532 Helpdesk jobs

1st Line Support Engineer Cambridge upto £25,000 Are you a tech-savvy problem solver looking to kickstart your IT career? Do you enjoy working independently and want to be part of a structured, well-supported environment? Join this IT team as a Technical Support Engineer , where you'll gain hands-on experience with a wide range of systems and technologies , supporting users across multiple sites. As 1st Line Support Engineer you will benefit from: 25 days holiday (+BH's!) A cycle to work scheme Employee assistance programme scheme Health insurance and life assurance As 1st Line Support Engineer, your responsibilities will include: Providing 1st line support for software and hardware issues Installing, configuring, and maintaining IT equipment and systems Troubleshooting Microsoft Windows and Office applications Managing user accounts and network configurations Logging and tracking issues through to resolution using the Helpdesk system As 1st Line Support Engineer, your experience will include: Hands-on experience with Windows Operating Systems and Microsoft Office 365 A good understanding of computer systems, mobile devices, and tech solutions Familiarity with remote desktop tools and helpdesk software (e.g. TeamViewer , ServiceDesk Plus ) Strong communication and problem-solving skills A full UK driving licence and access to your own transport If you're ready to take the first step in your career as a 1st Line Support Engineer, we'd love to hear from you. Apply today with an up-to-date CV or call Amber Marshall at Rubicon for more information.

Technical Support (2nd Line)Salary: £27,000 plus fantastic benefits! Location: Southampton- Hybrid working Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours. Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out. Your key duties would include the following: To troubleshoot and resolve complex issues and escalations - 2nd level support To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution. Acting as a first point of contact for customer calls Use the internal system to log and update calls To support with software related issues Providing regular updates when required to relevant parties- both internally and to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Participate in both functional and technical training Documenting all aspects of the work using the internal system Collaborate with 3rd party supplier To participate with client monthly meetings and reviews To provide support to customers from start to completion Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible. Support with the roll out of new software/hardware releases As a Technical Support Advisor you will have/be: 2 years + in technical helpdesk support role. To be self-motivated and a contributing member of the team Be able to manage/prioritize their own workload so tasks can be completed to a customer's satisfaction and meet Service Level Agreements where necessary. Good time management. Ability to work under pressure. NVQ1/GCSEs and above (or equivalent) in key competencies Excellent Customer Service Skills Technical skills in SQL and database management. (preferred) Good understanding of Payment systems & Processes (preferred) Working knowledge of Windows operating systems from Windows 7 onwards Basic networking knowledge A good understanding of IT based systems Problem analysis/problem solving Must be able to communicate effectively with all levels of users. Great problem-solving skills and a desire to achieve High level of knowledge and understanding of Windows Operating Systems To be considered please submit your CV asap

Medical Detection Dogs trains dogs to save lives. We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease. We have an exciting new opportunity to join this small, but ambitious charity that is a world leader in its specialist, innovative field. JOB TITLE : IT Operations Manager LOCATION : Great Horwood, Buckinghamshire SALARY : £33,000 - £36,000 p/a JOB TYPE : Permanent, Full Time - 37.5 hours per week (Part-time applications considered) REPORTS TO : Head of Finance and Resources MAIN PURPOSE & SCOPE OF THE ROLE: The IT Operations Manager will ensure the smooth and secure running of all technology systems across the charity. This role provides operational oversight of IT services, suppliers and infrastructure, enabling staff to work effectively while maintaining compliance, security and resilience. The postholder will play a key role in supporting organisational growth through effective systems management, project delivery and stakeholder engagement. WHAT YOU LL DO: Oversee and coordinate the charity s technology function, ensuring outsourced services are managed effectively, systems are secure and well-maintained, and projects are delivered on time. The postholder will act as the operational lead for technology, supporting staff and stakeholders and contributing to the ongoing development of the charity s digital capabilities under the Head of Departments guidance. ABOUT THE ROLE You will oversee and coordinate the charity s technology function, ensuring outsourced IT services are managed effectively and systems remain secure, reliable, and fit for purpose. You will act as the operational lead for technology, supporting staff and stakeholders while driving the delivery of small-to-medium projects such as system upgrades, CRM enhancements, and security improvements. You will maintain oversight of all systems, integrations and licences, ensuring accurate documentation and identifying opportunities for improvement. You will also play a key role in governance and compliance, promoting cyber security best practice, supporting data protection measures and maintaining the technology risk register. This is an exciting opportunity to shape and strengthen the charity s digital capabilities, working closely with suppliers and internal teams to ensure technology enables our mission. Responsibilities of the Role Supplier & service management Act as the main operational contact for outsourced IT support and helpdesk, charity database, and website providers, ensuring effective communication and service delivery. Monitor supplier performance, service level agreements (SLAs), and ticketing systems. Escalate issues and follow up to resolution as needed. Maintain the contract register, arrange renewals, and support procurement activities related to technology services and systems. Systems oversight and documentation Maintain an up-to-date map of organisational systems, integrations, licences, and the asset register. Manage hardware and software requirements across the organisation, ensuring systems are fit for purpose and aligned with operational needs. Identify operational risks, technical issues or gaps in provision and implement quick-win improvements where possible. Ensure process documentation and user guides are accurate, accessible, and regularly updated. Project coordination and delivery Lead or coordinate small-to-medium technology projects (e.g. multi-factor authentication rollout, system upgrades, CRM module implementation, data migrations). Manage project timelines, stakeholder communications, and supplier delivery to ensure successful outcomes. Governance, security & compliance Support the implementation of IT policies (e.g. acceptable use, backup, remote access) and data protection controls. Maintain the technology risk register and report to the Head of Finance and Resources to support compliance with relevant regulations and standards, including GDPR. Promote cyber security best practices across the organisation, including coordinating periodic phishing tests and reporting outcomes via outsourced suppliers. Track departmental spend, support budget monitoring, and prepare cost forecasts for future technology needs. Contribute to business cases for new systems or technology investments, ensuring alignment with strategic goals. Stakeholder liaison & internal enablement Act as the bridge between technical suppliers and non-technical staff, ensuring clear and effective communication. Communicate outages, system changes and project plans clearly to internal stakeholders. Provide guidance and support to users as needed. Deliver occasional training or guidance to staff on systems and processes (not first-line helpdesk). Develop and report on departmental key performance indicators (KPIs), including but not limited to PERSON SPECIFICATION: Experience & Qualifications Essential Reliable with a proactive can do attitude and flexibility to adapt the role as the organisation s needs evolve Experience coordinating IT services, suppliers or technology projects within a small to medium-sized organisation Strong organisational skills and stakeholder management experience Clear and confident communicator, able to translate technical issues for non-technical staff Working knowledge of common business IT systems including Microsoft 365, cloud services, CRMs, and basic networking concepts Good understanding of information security and data protection principles (e.g. multi-factor authentication, backups, GDPR) Comfortable working independently and managing competing priorities effectively Comfortable working in the presence of dogs Desirable Experience working within the charity or third sector Experience of working with Managed Service Providers or outsourced IT support models Familiarity with website content management systems and CRM/database suppliers Basic experience in budgeting or procurement processes IT project management experience Knowledge & Skills DESIRABLE Ability to work independently and exercise sound judgement in a fast-paced and evolving environment Ability to build and maintain effective working relationships across teams Strong attention to detail and ability to maintain confidentiality Proficiency in using Microsoft Office applications Highly effective written and verbal communication skills Good influencing and negotiation skills Ability to support and guide colleagues in IT-related matters, fostering a collaborative and solution-focused approach Other Requirements A full current driving license Comfortable with dogs in the workplace/office DIVERITY, EQUALITY & INCLUSION We are a welcoming, diverse and inclusive charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion. Values & Behaviours Working at Medical Detection Dogs will be a richly rewarding experience. Our Values & Behaviours encapsulate who we are, what we stand for and what it will feel like to be part of our team: We are respectful. We stay positive. We strive for excellence. We communicate and listen. We are ambassadors. We are one team. And of course, we advocate for Medical Detection Dogs whenever we get the chance, and we pride ourselves on our role as ambassadors for the charity.

3rd Line Technician Slough - Based onsite. 38k - Plus Benefits Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Free Lunch Our client is looking for a 3rd Line Technician based on a client site to work as part of our managed service team. Key Tasks 1. ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install hardware and software applications as required Configure and troubleshoot Mobile Device Management in Apple environments Perform maintenance tasks for user accounts Develop and engage with network and service monitoring reports and utilities 3. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Investigate a request for support, record diagnostic information accurately and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. 4. Checks To do regular checks on our client systems, which include - but are not limited to, the following: o Disk space checks o Backup checks o Event log checks o Cluster Shared Volume/Shared Storage for Hypervisors o SNMP Traps 5. Holiday Work Potential to be called out to work in project teams during the holidays. 6. Other Monitor the school and wider educational environment to identify emerging technical risks and opportunities This is a busy site with a small friendly team - ability to be effective and innovative, and to efficiently manage your time is essential. A key skill would be splitting time appropriately between reactive ticket resolution and proactive project work. Deliver a collaborative and open door style of IT leadership and support within the team and across the school Actively monitor school, LEA/LA and legal responsibilities. Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. Ability to self-regulate and upskill self as necessary Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements Experience in a helpdesk or support environment Experience with backend server and networking systems Education Requirements Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

SDL Solutions Limited is seeking an experienced IT Systems Administrator to join an IT Managed Services provider based in Hertfordshire. Due to continued business growth, they are looking for a senior IT Systems Administrator. This varied role in the technical support team will suit someone who is personable, with a minimum of five years experience in the main areas of IT infrastructure support, perhaps as part of an internal IT department because a broad range of technical knowledge is required. The ability to take ownership, logically approach troubleshooting and provide a high level of attention to detail in their work is essential as each team member is responsible for resolving the support issues they pick up. You will need to be a great team player, with a commitment to the success of the company, and someone who is a positive person to be around. Candidates must live locally, within a 15-mile radius of Stevenage. Main duties and responsibilities Administering, monitoring and supporting client hardware, software, IT systems and infrastructure. Providing reactive support, troubleshooting problems, implementing emergency fixes and determining longer-term remedial actions. Configuring, reprovisioning and onboarding devices for clients. Administering AD, Azure, 365 and other cloud services. Scheduling and performing proactive system maintenance. Analysing systems and making recommendations to improve performance. Performing server backup and recovery operations and restarting systems following outages. Liaising between users, external suppliers and other members of the team. Recording support activities via the ticketing system and communicating progress back to the team. Responding promptly to queries and requests from clients that come in via phone, email or online chat. Keeping clients updated with progress if an issue cannot be resolved straight away. Communicating and explaining technical information clearly to a non-technical audience. Keeping process documentation and client information up to date. Onsite visits to clients for issues that cannot be resolved remotely. Configuring and provisioning IT environments for new clients. Involvement in technical implementation projects from planning to deployment. General requirements Ensuring all responsibilities are met in accordance with company procedures. Understanding the need for confidentiality when dealing with both internal and external information. Flexibility to travel to client sites (UK only). Flexibility to work outside of or more than standard hours when necessary to achieve objectives required. Sound knowledge of the company s service offering specific to this role. Commutable from: - Welwyn, WGC, Hatfield, St Albans, Hitchin, Stevenage, Potters Bar, Letchworth, Baldock, Royston, Sandy, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Cambridge, Bedfordshire Buzzwords: - IT Admin, 1st Line Support, 2nd Line Support, 3rd line Support, Desktop Support, Networking, Technician, Helpdesk, IT Support Administrator, Server, Active Directory (AD), Exchange, Virtualisation, Azure, Routers, Firewalls, Troubleshooting, VMWare, Hyper-V, Office 365, SQL, MCSA, MCSE, MCITP, MCDST, MCP, MTA, MCTS Salary: - £32,000 c£36,000 (DOE) + Benefits IT Systems Administrator Hertfordshire

Job Description Title: 3rd Line Cloud Support Engineer Location: Office-based Southwest London Salary: Circa £40,000 to £45,000 depending on experience + pension Permanent Position - Office Based - This position would appeal to a candidate with a permanent role background, including good tenure. Travel: Occasional when required Start Date: ASAP. Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 3rd Line Cloud Support Engineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhanceclients' business operations. A-Level or HND level of qualifications Strong verbal and written communication Experience on a support helpdesk with a variety of technologies (MSP ideal) Certifications of technical knowledge Key Responsibilities Create scripts to improve cloud deployment and reporting mainly in SharePoint. Be a dedicated support point for detailed Firewall questions. Ensure good working knowledge of cloud infrastructure and monitoring tools across the team. Work effectively with external suppliers who are used to delivering elements of our service Build good trust-based relationships with key customers & customer groups when providing support needs. Ensure that two-way feedback is developed relating to our products and services, current customer priorities, challenges, and requirements. Ensure that a strong customer service ethos is provided. Cloud Management Update Security and Network information to accurately account for changes in infrastructure Test and rollout updates to Firewalls and Routers. SharePoint creation and privilege management Ability to track and remediate compromised accounts. Working knowledge of a leading Firewall vendor (FortiGate ideal) MDM skills O365 conditional access Knowledge of Power BI, and PowerShell is an advantage. What's in it for You Opportunity to develop skills in new technology and control your technical environment. Autonomy in your role, allowing for personal growth and efficiency improvements. Flexible benefits package, including options for salary diversion into childcare vouchers, medical cover, etc. About Our Client Our client is committed to providing enterprise-level solutions to fast-growing small businesses. Their success is built on hiring exceptional candidates who are passionate about IT and eager to learn from each other. Join our client's team and be part of a group that is passionate about technology and dedicated to helping clients achieve excellence in their industries. Apply now to take the next step in your career! Email your CV to (see below) Services advertised are those of an Employment Agency.

Service Desk Analyst - 1st Line IT Support 3 - 6 Month Contract Full time hours, Mon - Fri Market day rate Inside IR35 via Umbrella - Please enquire Location: Warwickshire/Remote working (1 day per week onsite) This is a superb opening to join our leading financial service client, working at their impressive HQ site in Warwickshire 1 day per week. Please disclose your permanent residence when applying. Candidates must live within commuting distance of Warwickshire. Applications with no location will not be considered. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Min 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Experience of MS Office & Lotus Notes Demonstrable analytical and problem-solving skills ServiceNow - desirable Desirable: Some Datacentre/Cloud deployment experience If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

IT Support Engineer (MSP / Luxury Brands) Loughton £25,000 - £27,000 + Overtime + Progression + Company Benefits Are you an IT Support Engineer looking to join a fast-growing, award-winning support company that works with luxury brands? Do you want to join a tight-knit company which offers comprehensive software training way above the fundamentals, a good team culture and have the opportunity to utilize their best in class training suite? On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience as an IT Support Engineer or similar that wants to progress their career and work daily with industry experts who will help springboard your career. The job: Trouble Shooting Managing multiple IT Support Tickets Ensuring SLAs are met Learn from industry experts to upskill yourself The person IT Support experience Good communicator Commutable to Loughton Reference: BBBH22213 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position.The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Robert Walters is working in partnership with a UK-based technology company. They specialise in designing, building, supporting and maintain critical digital infrastructure. They operate across the following industries, but not limited to: Emergency Services, Transport, Government and Telecoms. Due to continued growth, they are keen to appoint an Oracle HCM Systems Administrator, paying up to £55,000 with a home-based working model. As an experienced Oracle HCM Systems Administrator, you will ensure continued success of business back-office services. You will be hands-on with analysis, troubleshooting, testing and continuous improvement. Oracle HCM Systems Administrator: Duties First-line support for HR system queries via helpdesk Timely resolution & excellent user experience Investigate/Troubleshoot/Resolve system issues Collaborate with relevant teams to implement solutions Support testing/updates across Oracle HCM modules Patch releases and new functions ensure process continue effectively Create/maintain/deliver training materials & user guides Contribute to continuous improvement projects Help with change management initiatives Oracle HCM Systems Administrator: Experience Hands-on experience Oracle Cloud Apps (HCM/Fusion HCM/HR modules) Writing/Managing test scripts, UAT, Reporting Create/Run reports in Oracle HCM The permanent opportunity for an Oracle HCM Systems Administrator will pay a salary range up to £55,000 plus benefits. This will be a home-based role. This is an opportunity to join a leading technology business that has grown year on year. For further information please apply with an updated CV to Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Robert Walters is working in partnership with a UK-based technology company. They specialise in designing, building, supporting and maintain critical digital infrastructure. They operate across the following industries, but not limited to: Emergency Services, Transport, Government and Telecoms. Due to continued growth, they are keen to appoint an Oracle HCM Systems Administrator, paying up to £55,000 with a home-based working model. As an experienced Oracle HCM Systems Administrator, you will ensure continued success of business Back Office services. You will be hands-on with analysis, troubleshooting, testing and continuous improvement. Oracle HCM Systems Administrator: Duties First-line support for HR system queries via helpdesk Timely resolution & excellent user experience Investigate/Troubleshoot/Resolve system issues Collaborate with relevant teams to implement solutions Support testing/updates across Oracle HCM modules Patch releases and new functions ensure process continue effectively Create/maintain/deliver training materials & user guides Contribute to continuous improvement projects Help with change management initiatives Oracle HCM Systems Administrator: Experience Hands-on experience Oracle Cloud Apps (HCM/Fusion HCM/HR modules) Writing/Managing test scripts, UAT, Reporting Create/Run reports in Oracle HCM The permanent opportunity for an Oracle HCM Systems Administrator will pay a salary range up to £55,000 plus benefits. This will be a home-based role. This is an opportunity to join a leading technology business that has grown year on year. For further information please apply with an updated CV to (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

IT Support Administrator £28k - £33k Sheffield - office based with travel to other sites required Our client in Sheffield is currently on the lookout for an experienced IT Support Administrator to join their IT department to meet the demands of a rapidly growing business and significant infrastructure projects. As an IT Support Administrator, you will serve as the first point of contact for the IT Technical Services Team. Main Duties & Responsibilities: Maintain the IT helpdesk system and address daily reported issues. Configure and manage desktops and laptops and perform builds for computers, laptops, mobiles, and tablets. Provide basic networking support and assist in maintaining and expanding physical and Wi-Fi networks across all business premises Support large infrastructure projects, offering key IT assistance in the office, offsite, and to remote workers, including those based internationally. Key Technical Skills & Competencies: Windows Client Management: Building, patching, and maintaining Windows client machines. Networking & Security: Fundamental knowledge of networking and network security principles. IT Support Desk: Experience in managing IT support desks and providing technical assistance. Active Directory: Basic knowledge and hands-on experience with Active Directory. Software & Hardware: Proficient in installing and configuring various software and hardware. System Security: Ensuring the security of systems, devices, and data. Key attributes: Able to work both independently and as part of a team Able to communicate technical matters effectively to colleagues, regardless of their technical knowledge and understanding Have a professional approach to work, respecting the roles of colleagues, clients and suppliers Both analytical and creative, with problem-solving, organisational and technical skills

IT Support Administrator £28k - £33k Sheffield - office based with travel to other sites required Our client in Sheffield is currently on the lookout for an experienced IT Support Administrator to join their IT department to meet the demands of a rapidly growing business and significant infrastructure projects. As an IT Support Administrator, you will serve as the first point of contact for the IT Technical Services Team. Main Duties & Responsibilities: Maintain the IT helpdesk system and address daily reported issues. Configure and manage desktops and laptops and perform builds for computers, laptops, mobiles, and tablets. Provide basic networking support and assist in maintaining and expanding physical and Wi-Fi networks across all business premises Support large infrastructure projects, offering key IT assistance in the office, offsite, and to remote workers, including those based internationally. Key Technical Skills & Competencies: Windows Client Management: Building, patching, and maintaining Windows client machines. Networking & Security: Fundamental knowledge of networking and network security principles. IT Support Desk: Experience in managing IT support desks and providing technical assistance. Active Directory: Basic knowledge and hands-on experience with Active Directory. Software & Hardware: Proficient in installing and configuring various software and hardware. System Security: Ensuring the security of systems, devices, and data. Key attributes: Able to work both independently and as part of a team Able to communicate technical matters effectively to colleagues, regardless of their technical knowledge and understanding Have a professional approach to work, respecting the roles of colleagues, clients and suppliers Both analytical and creative, with problem-solving, organisational and technical skills

IT Assistant Support Officer Location - East Sussex Hourly Rate - £14 Duration - 3 months initially Ir35 - Inside (Must use an umbrella company) We are seeking an Assistant ITS Support Officer to join our Customer Services Team within IT Services. This is a great opportunity to support staff and students by delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most of our technology. Key Responsibilities Provide front-line IT support, advice, and guidance to staff and students. Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools. Record and track incidents and service requests, escalating when necessary. Maintain knowledge base articles and contribute to customer communications. Support continuous improvement through feedback and collaboration with the wider team. About You Strong communication and interpersonal skills with the ability to build rapport quickly. Good organisational skills and a flexible approach to working. Ability to work collaboratively as part of a team. Basic technical knowledge of IT systems, devices, and applications. A commitment to providing excellent customer service. Desirable skills: Prior experience in IT support, knowledge of Windows/Mac/Linux, mobile devices, AV technologies, and enterprise software such as Microsoft Office, G-Suite, or Box.

IT Assistant Support Officer Location - East Sussex Hourly Rate - 14 Duration - 3 Months initially Ir35 - Inside (Must use an umbrella company) We are seeking an Assistant ITS Support Officer to join our Customer Services Team within IT Services. This is a great opportunity to support staff and students by delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most of our technology. Key Responsibilities Provide front-line IT support, advice, and guidance to staff and students. Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools. Record and track incidents and service requests, escalating when necessary. Maintain knowledge base articles and contribute to customer communications. Support continuous improvement through feedback and collaboration with the wider team. About You Strong communication and interpersonal skills with the ability to build rapport quickly. Good organisational skills and a flexible approach to working. Ability to work collaboratively as part of a team. Basic technical knowledge of IT systems, devices, and applications. A commitment to providing excellent customer service. Desirable skills: Prior experience in IT support, knowledge of Windows/Mac/Linux, mobile devices, AV technologies, and enterprise software such as Microsoft Office, G-Suite, or Box.

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL / another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying problems and coming up with solutions that improve the Service Desk function. Experience managing SLA's and monitoring KPI's is also essential & you will join an already established service desk team which offers hybrid working, so 3 days in the office, 2 days working from home. Essential Skills Required: Experience in managing a Service desk / IT helpdesk team Working with external customers within service delivery / service desk Proven experience in change management in a Service Desk / Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk Ideally, a background in supporting software applications and managing change requests. The role is due to the massive growth and changing IT landscape. You need to know what looks good when running an IT Service Desk? Do you have a track record of pushing through change and making improvements? Some of the Key Responsibilities: Lead and manage the Service Desk team, ensuring staff development & performance improvement across the team Oversee the daily operations of the service desk to ensure timely resolution of incidents, problems, requests, and change-related activities. Drive improvements to the Service Desk processes and systems, identifying weaknesses and making the appropriate changes, including helpdesk system workflow improvements. Monitor and ensure adherence to SLAs and KPIs related to incident response times, resolution rates, and customer satisfaction. Build strong relationships with external customers, acting as a point of contact for service-related and change management issues. Improve and change service desk processes so they are aligned with best practices for incident management. Analysing feedback, where the backlogs occur, change management data to identify trends & recurring issues, and identify areas for service and change management improvement. Regular performance reports to senior management, highlighting success but also areas for improvement. Lead initiatives to enhance efficiency across the service desk team Own the incident and problem management process, ensuring incidents are resolved & the issues are addressed. Strategic planning for service and change management improvements to allow further growth This is a great opportunity for an experienced service desk manager to have the chance to be part of an outstanding team and make a real difference through change. My client is looking for a service desk team manager who is a people person and is ready to jump into a fast-paced environment and gain exposure to the latest tools. You will have the opportunity to revamp an existing service desk, implement your own knowledge and influence the team's success. My client is paying a starting salary of between £45,000 - £50,000 + Hybrid working. To apply, press the "apply now" button or send your CV to Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

Job Title: Senior IT Technician Location: Pencoed,Bridgend, South Wales (some travel to partner sites required) Salary: Competitive depending on experience Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are now seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners' sites, when on-site assistance is needed. Responsibilities Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution Lead root cause analysis and implement long-term solutions to recurring issues Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments Maintain and improve internal documentation, processes, and knowledge base articles Deliver on-site support for critical issues and project work as required Collaborate with junior technicians to mentor and support their development Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality Stay up to date with emerging technologies and recommend improvements to systems and processes What we're looking for: Minimum 3-5 years' experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment Strong technical knowledge in: Windows Server (2016/2019/2022) Microsoft 365 administration and support Active Directory, Group Policy, DNS/DHCP Networking (VLANs, firewalls, routers/switches) Virtualisation technologies (Hyper-V, VMware) Backup and disaster recovery solutions Experience with remote monitoring and management (RMM) tools and ticketing systems Excellent troubleshooting and diagnostic skills Strong communication and interpersonal skills, with a customer-first mindset Ability to work independently and manage multiple priorities Full UK driving licence required - travel to client sites is part of the role Benefits: Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional growth and development Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already have the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: 3rd Line Support Engineer, IT Support Engineer, Senior Helpdesk Engineer, 3rd Line Support Technician, IT Support Technician, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Service Desk Technician, Technical Support, IT Systems Technician, ICT Technician, IT Systems Support, 2nd Line, Technical Support Engineer, Tech Support may also be considered for this role.

IT Assistant Support Officer Location - East Sussex Hourly Rate - £14 Duration - 3 Months initially Ir35 - Inside (Must use an umbrella company) We are seeking an Assistant ITS Support Officer to join our Customer Services Team within IT Services. This is a great opportunity to support staff and students by delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most of our technology. Key Responsibilities Provide front-line IT support, advice, and guidance to staff and students. Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools. Record and track incidents and service requests, escalating when necessary. Maintain knowledge base articles and contribute to customer communications. Support continuous improvement through feedback and collaboration with the wider team. About You Strong communication and interpersonal skills with the ability to build rapport quickly. Good organisational skills and a flexible approach to working. Ability to work collaboratively as part of a team. Basic technical knowledge of IT systems, devices, and applications. A commitment to providing excellent customer service. Desirable skills: Prior experience in IT support, knowledge of Windows/Mac/Linux, mobile devices, AV technologies, and enterprise software such as Microsoft Office, G-Suite, or Box.

Job Title: Digital Innovation Consultant ? Department: Technology Team Location: Hessle, East Yorkshire ? Hours: 40 hours per week Reporting to: Chief Technology Officer ? Role Overview Are you passionate about cutting-edge tech and eager to shape the future of smart systems? Join our dynamic Technology Team as a Digital Innovation Consultant , where you'll work across a diverse range of disciplines including: ? AV IT Satellite & Communications ? Home Automation Security Lighting This is a hands-on, research-driven role ideal for someone with a curious mind, a self-starter attitude, and a hunger to learn. You'll help design and specify integrated technology solutions, support project leads, and continuously grow your expertise across multiple tech domains. Key Responsibilities Technology Research & Evaluation Explore emerging technologies through desktop research, supplier demos, trade shows, and technical documentation. Engage with manufacturers to understand product capabilities and integration potential. System Design Support Assist in developing system designs that meet client needs across the full range of technology offerings. Contribute to technical specifications and ensure solutions align with client ambitions and budgets. Site Inspections & Reporting Participate in on-site inspections and produce detailed reports with findings and recommendations. Solo site visits may be required. Project Documentation & Coordination Support project teams with task tracking, report writing, and meeting minutes. Help ensure smooth project execution and communication. Technical Drawing & Documentation Interpret and comment on technical drawings. Ability to amend drawings is a plus. Contribute to internal and client-facing technical reports. Professional Development Commit to continuous learning and development to progress toward becoming a fully qualified Digital Innovation Consultant. ? What We're Looking For ? Essential Skills & Experience Experience in a technology or engineering role (design, installation, or support). Strong written and verbal communication skills. Proficiency in Microsoft Office. Ability to research and design multi-component technology systems. Excellent interpersonal skills and ability to work independently. Strong attention to detail and task management skills. ? Desirable Skills Experience in a tech project environment (6+ months). IT helpdesk or network management experience. Knowledge of AutoCAD or similar software. Ability to read schematics and fault-find. Familiarity with: ? IT network infrastructure Display technologies Audio systems Control and automation systems ? Qualifications A-levels or Level 4-5 apprenticeship. Further/higher education in Computing, IT, Cybersecurity, Electronics, Electrical Systems, or Engineering is desirable. Working Arrangements Office-based in Hessle, East Yorkshire. Travel within the UK and Europe required for projects and supplier meetings. Occasional extended hours or weekend work to meet client deadlines. Must hold a valid passport and clean UK/EU driving licence. Must have the right to work in the UK. Our Values We are committed to: ? Equal Opportunities, Diversity & Inclusion Health & Safety Professional integrity and continuous improvement Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

1st Line IT Support Engineer - Guildford - Hybrid Working! Location : Guildford, Surrey (2 days per week onsite after 1st month) Salary : Dependant on experience We're looking for a motivated 1st Line IT Support Engineer to join our clients dynamic IT team. In this hands-on role, you ll provide first-line support to internal users, manage laptops/desktops, and assist with Microsoft 365 tools (Teams, SharePoint, Power Automate, Outlook, etc.). What you ll do: Provide first-line support for hardware, software, and connectivity issues Set up and maintain laptops, desktops, and peripherals Support user account management (Active Directory & M365) Help with IT inventory, asset tracking, and documentation Assist with internal systems, helpdesk queries, and demo room setup What we re looking for: 2+ years' experience in IT support (especially M365 & Active Directory) Confident in hardware setup & troubleshooting Local to Guildford (within 1-hour commute) Full UK driving licence + own transport You'll be joining a friendly, supportive team with opportunities to grow and learn in a fast-paced environment. The client is looking to fill this opportunity immediately , so please apply ASAP or feel free to drop me an email with any questions to com. SER-IN

Temporary Helpdesk Analyst sought by a company that plays a key role in influencing education policies. The largest of its kind in the UK, the company is driven by its commitment to making education a great industry to work in. This is a temporary contract, initially for 1 month. The Role: Working within the Information Systems department and reporting to the Helpdesk Manager, as a Helpdesk Analyst you will be responsible for providing frontline technical support to all company system users. Your duties will include: Provide effective frontline technical support and advice to system users Diagnose and troubleshoot support issues to resolution, or escalate as appropriate, ensuring that key steps are recorded in the helpdesk. To take responsibility for ensuring proper recording and updating of all requests in line with the helpdesk system in use: ensuring that all interactions and resolutions can be tracked for reporting and statistics Create, modify and manage user accounts, groups and access permissions for Company IT systems, ensuring efficient and secure user management. Perform routine system checks and tasks as directed e.g. MS Teams Video, ensuring systems and resources are readily available Liaise with external suppliers as directed or as necessary to support successful resolution of user support issues To participate in IT projects as and when required enabling the support of systems as they go live. Maintain an awareness of all IT systems in use as listed on the Application Asset register To create and maintain step by step documentation on processes, user guides relating to key areas of work and contribute to the maintenance of the helpdesk database and solutions library The successful Helpdesk Analyst will demonstrate: Degree or further education Well-developed experience in a similar environment in an IT Support role MCP MCSE or equivalent experience (desirable) A good working knowledge of Microsoft 365 (Teams, Word, Outlook, PowerPoint, Excel, Access, MS Project, Visio) Strong working knowledge of Active Directory, Azure, Softphones, VPN, Antivirus Software, Database systems Ability to set up and configure a range of user devices. For example: PCs, laptops, Mobile phones, desk telephones, printers Ability to create and maintain user and device accounts across a range of back-end systems e.g. ActiveDirectory / Azure / InTune and Microsoft Entra. Ability to successfully manage relations with external suppliers Ability to maintain up to date records and accurate data in relevant electronic and hard copy systems Ability to evaluate information to respond to a range of queries within established guidelines and procedures Ability to maintain confidentiality Clear and approachable telephone manner and ability to deal with callers in a confident and professional manner Ability to write clearly and concisely e.g. for preparing user guidance documents, or creation and maintenance of documentation on processes Ability to travel to attend (occasional) activities and meetings away from the normal place of work, and which may involve stays away from home. These could be locally, regionally or nationally. Benefits: £25.47 per hour 41 days holiday including bank holidays (pro rata) Additional 4 days paid leave over Christmas shutdown period Helpdesk Analyst temporary contract, initially 1 month Central London £25.47 per hour Service Desk 1st Line First Line IT Technician Technical Support IT Analyst Support Analyst IT Support

Job Title: Senior IT Technician Location: Pencoed, Bridgend, South Wales (some travel to partner sites required) Salary: Competitive depending on experience Job Type: Full time, Permanent Working Hours: Monday to Friday 9am to 5.30pm (flexible hours between 8am 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our Purple Army and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a Wow! About the Role: We are now seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners sites, when on-site assistance is needed. Responsibilities Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution Lead root cause analysis and implement long-term solutions to recurring issues Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments Maintain and improve internal documentation, processes, and knowledge base articles Deliver on-site support for critical issues and project work as required Collaborate with junior technicians to mentor and support their development Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality Stay up to date with emerging technologies and recommend improvements to systems and processes What we re looking for: Minimum 3 5 years experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment Strong technical knowledge in: Windows Server (2016/2019/2022) Microsoft 365 administration and support Active Directory, Group Policy, DNS/DHCP Networking (VLANs, firewalls, routers/switches) Virtualisation technologies (Hyper-V, VMware) Backup and disaster recovery solutions Experience with remote monitoring and management (RMM) tools and ticketing systems Excellent troubleshooting and diagnostic skills Strong communication and interpersonal skills, with a customer-first mindset Ability to work independently and manage multiple priorities Full UK driving licence required travel to client sites is part of the role Benefits: Inclusive EMI Share Equity Scheme own a slice of the Purple Pie Day off for your birthday Day off for other life s milestones such as weddings, moving house, child s first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional growth and development Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already have the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: 3rd Line Support Engineer, IT Support Engineer, Senior Helpdesk Engineer, 3rd Line Support Technician, IT Support Technician, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Service Desk Technician, Technical Support, IT Systems Technician, ICT Technician, IT Systems Support, 2nd Line, Technical Support Engineer, Tech Support may also be considered for this role.

1st Line IT Support Engineer - Guildford - Hybrid Working! Location : Guildford, Surrey (2 days per week onsite after 1st month) Salary : Dependant on experience We're looking for a motivated 1st Line IT Support Engineer to join our clients dynamic IT team. In this hands-on role, you'll provide first-line support to internal users, manage laptops/desktops, and assist with Microsoft 365 tools (Teams, SharePoint, Power Automate, Outlook, etc.). What you'll do: Provide first-line support for hardware, software, and connectivity issues Set up and maintain laptops, desktops, and peripherals Support user account management (Active Directory & M365) Help with IT inventory, asset tracking, and documentation Assist with internal systems, helpdesk queries, and demo room setup What we're looking for: 2+ years' experience in IT support (especially M365 & Active Directory) Confident in hardware setup & troubleshooting Local to Guildford (within 1-hour commute) Full UK driving licence + own transport You'll be joining a friendly, supportive team with opportunities to grow and learn in a fast-paced environment. The client is looking to fill this opportunity immediately , so please apply ASAP or feel free to drop me an email with any questions to com. SER-IN

A Snapshot of Your Day Join our service division in Lincoln as a Technical Support Engineer supporting Siemens Industrial Turbomachinery. You'll dive into complex troubleshooting and deliver practical solutions across our global fleet of installed gas turbines. You'll rotate through the Technical Support Helpdesk and travel worldwide for on-site support as a determined yet considerate troubleshooter. As you grow, you'll build deep expertise in gas turbine operation, control system hardware, instrumentation, and software-backed by training and routes to IET/IMechE accreditation. Your work keeps customers running and strengthens our field service performance across the UK and worldwide. How You'll Make an Impact You provide first-line support during unplanned shutdowns, create clear technical workscopes, and cover the Helpdesk-including out-of-hours support. You troubleshoot core, package, mechanical, and control system issues across our gas turbine fleet and travel worldwide for on-site support. You implement approved design changes and mechanical modifications to bring products up to specification. You maintain the knowledge database and partner with Service Engineering to optimise installation, repair, commissioning, and maintenance. You collaborate with the Remote Diagnostics Centre to develop, test, and deploy new diagnostic tools, support specialist training, and ensure HSE compliance. What You Bring A degree in an engineering discipline (or equivalent experience); ideally working toward Incorporated or Chartered Engineer status. Demonstrable experience with engine or turbine systems; you diagnose complex problems, drive corrective actions under pressure, and model zero-harm safety behavior. Strong communicator with excellent interpersonal and leadership skills; you explain complex system functions clearly to customers and field staff. Ability to understand gas turbine operation and mechanical and control systems, including ladder logic and other control software variants; familiarity with Siemens and Allen Bradley controls is a plus. Detail-oriented and organised; comfortable using Microsoft Office. You're open to worldwide travel when required. About the Team You'll join the Technical Support Group in Lincoln-an established, friendly team of specialised engineers supporting sites across the UK and worldwide. The team provides engineering and technical support to Siemens field service teams and external customers, including first-line response during unplanned shutdowns. They staff the Technical Support Helpdesk with out-of-hours coverage when needed and carry out on-site activities globally. Collaboration is central: the team works closely with Service Engineering to refine installation, repair, commissioning, and maintenance procedures. They also partner with the Remote Diagnostics Centre to develop, test, and deploy new diagnostic tools and techniques. A robust knowledge database underpins faster solutions and consistent service. You'll benefit from a structured training program with pathways to IET and IMechE accreditation and support toward Incorporated or Chartered status. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With ,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character-no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits Here are examples of the rewards and benefits Siemens Energy offers: Opportunities to work with a global team Opportunities to work on and lead a variety of innovative projects Medical benefits Remote/Flexible work Time off/Paid holidays and parental leave Continual learning through the platform Access to a variety of employee resource groups

Temporary Helpdesk Analyst sought by a company that plays a key role in influencing education policies. The largest of its kind in the UK, the company is driven by its commitment to making education a great industry to work in. This is a temporary contract, initially for 1 month. The Role: Working within the Information Systems department and reporting to the Helpdesk Manager, as a Helpdesk Analyst you will be responsible for providing frontline technical support to all company system users. Your duties will include: Provide effective frontline technical support and advice to system users Diagnose and troubleshoot support issues to resolution, or escalate as appropriate, ensuring that key steps are recorded in the helpdesk. To take responsibility for ensuring proper recording and updating of all requests in line with the helpdesk system in use: ensuring that all interactions and resolutions can be tracked for reporting and statistics Create, modify and manage user accounts, groups and access permissions for Company IT systems, ensuring efficient and secure user management. Perform routine system checks and tasks as directed e.g. MS Teams Video, ensuring systems and resources are readily available Liaise with external suppliers as directed or as necessary to support successful resolution of user support issues To participate in IT projects as and when required enabling the support of systems as they go live. Maintain an awareness of all IT systems in use as listed on the Application Asset register To create and maintain step by step documentation on processes, user guides relating to key areas of work and contribute to the maintenance of the helpdesk database and solutions library The successful Helpdesk Analyst will demonstrate: Degree or further education Well-developed experience in a similar environment in an IT Support role MCP MCSE or equivalent experience (desirable) A good working knowledge of Microsoft 365 (Teams, Word, Outlook, PowerPoint, Excel, Access, MS Project, Visio) Strong working knowledge of Active Directory, Azure, Softphones, VPN, Antivirus Software, Database systems Ability to set up and configure a range of user devices. For example: PCs, laptops, Mobile phones, desk telephones, printers Ability to create and maintain user and device accounts across a range of back-end systems e.g. ActiveDirectory / Azure / InTune and Microsoft Entra. Ability to successfully manage relations with external suppliers Ability to maintain up to date records and accurate data in relevant electronic and hard copy systems Ability to evaluate information to respond to a range of queries within established guidelines and procedures Ability to maintain confidentiality Clear and approachable telephone manner and ability to deal with callers in a confident and professional manner Ability to write clearly and concisely e.g. for preparing user guidance documents, or creation and maintenance of documentation on processes Ability to travel to attend (occasional) activities and meetings away from the normal place of work, and which may involve stays away from home. These could be locally, regionally or nationally. Benefits: £25.47 per hour 41 days holiday including bank holidays (pro rata) Additional 4 days paid leave over Christmas shutdown period Helpdesk Analyst - temporary contract, initially 1 month Central London £25.47 per hour Service Desk 1st Line First Line IT Technician Technical Support IT Analyst Support Analyst IT Support

Senior IT Support TechnicianLocation: Newton-Le-Willows - WA11 Permanent / onsite based role Salary: Up to £40k plus benefitsOur client is looking for a hands-on IT professional with a passion for problem-solving anddelivering exceptional service. The IT team play a key role in supporting, maintaining, andenhancing IT support and infrastructure while providing end-user support across hardwareand applications. The ideal person profile for this opportunity will have experience ofsupporting IT within a manufacturing setting.Senior IT Support Technician key responsibilities:• PC Support & Helpdesk Management: Ensure efficient operation of the PCsupport function and timely resolution of Helpdesk tickets in line with internalSLAs.• Network Infrastructure Maintenance: Oversee the health and performance ofOffice 365 environment, Windows Server, Active Directory, VoIP phonesystem, and Meraki switch/cabling infrastructure.• Security & Data Integrity: Maintain a safe network environment and upholddata protection standards.• Strategic IT Solutions: Contribute to the development of new technicalsolutions aligned with business goals.• User Setup & Daily Operations: Support new user onboarding and participatein the day-to-day activities of a busy IT department. Qualifications & Skills• Printer installs via duplication on a remote desktop systemSenior IT Support Technician profile• A technical IT qualification or equivalent hands-on experience• Experience of supporting IT within a manufacturing environment• Strong communication and interpersonal skills• Proactive research ability to identify and implement effective solutions• A practical, problem-solving mindset with a customer-first attitude• Commitment to going above and beyond to deliver outstanding serviceSenior IT Support Technician technical skills• Microsoft Windows 10 / 11• Microsoft Server 2022• Active Directory• Hyper-V• Meraki switches• Firewall / security principles• Backup methodologiesTo discuss the Senior IT Support Technician role in more detail please contact Vicky Heardon or email

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities to meet deadlines. Focus on solving customers problems, striving to understand their needs. THE CANDIDATE: Previous experience in a similar role with a good level of application and network support. Knowledge of network connectivity, protocols, network security devices, network types, and wireless. Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility. Robust troubleshooting and strong analytical skills. High degree of personal integrity with a commitment to confidentiality. Ability to work effectively on your own and giving valuable feedback to rest of team whilst still being a team player. Strong attention to detail is required. THE BENEFITS: Company Pension, Laptop, Mobile, On-site parking THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.

Service Desk Analyst - 1st Line IT Support 6 Month FTC Full time hours, Mon - Fri Competitive salary Plus Benefits - Please enquire Location: Warwickshire/Remote working (1 day per week onsite) TXP are recruiting for a customer focused 1st Line Service Desk Analyst who is Midlands based, to start in November 2025. This is a superb opening to join TXP on a 6 month fixed term basis; the role will be working at our client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Min 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Experience of MS Office & Lotus Notes Demonstrable analytical and problem-solving skills ServiceNow - desirable Desirable: Some Datacentre/Cloud deployment experience We are TXP. We help businesses and organisations move forward, at pace and at scale. We believe in the transformative power of combining technology and people. By providing consulting expertise, development services and resourcing, we work closely with organisations to solve their most complex business problems. Our work transforms organisations - and we take that responsibility seriously. We focus on success, pursue excellence and take ownership of everything we do. Achieving that level of performance requires an inclusive and supportive working environment. We believe in the power of technology and people, and we help everyone here to succeed. At TXP, you can multiply your potential. If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.

Robert Half Technology are assisting a global media organisation to recruit a IT Systems Engineer on a contract basis - remote working - UK based An IT Systems Engineer is required to augment our internal IT function. This role focuses on optimising, automating, and documenting key IT systems across identity, device management, productivity platforms, and IT operations. The successful candidate will work closely with internal teams to streamline workflows, enhance security, and improve overall system efficiency. Role Device & Application Management (Workspace ONE) The IT Systems Engineer will administer and manage the Workspace ONE environment. Recommend and implement optimal configuration and usage strategies. Streamline device and application deployment and lifecycle management. Develop automation strategies for user/device onboarding and compliance. Scripting & Automation (PowerShell & GAM) Audit and optimise existing PowerShell scripts. Develop new scripts to support Okta, Workspace ONE, Active Directory, onboarding/offboarding, alerting, and reporting. Utilise GAM to automate Google Workspace administrative tasks. Identity, Directory & Access Management Administer and manage Okta SSO environment, improving workflows, policies, and integrations. Maintain Active Directory, including group policies, user/device management, and domain architecture. Manage CyberArk privileged access environment and suggest improvements for secrets/vault management and access control. Productivity Platform Management Administer Google Workspace (Gmail, Drive, Groups) and identify opportunities for automation. Support Atlassian Jira/Confluence within Agile teams, including workflow customisation and permissions management. Documentation & Operational Best Practices Document all work performed, including SOPs, architectural recommendations, and scripts. Ensure alignment with IT governance and security standards. Maintain structured, accessible internal knowledge base. Profile The IT Systems Engineer will have 5+ years in IT engineering or advanced helpdesk roles. Experience managing Workspace ONE or other MDM platforms. Proficiency in PowerShell scripting. Strong knowledge of Okta and Active Directory. Google Workspace administration experience using GAM. Familiarity with Atlassian Jira/Confluence in Agile environments. Hands-on experience with CyberArk or similar privileged access management tools. Strong documentation and process hygiene discipline. Company Global media organisation Remote working - offices in London if preferred Salary & Benefits The salary range/rates of pay is dependent upon your experience, qualifications or training . Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.

Role: 2nd Line Support Engineer Location: Doncaster 3 days p/week onsite - you should be commutable to Doncaster for at least 3 days p/week for this role Contract Type: Permanent Overview: We're hiring a 2nd Line Support Engineer for a busy environment. You'll be the escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years in a Service Desk or Helpdesk role Strong knowledge of Windows OS (7 11), Windows Server, and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remote desktop tools (e.g., Citrix) Confident working with firewalls, antivirus, and cyber security tools Exposure to backup/monitoring tools (e.g., Datto, PRTG) VOIP and telephony support MSP background and/or education sector experience a bonus Skills: Customer-focused with a clear and professional phone manner Strong communicator, both written and verbal Able to work under pressure and switch tasks as needed Proactive and takes ownership of tickets from start to finish If this sounds like you please apply now for a confidential chat, thanks!

Job Title: IT Helpdesk Team Leader Location: Bridgend, South Wales (travel is expected as part of this role) Salary : 28,000 to 30,000 per annum Job Type: Full time, Permanent Working Hours: 5 days per week, 8 hours per day during our open hours of Monday to Sunday; 08:00 to 18:00 About Us: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer-focused individual with previous experience of leadership within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Key Responsibilities: Support and upskill existing team members through coaching, feedback, monthly one-to-ones, and training sessions. Issue work to team members based on capacity / skillset / knowledge Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Support the team as needed by answering the phone to inbound calls and provide technical support Closely monitor open tickets and ensure your team resolve issues within SLA remotely over the phone, by email, and live chat Monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues and identify trends Assess the effectiveness of the team's communication through call quality monitoring Measure, monitor and report team KPIs to the Head of Service, highlighting successes, challenges, and performance against objectives Ensuring all open cases are updated with relevant information and customers are regularly updated Be accountable and responsible for consistently giving a first-class service through our Helpdesk Provide additions and updates to existing process documentation, ensuring we keep solutions up to date About you: You will have proven leadership experience, ideally within an ICT/Telecoms Helpdesk Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Benefits: Salary dependent on experience within range of 28,000 - 30,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Please Note: Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 2nd Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may also be considered for this role.

IT Helpdesk Technician We are working with an established very employee focused client, who are looking to invest in the future of their IT team. It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months. So, we are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What's in it for you: 1st Line - 27-30k DOE / 2nd Line - c 40k DOE Performance related pay and bonus + Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount What you need: Experience in IT - through work, study of personal projects 1-2 years' experience in an IT support role or relevant educational background A proactive, organised approach to problem-solving Full UK driving licence and own transport due to office location(s) If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. Consideration can only be given to candidates living within a 30 minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15136

IT Helpdesk Technician Kenilworth, Warwickshire (with hybrid working) About Us Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners.Working with a range of partners, we promote opportunities within the sector to an increasingly diverse audience. Each year, over 116,000 learners access our courses across the UK, addressing skills challenges and supporting businesses with innovative solutions.Due to an exciting period of growth, we are now looking for an IT Helpdesk Technician to join us on a full-time, permanent basis, working 37.5 hours per week. The Benefits - Salary of £28,000 - £30,000 per annum- 25 days' annual leave, increasing with service- Flexible and Hybrid working arrangements- Defined contributory pension scheme or pension auto-enrolment scheme- Professional development and career growth opportunities- Collaborative and friendly work environment- Employee assistance scheme- Hapi - employee benefits and wellbeing platform- Medical cash plans- Enhanced maternity and adoption pay- Rewards for length of service- Health and wellbeing events and initiatives- Free voluntary day- Employee rewards- Free parking- Free drinksThis is an exciting opportunity for a COMP TIA certified IT helpdesk professional with system administration and networking experience to join our innovative and supportive organisation.You'll gain practical experience across a broad range of IT systems and technologies, developing your skills in a collaborative environment where learning and professional growth are paramount.So, if you're passionate about technology and looking for a role where your skills can make a real impact, then apply today! The Role As an IT Helpdesk Technician, you will provide technical support to staff within our Head Office and regional offices.Specifically, you will support our IT team, receiving and logging calls from our staff regarding their hardware and software. Ensuring tasks are effectively prioritised, you will ensure issues are resolved and any associated documentation/invoices/warranties are also completed.Additionally, you will:- Provide support for IT equipment and software- Manage IT assets and software- Set up new accounts and new starters- Ensure meeting rooms are set up with all necessary equipment- Maintain and set up laptops and mobile phones in Microsoft Intune- Support the Facilities Manager and Reception staff with all IT requests About You To be considered as an IT Helpdesk Technician, you will need:- Experience using a helpdesk and providing 1st line support for IT systems- Experience in basic user account management in Windows Active Directory and mailbox administration within Office 365- Experience in equipment preparation and the rollout of Laptops, PCs and Mobile Phones to staff members- Experience troubleshooting more complicated faults in software and hardware- Experience in general administration of Office 365 and administering Windows Server 2019 and above- Experience in basic networking- Basic SharePoint 365 administration experience- Current CompTIA + and CompTIA Network+ certifications or equivalents (acquired within the last three years or refreshed and certificated)- A full, valid driving licence (due to our location)Please note, this role will involve travelling with another member of the team to the Wales office (three times per year) and the Scotland office (once per year).We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.We look forward to working with you!Other organisations may call this role IT Support Technician, Helpdesk Support Technician, Service Desk Technician, 1st Line Support Technician, or IT Helpdesk Analyst.Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're ready to take the next step in your career as an IT Helpdesk Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

IT Helpdesk Controller London, NW3 £45,000 Pension This is an excellent role for an IT Helpdesk Controller who is seeking a new role with a very successful and exciting organisation, there will be plenty of opportunity for progression in this role. Some of your duties will include: Providing support for users based on-site and at remote locations throughout the UK Managing busy helpdesk function and overseeing calls from users requiring IT support Solving problems at 'first call' where possible or co-ordinating engineering support for users Producing job sheets and allocating work to be completed to team of field based engineers Providing support for hardware, software, services, tablets, Androids and Window phones Tracking jobs being completed on system from instigation point through to successful completion Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose

Our client has a vacancy for an enthusiastic IT Support Technician to join their small but dedicated Service Desk team. This is a fantastic opportunity to grow your skills in a hands-on environment, supporting a wide range of IT systems and users across the business. The role is office based full-time, working Monday to Thursday and Friday hours per week. As an IT Support Technician, you'll be the first point of contact for technical issues, helping colleagues resolve hardware, software, and network problems. You'll also play a key role in maintaining our IT infrastructure and supporting wider business initiatives. Key Responsibilities: Provide 1st line support to end-users, with occasional involvement in 2nd line tasks. Respond to helpdesk tickets via ServiceNow, phone, email, or in-person. Troubleshoot and resolve hardware, software, and network related issues. Set up, configure, and maintain desktops, laptops, printers, and mobile devices. Perform hardware/software installations and upgrades. Assist with network patching and printer support. Administer user accounts (e.g. password resets, account creation) via Active Directory. Maintain accurate documentation of IT assets (PCs, laptops, mobile devices). Participate in pan-European or global IT projects as required. We're looking for someone who's technically capable, customer-focused, and eager to learn. You'll be working closely with colleagues across departments, so strong communication and problem-solving skills are essential. Requirements: 1-2 years in a 1st line helpdesk or IT support role. Windows OS (e.g. Windows 11) and Microsoft Office applications. Active Directory, along with VPN and anti-virus solutions. PC/laptop hardware and peripherals, including printers. Mobile devices and mobile device management tools (Intune preferred). Basic networking concepts (IP, DNS, DHCP) Experience installing software related to CAD or PLC programming tools is advantageous. Personal Attributes: Excellent customer service and interpersonal skills. Strong analytical and problem-solving abilities. Highly organised with attention to detail. Clear and effective communication skills. Able to work independently and as part of a team Passionate about delivering high-quality support. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.

IT Helpdesk Technician We are working with an established very employee focused client, who are looking to invest in the future of their IT team.It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months.So, we are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What's in it for you: 1st Line - £27-30k DOE / 2nd Line - c£40k DOE Performance related pay and bonus + Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount What you need: Experience in IT - through work, study of personal projects 1-2 years' experience in an IT support role or relevant educational background A proactive, organised approach to problem-solving Full UK driving licence and own transport due to office location(s) If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. Consideration can only be given to candidates living within a 30 minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.KW15136

SpiderGroup, believe technology should empower people, not overwhelm them. Since 2004, they've been helping businesses grow smarter with integrated IT, digital marketing, and web design, all wrapped up in one connected, human-first service. Their superpower? They combinetech brilliance with genuine care, creating meaningful connections between people, systems, and ideas. They live by the values: Integrity - do what's right, even when no one's watching. Inclusivity - Everyone belongs. Proactive - Don't wait for change, make it happen. Nurturing - Lift each other (and clients) up. Innovation - Always curious, always evolving. Sound like your kind of vibe? Keep reading What You'll Be Doing You'll be the friendly human behind the helpdesk, solving problems, calming chaos, and making customers' days better. Diagnose & delight - Troubleshoot issues with Microsoft packages, desktops, and networks like a pro. Communicate clearly - Help customers by phone and email, making even the techy stuff easy to understand. Stay organised - Log tickets, track time, and keep everyone in the loop. Collaborate - Work with a supportive team who've got your back. Advocate for customers - Share insights that help us improve and innovate. Keep learning - Stay curious about new tools, technologies, and trends. Who You Are The company is looking for someone who's equal parts tech-savvy and people-smart. You'll fit right in if you: Have experience in a service desk or tech support environment. Stay calm under pressure (even when the Wi-Fi isn't!). Love solving problems and making people smile. Communicate clearly, confidently, and kindly. Are organised, proactive, and keen to keep improving. If you've ever been told you "make tech make sense," this is your moment! What You'll Get A team that genuinely cares about you and your growth. Opportunities to learn, experiment, and innovate. The satisfaction of turning tech frustration into customer happiness. A workplace where inclusivity, honesty, and support aren't just buzzwords. Oh, and a chance to be part of a company that's rewriting what "IT support" means. Ready to Jump In? If you're ready to combine your technical know-how with your people skills, and want to do it in a place that values Integrity, Inclusivity, Proactivity, Nurturing, and Innovation, we want to hear from you! Please attach your CV to the link provided and we will be in direct contact.

Job Title: IT Helpdesk Team Leader Location: Bridgend, South Wales (travel is expected as part of this role) Salary : £28,000 to £30,000 per annum Job Type: Full time, Permanent Working Hours: 5 days per week, 8 hours per day during our open hours of Monday to Sunday; 08:00 to 18:00 About Us: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer-focused individual with previous experience of leadership within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Key Responsibilities: Support and upskill existing team members through coaching, feedback, monthly one-to-ones, and training sessions. Issue work to team members based on capacity / skillset / knowledge Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Support the team as needed by answering the phone to inbound calls and provide technical support Closely monitor open tickets and ensure your team resolve issues within SLA remotely over the phone, by email, and live chat Monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues and identify trends Assess the effectiveness of the team's communication through call quality monitoring Measure, monitor and report team KPIs to the Head of Service, highlighting successes, challenges, and performance against objectives Ensuring all open cases are updated with relevant information and customers are regularly updated Be accountable and responsible for consistently giving a first-class service through our Helpdesk Provide additions and updates to existing process documentation, ensuring we keep solutions up to date About you: You will have proven leadership experience, ideally within an ICT/Telecoms Helpdesk Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Benefits: Salary dependent on experience within range of £28,000 - £30,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Please Note: Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 2nd Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may also be considered for this role.

Are you looking for a company that will encourage you to grow and improve? About the company A rapidly growing Managed Service Provider is seeking an experienced 1st/2nd line support engineer to join their IT team. The ideal candidate will have some experience within an MSP, they would be eager to learn and up-skill themselves via courses/ exams as well as be confident enough to take the initiative , Responsibilities 1-2 years of User Desktop Support experience - i.e. solid desktop support skills. This needs to be either with an MSP or a candidate which has had sole responsibility of the IT department of a small company i.e. full end to end administration experience. Core technology experience: Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues. Microsoft Office - resolving customer issues on all versions. Server administration (e.g. Active Directory, group policy, logon problems including remote logon issues). Microsoft 365 Administration (Exchange, SharePoint, OneDrive) - e.g. mailbox limits, mailbox sharing, file and folder permissions. Smartphone email support (e.g. mailbox setup and synchronisation issues). A self-managing individual with attention to detail and documentation, aware of how to interact differently and prioritise depending on level of seniority of the end user. Fluent in spoken and written English - required for telephone helpdesk calls and customer correspondence. Essential Skills At least 1- 2 year exp in support role Previous exp in MSP AD/O365/M/S Benefits: Performance-related salary increases (biannual within first 2 years, annual thereafter) and annual bonus. Bi-annual performance review with management to focus career progression. Pension. Remuneration of all work expenses. Microsoft training plan - study material, study leave and exam costs provided. Bonus of £500 for every exam passed towards certification. Regular opportunities for overtime. Long service increases in holiday allocation - 1 day extra 1 holiday per 1 year of service. Other: Cycle to work scheme, Christmas & Summer Events + other social outings through the year. Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.

Oracle HCM Functional Analyst £50K - £55K - 1-2 days per week from Peterborough office Our Peterborough based client have an immediate requirement for an Oracle HCM Functional Analyst to join the team on a permanent basis. This role will be key in managing and maintaining the front and Back End support of the HCM Oracle Cloud system. Purpose of the Oracle HCM Functional Analyst: Manage the front and Back End maintenance of the Oracle HCM system which includes editing and amending data and processes in the system Accountable for the delivery and testing of quarterly updates advised by Oracle, working closely with key stakeholders on the decisions to deploy updates Key owner of our process control alongside our IT System Administrator, being an expert on all end-to-end processes, front and Back End Look to continuously improve the new system and processes and make recommendations to key stakeholders Responsible delivering data to the team and key stakeholders Analyse data effectively and produce detailed and accurate reports to inform stakeholder's decision making Act as first line support for the HR helpdesk module, resolving system queries when required Key experience required for the Oracle HCM Functional Analyst: Solid experience of using Oracle HR System advantageous in this role Extensive experience as a data analytics specialist within a fast-paced Strong ability to independently query, manipulate, analyse, and interpret data Proven experience collaborating with business teams to integrate data-driven insights into decision-making Exceptional stakeholder management skills with a keen interest in understanding business challenges and evaluating the impact of analytical work Ability to document business requirements and drive delivery in an agile environment Proficiency in reporting and data visualization tools, particularly Microsoft Power BI

The Support Technician will provide IT technical support and ensure the availability of ICT systems, Services and Telephony across the College Group. You'll provide 1st line and 2nd line ICT support to all employees and supported clients including assisting with day-to-day escalations and investigating complex problems or repeat failures. Providing a quality customer focused service, you'll ensure calls are logged accurately and resolved efficiently using the Helpdesk Management System and liaise with the Senior Support Technician in relation to issues on software or the network. Maintaining the smooth and efficient operation of end-user computer equipment (including desktop and mobile devices), you will maintain audio-visual equipment, printers and scanners and install and configure client-based hardware and software to agreed timescales. This role would suit someone who has detailed experience of Microsoft Office and someone who has experience in computer hardware/software installation, audio-visual technology and printer technology. We'd also like you to have experience in diagnosing issues in a PC/MAC environment and be able to work independently, without supervision and as part of a team. Results focused and with a positive 'can-do' attitude, you'll have excellent problem-solving skills and be able to build credibility with managers, understanding the business need. An understanding of network technology such as routers and switches is desirable, as is knowledge of network topologies and services and of Microsoft Active Directory. This role is based at Kingston College but you will cover all STCG sites. Closing date for the return of completed applications is 27th October 2025. The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees' physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme. As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London's largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students' success at the heart of everything we do. We are looking for hard-working and collaborative people who can join our team and help challenge our students to progress and achieve.

Position: Desktop Support Engineer Location: Remote Salary: £30,000 depends on the experience Due to the organic business growth in recent years for one of our key client, they are looking to recruit a Desktop Support Engineer for their London office.The Role & Responsibilities:Supporting, configuring and deploying Windows 7/10Supporting Microsoft Office 2013Proactively working to improve internal processesPro-actively identifying potential problems and issues on customer sites Identification of potential opportunities to replace or implement new solutionsKey Skills and ExperienceVery good English communication skills.Great customer service skills.1st, 2nd & 3rd line IT helpdesk support.Strong knowledge of the Microsoft Office suite.Self-motivated, well organised.Good IP networking skills.Troubleshoot, diagnose and resolve Windows system and software related issues.Printer setup, management and driver configurations.This is a job for an experienced IT professional with great customer service skills. If you are looking to get into IT this is not the job for you.