342 Helpdesk jobs

Technical support - 2nd line - Temporary Location :Eastleigh / Southampton (Hybrid) Hours : Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00 Current shifts: 7:00am - 7:00pm 8:00am - 8:00pm 9:00am - 9:00pm Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer queries via calls, emails, and web portal Investigate and resolve technical issues, escalating when necessary Log and manage cases from start to finish, maintaining clear documentation Contribute to knowledge base updates and team knowledge sharing Collaborate with internal and global support teams Participate in continuous improvement initiatives Required Skills & Experience 18 months -2+ years' experience in technical helpdesk/support Strong customer service and communication skills Experience with Windows operating systems and basic networking Analytical and problem-solving abilities Ability to work effectively in a high-paced team environment Desirable Experience with SQL / database management Knowledge of payment systems or retail operations Additional language skills (Spanish or French) Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment

We are exclusively partnering with a fantastic, well-established business based in Bedford to recruit an IT Support Specialist / IT Support Engineer. This is an excellent opportunity for a hands-on IT professional who enjoys providing high-quality support and keeping systems running smoothly. As an IT Support Specialist, you will provide first- and second-line technical support to users across the business, ensuring minimal downtime and a great user experience. You'll be involved in day-to-day IT support, system maintenance, and onboarding/offboarding activities, working across a modern Microsoft-based environment. Key Responsibilities Provide first- and second-line technical support to end users (in person, phone, email, and ticketing system) Troubleshoot hardware, software, network, and system issues Install, configure, and maintain desktops, laptops, printers, and mobile devices Support operating systems including Windows, macOS, and Linux Manage user accounts, permissions, and access (Active Directory, Azure AD, email systems) Document issues, resolutions, and procedures within the IT knowledge base Escalate complex technical issues to third parties or senior IT teams when required Support employee onboarding and offboarding processes Diploma or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience) Proven experience in an IT support or helpdesk role Strong knowledge of computer hardware, software, and networking fundamentals Experience using ticketing systems and remote support tools Working knowledge of cybersecurity principles Experience with Active Directory, Office 365, and Azure Active Directory Experience with Microsoft Intune Basic understanding of servers, virtualization, and cloud platforms Excellent problem-solving and communication skills Ability to work independently and manage multiple priorities Hybrid working model Salary up to 35,000 (dependent on experience) Opportunity to join a supportive, forward-thinking business Exposure to a broad and modern IT environment EA First Ltd are acting as an Employment Agency for this permanent vacancy.

Infrastructure Engineer (Field Based) Up to £31k Plus on-call allowance + benefits In commuting range of Lancaster (office base) The opportunity: This is a chance to join an established and growing connectivity provider in a role where you ll be involved in delivering real customer infrastructure projects across the UK. Rather than being tied to a helpdesk or internal support function, you ll be out working on-site as part of a project delivery team helping to install and maintain the network connectivity that businesses rely on every day. The work is practical and hands-on. You ll gain exposure to fibre installations, structured cabling, wireless deployments and general WAN connectivity, supporting projects from initial installation through to troubleshooting and ongoing support. There is flexibility around background. The hiring manager is particularly keen to speak with people who are early in their technical career but have already had some exposure to working on installs or infrastructure in a real-world environment and want to build on that experience. Day to day Your time will be spent supporting the delivery of infrastructure projects across customer sites. Some days will involve installing new connectivity solutions, while others will focus on fault finding, testing network performance or providing technical support to ensure projects are delivered successfully. You ll work closely with both internal teams and customers, travelling to different locations across the UK and gaining exposure to a wide range of environments. The role also includes participation in an on-call rota, so a flexible and proactive approach is important. Who we are looking for We re looking to speak with people who have previously worked in a practical technical role such as data cabling, telecoms engineering, wireless installation or field-based IT support. You don t need to be a fully fledged network engineer, but an interest in networking and a desire to develop technically will go a long way. Being within a commutable distance of Lancaster is important, as you ll often start or finish your day from the office or local project locations. A full UK driving licence is essential, along with a willingness to travel and work in varied environments. Just as important as technical exposure is attitude. This role will suit someone reliable, hands-on and keen to build a long-term career within infrastructure delivery and networking. The Next Steps If this sounds like something you d be open to exploring, or you d like to understand the business, projects and progression opportunities in more detail, you ve got a few options. You can call Joe White at CRG TEC for a straightforward conversation about the role. You can also drop Joe a message and he ll come back to you. Or, if you re happy with what you ve read, send your CV across and Joe will give you a call to talk it through properly.

Your new role The Service Desk Analyst provides 1st and 2nd line technical support to colleagues in their London HQ. This role is key to delivering a seamless user experience, offering support across hardware, software, and modern workplace tools via phone, email, in-person and remote assistance. What you'll need to succeed Previous experience in a Helpdesk/Service Desk environment (including telephone support). Strong experience using call logging/ticketing systems. Solid knowledge of Microsoft Windows 11. Experience troubleshooting Microsoft Outlook in a networked environment (permissions, shared calendars, delegation). Familiarity with Microsoft Office applications (Word, Excel, PowerPoint). Basic understanding of PC hardware setup and configuration. Experience supporting mobile devices and MDM platforms (Apple & Android). Knowledge of Service Desk processes, IT best practices, and customer service standards. Ability to manage multiple tasks simultaneously within a team environment. MCP certification (desirable). What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Are you an IT Support Assistant looking for your next role? Keen to surround yourself with the latest modern tech, working for a highly innovative software company, constantly investing in the most modern technologies? Are you a people person who is keen to join keep their teams connected, productive and supported every day. In this role you ll be the go-to person for colleagues needing technical help, responding to IT queries, troubleshooting issues and ensuring everyone has the tools they need to work effectively. You ll support a range of technology across the business, from configuring laptops and desktops for new starters to resolving hardware, software and network issues, managing user accounts and helping maintain smooth day-to-day IT operations. Role: IT Support Technician, IT Support Analyst, Service Desk Technician, IT Helpdesk Technician, Desktop Support Technician, IT Support Engineer Location: Hybrid 2 days a week in the office in Milton Keynes Salary: £28k - £32k base plus bonus and great benefits! About you We re looking for someone with a solid foundation in day-to-day IT support, including experience with Windows 11 and basic macOS, as well as Microsoft 365 tools such as Word, Excel, Outlook, Teams and OneDrive. You should be comfortable managing user accounts, password resets and Single Sign-On access, and supporting email and collaboration tools like Exchange and video conferencing platforms. The role involves troubleshooting hardware including laptops, desktops, monitors and peripherals, helping users connect to Wi-Fi or VPN, and setting up and configuring new devices with the necessary software. Experience using IT ticketing systems would be great. Knowledge of data storage tools like OneDrive or SharePoint is beneficial, while familiarity with Active Directory, basic cloud services such as Azure or AWS, and mobile device support for iOS or Android would be a welcome bonus. Sound like a company you want to be part of. CLICK APPLY and send though a copy of your CV.

Company Overview We are working with one of the UK's most prestigious and well recognised private education establishments who are looking to grow their IT technical team on site in Thorpe! Our client is going through a huge IT transformation and are looking for an individual with experience as an IT Engineer who will sit as their core support service for the organisation! This is an exciting opportunity to join one of the world's leading educational establishments, whilst having the opportunity to grow your technical skills with the latest technologies and working on a range of diverse and exciting technical projects. Position Overview This position will see you join our client's team of talented techies, who love to learn, knowledge share and develop each other's skill set. You will be responsible providing 1st and 2nd line technical support to the organisation. You will face a range of different technical challenges on a daily basis, so this position is perfectly suited to a natural problem solver! You will also have the opportunity to work with the IT Manager and Senior IT Engineers on the delivery on IT projects. This will help you develop your technical skills, whilst also growing your project delivery experience. Our client will also support you with your professional and technical development with mentoring, coaching and specific training courses tailored to you! This is a fantastic opportunity for an IT professional to kick start their career! Key Skills You have experience working in a Service Desk, Technical Support, Helpdesk or similar level experience. You are a natural problem solver and love to take on a range of challenges on a day to day basis. Experience supporting both Windows and MacOS based operating systems. A good understanding and experience working with tools such as Google Apps or Office 365 A good understanding and experience working with Active Directory You can demonstrate good prioritisation and time management in a busy working environment You can demonstrate a resourcefulness attitude when faced with new challenges and problems you have not faced before You want to work in a collaborative environment where you can share ideas with team members. You can demonstrate a passion for learning and always wanting to continuously develop your technical and personal skills. Ready to Apply? This is an exciting opportunity to join a well know establishment, which offers a great technical challenge along with other great perks such as free lunch, dental care, private medical care and additional benefits on top! Ready to apply? Then why are you still reading?! APPLY NOW

CMA CGM ABOUT US Led by Rodolphe Saadé, the CMA CGM Group is a global leader in shipping and logistics, serving over 450 ports across five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division, CMA CGM AIR CARGO, the Group continually innovates to offer customers a comprehensive and increasingly efficient range of shipping, land, air, and logistics solutions. The Group demonstrated its commitment to technological innovation and advancements. Led by Rodolphe Saadé, the company has strategically invested in technology to enhance its operations and maintain its competitive edge in the industry. CMA CGM has embraced digital transformation by integrating advanced technologies into its shipping and logistics processes. The Group's smart shipping initiatives leverage big data, artificial intelligence (AI), and the Internet of Things (IoT) to optimize vessel operations, improve fuel efficiency, and reduce carbon emissions. These technologies enable real-time monitoring and predictive maintenance, ensuring that the fleet operates at peak performance. To drive continuous innovation, CMA CGM has established several innovation centers and formed strategic partnerships with technology leaders. Among these are collaborations with Zebox, a leading startup incubator, and Google, a technology giant. These partnerships are focused on developing cutting-edge solutions that address the evolving needs of the shipping and logistics industry. Collaborations with tech companies and startups enable CMA CGM to stay at the forefront of technological advancements and implement innovative solutions across its operations. Operating in 170 countries with a network of more than 450 offices and 800 warehouses, the Group employs over 160,000 people globally, including 4,500 in Marseilles, where its head office is located. The Europe Regional Office oversees 31 countries in Europe, managing over 90 offices and more than 3,200 employees. YOUR ROLE Manage daily IT support activities for the UK IT team, ensuring departmental availability during core business hours and that local IT support remains customer-focused while delivering effective services to the business. Provide second-line IT support for all UK Group companies across the UK and Ireland, supporting over 500 users both in person and remotely at multiple locations. Responsibilities include preparing monthly reports on UK IT team performance and proactively identifying opportunities to improve service levels. In addition to IT support duties, this role involves assisting with daily monitoring, administration, and support of the local infrastructure environment. The infrastructure comprises several physical servers that host approximately 30 virtual servers, with off-site replication. WHAT YOU'LL BE DOING Ensuring all requests and incidents within the Global Helpdesk system Manage UK & Ireland support queues Create and maintain a customer focused IT support environment Provide an effective L2 Helpdesk service to employees (in person / remotely) Create and maintain a good relationship with Global L1 Helpdesk Organise UK IT Team resources, ensuring sufficient shift coverage to support business operations Provide Active Directory support Provide PC/Laptop support (hardware and software) Support all CMA-CGM applications (including subsiduaries) Document technical processes, best practices, and IT procedures to ensure efficiency and knowledge sharing. Provide timely and effective technical support of computers, servers and mobile devices Provide a secure and reliable electronic environment. Monitor daily backup procedures ensuring compliance Organise regular travel to UK & Ireland offices for proactive IT Support (6 offices) Occasional travel to other European offices could be a possability Key Performance Indicators Significant IT support experience in a business IT environmentKnowledge of Microsoft Windows 11 & Server 2019 / 2022Knowledge of Active Directory / DNS / DHCPGreat customer service and IT troubleshooting skillsAttention to detailAbility to work on own initiative and as part of a teamExcellent time management skillsKnowledge of VM Ware hosting Environments desirable Additional Information This role will require occasional travel within the UK and possibly Europe. Profile and Required Skills Microsoft Windows (Clients) -Windows 11 Microsoft Windows 2019 / 2022 Server Knowledge of Active Directory Administration Knowledge of Hyper-V and VMWare virtualisation - desirable Knowledge of Microsoft Office 365 / Teams telelphony Experience using an IT ticketing system based around ITIL framework Knowledge of PC deployment via SCCM IT Security (Antivirus software / Spam / Phishing awareness etc ) Practical and Technical Knowledge Microsoft Windows operating systems Active Directory / DNS / DHCP etc. Virtual environments (VMWare and Hyper V) desirable Understanding of ITIL best practises Aptitude for troubleshooting Proactively drives innovation and stays ahead of emerging technologies WHAT DO WE OFFER? Not only do we offer a competitive salary, we also offer a generous benefits package including: 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave Discretionary annual bonus Enhanced pension scheme up to 15% total contribution Life assurance x4 Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan Hybrid Working Cycle to work scheme/ Season ticket loans Enhanced policies including Maternity & Paternity Employee recognition awards CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. Join us and discover a world of opportunities!

Purpose of the role: To deliver and continuously improve technology training, digital support, and eLearning content creation for Crowe, supporting both internal teams and SME clients. This hybrid role is central to Crowe's digital transformation, blending enablement, support, innovation, and AI adoption. The postholder will act as a champion for digital and AI fluency, ensuring all staff and clients are equipped for the future. Key responsibilities include, but are not limited to: Proactive Weekly Tasks: Independently update all training materials (PowerPoint, face-to-face, eLearning) as and when departmental changes or communications occur. IT Inductions: Conduct face-to-face inductions (September/January) and offshore as required. Admin Ownership: Take full responsibility and manage the administration of September and January intakes, including MyStart sessions. Ad-hoc Training: Respond to requests and, if no material exists, create new eLearning courses (e.g., Outlook Core competencies). • Dynamics 365 Training: Deliver training, guidance and ongoing support for Dynamics 365 as it becomes a key business application. Software Testing: Participate in testing groups and provide feedback on new technology. • Stakeholder Engagement: Communicate and deliver confidently with all levels of the business, including, but not limited to trainees, staff managers and senior leaders. • Travel: Willingness to travel, sometimes intensively (e.g., 3 days/week for 2 months), with a preference for in-person delivery. Future Focus: Anticipate technology advances and Crowe's evolving needs, ensuring training and support remain relevant. Cross-Departmental Collaboration: Proactively build relationships with other departments, ensuring Enablement is included in their plans. Content & LMS Management: Own the content creation and LMS management cycle (e.g., 3-month rotation), ensuring materials are updated and communicated via regular channels. • Innovation: Actively contribute ideas to the innovation programme and embrace continuous learning. Behaviours & attributes: • Initiative & Autonomy: Works proactively, takes ownership, and is a genuine self-starter. • Adaptability & Curiosity: Comfortable with ambiguity, open to learning new tools, and willing to experiment. • Communication: Engages confidently with all members of the firm and external clients; expresses ideas clearly in person and in writing. • Collaboration: Values teamwork, shares ideas, and supports colleagues in their development. • Digital & AI Fluency: Demonstrates a genuine interest in technology, AI, and digital transformation. • Continuous Learning: Commits to ongoing professional development and keeps skills up to date. • Inclusion: Champion digital inclusion and accessibility, ensuring no one is left behind and tailoring support for different learning styles and levels. • Resilience & Tenacity: Remains motivated and engaged through challenges and change. Technical skills, experience & knowledge: • Background in technology/helpdesk/support, with a genuine interest in helping people and solving problems. • Hands-on experience with major tools: Microsoft 365, SharePoint, Articulate, Rise 360, Camtasia, and Copilot (AI). • Experience creating eLearning content for LMS platforms. • Strong initiative and autonomy-able to "pick stuff up and go with it." • Adaptability-comfortable with ambiguity and training on software that is in agile development. • Excellent communication skills, able to engage confidently with all departments and levels. • Willingness to travel and deliver training in person • Excited by technology, change, and supporting others. Required Skills & Qualifications: • Knowledge of Excel's Power Query and Power BI. • Experience using document management systems, Dynamics 365 or similar CRM platform. • Knowledge of instructional design models (ADDIE, Bloom's Taxonomy). • Experience using Articulate and RISE 360, Camtasia for eLearning content creation. • Understanding of adult learning principles and accessibility standards. About Crowe Crowe is a leading national audit, tax, advisory and consulting firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in over 140+ countries and across more than 800+ offices globally. Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow's questions and make smart decisions that have lasting value through the highest quality audit, tax, advisory and consulting services. Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other. At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential. Why choose Crowe? At Crowe we understand that it is often the culture and values of a firm that are most important when looking for a new workplace. Whether you're working in statutory audit, corporate tax or you're a marketing or HR specialist, we place our people at the centre of everything that we do; promoting a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We listen to our people and adapt to their changing needs alongside the needs of our growing business. We invest in our people to help them be the best they can be

IT Technician Knowsley/St Helens (On-site) 16 - 23.68 per hour (Inside IR35) 1 month+ (Extensions likely) An IT Technician is required for our education client. You will be joining a busy IT & Reprographics Department. Responsibilities: Provide 1st and 2nd line support, responding to hardware, software, and network queries. Deliver exceptional customer service, ensuring users feel supported and valued. Take ownership of issues, escalating when necessary and keeping users informed throughout. Log and update all calls within the helpdesk system, identifying trends and helping improve efficiency. Support a range of ICT systems and equipment across the organisation, including LAN/WAN environments. Maintain high standards of professionalism, accuracy, and organisation. Work collaboratively with colleagues to ensure SLAs and service targets are met. Contribute to continuous improvement by helping develop robust support processes. Maintain awareness of information security practices and respond to risks appropriately. Skills: Recent experience in an IT support or customer service environment Great communication, listening and customer service skills Active Directory, SCCM. Windows upgrades etc Strong troubleshooting and diagnostic abilities DBS (valid or had one previously) Desirable: Experience working in an education (HE/FE) environment

IT Support Technician O365 NE Cambridge (Hybrid office based initially, then typically 23 days per week from home) Basic salary + Bonus + Benefits + excellent career progression opportunity into new areas of technology! About the Role We are looking for a motivated IT Support Technician to join a rapidly growing team. In this role, you will support customers across the UK with their Microsoft cloud environments, focusing on Microsoft 365, Windows 11, and related technologies. You will work as part of a busy helpdesk team providing end-user support for Microsoft 365 based systems. The role requires strong problem-solving skills, the ability to diagnose and resolve technical issues efficiently, and excellent communication with users. This position offers a challenging and rewarding environment for ambitious technicians who are eager to grow their skills and build a long-term career in IT. Key Responsibilities Provide end-user support for Microsoft 365 environments Support and troubleshoot Microsoft Windows 11 Diagnose and resolve technical issues via telephone and email Deliver excellent customer service while managing helpdesk requests Escalate complex issues when necessary while maintaining ownership of tickets Previous experience within a MSP / fast-paced helpdesk environment Key Skills End-user support of Microsoft 365 End-user support of Microsoft Windows 11 Excellent telephone and email communication skills Supporting Skills Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune Full clean driving licence If you are passionate about Microsoft technologies and want to grow your career in a supportive and forward-thinking IT environment, we would love to hear from you. At Polkadotfrog we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments. Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match. Whilst we would love to get back to every applicant, it is not always possible. If you havent heard from us within 5 days, please note that your application has not been successful on this occasion. INDH

Role: Technical Support Engineer Location: Manchester (2 x a month onsite) Are you a technically curious support professional who enjoys solving data and API challenges? We're hiring a Technical Support Specialist to join a growing SaaS business transforming how TV and digital advertising campaigns are planned, tracked and optimised. This isn't a password-reset helpdesk role. As a Technical Support Specialist , you'll work directly with data integrations, APIs, tracking pixels and reporting tools, partnering closely with Product and Engineering to resolve real technical challenges. What you'll be doing: Troubleshooting API, data and integration issues Working with JSON, SQL and browser developer tools Supporting agencies, advertisers and broadcasters Reproducing and documenting bugs for Engineering Improving documentation and customer workflows What we're looking for: 2+ years in Technical Support / Product Support (SaaS environment) Strong troubleshooting mindset Experience with APIs, JSON or web technologies SQL or data analysis skills Clear communicator who can explain technical issues simply Why consider this role? Modern SaaS platform with real market impact Remote working Clear progression into Product, Engineering or Senior Support Collaborative, low-ego culture Exposure to AdTech and Data analytics If you're a Technical Support Specialist who wants more ownership, more technical depth and a clearer progression path - click apply now.

IT Support Technician Manchester - 5 days a week on-site 3 month contract 120 per day (inside IR35) Our client is currently hiring for a IT Support Technician to join a dynamic team supporting a well-established client based in Manchester. This is an excellent opportunity for someone with strong helpdesk and desktop support experience to make an immediate impact. Key Responsibilities: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. Diagnose and resolve hardware, software, and network issues. Support Windows 10/11 environments Maintain accurate documentation of support requests and resolutions. Collaborate with other IT team members to ensure smooth operations. Requirements: Previous experience in a 1st Line Support or Desktop Support role. Strong troubleshooting skills across hardware, software, and networking. Experience with PC builds and deployments. Familiarity with Windows OS, and basic networking concepts. Excellent communication and customer service skills. Ability to work independently and manage time effectively.

We're looking for a friendly 1st Line IT Helpdesk Analyst to join the internal IT team of a well-run business with around 350 users on a 3 month contract. This role is focused on providing great service to colleagues rather than firefighting constant technical issues. The helpdesk supports industry-specific software and day-to-day IT needs across the business. Typical tasks include: Responding to 1st line IT support queries from staff Helping users with application access, passwords and basic troubleshooting Building and configuring new starter equipment using documented processes Managing user accounts and devices through Active Directory, Microsoft Intune and Microsoft Azure Supporting device deployment using Windows Deployment Services (WDS) Maintaining IT equipment through effective asset management The IT team has built an excellent reputation internally based on their high level of service, so your communication skills will be top notch! Nottingham city centre / 3 days a week in the office. Please apply for this IT Helpdesk Analyst - 1st Line Support role ASAP. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

About the opportunity Send your CV to us, complete the fully-funded course and get a certified qualification. Are you ready to launch a career in cyber security? Netcom Training s fully-funded Cyber Security course (NCFE Certificate in Cyber Security Practices, Level 2) equips you with the practical skills employers in Greater Manchester are actively seeking. From threat intelligence and security testing to incident response and ethical compliance, you ll gain hands-on experience that prepares you for today s fast-growing cyber security and IT roles. Our learners have gone on to roles such as Cyber Security Analyst, Junior Penetration Tester, SOC Analyst, and IT Support, working with companies across tech, logistics, public services, and digital sectors. Complete the course and gain a guaranteed interview with a leading employer, helping you start your career protecting businesses, data, and digital systems. Course Details Start Date: 16/02 Duration: 14 weeks Format: Online, practical workshops Schedule: Mon-Thurs 6-9PM What you ll learn Cyber Principles: Understand core frameworks and security principles. Threat Intelligence: Develop expertise to identify risks and analyze threats. Vulnerability Testing: Conduct cyber security testing, identify vulnerabilities, and implement controls. Incident Response: Prepare for and respond to live cyber security incidents. Ethics & Law: Understand legislation and ethical conduct within the cyber security sector. Professional Skills: Build the behaviours required for the modern cyber security workplace. Career Pathway Successful participants are guaranteed an interview with us or our network of UK-wide partners working with leading brands. Potential Roles: Trainee Cyber Security Analyst, SOC Analyst, Junior Information Security Officer Eligibility This is a government-funded opportunity. To apply, you must: Live in Greater Manchester. Be aged 19 or over. Earn below the gross annual wage cap of £32,400. Not currently be undertaking other government-funded training. Right to Work: You must have lived in the UK/EU for the last 3 years and have the right to work in the UK (Student/Graduate visas are not eligible). Cost This is a fully-funded course with no fees complete the training, gain essential cyber security skills, and secure your guaranteed interview. IT Support: Manage helpdesk tickets, resolve technical issues, and configure operating systems. Network & Cloud: Configure network devices and explore cloud computing models like IaaS and SaaS. Digital Security: Learn to protect data using risk management, SIEM tools, and vulnerability assessments. Data Management: Source, cleanse, and analyse data to present actionable insights. Digital Transformation: Explore Agile project management and how to support digital change. Sector Skills: Understand IT policies, legislation, and industry structure. Career Pathway Successful participants are guaranteed an interview with our network of partners. Potential Roles: IT Support Technician Cloud Support Assistant Junior Network Engineer Service Desk Analyst Eligibility This is a government-funded opportunity. To apply, you must: Live in Greater Manchester (GMCA region). Be aged 19 or over. Have lived in the UK/EU for a minimum of 3 years. Earn below the gross annual wage cap. Prerequisites: Basic IT skills are required. Cost This is a fully-funded course with no fees complete the training, build your portfolio, and secure your guaranteed interview. provided you meet the learner obligations outlined in our employablility terms and conditions, which can be found on our website.

Your new company A multi-academy trust in Yorkshire has approached Hays with an exciting opportunity for an IT technician to provide support to a high school based in Sheffied. This is a permanent, Full time role offering variety, responsibility, and the opportunity to work across multiple educational settings. This role will be based onsite 5 days a week. Your new role As an IT Technician, you'll play a key role in ensuring the smooth running of ICT systems across multiple school sites. Reporting to the IT Network Manager and working within a supportive team, you will: Maintain and support the ICT network, hardware and software. Assist staff and students with day-to-day technical issues, ensuring efficient and customer-focused service. Contribute to ICT development projects, helping to optimise system performance and introduce new technologies. Manage and update inventories, helpdesk tickets, and documentation. Install, configure and maintain ICT equipment, following best practice and regulatory standards. Support training, integration of systems and ongoing digital development across the organisation. What you'll need to succeed To excel in this role, you will need: Experience supporting IT networks in a busy, multi-user environment. Strong working knowledge of Windows 11, Microsoft 365 and a range of hardware devices (PCs, laptops, tablets). Understanding of networking fundamentals such as DNS, DHCP, Active Directory and Group Policy. Experience using a helpdesk system and providing high-quality technical support. Excellent communication skills and the ability to work effectively as part of a team. A proactive, customer-focused approach with the ability to problem-solve and learn new skills. A commitment to safeguarding and supporting young people. What you'll get in return In return, you'll be part of a supportive and friendly team that values professional growth and collaboration. Benefits include: Opportunities for training, development and career progression within a growing organisation. A positive working environment that promotes innovation and teamwork. Competitive salary £26400- £28598 per annum and pension scheme. Free car parking Supportive and friendly staff and leadership team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Job Title: 1st Line Support Engineer Service Desk Location: Preston, UK (Office based) Salary: £28,000- £30,000 DOE + Benefits Employment Type: Full Time All applicants must have the right to work in the UK, our client cannot provide sponsorship About the Company Our client is a growing MSP based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. Role Overview We are seeking a 1st Line Support Engineer to join a busy service desk team. This is a early-career role for someone with 1+ years IT support experience, providing technical assistance to clients and escalating more complex issues to 2nd Line engineers. Key Responsibilities Provide 1st line support for client IT issues via phone, email, or ticketing system. Troubleshoot and resolve basic issues with Microsoft 365 / Office 365, Windows PCs, laptops, and endpoint devices. Assist with password resets, account management, and software installations. Escalate more complex issues to 2nd Line engineers as appropriate. Maintain accurate ticket documentation and keep clients updated on progress. Ensure SLAs are met and provide excellent customer service. Essential Skills & Experience 1+ years experience in IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment. Basic knowledge of Windows desktop and server environments. Familiarity with Microsoft 365 / Office 365. Good communication and customer service skills. Ability to learn quickly and follow guidance from senior engineers. Desirable Skills Basic understanding of networking (TCP/IP, DNS, DHCP). Exposure to Intune, Azure, or virtualisation (VMware / Hyper-V) is advantageous. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) Benefits Competitive salary with a yearly performance-related bonus Training and career development support Pension scheme Friendly and collaborative MSP environment with great progression opportunities Set2Recruit are acting as an employment agency in relation to this vacancy

Our client is a rapidly expanding, award-winning IT company based in Northampton. They partner with small to medium businesses across the UK and are committed to helping organisations make the most out of their technology. Job Summary The Line 1 Service Desk Engineer provides first-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving day-to-day IT issues, supporting users, and assisting with routine administrative tasks and supporting senior engineers where required, while maintaining high customer service standards. You will work closely with customers, senior engineers, and the service desk team to troubleshoot issues, escalate when required, and ensure systems remain reliable, secure, and well-supported. Job Summary The Line 2 Service Desk Engineer provides second-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving escalated technical issues, supporting complex infrastructure troubleshooting, and assisting with the maintenance and improvement of customer IT environments. You will work closely with Line 1 engineers, senior engineers, and customers to diagnose and resolve technical problems, implement changes, and ensure systems remain reliable, secure, and well-supported. The role also involves mentoring Line 1 engineers and contributing to the ongoing development of service desk processes and documentation. Key Responsibilities Service Desk Support Provide first-line technical support via phone, email, and ticketing systems Troubleshoot and resolve common IT issues including: Microsoft 365 user support (Outlook, Teams, SharePoint) Password resets and account management Basic Active Directory administration Endpoint and device support (Windows PCs, laptops, printers) Network connectivity issues (Wi-Fi, VPN/Internet access) Log, update, and manage tickets in the PSA system Escalate complex technical issues to senior engineers where appropriate Work within agreed service levels and ticket priority targets Customer Support Deliver professional and friendly support to end users Communicate clearly with both technical and non-technical users Keep customers informed of progress on incidents and service requests Maintain strong customer service standards and response times. System Administration & Monitoring Perform routine administrative tasks such as user onboarding/offboarding Monitor alerts generated from RMM systems Assist with patching and routine maintenance tasks under the guidance of senior engineers Support endpoint management and security tools Documentation & Process Maintain accurate ticket notes and documentation Follow internal processes including change management and security procedures Contribute to knowledge base documentation where applicable Required Skills & Experience Technical Skills Basic experience working in an IT support or helpdesk environment Familiarity with Microsoft technologies including: Windows 10/11 Microsoft 365 (Exchange, Teams, SharePoint) Active Directory / Entra ID Understanding of networking basics (IP addressing, DNS, Wi-Fi, VPN) Experience using service desk tools or ticketing systems Basic troubleshooting skills for hardware and software issues Desirable Experience Experience working in a Managed Services Provider (MSP) Exposure to RMM and PSA platforms (e.g., Datto RMM, Autotask) Knowledge of endpoint security or backup tools Basic scripting or PowerShell knowledge Working Location, Travel & Hours This role may involve a combination of office, remote, and occasional customer site work depending on operational requirements. Occasional site visits may be required and will initially be supported by a senior engineer. Work may be performed from the office, remotely, or occasionally at customer premises Occasional travel may be required Some out-of-hours work may occur during maintenance or change windows. This will be agreed beforehand. Flexibility in working hours may be required in line with business needs Personal Attributes Strong customer service and communication skills Good problem-solving and troubleshooting ability Willingness to learn and develop technical skills Ability to work in a fast-paced support environment Organised and detail-oriented Team-focused with a proactive attitude

Join a Leading IT Support Team as a Service Desk Engineer - Be the First Point of Contact! Are you passionate about delivering exceptional IT support? Our client, a trusted provider of managed IT services, is seeking a dedicated Service Desk Engineer to join their dynamic team on the outskirts of Havant. This is an excellent opportunity to work within a professional environment that values stability, clarity, and customer satisfaction. This is a full-time permanent role paying £27,976 with hybrid working opportunities. Act as the primary point of contact for customers, providing professional and reassuring first-line support Manage and resolve incident tickets efficiently within a structured ticketing system Follow established incident, request, and escalation processes confidently Keep customers informed of progress, actions taken, and expected resolution times Log, categorise, and document all service activities accurately for visibility and control Escalate complex issues to technical teams with clear handover information Maintain service quality, meet defined performance levels, and support service improvement initiatives Participate in a rota for out-of-hours support including evenings and weekends Support onboarding, changes, and offboarding processes for staff Adhere to company policies, processes, and information security standards Share knowledge and collaborate with team members for continuous service improvement Candidate Requirements Proven experience in a first-line Service Desk, helpdesk, or IT support role within an MSP or IT services environment Strong knowledge of Microsoft 365 environments, including user administration and troubleshooting Experience managing incidents and service requests within a structured ticketing system Excellent communication skills with the ability to convey technical information clearly and calmly Ability to follow documented processes and maintain accurate records Dependable, disciplined, and customer-focused with a calm approach to support If you are ready to make a positive impact in a supportive environment, apply now to join a company that cares about its people and clients alike. This is your chance to grow your career as a Service Desk Engineer in a role that values professionalism and stability.

Service Delivery Manager (SC Cleared) ITIL V3 ITIL V4 Leeds (Hybrid) 6 Month Contract to £425-£450/day (Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred , Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026. Hybrid Working - 3 days/week remote (WFH), and 2 days/week working on-site from the Leeds office. Occasional travel Manchester. Day Shift with participation in an on-call rota for Major Incident Management. A chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experienced Service Delivery Manager / Service Management role Service Management expert across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic problem-solving approach. Proven advocate and practitioner of ITIL best-practice processes. Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. Hands-on experience with ITSM / helpdesk tooling (e.g. ServiceNow) Also provide on-call Major Incident Management cover, ensuring rapid coordination, clear communications and effective resolution. Deliver service reporting, including performance, SLA compliance, risks, issues, and improvement initiatives. Support knowledge transfer and offboarding of the core Technical Service Desk (TSD) team where required as part of insourcing. Apply ITIL best practice across helpdesk and support services, ensuring consistency, governance, and continual improvement. Ensure technical solutions continue to meet business requirements throughout the service lifecycle. Oversee the end-to-end service lifecycle, including service support, delivery, and transition activities. Desirable: Experience in Major Incident Management, Incident Management, and Service Transition Strongly desirable SC Security Clearance used on a project within the past 12 Months.

IntaPeople are looking to recruit an IT Field Service Engineer with specific skills in copiers to join a rapidly growing team based in Wales. As a Mid-Senior level Engineer, you will play a key role in keeping their clients systems running whilst troubleshooting and carrying out repairs when needed, to new installations and proactive support. What you ll be doing Responding to support tickets through their internal helpdesk system. Using remote management tools to diagnose and resolve technical issues Installing, configuring, and networking copier devices. Carrying out preventative maintenance schedules to minimise downtime. Maintaining accurate service records and reporting. Visiting customer sites to carry out maintenance, repairs, and installations M4 Corridor/Wales What they re looking for: Proven experience working as an IT Support Field Engineer Previous experience working with photocopiers such as Kyocera or other brands like HP or Ricoh or Canon or Xerox Strong technical troubleshooting skills with both hardware and software. Experience working with ticketing/helpdesk systems. Familiarity with remote monitoring/management tools. We are looking for either a permanent engineer or contract engineer for the interim whilst recruiting a permanent engineer. Ideally you will be based from the Swansea/west area and cover client sites throughout Wales including M4 corridor. Permanent role - Salary £32,000 - £37,000 depending on experience plus strong company benefits or Temp role - Hourly/Day rate - £21.00 - £23.00 / £160.00 - £180.00 per day For more information, please call Nathan Handley on (phone number removed).

We are seeking a proactive and technically skilled IT Systems Administrator to manage and support our Microsoft 365 environment across three tenants, covering approximately 25 users. This is a hands-on role that combines systems administration, user support, security, and infrastructure improvement. This is a senior level role, incumbent is expected to Improve the environment and lead new initiatives, primarily for M365 environments and take responsibility for organisation-wide infrastructure Responsibilities Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Entra ID across multiple tenants. Implement, configure & Manage endpoint devices using Microsoft Intune, including configuration, compliance, and lifecycle planning. Oversee IT asset management: tracking, valuation, depreciation, and upgrade/replacement planning. Handle onboarding and offboarding processes for employees, ensuring smooth IT transitions. Monitor and respond to security threats using Microsoft Defender and Intune; manage malware and attack mitigation. Provide first-line user support and manage the internal IT helpdesk, including reporting and ticket resolution. Maintain and optimise internet and Wi-Fi infrastructure, including Quality of Service (QoS) management. Support special projects and company-wide initiatives involving IT systems or infrastructure. Develop working relationships with external support organisations, agree contracts and support levels. Drive continual improvement of IT infrastructure, processes, and user experience. Manage online identities, DNS records, websites, and API/app registrations. Implement Conditional Access policies for improved security controls Implement a cloud-based print server Upgrade network cabinet, configure new Firewall, upgrade switches Install Wi-Fi for warehouse environment, enable handheld devices and industrial scanner technology Review current M365 licencing structure and recommend efficiencies & opportunities Experience Proven experience in Microsoft 365 administration (Exchange, Teams, SharePoint, Entra ID). Strong knowledge of Microsoft Intune and endpoint management. Experience with IT asset lifecycle management and planning. Familiarity with Microsoft Defender and general cybersecurity practices. Solid understanding of DNS, domain management, and web technologies. Excellent troubleshooting and user support skills. Ability to manage multiple tenants and work independently across varied systems. Strong documentation and reporting skills. Microsoft certifications (e.g., MS-102, MD-102, SC-200, SC-200) are a plus. Experience with scripting (PowerShell) for automation. Familiarity with ITIL practices or helpdesk systems. By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily.

2nd Line Support Engineer London £30,000 - £35,000 We have an exciting opportunity for a highly motivated individual to join our client, a managed Services Technology business, to work on their rapidly growing Outsourced IT Helpdesk. As a 2nd Line Engineer, you will be supporting one of their high-profile clients in resolving incidents within their Microsoft 365, Azure Active Directory and Intune environments. Job Duties Provide second-line technical support for Microsoft 365, Azure Active Directory, and Intune environments, resolving incidents efficiently and effectively. Investigate, diagnose and resolve complex technical issues escalated from first line support. Communicate clearly and professionally with customers, including face-to-face interactions, ensuring a high level of customer satisfaction. Maintain accurate documentation of all support activities, including incident reports and resolution steps. Collaborate with third-party vendors and internal teams to resolve issues beyond the immediate scope. Participate in continuous service improvement initiatives by providing feedback and suggestions. Ensure compliance with company policies, procedures and security standards in all support activities. Support desktop and mobile device management through Intune, including policy application and troubleshooting. Monitor system performance and assist with the deployment of updates or patches as required. Required Experience: At least two years experience working in a second-line IT support capacity. Strong understanding of Microsoft cloud technologies, including Microsoft 365, Azure Active Directory and Intune. Good knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN and firewalls. Excellent verbal and written communication skills, with the confidence to engage directly with customers. Ability to commute reliably to Central London on a daily basis. A relevant IT qualification or equivalent experience in a technical support role is essential. Experience supporting Microsoft 365 workloads and Azure Active Directory services. Experience with device management solutions, preferably Microsoft Intune. Strong problem-solving skills with a methodical approach to incident management. Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Good interpersonal skills with the ability to explain technical information clearly to non-technical users. To apply for this role as 2nd Line Support Engineer, please click 'Apply Online' and upload an updated copy of your CV. Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.

We are working with a powerhouse in the logistics and e-commerce world (with their London based HQ) and have a very exciting opportunity for someone to join them as a Data Analyst for the next 3+ months, with a great potential of something permanent being available for the right person. In this role you would be working very closely with the commercial team, focused on supporting the team with data analysis, reporting and performance insights, in particular looking at success factors, lead times, sales volumes etc. Your main focus will be around building and maintaining dashboards, analysis of sales performance and helping teams use data more effectively. Additionally, you'll be working across the wider commercial teams and providing Salesforce support, so it's a necessity that you have great communication skills as well as Salesforce (or similar CRM) knowledge. This is a project to help cleanse data and catch up, really we need someone that has some form of Data Analytics experience (2+ years) and in particular within a sales or revenue capacity. You'd be working a standard 9-5 day, Monday to Friday, and to start can work a 4 in/1 out hybrid split, and then after settling work 3/2. The offices you'd be working in are based in-between Marylebone and Fitzrovia, less than a 10 minute walk to Oxford Circus Station. As this is temporary, you'd be completing weekly timesheets and paid each Friday, working at an hourly rate of 18 per hour. What you'll be involved in: CRM & Data Support Work with the CRM Lead to ensure reporting aligns with Salesforce processes and data structures. Help maintain data quality and support improvements to CRM reporting. Assist in translating commercial reporting needs into system requirements. Support the Commercial team with Salesforce queries, creating training materials for FAQs. Data & Reporting Build and maintain dashboards and reports in Salesforce. Produce regular sales performance reports including pipeline, conversion and revenue metrics. Support the creation of reporting packs for monthly reviews and commercial meetings. Sales Performance Insights Analyse sales data to identify trends, opportunities and performance gaps. Support sales managers with insights on pipeline health, forecasting and productivity. Maintain KPI trackers and sales scorecards. What we're looking for Any form of early career exposure and experience within revenue operations would be ideal. Familiarity with and confidence using Salesforce or similar. Ability to interpret data and present insights clearly. Curious, detail-oriented and comfortable working in a fast-paced environment. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

IT Helpdesk Technician Derby Permanent £27,000 Base + Benefits IT Helpdesk Technician needed for an established + expanding IT solutions business based in Derby . This is a permanent, full-time position working on site from the company's head office in Derby . Start ASAP ideally in March/April 2026. Prior experience of working in an IT Support, Helpdesk, or Service Desk role including repairing / supporting IT equipment and hardware. Key skills, experience + duties will include: Providing remote IT Helpdesk Support to customers by phone, email + chat. Hardware diagnostics, repairing returned hardware, testing + configuring bespoke software solutions. Liaising with suppliers to manage stock, managing shipping, dispatch + logistics. Working knowledge of Windows + Android operating systems, MS Office + CRM systems preferred. Experience of EPOS systems + related hardware is advantageous but not essential. Soft Skills: logical, work ethic, eye for detail, organisation, prioritisation, communication, self-motivated, collaborative. Out of Hours support on a team rota basis (typically 1 week in 5). Benefits include: 25 days holiday (plus BHs) + day off on your birthday + pension + life insurance + health care + OOH bonus + More!

Role: 2nd Line IT Support Engineer (M365) Location: Cambridgeshire Hybrid (2/3days from home) Salary: up to £34,000 + bonus We are recruiting on behalf of a leading client for a Senior Technician to join their team. This is a hands-on technical position supporting Microsoft 365, Windows 11, and other Microsoft cloud systems for customers across the UK and beyond. This role offers a challenging environment for ambitious technicians, with excellent opportunities to develop your technical skills and progress your career within IT. Key Responsibilities but not limited to: Provide end-user support for Microsoft 365-based systems as part of the helpdesk team. Analyse technical problems and provide effective diagnosis and solutions. Support Microsoft Windows 11 environments. Communicate clearly and effectively with users via telephone and email. Deliver support for a range of Microsoft cloud services including Exchange, Teams, SharePoint, and Intune. Requirements: Minimum of 2 years experience in first, second or third-line support within an MSP or other high-paced helpdesk environment. Strong troubleshooting and analytical problem-solving skills. Excellent written and verbal communication skills. Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune. Clean driving licence. Additional Information: Most team members work approximately 2 3 days from home per week. Occasional early shifts (6 30) or late shifts (12 00) may be required. Participation in an on-call rota for evenings and weekends is required (additional pay applies). Benefits: Profit share and annual performance bonuses (typically % of base salary annually). 20 days annual leave plus Bank Holidays, with the option to purchase up to 20 additional days through a Flexible Leave scheme. Flexible hybrid working, typically up to three days per week working from home. 12 paid training days per year on a certified Microsoft syllabus. Free unlimited electric vehicle charging Access to the Octopus EV company car scheme for discounted electric vehicle leasing. Please apply now for more information. Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further. Please note that we are not able to provide support with visa sponsorships and all applicants must have the right to work in the UK. INDEEDCOMM

Job Title: Senior IT Technician Location: Waterlooville, Hampshire Salary: 27,780 per annum Job Type: Permanent, Full time, 52 weeks per year Working Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.30am to 15.30pm (unpaid lunch break of 30 mins each day) About the role: The Governors are seeking to appoint a Senior IT Technician to join our hardworking, committed and enthusiastic IT Support team. The Senior IT Technician's role is to support the IT Support Team in the day-to-day delivery of high-quality IT services to the school. Working as part of a small team supporting a Secondary school and Sixth form college in Waterlooville and two primary schools in Portsmouth, our team supports 2,000 users and 1,200 windows devices, network infrastructure, printers, photocopiers and classroom equipment as well as CCTV, telephone system and sound and lighting equipment. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. Key Responsibilities: The primary responsibilities of the role are: Network Maintenance - You will maintain network integrity and security by managing user lifecycles through Active Directory and Office 365, performing routine hardware maintenance, and overseeing firewall policies and system imaging to ensure a stable, updated environment. IT Support Helpdesk - You will manage and configure a diverse range of school-wide systems, spanning core networking, security, MDM, and multimedia while ensuring all support incidents and change requests are documented in strict accordance with team SLAs. Take ownership of support incidents - You will provide proactive, friendly technical support by efficiently managing the full ticket lifecycle from active listening and rapid resolution to clear communication and escalation when necessary, ensuring high user satisfaction. Asset Management - You will be responsible for the full lifecycle of IT and A/V infrastructure, from high-standard installation and inventory management to proactive maintenance and warranty support. Other IT Responsibilities such as setting up and operating AV equipment, assisting with out of hours school events and more. Please note this is not an exhaustive list and a full information pack with a full list of responsibilities can be found on our website. About You: Essential: 4 GCSEs (or equivalent) C and above (including Maths and English) Level 3 (or equivalent) in IT Infrastructure (or similar) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Ability to effectively use ICT packages (Office Suite and email) Displays commitment to the protection and safeguarding of children and young people Excellent communication skills Well-developed interpersonal skills Confidence Ability to see a project or task through to a successful conclusion Imagination and vision Strong commitment to team- working and partnership The following would be desirable: Knowledge of IT systems and software Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Please note all staff will be required to complete and obtain a clear Enhanced DBS Benefits: Generous pension scheme Access to the canteen serving delicious home made hot and cold food An active staff association which organises staff socials throughout the year and an emphasis on staff well-being Additional Information: Closing date: Sunday 22nd February 2026 5pm Interviews: Week commencing 23rd February 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Support Engineer, Support Technician, Desk Support, IT Support Technician, IT Support Engineer, may also be considered for this role.

A growing UK-based organisation with multiple operational sites is looking to recruit a Senior IT Support Engineer to strengthen its internal IT team. This role will see you supporting a broad user base while helping to ensure the company s technology systems remain reliable, secure and efficient. The Role: As a Senior IT Support Engineer, you will act as a key escalation point for technical issues and work closely with colleagues across the organisation to deliver effective IT support. In addition to hands-on troubleshooting, you will help maintain stable IT systems and assist with projects and service enhancements. Responsibilities include: Acting as an escalation point for technical support issues across desktops, servers, networks and business systems Diagnosing and resolving more complex user and system issues Managing incidents and service requests through the service desk to resolution Supporting and administering Microsoft 365, Active Directory and Windows environments Assisting with the management of company devices including laptops and mobile devices Supporting device management platforms and MDM solutions (experience with Intune beneficial) Working with external suppliers and vendors where required Contributing to system upgrades, IT improvements and infrastructure projects Supporting the setup and management of user accounts, devices and access permissions Troubleshooting network connectivity issues across LAN, WAN and wireless environments Sharing knowledge with colleagues and supporting less experienced members of the IT team About You: To succeed in this role, you will have a strong background in IT support and be comfortable working within a busy service environment. You will be confident diagnosing technical issues while maintaining a professional and customer-focused approach when supporting users. The ideal candidate will have: Around 3+ years experience in an IT support or service desk environment Strong experience working with Microsoft 365 and Active Directory Proven experience supporting Windows 10 and Windows 11 Experience using IT Service Management or helpdesk systems Exposure to mobile device management platforms Good troubleshooting skills across a range of IT technologies The ability to communicate technical information clearly to non-technical users A proactive and organised approach to managing workloads What s on Offer: Competitive salary 25 days annual leave plus bank holidays Company pension scheme Ongoing training and development support Opportunity to progress into Team Lead or supervisory roles over time Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)

Trainee Cyber Security Analyst - No Experience Needed Launch your career in IT & Cyber Security - starting today. Looking for a career change? Currently employed but want something more secure and future-focused? Or maybe you're between roles and ready for a fresh start? Train online at your own pace and begin your journey into IT and Cyber Security in as little as 1-3 months. Please note this is a training course and fees apply. Job guaranteed - complete the programme and get a job or your money back. Our candidates earn £30,000-£40,000. Why Cyber Security? Cybercrime is rising every year, and businesses of all sizes urgently need skilled professionals to protect their systems, networks, and data. Cyber Security isn't just a job - it's a long-term, resilient career. How It Works Step 1 - Accredited Online Training Start with globally recognised certifications from CompTIA, the industry leader in IT and Cyber Security training. CompTIA A+ (Core1 & Core2) CompTIA Network+ CompTIA Security+ These globally recognised certifications are the most requested qualifications for IT roles and provide the technical foundation required to progress into Cyber Security. Step 2 - Practical Hands-On Labs Cyber Security is practical. You'll gain real-world experience through lab simulations that allow you to practise: Configuring networks Troubleshooting systems Identifying vulnerabilities Implementing security measures This hands-on experience gives you the confidence employers look for in IT professionals. Step 3 - IT Technician Placement (£30K-£40K) We work with you to secure your first role as an IT Technician, IT Support Analyst, or Helpdesk Engineer. While gaining real industry experience, you'll unlock your second phase of training, including: CompTIA Security+ Optional pathways such as Certified Ethical Hacker (CEH) After 2+ years of experience, you'll be positioned to move into higher-paying Cyber Security roles with average starting salaries from £45,000+. We Get You Hired Our programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. Complete the programme, follow the process, and if you don't land a job, you get your money back. "I started with no IT experience. Within months I was working in a Helpdesk role and now I'm progressing into Cyber Security. The structure and support were incredible." What You Get 100% online, self-paced training Accredited, globally recognised certifications Hands-on practical lab experience 1-to-1 tutor and recruitment support Structured pathway into Cyber Security Job guarantee - get a job or your money back Ready to Start? If you're analytical, motivated, and ready to protect organisations from cyber threats, we'll help you turn that ambition into a secure and rewarding career. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.

Trainee Cyber Security Analyst - No Experience Needed Launch your career in IT & Cyber Security - starting today. Looking for a career change? Currently employed but want something more secure and future-focused? Or maybe you're between roles and ready for a fresh start? Train online at your own pace and begin your journey into IT and Cyber Security in as little as 1-3 months. Please note this is a training course and fees apply. Job guaranteed - complete the programme and get a job or your money back. Our candidates earn £30,000-£40,000. Why Cyber Security? Cybercrime is rising every year, and businesses of all sizes urgently need skilled professionals to protect their systems, networks, and data. Cyber Security isn't just a job - it's a long-term, resilient career. How It Works Step 1 - Accredited Online Training CompTIA A+ (Core1 & Core2) CompTIA Network+ CompTIA Security+ These globally recognised certifications are the most requested qualifications for IT roles and provide the technical foundation required to progress into Cyber Security. Step 2 - Practical Hands-On Labs Cyber Security is practical. You'll gain real-world experience through lab simulations that allow you to practise: Configuring networks Troubleshooting systems Identifying vulnerabilities Implementing security measures This hands-on experience gives you the confidence employers look for in IT professionals. Step 3 - IT Technician Placement (£30K-£40K) We work with you to secure your first role as an IT Technician, IT Support Analyst, or Helpdesk Engineer. While gaining real industry experience, you'll unlock your second phase of training, including: CompTIA Security+ Optional pathways such as Certified Ethical Hacker (CEH) After 2+ years of experience, you'll be positioned to move into higher-paying Cyber Security roles with average starting salaries from £45,000+. We Get You Hired Our programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. Complete the programme, follow the process, and if you don't land a job, you get your money back. "I started with no IT experience. Within months I was working in a Helpdesk role and now I'm progressing into Cyber Security. The structure and support were incredible." What You Get 100% online, self-paced training Accredited, globally recognised certifications Hands-on practical lab experience 1-to-1 tutor and recruitment support Structured pathway into Cyber Security Job guarantee - get a job or your money back Ready to Start? If you're analytical, motivated, and ready to protect organisations from cyber threats, we'll help you turn that ambition into a secure and rewarding career. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.

The School Information Systems (SIS) and Data Systems Specialist is a non-teaching, operational role within the Technology, Information Literacy, and Media (TILM) department. The primary responsibility of the role is the day-to-day administration, configuration, and effective operation of the Student Information System (Veracross), which is a core platform underpinning the school's academic and operational processes. Alongside this core responsibility, the role contributes to the development, maintenance, and improvement of applications, data workflows, and automations that support the school's operations. While application development and automation form an important part of the role, particularly over time, stewardship of Veracross, data integrity, and reliable system operation are the priority, especially during the initial period in post. The SIS and Data Systems Specialist reports to and works under the direction of the Network and Data Integration Manager. All development, configuration, and integration work is undertaken within agreed priorities and architectural oversight, ensuring alignment with departmental strategy, security expectations, and school needs. Summary of Major Responsibilities Veracross Administration and Development: Manage the day-to-day administration and configuration of the Veracross Student Information System. Configure schedules, calendars, parent conferences, access controls, and user permissions. Maintain data quality, data integrity, and appropriate access across Veracross modules. Produce reports, data extracts, and imports to support academic and operational teams. Use Veracross APIs, data structures, and tools to develop integrations, scripts, and automations. Applications and Automation: Develop and maintain scripts, workflows, and lightweight applications that improve operational efficiency. Support the design and development of in-house applications to meet school needs. Migrate legacy solutions, including FileMaker Pro databases and applications, to modern and sustainable platforms. Data and Systems Support: Support data flows and integrations between Veracross and other school systems under the guidance of the Digital Integration Manager. Lead and support the data rostering (students and staff) for internal and external assessments including NWEA MAP, ACER ISA, and aimswebPlus in coordination with the Office of Teaching & Learning. Troubleshoot application, data, and integration issues and escalate where appropriate. Maintain clear technical documentation for configurations, scripts, and applications. Security: Apply secure development and administration practices in all work. Follow data protection, access control, and safeguarding requirements when handling systems and data. Identify and escalate risks, data issues, or security concerns appropriately. Collaboration and Professional Growth: Work collaboratively with colleagues across academic and operational teams to understand requirements and deliver effective technical solutions. Respond to and resolve assigned Helpdesk tickets related to Veracross, applications, data, and integrations, in line with departmental service expectations. Escalate issues appropriately and keep stakeholders informed of progress. Participate in team meetings, planning, and professional development. Perform other duties within the scope, spirit, and purpose of the role, as requested by the Digital Integration Manager or Director of Technology. Essential Qualifications/Experience: Experience working with application platforms, databases, or information systems. Demonstrable experience with scripting, automation, or application development. Experience working with structured data and reporting. Strong problem-solving skills and attention to detail. Ability to work collaboratively and take technical direction. Strong written and verbal communication skills. A proven commitment to safeguarding and the welfare of children and young people. Desirable Qualifications / Experience: Experience working with Veracross or a comparable Student Information System. Experience with FileMaker. Experience with AppSheet. Experience with APIs, data integrations, and workflow automation. Experience migrating or modernizing legacy systems. Experience working in a school or similar complex organization. This position description is current at the date shown but following consultation may be changed to reflect or anticipate changes in the role that are commensurate with the job title and salary. The American School in London is committed to safeguarding and promoting the welfare of children and young people and expects all trustees, employees and volunteers to share this commitment. All new appointments will be subject to appropriate checks: Disclosure and Barring Service (DBS enhanced), Disqualification by Association Self-Declaration, Declaration of Criminal Record, checks against the Teaching Regulation Agency (TRA) Prohibition List (Teacher Status Checks) including Identity, Address, Date of Birth, a Full Employment History, Right to Work in the UK, overseas checks where applicable, at least 2 references (one with current or most recent employer, where appropriate) and original documentation of Qualifications (where appropriate). For positions into Senior Management a Prohibition from Management Check (s128 Directive) will also be undertaken. All posts involving direct contact with children are exempt from the Rehabilitation of Offenders Act 1974. However, amendments to the Exceptions Order 1975 (2013 & 2020) provide that certain spent convictions and cautions are 'protected'. These are not subject to disclosure to employers and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website. Shortlisted candidates will be asked to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. You may be asked for further information about your criminal history during the recruitment process. If your application is successful, this self-disclosure information will be checked against information from the Disclosure & Barring Service before your appointment is confirmed. ASL is dedicated to fostering courageous global citizenship in a diverse and inclusive school environment. In our international community, we aspire for the cultures and backgrounds of our employees to mirror those of our families and student body, and we enthusiastically welcome applications from candidates who bring diverse life experiences, perspectives and skills. Educators with knowledge of global education and prospective applicants for any position who are committed to diversity and inclusion are particularly welcome to apply. The American School in London will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, genetic information, gender identity or expression, sexual orientation, marital status, maternity or parental status, or any other legally recognised protected basis under local law. Read our Diversity, Equity and Inclusion statement here .

2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments Security Checks: Perform daily security monitoring and best practice checks across client systems Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL Educated to GCSE level (including Maths and English) (or equivalent) Proof of right to work in the UK A valid UK driving licence and access to a vehicle Previous experience in a customer service focused IT support or service desk role Experience with ticketing systems, SLAs and ITIL-based processes Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online Experience administering Windows environments and end-user devices Strong troubleshooting skills across hardware, software and network support Excellent written and verbal communication skills with a professional phone manner Ability to work independently and as part of a team, remaining calm under pressure DESIRABLE Microsoft certifications or advanced Microsoft 365 administration training A background in a managed service provider (MSP) environment Experience supporting Windows Server environments Knowledge of Microsoft Intune configuration and PowerShell scripting Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online

IT Service Desk Support Up to 16.50 per hour (depending on experience) Bristol, Avon Temporary for 1-2 Months An established organisation based in Bristol is seeking a Temporary IT Service Desk Support professional to join their team for an initial 1-2-month assignment. This is a great opportunity for someone with strong first-line support experience who can quickly integrate into a busy IT environment and provide excellent technical support to internal users. Key Responsibilities: Acting as the first point of contact for IT support queries via phone, email, and ticketing systems Logging, prioritising, and managing incidents and service requests in line with internal SLAs Providing 1st line technical support for hardware, software, and system-related issues Troubleshooting common issues relating to Windows environments, Microsoft 365, and user access Supporting with user account administration, password resets, and permissions Assisting with hardware setup and configuration, including laptops, desktops, and peripherals Escalating more complex technical issues to the relevant teams when required Maintaining accurate records of issues, fixes, and updates within the helpdesk system Delivering a high level of customer service to internal users across the business About you: Previous experience working within an IT Service Desk or Helpdesk environment Strong troubleshooting and problem-solving skills Familiarity with Windows OS, Microsoft 365, and Active Directory Excellent communication and customer service skills The ability to work in a fast-paced environment and manage multiple support requests Availability to start at short notice This role is ideal for someone looking for a short-term contract where they can quickly add value and support a busy IT team. Hours: Monday - Friday 9am - 5pm (35 hours per week) - 100% office based Location: Central Bristol Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful.

IT Support Engineer Cannock, Staffordshire On-site £30,000 £40,000 (dependent on experience) VIQU have partnered with a well-established manufacturing organisation seeking an IT Support Engineer to maintain and support IT infrastructure at their Cannock site, ensuring systems remain secure, reliable, and efficient while providing technical support to both office and manufacturing staff. Key Responsibilities of the IT Support Engineer: • Maintain and support IT infrastructure including operating systems, servers, applications, laptops, desktops, and security tools. • Provide technical support to internal teams, troubleshooting business-critical and system-wide IT issues. • Liaise with external IT providers and oversee administration of the EFACS ERP system and other key business applications. • Ensure adherence to IT policies, security standards, and disaster recovery requirements, while maintaining hardware and software inventory. • Train users, create technical documentation, support SQL queries from the ERP system, and assist with IT and ERP development projects. Key Requirements for the IT Support Engineer: • Experience with TISAX or ISO27001 is essential. • Experience working with MRP systems such as EFACS. • Minimum 2+ years experience in an IT Support or Helpdesk role, ideally within a manufacturing environment. Know someone exceptional for this IT Support Engineer position? Refer them and receive up to £1,000 if successful (terms apply). Follow us on IT Recruitment for more exciting opportunities. IT Support Engineer Cannock, Staffordshire On-site £30,000 £40,000 (dependent on experience)

Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 26,000 - 30,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.

2nd Line Support Engineer Harrogate Offering £33,000 £38,000 Basic Salary plus Great Benefits Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Harrogate, supporting clients throughout Yorkshire. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and professional technical team. This is an excellent opportunity to join a progressive organisation that values technical excellence, professional development and high standards of client service. 2nd Line Support Engineer - Role The successful candidate will be responsible for providing reliable and efficient technical support to a varied client base, ensuring service levels are maintained and Service Level Agreements are consistently achieved. Providing 1st and 2nd line technical support via the company helpdesk, responding to user queries in a timely and professional manner. Diagnosing and resolving issues relating to hardware, operating systems (Windows, macOS, Linux) and software applications, including Microsoft 365. Supporting network connectivity issues, including LAN, VPN, DNS, TCP/IP protocols and firewall configurations. Administering user accounts and permissions within Active Directory. Deploying software and managing updates using SCCM. Supporting Windows Server environments, including HP ProLiant server infrastructure. Monitoring systems using PRTG and investigating alerts as required. Configuring and maintaining network devices such as switches, routers and firewalls. Reviewing system logs and network activity to identify potential issues. Producing clear and accurate technical documentation. Maintaining a high standard of customer service when liaising with users at all levels. 2nd Line Support Engineer - Candidate Requirements Proven experience in a 2nd Line technical support role supporting B2B users. Familiarity with ITIL processes would be advantageous. Experience supporting Windows 11, and Windows Server 2019 and above. Practical experience with Microsoft 365 and Azure. Solid working knowledge of Active Directory, Remote Management and Security tools. Good understanding of networking principles. Experience supporting desktops, laptops, servers and associated peripherals. Clear and professional communication skills. Ability to manage and prioritise multiple support requests effectively. A full UK driving licence is required, as the role will involve travel to client sites across Yorkshire. The 2nd Line Support Engineer is offering £33,000 £38,000 basic salary plus great benefits for the successful candidate. Benefits include 25 days + statutory bank holidays, and investment in training and professional certifications, with allocated time during the working week for study. All successful candidates will be contacted within 5 days of application for the position of 2nd Line Support Engineer. This position is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.

Role: 2nd Line Engineer Location: Abingdon Salary: 30,000 - 36,000k Full Time on a 4-week shift pattern rotation Week A - Early's - 08:00 - 16:30 - Office based - customer location Week B - Early's - 08:00 - 16:30 - Office based - customer location Week C - Days - 08:45 - 17:15 - Office based - customer location Week D - Late - 14:30 - 23:00 - WFH - with support . Primary Purpose The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. The role will involve the following; Providing support to our clients Help the Helpdesk Management Team with continued business improvements Provide support to the apprentice, and 1st Line, engineers Manage/Maintain all escalations from the apprentice, and 1st line, engineers Work alongside 3rd line engineers to escalate more problematic tickets Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Desktop Team Lead of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Undertake any other reasonable duties as required to meet the needs of the business. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and 1st line, engineers. Ensuring all forms of support call are logged in the system and the client is kept updated. Manage incident and request tickets ensuring established SLAs are met. Person Specification Minimum: Proven experience with: Active Directory Microsoft 365 Admin Centre Intune Admin Centre Sophos Endpoint Good working knowledge of: Azure Admin Centre, Entra Admin Centre, Exchange Admin Centre 2FA, VPN, DHCP, Mimecast, Barracuda, PowerShell Conditional Access, Unifi Wi-Fi, Sophos Firewall Apple Business Manager, Azure Autopilot Strong knowledge of Windows 11 installation and configuration Good understanding of MacOS setup and configuration Experience with Google Suite administration Exposure to email management across Azure, Office 365, SharePoint etc. At least 2 years' experience supporting medium-large businesses Full UK driving licence and access to own transport Desirable: Exposure to Microsoft Server OS - 2008/2012/2016 Comptia A+ Comptia N+ Wireless management - Ubiquiti, Meraki, Netgear, etc Mimecast, Barracuda, Sophos Email Gateway Group policy management - deployment or management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Transform IT challenges into solutions with Cloudwork's expert support team The Role Join our dedicated support team delivering exceptional technical assistance to UK-based clients with local and global reach. You'll handle service requests, resolve technical incidents, and ensure seamless IT operations whilst escalating complex issues to our Infrastructure specialists when required. This role will include onsite technical support and assisting with project work either on client sites or remotely. What We're Looking For We seek a motivated professional who thrives on technical challenges and continuous learning. The ideal candidate demonstrates strong communication skills, adapts quickly to new technologies, and maintains unwavering focus on delivering outstanding customer support. Key Responsibilities: Technical Support Excellence Deliver comprehensive 1st line support via telephone, email, and our helpdesk Log, classify, and manage customer incidents following established procedures Troubleshoot Microsoft desktop operating systems Execute new starter and leaver processes including user/mailbox creation, mailbox configuration, and permissions management Resolve or escalate business application issues, coordinating with software vendors as needed Manage multiple priorities effectively during high-volume periods Service Management Optimise productivity through effective time management Maintain exceptional call queue standards with regular priority reviews Provide comprehensive updates via telephone and our helpdesk platform Ensure all ticket documentation meets quality standards Contribute to the Cloudworks knowledgebase for easier future problem resolution Conduct proactive follow-ups to confirm customer satisfaction Process Adherence Execute core Service Desk functions following Cloudworks protocols Apply ITIL framework principles for optimal service delivery Utilise systems effectively to support quality and efficiency targets Essential Technical Skills: Core Experience Required: Microsoft 365 including Defender, Purview, Intune and Autopilot Windows 10/11 troubleshooting and support Entra ID/Active Directory management Networking concepts (TCP/IP, DNS, DHCP), Routers, Firewalls Windows Server Administration Advantageous Experience Managed Service Provider (MSP) background ITIL v3/v4 Foundation Certification or ITIL experience SLA-focused service delivery High-volume call management ISO27001 security framework knowledge VOIP (PBX, SIP), Teams Phone Microsoft Terminal Services/RDS administration Professional Requirements Excellent written and spoken English Outstanding communication and interpersonal abilities Professional demeanour and punctuality Collaborative team approach Leadership qualities with commitment to inclusive working practices What Cloudworks Offers: Competitive Package: Annual salary up to £30,000 plus discretionary bonus Professional Development: Industry-recognised training and certifications (fully sponsored) Inclusive working environment Comprehensive benefits package Work-Life Balance: 28 days annual leave including bank holidays Additional holiday entitlement with service length Company Pension Scheme Ride to Work scheme Birthday leave day And much more to support your career growth! ** NO AGENCIES PLEASE **

Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.

Helpdesk Support Consultant - Hybrid - £22,000PART TIME - 9am - 3pm (negotiable)Monday to Friday will consider doing 30 hours over 4 days (Tuesday and Wednesday in office) We're looking for a proactive and collaborative Helpdesk Support Consultant to join a multi-skilled team supporting users of an HR and payroll software system. This role is ideal for someone with strong technical knowledge and a passion for problem-solving. Key Responsibilities: Respond to customer support queries via phone and helpdesk system Log and track issues accurately using internal tools Advise users on fault resolution and system functionality Maintain multiple software versions to meet client needs Collaborate with team members to ensure consistent service delivery Assist in compiling helpdesk reports and identifying system improvements Support internal staff and contribute to onboarding of new team members Participate in tender response processes when required Skills & Experience: Minimum 2 years' experience with HR/payroll systems or technical support Solid understanding of IT systems and Microsoft applications Strong time management and teamwork skills Basic PC proficiency (keyboard/mouse) Relevant industry experience preferred but not essential Benefits & Perks: Ongoing training and professional development Supportive and inclusive team culture Opportunities to contribute to system improvements and innovation Access to wellbeing and employee assistance programs Join a team where your technical expertise and customer focus will make a real impact. Call Emma or email Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

About the Role This is an entry-level role in the UK s leading international consultancy and research organisation in the field of social development. As a Technical Analyst (TA), you will primarily support our work on Gender-Based Violence (GBV), with the potential to work in other thematic areas such as climate justice and wider research (see below for more information on our different thematic areas). We are seeking candidates who are self-starting, flexible and keen to acquire diverse experience in the field of social development and who will thrive in a dynamic, fast-paced, specialist social development consultancy organisation serving the wider international development sector. We are committed to creating a diverse workforce and welcome applications from qualified candidates from all ethnic, cultural, and social backgrounds. We wish to particularly encourage applications from Black, Asian and Minority Ethnic candidates, who are underrepresented in our organisation. Read on to discover more about the role, our organisation, and what we re looking for in your application. About the Team The GBV portfolio, a crucial part of our Technical Team, works on a range of issues related to the prevention of and response to GBV. As a Technical Analyst, your role would involve providing research for the Ending Violence against Women and Children Helpdesk. You could also be involved in providing support to knowledge products and guidance material, policy and programme guidance, specialist research, and monitoring and evaluation of GBV. How to Apply If you are interested in joining our dynamic team, please refer to the Person Specification and submit your tailored CV and cover letter to the link below. The deadline for applying is Sunday, 2nd November 2025 . Due to the high volume of applications, we are only able to respond to shortlisted candidates. As this is a UK-based role, please confirm your eligibility to reside and work in the UK as part of your cover letter.

I am working with an amazing MSP with a brilliant track record of delivering exceptional results to their clients, they are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic 1st Line Engineer to join the helpdesk team, this role serves as the 1st point of contact for all technical issues so excellent communication and prioritising skills are essential. Your key responsibilities will be to perform initial diagnosis and troubleshooting of software bugs and system failures. Prioritise incidents based on customer impact and urgency. Maintain communication with the reporting party throughout the triage process, providing status updates and expected timelines for resolution. On offer is Hybrid working in a lovely environment, great benefits including private medical cover and a chance to be part of an amazing organisation. For more details click apply now!

Junior IT Support Technician Our client is looking for a Junior helpdesk support Technician, This position will be best suited to a school leaver or someone who has recently graduated from College or university with related credentials / Degree etc in this field of expertise and who is looking for a future career but has not got the experience . This company is a very well established company based in Saltley in Birmingham .This will be a full time Temporary permanent role working Monday Friday between 8.00am 17.00pm Pay Rate From £12.21 per hour Depending on experience We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions. You will ideally need to have a good understanding of computer systems , mobile devices, and other technical products Overview / To have the ability to: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ability to provide step-by-step technical help, both written and verbal Role & Responsibilities Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for. Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods. A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required. Completing administrative aspects of the role whilst striving to identify and eliminate errors. Install, configure, and maintain any related hardware. Tear down, rebuild, repair and refurbish hardware and goods for redeployment. Key Skills Required You will need excellent customer service and communication skills. Ability to diagnose and resolve hardware, firmware and software issues relating to all products Be well-versed in all aspects of computer systems configuration, set up, and maintenance. Hands on approach to PC hardware and basic system building skills. Mechanical and electrical aptitude will be an advantage. Demonstrate analytical skills and an ability to troubleshoot and think independently Knowledge of Linux based operating systems would be advantageous but not essential Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products Performing maintenance and updates to ensure optimal software/hardware performance. If you are available and have the correct accreditations or degree level in this sector please apply online and one of our consultants will get back to you asap