23 jobs found in County Antrim

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Salesforce Product Owner to join our IT Team , based in the A&O Shearman Belfast office. We are looking for an autonomous individual with excellent communication skills and confidence to engage with individuals at all levels of the organisation. As CRM Functional Administrator you will have a solid Salesforce Administration background, ideally ADM201 Certified, with the ability to understand business processes, objectives, driving adoption & process improvements. Experience in PSA is beneficial. What you will do Own the Peerpoint Salesforce roadmap and backlog, translating business goals into a quarterly delivery plan aligned with IT strategy and governance. Lead end-to-end Salesforce administration and configuration (user and access management, page/layouts, fields, validation rules, security model and data model). Act as product owner/functional lead for enhancements and projects, facilitating requirements capture, process design and impact assessment across multiple jurisdictions. Prioritise and deliver changes through controlled release management (sandboxes and DevOps tooling), ensuring appropriate testing (UAT/regression) and documentation. Create, enhance and maintain automation primarily using Flow; remediate technical debt and retire legacy Process Builder/Workflow where appropriate. Define and maintain data quality, reporting and dashboard standards for leadership, ensuring accuracy, consistency and adoption. Proactively identify and mitigate risks; ensure compliance with InfoSec policies, data protection and platform standards; contribute to quarterly IT risk reviews. Manage and coordinate external vendors and contractors, setting expectations, tracking deliverables and SLAs. Partner with enterprise teams to design and manage integrations with A&O Shearman systems, ensuring reliability and performance. Drive user enablement and adoption through training, communications and stakeholder engagement; provide tier-3 support and root-cause analysis of complex issues. Monitor platform health and usage, establish KPIs and continuously improve processes and performance. What you will have Excellent organisational skills and able to run processes to meet deadlines, prioritise and judge when to escalate. Quick learner who thrives in a fast-paced environment and enjoys working between technology teams and a business team Strong organisational skills with ability to manage multiple work streams / activities Attention to detail 3+ years solid Salesforce Administration experience, ideally ADM 201 Certified Salesforce Sales Cloud experience Experience of Platform & PSA Business analysis experience - user requirements gathering & analysis Experience managing the platform with the ability to build fields, custom objects, process builders, workflows and complex reports NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .

We have an exciting opportunity for a Salesforce Product Owner to join our IT Team , based in the A&O Shearman Belfast office. We are looking for an autonomous individual with excellent communication skills and confidence to engage with individuals at all levels of the organisation. As CRM Functional Administrator you will have a solid Salesforce Administration background, ideally ADM201 Certified, with the ability to understand business processes, objectives, driving adoption & process improvements. Experience in PSA is beneficial. What you will do Own the Peerpoint Salesforce roadmap and backlog, translating business goals into a quarterly delivery plan aligned with IT strategy and governance. Lead end-to-end Salesforce administration and configuration (user and access management, page/layouts, fields, validation rules, security model and data model). Act as product owner/functional lead for enhancements and projects, facilitating requirements capture, process design and impact assessment across multiple jurisdictions. Prioritise and deliver changes through controlled release management (sandboxes and DevOps tooling), ensuring appropriate testing (UAT/regression) and documentation. Create, enhance and maintain automation primarily using Flow; remediate technical debt and retire legacy Process Builder/Workflow where appropriate. Define and maintain data quality, reporting and dashboard standards for leadership, ensuring accuracy, consistency and adoption. Proactively identify and mitigate risks; ensure compliance with InfoSec policies, data protection and platform standards; contribute to quarterly IT risk reviews. Manage and coordinate external vendors and contractors, setting expectations, tracking deliverables and SLAs. Partner with enterprise teams to design and manage integrations with A&O Shearman systems, ensuring reliability and performance. Drive user enablement and adoption through training, communications and stakeholder engagement; provide tier-3 support and root-cause analysis of complex issues. Monitor platform health and usage, establish KPIs and continuously improve processes and performance. What you will have Excellent organisational skills and able to run processes to meet deadlines, prioritise and judge when to escalate. Quick learner who thrives in a fast-paced environment and enjoys working between technology teams and a business team Strong organisational skills with ability to manage multiple work streams / activities Attention to detail 3+ years solid Salesforce Administration experience, ideally ADM 201 Certified Salesforce Sales Cloud experience Experience of Platform & PSA Business analysis experience - user requirements gathering & analysis Experience managing the platform with the ability to build fields, custom objects, process builders, workflows and complex reports NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .

We have an exciting opportunity for a Salesforce Product Owner to join our IT Team , based in the A&O Shearman Belfast office. We are looking for an autonomous individual with excellent communication skills and confidence to engage with individuals at all levels of the organisation. As CRM Functional Administrator you will have a solid Salesforce Administration background, ideally ADM201 Certified, with the ability to understand business processes, objectives, driving adoption & process improvements. Experience in PSA is beneficial. What you will do Own the Peerpoint Salesforce roadmap and backlog, translating business goals into a quarterly delivery plan aligned with IT strategy and governance. Lead end-to-end Salesforce administration and configuration (user and access management, page/layouts, fields, validation rules, security model and data model). Act as product owner/functional lead for enhancements and projects, facilitating requirements capture, process design and impact assessment across multiple jurisdictions. Prioritise and deliver changes through controlled release management (sandboxes and DevOps tooling), ensuring appropriate testing (UAT/regression) and documentation. Create, enhance and maintain automation primarily using Flow; remediate technical debt and retire legacy Process Builder/Workflow where appropriate. Define and maintain data quality, reporting and dashboard standards for leadership, ensuring accuracy, consistency and adoption. Proactively identify and mitigate risks; ensure compliance with InfoSec policies, data protection and platform standards; contribute to quarterly IT risk reviews. Manage and coordinate external vendors and contractors, setting expectations, tracking deliverables and SLAs. Partner with enterprise teams to design and manage integrations with A&O Shearman systems, ensuring reliability and performance. Drive user enablement and adoption through training, communications and stakeholder engagement; provide tier-3 support and root-cause analysis of complex issues. Monitor platform health and usage, establish KPIs and continuously improve processes and performance. What you will have Excellent organisational skills and able to run processes to meet deadlines, prioritise and judge when to escalate. Quick learner who thrives in a fast-paced environment and enjoys working between technology teams and a business team Strong organisational skills with ability to manage multiple work streams / activities Attention to detail 3+ years solid Salesforce Administration experience, ideally ADM 201 Certified Salesforce Sales Cloud experience Experience of Platform & PSA Business analysis experience - user requirements gathering & analysis Experience managing the platform with the ability to build fields, custom objects, process builders, workflows and complex reports NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .

We have an exciting opportunity for a Salesforce Product Owner to join our IT Team , based in the A&O Shearman Belfast office. We are looking for an autonomous individual with excellent communication skills and confidence to engage with individuals at all levels of the organisation. As CRM Functional Administrator you will have a solid Salesforce Administration background, ideally ADM201 Certified, with the ability to understand business processes, objectives, driving adoption & process improvements. Experience in PSA is beneficial. What you will do Own the Peerpoint Salesforce roadmap and backlog, translating business goals into a quarterly delivery plan aligned with IT strategy and governance. Lead end-to-end Salesforce administration and configuration (user and access management, page/layouts, fields, validation rules, security model and data model). Act as product owner/functional lead for enhancements and projects, facilitating requirements capture, process design and impact assessment across multiple jurisdictions. Prioritise and deliver changes through controlled release management (sandboxes and DevOps tooling), ensuring appropriate testing (UAT/regression) and documentation. Create, enhance and maintain automation primarily using Flow; remediate technical debt and retire legacy Process Builder/Workflow where appropriate. Define and maintain data quality, reporting and dashboard standards for leadership, ensuring accuracy, consistency and adoption. Proactively identify and mitigate risks; ensure compliance with InfoSec policies, data protection and platform standards; contribute to quarterly IT risk reviews. Manage and coordinate external vendors and contractors, setting expectations, tracking deliverables and SLAs. Partner with enterprise teams to design and manage integrations with A&O Shearman systems, ensuring reliability and performance. Drive user enablement and adoption through training, communications and stakeholder engagement; provide tier-3 support and root-cause analysis of complex issues. Monitor platform health and usage, establish KPIs and continuously improve processes and performance. What you will have Excellent organisational skills and able to run processes to meet deadlines, prioritise and judge when to escalate. Quick learner who thrives in a fast-paced environment and enjoys working between technology teams and a business team Strong organisational skills with ability to manage multiple work streams / activities Attention to detail 3+ years solid Salesforce Administration experience, ideally ADM 201 Certified Salesforce Sales Cloud experience Experience of Platform & PSA Business analysis experience - user requirements gathering & analysis Experience managing the platform with the ability to build fields, custom objects, process builders, workflows and complex reports NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for an Analyst or Senior Analyst to join our Digital Trust team, based in A&O Shearman's Belfast Office. What you will do As part of the Digital Trust team you will be responsible for executing and overseeing key processes and maintaining core technology solutions of the identity and access management (IAM) function. IAM involves identity management, identity governance and administration, privileged access, non-human identity (NHI) management and conditional access at A&O Shearman. You will work with other digital trust team members to ensure the security, compliance, and efficiency of access management processes and controls. IAM (including PAM) tooling and platform management Monitor IAM technology solution(s) for performance and security. Provide appropriate reports and dashboards for senior stakeholders. Resolve issues relating to the IAM technology solution(s). Lead on problem resolution. Complete requests and provide support to the end users across the IAM services. Onboard new accounts to the privileged access solution and enforce controls. Develop and deliver training materials and presentations on identity and access management best practices. IAM processes and controls Contribute to the development, maintenance, and improvement of end-to-end IAM controls, access policies, process flows, procedural documentation, and operational playbooks. Implement and perform access certification campaigns in accordance with IAM policies. Proactively evolve Access and Entitlement Management through ongoing reviews, risk analysist and operational excellence. Perform changes required to support the delivery of the organizational Identity Lifecycle Management process. Ensure access is maintained according to principles of least privilege and Zero Trust Network Access. Monitor privileged access activity and investigate suspicious behaviour. Actively improve PAM procedures, establish repeatable patterns, communicate with other teams for collaborative problem resolution and improvement to the security of all critical platforms. Monitor and validate ongoing compliance with IAM security requirements. IAM request fulfilment supporting to the wider IT business function. Champion identity and access management across the organisation and drive an evolved culture of risk awareness and mitigation. Provide training and support to end users of IAM. What you will have Experience in IT and information security, with knowledge of Identity & Access Management (IAM). Understanding of IAM technologies and practices, including identity governance, privileged access, authentication, and conditional access. Experience with Microsoft identity platforms such as Active Directory and Entra ID. Knowledge of security protocols, authentication methods, and authorisation frameworks. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and collaboration skills. A proactive mindset and passion for staying at the forefront of cybersecurity and identity management. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .

We have an exciting opportunity for an Analyst or Senior Analyst to join our Digital Trust team, based in A&O Shearman's Belfast Office. What you will do As part of the Digital Trust team you will be responsible for executing and overseeing key processes and maintaining core technology solutions of the identity and access management (IAM) function. IAM involves identity management, identity governance and administration, privileged access, non-human identity (NHI) management and conditional access at A&O Shearman. You will work with other digital trust team members to ensure the security, compliance, and efficiency of access management processes and controls. IAM (including PAM) tooling and platform management Monitor IAM technology solution(s) for performance and security. Provide appropriate reports and dashboards for senior stakeholders. Resolve issues relating to the IAM technology solution(s). Lead on problem resolution. Complete requests and provide support to the end users across the IAM services. Onboard new accounts to the privileged access solution and enforce controls. Develop and deliver training materials and presentations on identity and access management best practices. IAM processes and controls Contribute to the development, maintenance, and improvement of end-to-end IAM controls, access policies, process flows, procedural documentation, and operational playbooks. Implement and perform access certification campaigns in accordance with IAM policies. Proactively evolve Access and Entitlement Management through ongoing reviews, risk analysist and operational excellence. Perform changes required to support the delivery of the organizational Identity Lifecycle Management process. Ensure access is maintained according to principles of least privilege and Zero Trust Network Access. Monitor privileged access activity and investigate suspicious behaviour. Actively improve PAM procedures, establish repeatable patterns, communicate with other teams for collaborative problem resolution and improvement to the security of all critical platforms. Monitor and validate ongoing compliance with IAM security requirements. IAM request fulfilment supporting to the wider IT business function. Champion identity and access management across the organisation and drive an evolved culture of risk awareness and mitigation. Provide training and support to end users of IAM. What you will have Experience in IT and information security, with knowledge of Identity & Access Management (IAM). Understanding of IAM technologies and practices, including identity governance, privileged access, authentication, and conditional access. Experience with Microsoft identity platforms such as Active Directory and Entra ID. Knowledge of security protocols, authentication methods, and authorisation frameworks. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and collaboration skills. A proactive mindset and passion for staying at the forefront of cybersecurity and identity management. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .

We have an exciting opportunity for an Analyst or Senior Analyst to join our Digital Trust team, based in A&O Shearman's Belfast Office. What you will do As part of the Digital Trust team you will be responsible for executing and overseeing key processes and maintaining core technology solutions of the identity and access management (IAM) function. IAM involves identity management, identity governance and administration, privileged access, non-human identity (NHI) management and conditional access at A&O Shearman. You will work with other digital trust team members to ensure the security, compliance, and efficiency of access management processes and controls. IAM (including PAM) tooling and platform management Monitor IAM technology solution(s) for performance and security. Provide appropriate reports and dashboards for senior stakeholders. Resolve issues relating to the IAM technology solution(s). Lead on problem resolution. Complete requests and provide support to the end users across the IAM services. Onboard new accounts to the privileged access solution and enforce controls. Develop and deliver training materials and presentations on identity and access management best practices. IAM processes and controls Contribute to the development, maintenance, and improvement of end-to-end IAM controls, access policies, process flows, procedural documentation, and operational playbooks. Implement and perform access certification campaigns in accordance with IAM policies. Proactively evolve Access and Entitlement Management through ongoing reviews, risk analysist and operational excellence. Perform changes required to support the delivery of the organizational Identity Lifecycle Management process. Ensure access is maintained according to principles of least privilege and Zero Trust Network Access. Monitor privileged access activity and investigate suspicious behaviour. Actively improve PAM procedures, establish repeatable patterns, communicate with other teams for collaborative problem resolution and improvement to the security of all critical platforms. Monitor and validate ongoing compliance with IAM security requirements. IAM request fulfilment supporting to the wider IT business function. Champion identity and access management across the organisation and drive an evolved culture of risk awareness and mitigation. Provide training and support to end users of IAM. What you will have Experience in IT and information security, with knowledge of Identity & Access Management (IAM). Understanding of IAM technologies and practices, including identity governance, privileged access, authentication, and conditional access. Experience with Microsoft identity platforms such as Active Directory and Entra ID. Knowledge of security protocols, authentication methods, and authorisation frameworks. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and collaboration skills. A proactive mindset and passion for staying at the forefront of cybersecurity and identity management. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .

We have an exciting opportunity for an Analyst or Senior Analyst to join our Digital Trust team, based in A&O Shearman's Belfast Office. What you will do As part of the Digital Trust team you will be responsible for executing and overseeing key processes and maintaining core technology solutions of the identity and access management (IAM) function. IAM involves identity management, identity governance and administration, privileged access, non-human identity (NHI) management and conditional access at A&O Shearman. You will work with other digital trust team members to ensure the security, compliance, and efficiency of access management processes and controls. IAM (including PAM) tooling and platform management Monitor IAM technology solution(s) for performance and security. Provide appropriate reports and dashboards for senior stakeholders. Resolve issues relating to the IAM technology solution(s). Lead on problem resolution. Complete requests and provide support to the end users across the IAM services. Onboard new accounts to the privileged access solution and enforce controls. Develop and deliver training materials and presentations on identity and access management best practices. IAM processes and controls Contribute to the development, maintenance, and improvement of end-to-end IAM controls, access policies, process flows, procedural documentation, and operational playbooks. Implement and perform access certification campaigns in accordance with IAM policies. Proactively evolve Access and Entitlement Management through ongoing reviews, risk analysist and operational excellence. Perform changes required to support the delivery of the organizational Identity Lifecycle Management process. Ensure access is maintained according to principles of least privilege and Zero Trust Network Access. Monitor privileged access activity and investigate suspicious behaviour. Actively improve PAM procedures, establish repeatable patterns, communicate with other teams for collaborative problem resolution and improvement to the security of all critical platforms. Monitor and validate ongoing compliance with IAM security requirements. IAM request fulfilment supporting to the wider IT business function. Champion identity and access management across the organisation and drive an evolved culture of risk awareness and mitigation. Provide training and support to end users of IAM. What you will have Experience in IT and information security, with knowledge of Identity & Access Management (IAM). Understanding of IAM technologies and practices, including identity governance, privileged access, authentication, and conditional access. Experience with Microsoft identity platforms such as Active Directory and Entra ID. Knowledge of security protocols, authentication methods, and authorisation frameworks. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and collaboration skills. A proactive mindset and passion for staying at the forefront of cybersecurity and identity management. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .

We have an exciting opportunity for a Senior AI Engineer (Manager) to join our IT (EA & Technology Platforms) team, based in A&O Shearman's Belfast office. What you will do Reporting to the AI Platform Owner, this role will be a senior technical leader responsible for the strategy, design, and implementation of advanced AI and ML use cases across the firm. The role is a member of AI leadership and is responsible for managing and motivating a team of skilled IT professionals and directing external third-party service providers. The role is accountable for the implementation of the full lifecycle of AI solutions including model development, validation, deployment, and integration into other systems while providing feedback to continue to evolve the AI platform. The ideal candidate will have a strong background in machine learning, data analysis, and software development. The role will be responsible for designing, developing, and implementing AI solutions to solve complex problems and enhance our products and services resulting in improved experiences for our fee earners and business teams. Maintain strong customer relationships with fee earners and business teams to manage the delivery of driving the technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices. Work with senior stakeholders from business teams to understand AI use cases mapping to business outcomes. Act as the focal point for matters related to driving the technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices, providing expert guidance to other teams when required. Performance management of AI Engineering, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Own the technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices budget and benefits delivery, balancing priorities and clearly demonstrating the value that the firm's AI solutions deliver whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in driving the technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices, whilst assessing the viability and business value for the firm. What you will have Experience in machine learning, deep learning, and AI model development Proficiency in programming languages such as Python, R, or C-Sharp. Experience with AI frameworks and libraries such as TensorFlow, PyTorch, or scikit-learn. Experience with cloud platforms (AWS, GCP, Azure), experience with Azure a plus. Experience leveraging AI code-writing assistants (e.g., GitHub Copilot, Claude Code, Codex) with appropriate engineering controls (code review, testing, security) in professional environments. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large global teams. Experience within the legal or professional services sector is desirable but not essential. Excellent stakeholder engagement and communication skills. Excellent business acumen and understanding of how the firm is positioned in the market. Ability to lead and develop teams. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for an Analyst or Senior Analyst to join our Digital Trust team, based in A&O Shearman's Belfast Office. What you will do As part of the Digital Trust team you will be responsible for executing and overseeing key processes and maintaining core technology solutions of the identity and access management (IAM) function. IAM involves identity management, identity governance and administration, privileged access, non-human identity (NHI) management and conditional access at A&O Shearman. You will work with other digital trust team members to ensure the security, compliance, and efficiency of access management processes and controls. IAM (including PAM) tooling and platform management Monitor IAM technology solution(s) for performance and security. Provide appropriate reports and dashboards for senior stakeholders. Resolve issues relating to the IAM technology solution(s). Lead on problem resolution. Complete requests and provide support to the end users across the IAM services. Onboard new accounts to the privileged access solution and enforce controls. Develop and deliver training materials and presentations on identity and access management best practices. IAM processes and controls Contribute to the development, maintenance, and improvement of end-to-end IAM controls, access policies, process flows, procedural documentation, and operational playbooks. Implement and perform access certification campaigns in accordance with IAM policies. Proactively evolve Access and Entitlement Management through ongoing reviews, risk analysist and operational excellence. Perform changes required to support the delivery of the organizational Identity Lifecycle Management process. Ensure access is maintained according to principles of least privilege and Zero Trust Network Access. Monitor privileged access activity and investigate suspicious behaviour. Actively improve PAM procedures, establish repeatable patterns, communicate with other teams for collaborative problem resolution and improvement to the security of all critical platforms. Monitor and validate ongoing compliance with IAM security requirements. IAM request fulfilment supporting to the wider IT business function. Champion identity and access management across the organisation and drive an evolved culture of risk awareness and mitigation. Provide training and support to end users of IAM. What you will have Experience in IT and information security, with knowledge of Identity & Access Management (IAM). Understanding of IAM technologies and practices, including identity governance, privileged access, authentication, and conditional access. Experience with Microsoft identity platforms such as Active Directory and Entra ID. Knowledge of security protocols, authentication methods, and authorisation frameworks. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and collaboration skills. A proactive mindset and passion for staying at the forefront of cybersecurity and identity management. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .

We have an exciting opportunity for a Senior AI Engineer (Manager) to join our IT (EA & Technology Platforms) team, based in A&O Shearman's Belfast office. What you will do Reporting to the AI Platform Owner, this role will be a senior technical leader responsible for the strategy, design, and implementation of advanced AI and ML use cases across the firm. The role is a member of AI leadership and is responsible for managing and motivating a team of skilled IT professionals and directing external third-party service providers. The role is accountable for the implementation of the full lifecycle of AI solutions including model development, validation, deployment, and integration into other systems while providing feedback to continue to evolve the AI platform. The ideal candidate will have a strong background in machine learning, data analysis, and software development. The role will be responsible for designing, developing, and implementing AI solutions to solve complex problems and enhance our products and services resulting in improved experiences for our fee earners and business teams. Maintain strong customer relationships with fee earners and business teams to manage the delivery of driving the technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices. Work with senior stakeholders from business teams to understand AI use cases mapping to business outcomes. Act as the focal point for matters related to driving the technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices, providing expert guidance to other teams when required. Performance management of AI Engineering, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Own the technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices budget and benefits delivery, balancing priorities and clearly demonstrating the value that the firm's AI solutions deliver whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in driving the technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices, whilst assessing the viability and business value for the firm. What you will have Experience in machine learning, deep learning, and AI model development Proficiency in programming languages such as Python, R, or C-Sharp. Experience with AI frameworks and libraries such as TensorFlow, PyTorch, or scikit-learn. Experience with cloud platforms (AWS, GCP, Azure), experience with Azure a plus. Experience leveraging AI code-writing assistants (e.g., GitHub Copilot, Claude Code, Codex) with appropriate engineering controls (code review, testing, security) in professional environments. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large global teams. Experience within the legal or professional services sector is desirable but not essential. Excellent stakeholder engagement and communication skills. Excellent business acumen and understanding of how the firm is positioned in the market. Ability to lead and develop teams. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Senior AI Engineer (Manager) to join our IT (EA & Technology Platforms) team, based in A&O Shearman's Belfast office. What you will do Reporting to the AI Platform Owner, this role will be a senior technical leader responsible for the strategy, design, and implementation of advanced AI and ML use cases across the firm. The role is a member of AI leadership and is responsible for managing and motivating a team of skilled IT professionals and directing external third-party service providers. The role is accountable for the implementation of the full lifecycle of AI solutions including model development, validation, deployment, and integration into other systems while providing feedback to continue to evolve the AI platform. The ideal candidate will have a strong background in machine learning, data analysis, and software development. The role will be responsible for designing, developing, and implementing AI solutions to solve complex problems and enhance our products and services resulting in improved experiences for our fee earners and business teams. Maintain strong customer relationships with fee earners and business teams to manage the delivery of driving the technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices. Work with senior stakeholders from business teams to understand AI use cases mapping to business outcomes. Act as the focal point for matters related to driving the technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices, providing expert guidance to other teams when required. Performance management of AI Engineering, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Own the technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices budget and benefits delivery, balancing priorities and clearly demonstrating the value that the firm's AI solutions deliver whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in driving the technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices, whilst assessing the viability and business value for the firm. What you will have Experience in machine learning, deep learning, and AI model development Proficiency in programming languages such as Python, R, or C-Sharp. Experience with AI frameworks and libraries such as TensorFlow, PyTorch, or scikit-learn. Experience with cloud platforms (AWS, GCP, Azure), experience with Azure a plus. Experience leveraging AI code-writing assistants (e.g., GitHub Copilot, Claude Code, Codex) with appropriate engineering controls (code review, testing, security) in professional environments. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large global teams. Experience within the legal or professional services sector is desirable but not essential. Excellent stakeholder engagement and communication skills. Excellent business acumen and understanding of how the firm is positioned in the market. Ability to lead and develop teams. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Senior AI Engineer (Manager) to join our IT (EA & Technology Platforms) team, based in A&O Shearman's Belfast office. What you will do Reporting to the AI Platform Owner, this role will be a senior technical leader responsible for the strategy, design, and implementation of advanced AI and ML use cases across the firm. The role is a member of AI leadership and is responsible for managing and motivating a team of skilled IT professionals and directing external third-party service providers. The role is accountable for the implementation of the full lifecycle of AI solutions including model development, validation, deployment, and integration into other systems while providing feedback to continue to evolve the AI platform. The ideal candidate will have a strong background in machine learning, data analysis, and software development. The role will be responsible for designing, developing, and implementing AI solutions to solve complex problems and enhance our products and services resulting in improved experiences for our fee earners and business teams. Maintain strong customer relationships with fee earners and business teams to manage the delivery of driving the technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices. Work as part of the Enterprise Architecture & Technology Platforms leadership team to collectively define, implement and operate the firm's technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices. Work with senior stakeholders from business teams to understand AI use cases mapping to business outcomes. Act as the focal point for matters related to driving the technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices, providing expert guidance to other teams when required. Performance management of AI Engineering, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Own the technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices budget and benefits delivery, balancing priorities and clearly demonstrating the value that the firm's AI solutions deliver whilst working with IT Business Operations to ensure alignment. Actively identify and pursue opportunities for continuous improvement in driving the technical strategy for AI solutions, ensuring scalable architecture and alignment with best practices, whilst assessing the viability and business value for the firm. What you will have Experience in machine learning, deep learning, and AI model development Proficiency in programming languages such as Python, R, or C-Sharp. Experience with AI frameworks and libraries such as TensorFlow, PyTorch, or scikit-learn. Experience with cloud platforms (AWS, GCP, Azure), experience with Azure a plus. Experience leveraging AI code-writing assistants (e.g., GitHub Copilot, Claude Code, Codex) with appropriate engineering controls (code review, testing, security) in professional environments. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Strong knowledge of current IT and data market trends and technology innovations. Proven track record of managing large global teams. Experience within the legal or professional services sector is desirable but not essential. Excellent stakeholder engagement and communication skills. Excellent business acumen and understanding of how the firm is positioned in the market. Ability to lead and develop teams. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

PLASTERER ROLE: Plasterer PAY RATE: Open for discussion CONTRACT TYPE: Ongoing Contract LOCATION: Belfast And County Antrim BENEFITS: Company van (business use only) THE ROLE: The Plasterer will support the delivery of plastering and skimming works, including the application of plasterboard, render, and similar materials to walls, ceilings, and building exteriors across residential and commercial properties managed by the client. The role is responsible for ensuring that all surfaces are properly prepared, finished, and maintained to a high standard, contributing to the overall appearance, durability, and structural integrity of the properties. KEY RESPONSIBILITIES: Prepare and clean surfaces before applying plaster, ensuring they are free from dust, dirt, and grease. Apply plaster coats to walls, ceilings, and building exteriors, ensuring a smooth and even finish. Perform decorative plastering tasks, including mouldings, cornices, and ornamental designs. Repair and patch damaged plasterwork, ensuring seamless integration with existing surfaces. Mix plaster to desired consistency and ensure it meets job specifications. Use various tools and equipment safely and efficiently, including trowels, floats, and mixers. Maintain accurate records of work completed and materials used. Adhere to health and safety regulations and company policies. Any other reasonable management request. ESSENTIAL REQUIREMENTS: NVQ Level 2 or 3 in Plastering or equivalent. Valid CSCS (Construction Skills Certification Scheme) card. Basic knowledge of Health & Safety regulations in Construction Proven experience in plastering, including surface preparation, application, and finishing. Strong attention to detail and a high standard of workmanship. Knowledge of health and safety regulations related to plastering work. Ability to work independently and manage time effectively. Full UK/NI valid driving licence Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for an Information Security Manager within our IT team. Please note, given the nature of this role, the successful candidate will require to undertake an AccessNI background check. Location: Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL (Onsite) Contract Offered: Full-time, Permanent, Onsite working. Working Hours: 40 hours per week, Monday to Friday. What does the IT Security Manager role involve? This role will be responsible for leading and developing a small team of IT Security Analysts to deliver a comprehensive information and security plan for Randox ensuring all IT systems, data, and access are secured and protected. The successful candidate would also serve as the company compliance officer with respect to security policies and regulations. Responsibilities Carrying out technical vulnerability assessments of IT systems and processes, identifying potential vulnerabilities, making recommendations to control any risks identified and to ensure they are implemented. Developing and maintaining the information security policy, accompanying standards and procedures. Responding rapidly and effectively to IT security incidents, managing them in a professional manner including computer forensics for evidence gathering and preservation. Promoting security awareness by developing and implementing a security awareness and training programme. Working with internal stakeholders to promote and improve information security and provide security advice on procurements, projects, and new initiatives as required. Applying the Data Protection Act, the Freedom of Information Act, and other related legislation, standards and codes of practice. Staying on top of emerging trends, risks, new guidance or standards, and security-enhancing technologies. Conducting network security analysis, monitoring and incident response, as well as maintenance and configuration of network security tools. Leading and delivering change and contributing to a positive working environment. Essential Criteria Higher-level qualification in an IT Discipline. A minimum of 5 years' experience in IT security or related field. Experience leading a team. Excellent working knowledge of Information Security (including ISO27001) Experience of phishing campaigns and user awareness training. Broad awareness of hardware/software security products. Professional attitude towards learning and development. Right to work in the UK. About Randox An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories has been the heartbeat of the UK's National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Randox Laboratories Limited is an Equal Opportunities Employer.