346 Helpdesk jobs

Main purpose of post: The Cybersecurity Department with our client provide support for all electronic communications systems at the site, as well as taking a leading role in delivering technology change / improvement projects and managing external support agreements. The Cyber Security Analyst is required to focus on the detection, investigation and response to cyber security events and incidents. Other tasks involve BAU security tasks, supporting cyber security projects and assisting with regulatory compliance. Daily tasks will involve the following: Endpoint monitoring and analysis. Incident readiness and handling as part of the Computer Security Incident Response (CSIRT) team. Monitor and administer Security Information and Event Management (SIEM). Malware analysis and forensics research. Understanding/ differentiation of intrusion attempts and false positives. Investigation tracking and threat resolution. Vulnerability identification & mitigation / remediation. Compose security alert notifications. Advise incident responders & other teams on threat. Triage security events and incidents apply containment and mitigation/remediation strategies. Generate reports and document security incidents / events. Proactively monitoring the performance of systems, and make regular routine inspections of installed equipment and take corrective avoidance actions to prevent wider problems. Act as the point of escalation for the Service desk for security related tickets. Analysis of weekly vulnerability scans and update relevant records. Essential A well organised and structured approach to work planning, time allocation to tasks, and a flexible approach to daily routines to deliver the desired results. An ambition to constantly learn new skills and develop knowledge, with an understanding that study time outside of working hours may be required for career development. Credible knowledge/experience in Microsoft Windows Operating Systems. Credible knowledge/experience of Active Directory, Group policies, TCP/IP, DNS, DHCP and Exchange Server. Capable of effectively multi-tasking, prioritizing work, and handling competing interests Capable of analysing information technology logs and events sources preferred Working knowledge of data storage systems, data backup and restoration methods. Understanding of security tooling, its purpose and functionality (Anti-Malware, IPS, Web and Email Gateways, security analysis tools, web security tools, next generation firewall/UTMs) Ability to work independently while managing support to a high standard Contribute credibly to IT department's delivery of SLAs and other support targets Self-motivated to advance own knowledge & gain formal qualifications Ability to analyse vulnerabilities, threats, designs, procedures and architectural design, producing reports and sharing intelligence Advanced knowledge of computer forensics; legal, government and jurisprudence as they relate to cybersecurity; operating systems; and methods for intelligence gathering and sharing Knowledge of Cloud computing, computer network defence, identity management, incident management and network security. Significant experience within a SOC environment. Incident response experience Qualification / Certification in Cyber Security Desirable IT Qualifications / Certifications such as CompTIA A+, Network+, Security+ IT Helpdesk experience or knowledge Cyber Security Operation Centre experience Qualification / Certification in Cyber Security Person Specification: Communication. Structures and conveys information and ideas effectively. Communicates to ensure they are understood by others, that they understand others and share information with colleagues at all levels. Achieving results. Knows what needs to be achieved by when. Anticipates obstacles. Motivates self and others to overcome barriers and achieve results. Planning & Organising. Identifies a goal and puts in place a sequence of steps to ensure priorities are delivered on time, making effective use of resources Team Focus. Develops effective working relationships inside and outside traditional boundaries to achieve organisational goals. Breaks down barriers between groups and involves others in discussions and decisions You will be required to pass a range of referencing and vetting checks, including a Criminal Record Check and a Counter Terrorism Check (CTC). You must also have lived in the UK for at least 3 years with a 5-year work history, unless in education. Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

A Leading Pathology Organisation is seeking an enthusiastic and practical IT Endpoint Technician to join its IT team based near Euston, London This is a hands-on, site-based role supporting a busy endpoint environment within a pathology healthcare setting. The Role You will provide first-line desktop and endpoint support, working closely with IT colleagues to maintain, upgrade and deploy hardware across the organisation. The role is primarily based on site near Euston, central London. with occasional travel to other sites as required. Due to the nature of the role, flexible or home working is not available . Key responsibilities include: Providing desktop and endpoint support for PCs, laptops, thin clients, mobile devices and printers Deploying, configuring and maintaining IT hardware Performing hardware repairs and upgrades (e.g. replacing components) Managing and resolving IT helpdesk tickets, escalating where appropriate Supporting user account setup within Active Directory and email systems Participating in patching, maintenance and endpoint security activities Assisting with IT projects and maintaining technical documentation Delivering timely on-site support, including occasional visits to other locations About You This role would suit someone who is: Hardware-focused , with solid hands-on experience upgrading and repairing computers Ideally with at least one year s experience in a similar IT support or endpoint role (although keen beginners with the right attitude will be considered) Enthusiastic, proactive and eager to learn Comfortable working both independently and as part of a team Fit and active , as the role is physically demanding and involves moving and handling IT equipment Working Hours & Location 40 hours per week , Monday to Friday 08 00 , with a 1-hour lunch break Based on site at Tavistock Square Occasional travel to other sites Salary & Benefits Starting salary: £28,808 23 days annual leave , rising to 28 days after 5 years service Opportunity to develop skills within a large, professional IT environment supporting essential healthcare services If you enjoy hands-on IT work, thrive in a fast-paced environment and are keen to build your career within a Leading Pathology Organisation, this role offers an excellent opportunity to do so.

ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a Senior Helpdesk Advisor within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: Up to 34,000 A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) MUST have worked in an MSP environment MUST have minimum 4 years experience in a management role. Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M:(phone number removed) T:(phone number removed)

Job Title: ICT Engineer Location: Great Notley, Essex Salary: £24,500 per annum Job Type: Permanent / Full Time. Please note - candidates are required to be based onsite, we don't offer remote working due to business needs. About us: We are a family-owned IT Asset disposal organisation based in Great Notley, Essex who believe in strong team spirit and are seeking an IT Engineer to join our expanding team. About the role: The ideal candidate will possess a strong technical background and have an understanding of IT equipment and its functions. You will be responsible for engineering equipment coming into our facility from our clients and the erasure of all data using approved software and have a focus on data security, networking and compliance. About you: Requirements: Strong knowledge of IT equipment, including networking Record test data and note nonconformities Ability to work independently as well as part of a team, although full training will be given Strong communication skills, both verbal and written Attention to detail Accuracy Use of database experience Must live within 30 minute drive of our facility in Great Notley, Braintree Essential: 5 x GCSE's including Maths, English and an IT qualification What we offer: Free onsite parking Christmas shutdown in addition to annual entitlements Staff events Free staff refreshments Funded training opportunities Uniform supplied Additional Information: We are a Disability Confident and Living Wage employer and are committed to providing equal opportunities to all applicants. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.

IT Support Engineer Truro, Cornwall c£30,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical Insurance, etc. Skills and Experience: Ability to work under pressure and manage multiple projects 2+ years experience in a similar helpdesk or IT environment is essential Windows Server experience (Active Directory, DHCP, DNS, GPO s, Print Management, AD Sync) Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Windows Desktop 10/11 My client would like someone who is proactive and loves what they do so must have a passion for IT Excellent customer service skills A full driving licence would be good as their will be travel between sites at times Working within an ITIL environment. Preferably holding a current qualification The Opportunity: My client is a professional services company currently looking for an IT Support Technician to join their team based in Truro. As an IT Support Engineer, you ll be at the centre of our technical operations, providing hands-on, front-line support to keep our users connected, productive and secure every day. You will also assist with the roll out of new hardware and software and help to provide end user IT training and other tasks to help ensure my clients IT systems run smoothly. Applications: Please contact John here at ISR to talk more about this brand-new opportunity consulting for a genuine leader in their market as an IT Support Engineer based in Cornwall?

Network Systems Engineer Our client, based in Tamworth, is seeking an experienced Network Systems Engineer with strong expertise in virtualisation and a proven track record across Microsoft technologies, including Windows Server, Active Directory, Azure, and Exchange Online/O365. The ideal candidate will also bring hands-on knowledge of Dell/EMC SANs, SonicWall, and network monitoring and configuration. This role involves managing the day-to-day administration, support, and troubleshooting of complex network environments, while also leading on software installations, upgrades, and issue resolution both remotely and on-site. A strong background in cloud-based solutions, virtualisation technologies, and collaboration with technical teams will be key to success in this position. As a Network Systems Engineer, you will need to have/be: Extensive experience designing, implementing, and managing Microsoft Windows and Hyper-V environments, including Dell EMC SAN. MCSE and CCNA certified. Expert in IT security protocols, with a proven track record in deploying cybersecurity measures and maintaining robust network defence strategies. Strong understanding of IT security compliance, risk management, and adherence to global cybersecurity regulations. Proven project management experience, with the ability to lead technical initiatives. Hands-on experience with Active Directory, disaster recovery (DR), and business continuity planning (BCP). In-depth knowledge of network and data centre environments. Advanced PowerShell scripting and automation skills for repetitive tasks and small-to-medium complexity solutions. Exceptional customer service skills and ability to communicate technical concepts to non-technical audiences. Strong organizational, analytical, troubleshooting, and decision-making abilities. Self-motivated, able to work independently, manage time effectively, and adapt to competing work demands. Knowledge of GDPR and data protection requirements. Willingness to work flexible hours and travel as needed for installations or upgrades. Desirable Skills and Experience: Additional security certifications. Database administration experience (MS SQL, MySQL). Details: Salary : 35, 000 - 45, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Network Systems Engineer: Configure, manage, and maintain Microsoft Windows domains and Hyper-V virtualisation environments. Develop and update Standard Operating Procedures for Windows virtualisation, Active Directory, and Windows Server administration. Diagnose and resolve complex issues across virtualisation environments, including Microsoft and Linux operating systems. Evaluate products and upgrades, overseeing and implementing system upgrade strategies. Maintain Dell server environments across multiple locations. Provide 3rd-level support to Helpdesk engineers, offering guidance and technical escalation. Lead the design, implementation, and maintenance of complex IT solutions, coordinating with technical teams as needed. Develop and analyse system standards, thresholds, and recommendations to optimise performance. Conduct capacity planning reviews and approve plans formulated by junior team members. Establish strategies to manage the deployment of support packages and system patches. Monitor server backups, network uptime, and provide recommendations for improvements. Liaise with 3rd-party vendors for support, procurement, and technical collaboration. Coordinate proposals and work estimates for system administration projects alongside business development teams. Design and enforce secure systems, network policies, and procedures, providing technical guidance to the team. Benefits of working as a Network Systems Engineer: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

1st Line Support Technician Chichester PO20 (with hybrid / flexible working) £24,000 £30,000 plus benefits including IT certs, flexible working and lots more Our client is an extremely well-established IT support company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support Experience of working in an MSP / IT Support Services company is a bonus! IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.

Job Title: Senior IT Delivery Engineer Location: St Asaph (travel is expected as part of this role) Salary: 35k - 40k Per Annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As a Senior IT Delivery Engineer within Flotek, you will lead the technical delivery of IT solutions and services to our partner base. You'll be responsible for ensuring high-quality implementation of Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end-user technologies. This role demands strong technical expertise, partner-facing professionalism, and the ability to manage priorities. Responsibilities Reporting to the IT Delivery Manager Stay updated on industry trends and Flotek technologies Scoping of complex projects including resources, timelines and budgets Setup and installation of new Microsoft server environments, locally and within data centre environments Full implementation of Premise based server to cloud technology migrations, specifically Microsoft 365 Installation of advanced firewall technologies inc security features & change requests Design and Implementation of internal network infrastructures Responsible for giving world-class service at all times Responsible for delivering your IT projects on time and within budget Responsible for communicating with partners and internal project managers. Hands-on technical troubleshooting, resolution of incidents and change requests. Creating and maintaining detailed project documentation, including technical specifications and user guides. Provide direction on technical faults where a technical escalation is required from internal IT Helpdesk Deliver product training to end users as well as internally. Mentor and support the growth of aspiring IT delivery engineers. What we're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Great telephone manner Previous experience in an IT Service or senior IT Delivery role in an MSP environment Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Experience with server environments (DCs, AD, DHCP, DNS) Experience with Sharepoint migration and management Experienced in advanced firewalls with security technologies Experience of Email migrations (Cloud to Cloud, On Prem to cloud) Experience in using IT Service Management software Be user-focused and understand and identify user needs Knowledge of managed Security technologies An understanding of network technologies (LAN, WAN, Wi-Fi) Excellent organisational skills and the ability to prioritise work effectively Excellent external partner liaison skills Ability to prioritise personal workload Full UK Driving Licence Benefits: Salary dependent on experience within range of 35,000 - 40,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already have the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT, IT Helpdesk, Senior IT Support Engineer, Helpdesk, Senior IT Support Technician, IT Project Manager, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer may also be considered for this role.

Group IT Infrastructure Manager Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. As a Group IT Infrastructure Manager, you will need to have/be: Networking Strong network admin, installation, and troubleshooting skills (CCNA level). Experience with Cisco, Fortinet, Ruckus; performance and security focused. Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design. Hardware & Infrastructure Good understanding of hardware, cabling, wireless tech, and IT security basics. Experience with rack servers, RAID, SAN/NAS storage. Competent with monitoring tools (SolarWinds, Nagios, PRTG). Microsoft Technologies Strong Windows Server (Apply online only , AD, Group Policy, and systems admin. Working knowledge of Exchange Online. Experience with Azure AD and hybrid identity. Familiar with Intune and JAMF for device management. Solid Office 365 and Windows 10/11 admin skills. Virtualisation & Cloud Skilled in Hyper-V and VMware (resource management, backups, failover). Exposure to Azure, AWS, GCP for migrations and optimisation. Communication Systems Experience with enterprise VoIP systems. Knowledge of IP CCTV setup, storage, and network integration. Backup & DR Proficient with Veeam for backup/replication. Experience in DR planning, failover, and resilience testing. Security & Compliance Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection). Understanding of ISO 27001 and GDPR; audit support experience. Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP / Security+, ISO 27001, PRINCE2 Details: Salary : 65, 000 - 70, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Group IT Infrastructure Manager: Visible, approachable leader across all sites. Partner with departments to deliver proactive, value-driven IT solutions. Provide IT input in management meetings to support strategic decisions. Support wider teams during peak periods to maintain smooth operations. Oversee daily IT operations across servers, applications, and networks. Manage installation, upgrades, and maintenance of hardware/software. Lead procurement and lifecycle management of IT equipment. Ensure system performance through testing, monitoring, and improvement. Manage and optimise WAN infrastructure across all sites. Maintain strong security controls to protect systems and data. Proactively identify and resolve vulnerabilities through updates and patches. Maintain robust disaster recovery and backup strategies. Assess technology risks and implement mitigation measures. Test and refine DR and continuity plans to ensure resilience. Lead major infrastructure projects, upgrades, and migrations. Work with MIS to align infrastructure and system development. Create project plans, manage resources, and deliver on time and budget. Manage the IT budget and track expenditure. Build strong vendor relationships, negotiate contracts, and ensure SLAs are met. Lead and develop 3rd Line Engineers and Helpdesk teams. Oversee Helpdesk performance and ensure timely issue resolution. Foster a collaborative, customer-focused, and continuously improving culture. Stay updated on new technologies and recommend improvements. Drive continuous improvement across infrastructure and service delivery. Align IT services and projects with long-term organisational goals. Strong analytical thinker with excellent problem-solving skills. Willing to work evenings/weekends/public holidays when required. Benefits of working as a Group IT Infrastructure Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Our client is a fast-growing, founder-led organisation moving from start-up energy into a more structured, scalable growth phase. Technology is central to success, but it now needs focus to enable the business to move faster. This is a senior leadership opportunity for a hands-on IT Director who can take a solid but fragmented technology estate and turn it into a streamlined, secure, future-ready platform. You ll sit at Executive level, work closely with founders and the CEO, and play a defining role in shaping how technology supports customers, revenue, and long-term growth. The foundations are in place: Strong technology partners and consultants Modern tooling (Jira, Salesforce re-platforming underway) Improved software stability A small but capable core team across IT Ops, DevOps, Helpdesk, and Projects Now the focus shifts to proactivity, optimisation, and leadership visibility: Reducing cost and complexity Driving automation and AI-led efficiencies Making technology more effective, better communicated, and more commercially aligned Your mandate is clear: make it leaner, smarter, and more impactful. As IT Director, you will: Own and deliver a 3-year technology roadmap aligned to business growth Lead IT strategy, operations, security, and vendor management Optimise OPEX budget, with a clear target to cut costs, through smarter spend, simplification, and automation Rationalise a tech stack that has grown through add-ons and point solutions Strengthen cyber security, governance, and compliance Bring visibility and clarity to technology decisions, risks, and outcomes at Exec level Be present, vocal, and influential Lead, develop, and challenge a hybrid internal and outsourced team About you: An EdTech or Software House background would lend itself well here, or a B2B2C environment, so you have full understanding of customer onboarding and experience. Commercially minded and comfortable owning full budgets Previously led change in scaling, founder-led or growth-stage environments Balances strategy with delivery and isn t afraid to get hands-on Can simplify complexity and explain technology simply Has experience with SaaS platforms, cloud environments, integrations, and vendors Understands cyber security, GDPR, and operational risk Permanent opportunity Hybrid role: 3 days per week in the office (St Albans) Salary up to £120,000 Up to 20% bonus, 28 days holiday + Bank Holiday, 6% employer pension contribution, wellbeing programme and more. Modern office space, free breakfast, discounted parking

We are currently working with a Telecoms and IT provider for businesses who primarily operate in the Dorset and Hampshire areas and have circa 700 active customers. They install and support solutions to businesses of all types and size with a suite of products and services to provide a complete IT & telecoms package and have built an outstanding reputation over 30 years in business with existing and longstanding customers due to delivering quality products with outstanding service and integrity. They are steadily growing as a business and looking for exciting talent to join their team as an Operations Coordinator. Role: The Operations Coordinator role is an integral position involving speaking with customers and then resolving their query by scheduling an engineer or booking in a team of engineers accordingly. Duties of the Operations Coordinator will involve: Dealing with proactive requests for set up's and installations as well as ongoing reactive support of products and services Managing service orders and assisting the helpdesk in resolving faults and requests raised on the system Dispatching helpdesk tickets to most appropriate engineer as well as arranging man power for larger projects Working closely with field based engineers to ensure correct allocation or resources and to maintain a strong line of communication at all time Liaising with customers so they are aware of time scales and next actions Ongoing monitoring of work load which is a constant moving picture Your Background as Operations Coordinator: Although you will not be solving technical issues an interest / aptitude for IT and Telecomms would be advantageous as you will be discussing companies products and services You will also need a high degree of computer literacy to navigate the CRM system You will need to be extremely organised and have the ability to remain calm and composed whilst managing a busy workload with lots of changing parts You will have great customer service and be a strong communicator You will also need to demonstrate a high level of initiative The most important aspect for this role is a great can do attitude so may be ideal for a recent graduate with no office experience as well as someone more established in their career looking to join a forward thinking and evolving business Would also suit someone from a Scheduling, Helpdesk, technical administrator or coordinating background Office based role working 08.30am to 5pm Monday to Friday 23 days holiday rising to 25 plus banks Free Parking Please note due the location of the office you will need to have your own transport

Laptop Builder / 1-2 Line Support Duration: 12 week initial contract (poss ext) Rate: .64 per day via umbrella IR35: In scope Location: Wakefield, West Yorkshire The main focus of the roles is to build and image new laptops, then issue to Staff ensuring any issues are resolved and bitlockers are accessed. The role is based in Wakefield, West Yorkshire. Duties will include being involved in the build and test of Laptops. There may be some support thereafter from time to time. Skillset requirements Building Laptops Imaging Laptops Distributing Laptops Troubleshooting skills Excellent customer service skills Ability to communicate effectively with staff and customers (both written, and verbally) Excellent organisational skills Beneficial Public Sector / Government experience NHS, PC, IMAGING, WINDOWS, LAPTOP, CLOUD, SCRIPT, MS INTUNE, PUBLIC SECTOR, GOVERNMENT, 1ST LINE, 2ND LINE, 3RD LINE, HELPDESK, SERVICE DESK, ELS Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

JOB TITLE : 1st Line IT Support SALARY: £25,600 BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. LOCATION : Livingston JOB SPECIFICATION: 1st Line IT Support This role sits within the helpdesk team at our Livingston office. Day-to-day, you will be the first point of contact for customers, and you ll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. You ll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You ll also work with other members of the technical support team, using their knowledge and experience, to reach a satisfactory resolution. REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage, however all training is provided and as long as you have customer service experience, we want to have a conversation with you! We are also happy to consider applicants with a strong customer service background who has an interest in IT full training will be provided. We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. We are also proud to be a Disability Confident Level 3 Employer which means that we are committed to inclusive and accessible recruitment practices, ensuring that individuals with disabilities are given equal opportunities to thrive in our workplace. As part of our commitment, we participate in the Guaranteed Interview Scheme, which guarantees an interview to any candidate with a disability who meets the minimum criteria for the role. Join us and be part of a diverse and supportive team where your skills and talents are valued. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed) where we will be happy to action your requests.

IT Support Engineer (Hardware & Field Responsibilities) Liverpool (travel mainly around Liverpool, with some Cheshire sites) Salary: 26,000 - 31,000 Start Date: ASAP An IT Support Engineer is required for our IT client. The ideal candidate will be agile and someone who is keen to develop skills in hardware and field engineering. The role combines helpdesk support and hardware setup, and client site visits. Key Responsibilities Provide 1st line technical support for laptops, PCs, routers, switches, and Microsoft 365. Assist with legacy on-prem systems where required. Perform hardware installations, configurations, and troubleshooting. Travel to client sites for hardware setup and support (company vehicle provided). Maintain accurate documentation and deliver excellent customer service. Requirements Strong experience in 1st line IT support. Genuine interest in hardware and field engineering (training provided). Full, clean UK driving licence and eligibility to drive company vehicle. Knowledge of: Routers and switches Laptops and PCs Microsoft 365 Legacy on-prem environments (basic understanding) Excellent communication and problem-solving skills. Ability to work independently and proactively.

We are seeking an Application Support Team Member to join our clients IT Helpdesk team, based in Nottingham. Supporting approximately 500 office-based and remote users. This role focuses on providing in depth application support and ensuring users receive a high quality support experience across multiple platforms. You will work closely with end users, offering support via in person visits, phone, and ticket/email systems, and play a key role in maintaining the smooth operation of business-critical applications. Salary & Benefits: Salary up to £30,000/pa Benefits: Full Induction and training, Annual Bonus Scheme, 33 days holiday including bank holidays, Enhanced Contributory Company Pension, Private Medical Cover (including dependants with 50% company contributions), Life Assurance, Salary Sacrifice Scheme for Grocery Shops, plus much more! Key Responsibilities: Provide in depth application support to remote and office-based users, including: ERP systems Bespoke web platforms Integration systems Delivery and routing systems Agronomy systems Deliver direct user support through a variety of channels, including in-person, phone, and helpdesk ticketing systems Assist with user training to improve adoption and effective use of applications Support the creation and maintenance of application documentation and user guides Triage IT Helpdesk tickets on a rota basis, ensuring timely and effective resolution Provide helpdesk cover as part of a rota: 6:00am 6:00pm between 1st March and 31st October 8:00am 5:00pm between 1st November and 28th February Travel occasionally to other sites and depots to deliver in-person application support Person Specification: Experience with Windows 11, Windows Server, iOS, and Android. Working knowledge of Active Directory and Microsoft 365 Ability to diagnose hardware issues and manage IT assets Understanding of multifactor authentication, cloud services, and basic networking Keen interest in IT and technology, with prior experience in an IT support environment 2+ years experience in a helpdesk or IT support role preferred Confident using the systems and technologies listed above

Application Support Analyst Location: Cheltenham (Hybrid working) Salary: 40,000- 45,000 per annum (DOE) Overview We are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation's core business applications, including ERP, CRM, E-commerce, and Back-Office systems. This is a role that combines deep technical troubleshooting, strong business process understanding, and a passion for system optimisation. You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience-making sure our business systems remain efficient, intuitive, and aligned to operational needs. Key Responsibilities Application Support & Maintenance Incident, Problem & Change Management Continuous Improvement & Collaboration Integration & Data Management About You 5+ years' experience in software/application support with strong focus on databases and integrations. Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce). Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures. Familiarity with API integrations (REST, SOAP, OData) and middleware platforms. Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

IT Support Technician/ 1st / 2nd Line IT Technician Two Point Zero are looking for an IT Support Technician to join their team on a full-time, permanent basis, working from their office at Brightwell Barns, east of Ipswich, Suffolk. IMPORTANT: A full UK driving licence and access to your own vehicle are essential for this role. About Two Point Zero: TwoPointZero IT Limited are a security and quality focused Managed Service Provider, delivering managed IT services, solutions, and support to small and medium-sized businesses across Ipswich and wider Suffolk. With a strong focus on reliability, customer service, and continuous improvement, Two Point Zero pride themselves on providing practical, proactive IT support and building long-term client relationships. Company benefits include: Competitive Salary: £27,000 £34,000 per annum, depending on experience Holiday: 20 days paid holiday Additional benefits: Modern, bright, air-conditioned office, free on-site parking, regular company social events, a friendly and supportive team environment, and genuine opportunities for career progression and skill development About the role: As an IT Support Technician (1st / 2nd Line), you will provide technical support across helpdesk, on-site visits, and project work. This is an ideal role for someone with strong IT fundamentals, a proactive attitude, and a genuine desire to learn and develop within an MSP environment. With full support and training, you ll quickly progress to managing your own support tickets, contributing to projects, and gaining exposure to servers, backups, and security solutions. The role is office-based at Brightwell Barns, with occasional travel to customer sites across Suffolk. Working hours are 8:30am 5:30pm, Monday to Friday, with a one-hour lunch break. Occasional out-of-hours work may be required, with time off or compensation provided. Duties and Responsibilities include: Providing 1st and 2nd line IT support to customers via helpdesk and on-site visits Diagnosing and resolving issues across Windows desktop environments, Microsoft 365, and basic networking Assisting with IT projects, system upgrades, improvements, and deployments Gaining hands-on experience with servers, backups, and IT security (training provided) Working closely with colleagues to deliver a high-quality, customer-focused service Participating in occasional out-of-hours support as required About you: As an IT Support Technician, you will be enthusiastic, approachable, and keen to develop your technical skills. You will be comfortable working both independently and as part of a collaborative team, with strong communication skills and a positive, problem-solving mindset. You will have at least 1 years experience in an IT-related role, be confident supporting Windows environments and Microsoft 365, and be willing to learn and get involved in project work. Experience working within an MSP environment, Microsoft certifications, or an IT apprenticeship would be beneficial but are not essential. A full UK driving licence and access to your own vehicle are essential for this role. If you have the relevant skills and experience for the IT Support Technician position and would like to be considered, please apply by submitting an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments. No recruitment agencies, please. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect, you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.

An exciting opportunity has arisen for a 1st Line Support Engineer to work with a fantastic business, based in Nottingham to respond and resolve any staff technical queries and escalations to 2nd and 3rd line. As a 1st Line Support Engineer, you ll require the following essentials: Background of working in a 1st Line/ Helpdesk role Good understanding of Office 365 and Active Directory Great communication skills, to communicate with colleagues Ability to identify process improvement As part of the 1st Line Support Engineer role, you ll also be: Respond in a timely manner to queries and adhere to the KPI s in place Adhering to company policies and procedures Uses experience to address user problems and look for potential solutions Share knowledge and expertise with others Support other team members as required Record and track issues from outset to conclusion. Working methodically to respond to, day by day operational needs Adept at avoiding service disruptions and maintaining SLA and information security requirements Escalate any unresolved issues Ideally hold ITIL framework knowledge and qualifications. Have a good understanding of ServiceNow and Office 365 and Active Directory Working Hours 5 days per week Monday - Friday between the hours of 6am 7pm Weekends based on a 1 in 8 rota You will be required to complete On Call on a rota basis up to 11pm during weekdays Benefits £34,000 per annum DOE Annual Salary review Annual bonus scheme Wellbeing initiatives Subsidised gym memberships Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)

Helpdesk Technician Salary range: 30-40k (DOE) We are working with an established very employee focused client, who are looking to invest in the future of their IT team. It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months. We are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What you need: Experience in an IT support role or relevant educational background Experience of PowerShell and Python, Mimecast, PDQ Deploy and Veeam would be really attractive to our client A proactive, organised approach to problem-solving A car/motorbike licence and own vehicle is required, due to office location and occasional visit to other office location(s). What's in it for you: Performance related pay and bonus + Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. Consideration can only be given to candidates living within a 30-minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15346

Technical Support Analyst (3rd Line) Location: Norfolk Job Type: Full-time (includes on-call/shift work) The Role Provide second and third-line technical support, managing capacity and proactively monitoring the organization's IT infrastructure. You will supervise other analysts and act as a technical lead for complex system investigations and upgrades. Essential Skills & Qualifications Certification: MCP or MCSE (Windows (Apply online only . Education: Relevant Degree, HND, or HNC in a technical discipline. Server Infrastructure: Expert support for Windows Server (Apply online only and OS builds for Windows 7/10. Networking: Strong knowledge of LAN, TCP/IP, x400, and RS-232. Backups/Security: Management of enterprise backup/restoration (Oracle/AIX) and anti-virus/patching technologies. Specialized Systems: Support for MS SQL Server, Web Server products, and multi-user database applications like the ICE system. Key Responsibilities Provide 3rd line technical support for the onsite helpdesk. Manage the onsite Citrix Service Farm. Plan and supervise maintenance and installation work with contractors and system architects. Perform system performance investigations and capacity analysis. Participate in the on-call rota as required. If interested, please apply with your updated CV. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Product Support Analyst Location: Chelmsford, Essex (Hybrid 1 day per week onsite, remainder remote) About the Role This is an exciting opportunity to launch your career in technology with a dynamic and growing team. As a Product Support Analyst , you ll be working on cutting edge technology platforms within the London Market Insurance sector, developing a strong foundation for a successful IT career. This role is a mix between technical and customer service supporting an Insurance Claims platform. Excellent communication skills are essential, as you ll be liaising directly with clients to deliver an outstanding customer service experience while supporting key technology platforms. Key Responsibilities Provide first-line application support by responding promptly and professionally to user queries via phone, email, and ITSM tool, ensuring all issues are tracked through to resolution within agreed SLAs. Troubleshoot a broad range of issues, from password resets and guiding users through system functionality, to more complex queries, including API-related issues. Triage and prioritise service requests & incidents, balancing routine tasks (e.g., password resets, account setup) with more complex application queries. Support onboarding activities by setting up user accounts, access permissions and providing introductory guidance on the platform. Deliver excellent customer service through clear communication, professionalism, and user support calls. Collaborate closely with team members and escalate issues to the Helpdesk Manager when required, contributing to a strong team culture. Maintain and enhance knowledge base documentation to support resolution of recurring queries. Build a working knowledge of the low-code platform to assist in troubleshooting and provide informed context for escalations, while leaving complex development tasks to specialist developers. Act as a subject matter expert (SME) for the system, building core familiarity with its functionality and processes. About You We re looking for someone who is passionate about technology, eager to learn, and ready to take their first step into a tech career. You may be: A school leaver or recent graduate with a technology related qualification (e.g., IT, Computer Science etc.) Essential Skills & Attributes: Strong communication and interpersonal skills A genuine interest in IT and technology Problem-solving mindset and attention to detail Ability to work well under pressure and manage multiple priorities A proactive attitude and willingness to learn.

IT Specialist / IT Helpdesk Location: Dunstable Hours: Full-time, Monday to Friday Salary: Up to £28,500 per annum (depending on experience) We are currently recruiting for an IT Specialist / IT Helpdesk to join our team in Dunstable on a full-time basis . Key Responsibilities: Provide first- and second-line IT support to users Diagnose and resolve hardware, software, and network issues Manage user accounts , permissions, and access rights Install, configure, and maintain IT equipment and systems Support day-to-day IT operations and troubleshooting Escalate complex issues when required and liaise with external providers Maintain accurate IT documentation and records Ensure compliance with IT security and data protection policies Requirements: Previous experience in an IT Support / IT Helpdesk role is essential Strong knowledge of Windows operating systems , Microsoft Office, and basic networking Ability to troubleshoot and resolve issues efficiently Good communication skills and a customer-focused approach Ability to work independently and manage priorities effectively Relevant IT qualifications or certifications are an advantage What We Offer: Competitive salary up to £28,500 , depending on experience Opportunity to join a stable, supportive working environment Full-time, Monday to Friday role with no weekend work Career development opportunities for the right candidate If you have strong IT experience or can demonstrate good potential during the interview process , we would be keen to hear from you. Apply now by sending your CV.

An exciting opportunity has become available for an experienced First Line Helpdesk Technician for a large manufacturing company based in Barnsley. The ideal person would have a strong interest in IT and enjoy problem solving. The role entails the logging and diagnosis of issues which can either be resolved or escalated to the appropriate team. Responsibilities: Handle support requests via phone or ticketing system. Log, categorise and prioritise tickets accurately and according to urgency. Ensure that tickets are responded to in a timely manner. Escalate complex problems to the relevant team where required. Maintain an accurate record of issues and resolutions. Communicate effectively with the end user at each stage of the ticket. Setup and configuration of new mobile phones and handheld devices. Troubleshooting issues with hardware i.e. printers. Provide support for widely used software such as Microsoft Office and other standard applications. Provide support for in-house applications and systems across the business. Contribute to and update knowledge base documentation for common issues and fixes. You must have: Excellent written and verbal communication skills with the ability to work both independently and part of a team. Strong customer service skills with the ability to communicate effectively and professionally with users, both internal and external. IT literate with the ability to learn in-house systems. Able to explain technical details clearly to non-technical users without using jargon. Analysis, research and problem-solving skills. Ability to prioritise tasks and manage workload effectively, maintaining accuracy under pressure. Due to shift work own transport would be advantageous

IT Service Desk Analyst IT Helpdesk Support Analyst 1st Line Support Analyst Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend Location: East Kilbride, Scotland - 100% onsite The ideal candidate will hold or be eligible for SC clearance and have a proven background in Service Desk operations, with the following skills and experience: Experience in 1st Line Support within the Service Desk, with a solid understanding of Incident and Request Fulfilment processes, as well as priority classifications and Service Level Agreements in a Public Sector IT Service Environment. Proven ability to ensure that Service Requests and Incidents are managed in accordance with Service Level Targets. Expertise in incident triage and resolution. Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies. Familiarity with ITIL Foundation, AGILE, and DevOps frameworks, as well as enterprise-level reporting tools, would be highly beneficial. To apply, please submit your latest CV for review.

Job Title: Entry Level IT Support Engineer - IT in Primary Schools Location: Watford (Hertfordshire) Salary: £24K - £29K dependent on experience, knowledge and skills Job type: Full Time / Permanent Please note - Reliable access to a vehicle is essential to be eligible for consideration in this field-based support role. You will be required to travel to sites primarily in the South West Herts area. About Con Ed Ltd: Con Ed is an award winning, successful, small Watford-based business. For the last 20 years, we have been supplying IT Support and Managed Services to primary schools in the area. Our team provides trusted IT management and technical support to over 50 schools, and we are expanding through reputation and word of mouth. Job Description: As a Junior IT Support Engineer, you would be carrying out all aspects of IT support for local primary schools. This would be onsite, as well as remotely and via phone/email. The role involves monitoring and maintaining computer systems and networks, installing and configuring hardware, diagnosing hardware and software faults and solving technical and applications problems. Another vital part of the job is to develop and maintain a close relationship to our customers. This is a full-time position, visiting 2 to 3 schools daily during term time. Some work can be carried out from home. During school holidays, we work on large projects and installations. We are open to applications from candidates seeking term-time working. Salary will be paid on a pro-rata basis. The person we are looking for: Has a genuine interest and enthusiasm for technology Enjoys helping other people and is prepared to go 'the extra mile' Has excellent communication and listening skills Has strong time-management skills and the ability to set priorities Is inquisitive and keen to learn Can take direction and work both independently and with team members Has good diagnostic skills, a methodical approach and attention to detail Experience in IT Support is a definite plus Location: Onsite at schools in and around Watford (Hertfordshire) Some support tasks can be carried out from home The ideal candidate will live within 15 miles of Watford 'Must Have' Practical Requirements: Own car Full clean driving licence Eligible to work in the UK We must be able obtain DBS check for all successful applicants You must be able to provide a clear Disqualification Declaration DIY skills a definite plus Technical Requirements: We are looking for someone to be able to make an immediate contribution, ideally with some experience in IT Support, however, initial training will be provided. Basic Requirements: Windows 10/11 professional Windows Server 2019/2022/2025 Active Directory and Group Policy General office applications (E.g., MS Office) PC Hardware knowledge (replacing hard drives, power supplies etc.) Printing Networks (wired and wireless) Software installation Interactive whiteboards/projectors Installation, configuration, and maintenance of the above Desirable Skills: - Scripted installations - Visual basic programming - PowerShell - Google G-Suite - Apple IOS and app management - MS Office 365 The Rewards: - Enjoying the feeling of 'making a difference' - Learning new skills and keeping abreast of the latest technology - Appreciate a challenge and working for a growing business - Being a key member of a dedicated team with exceptionally helpful colleagues - Varied and friendly work environment - Where it is in line with our business needs, we encourage and support members of our team to develop in other areas of their personal interest - Salary dependent on experience, knowledge, and skills - Salary reviewed annually in line with performance and business conditions. - Discretionary Performance Bonus Scheme - 25 days holidays (plus 8 bank holidays) p.a. (Full-time) How to apply: This position requires excellent communication skills; therefore, we will only review CVs from candidates that send a short cover letter and their CV. Unfortunately, we cannot consider applications from anyone not currently living in the UK. If this role sounds like you and you have access to your own vehicle, please apply now! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Assistant, IT Support, 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Service Desk Technician, 1st Line Helpdesk Engineer may also be considered.

2nd Line Azure Engineer London £30,000 - £35,000 We have an exciting opportunity for a highly motivated individual to join our client, a managed Services Technology business, to work on their rapidly growing Outsourced IT Helpdesk. As 2nd Line Azure Engineer, you will be supporting one of their high-profile clients in resolving incidents within their Microsoft 365, Azure Active Directory and Intune environments. Job Duties Provide second line technical support for Microsoft 365, Azure Active Directory, and Intune environments, resolving incidents efficiently and effectively. Investigate, diagnose and resolve complex technical issues escalated from first line support. Communicate clearly and professionally with customers, including face-to-face interactions, ensuring a high level of customer satisfaction. Maintain accurate documentation of all support activities, including incident reports and resolution steps. Collaborate with third-party vendors and internal teams to resolve issues beyond immediate scope. Participate in continuous service improvement initiatives by providing feedback and suggestions. Ensure compliance with company policies, procedures and security standards in all support activities. Support desktop and mobile device management through Intune, including policy application and troubleshooting. Monitor system performance and assist with the deployment of updates or patches as required. Required Experience: At least two years experience working in a second line IT support capacity. Strong understanding of Microsoft cloud technologies, including Microsoft 365, Azure Active Directory and Intune. Good knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN and firewalls. Excellent verbal and written communication skills, with the confidence to engage directly with customers. Ability to commute reliably to Central London on a daily basis. A relevant IT qualification or equivalent experience in a technical support role is essential. Experience supporting Microsoft 365 workloads and Azure Active Directory services. Experience with device management solutions, preferably Microsoft Intune. Strong problem-solving skills with a methodical approach to incident management. Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Good interpersonal skills with the ability to explain technical information clearly to non-technical users. To apply for this role as 2nd Line Azure Engineer, please click 'Apply Online' and upload an updated copy of your CV. Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.

Job Title: 1st Line Support Technician Location: Manchester Salary: Competitive Job Type: Permanent, Full Time An exciting opportunity has arisen to join us as a 1st Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: We are looking for an ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and enhancing your knowledge and skills. This is the perfect opportunity for someone currently working as a First Line Support Technician, looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Second Line role. Responsibilities: Answering incoming calls to Service Desk, logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates on tickets to end-users via telephone and email systems Diagnose and resolve technical issues, escalating where necessary using escalation process and protocols Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Maintain and update accurate client site documentation via IT Glue Comply with company's Information Security policies and procedures Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Knowledge of Microsoft Windows Server/Desktop environments Knowledge of Microsoft cloud solutions including Office 365, Backup/DRaaS and related technologies Overall appreciation of client system security Experience of MSP and or Hospitality is advantageous but not essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer may also be considered for this role.

Are you a customer-focused IT professional looking to grow your career within a forward-thinking MSP environment? An established Managed Service Provider based in Oxfordshire, are looking for a dedicated IT Support professional to join our technical support team. This is a fantastic opportunity to work across a diverse customer base, supporting a wide range of technologies in a fast-paced, collaborative setting. This role offers hybrid working, with an expectation of being in the office at least three days per week, as well as visiting customer sites when required. What you ll do: Provide helpdesk support to end-users via telephone and email, resolving hardware, software, and network-related issues Troubleshoot and support desktop PCs, laptops, servers, and peripheral devices Manage user accounts, permissions, and identities within Microsoft 365 and Azure Active Directory Support and maintain customer networks including LAN, WAN, VPNs, DNS, TCP/IP, firewalls, and backup solutions Assist with deployment, configuration, patching, and updating of operating systems Monitor system performance and proactively identify issues before they impact users Maintain accurate documentation of support activities, configurations, and procedures Collaborate with the wider IT team on projects such as network upgrades, hardware refreshes, and software rollouts Visit customer sites as required to provide hands-on technical support What we re looking for: A strong customer-service mindset with a proactive approach to problem-solving Solid understanding of networking fundamentals, including LAN/WAN architecture, TCP/IP, DNS, VPNs, and firewalls Proven experience in desktop and hardware support across Windows (including Windows Server), macOS, and Linux Hands-on experience with Microsoft 365 and Active Directory administration Familiarity with MSP tools, particularly RMM platforms for monitoring, patching, and software deployment Excellent communication skills, with the ability to explain technical issues to non-technical users Strong organisational skills with the ability to prioritise effectively in a fast-paced environment Ability to work independently while managing your own workload and time Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for a Helpdesk Support Engineer to be a key part of our Egham team, representing proAV taking full responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects. You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. This is an exciting opportunity for an exceptional Helpdesk Support Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Providing support for c450 end users, including office and remote users. Provide face to face, floor walking and remote telephone troubleshooting support to end users. Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member. Working within a team to ensure all calls are responded to within SLA targets & requirements. Building and maintaining Desktops / Laptops (HP & Dell). Ensuring that support tickets are dealt with promptly and appropriately. Reasonable understanding of IT hardware and Windows OS and software is essential. Personal skills: Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively. Be a self-motivated and independent learner. Can communicate effectively in different ways and to people with different levels of knowledge. Be able to apply critical questioning to get to the root of the problem quickly. Have a basic understanding of IT concepts and can resolve technical problems. Have a can-do attitude and show empathy for people. Strong organisational skills and the ability to adhere to company procedures and deadlines. Motivated to learn and pursue a career in IT. The ability to work both alone and in a team. Professional attitude and a strong work ethic. Strong Troubleshooting and fault-finding skills. Have the ability to work collaboratively with people from different disciplines and cultures. Excellent customer services experience / telephone manner. Desirable skills: A degree (in an IT discipline) preferred but not essential. Office 365, knowledge using IOS & Android. Hours of work: 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

IT Support Analyst Location: Manchester (full time office based) Type: Permanent, Full-time The Role We are looking for an experienced IT Support Analyst to provide first, second and third line support within an enterprise IT environment. The role has a strong focus on Microsoft 365, Azure, Entra ID, identity and access management, MFA, and Intune, supporting end users, devices, and secure access to systems. You will work closely with internal teams and third-party providers to resolve incidents, fulfil requests, and support ongoing IT operations and projects. Key Responsibilities Deliver 1st, 2nd and 3rd line IT support to end users Administer Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive) Manage Azure and Entra ID (Azure AD) users, groups, devices, and access policies Support identity and access management, including MFA and Conditional Access Administer Microsoft Intune for device compliance, application deployment, and Autopilot Build, configure, and support Windows 10/11 end-user devices Manage joiners, movers, and leavers processes Maintain IT asset records and documentation Liaise with suppliers and escalate issues as required Essential Experience & Skills 5+ years' experience in an IT support or service desk role Strong hands-on experience with: Microsoft 365, Microsoft Azure, Entra ID object types and access management, MFA and Conditional Access, Microsoft Intune Experience supporting Windows endpoints and mobile devices Familiarity with ITIL and helpdesk tools Knowledge of Active Directory, Group Policy, DNS/DHCP Strong troubleshooting, communication, and customer service skills Salary: 55,000 - 60,000 Location : Manchester (full time office based) If this role sounds like a good match for your experience, and you are eligible to work in the UK, please send your CV to Lily at Viqu Energy today!

Oracle HCM Consultant / Lead Permanent UK-Based Remote with Onsite Requirement A global consultancy is delivering a large-scale, Greenfield Oracle HCM implementation and is expanding its delivery team. Multiple permanent opportunities are available across Senior Consultant and Principal / Lead levels. These roles are suited to highly technical Oracle HCM specialists with experience working on complex, enterprise-wide transformation programmes. Key Responsibilities: Design, configure, and deliver Oracle HCM Cloud and/or EBS solutions across full project lifecycles Act as a techno-functional SME within Core HR, Payroll, Talent, Learning, Absence, Comp & Ben, Recruitment, and Data Migration Engage with senior stakeholders, providing solution design and delivery leadership Support testing, deployment, and post-go-live optimisation Lead or contribute to design authority and best practice governance, depending on seniority Required Experience: Strong hands-on experience with Oracle HCM Cloud and/or Oracle EBS Proven delivery across large, complex implementations Expertise in one or more of the following: Oracle HCM Cloud (Core HR, Payroll, Talent, Learning, Absence, Comp & Ben, Recruitment, Helpdesk) Oracle Fusion Payroll & HR, Oracle Cloud Payroll Oracle EBS Core HR / Payroll Lead-level experience desirable for senior roles Strong stakeholder and client-facing skills Location & Working Model: UK-based, remote-first Requirement to be onsite in Northern England for 3 days every other week Flexibility to travel is essential and you must be based in the UK to be considered. Package: 80,000 - 100,000 base salary, dependent on seniority Bonus from 10% (higher for more senior hires) Eligibility: UK passport holders or ILR No sponsorship available If you are an experienced Oracle HCM professional looking to work on a large-scale, high-impact programme, please apply or request further details.

IT Helpdesk Analyst Salary 30,000 - 32,000 Based in London As an IT Helpdesk Analyst, you will provide first and second-line technical support within a leading global brand and marketing agency delivering work for a world class client base. You will act as the primary technical point of contact for employees, diagnosing, troubleshooting and resolving a wide range of IT issues across hardware, operating systems, applications, networking, printing, email, video conferencing and cloud-based services. You will manage helpdesk tickets, prioritising incidents based on urgency, ensuring SLAs are met in a fast-paced, production driven environment. Working closely with internal IT teams, you'll help maintain system stability, minimise downtime and support the technology platforms that enable teams to deliver high-profile, globally visible campaigns at scale. This client operates a hybrid working model. While you will support both office-based and remote staff, the role requires a predominantly office-based presence to assist with printing, meeting setups, and issues requiring physical IT support. Initially, this will be four days per week in the office. Key responsibilities Provisioning new user accounts, with keeping deployment of new computers and mobile devices, and decommissioning user accounts for leavers. Creating documentation and guides for users, maintain a structured procedure of hardware and software, manage the pool of loan equipment and accessories. Log and maintain a record of support tickets through the IT, Helpdesk system, providing 1st and 2nd line support to 170+ users, with escalating calls efficiently to ensure they are resolved by a senior engineer. Provide technical support for hardware and software both F2F and remotely, ensure network server and IT services are accessible to users, provide support with printing equipment including wide format colour manage printers, with escalation to senior engineers. Support video conferencing platforms and equipment Daily and weekly checks of office equipment, within meeting room AV and printing supplies, etc. Provide weekly status, status reports on going user issues and raised common problems that will be addressed, be able to assist users with software packages and updates. Experience needed: 1 year experience across IT support, dealing with tickets in a fast-paced environment Essential must obtain MacOS and worked within the creative space (Agency, Entertainment, Publishing etc) Outstanding verbal and written communication skills Organised, focused and rigorous, able to problem solve and be solution focused Ability to convey technical solutions to non-technical people Ability to be calm and think logically when under pressure Strong team focus and ability work with Senior individuals. Please reach out to (url removed) for more information, please only apply if you have MacOS experience and worked within the creative sector.

Job Title: IT Technician Salary: Up to £35,000 (dependent on experience) Contract: Full-time, permanent (37 hours per week, year-round) Location: Torquay with visits to other sites in Devon Start Date: ASAP All applicants must be eligible to work in the UK, our client cannot provide sponsorship Overview We are working with a well-established, growing education organisation supporting multiple schools and thousands of users across the region. The organisation places a strong emphasis on innovation, professional development, and using technology to positively impact education. An opportunity has arisen for an IT Support Engineer to join a collaborative IT team, delivering high-quality technical support and contributing to ongoing technology improvements across multiple sites. Key Responsibilities Provide professional telephone, remote, and on-site IT support to staff and students Act as an escalation point for complex or unresolved technical issues Monitor, maintain, and troubleshoot core IT systems and services Deliver user training on new and existing systems, working alongside internal stakeholders Create and maintain clear technical documentation and accurate support records Lead and contribute to IT projects, including planning and implementation Visit sites without on-site technical support as part of a scheduled rota Support the rollout of new technologies and contribute to continuous service improvement Ensure a high standard of customer service and professionalism at all times Essential Skills & Experience Proven experience in IT technical support with a strong customer service focus Excellent communication skills, able to engage with users at all levels Strong technical knowledge across the following areas: Cybersecurity principles and best practice, Microsoft 365 (including Teams and SharePoint administration)Windows 11 desktop and laptop support, Printer installation and troubleshooting (e.g. managed print solutions), iOS and Android device support (including MDM troubleshooting), Network troubleshooting (wired and wireless), Managed software deployment and A/V technology Well organised, self-motivated, and able to work independently or as part of a team Physically able to move and install IT equipment when required Minimum of five GCSEs (or equivalent) at Grade C/4 or above, including Maths, English, and IT or Science Full UK driving licence and access to own vehicle (mileage reimbursed; business insurance provided) Desirable Skills & Experience Experience using helpdesk or ticketing systems Exposure to Microsoft Intune, JAMF, or other MDM platforms Knowledge of advanced networking (VLANs, firewalls, VPNs, DNS) Experience with virtualisation technologies (e.g. Hyper-V, VMware) Relevant IT certifications (e.g. CompTIA, Microsoft, Cisco, ITIL) Further academic or professional IT qualifications Benefits Competitive salary with performance-related progression Generous annual leave allowance plus bank holidays Excellent employer pension contribution Funded training and professional development opportunities Supportive and collaborative working environment Employee wellbeing and assistance programmes Opportunity to make a meaningful impact through technology Set2Recruit are acting as an employment agency in relation to this vacancy

Software Support Engineer - UK Remote Up To £37,000 Are you ready to use your technical expertise to help transform services that directly improve lives across the UK? Our client provides emergency accommodation and support services to the UK's most vulnerable people victims of domestic abuse, those fleeing war, chaos and corruption, and individuals seeking asylum. Their mission is to deliver safe environments and innovative solutions that protect and empower those most in need. They are now seeking a Software Support Engineer to involved in the day to day strategic support of in-house systems, software and databases to support the overall strategic business outcomes. What s on Offer Fully remote working in the UK Salary of £27,000 to £37,000 The chance to contribute to an organisation making a meaningful social impact. Working within a supportive and mission-driven environment. Opportunities for professional development and career progression. Key Responsibilities Understanding of in-house software to provide a high level of support to users Work alongside the development team to identify regular support items Work alongside the Quality Assurance team to identify bugs and consolidate user feedback In house software and product support Setup of new users and Azure 365 contacts Day to day management of the internal helpdesk to communicate with users for incidents, problems and change requests Work within ITIL based SLA (service level agreement) delivery Data and software testing for key projects About You . Experience in software or IT support roles Working knowledge of the ITIL framework Strong communication and people-focused support skills Ability to collaborate effectively across teams Proactive approach to problem-solving and self-development Due to close links to the UK Home Office our client will require all successful candidates to go through SC Clearance. Candidates must be UK citizens, have Settled Status or ILR. Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.

We have an exciting opportunity for an IT Support Technician to join our well-established client in Farnborough. MFK Recruitment has successfully recruited 45 IT professionals for this well-established company in the past 5 years, 32 are still with the company too! Extremely ambitious company and they re very interested in having individuals join their team, who are keen to progress and succeed. Our client is an IT Managed Services company that supports the Education sector. You will be based at a stunning and reputable private school in Farnborough. Hours - Full time or an option for Term Time +4 weeks (Total, 39 weeks + 3 days) - Option for 37.5-hours week over 5 days within 8.00-5.00. Salary - Up to £27,000 per annum FTE, £23,549 pro rata IT Support Technician What will you be doing day-to-day? You will be working at the college to deliver first-class IT support services to staff and pupils. You will undertake a broad range of tasks, maintaining the IT systems including but not limited to servers, network and Wi-Fi, end user devices, cloud hosted systems. You will be a key member of the onsite IT team, also working closely with the team plus relevant staff onsite. IT Support Technician Overview: You will be primarily responsible for the IT infrastructure and helpdesk service, ensuring the college maintains safe, reliable, and scalable IT systems that facilitate the college s academic, pastoral, and administrative objectives. You will need a broad experience and range of technical skills to support the IT infrastructure and end users, ideally within an educational environment. Under the direction of the Senior IT Engineer, maintain the college s IT network, troubleshooting technical issues and implementing effective fixes. Promptly resolving support tickets within the service desk, as directed, ensuring in person support is a priority. Collaborate with third-party support vendors as needed. Install, configure, and maintain devices (including but not limited to desktop & laptop PCs, tablets, printers, and touchscreens) Manage and administer Microsoft Services, including but not limited to Azure Active Directory, Office 365, and Exchange Online Coordinate orders with vendors to ensure timely delivery of toner and other supplies. During peak periods, assist in resolving issues with student devices. Assist in updating the school s IT asset register and documentation for all IT systems. Routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching & learning. Monitoring IT systems and the network for viruses, malfunctions, and errors, reporting anything promptly to the Senior IT Engineer. Making sure that all systems are safe for pupil use, working closely with the safeguarding team to ensure harmful content is not accessible on any IT platform. IT Support Technician skills & experience: 1+ years in computer networks and systems maintenance Knowledge of Microsoft operating systems and applications Microsoft systems administration experience (Windows Server, 365, Azure) Desirable: Mobile Device Management (Intune, Apple JAMF) Supporting services in the cloud (e.g. SaaS) VMWare ESXi, vSphere and vCenter Apple product experience (including hardware, macOS and iOS) Relevant IT certifications Web & E-mail Security in regard to child safeguarding

Helpdesk Engineer Location: London, NW1 £25,000 - £30,000 plus payment and support for Microsoft certifications My client is a well-established and highly regarded Managed Service Provider (MSP) based in Camden, North London. They re known for delivering outstanding service and building long-term relationships with a loyal and varied client base. They are now looking for a customer-focussed, confident and personable Helpdesk Engineer to join their team on a permanent basis. This role is ideal for someone who has recently completed an IT apprenticeship or has 1 2 years experience in a helpdesk or IT support role within a similar organisation (MSP / IT Managed Services Provider) and is keen to develop their career within a supportive organisation. This is a client-facing position, where you ll act as the first point of contact for clients. While technical knowledge is important, your communication skills, professionalism and ability to build rapport will be absolutely key to your success. The Helpdesk Engineer Role: As part of a small, close-knit service desk team, you will: Be the first point of contact for all incoming client support requests via phone, email, video call and remote tools Provide a warm, professional and confident experience for clients, ensuring they feel supported and informed Log, triage and progress support tickets, resolving issues where possible or escalating appropriately Build strong, positive client relationships through excellent service, enthusiasm and a genuine desire to help Carry out 1st line troubleshooting of hardware, software and user issues Assist with diagnosing, testing, repairing and deploying PCs, Macs and other devices Build and deploy new devices to client environments Liaise with 3rd party vendors where required Create and maintain clear documentation relating to client systems and processes Gain exposure to a wide range of modern technologies and MSP best practices Technical Experience and Knowledge Required: Active Directory administration Windows and macOS environments Microsoft Office & Microsoft 365 (Email, Teams, SharePoint) Basic networking concepts (TCP/IP, switches, routers, firewalls) VPNs and remote access tools The Person - We re looking for someone who is: Confident, personable and approachable, with excellent verbal and written communication skills Comfortable speaking to clients at all levels and representing the business professionally Passionate about IT and keen to build a long-term career in technical support Proactive, enthusiastic and eager to learn from others A team player who can also use their own initiative Organised, reliable and able to manage multiple tasks at once Calm under pressure and capable of thinking on their feet Experience & Qualifications Recently completed an IT apprenticeship or 1 2 years experience in a helpdesk / IT support role within an MSP environment IT certifications are preferred but not essential, such as: MS-900 / AZ-900 CompTIA (A+, Network+, etc.) A genuine interest in technology and customer service is essential In return, my client offers the chance to develop your technical skills considerably, gaining exposure to the latest technologies from day one. Training and support for IT certifications is offered and you will learn from a well-established and close-knit team of Engineers. Sound interesting and something you would like to be part of? Integral Recruitment is acting as an employment agency in regard to this advertisement.

We have an excellent opportunity for a Helpdesk professional to work for our 1st class IT client based North of Peterborough, the helpdesk person will be joining a company that really looks after its staff and you will be part of a fun professional and friendly team. A driving license and own transport is required Hours: 9am to 5pm, Monday to Friday at inclusive with one hour for lunch. (35 hour working week). Some out of hours on call and weekend work is part of this roll, possibly 1 in 7-10 weekends with week days off 25 working days holiday, plus statutory Life Assurance Scheme - 4 x annual salary Bonus depending on company and personal performance Group Personal Pension Plan - contributory from both parties Committed to staff development and training As a Helpdesk professional we are looking for someone with an excellent telephone manner and great customer service skills. The ideal candidate will have a strong technical background ideally having worked in an IT Helpdesk type role. We can also consider a recent IT or Computer Graduate that is technically minded and has some customer service skills. Job Purpose: Offer telephone support and provide excellent, consistent and professional levels of service to their customers and all aspects of the business Main Responsibilities: General administration, including:- Understanding the operation of our bespoke software systems. You will need to learn our applications and to seek ways to improve the reliability and performance of the systems . Responsible for the customer support on our systems. Remotely connecting to customer sites to repair problems. Telephone customers and talk through certain functions, and explain the causes and solutions to the problems. Knowledge of the Linux operating system and databases would be useful but not as essential as a positive attitude and a willingness to learn. Person Specification Professional, in manner and approach. Confident. Excellent communicator (verbal, written and listening skills) Excellent attention to detail Ability to multitask Strong work ethic, requires high standards of self-discipline, able to be flexible in order to get the job done, able to work under pressure when deadlines approach Excellent organisation skills, including time management, prioritisation of tasks and self motivation Think creatively and make suggestions Excellent IT literacy.

IT Support Technician Education Hackney Salary: Up to £28k Are you currently working in IT Support within the education sector? Do you enjoy being the go-to person for teachers and school staff? Are you confident supporting everything from classroom devices to network issues across multiple school sites? If yes, this may be the role for you We are recruiting for an IT Support Technician to join a well-established IT services provider that supports a group of schools in the Hackney area. This is an excellent role if you enjoy being hands-on, moving between sites, and becoming a familiar, trusted face for staff across a number of education settings. This role really does need someone with proven experience in the education sector either supporting primary, secondary or multi-academy environments. If you understand the fast pace, the early starts, and the variety of technical issues that come with school life, you will fit in brilliantly. The Basics Full time: Monday to Friday, 8:00am 4:30pm Salary: Up to £28,000 depending on experience Location: Multiple schools across Hackney (travel between sites required) DBS Enhanced Check required (or willingness to obtain one) What you will be doing Providing day-to-day 1st line IT support to staff across several school sites Responding quickly to classroom and office IT issues Supporting, installing, and maintaining Windows 10/11 devices, printers, AV equipment and peripheral hardware Installing, configuring, and testing new ICT equipment, cabling, and network components Monitoring system performance and resolving software, hardware and network faults Configuring and supporting Microsoft 365, Microsoft Client and Microsoft Server environments Keeping helpdesk tickets up to date and ensuring staff are kept informed of any issues or planned maintenance Working systematically to fault-find and diagnose issues in a practical, hands-on role Liaising with external contractors when required Ensuring all equipment (especially printers) is kept operational and reliable Occasionally working outside core hours in emergency situations to minimise disruption to the schools What we are looking for Experience providing IT support within schools or the wider education sector (essential) Strong knowledge of: Microsoft Office / Microsoft 365 Windows 10/11 Windows Server (e.g. Server 2016 or later) Wired and wireless LAN technologies Excellent communication skills and the ability to build strong relationships with school staff A systematic, practical approach to troubleshooting Good organisational skills and the ability to manage your time across multiple sites Calm under pressure and able to work flexibly when required Someone energetic, approachable and proactive in a busy school environment Microsoft accreditations would be an advantage

Junior IT Support Engineer - Fully Remote (Scotland) or Hybrid (Edinburgh) - Up to 25K An exciting new opportunity has become available for a Junior IT Support Engineer within a leading SaaS organisation with offices in Scotland and England. The organisation have a UK client base and are well established having been founded in 1990s. We are looking for enthusiastic, passionate Junior IT Support Engineer to join a forward thinking and growing SaaS business. There is ample opportunity for career progression with the company thriving and experiencing year on year growth. The position can be fully remote or hybrid out of Edinburgh, we're looking for someone who resides in Scotland. IT Support Engineer experience: Recent university / college graduate or apprentice 1st Line / Service Desk / Helpdesk Application Support and Bespoke Software Support Windows Server 2008/2012/2016 Microsoft Office 365 Azure Active Directory Exchange 2007/2010/2013/2016 Server Active Directory, DNS, DHCP and Group Policies Networking & Wi-Fi Infrastructure Server Virtualisation Security and Firewall Backup/DR troubleshooting & management Dell & HP hardware troubleshooting Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met Service desk / Help desk We are not expecting the Junior IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more! They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility. You will be self motivated IT Support Engineer, a good communicator and have a natural desire to create an fluid environment. The successful Junior IT Support Engineer should have strong problem solving abilities, organisational skills and the ability to work as part of a team. Apply now for immediate consideration for this IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details.

Main Duties Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to process improvement and documentation. Processing and submission systems Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical into plain English. A trustworthy individual who is not afraid to ask for help if needed. Confident decision-maker and able to demonstrate sound judgement. Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks. Desire and experience to improve processes and controls using your creative thinking. Good analytical skills. Good at problem solving including identifying, analysing, and solving problems of behalf of customers. Other Details £27-28K - paid weekly 6-month contract On site parking Pension Fully on-site role 36.5 hour working week day shift

Transform IT challenges into solutions with Cloudwork's expert support team The Role Join our dedicated support team delivering exceptional technical assistance to UK-based clients with local and global reach. You'll handle service requests, resolve technical incidents, and ensure seamless IT operations whilst escalating complex issues to our Infrastructure specialists when required. This role will include onsite technical support and assisting with project work either on client sites or remotely. What We're Looking For We seek a motivated professional who thrives on technical challenges and continuous learning. The ideal candidate demonstrates strong communication skills, adapts quickly to new technologies, and maintains unwavering focus on delivering outstanding customer support. Key Responsibilities: Technical Support Excellence Deliver comprehensive 1st line support via telephone, email, and our helpdesk Log, classify, and manage customer incidents following established procedures Troubleshoot Microsoft desktop operating systems Execute new starter and leaver processes including user/mailbox creation, mailbox configuration, and permissions management Resolve or escalate business application issues, coordinating with software vendors as needed Manage multiple priorities effectively during high-volume periods Service Management Optimise productivity through effective time management Maintain exceptional call queue standards with regular priority reviews Provide comprehensive updates via telephone and our helpdesk platform Ensure all ticket documentation meets quality standards Contribute to the Cloudworks knowledgebase for easier future problem resolution Conduct proactive follow-ups to confirm customer satisfaction Process Adherence Execute core Service Desk functions following Cloudworks protocols Apply ITIL framework principles for optimal service delivery Utilise systems effectively to support quality and efficiency targets Essential Technical Skills: Core Experience Required: Microsoft 365 including Defender, Purview, Intune and Autopilot Windows 10/11 troubleshooting and support Entra ID/Active Directory management Networking concepts (TCP/IP, DNS, DHCP), Routers, Firewalls Windows Server Administration Advantageous Experience Managed Service Provider (MSP) background ITIL v3/v4 Foundation Certification or ITIL experience SLA-focused service delivery High-volume call management ISO27001 security framework knowledge VOIP (PBX, SIP), Teams Phone Microsoft Terminal Services/RDS administration Professional Requirements Excellent written and spoken English Outstanding communication and interpersonal abilities Professional demeanour and punctuality Collaborative team approach Leadership qualities with commitment to inclusive working practices What Cloudworks Offers: Competitive Package: Annual salary up to £30,000 plus discretionary bonus Professional Development: Industry-recognised training and certifications (fully sponsored) Inclusive working environment Comprehensive benefits package Work-Life Balance: 28 days annual leave including bank holidays Additional holiday entitlement with service length Company Pension Scheme Ride to Work scheme Birthday leave day And much more to support your career growth! ** NO AGENCIES PLEASE **

Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.