Orchard Recruitment Ltd

Our Client's Business Change team are in the process of expanding their roadmap as they continue to grow. To support this they now require an additional experienced Business Analyst to join them. In this role you will play an important part in delivering business improvements and efficiencies for the company. As Business Analyst here you will perform: Defining compelling business cases that deliver tangible benefits Documentation of as-is and to-be process flows Eliciting and documenting clear, actionable business requirements and user stories Conducting data analysis to uncover opportunities and inform decisions Gap analyses impact and assessment Business analysis support for software development, testing, data migration and upgrades Collaboration with 3rd parties, project managers, product owners and IT teams Supporting UAT planning, planning, testing and validation to ensure business readiness Mentoring junior members of the team and contributing to best practice within the change team The ideal candidate for the role of Business Analyst will have: A minimum of 4 years' significant experience as a business analyst within the life assurance or insurance sector Hold or studying towards a related professional qualification, BCS International Diploma in Business Analysis Excellent analytical skills - sharp problem-solving mindset, value identification, critical thinking and decision support A proven track record of delivering business improvement, efficiencies and digital transformation projects Strong understanding of regulatory and compliance frameworks, including financial reporting and risk management Experience with data modelling and data mapping in financial systems Understanding of API integrations and file transfer processes Excellent written and verbal communication skills Ability to build and maintain business relationships at all levels within the company Proven experience of delivering business improvements and efficiencies Good facilitation, presentation, and report writing skills

Our leading Financial Services Sector Client are seeking a Test Analyst to join their QA team as they enjoy continued business growth. As Test Analyst here you will be responsible for: Review & testing sign-off of requirements and design specifications Creation of formal test documentation, including Test Plans and Completion Reports Test design, execution, defect management & monitoring Ensuring full traceability of testing to requirements/specification Progress reporting to Test Lead/Manager and project stakeholders Creation of re-useable, automatable, test cases for regression The ideal candidate for the role of Test Analyst will have: A minimum of 2 years' experience of testing Hold ISTQB Foundation certificate in Software Testing Strong analytical & problem-solving skills, and attention to detail Excellent communication skills - both written and verbal Ability to work collaboratively, or on your own initiative, and deliver to tight deadlines Experience with using Gherkin syntax for test case design A genuine interest in technology and software testing Desirable: Experience of the Finance domain, and Life & Pensions in particular, is an advantage Experience of test automation is an advantage

Our Client are a leading Utilities business with a dedicated team delivering safe, reliable and economic multi-utility supplies and services (electricity, clean water, waste water collection and treatment, natural gas transmission and telecoms). They are now seeking an experienced Control Technician within the Generation and Gas division. Reporting to the Plant Engineering Manager, you will be responsible for maintaining and developing the controls, communications and monitoring systems within the division. Work as part of the engineering team maintaining and developing the controls, communications and instrumentation systems used to operate and manage the power station and gas systems across all Generation and Gas sites, including SCADA, PLC and DCS equipment controllers, CCTV and access control systems, Computer networks and digital radio system Reactive support with all of the above systems The ideal candidate for the role of Control Technician will have: Qualified to HNC/HND or equivalent, with electrical / electronic / instrumentation / computing background Control and instrumentation background in the Power, Process or Manufacturing Industry Experience in maintenance and development of electronic, communications and network equipment and systems for control applications (DCS, SCADA, PLC's, HMI's, Servers, digital radios), Control servers, Security & CCTV systems A clear understanding of the need for and the application of cyber security in the protection of control systems and plant assets Experience in some programming languages (SQL, C#, Visual Basic) Familiarity with the Linux Operating System Analytical skills which will be used for fault diagnosis and rectification Strong interpersonal skills, a practical approach to engineering and demonstrate the ability to work either as a team member or independently Self-motivated with a strong awareness of team priorities, and ability to use their technical knowledge to help the team deliver its mission Collaborative working and knowledge sharing Holds a valid Driving Licence

Our Client is a market-leading payment technology firm, providing solutions and services to countries and markets internationally, and are growing at pace. To support this, they require a Senior Customer Success Manager to join and play a leading role. As Senior Customer Success Manager here you will lead the Customer Success function, managing a small team of Customer Success Specialists, and drive long term client value and retention. The role combines classic customer success leadership with commercial awareness, ensuring that clients realise maximum value from the company's solutions - from onboarding through renewal. You will act as the key liaison between clients and internal teams (Product, Technology, Operations, and Sales), champion customer needs, and support revenue growth through strong account management. You will also represent the company externally at key industry events and help shape our customer facing strategy. Key duties across key principal areas will include: Customer Success Leadership & Team Management Develop the Customer Success strategy, ensuring alignment with company objectives and customer value goals Set team goals, performance targets, and KPIs, ensuring they are tracked, monitored, and continually improved Lead and mentor a small team of Customer Success Specialists, fostering a high performing, customer centric culture Implement scalable processes, playbooks, and operational frameworks across onboarding, adoption, and retention Analyse customer health metrics, trends, and insights to drive proactive engagement and reduce risk Drive continuous improvement across the customer lifecycle, ensuring consistent and high quality service delivery Account Management & Relationship Growth Manage strategic customer accounts, ensuring high satisfaction and long term partnership value Develop account plans, monitor health metrics, and proactively identify risks and opportunities Collaborate closely with Sales on renewals and upsell opportunities Maintain strong relationships with merchants, partners, and key decision makers Stakeholder Engagement & Programme Leadership Serve as the primary liaison to internal and external stakeholders on commercial initiatives Lead multi-stakeholder programmes, ensuring cross-functional alignment, comms, and delivery Drive cross-functional collaboration to support strategic goals Industry Representation & Thought Leadership Represent the company at key industry events, conferences, and client meetings Build and maintain a strong network of industry contacts and partners Act as a brand and social ambassador, promoting the company's vision and offerings The ideal candidate for the Senior Customer Success Manager role will have: 5+ years of experience in Customer Success, Account Management, or a similar client facing function, with at least 2+ years operating in a senior level role Proven people management experience, including mentoring, coaching, or leading a team within a customer facing or operational environment Commercial experience in fintech, payments, SaaS, or similar industries Strong understanding of digital payments flows, client onboarding journeys, and regulatory/compliance frameworks (e.g., KYC, AML) Excellent interpersonal and communication skills, able to translate complex technical topics for commercial audiences and vice versa Comfortable working with data and KPIs; able to analyse trends, flag issues, and take action based on insights Self motivated and proactive, with the ability to take initiative and work independently Highly organized, detail-oriented, and responsive-committed to fast follow-ups and exceptional client service A willingness and ability to learn our products deeply and become a subject matter expert across the company's product suite Willingness to travel for client meetings, events, or industry conferences Desirable: Experience working with clients in regulated environments (e.g., finance, gaming, e-commerce) Familiarity with alternative payment methods and expansion into emerging markets Proficiency with Product and/or Project tools (e.g. Confluence, JIRA) Proficiency in CRM tools (e.g., Salesforce) and customer engagement platforms