408 Helpdesk jobs

Infrastructure Engineer Sonepar UK - Milton Keynes and Birmingham (Hybrid) Sonepar UK, part of the global Sonepar Group, is a leading distributor of electrical products, industrial automation, and converged IP solutions. We are committed to innovation, sustainability, and empowering our people to grow and thrive. We are seeking a proactive and skilled Infrastructure Engineer to join our dynamic IT team supporting Mayflex and Routeco, reporting into the Helpdesk and Infrastructure Manager. This hybrid role involves designing, implementing, and maintaining robust IT infrastructure with an added focus on cybersecurity. You will play a key role in ensuring our systems are secure, resilient, and future-ready. Base location will be Milton Keynes, with visits to Birmingham and occasional travel to other offices in UK and Europe. ARE YOU THE PERSON WE ARE LOOKING FOR? Design, build, and maintain on-premise and cloud infrastructure (Azure). Assist with infrastructure upgrade projects and contribute to new solution designs. Manage and monitor servers, storage systems (SAN/NAS), and network devices (switches, firewalls, WAPs). Ensure system performance, availability, and data integrity through proactive monitoring and backups. Support and test Disaster Recovery plans and contribute to business continuity strategies. Maintain accurate technical documentation and contribute to knowledge sharing. Respond swiftly to incidents, ensuring minimal downtime and optimal recovery. Stay current with emerging technologies and security trends. WHAT DO YOU NEED TO BRING TO SONEPAR UK? Technical Expertise: Proven experience with infrastructure design and maintenance across on-premise and cloud environments. Strong knowledge of Microsoft server, cloud and virtualization technologies. Cybersecurity Awareness: Understanding of modern security tools and fundamentals, including firewalls, IDS/IPS, and endpoint protection. Problem-Solving: Ability to troubleshoot complex issues and deliver timely, effective solutions. Collaboration: Strong people skills and a collaborative mindset. Adaptability: Willingness to travel occasionally and work across multiple sites. Experienced in working within Agile frameworks, contributing to sprint planning, daily stand-ups, retrospectives, and iterative delivery of infrastructure and support solutions aligned with evolving business needs. Desirable Skills & Tools Experience with Palo Alto firewalls and security appliances, including configuration, monitoring, and threat prevention capabilities. Strong grasp of networking protocols, TCP/IP, DNS, DHCP, and VLANs, along with Proficient in managing and maintaining virtualized environments using VMware vSphere and Microsoft Hyper-V, including VM provisioning, resource optimization, high availability configurations, and troubleshooting performance issues. hands-on experience configuring and managing routers, switches, and firewalls. Experience with SAN (Storage Area Network) and NAS (Network Attached Storage) technologies, including provisioning, performance tuning, and backup strategies. Excellent written and verbal communication skills. Experience in configuring and managing LogicMonitor for infrastructure monitoring, including custom dashboard creation, alert tuning. Strong time management, multitasking, and attention to detail. Ability to perform under pressure, especially during incidents or high-demand periods. WHAT SONEPAR UK CAN OFFER YOU Competitive Salary+ 5% performance bonus. Generous Time Off: Start with 25 days of annual leave, increasing with length of service up to 30 days with the option to flex up/down 5 days. Long Service Rewards: Celebrate your milestones with special gifts and up to 5 extra holiday days in your anniversary year. Wellness Benefits: Access a health and wellbeing cashback scheme Financial Security: Benefit from life assurance coverage at 2 times your salary. Free Shares: you will be eligible to receive free shares after completing 3 years of service. Pension Plan: Join our group personal pension plan with a 5% employer contribution. Continuous Learning: Unlock a LinkedIn Learning license to enhance your skills. Family-Friendly Leave: Enhanced maternity and paternity leave. Recognition: Receive discretionary 'on the spot' and value-based awards for outstanding performance. Volunteer Time Off: Get paid time off for participating in our volunteering programs. Exclusive Discounts: Access the Associate Discounts Portal for savings. Referral Bonuses: Earn financial reward for referring talented individuals. Cycle Scheme: Access to salary sacrifice Cycle Scheme. Wellbeing Support and Employee Assistance: Access a 24/7 support program through Unum, and Mental Health First Aiders. Fitness Benefits: Enjoy gym membership discounts. Workplace Giving: Contribute to meaningful causes. Sonepar UK are committed to embedding diversity and inclusion across the whole organisation, a place where we can all be ourselves. We are committed to providing equal opportunities to all current and prospective employees and will not discriminate based on a person's race, colour, sex, gender, age, religion, national origin, disability status, sexual orientation, source of income, parental status, or any other protected status and we will strive to build a culture that values meritocracy, openness, fairness, and transparency. As part of our commitment to increase workplace diversity, we have introduced the practise of anonymising c.v.s to help remove bias by omitting personally identifiable information, such as name, gender, age and education. We aim for an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please let us know as part of your application. Are you ready to make a difference? REF-

IT Support Technician Our client is seeking a proactive and motivated I.T. Support Technician to join our IT team. You will deliver high-quality 1st and 2nd line support, ensuring staff across all sites have reliable access to systems, devices, and services. This is an exciting role for someone who enjoys technical variety, problem-solving, and taking ownership of day-to-day IT operations within a dynamic environment. Key Responsibilities Provide 1st & 2nd line support in person, over the phone, and via remote tools. Log incidents, prioritise issues, and maintain accurate helpdesk records. Build, configure, and deploy PCs, laptops, mobile devices, tablets, and other equipment. Manage stock levels, asset tagging, and the inventory system. Support Microsoft 365 adoption, including Teams, SharePoint, Office apps, and basic admin tasks. Assist with network support, wireless infrastructure, and device configuration. Perform scheduled pre-event checks and provide on-call technical support as required. Liaise with suppliers, obtain quotes, and follow procurement procedures. Support deployment processes including Autopilot and Intune. Ensure equipment is regularly reviewed, updated, and maintained. Produce documentation and follow established IT procedures. Skills & Aptitude Strong communication skills and a friendly, approachable manner. Able to work independently and as part of a small team. Highly organised with excellent prioritisation skills. PC building and configuration Windows 11, Apple iOS, mobile OS support Microsoft 365 applications & basic administration Active Directory & Group Policy Printer troubleshooting Intune / Endpoint Manager (MDM) Networking fundamentals Remote access and remote support tools Desirable: Switches, wireless access points, VLANs, ethernet/fibre basics, network troubleshooting. Benefits Employee & store discounts Free on-site parking Sick pay Interested? Please Click Apply Now! IT Support Technician - Blackburn

Role - 3rd Line Engineer / Technical Lead Location - Whiteley Start - ASAP Salary - £40-44k The Role This is a great opportunity for an experienced 2/3rd Line Engineer with experience across the Microsoft stack to join an MSP in their Whiteley offices. You will be responsible for acting as the technical lead for a small team of 2nd Line Engineers, ensuring service tickets are managed and resolved in a timely and professional manner. You will act as the key escalation point, providing advanced troubleshooting support and ensuring high-quality service delivery across the client base. This is a hands-on role, requiring both both strong 3rd Line technical expertise across Microsoft technologies and the ability to mentor / guide / technically lead less experienced engineers. The Opportunity You will: Act as a 3rd Line escalation point for complex issues. Lead, mentor, and support a team of Engineers. Work with the Helpdesk Manager to oversee day-to-day Helpdesk operations, ensuring SLAs are met. Work in a collaborative, forward-thinking environment with plenty of scope for progression. Gain exposure to a wide range of technologies and client environments. With the business continuing to expand, this is a chance to grow your career as the company grows, taking on increasing responsibility in a supportive environment. The Person We are seeking a proactive and technically strong leader who enjoys working in a fast-paced MSP environment. The ideal candidate will have: Proven 3rd Line Support technical expertise to act as a reliable escalation point. Previous experience in a Helpdesk Lead, Supervisor, or Manager position in an MSP or end user environment Strong background in Microsoft technologies, including: Windows Server (2016/2019/2022) Microsoft 365 / Exchange Online Microsoft Azure Active Directory & Group Policy Intune / Endpoint Manager SharePoint & OneDrive administration Hyper-V Excellent troubleshooting, problem-solving, and communication skills. The ability to manage and motivate a small technical team while remaining hands-on with escalations. Any qualifications in Microsoft / Azure such as AZ104 / AZ900 etc are a bonus This is an on-site role in Whiteley, Hampshire, offering a competitive salary of £40-44k and the chance to lead a talented and growing support team. If you would like to learn more, please apply through the advert and we will be in touch to discuss in more detail. JBRP1_UKTJ

Job Description Sysco are currently recruiting for a Services Engineer to join the Newhouse Technology team reporting to the Services Engineer Manager. As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. This role is working on site in our Newhouse depot, and is covering Inverness and Dundee, therefore a good degree of flexibility is required for travel to these depots when needed. Key Accountabilities and Responsibilities: Provide both onsite and remote 2nd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Proactive replacement of end of life assets, including the asset disposal or recycling of the old device. Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role. Administration of mobile devices via an MDM platform and SIM card connections Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Ensure that changes are made in accordance to change management guidelines and policies. Providing support to projects as required to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support as well as active Directory / Azure AD understanding and administration experience. It is highly advantageous that the successful candidate has an ITIL V3/ V4 foundation certificate and experience of service delivery frameworks. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.

Are you looking for a new exciting opportunity working as a Field Engineer for a successful Managed Service Provider to be based in Berkshire? Your role will be to perform field service visits to our client base to repair failed equipment, to assist with installation projects and to assist our helpdesk by providing telephone support when required. This is a field based role with national coverage an

The District Council is looking for an ICT Support Officer to help drive forward our modern, customer-focused digital services. Location: Ely, CB7 Salary: £33,699 - £38,220 per annum plus benefits Job Type: Full Time, 1x Permanent, 1x Fixed Term Contract Closing Date: Friday 5 December 2025 About Us: East Cambridgeshire boasts excellent transport links, stunning countryside, vibrant markets, and welcoming communities and it one of the UK's happiest and healthiest places to live. The District Council takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. ICT Support Officer - The Role: In this role you will work within the ICT Service team, delivering support for the council's hardware and software infrastructure. You'll collaborate closely with the ICT Support Team Leader and liaise effectively with the ICT Support and helpdesk Team and third-party organisations. ICT Support Officer - Key Responsibilities: - Provide 2nd line IT technical support for the council's IT systems for officers, members & Trading Companies using the council's ticketing system - Maintain the corporate Business Case Management systems for all departments, including upgrades, security vulnerability patching and server maintenance - Responsible for Microsoft 365 platform identity and access management for users in the 365 suite of applications e.g., SharePoint, Entra, Teams, Power BI and exchange etc - Technical support of the Council VOIP Telephone system, including server maintenance and configuration, upgrades and security vulnerability patching - Take the lead role in allocated ICT projects ICT Support Officer - You: - A Level/Degree or equivalent - 3-5 years' experience working in an ICT environment planning, installing, maintaining and supporting business applications - Working knowledge of: Windows Operating system, Microsoft Office, GIS Systems, LLPG - Ability to acquire "technical know-how" as appropriate - Knowledge and understanding of effective customer care - Understanding of VOIP Telephone systems - Good interpersonal skills to develop and maintain good working relationships ICT Support Officer - Benefits In return, The District Council offers a range of benefits including: - Flexible working - Childcare scheme (in approved cases) - Training and development - Occupational health program - Holidays, sickness and salary pension scheme entitlements Application Process: Any offer of employment will be subject to a satisfactory Disclosure and Barring Services check. Closing date for completed applications is Friday 5 December 2025 The selection process will be held week commencing: Monday 15 December 2025 Please note that only candidates selected for interview will be contacted by the HR Department with the confirmation of an interview. If you have not been contacted by that date, please assume your application has not been successful on this occasion. To be considered for this exciting ICT Support Officer role, click 'Apply' now!

HR Information and Systems Analyst £30,436 £35,319 per annum Spalding or Horncastle Agile Working Permanent Full Time Are you a data-savvy HR professional ready to make an impact? Our client a forward-thinking public sector company delivering high-quality services across Lincolnshire. As their HR Information and Systems Analyst, you ll be the go-to expert for HR systems, reporting, and analytics, helping them drive smarter decisions and better service. What You'll Do: Manage and improve HRIS and helpdesk systems. Use Excel and other tools to analyse HR data and generate reports. Collaborate with HR, IT teams and Clients to improve system functionality and user experience. Assist with system upgrades, testing, and troubleshooting. Provide training and support to HR system users. Ensure data accuracy, compliance, and security. Support organisational change with smart data solutions. Build and manage HR dashboards to provide insights into workforce trends and metrics. What You'll Bring: HR system and dashboard experience. Experience of working within a HR environment. Advanced Excel skills (pivot tables, formulas, data analysis). Proven ability to create and manage HR dashboards and reporting tools. Analytical mindset, excellent attention to detail and problem-solving skills. Great communication and stakeholder engagement. Experience or familiarity with Power BI for data visualisation and reporting (advantageous). About Our Client Our client is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services. Company Culture Our client is driven by a clear mission Together, they will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for their customers, communities, and colleagues." They pride themselves on their vibrant and inclusive culture. Their award-winning teams enjoy a variety of events throughout the year, including: All-In Days, Leadership Days and Team Away Days: Opportunities for growth and bonding. Annual Awards Night: Celebrating achievements. Staff Briefings: Keeping everyone informed and engaged. Early Careers Programme and Buddy Scheme: Supporting new and entry level talent. What Do You Get In Return? Local Government Pension Scheme: Secure your future with a robust pension plan 23.1% employer contribution. Annual Leave: Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off . They also provide an option for you to flex when you take your bank holidays. Hybrid Working: Coming together and learning from each other is important. Through hybrid working, employees can work from home and office, with a minimum of 2 days working in the offices per week. Wellbeing Support, Advice and Guidance: Emotional guidance can be accessed via an Employee Assistance Program though an online portal or over the telephone. Employee Benefits Platform: Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts. Employment Policies: Including gender neutral family parental leave policy and time off provisions to support those special and challenging moments in employees' lives. Career Progression: Opportunities for professional growth and development. A qualifying period will need to be completed to obtain these benefits. Our client is an equal opportunities employer. They are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and they have also committed to be a Disability Confident employer. Our client reserves the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.

Are you at the start or early part of your IT career and ready to gain hands-on experience in a supportive environment? We're working with a forward-thinking education group looking for a friendly IT Field Technician to join their team. It's a great opportunity to grow your skills in a field-based role with real variety, training, and support. IT Field Technician Sidcup - Field based within the area £24,000 - £28,000 DOE Monday to Friday 8am - 4pm What You'll Receive: 25 days holiday + bank holidays + 2 extra days at Christmas Generous pension scheme Blue Light Card - discounts on retail, travel & more Long-term career progression opportunities within a respected and growing Trust The chance to work in a role with genuine social impact What You'll Do: Provide friendly first-line and some second-line IT support across schools. Set up new devices, user accounts, and passwords. Help maintain hardware like laptops, projectors, printers, and networks. Log and manage IT helpdesk tickets and keep users updated. Support basic system updates and assist with rolling out new software. Work with other technicians to keep systems running smoothly. Help staff and students with IT questions and problems. Follow safety and data protection rules at all times. About You: Minimum 6 months IT experience (or similar training) Confident with basic IT tasks - setting up devices, resetting passwords, etc. Keen to learn more about networks, cloud systems, and hardware. Good with people - friendly, patient, and clear when helping others. Organised, reliable, and happy to work across different school sites. Comfortable using Google Workspace and Windows. A full UK driving licence and access to a car (essential) For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.

IT Support Specialist - Join a Fast-Growing Retail Tech Team! Location: Head Office (London) + travel to Stores in Central and West London (fully paid for). Working Hours: Monday-Friday, 10:00am-6:30pm (Head Office) Additional Support: Remote support required until 9:00pm Mon-Fri and across weekends Salary: £50,000-£60,000 + Bonus Mandarin language skills highly beneficial! Are you a tech-savvy problem solver with Retail industry experience and a passion for keeping systems running smoothly? Do you thrive in dynamic environments and love supporting both hardware and software across multiple locations? If so, we want you on our team! We're looking for an IT Support Specialist to join our vibrant and growing client's retail business, supporting 12 supermarket locations and their London Head Office . This is a fantastic opportunity to play a key role in ensuring their technology infrastructure is secure, efficient, and scalable. What You'll Be Doing: Infrastructure & Networking Maintain internet, LAN, and Wi-Fi across all sites Configure firewalls, routers, switches, and secure VPN/SD-WAN connections Oversee hardware installations (POS, PCs, printers, CCTV, etc.) Retail Systems & POS Support and update POS/payment terminal software Ensure seamless data sync between stores and head office Troubleshoot till and payment issues for store staff Software & Cloud Systems Manage ERP, inventory, accounting, and scheduling software Maintain cloud platforms (Microsoft 365, Google Workspace) Ensure backups, disaster recovery, and software compliance Cybersecurity & Data Protection Implement antivirus, firewalls, and endpoint protection Manage user accounts and system permissions Ensure GDPR and PCI DSS compliance Support & Maintenance Operate the IT helpdesk and resolve technical issues Maintain inventory and schedule preventive maintenance Hit service level targets, especially for critical POS issues Strategy & Development Research and recommend new tech solutions Support new store rollouts with full IT setup Build dashboards for business intelligence and reporting

We're looking for a driven, tech-savvy Application Support Analyst / Technical Support individual to join our Software Support team. In this role, you'll be the go-to Technical Support person for diagnosing and resolving software and application issues across a wide range of platforms. Whether it's logging a client issue, investigating a tricky database error, or coordinating with Development and QA, you'll own each ticket from first contact to resolution, ensuring a smooth, professional experience every time. You will be a SQL pro, with previous experience in Software Support capacity. Role: Software Support Engineer, Application Support Analyst, Application Support, Software Support, Technical Support Engineer, IT Support, Customer Support Engineer, technical Support Location: Milton Keynes Salary: up to £30k base + bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more This is more than a helpdesk job - it's a chance to build real relationships, shape how we support our clients, and grow with a company that values initiative, learning, and customer-first thinking. If you're proactive, collaborative, and ready to take ownership in a fast-paced tech environment, we'd love to hear from you. CLICK APPLY and send through your CV.

Job Title: Break/Fix Engineer (L2) Location: Nottingham (Field-Based) Contract Duration: 6 Weeks Working Hours: Monday-Friday, 08:30-17:00 Day Rate: £210 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Nottingham. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential)

IT Manager - Newcastle IT Manager with experience in leading an IT helpdesk / IT support team and still being hands-on technical, providing IT desktop support is required by a leading Newcastle city-centre-based company. You must have experience in managing an IT support environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment. This role will be 50% leadership, 50% hands-on, so you need excellent knowledge of Windows Server, Active Directory, Exchange Online, Intune & Microsoft 365 Experience as an IT Helpdesk Team Leader or IT Manager / IT Service Desk Team Leader or Manager / Senior IT Support Analyst Excellent experience in Desktop support around Windows Server, Active Directory, Exchange Online, Intune & Microsoft 365 Experience in managing IT assets and developing IT workflows, automation and processes Team leading / mentoring experience This is a fantastic role for one of Newcastle's leading companies. You shall join a medium-sized IT team. As the IT Manager, you will lead a helpdesk team, provide training, define and measure SLAs for the performance of the Helpdesk and define and measure KPIs for the helpdesk team. Duties include: You will manage the IT Helpdesk team, developing and assisting members of the IT team Lead on Microsoft Desktop support projects Involved in the change management process and develop + deliver Service Level Agreements (SLAs) Have a huge impact on the overall IT strategy at a senior level, including the development of increased technical standards and IT policy Mentor & guide junior members of a junior helpdesk team The company is going from strength to strength, and the IT department is constantly expanding. Their Newcastle office is state-of-the-art, and they invest in their employees, so an employer of choice for the regionMy client is offering a salary between £40,000 - £45,000. To apply send your CV to Matthew.Leach @ circlerecruitment . com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

Technology Support Manager Location: Brighton Salary: £39,000 - £50,440 Our client are more than just an educational institution; they're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role A s Technology Support Manager, you will be responsible for leading and enhancing the technical customer service experience across all of our client's University campuses. Your role will be essential in ensuring that students and staff can confidently access and utilise the technology services available to them. As well as managing a high-performing support team, you will oversee the helpdesk system, and serve as a key escalation point for technical issues. Additionally, you will collaborate closely with senior leadership, regional supervisors, and external vendors to drive operational efficiency and continuous improvement in service delivery. What You'll Do: Lead, mentor, and develop the technology support team. Manage the Technology Operations helpdesk, ensuring timely resolution of tickets across the University while maintaining service level agreements (SLAs). Act as the escalation point for Regional Technology Supervisors and complex technical issues. Oversee key operational functions, including performance reviews, inductions, holiday requests, and escalated absence management for support staff. Collaborate with the Technology Operations Managers to share knowledge and improve support processes. Work with third-party vendors to resolve infrastructure issues efficiently. Develop and implement best practice processes for ticket resolution and support services. Provide detailed reports on ticket management trends, successes, and areas for improvement. Engage with Campus Deans and Deans of Faculty to tailor support services based on campus-specific needs. Work closely with Technology Operations and Development Managers to oversee infrastructure updates and changes. What You'll Bring: Strong leadership skills with a calm, patient, and personable approach. Proven experience managing a helpdesk in a fast-paced, multi-site, international organisation. Excellent stakeholder management and communication skills. Solid understanding of Microsoft Cloud Technologies, server management, and cyber security best practices. Proficiency in Mac OS and experience with network infrastructure, including MPLS meshed networks. Ability to produce and present helpdesk analysis reports. Willingness to travel to campuses, sometimes at short notice, and work evenings/weekends as needed. A collaborative mindset, able to share and receive ideas to drive team success. Why Our Client They are a values led organisation, meaning their core values underpin all that they do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Interested in this opportunity, click apply and you will be redirected to their careers website to complete your application.

We re looking for a driven, tech-savvy Application Support Analyst / Technical Support individual to join our Software Support team. In this role, you ll be the go-to Technical Support person for diagnosing and resolving software and application issues across a wide range of platforms. Whether it's logging a client issue, investigating a tricky database error, or coordinating with Development and QA, you ll own each ticket from first contact to resolution, ensuring a smooth, professional experience every time. You will be a SQL pro, with previous experience in Software Support capacity. Role: Software Support Engineer, Application Support Analyst, Application Support, Software Support, Technical Support Engineer, IT Support, Customer Support Engineer, technical Support Location: Milton Keynes Salary: up to £30k base + bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more This is more than a helpdesk job it s a chance to build real relationships, shape how we support our clients, and grow with a company that values initiative, learning, and customer-first thinking. If you're proactive, collaborative, and ready to take ownership in a fast-paced tech environment, we'd love to hear from you. CLICK APPLY and send through your CV.

Are you an IT enthusiast looking for a hands-on role in a dynamic manufacturing environment? We are seeking a proactive IT Helpdesk Support Analyst to join our Birmingham team. This is your chance to be the first point of contact for IT support, work across systems, networks, and hardware, and contribute to keeping our operations running smoothly. What you ll do: Provide Level 1, 2, and occasional Level 3 support to internal staff and international IT teams. Troubleshoot hardware, software, network, and connectivity issues. Maintain PCs, printers, servers, and other IT equipment. Track software licenses and manage hardware/software inventories. Support production systems, including LabVIEW and test rigs. Assist in IT projects, upgrades, and disaster recovery plans. Liaise with vendors for hardware and software maintenance. Document procedures, maintain knowledge bases, and ensure IT security compliance. Participate in an after-hours on-call rotation when needed. What we re looking for: HNC/D in Computer Science, Information Systems, or equivalent experience. Previous IT support experience, ideally in a manufacturing environment. Familiarity with Microsoft Server (AD, DNS, DHCP), VMware, Veeam backup, SQL Server, and PC/server builds. Strong understanding of IT policies, security standards, and troubleshooting processes. Excellent communication, organizational, and customer service skills. Ability to work independently and collaboratively in a fast-paced environment. Nice-to-haves: IT certifications such as MCSA, ITIL, MCP. Knowledge of ERP systems, MES, RFID, Bar Code Scanning, or PLC integration. Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

IT Helpdesk Technician 1st Line Support ( Hardware & Software) Northamptonshire Full time Permanent Role Monday - Friday between 9.00 - 17.30 Mon-Thurs and 09.00 - 17.00 on Fridays (1hr lunch) Office based Full UK Driving Licence required (occasional travel to other UK offices) 40,000 Basic Plus benefits to include Employer contributory pension, on site parking, Kitchen area, Free Fruit available all day 25 days holiday plus Bank holidays. Are you a proactive and customer-focused IT Helpdesk Support Technician that loves to resolve IT related issues? Due to an internal move, we have a fantastic 1st line Helpdesk Technician role just come in from our long standing Engineering client based in the Northamptonshire areas. This will be a hands-on IT Helpdesk Technician role supporting with desktops, mobile devices , network systems and global software platforms. No two days will be the same. Duties of the role will include Providing first-level support for hardware, software, and network issues. Responding to helpdesk tickets, emails, and calls in a timely and professional manner. Troubleshooting and resolving issues related to desktops, laptops, printers, mobile devices, and other IT equipment. Installing, configure, and maintaining software and hardware according to company standards. Escalating complex issues to Group IT or relevant third-party vendors when necessary. Maintaining accurate records of support requests and resolutions using the company's ticketing system. Supporting on boarding and off boarding processes, including device set up and user account management. Ensuring compliance with IT security policies and procedures. Collaborating with the Group IT team to implement global initiatives locally Assisting with local IT projects and infrastructure upgrades as needed. Providing support to the Group IT helpdesk as required, contributing to global ticket resolution and cross-site collaboration. There may be a requirement occasionally visit other offices in the UK so a Full UK Driving Licence is essential. We are looking to fill this role asap for our client who employees over a 100 UK based staff and 3,000 employees worldwide. Interviews being held as soon as possible. If you feel this role is right for you, please send your CV to us today. Do call our Travail Wellingborough Branch if you would like to discuss this role in more detail. Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

IT Support Technician Our client is seeking a proactive and motivated I.T. Support Technician to join our IT team. You will deliver high-quality 1st and 2nd line support, ensuring staff across all sites have reliable access to systems, devices, and services. This is an exciting role for someone who enjoys technical variety, problem-solving, and taking ownership of day-to-day IT operations within a dynamic environment. Key Responsibilities Provide 1st & 2nd line support in person, over the phone, and via remote tools. Log incidents, prioritise issues, and maintain accurate helpdesk records. Build, configure, and deploy PCs, laptops, mobile devices, tablets, and other equipment. Manage stock levels, asset tagging, and the inventory system. Support Microsoft 365 adoption, including Teams, SharePoint, Office apps, and basic admin tasks. Assist with network support, wireless infrastructure, and device configuration. Perform scheduled pre-event checks and provide on-call technical support as required. Liaise with suppliers, obtain quotes, and follow procurement procedures. Support deployment processes including Autopilot and Intune. Ensure equipment is regularly reviewed, updated, and maintained. Produce documentation and follow established IT procedures. Skills & Aptitude Strong communication skills and a friendly, approachable manner. Able to work independently and as part of a small team. Highly organised with excellent prioritisation skills. PC building and configuration Windows 11, Apple iOS, mobile OS support Microsoft 365 applications & basic administration Active Directory & Group Policy Printer troubleshooting Intune / Endpoint Manager (MDM) Networking fundamentals Remote access and remote support tools Desirable: Switches, wireless access points, VLANs, ethernet/fibre basics, network troubleshooting. Benefits Employee & store discounts Free on-site parking Sick pay Interested? Please Click Apply Now! IT Support Technician - Blackburn

Job Description - ICT Support Technician We're looking for an experienced and proactive ICT Support Technician to join a busy helpdesk and modern workplace team. Reporting to the Head of ICT Infrastructure, you'll provide day-to-day technical support, manage Microsoft 365 and Intune environments within a Hybrid Active Directory setup, and play a key role in improving the overall IT experience across the organisation. This is a hands-on role suited to someone comfortable with 1st-2nd line responsibilities and keen to grow within a cloud-first environment. This is an office-based position. About the Organisation You'll be joining a well-established company with long-standing stability and a modern approach to technology and digital operations. Benefits 25 days annual holiday (rising to 30 with length of service) Your birthday off as an extra day's holiday Annual performance-related bonus Generous pension scheme Private healthcare Enhanced company sick pay Additional maternity / paternity benefits Subsidised gym membership Cycle-to-work scheme Annual summer and Christmas events Subject to qualifying period Key Responsibilities Provide 1st and 2nd line technical support across the business. Administer and maintain Active Directory and Azure AD accounts, permissions, groups, and GPOs. Manage devices and policies in Microsoft Intune / MDM, including deployment and configuration. Support and optimise Microsoft 365 services such as Teams, SharePoint, OneDrive, and Exchange Online. Troubleshoot hardware, software, and networking issues. Maintain and support the organisation's VOIP system and end-user setup. Manage IT assets, procurement, and lifecycle tracking. Support line-of-business applications and liaise with vendors when required. Contribute to IT improvement projects and assist in deploying new technologies. Keep IT documentation and knowledge bases accurate and up to date. Why Join Us? You'll work with a skilled team in a modern, cloud-centric environment, where you'll be trusted to take ownership, contribute ideas, and develop your expertise across Microsoft 365 and Intune. Experience Required 1-3 years in an IT support or helpdesk role. Proven experience supporting Microsoft 365 environments. Technical Skills Windows 10/11 support and device configuration. Knowledge of macOS, iOS, and Android. Active Directory and Azure AD management. Endpoint management via Microsoft Intune. Understanding of networking fundamentals (Wi-Fi, IP, DNS). Familiarity with VOIP/telephony administration. Desirable Skills PowerShell scripting or automation experience. Understanding of cloud security practices (MFA, Conditional Access). Awareness of backup and disaster recovery processes. Experience with asset management tools or ticketing systems. Any MCP or relevant industry certifications. VMware/Hyper-V or other virtualisation technologies. Networking experience. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

A brilliant opportunity to join a growing team! Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable. This is an ideal opportunity for someone with 2+yrs experience who enjoys variety, mentoring junior colleagues & providing outstanding customer service. If you're looking to join a stable & supportive company where your experience will be valued & your ideas welcomed, this could be the ideal next step in your career. Position details: Working hours: 40hrs per week, Monday to Friday Salary: £25,000 to £33,000 depending on experience Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture Role overview: This role is ideal for a 1st / 2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of technical issues across hardware, software & networking & be comfortable taking ownership of tasks, while supporting others. Key responsibilities: Provide 1st & 2nd Line tech support to both customers & internal users Troubleshoot & resolve issues related to hardware, software & networking Escalate complex issues where necessary & follow up to resolution Mentor & support junior staff, including apprentices Maintain accurate documentation of tickets, systems & procedures Support continuous improvement of IT systems & processes Experience & skills required: Minimum 2yrs experience in a similar IT support / helpdesk role, within an MSP, with a strong technical knowledge of Windows environments & Office 365 Basic networking understanding (routers, switches, VPNs etc) Excellent communication skills & a customer-focused approach Organised, reliable & proactive Full UK driving licence & transport - Essential & non-negotiable Desirable: Relevant IT certifications (CompTIA, Microsoft, ITIL etc) Previous experience mentoring or training junior team member

Role: IT Support Engineer Location: Bromsgrove (Hybrid Working)Salary: £27,000 + Paid Certifications Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment? This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing Resolving user issues across desktops, servers, cloud and network environments Supporting the second and third line engineers in technical issues and projects when required Monitoring systems, escalating complex issues, and helping improve processes Collaborating with senior engineers to expand your technical knowledge Providing excellent customer service with a proactive mindset What We're Looking For 1-2 years' experience in an IT support or helpdesk role A solid understanding of Microsoft technologies and basic networking A passion for learning and improving your technical skills Strong communication skills and a customer-focused approach Someone who enjoys problem solving and working as part of a team What's in It for You £27,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles If you think this role could be the ideal next step in your career we want to hear from you! Apply now with an up-to-date CV to be considered.

Infrastructure Support Engineer - Managed Service Provider Location: Hybrid (Home-based + weekly visits to Gloucestershire office) Salary: Competitive + Bonus + Benefits We're working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business that's redefining what "great support" looks like - combining technical excellence with a consultative, customer-first approach. The Opportunity You'll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, you'll be working across a broad tech stack that will keep your skills sharp and your career progressing. Day-to-day, you'll: Lead on Helpdesk provision and act as a key escalation point. Troubleshoot and configure networks, firewalls, and Windows Server environments. Deliver remote and onsite project engineering for clients. Conduct technical assessments and produce high-quality reports. Build lasting relationships with clients, becoming a trusted technical partner. What We're Looking For We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring: Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server. Hands-on experience with Microsoft 365, Intune, and Entra ID . Solid understanding of DNS, DHCP, IP subnetting, and routing. Knowledge of web filtering and email protection technologies. Experience in MSP or education environments (desirable, not essential). If you've also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better. Why Apply? This is a chance to join a business that genuinely invests in its people and rewards results. You'll get: Competitive salary + performance bonus. Hybrid working with home office budget. 22 days holiday + bank holidays, increasing with service (plus your birthday off!). Electric vehicle salary sacrifice scheme. Company perks & wellbeing benefits. The freedom to innovate and a clear path for professional growth. If you're ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in a growing MSP - we'd love to hear from you.

Base Location: Floor Level 4, Midland Metropolitan University Hospital, B66 2QT Salary: 13.85 ph PAYE Working pattern: Rotational shift pattern. Flexible working required including day & Weekend shifts EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company. The Helpdesk Administrator is responsible for providing efficient administrative and customer service support across Facilities Management operations, ensuring all maintenance requests are logged, tracked, and resolved within agreed service levels. Acting as the first point of contact for clients and engineers, the role involves managing work orders in the Maximo system, coordinating with technical teams and subcontractors, and producing regular performance reports. The position requires strong communication, organisational, and IT skills, with the ability to work independently and as part of a team in a fast-paced environment. Flexibility to cover shifts, weekends, and holidays is essential. Key Responsibilities Act as the first point of contact for all maintenance-related enquiries via phone, email, or fax. Log, track, and manage the full life cycle of work orders through the Maximo CAFM system. Apply and monitor service level agreements (SLAs), ensuring urgent requests are prioritised appropriately. Coordinate and assign work to in-house engineers or subcontractors and raise purchase orders when needed. Provide accurate administrative support, including data entry, filing, and report preparation. Maintain effective communication with customers, technical teams, and management to ensure smooth operations. Support management by collating regular reports and performance data. Handle general office duties such as ordering supplies, arranging workwear, and managing HR-related records (leave, sickness, absence). Attend meetings to take minutes and provide updates on ongoing service requests. Escalate complaints appropriately and support continuous improvement to enhance customer satisfaction. Key Skills and Requirements Strong customer service and communication skills with a professional telephone manner. Experience in administrative or helpdesk roles - ideally within Facilities Management (FM), Technical, or Healthcare environments. Proficiency with Microsoft Office (Word, Excel, Outlook) and experience using CAFM systems like Maximo and finance tools like Coupa . Excellent organisational and time management abilities with the capacity to prioritise multiple tasks. High attention to detail and accuracy in data entry and record-keeping. Ability to work independently, meet deadlines, and handle pressure in a busy environment. Strong teamwork and collaboration skills, supporting colleagues and supervisors when required. Understanding of SLAs and the importance of timely service delivery in a customer-focused setting. Flexibility to work rotating shifts, weekends, and public holidays as required. Must be able to pass a DBS Standard Check due to the nature of the role within healthcare premises. What happens next? Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. Key Responsibilities Lead the internal helpdesk, ensuring exceptional technical support for staff, clients, and partners. Coach and manage the IT Operations team to uphold service excellence. Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs. Oversee planning and delivery of infrastructure services including networks, servers, virtualisation, storage, and backups. Maintain and evolve infrastructure documentation and policies to meet business needs. Identify and implement enhancements based on performance trends and user feedback. Ensure robust data security, backup, and recovery operations. Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards. Manage third-party contracts and budgets to ensure value and SLA compliance. Build strong relationships with internal stakeholders and external suppliers. Lead R&D into new technologies aligned with strategic goals. Key Requirements Proven experience managing IT Operations teams. Strong knowledge of Active Directory and Office 365 administration. Network administration experience (TCP/IP, DNS, WAN/LAN/Wi-Fi). Experience supporting both Windows and macOS environments. Demonstrated ability to manage IT budgets and third-party suppliers. Strong interpersonal and service delivery skills. Advanced technical knowledge of enterprise systems and productivity tools. Demonstrated experience managing cybersecurity operations, with a strong understanding of ISO27001 compliance frameworks and best practices. If you're a seasoned IT Operations Manager with a passion for leadership, infrastructure excellence, and customer-focused service delivery, contact Andy Dale at Arcas Technology.

Technology Support Manager Location: Brighton Salary: £39,000 - £50,440 At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Technology Support Manager, you will be responsible for leading and enhancing the technical customer service experience across all BIMM University campuses. Your role will be essential in ensuring that students and staff can confidently access and utilise the technology services available to them. As well as managing a high-performing support team, you will oversee the helpdesk system, and serve as a key escalation point for technical issues. Additionally, you will collaborate closely with senior leadership, regional supervisors, and external vendors to drive operational efficiency and continuous improvement in service delivery. What You ll Do: Lead, mentor, and develop the technology support team. Manage the Technology Operations helpdesk, ensuring timely resolution of tickets across the University while maintaining service level agreements (SLAs). Act as the escalation point for Regional Technology Supervisors and complex technical issues. Oversee key operational functions, including performance reviews, inductions, holiday requests, and escalated absence management for support staff. Collaborate with the Technology Operations Managers to share knowledge and improve support processes. Work with third-party vendors to resolve infrastructure issues efficiently. Develop and implement best practice processes for ticket resolution and support services. Provide detailed reports on ticket management trends, successes, and areas for improvement. Engage with Campus Deans and Deans of Faculty to tailor support services based on campus-specific needs. Work closely with Technology Operations and Development Managers to oversee infrastructure updates and changes. What You ll Bring: Strong leadership skills with a calm, patient, and personable approach. Proven experience managing a helpdesk in a fast-paced, multi-site, international organisation. Excellent stakeholder management and communication skills. Solid understanding of Microsoft Cloud Technologies, server management, and cyber security best practices. Proficiency in Mac OS and experience with network infrastructure, including MPLS meshed networks. Ability to produce and present helpdesk analysis reports. Willingness to travel to campuses, sometimes at short notice, and work evenings/weekends as needed. A collaborative mindset, able to share and receive ideas to drive team success. Why BIMM University We are a values led organisation, meaning our core values underpin all that we do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Interested in this opportunity, click apply and you will be redirected to our careers website to complete your application.

Your new company You'll be joining a forward-thinking educational institution based in Knowsley, where they are committed to delivering outstanding IT services to staff and students. The IT department prides itself on providing reliable, customer-focused support across multiple sites, ensuring that technology empowers learning and operations. The role is starting in January for 2 months initially. Your new role As a Temporary IT Technician, you will provide 1st and 2nd line helpdesk support, assisting with hardware, software, and network issues. You'll take ownership of user problems, escalate complex cases when necessary, and ensure all calls are logged and resolved in line with service level agreements. Working as part of a dedicated onsite team of three, with wider support from a team of ten, you'll play a key role in maintaining and improving IT services across the college. To know: 36-hour working week (Mon-Thu 08:30-17:00 with a 1-hour break, Fri 08:30-16:15), with occasional late shifts until 19:00 on a rota basis to support adult students. The role will be 1st and 2nd line support for Microsoft 365, Active Directory, SharePoint, and other Microsoft stack tools, plus opportunities to work with specialist education systems. What you'll need to succeed Recent experience in IT and customer service environments (Education desirable) Strong communication, listening, and problem-solving skills. Ability to work effectively in a team and independently, meeting deadlines and achieving targets. DBS clearance on appointment. Enthusiasm, a positive attitude, and commitment to continuous professional development. What you'll get in return The opportunity to work in a supportive team environment with access to wider IT expertise. Experience working with modern Microsoft technologies and education-specific tools. A role that offers variety, responsibility, and the chance to make a real impact on staff and student success. You will get a competitive daily rate, paid weekly. You will have a dedicated consultant at Hays to support with timesheets, compliance and future opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Senior Software Support Analyst Location: Cheltenham (Hybrid working) Salary: 40,000- 45,000 per annum (DOE) Overview We are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation's core business applications, including ERP, CRM, E-commerce, and Back-Office systems. This is a role that combines deep technical troubleshooting, strong business process understanding, and a passion for system optimisation. You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience-making sure our business systems remain efficient, intuitive, and aligned to operational needs. Key Responsibilities Application Support & Maintenance Incident, Problem & Change Management Continuous Improvement & Collaboration Integration & Data Management About You 5+ years' experience in software/application support with strong focus on databases and integrations. Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce). Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures. Familiarity with API integrations (REST, SOAP, OData) and middleware platforms. Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Adecco are pleased to be recruiting for a Reconciliation & Maintenance Officer to work within the Civil Nuclear Constabulary Contract Type: Permanent Annual Salary: 37,020 - 41,227 per annum Working Pattern: Full Time Monday to Friday 37 hours per week (Hybrid 60% office & 40% Remote) Are you ready to take the next step in your career? Join our client as a Reconciliation & Maintenance Officer and play a pivotal role in ensuring the integrity of data and systems within the organisation. If you have a passion for data management and a knack for problem-solving, we want to hear from you! About the Role As a Reconciliation & Maintenance Officer, you will be at the forefront of supporting our BPSS System and ensuring seamless business operations. This role involves: Leading the data assurance efforts and coordinating activities across multidisciplinary teams. Managing audit requirements and ensuring compliance with GDPR regulations. Supporting system testing and controls to enhance operational efficiency. Key Responsibilities Develop an in-depth understanding of BPSS supported systems and their interfaces. Act as the Subject Matter Expert (SME) for future projects, collaborating with various teams. Manage the production and maintenance of Knowledge Articles. Triage emails and helpdesk tickets, ensuring issues are resolved swiftly and effectively. What We're Looking For To thrive in this role, you should have: A-level education and GCSEs in Maths and English. Experience with ERP systems, including Power BI, Oracle, or similar platforms. Excellent spreadsheet and document writing skills. Strong communication and interpersonal abilities. A proactive approach with exceptional attention to detail. Why Join Us? Our client values its employees and offers an array of perks, including: 27.5 days annual leave, plus bank holidays (rising annually after 2 years' service) Additional 30 minutes time worked during the week to accrue additional leave, which can be used for period between Christmas and New Year Generous pension scheme (20.7% employer contribution). For this position this means the employer contribution will be a minimum of 7,663 per year) Flexi-time working scheme Bonus scheme - dependent on organisational performance, up to a maximum of 7% of salary Officers and staff also have the opportunity to join the national Blue Light Card scheme which offers discounts on a variety of products and services to those working in the emergency services, NHS and Armed Forces Free parking on site Enhanced family friendly and wellbeing policies Cycle to Work scheme Join Us Today! If you're excited about the opportunity to contribute to the efficiency and effectiveness of our systems, apply now! Become a key player in our organisation and help drive our mission forward. How to Apply To express your interest in this exciting opportunity, please submit your CV and a cover letter detailing your relevant experience and why you would be a great fit for this role. We can't wait to see how you can make a difference with us! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

IT Support Analyst - 1st & 2nd Line Support 12 Month Fixed Term Contract - possible conversion to a Permanent role £38k - £40k + 14% Bonus Location: Hybrid - Hounslow - 4 Days Onsite Must be Eligible to work in the UK - Cannot provide sponsorship Leading global manufacturer is seeking to secure an IT Helpdesk Support Analyst. The role will focus on providing 1st Line & 2nd Line IT Support. Will act as the First Point of Contact for IT Support issues - so must be happy to manage 1st Line & 2nd Line Tickets. Will support approximately 700 end users across UK, Ireland & Netherlands. Role: 1st & 2nd Line Support experience - diagnosing issues & delivering effective resolutions. Support users across the - UK, Ireland & Netherlands. Provide IT Support via phone, email, face-to-face & remote tools. IT Service Delivery, Systems Support & IT Project-based work. Log, prioritise & manage Incidents & Requests in ServiceNow. Install, configure & support Desktops, Laptops, Smartphones & Tablets. Troubleshoot issues by analysing root causes & evaluating options. Support a wide range of networked peripherals - Printers, Audio Visual kit, Mobile Devices. Maintain documentation & user guides. Support onboarding of new starters including IT inductions. Assist with IT project-based technical activities. Experience Required: IT Support - 1st & 2nd Line Support - happy to deal with 1st Line Tickets. Act as the first point of contact for IT issues. Windows 10/11. Microsoft 365. MDM - Intune. Apple iOS & Android support. Active Directory & Azure AD - password resets, permissions, mailbox management etc Support Desktop Applications. Networked Peripherals - Printers, AV kit, Mobile Devices. Understanding of Networking principles - DHCP, DNS - to 1st Line Level. Hardware & Software troubleshooting. Clear, confident communication skills - across all levels. Strong problem-solving ability & attention to detail. Ability to work under pressure - manage workloads & take full ownership of Tickets - manage escalations. Approachable, customer-focused attitude with a passion for technology. Ability to work independently as well as part of a small IT Support team. Collaborative approach to teamwork. Benefits: 14% Annual Bonus / Pension & Life Cover / Company Discounts / Training & Development Birthday Day Off / Opportunity to convert to a Permanent role after 12 Months.

Job Overview: This role provides essential first-line IT support, ensuring day-to-day systems operate efficiently with minimal disruption. You will be the main point of contact for all technical queries and support requests, offering assistance both on-site and remotely. Key Responsibilities: Serve as the first point of contact for all helpdesk queries and incidents via face-to-face support, phone, and email. Install, configure, procure, and maintain desktop and laptop computers. Resolve technical issues and service requests using the internal helpdesk system. Maintain an up-to-date inventory of hardware and software, ensuring all applications are approved and correctly licensed. Provide support for telephony systems, audio-visual equipment, projectors, and video conferencing technology. Liaise with external IT service providers and vendors when needed. Skills & Competencies: Strong experience supporting Windows-based desktops and servers. Confident using Windows Desktop (Enterprise), Microsoft Office, and Google Workspace. Excellent diagnostic and problem-solving skills. Previous experience using ticketing/helpdesk tools and familiarity with ITIL practices. Basic understanding of networking principles including TCP/IP, DNS, and DHCP. Ability to communicate technical information clearly to users at all levels. Desirable Experience: Windows Server administration Firewalls (Checkpoint, Palo Alto) Active Directory Telephony systems IT security practices Virtualisation (VMware) Mobile Device Management (MDM) platforms Mobile operating system support (iOS and Android)

Infrastructure Engineer Location: Milton Keynes (Hybrid, with visits to Birmingham) - On-site role Role: Permanent I'm recruiting for a leading global distributor of electrical and industrial automation products, known for its strong focus on innovation, sustainability, and empowering its people. This company operates across multiple locations and delivers advanced technology solutions to a wide range of industries. We are looking for a proactive and experienced Infrastructure Engineer to join our IT team. Reporting to the Helpdesk and Infrastructure Manager, you will design, implement, and maintain resilient IT infrastructure with a strong emphasis on cybersecurity. This hybrid role is primarily based in Milton Keynes, with regular travel to another other Birmingham office. Key Responsibilities: Design, deploy, and maintain both on-premises and cloud infrastructure (Azure). Lead infrastructure upgrade projects and assist in developing new solutions. Manage and monitor servers, storage systems (SAN/NAS), and network equipment including switches, firewalls, and wireless access points. Ensure high system performance, availability, and data integrity through proactive monitoring, backups, and disaster recovery testing. Support and enhance business continuity plans. Maintain accurate and comprehensive technical documentation; contribute to team knowledge sharing. Respond rapidly to incidents to minimize downtime and ensure swift recovery. Stay updated on emerging technologies and cybersecurity best practices. Work collaboratively within Agile frameworks, participating in sprint planning, stand-ups, retrospectives, and iterative delivery aligned with business needs. Technical Skills & Experience: Proven expertise in designing and maintaining hybrid infrastructure environments (on-premises and cloud). Strong knowledge of Microsoft Server, cloud platforms, and virtualization technologies. Solid understanding of cybersecurity principles and tools, including firewalls, IDS/IPS, and endpoint protection. Experience with Palo Alto firewalls and security appliances (configuration, monitoring, threat prevention) is highly desirable. Proficiency in networking protocols such as TCP/IP, DNS, DHCP, and VLANs. Hands-on experience with virtualization platforms like VMware vSphere and Microsoft Hyper-V (VM provisioning, optimization, high availability, troubleshooting). Skilled in configuring and managing routers, switches, and firewalls. Experience with SAN and NAS technologies including provisioning, tuning, and backup strategies. Familiarity with LogicMonitor or similar infrastructure monitoring tools, including dashboard creation and alert tuning. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

IT Professionals Multiple Opportunities Location: Peterborough Salary: £30k + DoE Type: Full-Time, Permanent & Contract Roles Interaction Recruitment are working with a range of forward-thinking businesses who are expanding their technical teams and looking for talented IT Professionals to support ongoing growth and transformation. We have multiple vacancies across various levels, from entry-level support roles through to senior technical specialists. Roles Available: We are seeking skilled individuals across a variety of IT disciplines, including (but not limited to): 1st, 2nd & 3rd Line Support IT Service Desk & Helpdesk Infrastructure & Network Engineers Systems Administrators Cloud & DevOps Engineers Software Developers IT Project Support & Technical Coordinators Key Responsibilities (depending on role): Provide high-quality technical support to internal and external users Maintain and develop IT systems, networks, and applications Troubleshoot hardware, software, and connectivity issues Contribute to ongoing IT projects, upgrades, and system improvements Monitor system performance and ensure high levels of uptime Work collaboratively with cross-functional teams Document processes, incidents, and technical changes About You: Experience within an IT role (professional or academic) Strong troubleshooting, analytical, and problem-solving skills Knowledge of common technologies such as Windows, Office 365, Active Directory, Networking, Cloud Platforms, etc. Excellent communication and customer service skills Ability to work well under pressure and manage priorities Relevant certifications (CompTIA, Microsoft, Cisco, AWS, etc.) are advantageous but not essential If you re passionate about IT and ready for your next challenge, Interaction Recruitment would love to hear from you. Whether you're just starting your career or looking to move into a senior technical position, we can help you find the right fit. Contact (url removed) if you feel you have a strong IT skillset and are looking for a next step.

Senior Service Desk Analyst - 33,000/ 35,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for a senior service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. Reporting to the Helpdesk Manager, the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence. Duties/Areas of Responsibility Provide desktop, server and Cloud support to clients Diagnose and resolve technical issues within SLAs Act as a point of escalation for Service Desk Analysts Escalate IT issues to the Senior Engineers where necessary Mentoring junior engineers Firewall/Network/Wi-Fi installs Dealing with WAN, remote connectivity, VOIP systems, VPNs and network security Onboarding of new clients Producing reports and proposals for clients Undertake medium-sized IT projects Installations of hardware on site Ensuring all client's technical information is documented and up to date Highlighting of any areas where replacement equipment is needed Other: Excellent phone manner and customer service skills Being part of a rota to be onsite in a local school. Work extra hours to meet deadlines, as required Excellent team player by providing assistance and support to colleagues Outstanding communication with the team and clients Ensure that the highest level of customer service is provided to all client The Package: If successful our client is offering a salary of 33,000 - 35,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this senior service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH

We re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You ll provide comprehensive 1st and 2nd line support, including hardware and software installations, system administration, and user training. You ll also manage relationships with suppliers and third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve issues efficiently. Additionally, you ll manage warranty and support cases with third-party vendors, maintain mobile phone assets in partnership with external providers, and track IT equipment inventory to support seamless operations across the business. About you: You ll hold a Level 3 qualification (such as A-Level or NVQ) or have equivalent experience in a relevant field. You re committed to continuous professional development, with evidence of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of service delivery. Why choose Watkin Jones Group? Watkin Jones Group is the UK s leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that s not only deeply rooted in history but also firmly focused on the future. We re committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. At Watkin Jones, we believe in investing in our people. Here s what we can offer you: Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Wellbeing: Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform is available. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Benefits: Exclusive shopping discounts, and a contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.

1st Line Support Hybrid - London VIQU have been approached by a customer requiring a 1st Line Support contractor to provide support with everyday IT support such as dealing with 1st line user issues/tickets. The successful 1st Line Support will have solid previous experience in IT Support within a MAC environment and will be committed to delivering excellent customer service. The role: This role will involve supporting face to face users within the office with 1st line issues, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with management and senior staff members as the end user, so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line Customer Support in a MAC environment: Jira Slack Zoom Google JAMF Triaging tickets and escalating to relevant teams where necessary Supporting face to face IT Support with internal users Excellent customer service skills Role details: Job role: 1st Line Support Job type: Contract IR35 status: Inside IR35 Location: Hybrid, one day per week in London Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.

We are currently working with a Telecoms and IT provider for businesses who primarily operate in the Dorset and Hampshire areas and have circa 700 active customers. They install and support solutions to businesses of all types and size with a suite of products and services to provide a complete IT & telecoms package and have built an outstanding reputation over 30 years in business with existing and longstanding customers due to delivering quality products with outstanding service and integrity. They are steadily growing as a business and looking for exciting talent to join their team as an Operations Coordinator. Role: The Operations Coordinator role is an integral position involving speaking with customers and then resolving their query by scheduling an engineer or booking in a team of engineers accordingly. Duties of the Operations Coordinator will involve: Dealing with proactive requests for set up's and installations as well as ongoing reactive support of products and services Managing service orders and assisting the helpdesk in resolving faults and requests raised on the system Dispatching helpdesk tickets to most appropriate engineer as well as arranging man power for larger projects Working closely with field based engineers to ensure correct allocation or resources and to maintain a strong line of communication at all time Liaising with customers so they are aware of time scales and next actions Ongoing monitoring of work load which is a constant moving picture Your Background as Operations Coordinator: Although you will not be solving technical issues an interest / aptitude for IT and Telecomms would be advantageous as you will be discussing companies products and services You will also need a high degree of computer literacy to navigate the CRM system You will need to be extremely organised and have the ability to remain calm and composed whilst managing a busy workload with lots of changing parts You will have great customer service and be a strong communicator You will also need to demonstrate a high level of initiative The most important aspect for this role is a great can do attitude so may be ideal for a recent graduate with no office experience as well as someone more established in their career looking to join a forward thinking and evolving business Would also suit someone from a Scheduling, Helpdesk, technical administrator or coordinating background Office based role working 08.30am to 5pm Monday to Friday 23 days holiday rising to 25 plus banks Free Parking Please note due the location of the office you will need to have your own transport

IT Support Technician Derby Permanent to £30,000 (DOE) IT Support Technician needed for a permanent role in Derby . Providing day-to-day IT tech support to clients across the midlands. A chance to join an established IT Services business with a proven track record spanning 20+ years. Start ASAP in Nov/Dec 2025. Benefits include - Salary to £30k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more. Key skills, experience + tasks: Providing remote IT tech support for a range of customers to 1st/2nd line level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Full UK Driving Licence is essential.

A leading manufacturing company in Kidlington, Oxfordshire are looking for a Technical Support Analyst to join the business. Main responsibilities To undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. To act as first line support for all helpdesk requests and incidents Provide first-line technical support to end-users via face-to-face interactions, telephone, and email. Install, configure, and maintain desktop and laptop PCs. Support and troubleshoot issues related to telephone systems. Provide support for audio-visual equipment, projectors, and video conference facilities. Manage the resolution of IT issues, problems, service requests, and changes using the Helpdesk tool. Conduct audits of computers to ensure all software is authorised and licensed. Maintain an accurate inventory/database of IT hardware and software. Liaise with third-party IT support companies and vendors as required. Provide IT support to other offices as needed. Perform any other IM or IM Admin related tasks. Adhere to defined IT standards and procedures. Purchase, Configure, install and maintain desktop and laptop PCs Maintain an inventory/database of IT hardware and software Liaise with third party IT support Companies and vendors Essential Knowledge and Skills Strong expertise in supporting Windows based PC's and servers Windows Desktop (Enterprise) MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a team Desirable Windows Server Firewalls (Checkpoint, PALO ALTO) Active Directory Basic Networking Telephony IT Security Virtualisation (VMware) MDM Platforms Mobile Phone Support (IOS & Android) Education, Qualifications or Training A Qualification in IT (A+ or MCSE) Experience in a Technical support environment Able to obtain SC Clearance Desirable Computer science related degree Working knowledge of other IT operating systems (Linux) Experience working in a secure environment Additional requirements If you have not been a resident for the last 5 consecutive years, please be prepared to request an overseas criminal record check for these countries as you will be asked to provide this for referencing and security checks. You must possess the current, legal right to work in the United Kingdom. They will not be able to offer sponsorship for any employment Visa's. Benefits Competitive salary Private Medical Insurance (Bupa) - single cover for employees paid by the company Pension: Employees are auto enrolled into the Airbus Group UK Retirement Fund. Initially, AH contributes 6%, employee 4% basic Share Incentive Plan and ESOP. Annual share schemes at company discretion. Success Share, Discretionary Group bonus scheme (conditions apply) Bikes to Work (up to 3,000) (employee purchase scheme) Technology (employee purchase scheme) Mydrive (employee car purchase scheme) Den-Plan (employee purchase scheme) Health-care Cash Scheme Personal Accident Insurance (employee purchase scheme) Health Assessments Travel Insurance Financial/Legal Advice (eg, Will-writing; Lasting Power of Attorney)

IT Support Engineer (1st/2nd Line) CO Manufacturing Competitive Salary + Benefits Mon Fri, 40 hours a week Benefits : 25 days Holiday + Bank Hols Health cash plan Pension Scheme Monthly Employee value awards up to £75 Personal development programmes through courses and training Free parking About us: CO Manufacturing is the manufacturing hub of the £60 million turn over Conservatory Outlet Group, producing high-quality windows, doors, and conservatory roofs for a network of leading home improvement retailers, new build sites and trade businesses across the UK. Based in Wakefield, we combine advanced technology with skilled craftsmanship to deliver exceptional products that help homeowners transform their living spaces. Our success is built on teamwork, innovation, and a commitment to quality at every stage of the process from design and production through to delivery. We re proud to invest in our people, offering hands-on training, career development, and the opportunity to grow within a business that values hard work and new ideas. About the Role: The role is aimed at someone with at least 1-3 years experience in 1st line support who is also ready to learn and take responsibility for more complex troubleshooting and technical tasks. You will be working in a small helpdesk team providing support to both our onsite manufacturing facility and wider sales network. This is a hands-on role based on site. At times you will need to work directly on the factory floor or complete basic physical tasks such as installing hardware or setting up equipment. Occasional travel to other Conservatory Outlet Group companies may also be required. Other key responsibilities include: Initial point of contact for users Troubleshooting and resolving common and reoccurring issues under the guidance of the senior support staff Escalate complex and unresolved tickets Supporting the administration of Windows Server, Active Directory, Group Policy and user permissions Supporting Microsoft 365 and device management through Intune and Endpoint Manager Handling installation, upgrades and system maintenance tasks Documenting fixes and helping build internal knowledge bases Asset Management What we are looking for: Experience in a 1st or 2nd line support role Strong knowledge of general helpdesk support e.g. MS365 user support, installing hardware/software, troubleshooting issues A basic understanding of networking including routing, switching, VLANs, VPNs and firewalls Clear communicator who can explain issues in a straightforward way How to apply: Ready to start your career with us? Apply with your CV Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

We are seeking an experienced and dynamic Second Line IT Engineer to join a busy helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. They will also be responsible for remediating vulnerabilities and applying security configurations. You will provide a high level of technical support to a wide range of users, spanning across different industries. The role demands a commitment to resolving complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Main Duties Handle escalated issues from first-line support that require a deeper level of technical expertise. Perform advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. Ensure proper communication and information transfer when escalating issues, providing all necessary details to facilitate fast resolution. Perform root cause analysis on recurring or complex issues to prevent future occurrences. Provide reports and documentation on findings to management and other teams for further review or corrective action. Ensure that all incidents and requests are handled in accordance with established SLAs. Follow compliance, security, and quality assurance guidelines during troubleshooting and system changes. Skills and Knowledge Customer focused and have a genuine desire to provide a quality service. Excellent written and verbal communication skills. A team player who can contribute to a collaborative working environment An understanding of ITIL and Cyber Essentials frameworks. Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management of Microsoft 365 products, including but not limited to Exchange, SharePoint, OneDrive, and Intune. Management of Azure resources such as Azure Session Desktops and Azure files. Windows Server administration including Active Directory, Group Policy, DHCP and DNS. Solid understanding of network infrastructure, including DNS, Wi-Fi, VLANs, and VPNs, with an ability to troubleshoot connectivity issues. Experience with VOIP technologies, particularly Microsoft Teams telephony, and its integration within the MSP environment. Salary and Benefits £27-28K Hybrid Working, 3 days office based, 2 days from home Company Pension Scheme Life Assurance Private Healthcare Professional Growth Opportunities and Training Available 20 days holiday plus bank holidays Special Leave for birthdays and Christmas On-site Parking Volunteer Days Employee Assistance Programme

Are you passionate about IT? Do you have previous experience working within IT support? Are you a driver that lives locally to the Watford area? If so I'm recruiting for a fantastic organisation in the Watford area that are looking to add to their IT team. This opportunity would suit a candidate who has previous experience within IT support, a keen interest in IT, as well as someone who is a great team player with strong communication skills. Monday - Friday - 9am - 5pm Salary - 25,000 - 27,000 with some great benefits including some hybrid working Some of the duties will include: Working within a team to assist with support ticket resolution Assisting with the joiner/leaver/mover process Taking ownership of mobile device management Acting as first point of contact for IT support incidents, ensuring a timely resolution Administration of cloud and on-premises IT systems Providing IT equipment and running inductions for colleagues Communicate to colleagues how they support incidents are progressing Taking part in project work The suitable candidate: Previous experience within and a keen interest in IT Strong team player with the ability to make strong working relationships Strong communication skills on all levels Ability to work towards deadlines Prioritising day to day workload Must be able to drive due to location Local to the Watford area Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

Compliance Group Electrical Ltd is seeking a fully qualified Electrical Test Engineer. You will be responsible for conducting fixed wire testing and delivering exceptional service to our clients while working trackside as well as working in commercial/industrial settings. Your expertise in performing EICRs will be crucial for achieving excellent results . If you're based in the Milton Keynes/Luton area this would be ideal. What you receive for joining us: We re looking to offer a salary of £40,000 - £42,000 , depending on experience. In addition, we offer a company vehicle, 23 days holiday (plus bank holidays), a performance related bonus, lots of overtime should you wish (on average increasing your income by £4,000K ), a company pension, a uniform, and high street discounts. Here s a look at some of the things you ll be doing: Perform EICRs using your deep understanding of both single and three-phase systems Carry out electrical repairs and minor works across the South London rail network Be prepared for flexible working hours, including occasional stays away from home and weekend shifts Keep detailed administrative records of all work completed, coordinating with the Helpdesk for planned maintenance and reporting Can you show experience in some of these areas: Must have City & Guilds 2360 or 2365 Level 3, or equivalent to BSth edition NVQ Level 3 including AM2 City & Guilds or equivalent (phone number removed) IPAF and PASMA certifications (desirable). ECS JIB registration is also ideal. An enhanced DBS disclosure will be requested Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Compliance Group Electrical Ltd: We excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.

Compliance Group Electrical Ltd is seeking a fully qualified Electrical Test Engineer. You will be responsible for conducting fixed wire testing and delivering exceptional service to our clients while working trackside as well as working in commercial/industrial settings. Your expertise in performing EICRs will be crucial for achieving excellent results . If you're based in the Milton Keynes/Luton area this would be ideal. What you receive for joining us: We re looking to offer a salary of £40,000 - £42,000 , depending on experience. In addition, we offer a company vehicle, 23 days holiday (plus bank holidays), a performance related bonus, lots of overtime should you wish (on average increasing your income by £4,000K ), a company pension, a uniform, and high street discounts. Here s a look at some of the things you ll be doing: Perform EICRs using your deep understanding of both single and three-phase systems Carry out electrical repairs and minor works across the South London rail network Be prepared for flexible working hours, including occasional stays away from home and weekend shifts Keep detailed administrative records of all work completed, coordinating with the Helpdesk for planned maintenance and reporting Can you show experience in some of these areas: Must have City & Guilds 2360 or 2365 Level 3, or equivalent to BSth edition NVQ Level 3 including AM2 City & Guilds or equivalent (phone number removed) IPAF and PASMA certifications (desirable). ECS JIB registration is also ideal. An enhanced DBS disclosure will be requested Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Compliance Group Electrical Ltd: We excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.