128 jobs found in Suffolk

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences. Real time data processing and gRPC microservices (Typelevel stack). Take end-to-end ownership of services, from development to production operations Optimising the performance of the application in the cloud environments Creating/improving automated pipelines that support our Continuous Delivery process Build, scale and maintain large scale cloud-based services Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals. Refining the team processes to continuously integrate and working towards a continuously deliverable application. Championing best practices to develop clean, resilient code that performs at serious scale. Coaching and providing feedback to fellow developers. What you'll bring Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python). Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before. Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support. Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations. Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP). Ability to collaborate effectively across teams and communicate technical concepts clearly. A problem-solving mindset and eagerness to learn new technologies and approaches. Ability to challenge technical choices, architecture, tools and processes Team overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences. Real time data processing and gRPC microservices (Typelevel stack). Take end-to-end ownership of services, from development to production operations Optimising the performance of the application in the cloud environments Creating/improving automated pipelines that support our Continuous Delivery process Build, scale and maintain large scale cloud-based services Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals. Refining the team processes to continuously integrate and working towards a continuously deliverable application. Championing best practices to develop clean, resilient code that performs at serious scale. Coaching and providing feedback to fellow developers. What you'll bring Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python). Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before. Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support. Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations. Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP). Ability to collaborate effectively across teams and communicate technical concepts clearly. A problem-solving mindset and eagerness to learn new technologies and approaches. Ability to challenge technical choices, architecture, tools and processes Team overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences. Real time data processing and gRPC microservices (Typelevel stack). Take end-to-end ownership of services, from development to production operations Optimising the performance of the application in the cloud environments Creating/improving automated pipelines that support our Continuous Delivery process Build, scale and maintain large scale cloud-based services Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals. Refining the team processes to continuously integrate and working towards a continuously deliverable application. Championing best practices to develop clean, resilient code that performs at serious scale. Coaching and providing feedback to fellow developers. What you'll bring Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python). Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before. Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support. Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations. Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP). Ability to collaborate effectively across teams and communicate technical concepts clearly. A problem-solving mindset and eagerness to learn new technologies and approaches. Ability to challenge technical choices, architecture, tools and processes Team overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences. Real time data processing and gRPC microservices (Typelevel stack). Take end-to-end ownership of services, from development to production operations Optimising the performance of the application in the cloud environments Creating/improving automated pipelines that support our Continuous Delivery process Build, scale and maintain large scale cloud-based services Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals. Refining the team processes to continuously integrate and working towards a continuously deliverable application. Championing best practices to develop clean, resilient code that performs at serious scale. Coaching and providing feedback to fellow developers. What you'll bring Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python). Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before. Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support. Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations. Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP). Ability to collaborate effectively across teams and communicate technical concepts clearly. A problem-solving mindset and eagerness to learn new technologies and approaches. Ability to challenge technical choices, architecture, tools and processes Team overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences. Real time data processing and gRPC microservices (Typelevel stack). Take end-to-end ownership of services, from development to production operations Optimising the performance of the application in the cloud environments Creating/improving automated pipelines that support our Continuous Delivery process Build, scale and maintain large scale cloud-based services Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals. Refining the team processes to continuously integrate and working towards a continuously deliverable application. Championing best practices to develop clean, resilient code that performs at serious scale. Coaching and providing feedback to fellow developers. What you'll bring Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python). Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before. Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support. Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations. Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP). Ability to collaborate effectively across teams and communicate technical concepts clearly. A problem-solving mindset and eagerness to learn new technologies and approaches. Ability to challenge technical choices, architecture, tools and processes Team overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences. Real time data processing and gRPC microservices (Typelevel stack). Take end-to-end ownership of services, from development to production operations Optimising the performance of the application in the cloud environments Creating/improving automated pipelines that support our Continuous Delivery process Build, scale and maintain large scale cloud-based services Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals. Refining the team processes to continuously integrate and working towards a continuously deliverable application. Championing best practices to develop clean, resilient code that performs at serious scale. Coaching and providing feedback to fellow developers. What you'll bring Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python). Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before. Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support. Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations. Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP). Ability to collaborate effectively across teams and communicate technical concepts clearly. A problem-solving mindset and eagerness to learn new technologies and approaches. Ability to challenge technical choices, architecture, tools and processes Team overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences. Real time data processing and gRPC microservices (Typelevel stack). Take end-to-end ownership of services, from development to production operations Optimising the performance of the application in the cloud environments Creating/improving automated pipelines that support our Continuous Delivery process Build, scale and maintain large scale cloud-based services Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals. Refining the team processes to continuously integrate and working towards a continuously deliverable application. Championing best practices to develop clean, resilient code that performs at serious scale. Coaching and providing feedback to fellow developers. What you'll bring Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python). Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before. Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support. Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations. Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP). Ability to collaborate effectively across teams and communicate technical concepts clearly. A problem-solving mindset and eagerness to learn new technologies and approaches. Ability to challenge technical choices, architecture, tools and processes Team overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences. Real time data processing and gRPC microservices (Typelevel stack). Take end-to-end ownership of services, from development to production operations Optimising the performance of the application in the cloud environments Creating/improving automated pipelines that support our Continuous Delivery process Build, scale and maintain large scale cloud-based services Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals. Refining the team processes to continuously integrate and working towards a continuously deliverable application. Championing best practices to develop clean, resilient code that performs at serious scale. Coaching and providing feedback to fellow developers. What you'll bring Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python). Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before. Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support. Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations. Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP). Ability to collaborate effectively across teams and communicate technical concepts clearly. A problem-solving mindset and eagerness to learn new technologies and approaches. Ability to challenge technical choices, architecture, tools and processes Team overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences. Real time data processing and gRPC microservices (Typelevel stack). Take end-to-end ownership of services, from development to production operations Optimising the performance of the application in the cloud environments Creating/improving automated pipelines that support our Continuous Delivery process Build, scale and maintain large scale cloud-based services Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals. Refining the team processes to continuously integrate and working towards a continuously deliverable application. Championing best practices to develop clean, resilient code that performs at serious scale. Coaching and providing feedback to fellow developers. What you'll bring Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python). Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before. Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support. Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations. Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP). Ability to collaborate effectively across teams and communicate technical concepts clearly. A problem-solving mindset and eagerness to learn new technologies and approaches. Ability to challenge technical choices, architecture, tools and processes Team overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location:Ipswich Duration:3 months contract Join the team responsible for designing and building the UK's largest Public Wi-Fi network and a highly resilient IoT ecosystem. We are looking for an experienced Network Designer who thrives in a DevOps culture, managing everything from initial concept to full-scale deployment. The Role You will maintain a mission-critical core network while designing bespoke solutions to meet evolving customer requirements. This role is ideal for a self-starter who enjoys high-level design as much as hands-on implementation and operational support. Key Responsibilities Design & Development: Build and maintain robust network solutions, including migrating legacy designs to modern, high-performance hardware. End-to-End Lifecycle: Work closely with product teams to take developments from the conceptual phase through to live operation. Security & Optimization: Deploy critical upgrades and fixes to ensure network security and peak resilience. Operational Support: Collaborate with the team to monitor service availability and resolve in-life technical issues. Deployment: Plan and execute platform changes (occasional overnight work required to support test teams). Technical Environment We utilize a wide range of technologies to deliver world-beating customer experiences: Connectivity: IPSec over Mobile/Broadband and Wi-Fi Access Points. Hardware: Hardened customer routers, switching, and routing. Infrastructure: Load balancing and firewalls. Methodology: DevOps model for integrated build and support. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Location:Ipswich Duration:3 months contract Join the team responsible for designing and building the UK's largest Public Wi-Fi network and a highly resilient IoT ecosystem. We are looking for an experienced Network Designer who thrives in a DevOps culture, managing everything from initial concept to full-scale deployment. The Role You will maintain a mission-critical core network while designing bespoke solutions to meet evolving customer requirements. This role is ideal for a self-starter who enjoys high-level design as much as hands-on implementation and operational support. Key Responsibilities Design & Development: Build and maintain robust network solutions, including migrating legacy designs to modern, high-performance hardware. End-to-End Lifecycle: Work closely with product teams to take developments from the conceptual phase through to live operation. Security & Optimization: Deploy critical upgrades and fixes to ensure network security and peak resilience. Operational Support: Collaborate with the team to monitor service availability and resolve in-life technical issues. Deployment: Plan and execute platform changes (occasional overnight work required to support test teams). Technical Environment We utilize a wide range of technologies to deliver world-beating customer experiences: Connectivity: IPSec over Mobile/Broadband and Wi-Fi Access Points. Hardware: Hardened customer routers, switching, and routing. Infrastructure: Load balancing and firewalls. Methodology: DevOps model for integrated build and support. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

WIFI Network Designer Location: Ipswich - hybrid working - 3 days onsite per week is required Contract Daily Rate: Up to 550 (inside IR35 via umbrella) Contract Length: 3 months About Us: Join an innovative team dedicated to designing and building the UK's largest Public Wifi network, while also maintaining a highly resilient IoT network. We are seeking an experienced WIFI Network Designer to ensure our existing core network functions optimally, create tailored solutions for our customers, and help us maintain peak performance. This role offers a unique opportunity to contribute to a project that delivers world-class resilience and customer experience. Key Responsibilities: Develop, build, and maintain advanced network solutions. Migrate network designs from legacy hardware to cutting-edge technologies. Provide support and conduct testing for customer networks in various environments. Deploy upgrades and fixes to ensure network security and reliability. Collaborate closely with team members to maintain service availability, monitoring, and resolving operational issues. Plan and execute deployment of changes to our platforms, including occasional overnight work with testing teams. Who You Are: You are a self-starter with a passion for network design and a strong foundation in technologies such as IPSec, Wifi access points, hardened customer routers, routing, switching, load balancing, and firewalls. Your ability to work closely with product teams from initial concept through to deployment will be essential in this role. Why Join Us? This is not just a job; it's a chance to make a significant impact in the tech industry while working alongside talented professionals. We value innovation, collaboration, and a commitment to excellence. If you are ready to take on a challenge and help shape the future of network design, we want to hear from you. Application Process: If you possess the skills and experience we're looking for, please submit your CV and a cover letter detailing your relevant experience. We are excited to find the right candidate to join our team and contribute to our mission. Take the next step in your career and become part of a groundbreaking project. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Ipswich, Suffolk - Onsite, with Hybrid working available after the initial probation period. We are partnering with a well-established, market-leading organisation investing heavily in its digital and CRM capability. As part of this growth, they are looking for a Salesforce Business Process Manager to take ownership of process optimisation and platform improvement across the business. This is not a pure admin or development role. It is a business-facing position focused on analysing, redesigning and improving end to end processes within Salesforce, ensuring the platform delivers measurable value across sales, operations and wider business functions. The Role You will: Analyse and map current business processes and identify opportunities for improvement within Salesforce Redesign workflows and implement best practices to improve efficiency and adoption Partner with cross-functional teams to gather requirements and drive change Translate business needs into practical, user-friendly Salesforce solutions Support data-driven decision-making through improved reporting and platform usage Drive continuous improvement and embed structured methodologies where appropriate You will act as the bridge between business stakeholders and technical teams, ensuring Salesforce evolves in line with strategic objectives. About You We are looking for someone with: Strong experience working with Salesforce in a Business Analyst, CRM Manager or Process Improvement capacity Proven ability to map and redesign end-to-end processes Experience engaging stakeholders across sales, operations and leadership Confidence driving adoption, change and best practice A structured approach to process improvement, ideally with exposure to Lean or similar methodologies Strong communication and influencing skills This role offers genuine ownership and visibility within a stable and growing organisation committed to long-term investment in technology. If you are looking for a position where you can influence how Salesforce supports the wider business, rather than simply maintain it, this could be worth exploring. For more info, get in touch with Ruben at Synergy

Location:Ipswich Duration:3 months contract Join the team responsible for designing and building the UK's largest Public Wi-Fi network and a highly resilient IoT ecosystem. We are looking for an experienced Network Designer who thrives in a DevOps culture, managing everything from initial concept to full-scale deployment. The Role You will maintain a mission-critical core network while designing bespoke solutions to meet evolving customer requirements. This role is ideal for a self-starter who enjoys high-level design as much as hands-on implementation and operational support. Key Responsibilities Design & Development: Build and maintain robust network solutions, including migrating Legacy designs to modern, high-performance hardware. End-to-End Lifecycle: Work closely with product teams to take developments from the conceptual phase through to live operation. Security & Optimization: Deploy critical upgrades and fixes to ensure network security and peak resilience. Operational Support: Collaborate with the team to monitor service availability and resolve in-life technical issues. Deployment: Plan and execute platform changes (occasional overnight work required to support test teams). Technical Environment We utilize a wide range of technologies to deliver world-beating customer experiences: Connectivity: IPSec over Mobile/Broadband and Wi-Fi Access Points. Hardware: Hardened customer Routers, switching, and routing. Infrastructure: Load balancing and Firewalls. Methodology: DevOps model for integrated build and support. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

The work you will be doing The Lead Dev Ops Engineer is accountable for the Azure platform, infrastructure-as-code (IaC) and the delivery system (CI/CD standards, templates and controls) that enables Birketts squads to deliver to Azure quickly, safely and consistently. You will establish and maintain the "one right way" of working for Azure environments: guardrails, governance, repeatability and operational readiness. You will work closely with Product development leadership, security and infrastructure stakeholders to ensure standards are adopted through tooling (Azure Policy and Azure DevOps), not documentation alone. Platform ownership, governance and control Own subscription and landing zone hygiene, including remediation of legacy resources outside the agreed model Define and enforce platform governance standards: naming conventions, tagging schema, Azure Policy baseline and controlled exception handling Define and maintain identity and access patterns (RBAC and, where applicable, PIM) and platform security guardrails in collaboration with security and relevant stakeholders Improve platform cost governance by ensuring ownership and tagging discipline supports accurate reporting and accountability Infrastructure as Code (IaC) standards and integrity Establish and maintain Terraform as the authoritative mechanism for platform and environment provisioning and change control Design and maintain reusable IaC modules/patterns; implement safe change practices (review, validation, controlled applies) Reduce drift and improve environment repeatability across dev/QA/prod Delivery system (CI/CD) ownership and standardisation Define and evolve delivery system standards in partnership with the Product Development Team Leader, and enforce them through Azure DevOps templates, policies and required checks Own and improve Azure DevOps CI/CD standards, pipeline templates, approvals/gates, and environment promotion model Provide "golden path" templates and patterns for application-level and data-level delivery (including Azure resources) so squads can deliver without bespoke pipeline design per product Embed automated quality controls and security scanning into pipelines (e.g., SAST/SCA) and define secure secret-handling patterns aligned to Birketts expectations Implement and enforce PR/branch policies and release controls to reduce variability and operational risk Platform observability and operational readiness Provide and evolve platform observability foundations: monitoring, logging, metrics, dashboards and alerting (using the agreed toolset) Define and improve incident response and operational readiness expectations (runbooks, escalation paths, recovery/rollback patterns, environment health checks) Establish and maintain DR and operational processes for the platform and environments, with clear escalation to development squads where required Ways of working, coaching and continuous improvement Maintain a visible platform backlog and roadmap (stabilisation, governance, standardisation, developer experience) Coach squads in using the delivery system effectively (templates, PR discipline, gated releases, environment promotion) Support capability building for internal engineers (including infrastructure engineers where willing) using pairing and staged responsibility ("gated autonomy") Create and maintain platform documentation: handbook, onboarding guides, decision records and runbooks to reduce key-person dependency Assess DevOps capacity and resilience needs over time and provide recommendations for scaling the function as workload/support requirements mature Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for A candidate who has owned or led DevOps / platform engineering capability in Azure and can balance delivery speed with governance and risk control Enjoys creating standards and guardrails that enable teams rather than slow them down Can operate effectively in an environment with mixed maturity, coaching teams while maintaining safe operational practices Essential Knowledge & Experience Proven, hands-on experience designing, deploying and operating Azure infrastructure (subscriptions, governance, identity/access, and core platform services) Strong Infrastructure-as-Code experience, ideally Terraform (module/pattern design, environment patterns, safe change practices) Strong CI/CD engineering experience, ideally Azure DevOps (templating, approvals/gates, environment promotion strategies, required checks) Working understanding of security practices in cloud delivery (least privilege/IAM, secrets handling, secure pipeline patterns) Practical understanding of observability and operational readiness (logs/metrics/tracing concepts; dashboards/alerts; runbooks) Strong communication skills and ability to explain standards/guardrails in business-impact terms Hybrid Working Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week. Benefits As a Birkett colleague, you will be eligible to receive a wide range of benefits: 25 days holiday (FTE) plus Bank Holidays Long Service holiday award - 1 extra week every 10 years continuous service Private Healthcare with BUPA (offered after probation is passed) Scottish Widows Pension Scheme (5% employer / 5% Employee) Staff Profit Share and Individual Performance Bonus Scheme Salary sacrifice (Pensions, Staff Profit Share) Life Assurance - 4 x salary / Permanent Health Insurance Paid CSR Day Enhanced Maternity/Paternity Leave Subsidised gym membership Electric car scheme Dress for your Day Policy

WIFI Network Designer Location: Ipswich - hybrid working - 3 days onsite per week is required Contract Daily Rate: Up to £550 (inside IR35 via umbrella) Contract Length: 3 months About Us: Join an innovative team dedicated to designing and building the UK's largest Public Wifi network, while also maintaining a highly resilient IoT network. We are seeking an experienced WIFI Network Designer to ensure our existing core network functions optimally, create tailored solutions for our customers, and help us maintain peak performance. This role offers a unique opportunity to contribute to a project that delivers world-class resilience and customer experience. Key Responsibilities: Develop, build, and maintain advanced network solutions. Migrate network designs from Legacy hardware to cutting-edge technologies. Provide support and conduct testing for customer networks in various environments. Deploy upgrades and fixes to ensure network security and reliability. Collaborate closely with team members to maintain service availability, monitoring, and resolving operational issues. Plan and execute deployment of changes to our platforms, including occasional overnight work with testing teams. Who You Are: You are a self-starter with a passion for network design and a strong foundation in technologies such as IPSec, Wifi access points, hardened customer Routers, routing, switching, load balancing, and Firewalls. Your ability to work closely with product teams from initial concept through to deployment will be essential in this role. Why Join Us? This is not just a job; it's a chance to make a significant impact in the tech industry while working alongside talented professionals. We value innovation, collaboration, and a commitment to excellence. If you are ready to take on a challenge and help shape the future of network design, we want to hear from you. Application Process: If you possess the skills and experience we're looking for, please submit your CV and a cover letter detailing your relevant experience. We are excited to find the right candidate to join our team and contribute to our mission. Take the next step in your career and become part of a groundbreaking project. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

A well-established UK-based organisation is seeking a Salesforce Business Process Manager to drive process improvement and best practice across its Salesforce platform. This is a full-time, permanent role based in Ipswich, working closely with IT and cross-functional business teams. The role will focus on analysing and redesigning end-to-end business processes within Salesforce, improving platform utilisation, and ensuring systems effectively support sales and operational performance. You will play a key role in embedding structured improvement methodologies, supporting change adoption, and increasing efficiency across the organisation. Key Responsibilities Analysing, mapping, and redesigning business processes within Salesforce Building and maintaining structured process documentation Leading process improvement initiatives in collaboration with business stakeholders Driving best practice use and integration of Salesforce across departments Supporting change management and platform adoption activity Generating operational insights from data to inform decision-making Working cross-functionally to gather requirements and implement controlled system change Background and Experience You will likely have experience operating in roles such as: Salesforce Business Analyst CRM Business Analyst Business Process Manager Salesforce Functional Lead Business Systems Analyst In addition, you will bring: Proven experience working with Salesforce to analyse and improve business processes Experience mapping and redesigning end-to-end workflows using structured methodologies Familiarity with Lean Six Sigma or similar continuous improvement frameworks Understanding of Salesforce integration with wider business systems (e.g. ERP, Microsoft platforms, BI tools) Experience engaging sales and operational teams to translate business needs into system improvements Ability to identify inefficiencies and implement practical, scalable solutions Further details will be shared as the process progresses.

This role has a requirement of 1 day per week in Cambridge. So you must be within a commutable distance to achieve this. Are you a seasoned Lead Developer ready to step up and take real ownership of API strategy, architecture, and delivery?Do you thrive in environments where your voice matters, your decisions have impact, and your ability to drive efficiency is not just welcomed-but essential?I'm representing a highly respected organisation in the medical technology space that is scaling its digital product ecosystem. They are investing heavily in modernising and expanding their digital platforms, and they need a Lead API Developer who can steer backend/API development with both technical authority and clear communication.This isn't just another coding role. This is your opportunity to influence architecture, modernise processes, mentor engineers, and play a pivotal role in shaping a suite of products used globally.The Role: Lead API Developer You'll be the technical lead responsible for the development and long?term maintenance of the company's API and backend services. Working alongside designers, product owners, IT teams, and infrastructure specialists, you'll set standards, own architecture decisions, and ensure the team delivers reliable, secure, scalable digital products.This role suits someone who has already been a lead developer-someone who is proactive, strategic, and unafraid to make decisions. Communication is key: you'll be the bridge between technical detail and business clarity.What You'll Be Doing Lead & Deliver Own API architecture, design patterns, and engineering standards. Make final technical decisions and document them clearly (ADRs, rationale, governance). Plan & Drive Efficiency Support scoping and planning for new digital features and products. Provide accurate delivery timelines and manage expectations with stakeholders. Set clear sprint goals and unblock teams quickly. Build & Maintain Develop and maintain backend services across multiple digital products. Enforce code quality, improve reliability, and support secure data handling aligned to GDPR/UK GDPR. Define and meet SLAs/SLOs around availability, latency, and error rates. Safety, Security & Compliance Work closely with IT and infrastructure teams to ensure secure and well?managed environments. Lead safe releases, API versioning strategies, and deprecation policies. Mentor & Elevate Coach engineers in architecture, performance tuning, and pragmatic delivery. Lead design reviews, knowledge?sharing, and promote a culture of technical excellence. What We're Looking For Essential Experience Proven experience as a Lead Developer or similar senior technical role. Strong communicator who can turn complexity into clarity. Deep expertise in RESTful API design and scalable backend engineering. Strong experience with .NET Core/.NET Framework. Proficiency with unit and integration testing. Hands?on experience with API documentation tools (Swagger/OpenAPI). Understanding of versioning and backwards compatibility strategies. Exposure to CI/CD pipelines (Azure DevOps, Jenkins etc.). Core Competencies Strategic thinker with strong analytical skills. Decisive, pragmatic, and accountable. Able to build strong relationships across technical and non?technical teams. Ownership mindset-quality, reliability, and long?term thinking matter to you. Why This Role? Join a company building technology that genuinely makes a difference. Have real architectural influence instead of fighting legacy decisions. Work with leaders who value clarity, accountability, and technical craftsmanship. A role where you're empowered to drive efficiency and establish best?in?class practices.

Senior Design Engineer - Cabling Stowmarket or London Permanent Competitive Salary on offer + Car or Car Allowance + Flexible Benefits Summary Freedom's Professional Services are looking for a Senior Design Engineer with a cabling system and or cable routing specialism to join our team out of the Stowmarket or London offices. This role will work on the design, drawing and calculations of our projects, working with the wider Design team, with site visits to carry out surveys and data collection, as required, Hybrid working arrangement between office(s), home and site Some of the key deliverables in this role will include: Manage and lead with delivering technically demanding projects. Lead all types of cabling projects (including undertaking calculations and producing drawings) from concept design to detailed design unaided, ensuring that the project is cost effective and delivered on time with the deadlines in the proposal. Have good commercial awareness with the ability to work closely with our clients to build a strong relationship. Detailed knowledge and understanding of cable system design including very good knowledge of software packages including CYMCAP. Detailed knowledge and understanding of cable routing design including very good knowledge of software packages including AutoCAD. Understand and mitigate complex engineering problems such as SED's. Mentor and provide help / guidance to Design, Assistant and Graduate Engineer's. Attend and chair design team meetings with the team/client via teams or in person. Provide engineering solutions to site-based problems through TQ/RFI process. Have the ability to review/authorise cable design reports and drawings to a high standard, providing constructive technical feedback to all engineering levels. Ability to confidently conduct, supervise and demonstrate site visits to carry out cable route assessments, design commissioning, and investigations after failures. What we're looking for: Degree qualified is desirable, but fundamentals from HNC/HNC is essential. Someone the is autonomous and needs little direction to get the job done. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution 25 days holiday Company vehicle (or car allowance) Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be

Azure Cloud Consultant About the Role Our client, a global finance organisation, are looking to recruit the services of a highly skilled Cloud Security Consultant with strong hands-on experience in Microsoft Azure to support the design, assessment, and validation of cloud security controls across expanding cloud environments. The role is based in Ipswich, Suffolk, so candidates must live a commutable distance from Ipswich. You will work closely with technical and delivery teams, acting as a trusted advisor to ensure robust security frameworks and best practices are embedded throughout cloud programmes. This is a hands-on, advisory-focused position ideal for someone who enjoys shaping cloud security maturity while supporting teams in emerging areas such as AI-enabled workloads. Key Responsibilities Assess existing Azure environments to identify required cloud security controls Define, implement, and enhance security controls across cloud platforms Validate and test security controls to ensure effectiveness and compliance Provide expert guidance on cloud security best practices and ongoing improvements Support teams exploring new domains such as AI agents and AI-enabled workloads Required Experience Strong, hands-on experience working in Microsoft Azure environments Experience with Microsoft Defender for Cloud Experience with Prisma Cloud (Palo Alto) Proven background in cloud security architecture, control design, and validation Desirable experience Experience working with AWS or other cloud platforms Exposure to or interest in AI security, AI agents, or AI-led services Ability to succeed in fast-paced, project-driven cloud transformation environments Please apply with your CV in the first instance for more information on this opportunity.

Project Coordinator Ipswich, Suffolk Hybrid - 3 days a week £35,000 - £40,000 We're working with a fast growing enterprise software business who are looking to hire a Project Coordinator to support the delivery of customer facing software implementation projects across web and mobile platforms. This role plays a key part in ensuring projects are well coordinated, clearly communicated, and delivered on time and to a high standard. In this role, you'll work as part of a wider delivery and implementation team, coordinating multiple projects simultaneously and acting as a key point of contact between customers, internal teams and third-party partners. You'll support projects from initial planning through to go-live, helping to manage timelines, track progress, facilitate project meetings and ensure clear communication between technical and non-technical stakeholders. You'll also support requirements gathering, documentation, user acceptance testing (UAT) and post-implementation handover to support teams. We're looking for a Project Coordinator with experience supporting software or SaaS projects, who is comfortable working across cross-functional teams such as engineering, product and account management. You'll be highly organised, proactive and confident managing multiple priorities in a fast paced environment, with a strong focus on delivering a positive customer experience. Experience coordinating software implementation projects is preferred, but strong transferable experience from project support, operations or delivery focused roles is equally welcome. Familiarity with project methodologies such as Agile or Waterfall, along with experience using project management tools, would be beneficial.

Imperial Recruitment Group is delighted to announce that we are working on an exclusive and retained basis to appoint a Business Development Manager (Lifting Industry) on a permanent basis for a global leading organisation called William Hackett. Job Title: Business Development Manager (Lifting Industry) Location: Anywhere South UK (Birmingham down) Package: Competitive basic + package Employment Opportunity: Permanent Overview of the role: This job requires an experienced strategic sales and customer management professional. The job holder shall be responsible for the development and sales of the Company's product offering in the southern region of the UK. Expected to contribute to the development and implementation of the Company's strategic business model for product sales and marketing planning and delivery activities. The job holder must have a proven track record of developing business by gaining end user products approval that is delivered through a distribution network of stockists. To deliver the resultant Company's sales budget requirements through the continual development of customer, supplier and stakeholder relationships. Expected to be able to analyse product and manufacturing benefits to create, present and execute sales and contact strategies in complex customer scenarios to win incremental new business and thereby establish a market presence. To be a role model in sales disciplines and conduct to the rest of the organisation; and to mentor, coach and support subordinate area sales managers and other personnel. Key Responsibilities are but not limited to: To work in accordance with the Company's policies and procedures, including assessment and understanding of risk, the implementation of safe systems of work, environmental management, quality assurance and other operating procedures where appropriate To work autonomously and as part of a team in a safe, responsible, productive and collaborative way, and to generally act in a manner that is in the best interest of the Company Assist the Sales Directors with the development and implementation of the company's Go To Market (sales and marketing plans, including market / product research, business strategies and campaign / project activities). To create, document, deploy and execute the corporate sales strategies effectively, providing feedback on the efficiency and effectiveness of the strategies employed by the Company Develop a detailed understanding of customers' business at all levels to position the Company's products and service offerings most effectively and delivering revenues that exceed budget. Develop and leverage relationships with customers at all levels to positively influence business for the benefit of Company Maintain high professional standards including: target account and resource planning; partnership planning with key customers / distributors on joint objectives and bids; sales analysis and reporting (spreadsheet and database) with insightful content, generate and act upon customer feedback and follow-up correspondence proactively and diligence Profitable commercial terms: to win incremental business based on agreed commercial terms Provide technical support in relation to the Company's product portfolio and contribute ideas for new product development. Provide guidance and instruction where necessary to any of the Company's employees on product sales, service offerings and customer expectations Attend, and if required chair, planning and progress review meetings, and attend exhibitions, workshops and other industry stakeholder meetings as required Maintain high levels of communication with colleagues and the Company's external stakeholders To proactively contribute ideas that progress the Company's business goals Undertake specific projects as directed and take responsibility for delivery of such tasks Attend any training or re-fresher training to enable duties to be performed safely and effectively, and to ensure comprehensive awareness of product knowledge and the Company's policies and procedures. To be considered for this fantastic opportunity you will have: Industry and vocational knowledge - possessing and maintaining an awareness of lifting equipment / product technology, the Company's product portfolio and service capability, competitor offerings and trading circumstances, compliance matters and stakeholder interests A good level of intellect and general educational standard (numerate and literate) Sales skills - capable of influencing decision-making, account management, qualifying business, closing transactions, and establishing harmonious relationships with customers, colleagues and other stakeholders based upon trust, faith and confidence. Management skills - ability and willingness to make decisions, instruct, guide and motivate subordinate personnel, Computer literacy with knowledge of software programmes used by the Company including Microsoft Office, Sage 200 and for relationship management Communication skills - good written, verbal, presentation and negotiation skills to gain commitment Core skills - conscientious worker, focussed on performance and results, good team player, organised / structured, enthusiastic, determined, honest and trustworthy For more information on this fantastic opportunity please contact Adam Pearson at Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.

Are you looking to benefit from a new career in Software Development? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level software development staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge, and qualifications for you to secure a professional job and career in coding. You will also have the reassurance of a job guarantee (£25K-£40K) upon completion. Whether you are working full-time, part-time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in four simple steps. Step 1 -HTML and CSS Online Training ( 12 weeks) The first step is completing a selection of professional and industry-recognised courses. We have carefully selected these courses to give you the most out of both your learning and employment journey. HTML Essentials (6 weeks) CSS Essentials (6 weeks) The training is delivered via multimedia rich video tutorials, presentations, and quizzes through a portal that you study online from anywhere you choose. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Once the HTML & CSS courses are complete, you will be ready to move forward. Step 2 -Online Training ( 12 weeks) The second step includes a selection of more advanced courses to get you up to speed. Learn the Command Line (1.5 weeks) Learn Git & GitHub (1.5 weeks) Learn JavaScript (1.5 weeks) Learn Python 3 (1.5 weeks) JavaScript forms the foundation of almost everything you see on the Internet, so it will be essential! Python is highly versatile. You can use it for both small and complex tasks, and it is used across many different industries. Step 3 - Build a Portfolio Website Project (1 week) Additional Courses AWS Certified Cloud Practitioner Microsoft Certified: Azure Administrator Associate Step 4 - Entry Level Development placement (£25K - £40k) We work with you to secure your first role in software development, website administration or programming, with a starting salary of anywhere between £25K - £40k. While working in your first role, we will release your second batch of training which is specifically designed to increase your development knowledge to help you develop your career further to become a software developer. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level development staff, we can guarantee you will secure a job upon completion of your study programme, or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Enthusiastic about starting a career in coding? Apply now and one of our friendly advisors will be in touch.

Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst We do this using our specialised Data Analyst career programme which looks to assist and place qualified candidates into a career pathway in Data Analysis. Please note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience Data Analyst as we will be looking primarily at entry level roles. Demand for Data Analysts has grown 20% year on year with experienced analysts easily commanding salaries of £50k+. All business decisions rely on data to ensure correct business decisions are made and therefore the role of the data analyst in the new digital world has become essential for business owners. Below are current average salaries in the sector for lower-level positions and fully trained Data Analysts: Junior Data Analyst - £30,000 Data Analyst - £50,000 Business Data Analyst - £67,500 Data Analytics Analyst - £80,000 Business Analysts - £60,000 Using our experience in providing data analysis and business analysis training online and through our expert recruitment consultants, we can provide a seamless journey and often fast-tracked route into a new career in Data Analysis. The courses in the package have been identified by our recruitment partners as industry standards for the UK/European and International Data Analysis sector. Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers. Whether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below. Step 1 - CompTIA Data+ Qualification The first step is completing the CompTIA Data+ Qualification accredited by CompTIA. This professional international industry-recognised qualification teaches you the essential skills of a Data Analyst. You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam. The course is provided online and comes complete with exam simulators and revision tools. You will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam. This qualification will set you on a route to becoming a data analyst. Step 2 - Data Administration Training Data is extracted using various method which are normally IT driven. Therefore, we will provide you with access to the following additional courses to ensure you are suitably employable as a data analyst. Microsoft excel - to expert level. Learn SQL - the programming language used for extracting data from more complex databases. Learn Python 3 - Python 3 is a simple to use programming language used by many analysts. Learn Tableau - Tableu is a tool which analysts use to build visually appealing dashboards for complex data making it easier for stakeholders to comprehend. Study time for these courses is approximately 30-60 hours and qualification is achieved through completion of the course with no exam. Step 3 - Business Analysis Foundation Business Analysts and Data Analysts often work very closely together and indeed many Data Analysts become Business Analysts and vice versa. Adding a Business Analyst Foundation certificate will make you much more employable and enable you to cross over into business analyst roles and hybrid roles. Business Analysis Foundation accredited by the BCS (The British Computer Society also known as the Chartered Institute of IT). Study time for this course is approximately 15 hours and qualification is achieved through an online BCS exam. Step 4 - Recruitment Support Now you are qualified for an entry level data analyst position our recruitment support team will now begin collaborating with you to help you secure your first a suitable role based on your new qualifications and any other experience you may have. We have been helping candidates start and build careers in the project management industry since 2007 and have a 4.8 Trustscore on Trustpilot. Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector. They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need. Our money back guarantee If after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams. However, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months. Check our testimonials from the hundreds of candidates we have already helped. What Now? To accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front. Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Data Analyst Career aspirations.

Are you passionate about technology and ready to turn that interest into a career? We're looking for a motivated IT Support Technician who is eager to learn, enjoys solving problems, and thrives on helping others to join an award-winning company based in Ipswich. This role is designed for someone at the beginning of their IT journey. You don't need extensive experience - just curiosity, enthusiasm, and the drive to grow. Full training, mentoring, and certification support will be provided to help you develop into a skilled IT professional. You will work closely with senior technical specialists, learning best practices in troubleshooting, deployment, and customer support. Skills & Experience Required: Strong interest in IT and technology Good communication and problem-solving skills Willingness to learn and take initiative Full UK driving licence preferred

Are you looking to benefit from a new career in Programming? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level Programming staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in coding. You will also have the reassurance of a job guarantee (£25K-£40K) upon completion. Whether you are working full-time, part-time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 -HTML and CSS Online Training ( 12 weeks) The first step is completing a selection of professional and industry-recognised courses. We have carefully selected these courses to give you the most out of both your learning and employment journey. HTML Essentials (6 weeks) CSS Essentials (6 weeks) The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study online from anywhere you choose. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Once the HTML & CSS courses are complete, you will be ready to move forward. Step 2 -Online Training ( 12 weeks) The second step includes a selection of more advanced courses to get you up to speed. Learn the Command Line (1.5 weeks) Learn Git & GitHub (1.5 weeks) Learn JavaScript (1.5 weeks) Learn Python 3 (1.5 weeks) JavaScript forms the foundation of almost everything you see on the Internet, so it will be essential! Python is highly versatile. You can use it for both small and complex tasks, and it is used across many different industries. Step 3 - Build a Portfolio Website Project (1 week) Additional Courses AWS Certified Cloud Practitioner Microsoft Certified: Azure Administrator Associate Step 4 - Junior Programmer placement (£25K - £40k) We work with you to secure your first role as a Junior Programmer, with a starting salary of anywhere between £25K - £40k. While working as a Junior Programmer, we will release your second batch of training which is specifically designed to qualify you to move into the programming field. Programmer Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the coding industry, you will be ready to move into higher paying programming roles. Our recruitment support team specialises in the Web and programming space and roles at this level have an average starting salary of £45K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level coding staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in coding? Apply now and one of our friendly advisors will be in touch.

Are you looking to benefit from a new career in Web Development? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level software development staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge, and qualifications for you to secure a professional job and career in coding. You will also have the reassurance of a job guarantee (£25K-£40K) upon completion. Whether you are working full-time, part-time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in four simple steps. Step 1 - HTML and CSS Online Training The first step is completing a selection of professional and industry-recognised courses. We have carefully selected these courses to give you the most out of both your learning and employment journey. HTML Essentials CSS Essentials Tailwind The training is delivered via multimedia rich video tutorials, presentations, and quizzes through a portal that you study online from anywhere you choose. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Once the HTML & CSS courses are complete, you will be ready to move forward. Step 2 - Online Training The second step includes a selection of more advanced courses to get you up to speed. React-js JavaScript JavaScript forms the foundation of almost everything you see on the Internet, so it will be essential! Python is highly versatile. You can use it for both small and complex tasks, and it is used across many different industries. Step 3 - Build a Portfolio Website Project Additional Courses AWS Certified Cloud Practitioner Microsoft Certified: Azure Administrator Associate Step 4 -Entry Level Development placement (£25K - £40k) We work with you to secure your first role in software development, website administration or programming, with a starting salary of anywhere between £25K - £40k. While working in your first role, we will release your second batch of training which is specifically designed to increase your development knowledge to help you develop your career further to become a software developer. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level development staff, we can guarantee you will secure a job upon completion of your study programme, or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Enthusiastic about starting a career in coding? Apply now and one of our friendly advisors will be in touch.

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (18K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£18-£25K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £18K-25K. Ideally you will need to gain two years' experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch.

Computer Science Teacher / Specialist - Secondary School Near Bury St Edmunds Full-Time Temporary until July 2026 Start ASAP Are you passionate about shaping the digital innovators of tomorrow? A forward-thinking secondary school near Bury St Edmunds is seeking an enthusiastic and knowledgeable Computer Science Specialist to join their successful and expanding ICT & Computing department. About the Role Were looking for a teacher who can deliver engaging and dynamic Computer Science lessons across KS3 and KS4 (with KS5 available depending on experience). Youll bring the curriculum to life through practical learning, coding challenges, problem-solving activities and real-world digital applications. What Were Looking For A qualified teacher (ECT or experienced) with a specialism in Computer Science Strong knowledge of coding, algorithms, networks, cybersecurity, and computing theory Experience delivering GCSE Computer Science (OCR/AQA/Edexcel) A passion for digital learning and emerging technologies Someone who inspires curiosity, confidence and creativity in young people A collaborative team player with excellent communication skills What the School Offers Modern IT suites and up-to-date computing resources A supportive and innovative department Excellent CPD and career development opportunities A positive, inclusive school culture A beautiful Suffolk location with excellent transport links How to Apply Please send your CV to Interviews/trial days are being held as early as this Friday.

Our Suffolk based client is seeking an experienced Web Developer to join their expanding team. The successful candidate will have with 2 years plus experience in Vue (preferred), React, or a similar JavaScript framework to help build and enhance modern web applications. You'll join an established development team delivering new features, improving core systems, and supporting live environments on an interesting & growing platform. What you'll do: Build and maintain dynamic web apps Develop new features and internal tools Support issue resolution with client services Contribute to specs, reviews, and best practice Experience required: JS framework experience (Vue/React or similar) Strong HTML, CSS, and SQL Nice to have: NodeJS, Git, TypeScript, PHP, ElasticSearch, Linux CLI Team mindset and clear communication skills Package: Up to 40k + Bonus + Flexibility with a REMOTE working model Please apply asap for further details.

AI Product Manager Salary: £55,000 About the Role We are seeking a Product Manager to join a forward thinking, technology driven organisation delivering cutting edge AI solutions that enhance services across the business.Working as part of a dedicated AI Squad, you will play a key role in shaping, defining and delivering AI powered products that streamline workflows and improve client outcomes. This is a hands on role that blends product ownership, business analysis, service design and Agile delivery.Rather than simply supporting existing systems, you will be involved in end to end product development by identifying opportunities, refining requirements, guiding development teams and ensuring each AI solution delivers measurable value with accuracy and reliability.You will collaborate closely with stakeholders across legal, operations, data, engineering and external vendors to define requirements and help drive the organisation's AI strategy. Responsibilities Act as the bridge between business stakeholders and technical delivery teams Lead discovery activities including workshops, interviews and workflow analysis Define user stories, acceptance criteria and process maps for AI enabled solutions Support backlog management, prioritisation and sprint planning Facilitate Agile ceremonies as Scrum Master, ensuring effective delivery and continuous improvement Communicate complex AI concepts to non technical audiences Skills and Experience Experience as a Business Analyst or Product Manager within digital, tech or professional services Strong understanding of automation, workflow optimisation and process re engineering Experience working within Agile teams Understanding of AI technologies such as LLMs, NLPs and RAG pipelines Excellent communication and stakeholder engagement skills Experience facilitating workshops and discovery sessions What is on Offer Salary up to £55,000 Hybrid working model Generous holiday allowance Pension scheme and comprehensive benefits package Private healthcare Profit share and bonus schemes This is just a brief overview. Apply with your CV to learn more - we'll be in touch to discuss the opportunity in more detail.

Bristow Holland is working with a growing business in Ipswich that is looking for an experienced 3rd Line Infrastructure Engineer to join their Technology Team. In this key role, you'll act as the escalation point for complex technical issues, ensuring IT systems remain secure, stable, and high-performing. You'll be involved in troubleshooting critical incidents, supporting IT projects, and helping to strengthen the overall IT infrastructure while providing support to colleagues across the business. Based at their modern office with hybrid working options, you'll collaborate closely with Service Desk, 2nd Line teams, and project stakeholders to ensure technology runs smoothly and efficiently. Key Responsibilities Act as the technical escalation point for complex IT incidents and system issues. Perform advanced troubleshooting, root cause analysis, and implement long-term solutions. Maintain and optimise IT infrastructure including servers, storage, networks, and security systems. Monitor system performance and proactively improve reliability and resilience. Provide specialist technical input on IT projects and new technology initiatives. Work alongside Service Desk and 2nd Line teams to share knowledge and enhance team capability. Ensure timely resolution of escalated tickets and adherence to service level agreements. Develop and maintain technical documentation, processes, and troubleshooting guides. Stay up to date with emerging technologies and industry best practices. Requirements Essential: Proven experience supporting IT at 2nd/3rd line level. Strong technical expertise in servers, networking, infrastructure, and security. Solid understanding of cyber security principles and best practices. Excellent problem-solving skills and the ability to diagnose complex technical issues. Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment. Flexibility to support out-of-hours incidents on a rota basis. Desirable: Experience with SaaS, cloud services, or hosted environments. Familiarity with scripting or automation tools such as PowerShell, SQL, or Linux. Technical Skills: Active Directory, Azure AD, Group Policy, Windows Server Virtualisation, SAN, enterprise backup Patch management, software deployment DNS, routing, VPN, endpoint protection, next-generation firewalls, email security

Technical Lead Location: Bury St Edmunds, Suffolk Contract: Permanent Salary: Up to £75,000 A long?established and reputable UK distributor is seeking a Technical Lead to join their growing digital and technology team. This is an exciting opportunity to take ownership of modern digital platforms and play a key role in driving technical excellence across the organisation. The Role As Technical Lead, you will be responsible for the architecture, integrity and performance of the organisation's digital platforms. You will act as a bridge between application development and operational stability, ensuring systems are secure, well?structured and scalable while guiding both internal and external technical teams. Key Responsibilities Own the architecture and technical integrity of digital platforms, ensuring stability, security and scalability. Lead the design and optimisation of GitHub Actions CI/CD pipelines to support structured, reliable and auditable deployments. Manage complex Middleware integrations and ensure seamless data flow between eCommerce front?end and backend systems. Investigate and resolve API logic and data discrepancies at code level. Act as the primary technical authority for external development vendors and integration partners, auditing their work and enforcing internal standards. Diagnose and resolve complex development and platform issues with minimal supervision. Produce and maintain clear documentation covering systems, configurations and operational processes. Apply formal change control processes including versioning, peer reviews and structured release approvals. Implement and maintain monitoring, logging and alerting tools to ensure platform availability and performance. About You Skills & Experience 5+ years in a Senior Engineering or DevOps role with hands?on ownership of production e?commerce environments. Strong scripting and automation skills across cloud and self?hosted environments. Confident debugging Middleware and API interactions at application logic level. Proficient with the GitHub ecosystem for version control, release management and automation. Good understanding of transactional e?commerce systems across B2B and D2C environments. Strong communicator able to translate business needs into actionable technical plans. Comfortable guiding and challenging external vendors to ensure high?quality delivery. Experience working alongside ERP and wider systems teams to support platform architecture and integrations. Benefits Comprehensive training on internal systems and processes Pension scheme Life assurance Health cash plan Staff discount on a wide range of products Free on?site parking

Agilis Search is working with a well-established and evolving company in Sudbury that is looking to hire an IT and Systems Administrator on a permanent basis. This is a varied, hands-on role where you will support and maintain the company's IT systems, hardware, software and networks. You will also help develop and improve internal databases, automation tools and business reports to make processes more efficient. The exciting part? This company genuinely invests in its people. If you have experience in some of the key areas but are looking to grow, they will provide comprehensive training and development to help you build your skills. It's a great opportunity for someone who wants to learn, take on new challenges and develop their career in IT. What you will do Look after the company's IT systems including servers, PCs, networks, software, and phones. Keep databases secure, reliable, and available at all times. Make sure backups are completed and data is protected. Fix hardware and software problems and escalate to third parties when needed. Set up and manage user accounts, permissions, and security settings. Support staff by responding to IT helpdesk tickets. Troubleshoot issues with ERP and PLM systems. Build and improve internal applications, databases, and automation tools. Create and maintain reports, dashboards, and business data outputs. Keep IT documentation up to date and work closely with the team to improve processes. About You It's all about your attitude! You will need a growth mindset and appetite for learning lots of new skills. Attention to detail . Good time management. Approachable with a willingness to share knowledge. Strong analytical, technical, interpersonal, client service and communication skills. Confident problem solver. Technical Experience Good knowledge of the Windows Operating Systems and Office365. Understanding of Anti-Virus software and firewalls. Windows server - 2012+. Active Directory including Group Policies. IT networking skills - LANs and WANs. Experience of SQL (Stored Procedures, Functions, Triggers). An understanding of relational database principles. Strong skills in Excel. This organisation value collaboration, curiosity, and continuous improvement. Please get in touch with Matt at Agilis Search to find out more. We look forward to your application.

We are currently recruiting for a highly analytical Data Business Analyst to join a Bury St Edmunds based business on a permanent basis. This has an international remit, with occasional international travel. Based in Bury St Edmunds with hybrid and flexible working available. This role is to support the procurement function through data-driven insights, robust reporting, and continuous improvement initiatives. Key responsibilities Analyse data, trends, and market intelligence to identify cost-saving and efficiency opportunities Support the development and delivery of procurement strategies aligned with business objectives Assist with supplier evaluation, selection, and performance monitoring to ensure compliance and quality standards Produce reports, dashboards, and presentations for senior stakeholders Work collaboratively with cross-functional teams to gather requirements and support sourcing activities Contribute to the design and optimisation of procurement processes, policies, and tools Monitor industry best practice, regulatory changes, and market developments Key Skills Strong analytical, numerical, and problem-solving skills with experience interpreting data Proficiency in QlikSense, Microsoft Excel, PowerPoint, and similar data analysis tools Excellent communication, stakeholder management, and organisational skills Ability to work independently and effectively in a fast-paced environment Understanding of UK procurement regulations and ethical standards would be highly advantageous Please contact Agilis for more information.

We're working with a well-established and ambitious independent insurance broker in Ipswich, who are looking to recruit a driven New Business Account Executive to join their expanding commercial team. This is an exceptional opportunity for an experienced new business professional to build and grow their portfolio - with the advantage of an established introducer network providing a steady flow of pre-qualified appointments and warm leads. The Role: As a New Business Account Executive, you'll be responsible for developing new commercial clients across the region. You'll be supported by a strong internal broking and marketing team, as well as a proven network of introducers that generate consistent, high-quality leads. Key Responsibilities: Developing new commercial insurance clients across a range of industries Attending appointments generated by the company's introducer network Building strong relationships and delivering tailored insurance solutions Working closely with Account Handlers to ensure seamless client onboarding Identifying cross-sell and upsell opportunities to maximise revenue Maintaining compliance with FCA regulations and internal standards Contributing to the ongoing growth and success of the Ipswich office About You: Proven experience in commercial insurance new business development Strong understanding of SME and mid-market commercial insurance products Excellent relationship-building and presentation skills Highly motivated, target-driven, and commercially astute Confident working both independently and as part of a collaborative team Cert CII qualified or working towards (support provided) Full UK driving licence essential What's on Offer: Salary: £45,000 - £55,000 depending on experience Car allowance and competitive bonus scheme Warm leads and pre-qualified appointments from a trusted introducer network Full broking and administrative support from an experienced internal team Hybrid working model combining field, home, and office 25 days annual leave plus bank holidays Pension scheme and company benefits Excellent long-term career progression within a growing, independent brokerage If you're a proactive and ambitious Account Executive who thrives on building new client relationships - but wants the support of a business that provides genuine opportunity and warm leads - this is the ideal next step. Apply today or contact us for a confidential chat about the role.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.