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Content Designer Birmingham, West Midlands (with hybrid working)We are looking for two Content Designers to join our team Birmingham where you will be responsible for editing, designing and creating content for the Commission's digital and non-digital services. You will ensure information is written in a way that our users understand and enables them to confidently use our services and websites. The Benefits - Salary of c£36,000 per annum- Civil service pension, with an employer contribution rate of 27%- Flexible working- Hybrid working, specific guidelines are to be agreed with line manager- 26 days' holiday, rising to 29 days after 2 years' service, with the option to buy up to five days extra annual leaveJoining us means joining an organisation that is certified as a Great Place to Work, respects work-life balance, is inclusive, and is completely dedicated to helping you achieve your full potential. Whether that's through flexible working, really understanding how you work best or exposing you to real opportunities to challenge yourself, if you're passionate about making your mark on the industry and on society, then we will help you do that. Your Role As a Content Designer, you will need to understand the diversity of our users, putting them and consumers at the heart of everything you do by ensuring they understand the information and obligations being presented to them.Your role will also involve:- Working with teams, subject matter experts and stakeholders across the Commission to make information clear, concise and understandable.- Creating great content that is in the right place and works across online and offline channels.- Using ongoing research, insight and data to continuously improve information and services, always aligning our digital services and websites to organisational and user needs.- Working in an open and collaborative way with the Digital team and other Commission teams and users to ensure we are transparent about our work and allow everyone to contribute.- Actively contributing to the team and Commission goals of putting users at the heart of our services, by sharing your knowledge and supporting others. You will contribute to a central framework for creating services that are accessible and easy to understand.- Creating content principles, strategies, guides, improvements and patterns, and applying these to your own work to ensure our content remains consistent where appropriate.This is a hybrid role, therefore there will be a requirement to attend our Birmingham Office. About You - Experience in creating and iteratively improving content across digital and non-digital services and/or channels to meet user and organisational needs. Working with other teams, subject matter experts and stakeholders to ensure content is accessible, accurate, consistent and follows the relevant guides.- Experience of evaluating and improving content based on user research, feedback and analytics data.- Ability to translate difficult concepts into easy to understand content to ensure users get the information and service they need, in the way they need it.- Understanding of how our user's behaviour, motivations and needs change over time and ensure our services support these in the context of the fast-paced market we regulate, through continuous improvement prioritised user research insights.- Ability to support service and interaction design by providing guidance on the use of patterns and content to remove complexity and make services more understandable for users.- Experience of working with content publishing systems, including writing basic HTML or markdown. About Us Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.The closing date for this role is 20 August 2023, with interviews expected to take place w/c 4 September.As the regulator of the National Lottery, there are some roles within the Commission that are prohibited from playing the National Lottery. This does not affect your family playing. We will let you know at interview if the role you have applied for is on the Prohibited List.PLEASE NOTE: ensure you have the right to work in the UK before applying. We are unable to provide sponsorship for visas at this time.Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.Other organisations may call this role Content Creator, Content Design Executive, Communications Executive, Digital Content Designer, Digital Marketing Executive, Marcomms Executive, Marketing and Communications Co-ordinator, or Copywriter.So, if you'd like to join us as a Content Designer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.