. NOTE: The role will include covering overnight / on-call batch operator shifts on a rota basis, with an additional shift allowance or on-call payment for unsociable hours. The IT Service Desk Analyst will be responsible for: Providing first and second line Service Desk support, addressing and resolving incidents and fulfilling service requests raised by users across seven countries, interacting with technical teams and suppliers to ensure a prompt restoration of service Providing out of hours Batch operations and other Support on a rota / agreed basis Maintaining knowledge articles, policy & procedure documentation to the required standard Performing general IT duties covering such tasks as equipment relocation, software installation, application and hardware upgrades and hardware builds Ability to work on your own as well as part of a team is essential The ideal candidate for the role of IT Service Desk Analyst will have: A minimum of 2 years IT support experience on a technical service desk or relevant Service/Help Desk experience in a similar role Self-Motivation, positive attitude to change, and able to work individually or as part of a team Strong analytical and communication skills Experience in troubleshooting complex issues Experience supporting Microsoft Windows on desktops and servers, Office 365, Microsoft Exchange, virtual and physical end user desktop environments, Active Directory and working with modern Service Management toolsets is crucial to this role Clean driving licence, as you will be supporting users at two local offices An ITIL Foundation qualification and experience working in a Financial Services environment will be beneficial
Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an Enterprise Solutions Product Manager. In this role you will be responsible for designing, developing, and delivering innovative technology solutions for business, government, and enterprise customers across the CIIM region. This role goes beyond managing a product catalogue - it focuses on creating integrated, outcome-driven solutions that combine connectivity, cloud, cybersecurity, datacentre, collaboration, and emerging AI capabilities. Working closely with Enterprise Sales, Professional Services, CTIO, Marketing, Finance, and technical partners, you will shape the enterprise value proposition, build commercially compelling offers, and ensure solutions are delivered with excellence from concept through to in-life management. The ideal candidate for the role of Enterprise Solutions Product Manager will have: Experience launching and managing digital or ICT products end-to-end Strong commercial acumen - business cases, pricing, forecasting, and portfolio planning Able to lead cross-functional teams and influence without direct authority Skilled at customer journey design, problem solving, and solution development 3-7 years in product management, ICT solutions, cloud, cybersecurity, or enterprise technology roles Experience working with enterprise and B2B customers across sectors Proven track record of delivering successful ICT or telecoms solutions Technical & Domain Expertise Ability to translate technology into customer value and commercial outcomes Strong understanding of modern ICT solutions, including: Cloud (Azure, AWS, hybrid), Cybersecurity services, Connectivity (leased lines, internet, SD-WAN), Data centre services (hosting, sovereign cloud), Unified Communications & collaboration (Teams, VoIP, SIP-based solutions), AI-enabled services and automation
22/12/2025
Full time
Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an Enterprise Solutions Product Manager. In this role you will be responsible for designing, developing, and delivering innovative technology solutions for business, government, and enterprise customers across the CIIM region. This role goes beyond managing a product catalogue - it focuses on creating integrated, outcome-driven solutions that combine connectivity, cloud, cybersecurity, datacentre, collaboration, and emerging AI capabilities. Working closely with Enterprise Sales, Professional Services, CTIO, Marketing, Finance, and technical partners, you will shape the enterprise value proposition, build commercially compelling offers, and ensure solutions are delivered with excellence from concept through to in-life management. The ideal candidate for the role of Enterprise Solutions Product Manager will have: Experience launching and managing digital or ICT products end-to-end Strong commercial acumen - business cases, pricing, forecasting, and portfolio planning Able to lead cross-functional teams and influence without direct authority Skilled at customer journey design, problem solving, and solution development 3-7 years in product management, ICT solutions, cloud, cybersecurity, or enterprise technology roles Experience working with enterprise and B2B customers across sectors Proven track record of delivering successful ICT or telecoms solutions Technical & Domain Expertise Ability to translate technology into customer value and commercial outcomes Strong understanding of modern ICT solutions, including: Cloud (Azure, AWS, hybrid), Cybersecurity services, Connectivity (leased lines, internet, SD-WAN), Data centre services (hosting, sovereign cloud), Unified Communications & collaboration (Teams, VoIP, SIP-based solutions), AI-enabled services and automation
Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Head of Enterprise Solutions. In this role you will be responsible for building and leading the company's next-generation enterprise solutions capability - a function that integrates solution design, product strategy, consulting, and technical leadership into one cohesive, high-performing team.The role will shape and deliver the enterprise solutions portfolio across connectivity, cybersecurity, cloud, data centre, collaboration, networking, and emerging AI capabilities. As a key member of the Enterprise Leadership Team, you will drive solution-led growth, accelerate digital transformation for customers, and position the business as the trusted technology partner for businesses and government across the islands. The ideal candidate for the role of Head of Enterprise Solutions will have: Proven leadership experience integrating or managing professional services, product, solution architecture, or technology consulting teams Deep understanding of enterprise ICT solutions, including cloud, cybersecurity, connectivity, networking, collaboration, and data centre technologies Strong commercial acumen, able to shape business cases, pricing models, and solution P&L outcomes Demonstrated success in engaging C-level stakeholders, especially CIOs and technology decision-makers Experience leading complex enterprise bids and delivering large-scale transformation solutions Ability to drive change, modernise teams, and build new capabilities in a growing enterprise business Desirable Experience building AI-enabled solutions or automation capabilities. Knowledge of data sovereignty, sovereign cloud, compliance, and regulated industries Background in telecommunications, cloud service providers, cybersecurity firms, or IT consultancies Understanding of solution monetisation, portfolio rationalisation, and lifecycle management
22/12/2025
Full time
Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Head of Enterprise Solutions. In this role you will be responsible for building and leading the company's next-generation enterprise solutions capability - a function that integrates solution design, product strategy, consulting, and technical leadership into one cohesive, high-performing team.The role will shape and deliver the enterprise solutions portfolio across connectivity, cybersecurity, cloud, data centre, collaboration, networking, and emerging AI capabilities. As a key member of the Enterprise Leadership Team, you will drive solution-led growth, accelerate digital transformation for customers, and position the business as the trusted technology partner for businesses and government across the islands. The ideal candidate for the role of Head of Enterprise Solutions will have: Proven leadership experience integrating or managing professional services, product, solution architecture, or technology consulting teams Deep understanding of enterprise ICT solutions, including cloud, cybersecurity, connectivity, networking, collaboration, and data centre technologies Strong commercial acumen, able to shape business cases, pricing models, and solution P&L outcomes Demonstrated success in engaging C-level stakeholders, especially CIOs and technology decision-makers Experience leading complex enterprise bids and delivering large-scale transformation solutions Ability to drive change, modernise teams, and build new capabilities in a growing enterprise business Desirable Experience building AI-enabled solutions or automation capabilities. Knowledge of data sovereignty, sovereign cloud, compliance, and regulated industries Background in telecommunications, cloud service providers, cybersecurity firms, or IT consultancies Understanding of solution monetisation, portfolio rationalisation, and lifecycle management
