EH20 group

Job Overview The Regional Business Development Manager is responsible for building pipeline and identifying commercial opportunities, promoting the company in specific regions and developing relationships with key stakeholders across the public and private sector. It is a key role to help champion our regional assets and open up conversations to deliver commercial impact. This role is responsible for contributing to the growth plans of The company by uncovering leads and identifying opportunities within a dedicated region in accordance with the team sales strategy and overall business objectives. The role will focus on the following key activities, the amount of time spent on different market segments will change based on business need. • The majority of time (circa 80%) will be spent on public sector development, focusing on councils, combined authorities, red light, health authorities and education. • 20% of time spent on wider business community stakeholder engagement and networking,including but not limited to relevant regional events and engaging with membership organisations. Key Responsibilities: • Open doors and develop relationships across various functions (economic development, regeneration, investment, highways and IT/network architecture) at relevant local authorities to enhance understanding of key regional ambitions, objectives and opportunities across public and private sector. • Develop regional intel and share insight with sales teams. • Generate and record leads for direct and indirect opportunities for the wider sales teams. • Document and develop regional development activity to build intel, prioritise actions and target outcomes. • Manage regional relationships with relevant industry and membership groups to raise awareness of network assets and unearth commercial opportunities. • Navigate internally by building positive working relationships and encouraging collaboration across the business, ensuring the whole organisation is involved in creating and executing strategic growth plans for the assigned region. • Influences and advises upon the Go To Market (GTM) strategy for the nominated regional areas. • Uncovers opportunity for Network Expansion and influences the GTM strategy for any expansion opportunities. • Identify multiple business units MBUs in the managed area, build relationships with landlords and help secure wayleave access for the business • Identify new business developments in area during the planning and build phases, (i.e. MBUs business and science parks and the like) to engage and explore commercial potential. • Maintain a detailed knowledge of customer buying behaviours, influencers, competitor activity, political landscape and share this insight internally. • Increase awareness of the network within the assigned footprint. • Other tasks as required and commensurate with the role. Skills & Experience: • Confident and personable communicator who is comfortable with articulating a clear pitch and asking the right questions to build knowledge and understand the commercial potential of an opportunity. • Demonstrable experience working with a geographical region to deliver on the GTM strategy for the region. • Experience of identifying and developing commercial opportunities with a range of stakeholder contacts across the region. • Ability to adapt to changing priorities to ensure targets are met and exceeded. • Specific experience and measurable success in leading regional business development activity. • Experience of implementing strategic and tactical plans to drive sales growth. • In depth experience of liaising and influencing with senior stakeholders. • Evidence of established relationships with local business groups • Strong network of contacts and influencers within the public sector. • Direct and indirect sales skills including ability to work in a tiered channel model. • Solid knowledge and experience within the telecommunications industry to be able to understand and identify key trends and how to best address the opportunities they present. • Ability to develop the companies profile in the network area. • Ability to collaborate internally within the business to ensure strategic growth plans are executed in accordance with overall business goals. • Sound external collaboration to grow the companies brand within the geographical region. • Detailed knowledge and experience of different procurement processes and associated sales methodology. • Excellent communication and interpersonal skills. • Motivated and driven to ensure tight deadlines are delivered on time.

Planning Surveyor As a Planning Surveyor , you'll be a technical subject matter expert driving the delivery of high impact projects across multiple client programmes. From mobile network upgrades to solar PV and EV installations, and the continued rollout of StreetHub, you'll be at the forefront of planning innovation. You'll manage a high volume of planning activity, working collaboratively with internal teams, external stakeholders, and delivery suppliers to secure the planning rights that make these projects possible. Key Responsibilites Conduct site surveys and planning appraisals to assess project feasibility. Prepare and manage planning applications from inception to approval and appeal. Provide expert planning advice to stakeholders across multiple programmes. Ensure compliance with industry standards, regulations, and internal policies. Manage delivery activity directly and through third-party suppliers. What We're Looking For Proven experience in planning within the Telecoms sector . Strong working knowledge of the General Permitted Development Order (GPDO) and its application in telecoms. Familiarity with the Electronic Communications Code and its influence on planning and legal outcomes. A collaborative team player with excellent communication and organisational skills. Ability to work across multiple client programmes and manage competing priorities.

Planning Surveyor As a Planning Surveyor , you'll be a technical subject matter expert driving the delivery of high-impact projects across multiple client programmes. From mobile network upgrades to solar PV and EV installations, and the continued rollout of StreetHub, you'll be at the forefront of planning innovation. You'll manage a high volume of planning activity, working collaboratively with internal teams, external stakeholders, and delivery suppliers to secure the planning rights that make these projects possible. Key Responsibilites Conduct site surveys and planning appraisals to assess project feasibility. Prepare and manage planning applications from inception to approval and appeal. Provide expert planning advice to stakeholders across multiple programmes. Ensure compliance with industry standards, regulations, and internal policies. Manage delivery activity directly and through third-party suppliers. What We're Looking For Proven experience in planning within the Telecoms sector . Strong working knowledge of the General Permitted Development Order (GPDO) and its application in telecoms. Familiarity with the Electronic Communications Code and its influence on planning and legal outcomes. A collaborative team player with excellent communication and organisational skills. Ability to work across multiple client programmes and manage competing priorities.

Planning Surveyor As a Planning Surveyor , you'll be a technical subject matter expert driving the delivery of high-impact projects across multiple client programmes. From mobile network upgrades to solar PV and EV installations, and the continued rollout of StreetHub, you'll be at the forefront of planning innovation. You'll manage a high volume of planning activity, working collaboratively with internal teams, external stakeholders, and delivery suppliers to secure the planning rights that make these projects possible. Key Responsibilites Conduct site surveys and planning appraisals to assess project feasibility. Prepare and manage planning applications from inception to approval and appeal. Provide expert planning advice to stakeholders across multiple programmes. Ensure compliance with industry standards, regulations, and internal policies. Manage delivery activity directly and through third-party suppliers. What We're Looking For Proven experience in planning within the Telecoms sector . Strong working knowledge of the General Permitted Development Order (GPDO) and its application in telecoms. Familiarity with the Electronic Communications Code and its influence on planning and legal outcomes. A collaborative team player with excellent communication and organisational skills. Ability to work across multiple client programmes and manage competing priorities.

Role overview: We are a fast-growing managed service provider with a strong track record in the ISP marketplace. We are looking for a Level 2 Service Desk Agent with broad skills in an MSP and multiple client set-up. The role involves supporting escalated issues, contributing to projects, and working closely with technical teams. It is ideal for someone ambitious, self-motivated, and comfortable in a fast-paced environment. As this is a client-facing role, strong commercial awareness, excellent communication skills, and a passion for technology are essential. Key responsibilities: The successful candidate will provide 2nd Line support both remotely and on-site when required. They will manage incidents, configure PCs, servers, and firewalls, perform daily system checks, and deliver both proactive and reactive technical support to clients in line with SLAs. Maintaining accurate client documentation and ensuring clear communication with customers is essential. They will also contribute to project delivery, stay up to date with emerging technologies, and assist with quoting for equipment and services when required. The right candidate: Candidates should have at least three years of experience within an MSP or ISP. Strong knowledge of Windows Server, including Active Directory, Group Policies, DNS, and DHCP, is required, along with experience in Microsoft Exchange, Exchange Online, and Office 365 environments. Proficiency in desktop support across Windows, Mac, and RDS Farms, and familiarity with networking protocols such as TCP/IP are expected. Experience in a service environment, particularly with SMEs, is valuable, and knowledge of CRM or ERP systems such as Oracle or Salesforce would be an advantage. We know you may not meet every requirement. If your skills and experience differ but you believe you can bring value to the role, we would still like to hear from you. Benefits: We offer a competitive benefits package designed to support the wellbeing of our staff. This includes a company pension scheme, private healthcare, life assurance, income protection, annual leave starting at 25 days (plus bank holidays), and opportunities for professional development. Additional perks such as flexible wellbeing initiatives and lifestyle benefits are also available.

Role overview: We are a fast-growing value-added managed service provider with a strong history in the ISP marketplace. We are looking for a Level 1 SD Agent with 360 skills in an MSP and multiple client set-up. This role will suit someone who is both ambitious and self-motivated in a very fast-paced environment. The successful candidate will take ownership of incoming issues from the Service Desk and work closely alongside other teams. This is a client-focused role that involves site visits, so we are seeking an individual with great commercial acumen and social skills. We are interested in individuals with a passion for technology and the desire to develop their own skillset. Key responsibilities: The role requires previous experience working with an MSP or ISP. You should have a working knowledge of Windows Server, including Active Directory, Group Policies, DNS, DHCP troubleshooting and administration. Experience with Microsoft Exchange or Exchange Online is important, as is a solid understanding of Microsoft Office 365, both in standalone and Azure Sync environments. You should be confident working with Remote Desktop Servers, providing desktop support across Windows, Mac, and RDS Farms, and familiar with networking protocols such as TCP/IP. Strong communication skills are essential, along with the ability to manage technical issues effectively under pressure. Previous experience as a support engineer in a service environment, particularly with SMEs, and familiarity with the tech or ISP sectors will be highly beneficial. Desired skills: Knowledge of CRM or ERP systems, such as Oracle or Salesforce, would be an advantage. The right candidate: The successful candidate will handle incoming calls and provide 1st Line support both remotely and face-to-face. They will also be responsible for delivering internal IT support when needed, managing helpdesk tickets, and handling incident management. The role involves troubleshooting and diagnosing issues on PCs, firewalls, and servers, as well as performing daily system checks including backup monitoring and reporting. Candidates should be proactive and reactive in providing technical support to clients in line with SLAs, while maintaining and updating internal documentation and logging activities in a timely and consistent manner to support billing and reporting. Contributing to internal process documentation is expected. Participation in the out-of-hours rota may be required. The role demands ensuring that client satisfaction is maintained at all times, with clear and diligent communication to keep customers informed of progress, changes, or outages. Issues that cannot be resolved within agreed service levels must be escalated appropriately. A commitment to staying informed about current and emerging technologies is also essential. We understand that not every candidate will meet every requirement. If your experience looks different but you believe you can bring value to the role, we would still like to hear from you. Benefits: We believe in taking care of our staff both mentally and physically, and to support this we provide a range of benefits. These include the opportunity to join an employee share plan, access to a company pension scheme, and participation in a bonus scheme. Annual leave starts at 25 days and increases with years of service, in addition to bank holidays. We provide private healthcare, life assurance, income protection, and access to mental health support. Employees can take advantage of the cycle-to-work scheme, reduced gym memberships through our healthcare provider, free eye tests, and a travel loan. Support is also offered through tools designed to help manage salary and finances. Terms and conditions apply to certain benefits, including limits on share plan eligibility.