Rewardgateway

Reward Gateway in London is seeking an experienced Application Operations Engineer. The role sits at the intersection of operational excellence and engineering craft, focusing on bridging traditional application support with software engineering for PHP services on EKS and MySQL. You will automate guardrails, runbooks, and remediation tasks, reduce MTTR, and contribute to incident management, dashboards, and alerts using Datadog, Kibana, and Heap.

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions. Guided by our shared missions - 'Making the World a Better Place to Work' and 'Enriching Connections, For Good' - we're committed to transforming workplaces and improving people's daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives. Role offers a hybrid work model to be present in our London office twice a week. Your Role in our Mission This hands-on role sits at the intersection of operational excellence and engineering craft. You'll bridge the gap between traditional application support and software engineering by executing scripted remediation, configuration management, feature flag operations, safe, bounded code-level fixes, and runbook automation - all under clearly defined guardrails. The goal is to reduce unnecessary L3 escalations while increasing autonomy, quality, and impact for our Application Operations function. You'll apply these practices across our AWS environment (EKS), PHP services, and MySQL databases, using Datadog as our observability platform, Kibana for log exploration, and Heap to help quantify and understand customer impact. Key Responsibilities Provide high-quality, timely L2.5 support for PHP applications running on EKS with MySQL backends, operating within clear guardrails that include configuration changes, feature flag operations, scripted runbooks, and safe, bounded code-level fixes. Model a shift-left mindset: resolve more at L2.5, automate more, and elevate less, increasing the percentage of incidents resolved without L3 involvement and improving MTTR. Participate in a healthy, sustainable on-call rotation with fair schedules, clear escalation paths, and strong post-incident learning practices. Apply engineering discipline to operational work: use version control, code review, and testing standards for scripts, runbooks, and automation tooling you produce. Develop and maintain automation scripts, runbooks, and playbooks for known issue patterns across workloads, services, and operational scenarios. Identify and automate repetitive remediation tasks to reduce manual toil and improve MTTR. Collaborate with peers to ensure the right monitoring signals, dashboards, and alerts exist in Datadog. Tune app-level alerts and dashboards to minimize noise and surface actionable signals. Use Kibana to interrogate logs and correlate events with Datadog signals during investigations; improve log usefulness by feeding back patterns for better parsing and context. Use Heap to triangulate and quantify customer impact during incidents and problem investigations; incorporate findings into incident timelines and post-incident reviews. Participate in service onboarding and operability reviews to ensure new and changed services meet defined supportability standards before production. Contribute to the Service Catalogue with accurate ownership, SLAs/SLOs, runbooks, and escalation paths for supported services. Act as a first responder for application incidents at L2.5: triage, diagnose, and remediate within guardrails; support major incidents by providing technical context, structured diagnostics, Datadog/Kibana evidence, Heap impact analysis, and coordinated remediation alongside the incident commander. Use structured diagnostics before escalating - attach clear evidence, reproducibility steps, and impact assessments to every L3/SRE handoff. Feed operational findings into Problem Management and contribute to post-incident reviews; capture learning in improved runbooks, alerts, and automation. Help define, measure, and report on operational KPIs such as MTTR, percentage resolved at L2/L2.5, escalation rate, first-contact resolution, and SLO adherence. Continuously assess processes and workflows, delivering improvements that increase efficiency, consistency, and quality; balance reactive demand with proactive improvement work in Agile-aligned ways of working. Maintain high standards of documentation - runbooks, known errors, and operational guides are accurate, accessible, and kept up to date. Work closely with the Director of Application Operations, Problem Manager, and PETO peers (Platform, Infrastructure, Data, SRE) to ensure a coherent, joined-up operational approach. Partner with product-aligned engineering teams to understand application architecture, service dependencies, and failure modes; encode this knowledge into operational capabilities and runbooks. In scope: application-centric remediation under guardrails; automation of known issue patterns; high-quality runbooks; structured diagnostics; service readiness/documentation for PHP services on EKS with MySQL; ownership of app-level dashboards/alerts in Datadog, investigative use of Kibana logs, and customer-impact analysis via Heap. Working Hours and Practices Standard hours are 9am - 6pm, Mon - Fri. 1 day in every 4 is on call, paid at 1.5x hourly rate. On call hours are 6pm - 9am. If your on call day falls on a weekend, 24 hour on call cover is required. Skills Proven experience in application support or operations engineering in cloud environments, ideally supporting PHP services running on Kubernetes (EKS) with MySQL backends. Hands on capability in at least one backend language (PHP preferred; Python or similar also valuable) sufficient to read, diagnose, and write safe operational scripts and minor fixes under guardrails. Practical Kubernetes skills for operations: kubectl/Helm basics, investigating pods/deployments, reading logs/events, understanding readiness/liveness probes, and performing safe rollouts/rollbacks within documented guardrails. MySQL operational fluency: connection and pool issues, slow query detection, query plan basics, common remediation patterns, and understanding of replication/backup implications. Strong experience using Datadog (APM/metrics/traces/dashboards/alerts) for investigation and detection; confident using Kibana for log exploration and correlation; ability to leverage Heap to assess user impact and prioritize remediation. Familiarity with ITSM tooling (e.g., Jira Service Management) and ITIL aligned incident and problem management processes. Strong communication skills; clear, concise documentation; collaborative approach focused on reducing toil, increasing automation, and raising the quality bar. Nice to Have Technical Skills Python. Experience with feature flag platforms and configuration-as-code within safe operational guardrails. Familiarity with AWS services that commonly interface with PHP/EKS workloads (e.g., CloudWatch, ALB, S3, SQS) and how they surface in Datadog and Kibana. Exposure to service onboarding/operability reviews, SLOs, and contributing to a Service Catalogue. Experience balancing incident response with proactive improvement work in Agile contexts; strong documentation discipline. What Success Looks Like Increased percentage of tickets resolved at L2/L2.5, with reduced unnecessary L3 escalations. A maintained and actively used library of runbooks and automation scripts covering EKS/PHP/MySQL operational scenarios. Measurable reduction in MTTR driven by improved tooling, documentation, and automation. Earned trust of engineering and product peers as a technically credible, collaborative operations engineer. Company Commitment to Diversity At Reward Gateway Edenred we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. About Our Values Be comfortable. Be you. At Reward Gateway, we want all our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work. Third Floor, 1 Dean Street London W1D 3RB United Kingdom Engineering London Full Time £85,000 - £110,000 / year

Reward Gateway's London team is hiring a Site Reliability Engineer to help transform current workloads toward an SRE model while working in a hybrid setup, visiting the London office twice weekly. The role focuses on observability, high availability and incident management, with collaboration across Product Engineering and Infrastructure teams. Strong AWS, Terraform, Python and Kubernetes skills are valued.

About us Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions. Guided by our shared missions - 'Making the World a Better Place to Work' and 'Enriching Connections, For Good' - we're committed to transforming workplaces and improving people's daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives. Your Role in our Mission: As Reward Gateway Edenred continues to scale globally, we are expanding our Programme Delivery function to support a growing portfolio of cloud-based, high-availability SaaS products. With a significant number of engineering squads operating across regions, we are looking for a Senior TPM who thrives in complex engineering environments and can bring clarity, structure, and predictability to cross-team programme delivery. This is a high-ownership role with significant leadership and executive stakeholder visibility. Role overview About the team This role sits within the Central Programme Delivery team, reporting directly to the Delivery Director as part of the broader Technology organisation. The Central Programme Delivery team is responsible for driving the planning, execution and governance of strategic programmes across Reward Gateway Edenred, working closely with Engineering, Product, and cross-functional business teams to deliver outcomes at scale. Key Responsibilities Programme Setup & Planning This shapes the programme from the ground up - encompassing standing up the operating model, establishing governance from zero and translating ambiguous business challenges into a structured, executable programme. Own and execute programme and delivery strategy that aligns with product roadmaps and organisational objectives. Own programme operating model set-up from inception: define ways of working, governance structures, RACI, escalation pathways and tooling standards to stand up programmes from zero. Ensure technical solutioning: working in close collaboration with architects, translate ambiguous business problems into well-defined requirements, challenge and recommend alternative technical approaches where needed, and drive engineering efforts to meet timelines. Own and track KPIs and OKRs; build and maintain dashboards to surface delivery progress, quality and customer impact. Execution & Delivery Delivery ownership spans large, multi-team programmes with a high degree of complexity and interdependency, maintaining momentum and accountability across engineering, product and business functions simultaneously. Lead end-to-end delivery for large, cross-team and cross-organisation programmes (internal and customer-facing) and be accountable for outcomes. Work closely with engineering, product and agile delivery teams and drive improvements in predictability and throughput. Own dependency management: identify upstream/downstream dependencies, remove blockers, and enforce delivery agreements across teams. Drive prioritisation and trade-off discussions across operations, product, engineering and customers; ensure decisions are made in a timely manner to meet programme and time-to-market goals. Drive decision velocity across the programme - identify and elevate decisions that are at risk of stalling, ensure the right people are engaged at the right time, and maintain a decision log to track outcomes and accountability. Lead programmes delivering large-scale distributed systems (microservices, APIs, cloud-native designs) and collaborate with architects on resilience and scalability. Manage third-party and vendor integrations, ensuring contractual, security and compliance requirements are embedded in delivery plans. Stakeholder & Governance Operating at executive level, this role owns the full stakeholder landscape - driving alignment, managing organisational change and ensuring senior leaders have the visibility and confidence to make timely decisions. Stakeholder ownership: own relationships with senior leadership and partner teams; drive and own decisions across multiple stakeholders and regions to ensure alignment, accountability and timely outcomes. Navigate complex multi-stakeholder environments, including Group-level or parent organisation relationships, balancing global standards with local delivery needs. Present programme status, risks and trade-offs to executive stakeholders; negotiate scope and resourcing with business, product and engineering leaders. Lead organisational change management for strategic programmes - including stakeholder engagement, communication planning and adoption - ensuring teams and business functions are brought along through significant platform or process transitions. Risk & Reporting Full ownership of programme-level risk and reporting, providing executive-grade transparency on progress, blockers and trade-offs across the full programme lifecycle. Own risk management: identify, assess and mitigate programme risks, develop contingency plans, and escalation where necessary. Define, track and report programme delivery metrics and success criteria; execute regular programme reviews and retrospectives to improve delivery performance. Skills Solid experience of delivering complex technical programmes or managing large-scale technical projects in product-led organisations; proven track record of owning large-scale delivery outcomes. Hands on experience working directly with engineering teams and participating in architectural/technical discussions. Deep expertise in scaled agile methodologies and proven experience operationalising delivery practices across teams (e.g., SAFe, Scrum, Kanban, Portfolio Kanban). Strong dependency and risk ownership, stakeholder management and executive reporting skills. Comfort with data and dashboards to inform decisions and communicate programme health to stakeholders. Excellent communication, decision making and leadership skills with a focus on accountability and measurable outcomes. Proven ability to influence and drive outcomes with senior stakeholders and engineering teams without direct line authority, navigating competing priorities and organisational complexity to maintain programme momentum. Demonstrated experience leading organisational change management within complex technical programmes - including stakeholder impact assessment, communication planning, change control and driving adoption of new platforms or ways of working across multiple teams. Experience working in regulated environments or with strict compliance requirements (e.g., GDPR, PCI DS, SOC 2, DMA, and EU AI Act). Demonstrated ability to establish programme governance and operating models from scratch in ambiguous or fast moving environments. Experience managing and influencing stakeholders across complex organisational structures, including group or parent entities. Comfortable operating with ambiguity; able to create structure and clarity in complex, fast moving environments. Comfortable working across geographies and time zones. Preferred qualifications Project/programme management and agile/product-related certifications; specifically desirable: PMP, Agile Project Management certification, and AWS Cloud Practitioner. Preferred skills & tooling Hands on working experience with Jira and Confluence, and familiarity with at least one programme scheduling tool such as Smartsheet or Jira Advanced Planning. Proven ability to create and contribute to custom AI skills and agents (e.g., using Claude Code or equivalent) to automate programme management activities such as action tracking, stakeholder communication, status reporting and RAID log management. The Interview Process Online interview with the Delivery Director Online interview with a VP, Engineering Final interview with the CTO Be comfortable. Be you. At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work. From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you'll get in return for joining our Mission at rg.co/lifeatrg. Third Floor, 1 Dean Street London W1D 3RB United Kingdom EngineeringLondon Full Time £85,000 - £110,000 / year EngineeringLondon Full Time £110,000 - £137,000 / year

Reward Gateway, part of Edenred, is expanding its Central Programme Delivery team to scale cloud-based SaaS products. The Senior TPM will provide clarity, structure, and governance to cross team delivery across engineering, product and business functions, with executive visibility. You will own end-to-end delivery of large programmes, manage dependencies, drive KPIs/OKRs, and lead organisational change across geographies.

This role offers a hybrid work offering to be present in our London office twice a week. Reward Gateway Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. Our shared mission of 'Making the World a Better Place to Work' and 'Enriching connections, For good', guides our every action and charts a sustainable path to a better future. Due to expansion, an opportunity has become available for a Site Reliability Engineer to join our team to help us transform our existing operational workloads to an SRE approach. Key Responsibilities Integrating tightly with our Product Engineering teams Following SRE practices and maintaining high standards of compliance Implementing a new standard of observability utilising SLI/SLO/Error Budgets Continually evolving our observability platforms for greater coverage Using a code-first approach to build and changes to reduce TOIL Advocating a strong focus on availability, reliability and uptime Liaising and embedding with the Engineering teams for the constant evolution of metrics Working towards planned roadmap goals Actively taking part in the daily stand-ups and keeping sprints on track Keeping up-to-date documentation in the JIRA & Confluence tools Taking part in SRE Incident Management processes Acting as a key Incident Commander within the Incident Management process Taking part in SRE On Call Ensuring a focus on cost efficiency for the platforms & services Working with team members to foster collaboration and ongoing communication with stakeholders Skills Good experience in DevOps or SRE, with a keen interest to learn and grow as a Site Reliability Engineer Observability product experience (eg Datadog) Managing services using SLI/SLO & Error Budgets Experience with AWS or other cloud providers Experience in HA environments Automation skills through Terraform, Python, Bash or similar Good SRE skills with a good understanding of SRE practices Some understanding of SQL, PHP, Kubernetes, CI/CD advantageous Ability to work both independently and as part of a team Ability to work under pressure and be highly reliable Adaptability and flexibility to change in a fast-moving environment An ability to learn new tools and processes quickly and impart that knowledge The Interview Process Screening video interview with the Senior Talent Partner Interview with the Head of DevOps / Development & Director of Infrastructure Final interview with the Director of Infrastructure & Head of SRE Be comfortable. Be you. At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work. From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you'll get in return for joining our Mission at rg.co/lifeatrg . Third Floor, 1 Dean Street London W1D 3RB United Kingdom EngineeringLondon Full Time £85,000 - £110,000 / year EngineeringLondon Full Time £110,000 - £137,000 / year

Reward Gateway in London is seeking a Senior AI Engineer to build and optimize production AI systems, collaborating with product, operations, and engineering teams. You will implement LLMs, RAG architectures, and agentic workflows, ensuring scalable, compliant solutions. You will work with embeddings, vector databases, and retrieval pipelines, while contributing to capability-building and staying current with AI/ML developments. A strong Python background and production experience are essential.

Reward Gateway is expanding its Delivery function to support a growing portfolio of cloud based, high availability SaaS products. We are seeking a Senior Agile Delivery Manager who will own end to end delivery for 3-4 engineering squads, collaborating with Product, Engineering, Architecture, and other Delivery Managers to ensure predictable delivery across features and incidents. You will thrive in a high ownership, hands on role, shaping cross team alignment, delivery orchestration in cloud

Reward Gateway Edenred is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic rewards, recognition, and well being solutions. Guided by our shared missions of "Making the World a Better Place to Work" and "Enriching Connections, For Good", we are committed to transforming workplaces and improving people's daily lives. We are looking for a Senior AI Engineer to build and optimise production AI systems. You will work with third party AI services and frameworks, implement LLMs, RAG architectures, and agentic workflows, collaborate with product, operations, and engineering stakeholders, and translate business requirements into technical solutions. Key Responsibilities Technical Development & Execution Build and deliver production ready AI and Generative AI solutions using LLMs, RAG architectures, and agents mplement and maintain retrieval pipelines using embeddings, vector databases, hybrid search, and effective chunking strategies Develop proof of concepts for emerging AI technologies and assess their production viability Write clean, maintainable code following established engineering best practices and quality standards Use AI coding assistants such as GitHub Copilot and Claude Code to accelerate development Participate in code reviews and architectural discussions to improve code quality and system design Collaboration & Problem Solving Work closely with Product and Engineering teams to understand requirements and deliver iterative solutions Collaborate with cross functional partners (Security, Data, Operations) to ensure solutions meet quality, compliance, and scalability requirements Communicate technical decisions and tradeoffs clearly with both technical and non technical stakeholders Contribute to improving AI development practices and tooling through feedback and suggestions Learning & Growth Stay current with AI/ML developments, emerging frameworks, and best practices Learn from more experienced engineers and contribute knowledge back to the team Participate in capability building activities and knowledge sharing sessions Build expertise in production AI systems, model evaluation, and optimisation techniques Essential Skills Solid software engineering experience with a focus on production Generative AI and RAG systems Demonstrated experience building and deploying AI systems in production environments Strong technical expertise in LLMs, RAG, prompt engineering, embeddings, and vector databases Hands on experience with leading LLM providers (Anthropic Claude, OpenAI, etc.) Strong Python development skills and proficiency with AI coding assistants (Cursor, GitHub Copilot, Claude) Production experience with AWS cloud services and familiarity with containerization (Docker, Kubernetes) Solid understanding of ML fundamentals, model evaluation, and performance optimisation Good communication skills with ability to collaborate effectively across teams Data engineering capability, including working with datasets, ETL pipelines, and metrics definition Nice to have (but not essential) Experience with agentic workflow systems and complex orchestration patterns Background in NLP or contributions to open source AI/ML projects Experience with model fine tuning or custom training approaches Familiarity with MLOps platforms and experiment tracking tools Experience with infrastructure as code (Terraform, CloudFormation) Location: Third Floor, 1 Dean Street, London W1D 3RB, United Kingdom. Full time. Salary: £85,000 - £110,000 per year.

Reward Gateway Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage and retain top talent through employee benefits, strategic rewards and recognition, well being, and much more. As Reward Gateway Edenred continues to scale globally, we are expanding our Delivery function to support a growing portfolio of cloud based, high availability SaaS products. With a significant number of engineering squads operating across regions, we are looking for a high impact Senior Agile Delivery Manager who thrives in complex engineering environments and can bring clarity, structure, and predictability to multi team delivery. This is a high ownership, hands on individual contributor role. You will directly own delivery for 3-4 engineering squads, working closely with Product, Engineering, Architecture, and fellow Agile Delivery Managers to ensure seamless delivery across features, platform initiatives, technical debt, and incidents. If you excel at system level thinking, cross team alignment, and delivery orchestration in cloud environments, this role is for you. Key Responsibilities Delivery Ownership (Across 3-4 Engineering Squads): own end to end delivery for 3-4 engineering squads, ensuring clear priorities, strong execution discipline, and predictable delivery outcomes. Maintain a deep understanding of each squad's roadmap, capacity, constraints, and performance. Lead delivery across product features, technical debt, platform improvements, and operational work (incidents, resilience, support). Ensure readiness for delivery through well structured backlogs, aligned objectives, and clear acceptance criteria. Cross Team Delivery & Dependency Management Work closely with other Agile Delivery Managers to manage dependencies across 30+ global engineering squads. Coordinate sequencing, risk management, and alignment for transversal initiatives spanning multiple teams. Facilitate cross squad forums (Scrum of Scrums, dependency reviews, release readiness syncs). Maintain clear documentation of dependencies, risks, and mitigation plans. Agile Ways of Working (Multi Team Environment) Champion lean, scalable delivery practices that work across multiple teams and regions. Promote continuous improvement and delivery discipline across squads. Support teams in iterative planning, effective estimation, and realistic forecasting. Technical Delivery & Engineering Alignment Understand architectural patterns used across squads (APIs, microservices, cloud services, CI/CD pipelines). Partner with Engineering Leads and Architects to identify and manage technical risks, platform dependencies, and environment constraints. Feed technical incidents, post mortems, and reliability improvements into delivery plans and backlogs. Ensure technical debt and resilience initiatives receive appropriate prioritisation and visibility. Communication & Stakeholder Management Provide clear and concise updates on progress, risks, delivery confidence, and scope changes to senior stakeholders. Act as the primary delivery partner for Product Managers and Engineering Leads. Translate complex technical issues into business relevant insights. Maintain strong relationships across Engineering, Product, Security, Data Protection and Architecture. Shape delivery practices to support consistency and predictability across global teams. Use delivery metrics to drive improvement. Champion a culture of learning, experimentation, and operational excellence. Skills Proven experience as an Agile Delivery Manager or Delivery Lead in a tech first or SaaS organization. Experience managing delivery for multiple squads simultaneously (typically 3-5 teams). Strong understanding of the software development lifecycle (SDLC) and modern engineering practices. Hands on experience coordinating delivery in cloud native environments (AWS, Azure, GCP). Familiarity with microservices, APIs, CI/CD pipelines, DevOps practices, and modern cloud architectures. Experience supporting incident response and post incident delivery. Demonstrated ability to identify and manage cross team dependencies in scaled engineering organizations. Skilled facilitator of Agile ceremonies and delivery rhythms. Experience with lightweight scaling practices (Scrum of Scrums, dependency boards, cross squad planning). Ability to coach teams on effective delivery habits and continuous improvement. Familiarity with SAFe, LeSS, or other scaled agile frameworks (practical experience preferred, not required). Tools Strong experience with Jira, Confluence, Miro, and delivery reporting tools. Preferred Qualifications & Certifications Professional Agile certifications. Cloud practitioner certifications such as AWS Cloud Practitioner, Azure Fundamentals (AZ 900), or GCP Cloud Digital Leader. The Interview Process Online interview with the Talent Partner Online interview with the VP of Delivery and Delivery Director Final interview with the CTO At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Third Floor, 1 Dean Street, London W1D 3RB, United Kingdom Commercial Excellence London, Full Time, £50,000 - £60,000 / year Engineering London, Full Time, £110,000 - £137,000 / year