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Complaints Insight Specialist
Capital One (Europe) Plc Nottingham, Nottinghamshire
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Complaints Insight Specialist About the role We are looking for a Senior Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. In this role you will help us use customer complaints as a driving force for change, translating deep insights into strategic opportunities for investment. As part of a specialist team of six you will collaborate across the organisation, particularly within our Operations department to deliver data-driven customer insights and enhance our complaints strategy. Reporting directly to the Head of Complaints Strategy you will leverage data to spot patterns, identify why things go wrong, and create compelling visual narratives for stakeholders at all levels. While you will possess strong analytical capabilities to partner with our centralised Data Analysts this is a highly collaborative role focused on turning data into impactful business actions. What you'll do Lead Insight Projects: Initiate and manage complaints insight initiatives from problem-solving through to successful implementation alongside internal stakeholders. Trend Identification: Partner with the UK Customer Operations management team to identify real-time dissatisfaction trends and drive initiatives that improve customer outcomes and operational efficiency. Strategy & Risk Management: Manage and enhance the complaints strategy, including associated risks and process controls, while maintaining clear communication with internal partners. Stakeholder Storytelling: Prepare and deliver concise, compelling written reports and presentations that translate complex data into actionable recommendations for the business. Regulatory Reporting & Analysis: Leverage internal, industry, and Financial Ombudsman Service (FOS) data to uncover root causes, while collaborating globally to deliver key regulatory reports. The skills and experience you need Essential Data Storytelling & Visualisation: Exceptional ability to build engaging presentations and use data visualisation to turn complex numbers into simple, compelling narratives. Analytical Expertise: Strong experience using both qualitative and quantitative analytical methods to evaluate large datasets and find root causes. Collaboration & Interpersonal Skills: A proven track record of fostering teamwork and collaborating effectively across diverse disciplines and organisational levels. Strategy & Process Improvement: Detail-oriented mindset with hands on experience in strategy design, process management, and delivering sustainable operational improvements. Creative Problem Solving: An outside the box thinker who can cut through complexity to deliver straightforward, actionable solutions. Desirable Regulated Environment Experience: Prior experience working within a regulated complaints handling environment. Digital Tools: Proficiency with collaborative tools, specifically Google Workspace (including Google Sheets and Google Slides). Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday Thursday), with Monday and Friday being dedicated work from home days. Our offices are designed to inspire and support you. At our Nottingham head office you'll find an on site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
26/07/2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Complaints Insight Specialist About the role We are looking for a Senior Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. In this role you will help us use customer complaints as a driving force for change, translating deep insights into strategic opportunities for investment. As part of a specialist team of six you will collaborate across the organisation, particularly within our Operations department to deliver data-driven customer insights and enhance our complaints strategy. Reporting directly to the Head of Complaints Strategy you will leverage data to spot patterns, identify why things go wrong, and create compelling visual narratives for stakeholders at all levels. While you will possess strong analytical capabilities to partner with our centralised Data Analysts this is a highly collaborative role focused on turning data into impactful business actions. What you'll do Lead Insight Projects: Initiate and manage complaints insight initiatives from problem-solving through to successful implementation alongside internal stakeholders. Trend Identification: Partner with the UK Customer Operations management team to identify real-time dissatisfaction trends and drive initiatives that improve customer outcomes and operational efficiency. Strategy & Risk Management: Manage and enhance the complaints strategy, including associated risks and process controls, while maintaining clear communication with internal partners. Stakeholder Storytelling: Prepare and deliver concise, compelling written reports and presentations that translate complex data into actionable recommendations for the business. Regulatory Reporting & Analysis: Leverage internal, industry, and Financial Ombudsman Service (FOS) data to uncover root causes, while collaborating globally to deliver key regulatory reports. The skills and experience you need Essential Data Storytelling & Visualisation: Exceptional ability to build engaging presentations and use data visualisation to turn complex numbers into simple, compelling narratives. Analytical Expertise: Strong experience using both qualitative and quantitative analytical methods to evaluate large datasets and find root causes. Collaboration & Interpersonal Skills: A proven track record of fostering teamwork and collaborating effectively across diverse disciplines and organisational levels. Strategy & Process Improvement: Detail-oriented mindset with hands on experience in strategy design, process management, and delivering sustainable operational improvements. Creative Problem Solving: An outside the box thinker who can cut through complexity to deliver straightforward, actionable solutions. Desirable Regulated Environment Experience: Prior experience working within a regulated complaints handling environment. Digital Tools: Proficiency with collaborative tools, specifically Google Workspace (including Google Sheets and Google Slides). Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday Thursday), with Monday and Friday being dedicated work from home days. Our offices are designed to inspire and support you. At our Nottingham head office you'll find an on site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact . All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
Yolk Recruitment Ltd
Business Analyst
Yolk Recruitment Ltd Bristol, Gloucestershire
Business Analyst Bristol Hybrid Working £50,000 + Benefits We're working with a growing wealth management and financial advice business that is investing heavily in improving how it operates, serves clients and supports advisers. As part of this investment, they are building a dedicated Business Analysis & Change function and are looking to appoint a Business Analyst who understands how a financial advice business works in practice. This is not a highly technical Business Analyst position. Instead, we're looking for someone who can identify opportunities to improve processes, challenge existing ways of working and help deliver meaningful change across the adviser and client journey. You'll work closely with advisers, paraplanners, operations teams and senior stakeholders to understand current processes, identify inefficiencies and support projects from initial discovery through to successful implementation. What You'll Be Doing Working with stakeholders across the business to understand challenges and identify improvement opportunities Mapping current and future state processes Supporting project discovery and requirements gathering activities Helping shape and improve adviser, client and operational journeys Producing meaningful management information and business insights Supporting the development and enhancement of the firm's client portal Assisting with testing, implementation and change adoption activities Working closely with technology teams to ensure business requirements are clearly understood What We're Looking For Experience within a Financial Advice, Wealth Management or Financial Planning business Strong understanding of adviser and client journeys Experience improving business processes and operational efficiency Excellent stakeholder engagement and communication skills Ability to challenge constructively and identify practical solutions Strong organisational skills and attention to detail We'd Particularly Like To Speak To Business Analysts within Wealth Management Business Change Analysts Operational Improvement Analysts Senior Paraplanners who have been heavily involved in process improvement or change projects Practice or Operations professionals who have delivered business improvement initiatives Nice To Have Power BI, Excel or MI reporting experience Exposure to CRM systems, adviser platforms or client portals Knowledge of FCA-regulated environments and Consumer Duty Experience supporting business change or transformation projects What's On Offer Opportunity to join a newly established Business Analysis & Change function Significant exposure to senior leadership and strategic initiatives Genuine opportunity to influence how the business operates Hybrid working with approximately two days per week in the office Competitive salary, benefits package and long-term career development
25/07/2026
Full time
Business Analyst Bristol Hybrid Working £50,000 + Benefits We're working with a growing wealth management and financial advice business that is investing heavily in improving how it operates, serves clients and supports advisers. As part of this investment, they are building a dedicated Business Analysis & Change function and are looking to appoint a Business Analyst who understands how a financial advice business works in practice. This is not a highly technical Business Analyst position. Instead, we're looking for someone who can identify opportunities to improve processes, challenge existing ways of working and help deliver meaningful change across the adviser and client journey. You'll work closely with advisers, paraplanners, operations teams and senior stakeholders to understand current processes, identify inefficiencies and support projects from initial discovery through to successful implementation. What You'll Be Doing Working with stakeholders across the business to understand challenges and identify improvement opportunities Mapping current and future state processes Supporting project discovery and requirements gathering activities Helping shape and improve adviser, client and operational journeys Producing meaningful management information and business insights Supporting the development and enhancement of the firm's client portal Assisting with testing, implementation and change adoption activities Working closely with technology teams to ensure business requirements are clearly understood What We're Looking For Experience within a Financial Advice, Wealth Management or Financial Planning business Strong understanding of adviser and client journeys Experience improving business processes and operational efficiency Excellent stakeholder engagement and communication skills Ability to challenge constructively and identify practical solutions Strong organisational skills and attention to detail We'd Particularly Like To Speak To Business Analysts within Wealth Management Business Change Analysts Operational Improvement Analysts Senior Paraplanners who have been heavily involved in process improvement or change projects Practice or Operations professionals who have delivered business improvement initiatives Nice To Have Power BI, Excel or MI reporting experience Exposure to CRM systems, adviser platforms or client portals Knowledge of FCA-regulated environments and Consumer Duty Experience supporting business change or transformation projects What's On Offer Opportunity to join a newly established Business Analysis & Change function Significant exposure to senior leadership and strategic initiatives Genuine opportunity to influence how the business operates Hybrid working with approximately two days per week in the office Competitive salary, benefits package and long-term career development
Market Data Analyst
Institutional Shareholder Services Inc.
Market Data Analyst, London We are hiring a Market Data Analyst to join our team in London. In this role you will help evaluate and onboard cross asset class data feeds for our Venue Analytics, Transaction Cost Analysis (TCA) and Trade Surveillance products. You will work closely with Product, Data and Development teams to deliver proof of concepts that guide project roadmaps and enrich our product offering for clients such as investment banks, brokers, wealth/account managers and exchanges. Key Responsibilities Develop global market data and referential data coverage: onboard new market venues across fixed income, derivatives, equities/ETFs, FX and crypto; maintain and enrich a reference database covering global cross asset market metadata, instrument listings and company fundamentals. Improve and evolve data quality assurance procedures to deliver high quality, robust information to downstream applications. Collaborate with the Application Support team to resolve data delivery and processing issues. Feed management: liaise with vendor networks to identify mandatory feed changes and develop implementation plans for existing feeds. Research upcoming market microstructure changes and model how the business can benefit. Conduct analyses of data and construct accurate, insightful reporting. Maintain clear lines of communication with stakeholders on feed projects and product development. Support analytics across asset classes, including approaches to TCA and instrument level performance measurement. Respond to client requests for new market coverage. What you bring to ISS STOXX Minimum three years of experience in data management and analysis. Degree in finance, mathematics or a related quantitative discipline. Proven experience with financial market data and/or referential data. Ability to work with, manipulate and analyze large datasets such as Level 2 and Level 3 order book data. Highly proficient with Microsoft Excel (macros, pivot tables, functions and charts). Experience with analytical tools such as PowerBI, Tableau, Jupyter, and familiarity with REST APIs is desirable. Programming skills: intermediate SQL and Python; object oriented programming experience is a bonus. Excellent analytical skills and ability to understand technically complex problems. Strong communication and written skills with the ability to build professional relationships at all levels. Proven ability to work well under pressure and adapt to changing priorities and complex challenges. Knowledge of data modeling techniques (both supervised and unsupervised), and an understanding of AI and goodness of fit measures, highly desirable. What you can expect from us A culture that values diverse skills, perspectives and experiences. The opportunity to grow professionally and personally with comprehensive support and resources. An environment that fuels creativity, drives innovation and shapes future success. Equal Employment Opportunity Statement Institutional Shareholder Services ("ISS") is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, colour, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as "protected status"). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non discriminatory basis, consistent with all applicable federal, state, and local requirements.
25/07/2026
Full time
Market Data Analyst, London We are hiring a Market Data Analyst to join our team in London. In this role you will help evaluate and onboard cross asset class data feeds for our Venue Analytics, Transaction Cost Analysis (TCA) and Trade Surveillance products. You will work closely with Product, Data and Development teams to deliver proof of concepts that guide project roadmaps and enrich our product offering for clients such as investment banks, brokers, wealth/account managers and exchanges. Key Responsibilities Develop global market data and referential data coverage: onboard new market venues across fixed income, derivatives, equities/ETFs, FX and crypto; maintain and enrich a reference database covering global cross asset market metadata, instrument listings and company fundamentals. Improve and evolve data quality assurance procedures to deliver high quality, robust information to downstream applications. Collaborate with the Application Support team to resolve data delivery and processing issues. Feed management: liaise with vendor networks to identify mandatory feed changes and develop implementation plans for existing feeds. Research upcoming market microstructure changes and model how the business can benefit. Conduct analyses of data and construct accurate, insightful reporting. Maintain clear lines of communication with stakeholders on feed projects and product development. Support analytics across asset classes, including approaches to TCA and instrument level performance measurement. Respond to client requests for new market coverage. What you bring to ISS STOXX Minimum three years of experience in data management and analysis. Degree in finance, mathematics or a related quantitative discipline. Proven experience with financial market data and/or referential data. Ability to work with, manipulate and analyze large datasets such as Level 2 and Level 3 order book data. Highly proficient with Microsoft Excel (macros, pivot tables, functions and charts). Experience with analytical tools such as PowerBI, Tableau, Jupyter, and familiarity with REST APIs is desirable. Programming skills: intermediate SQL and Python; object oriented programming experience is a bonus. Excellent analytical skills and ability to understand technically complex problems. Strong communication and written skills with the ability to build professional relationships at all levels. Proven ability to work well under pressure and adapt to changing priorities and complex challenges. Knowledge of data modeling techniques (both supervised and unsupervised), and an understanding of AI and goodness of fit measures, highly desirable. What you can expect from us A culture that values diverse skills, perspectives and experiences. The opportunity to grow professionally and personally with comprehensive support and resources. An environment that fuels creativity, drives innovation and shapes future success. Equal Employment Opportunity Statement Institutional Shareholder Services ("ISS") is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, colour, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as "protected status"). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non discriminatory basis, consistent with all applicable federal, state, and local requirements.
Data Analyst - London
Arqfinance
We are building the financial system for the next century. One where control sits in the hands of customers - not banks. Where money moves on rails that are faster, smarter, and radically more efficient. Where wealth management tools help you grow your savings for decades - and build generational wealth. Where fewer intermediaries mean more value stays where it belongs: in our customers' pockets. We operate with long-term ambition and absolute conviction. We are not here to iterate on the past - we are here to redesign it. This is a defining moment to join us. We are building what we believe will become one of the most important financial institutions in the world. That requires exceptional talent, relentless standards, and people who care deeply about the work. At ARQ, we are turning the financial system upside down - starting in the Americas. We are nimble, but ambitious. We move fast, learn fast, and innovate relentlessly. Technology is our greatest ally, and execution is our edge. We build as a team. We think long term. We aim for world class in everything we do. If you are exceptional at what you do - and ready to help redefine finance - we'd love to meet you.Are you ready to build what comes next? About the team We believe that small teams with the best talent outcompete massive companies with mediocre capabilities. That's why we have gathered a set of people who have done it before at iconic companies like Revolut, Uber, Amazon, Block and UBS: we owned some of the most loved and profitable products, delivered top notch transaction processing platforms, created beautiful mobile applications - and helped them become profitable companies that changed the lives of millions of people. In our quest to reshape the global financial system we have raised tens of millions of dollars from leading investors like Sequoia Capital, Founders Fund, Brevan Howard Digital, Y Combinator and Kaszek Ventures. Data Analyst - London Location London Employment Type Full time Location Type Hybrid Department What we're looking for Are you curious about how things work and motivated by uncovering insights hidden in data? As a Data Analyst at ARQ, you'll help us understand our business, customers, and operations through rigorous analysis and thoughtful storytelling. You'll explore data, detect patterns, and build the foundations for decisions that shape the future of our products and company. This is a role for someone early in their analytics career who wants to grow - learning how data drives product, financial, and strategic decisions in a fast paced fintech environment. What you'll be doing Explore and Analyze Data: Investigate user behavior, performance trends, and key metrics to uncover what's driving changes. Identify Anomalies and Opportunities: Spot unusual patterns or spikes and help the team understand their root causes. Reporting & Automation: Build and maintain dashboards and automated reports that make data accessible and reliable. Decision Support: Translate analytical findings into clear recommendations for product and operational improvements. Metric Design: Help define and refine the KPIs that matter most for our business and customer experience. Documentation: Keep analyses, methodologies, and assumptions well documented and reproducible. Modeling & Experimentation: Contribute to basic modeling tasks and structured experiments under guidance from senior analysts or data scientists. Continuous Learning: Expand your analytical toolkit and develop product sense through real world problem solving and mentorship. What you'll need 1-3 years of experience in analytics, data, or operations (internships count) Strong SQL skills for querying and exploring datasets Comfortable reading code and writing basic Python scripts for data manipulation, automation, and analysis Experience contributing to a shared analytics codebase or modern data stack (e.g., Snowflake/BigQuery + dbt + Git workflow) Analytical curiosity and a structured approach to problem solving Good communication skills - able to explain insights clearly and visually Initiative to automate repetitive tasks and improve reporting workflows Interest in fintech, data driven decision making, and machine learning concepts Ambitious, high potential mindset with evidence of strong achievement, fast progression, or outstanding academic/professional performance Nice to have STEM degree preferred (e.g., Mathematics, Computer Science, Engineering, Physics, Economics, or related fields) Experience with BI or visualization tools (Metabase, Looker, etc.) Familiarity with dbt for building and maintaining data models, writing tests, and managing transformations Exposure to fraud, financial, or product analytics (any domain welcome) Spanish/Portuguese proficiency for internal and external communications. Own the development process that will face on the customer's impact Latest technology to work with Strong team that will help you improve your skills.
24/07/2026
Full time
We are building the financial system for the next century. One where control sits in the hands of customers - not banks. Where money moves on rails that are faster, smarter, and radically more efficient. Where wealth management tools help you grow your savings for decades - and build generational wealth. Where fewer intermediaries mean more value stays where it belongs: in our customers' pockets. We operate with long-term ambition and absolute conviction. We are not here to iterate on the past - we are here to redesign it. This is a defining moment to join us. We are building what we believe will become one of the most important financial institutions in the world. That requires exceptional talent, relentless standards, and people who care deeply about the work. At ARQ, we are turning the financial system upside down - starting in the Americas. We are nimble, but ambitious. We move fast, learn fast, and innovate relentlessly. Technology is our greatest ally, and execution is our edge. We build as a team. We think long term. We aim for world class in everything we do. If you are exceptional at what you do - and ready to help redefine finance - we'd love to meet you.Are you ready to build what comes next? About the team We believe that small teams with the best talent outcompete massive companies with mediocre capabilities. That's why we have gathered a set of people who have done it before at iconic companies like Revolut, Uber, Amazon, Block and UBS: we owned some of the most loved and profitable products, delivered top notch transaction processing platforms, created beautiful mobile applications - and helped them become profitable companies that changed the lives of millions of people. In our quest to reshape the global financial system we have raised tens of millions of dollars from leading investors like Sequoia Capital, Founders Fund, Brevan Howard Digital, Y Combinator and Kaszek Ventures. Data Analyst - London Location London Employment Type Full time Location Type Hybrid Department What we're looking for Are you curious about how things work and motivated by uncovering insights hidden in data? As a Data Analyst at ARQ, you'll help us understand our business, customers, and operations through rigorous analysis and thoughtful storytelling. You'll explore data, detect patterns, and build the foundations for decisions that shape the future of our products and company. This is a role for someone early in their analytics career who wants to grow - learning how data drives product, financial, and strategic decisions in a fast paced fintech environment. What you'll be doing Explore and Analyze Data: Investigate user behavior, performance trends, and key metrics to uncover what's driving changes. Identify Anomalies and Opportunities: Spot unusual patterns or spikes and help the team understand their root causes. Reporting & Automation: Build and maintain dashboards and automated reports that make data accessible and reliable. Decision Support: Translate analytical findings into clear recommendations for product and operational improvements. Metric Design: Help define and refine the KPIs that matter most for our business and customer experience. Documentation: Keep analyses, methodologies, and assumptions well documented and reproducible. Modeling & Experimentation: Contribute to basic modeling tasks and structured experiments under guidance from senior analysts or data scientists. Continuous Learning: Expand your analytical toolkit and develop product sense through real world problem solving and mentorship. What you'll need 1-3 years of experience in analytics, data, or operations (internships count) Strong SQL skills for querying and exploring datasets Comfortable reading code and writing basic Python scripts for data manipulation, automation, and analysis Experience contributing to a shared analytics codebase or modern data stack (e.g., Snowflake/BigQuery + dbt + Git workflow) Analytical curiosity and a structured approach to problem solving Good communication skills - able to explain insights clearly and visually Initiative to automate repetitive tasks and improve reporting workflows Interest in fintech, data driven decision making, and machine learning concepts Ambitious, high potential mindset with evidence of strong achievement, fast progression, or outstanding academic/professional performance Nice to have STEM degree preferred (e.g., Mathematics, Computer Science, Engineering, Physics, Economics, or related fields) Experience with BI or visualization tools (Metabase, Looker, etc.) Familiarity with dbt for building and maintaining data models, writing tests, and managing transformations Exposure to fraud, financial, or product analytics (any domain welcome) Spanish/Portuguese proficiency for internal and external communications. Own the development process that will face on the customer's impact Latest technology to work with Strong team that will help you improve your skills.
MiFID Regulatory Reporting Business Analyst (12 Months Contract)
LGBT Great
Job title: MiFID Regulatory Reporting Business Analyst Job Type: Temporary (PAYE) Contract Duration: 12 Months Department: Operations Location: London Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Department Overview EMEA Regulatory Operations conduct an Oversight model of the BAU process and controls managed by the Regulatory Operations team in Powai. Coverage of regulations include SFTR, EMIR, MiFID & Central Bank reporting. Role description We are looking for a Regulatory Technology Business Analyst with strong MiFID experience to support the delivery of regulatory change initiatives. The role sits within the Regulatory Operations area working alongside the Change team, compliance and technology, on rule interpretations and translating the regulatory requirements into business requirements and jiras. You will work closely with stakeholders across Front Office, Compliance, Operations and Technology to ensure the regulatory obligations interpreted with Compliance are implemented within the relevant systems and processes Key Responsibilities Analyse and work with Compliance on regulatory interpretations with a focus on MiFIDIII (Transaction Reporting) Translate Regulatory Rules / Interps into Business and Functional requirements based on the firms business scenarios Conduct gap analyses between current state processes/ systems and regulatory expectations ensuring processes and reconciliations are reviewed and updated to accommodate regulatory change. Collaborate with technology to design and implement the optimal solutions Assist in the production of process flows, business requirement documents, functional specs) Facilitate stakeholder discussions / workshops across business and technical teams Assist with UAT planning, execution and issue management Key Skills / Experience / Qualifications Experience delivering regulatory change on a contract basis. Deep understanding of MiFID II/ MIFIR regulations Experience with regulatory reporting (eg. Transaction Reporting) and ability to quickly understand complex systems and data flows. Ability to translate complex regulatory language into business requirements in the context of the firms business scenarios Strong communication skills and stakeholder management across senior management, business and technology teams across locations Understanding of trade lifecycle across multiple asset classes Experience working on Regulatory Reporting systems Experience with tools such as Jira and Confluence Strong analytical skills and detail oriented. Proactive and collaborative mindset with strong problem-solving ability. Nomura competencies Explore Insights & Vision Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who require a Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified role. Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to ensuring we best reflect the diversity of the communities we serve creating an inclusive environment for all our employees. We welcome all applications and do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer Nomura is an Equal Opportunity Employer
24/07/2026
Full time
Job title: MiFID Regulatory Reporting Business Analyst Job Type: Temporary (PAYE) Contract Duration: 12 Months Department: Operations Location: London Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Department Overview EMEA Regulatory Operations conduct an Oversight model of the BAU process and controls managed by the Regulatory Operations team in Powai. Coverage of regulations include SFTR, EMIR, MiFID & Central Bank reporting. Role description We are looking for a Regulatory Technology Business Analyst with strong MiFID experience to support the delivery of regulatory change initiatives. The role sits within the Regulatory Operations area working alongside the Change team, compliance and technology, on rule interpretations and translating the regulatory requirements into business requirements and jiras. You will work closely with stakeholders across Front Office, Compliance, Operations and Technology to ensure the regulatory obligations interpreted with Compliance are implemented within the relevant systems and processes Key Responsibilities Analyse and work with Compliance on regulatory interpretations with a focus on MiFIDIII (Transaction Reporting) Translate Regulatory Rules / Interps into Business and Functional requirements based on the firms business scenarios Conduct gap analyses between current state processes/ systems and regulatory expectations ensuring processes and reconciliations are reviewed and updated to accommodate regulatory change. Collaborate with technology to design and implement the optimal solutions Assist in the production of process flows, business requirement documents, functional specs) Facilitate stakeholder discussions / workshops across business and technical teams Assist with UAT planning, execution and issue management Key Skills / Experience / Qualifications Experience delivering regulatory change on a contract basis. Deep understanding of MiFID II/ MIFIR regulations Experience with regulatory reporting (eg. Transaction Reporting) and ability to quickly understand complex systems and data flows. Ability to translate complex regulatory language into business requirements in the context of the firms business scenarios Strong communication skills and stakeholder management across senior management, business and technology teams across locations Understanding of trade lifecycle across multiple asset classes Experience working on Regulatory Reporting systems Experience with tools such as Jira and Confluence Strong analytical skills and detail oriented. Proactive and collaborative mindset with strong problem-solving ability. Nomura competencies Explore Insights & Vision Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who require a Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified role. Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to ensuring we best reflect the diversity of the communities we serve creating an inclusive environment for all our employees. We welcome all applications and do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer Nomura is an Equal Opportunity Employer
Business Analyst (Wealth Transformation)
Schroders
Business Analyst (Wealth Transformation) London, United Kingdom Job Description Background Schroders Wealth Transformation team is a newly established team with a remit across the transformation lifecycle from strategy to execution. We collaborate with our business and technology partners across the Schroders Group to enable our Cazenove and Schroders International Wealth business to thrive in an increasingly competitive, regulated and margin pressured global landscape by shaping, mobilising and delivering both transformational and essential change to allow the business to grow profitably while providing high levels of investment performance and client experience. Role Overview The role holder will be an enthusiastic and experienced Business Analyst who enjoys the challenges that come with delivering critical transformational change across our Wealth Management portfolio. You will work on complex, high-impact initiatives, collaborating with cross-disciplinary teams to support solution design, process and technology change, and successful delivery to BAU. Key Responsibilities Deliver high-quality business analysis to support transformational and essential change across the Wealth Portfolio. Capture, analyse and document business requirements, process flows, and solution options, ensuring alignment with strategic business objectives and regulatory standards. Collaborate with stakeholders across the business, technology, and third parties to define effective, pragmatic solutions to complex business challenges. Contribute to the design and implementation of process, organisational and system change, ensuring smooth transition of solutions into business-as-usual operations. Support preparation and execution of user acceptance testing, ensuring delivered solutions meet agreed business requirements and quality standards. Ensure business analysis activities and outputs are fully documented, providing a clear audit trail for compliance and governance purposes. Communicate analysis findings, recommendations, and progress updates clearly and succinctly to stakeholders, project managers and transformation leads. Maintain strong relationships with key stakeholders, acting as a trusted partner for analysis, solution design, and change delivery. Apply best practices in business analysis to drive continuous improvement in your own work and contribute effectively to successful project outcomes. Capture, analyse and document detailed data requirements to support the design and delivery of data products and solutions. Conduct analysis and mapping of data sources, structures and interfaces to support solution design and system implementation. The knowledge, experience and competencies you need: Experience and understanding of the Wealth Management and Asset Management industries. Proven experience delivering business analysis across a variety of change initiatives Knowledge of core business analysis techniques, including requirements elicitation, process mapping, gap analysis, and solution evaluation. Skilled in the design and implementation of both business process and technology change Demonstrated ability to work collaboratively across business and technology teams, actively championing collaboration and shared outcomes. Proven experience working in multidisciplinary teams and within delivery frameworks such as Agile and Waterfall. Excellent written and verbal communication skills, able to communicate complex information succinctly and clearly. Logical and structured thinker, with strong analytical and problem-solving skills. Proven experience capturing and documenting data requirements for data products, reporting solutions or similar initiatives. Skilled in analysing data sets to extract insights, identify issues, and inform recommendations. Highly organised and able to manage multiple priorities in a fast-paced environment. Proactive, resourceful, and able to take ownership of tasks through to delivery. Educated to at least undergraduate degree level. Basic professional qualifications related to asset/wealth management and/or business analysis (such as ISEB) are desirable. Demonstrates resilience, adaptability, and a commitment to high standards and continuous improvement. Able to work well in a team. Job Info Job Identification 1764 Job Category Business Transformation & Change
23/07/2026
Full time
Business Analyst (Wealth Transformation) London, United Kingdom Job Description Background Schroders Wealth Transformation team is a newly established team with a remit across the transformation lifecycle from strategy to execution. We collaborate with our business and technology partners across the Schroders Group to enable our Cazenove and Schroders International Wealth business to thrive in an increasingly competitive, regulated and margin pressured global landscape by shaping, mobilising and delivering both transformational and essential change to allow the business to grow profitably while providing high levels of investment performance and client experience. Role Overview The role holder will be an enthusiastic and experienced Business Analyst who enjoys the challenges that come with delivering critical transformational change across our Wealth Management portfolio. You will work on complex, high-impact initiatives, collaborating with cross-disciplinary teams to support solution design, process and technology change, and successful delivery to BAU. Key Responsibilities Deliver high-quality business analysis to support transformational and essential change across the Wealth Portfolio. Capture, analyse and document business requirements, process flows, and solution options, ensuring alignment with strategic business objectives and regulatory standards. Collaborate with stakeholders across the business, technology, and third parties to define effective, pragmatic solutions to complex business challenges. Contribute to the design and implementation of process, organisational and system change, ensuring smooth transition of solutions into business-as-usual operations. Support preparation and execution of user acceptance testing, ensuring delivered solutions meet agreed business requirements and quality standards. Ensure business analysis activities and outputs are fully documented, providing a clear audit trail for compliance and governance purposes. Communicate analysis findings, recommendations, and progress updates clearly and succinctly to stakeholders, project managers and transformation leads. Maintain strong relationships with key stakeholders, acting as a trusted partner for analysis, solution design, and change delivery. Apply best practices in business analysis to drive continuous improvement in your own work and contribute effectively to successful project outcomes. Capture, analyse and document detailed data requirements to support the design and delivery of data products and solutions. Conduct analysis and mapping of data sources, structures and interfaces to support solution design and system implementation. The knowledge, experience and competencies you need: Experience and understanding of the Wealth Management and Asset Management industries. Proven experience delivering business analysis across a variety of change initiatives Knowledge of core business analysis techniques, including requirements elicitation, process mapping, gap analysis, and solution evaluation. Skilled in the design and implementation of both business process and technology change Demonstrated ability to work collaboratively across business and technology teams, actively championing collaboration and shared outcomes. Proven experience working in multidisciplinary teams and within delivery frameworks such as Agile and Waterfall. Excellent written and verbal communication skills, able to communicate complex information succinctly and clearly. Logical and structured thinker, with strong analytical and problem-solving skills. Proven experience capturing and documenting data requirements for data products, reporting solutions or similar initiatives. Skilled in analysing data sets to extract insights, identify issues, and inform recommendations. Highly organised and able to manage multiple priorities in a fast-paced environment. Proactive, resourceful, and able to take ownership of tasks through to delivery. Educated to at least undergraduate degree level. Basic professional qualifications related to asset/wealth management and/or business analysis (such as ISEB) are desirable. Demonstrates resilience, adaptability, and a commitment to high standards and continuous improvement. Able to work well in a team. Job Info Job Identification 1764 Job Category Business Transformation & Change
London Stock Exchange Group
PMO Lead - Risk Intelligence Engineering
London Stock Exchange Group
PMO Lead - Risk Intelligence EngineeringApplylocations: GBR-London-5 Canada Square: London, United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R# ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE SUMMARY: The PMO Lead plays a critical role in driving governance, risk management, and delivery excellence across the Risk Intelligence Engineering portfolio. This role partners closely with Portfolio, Programme, and Project Managers to ensure robust oversight of delivery performance, resource optimisation, financial control, and adherence to LSEG Group standards.The role provides visibility of portfolio health, supports strategic decision-making, and ensures consistent implementation of best practices across project delivery. WHAT YOU'LL BE DOING: Portfolio Governance & Risk Management: Partner with Portfolio, Programme, and Project Managers to identify, assess, and actively manage risks across multiple key portfolios Ensure compliance with LSEG Group standards for governance, risk management, and delivery controls Drive proactive risk mitigation strategies and escalate critical issues where required Portfolio Planning & Resource Management: Track and manage the portfolio pipeline, ensuring accurate and up-to-date visibility of demand and supply Enable effective workforce planning and resource optimisation across the portfolio Support prioritisation decisions by aligning resource capacity with strategic objectives Performance & Reporting: Oversee the preparation and delivery of high-quality portfolio status reports Provide clear, timely insights to senior management on: + Portfolio progress + Key risks and issues + Scope changes + Resource impacts Maintain transparency and consistency in reporting standards across the portfolio Financial Management: Lead the annual portfolio budgeting process in alignment with strategic priorities Conduct regular financial reviews to monitor performance against plan Track and report on key financial metrics, ensuring cost control and value delivery Portfolio Health & Delivery Excellence: Establish and maintain a holistic view of portfolio health Implement frameworks to track, measure, and reduce delivery risk at both programme and portfolio levels Drive continuous improvement in delivery effectiveness and operational performance Change & Transformation Management: Develop and manage the portfolio change roadmap Lead the implementation of change management processes, policies, and best practices Ensure effective adoption of new frameworks, tools, and delivery methodologies People Leadership & Capability Development: Oversee the work of 3 PMO Analysts, including hiring and onboarding Support capability development through training, coaching, and knowledge sharing Perform people leadership responsibilities where required, fostering a high-performing delivery culture WHAT YOU'LL BRING: Strong experience in PMO, portfolio, programme, or project management within a complex technology or engineering environment Proven ability to manage portfolio-level governance, risk, and reporting frameworks Experience in financial planning, budgeting, and performance tracking Expertise in resource management and capacity planning Strong stakeholder management and communication skills, with the ability to influence at senior levels Demonstrated experience in implementing change and driving process improvements Leadership experience, including mentoring or managing delivery professionals Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
22/07/2026
Full time
PMO Lead - Risk Intelligence EngineeringApplylocations: GBR-London-5 Canada Square: London, United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R# ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE SUMMARY: The PMO Lead plays a critical role in driving governance, risk management, and delivery excellence across the Risk Intelligence Engineering portfolio. This role partners closely with Portfolio, Programme, and Project Managers to ensure robust oversight of delivery performance, resource optimisation, financial control, and adherence to LSEG Group standards.The role provides visibility of portfolio health, supports strategic decision-making, and ensures consistent implementation of best practices across project delivery. WHAT YOU'LL BE DOING: Portfolio Governance & Risk Management: Partner with Portfolio, Programme, and Project Managers to identify, assess, and actively manage risks across multiple key portfolios Ensure compliance with LSEG Group standards for governance, risk management, and delivery controls Drive proactive risk mitigation strategies and escalate critical issues where required Portfolio Planning & Resource Management: Track and manage the portfolio pipeline, ensuring accurate and up-to-date visibility of demand and supply Enable effective workforce planning and resource optimisation across the portfolio Support prioritisation decisions by aligning resource capacity with strategic objectives Performance & Reporting: Oversee the preparation and delivery of high-quality portfolio status reports Provide clear, timely insights to senior management on: + Portfolio progress + Key risks and issues + Scope changes + Resource impacts Maintain transparency and consistency in reporting standards across the portfolio Financial Management: Lead the annual portfolio budgeting process in alignment with strategic priorities Conduct regular financial reviews to monitor performance against plan Track and report on key financial metrics, ensuring cost control and value delivery Portfolio Health & Delivery Excellence: Establish and maintain a holistic view of portfolio health Implement frameworks to track, measure, and reduce delivery risk at both programme and portfolio levels Drive continuous improvement in delivery effectiveness and operational performance Change & Transformation Management: Develop and manage the portfolio change roadmap Lead the implementation of change management processes, policies, and best practices Ensure effective adoption of new frameworks, tools, and delivery methodologies People Leadership & Capability Development: Oversee the work of 3 PMO Analysts, including hiring and onboarding Support capability development through training, coaching, and knowledge sharing Perform people leadership responsibilities where required, fostering a high-performing delivery culture WHAT YOU'LL BRING: Strong experience in PMO, portfolio, programme, or project management within a complex technology or engineering environment Proven ability to manage portfolio-level governance, risk, and reporting frameworks Experience in financial planning, budgeting, and performance tracking Expertise in resource management and capacity planning Strong stakeholder management and communication skills, with the ability to influence at senior levels Demonstrated experience in implementing change and driving process improvements Leadership experience, including mentoring or managing delivery professionals Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Citi
Applications Support - Stability Governance Lead Analyst - Vice President
Citi
The CIO Production Management organization provides business critical application management and support for our Services, Markets, Banking, Functions, USCC and Wealth clients globally. Join our Stability Governance team as a Lead Analyst, a pivotal role within the broader Optimization and Enablement function dedicated to strengthening our Production Management landscape. This position offers a unique opportunity to actively shape and drive critical stability and resiliency governance initiatives and frameworks. We are seeking a proactive individual with a foundational understanding of Production Support and Risk Management, eager to apply their expertise within the complex and highly regulated environment of the banking sector. Responsibilities Generate and present comprehensive monthly stability metrics and reports for diverse business units. Establish and continuously monitor key performance indicators (KPIs) for application stability. Utilize artificial intelligence and automation tools to reduce toil and enhance efficiency. Identify, implement and champion best practices to drive continuous service improvement across the technology landscape. Conduct in-depth thematic analysis of stability data, identifying key trends and providing actionable recommendations for preventative and corrective measures. Support and contribute to the Focus and Intensive Care application improvement programs. Participate in annual attestation and review processes for critical artifacts, such as the Change Risk Index and Market Event Management. Lead initiatives focused on improving data quality and streamlining processes. Proactively drive continuous improvement activities that enhance stability governance products and frameworks. Participate in advancing our Production Management Strategy. Manage and contribute to projects and ad-hoc requests as required. Required Skills Leadership & Influence: Proven ability to lead, prioritize effectively, and influence cross-functional teams and stakeholders at all levels through clear and compelling communication (both written and verbal). Analytical & Problem-Solving: Strong analytical acumen and problem solving capabilities to identify complex issues, derive insights, and formulate effective solutions. Attention to Detail: Meticulous attention to detail and a high standard of accuracy in all deliverables. Adaptability: Demonstrated ability to adapt quickly to changing priorities and thrive in a dynamic, fast paced environment. Innovation & Process Improvement: Proactive mindset with the ability to innovate and champion process enhancements to drive efficiency and productivity. Data Proficiency: Advanced proficiency in data transformation and analysis, including experience with large and complex datasets. Ability to translate raw data into actionable business intelligence. An understanding of data science principles is beneficial. Technical Proficiency: Demonstrated proficiency with Microsoft Office Suite (Excel, Word, PowerPoint). Qualifications Bachelor's/University degree or equivalent experience. Experience in IT governance, production support, or risk management within the banking or financial services industry. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretionary annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
22/07/2026
Full time
The CIO Production Management organization provides business critical application management and support for our Services, Markets, Banking, Functions, USCC and Wealth clients globally. Join our Stability Governance team as a Lead Analyst, a pivotal role within the broader Optimization and Enablement function dedicated to strengthening our Production Management landscape. This position offers a unique opportunity to actively shape and drive critical stability and resiliency governance initiatives and frameworks. We are seeking a proactive individual with a foundational understanding of Production Support and Risk Management, eager to apply their expertise within the complex and highly regulated environment of the banking sector. Responsibilities Generate and present comprehensive monthly stability metrics and reports for diverse business units. Establish and continuously monitor key performance indicators (KPIs) for application stability. Utilize artificial intelligence and automation tools to reduce toil and enhance efficiency. Identify, implement and champion best practices to drive continuous service improvement across the technology landscape. Conduct in-depth thematic analysis of stability data, identifying key trends and providing actionable recommendations for preventative and corrective measures. Support and contribute to the Focus and Intensive Care application improvement programs. Participate in annual attestation and review processes for critical artifacts, such as the Change Risk Index and Market Event Management. Lead initiatives focused on improving data quality and streamlining processes. Proactively drive continuous improvement activities that enhance stability governance products and frameworks. Participate in advancing our Production Management Strategy. Manage and contribute to projects and ad-hoc requests as required. Required Skills Leadership & Influence: Proven ability to lead, prioritize effectively, and influence cross-functional teams and stakeholders at all levels through clear and compelling communication (both written and verbal). Analytical & Problem-Solving: Strong analytical acumen and problem solving capabilities to identify complex issues, derive insights, and formulate effective solutions. Attention to Detail: Meticulous attention to detail and a high standard of accuracy in all deliverables. Adaptability: Demonstrated ability to adapt quickly to changing priorities and thrive in a dynamic, fast paced environment. Innovation & Process Improvement: Proactive mindset with the ability to innovate and champion process enhancements to drive efficiency and productivity. Data Proficiency: Advanced proficiency in data transformation and analysis, including experience with large and complex datasets. Ability to translate raw data into actionable business intelligence. An understanding of data science principles is beneficial. Technical Proficiency: Demonstrated proficiency with Microsoft Office Suite (Excel, Word, PowerPoint). Qualifications Bachelor's/University degree or equivalent experience. Experience in IT governance, production support, or risk management within the banking or financial services industry. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretionary annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Capital One
Senior Complaints Insight Specialist
Capital One Nottingham, Nottinghamshire
Senior Complaints Insight SpecialistApplylocations: Nottingham, Engtime type: Full timeposted on: Posted Todayjob requisition id: R235359Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireSenior Complaints Insight Specialist About the role We are looking for a Senior Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. In this role, you will help us use customer complaints as a driving force for change, translating deep insights into strategic opportunities for investment.As part of a specialist team of six, you will collaborate across the organisation, particularly within our Operations department to deliver data-driven customer insights and enhance our complaints strategy. Reporting directly to the Head of Complaints Strategy, you will leverage data to spot patterns, identify why things go wrong, and create compelling visual narratives for stakeholders at all levels . While you will possess strong analytical capabilities to partner with our centralised Data Analysts, this is a highly collaborative role focused on turning data into impactful business actions. What you'll do Lead Insight Projects: Initiate and manage complaints insight initiatives from problem-solving through to successful implementation alongside internal stakeholders. Trend Identification: Partner with the UK Customer Operations management team to identify real-time dissatisfaction trends and drive initiatives that improve customer outcomes and operational efficiency. Strategy & Risk Management: Manage and enhance the complaints strategy, including associated risks and process controls, while maintaining clear communication with internal partners. Stakeholder Storytelling: Prepare and deliver concise, compelling written reports and presentations that translate complex data into actionable recommendations for the business. Regulatory Reporting & Analysis: Leverage internal, industry, and Financial Ombudsman Service (FOS) data to uncover root causes, while collaborating globally to deliver key regulatory reports. The skills and experience you need Essential Data Storytelling & Visualisation: Exceptional ability to build engaging presentations and use data visualisation to turn complex numbers into simple, compelling narratives. Analytical Expertise: Strong experience using both qualitative and quantitative analytical methods to evaluate large datasets and find root causes. Collaboration & Interpersonal Skills: A proven track record of fostering teamwork and collaborating effectively across diverse disciplines and organisational levels. Strategy & Process Improvement: Detail-oriented mindset with hands-on experience in strategy design, process management, and delivering sustainable operational improvements. Creative Problem Solving: An outside-the-box thinker who can cut through complexity to deliver straightforward, actionable solutions. Desirable Regulated Environment Experience: Prior experience working within a regulated complaints handling environment. Digital Tools: Proficiency with collaborative tools, specifically Google Workspace (including Google Sheets and Google Slides). Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave.A full list of our benefits is available here. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
21/07/2026
Full time
Senior Complaints Insight SpecialistApplylocations: Nottingham, Engtime type: Full timeposted on: Posted Todayjob requisition id: R235359Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireSenior Complaints Insight Specialist About the role We are looking for a Senior Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. In this role, you will help us use customer complaints as a driving force for change, translating deep insights into strategic opportunities for investment.As part of a specialist team of six, you will collaborate across the organisation, particularly within our Operations department to deliver data-driven customer insights and enhance our complaints strategy. Reporting directly to the Head of Complaints Strategy, you will leverage data to spot patterns, identify why things go wrong, and create compelling visual narratives for stakeholders at all levels . While you will possess strong analytical capabilities to partner with our centralised Data Analysts, this is a highly collaborative role focused on turning data into impactful business actions. What you'll do Lead Insight Projects: Initiate and manage complaints insight initiatives from problem-solving through to successful implementation alongside internal stakeholders. Trend Identification: Partner with the UK Customer Operations management team to identify real-time dissatisfaction trends and drive initiatives that improve customer outcomes and operational efficiency. Strategy & Risk Management: Manage and enhance the complaints strategy, including associated risks and process controls, while maintaining clear communication with internal partners. Stakeholder Storytelling: Prepare and deliver concise, compelling written reports and presentations that translate complex data into actionable recommendations for the business. Regulatory Reporting & Analysis: Leverage internal, industry, and Financial Ombudsman Service (FOS) data to uncover root causes, while collaborating globally to deliver key regulatory reports. The skills and experience you need Essential Data Storytelling & Visualisation: Exceptional ability to build engaging presentations and use data visualisation to turn complex numbers into simple, compelling narratives. Analytical Expertise: Strong experience using both qualitative and quantitative analytical methods to evaluate large datasets and find root causes. Collaboration & Interpersonal Skills: A proven track record of fostering teamwork and collaborating effectively across diverse disciplines and organisational levels. Strategy & Process Improvement: Detail-oriented mindset with hands-on experience in strategy design, process management, and delivering sustainable operational improvements. Creative Problem Solving: An outside-the-box thinker who can cut through complexity to deliver straightforward, actionable solutions. Desirable Regulated Environment Experience: Prior experience working within a regulated complaints handling environment. Digital Tools: Proficiency with collaborative tools, specifically Google Workspace (including Google Sheets and Google Slides). Where and how you'll work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What's in it for you We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave.A full list of our benefits is available here. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture-one that values diverse perspectives, fosters collaboration and encourages innovative ideas-and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Systems Analyst
Weybourne Malmesbury, Wiltshire
Systems Analyst Join Weybourne - Supporting a World-Class Family Office At Weybourne, we do more than manage wealth. As the family office supporting a high-net-worth family and their diverse business interests, we provide strategic, financial, and operational expertise across a unique portfolio spanning farming, aviation, property, investments, music, and more. Since our establishment in 2013, we have grown to a team of over 80 professionals across the UK and Singapore. We are united by a shared purpose: delivering exceptional support, solving complex challenges, and creating long term value. Innovation, collaboration, and continuous improvement are at the heart of everything we do. We are now looking for an experienced Systems Analyst to join our established IT team and play a key role in the development, support, and enhancement of our business-critical systems. The Opportunity Reporting to the Systems Manager and working within a collaborative team of IT professionals, you will be responsible for supporting and developing our Epicor ERP environment and associated systems. This is an exciting opportunity for someone who enjoys combining technical expertise with business engagement. You'll work closely with Finance, Operations, and other stakeholders to deliver system improvements, enhance reporting capabilities, and support a range of business transformation initiatives. Whether you're troubleshooting critical issues, developing insightful reports, or helping to deliver strategic projects, you'll have the opportunity to make a visible impact across the organisation. What You'll Be Doing Operational Support Deliver high-quality support for Epicor ERP and related business systems. Ensure service levels are maintained while providing an excellent user experience. Build and maintain essential reports for business and IT stakeholders. Support Finance teams and end users through system improvements and training. Work collaboratively with colleagues to prioritise and deliver both operational and project-related work. Projects & Change Support the delivery of system enhancements and business change initiatives. Assist with the transition of new services from project delivery into live support. Collaborate with Project Managers, Business Analysts, and stakeholders to deliver successful outcomes. Drive continuous improvement across the systems landscape. Process Improvement Develop and refine processes that improve efficiency and supportability. Enhance change control and governance procedures. Contribute ideas that improve systems, services, and ways of working. About You We're looking for someone who combines strong technical skills with a proactive, customer-focused approach. You will ideally have: At least 3 years' experience working with a major ERP system (Epicor experience would be highly advantageous). Strong Microsoft SQL skills. Experience supporting Finance systems, applications, or modules. Knowledge of manufacturing processes including jobs, activities, and Bills of Materials (BOMs). Experience with Power BI or similar business intelligence tools. Good working knowledge of Microsoft Excel and Visio. Excellent problem-solving and stakeholder management skills. A desire to learn, improve, and help shape the future of our systems environment. Why Join Weybourne? We offer more than just a role-we offer a supportive environment where people can grow, develop, and make a genuine difference. What We Offer Competitive salary and reward package. Private medical and dental cover. Pension scheme. Life assurance. 27 days annual leave plus bank holidays. Ongoing professional development and training opportunities. Career progression and cross-skilling opportunities. Employee wellbeing programmes and engagement initiatives. Outstanding On-Site Benefits Our Wiltshire campus provides a fantastic working environment, including: Free lunch, coffee, and fresh fruit. Free gym and sports centre access. Free onsite parking. Free onsite hair styling. Discounted gym memberships through GymFlex. Digital concierge service. Electric vehicle scheme. Cycle to Work scheme. Free annual flu jab and eye tests. Employee Assistance Programme. Payroll giving scheme. Backup care support. Generous discounts on a range of household appliances. Free coach travel from Bath, Bristol, Swindon, and Chippenham. Our Culture At Weybourne, we are agile, collaborative, and solutions focused. We embrace challenges, encourage fresh thinking, and empower our people to bring forward new ideas. If you're looking for a role where your expertise will be valued, your development supported, and your work will have a meaningful impact across a diverse and dynamic organisation, we'd love to hear from you. Join us and help shape the future of our business systems landscape.
19/07/2026
Full time
Systems Analyst Join Weybourne - Supporting a World-Class Family Office At Weybourne, we do more than manage wealth. As the family office supporting a high-net-worth family and their diverse business interests, we provide strategic, financial, and operational expertise across a unique portfolio spanning farming, aviation, property, investments, music, and more. Since our establishment in 2013, we have grown to a team of over 80 professionals across the UK and Singapore. We are united by a shared purpose: delivering exceptional support, solving complex challenges, and creating long term value. Innovation, collaboration, and continuous improvement are at the heart of everything we do. We are now looking for an experienced Systems Analyst to join our established IT team and play a key role in the development, support, and enhancement of our business-critical systems. The Opportunity Reporting to the Systems Manager and working within a collaborative team of IT professionals, you will be responsible for supporting and developing our Epicor ERP environment and associated systems. This is an exciting opportunity for someone who enjoys combining technical expertise with business engagement. You'll work closely with Finance, Operations, and other stakeholders to deliver system improvements, enhance reporting capabilities, and support a range of business transformation initiatives. Whether you're troubleshooting critical issues, developing insightful reports, or helping to deliver strategic projects, you'll have the opportunity to make a visible impact across the organisation. What You'll Be Doing Operational Support Deliver high-quality support for Epicor ERP and related business systems. Ensure service levels are maintained while providing an excellent user experience. Build and maintain essential reports for business and IT stakeholders. Support Finance teams and end users through system improvements and training. Work collaboratively with colleagues to prioritise and deliver both operational and project-related work. Projects & Change Support the delivery of system enhancements and business change initiatives. Assist with the transition of new services from project delivery into live support. Collaborate with Project Managers, Business Analysts, and stakeholders to deliver successful outcomes. Drive continuous improvement across the systems landscape. Process Improvement Develop and refine processes that improve efficiency and supportability. Enhance change control and governance procedures. Contribute ideas that improve systems, services, and ways of working. About You We're looking for someone who combines strong technical skills with a proactive, customer-focused approach. You will ideally have: At least 3 years' experience working with a major ERP system (Epicor experience would be highly advantageous). Strong Microsoft SQL skills. Experience supporting Finance systems, applications, or modules. Knowledge of manufacturing processes including jobs, activities, and Bills of Materials (BOMs). Experience with Power BI or similar business intelligence tools. Good working knowledge of Microsoft Excel and Visio. Excellent problem-solving and stakeholder management skills. A desire to learn, improve, and help shape the future of our systems environment. Why Join Weybourne? We offer more than just a role-we offer a supportive environment where people can grow, develop, and make a genuine difference. What We Offer Competitive salary and reward package. Private medical and dental cover. Pension scheme. Life assurance. 27 days annual leave plus bank holidays. Ongoing professional development and training opportunities. Career progression and cross-skilling opportunities. Employee wellbeing programmes and engagement initiatives. Outstanding On-Site Benefits Our Wiltshire campus provides a fantastic working environment, including: Free lunch, coffee, and fresh fruit. Free gym and sports centre access. Free onsite parking. Free onsite hair styling. Discounted gym memberships through GymFlex. Digital concierge service. Electric vehicle scheme. Cycle to Work scheme. Free annual flu jab and eye tests. Employee Assistance Programme. Payroll giving scheme. Backup care support. Generous discounts on a range of household appliances. Free coach travel from Bath, Bristol, Swindon, and Chippenham. Our Culture At Weybourne, we are agile, collaborative, and solutions focused. We embrace challenges, encourage fresh thinking, and empower our people to bring forward new ideas. If you're looking for a role where your expertise will be valued, your development supported, and your work will have a meaningful impact across a diverse and dynamic organisation, we'd love to hear from you. Join us and help shape the future of our business systems landscape.
Senior Technology Product Manager, Finance Technology (AI/ML & Data Strategy), SVP
Citigroup Inc.
Job Description- Citi operates through five major business divisions - Services, Markets, Banking and International, Wealth, and U.S. Personal Banking. Each of these generates complex financial data and transactions that require robust technology infrastructure. Technology and Business Enablement is the division that cuts across all of them, providing shared platforms, controls, and transformation programs. Finance Technology lives within T&BE, making it a truly enterprise wide function, delivering technology solutions for Finance, Accounting, Regulatory Reporting, and Treasury across all Citi businesses globally. Responsibilities: The Finance Technology Product Management Analyst is a strategic professional who owns defining our overarching product strategy, spearheading business engagement and transformation and contributing to directional strategy for AI, integration and automation capabilities. It is a Techno functional hands on role with experience building products that solve real and pressing problems in highly complex and regulated environments. Key responsibility will be to define Product vision, strategy and roadmap, develop solution proposals, business cases, solution design and tactics in engagement with Business and Technology stakeholders. This role will be responsible for leading business process redesign, map existing and to be processes for operational optimization, digital transformation initiatives. With Data at the heart of everything we do, this role will require strong data analytical skills, tracing lineage of data, and developing conceptual and logical data models. The role is expected to drive cross functional collaboration and effective communication with business and technology partners, to guide, influence and convince others and lay the direction for Product development. Ownership of the Product backlog and roadmap, strategy, outlining the vision and direction for the product offering over time, to ensure users derive the most value possible from the product. Participate in day to day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results Lead a culture of innovation, "test and learn" experiments to create platform products that increase customer value. Analyze gaps in capabilities, opportunities for optimization and efficiency and enhancing user experience, remediating risk, and control gaps. Defines and measures the KPIs for a platform product Is able to make trade off decisions on multiple platform products in a portfolio Develop solution proposals, business cases, and budget requests Work in an agile environment, continuously reviewing the business needs, refining priorities, outlining milestones and deliverables, and identifying opportunities and risks Drive stakeholder alignment and iterative product delivery Lead business process redesign, operational optimization, digital transformation initiative and change management Manage cross functional dependencies, regulatory and risk alignment, user adoption and change management. Work with Data: Data analysis to document business requirements at the right level, draw meaningful insights, and visualize conceptual and logical data models and flows. Collaborate with various teams and application owners to unify data concepts across finance applications across Citi. Stay ahead of AI. This space moves fast. We need someone who follows it seriously, brings new ideas back to the team, and actively applies what they're learning to the products we build. If you've been experimenting with new models, new tooling, or new patterns, that's exactly the kind of thinking we want in the room. Appropriately assess risk and impact when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency. Provide evaluative judgment based on analysis of information in complicated and unique situations, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Communicate like it matters. We're distributed across three continents. Clear, direct, proactive communication isn't a soft skill here. It's how the work gets done. Keep safety non negotiable. We're building AI systems inside a global bank. Security, compliance, and AI safety aren't afterthoughts. You'll build with all of it in mind from the start. Report control gaps with transparency and take accountability of deliveries. Must have skills: Demonstrated experience in Product Management and/or Product Development discipline Strong understanding of Finance processes and data flows, record to report, Accounting, reconciliation, regulatory reporting and financial close process, with ability to interpret financial data. Familiarity with Financial products and asset classes, with an appreciation of how transactions flow from source product systems to financial reporting Strong working knowledge of Agentic AI, ML, LLM, A2A concepts, Intelligent rule engine and their practical applications in business processes across financial services. Solid Experience with Data pipelines/ integrations and consumption patterns, Modelling, Data Lineage, Quality & Governance Good to have: At least familiarity and conceptual understanding of SQL/ Python/ APIs, Data Analytics Ability to Represent customer needs to guide product development features, functionality, and overall competitiveness. Ability to critically assess where AI adds value vs, where traditional rule based automaton / process improvements are more effective ensuring pragmatic and cost efficient solutions. Proven ability to translate ambiguous business problems into structured AI and automation opportunities, including defining problem statements, required data inputs and expected outcomes. Ability to apply ingenuity, creativity and analytical thinking to problem analysis and resolution in complicated and/or novel situations Build consensus and communicate the value proposition to key partners and stakeholders across the organization, ask right questions and challenge current ways of working to identify root cause of problems. Highly self motivated, effective communication and decision management skills, and has the willingness to learn and adapt in an agile environment. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review, see Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
17/07/2026
Full time
Job Description- Citi operates through five major business divisions - Services, Markets, Banking and International, Wealth, and U.S. Personal Banking. Each of these generates complex financial data and transactions that require robust technology infrastructure. Technology and Business Enablement is the division that cuts across all of them, providing shared platforms, controls, and transformation programs. Finance Technology lives within T&BE, making it a truly enterprise wide function, delivering technology solutions for Finance, Accounting, Regulatory Reporting, and Treasury across all Citi businesses globally. Responsibilities: The Finance Technology Product Management Analyst is a strategic professional who owns defining our overarching product strategy, spearheading business engagement and transformation and contributing to directional strategy for AI, integration and automation capabilities. It is a Techno functional hands on role with experience building products that solve real and pressing problems in highly complex and regulated environments. Key responsibility will be to define Product vision, strategy and roadmap, develop solution proposals, business cases, solution design and tactics in engagement with Business and Technology stakeholders. This role will be responsible for leading business process redesign, map existing and to be processes for operational optimization, digital transformation initiatives. With Data at the heart of everything we do, this role will require strong data analytical skills, tracing lineage of data, and developing conceptual and logical data models. The role is expected to drive cross functional collaboration and effective communication with business and technology partners, to guide, influence and convince others and lay the direction for Product development. Ownership of the Product backlog and roadmap, strategy, outlining the vision and direction for the product offering over time, to ensure users derive the most value possible from the product. Participate in day to day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results Lead a culture of innovation, "test and learn" experiments to create platform products that increase customer value. Analyze gaps in capabilities, opportunities for optimization and efficiency and enhancing user experience, remediating risk, and control gaps. Defines and measures the KPIs for a platform product Is able to make trade off decisions on multiple platform products in a portfolio Develop solution proposals, business cases, and budget requests Work in an agile environment, continuously reviewing the business needs, refining priorities, outlining milestones and deliverables, and identifying opportunities and risks Drive stakeholder alignment and iterative product delivery Lead business process redesign, operational optimization, digital transformation initiative and change management Manage cross functional dependencies, regulatory and risk alignment, user adoption and change management. Work with Data: Data analysis to document business requirements at the right level, draw meaningful insights, and visualize conceptual and logical data models and flows. Collaborate with various teams and application owners to unify data concepts across finance applications across Citi. Stay ahead of AI. This space moves fast. We need someone who follows it seriously, brings new ideas back to the team, and actively applies what they're learning to the products we build. If you've been experimenting with new models, new tooling, or new patterns, that's exactly the kind of thinking we want in the room. Appropriately assess risk and impact when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency. Provide evaluative judgment based on analysis of information in complicated and unique situations, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Communicate like it matters. We're distributed across three continents. Clear, direct, proactive communication isn't a soft skill here. It's how the work gets done. Keep safety non negotiable. We're building AI systems inside a global bank. Security, compliance, and AI safety aren't afterthoughts. You'll build with all of it in mind from the start. Report control gaps with transparency and take accountability of deliveries. Must have skills: Demonstrated experience in Product Management and/or Product Development discipline Strong understanding of Finance processes and data flows, record to report, Accounting, reconciliation, regulatory reporting and financial close process, with ability to interpret financial data. Familiarity with Financial products and asset classes, with an appreciation of how transactions flow from source product systems to financial reporting Strong working knowledge of Agentic AI, ML, LLM, A2A concepts, Intelligent rule engine and their practical applications in business processes across financial services. Solid Experience with Data pipelines/ integrations and consumption patterns, Modelling, Data Lineage, Quality & Governance Good to have: At least familiarity and conceptual understanding of SQL/ Python/ APIs, Data Analytics Ability to Represent customer needs to guide product development features, functionality, and overall competitiveness. Ability to critically assess where AI adds value vs, where traditional rule based automaton / process improvements are more effective ensuring pragmatic and cost efficient solutions. Proven ability to translate ambiguous business problems into structured AI and automation opportunities, including defining problem statements, required data inputs and expected outcomes. Ability to apply ingenuity, creativity and analytical thinking to problem analysis and resolution in complicated and/or novel situations Build consensus and communicate the value proposition to key partners and stakeholders across the organization, ask right questions and challenge current ways of working to identify root cause of problems. Highly self motivated, effective communication and decision management skills, and has the willingness to learn and adapt in an agile environment. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review, see Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
United Utilities
Senior Technical Analyst
United Utilities Warrington, Cheshire
At United Utilities, we are committed to delivering high quality water and wastewater services while protecting the environment and supporting the communities we serve. We are looking for a talented Senior Technical Analyst to join our Environmental Performance team. Reporting to the Regulatory Operational Performance Manager, this is a pivotal technical role supporting both Wastewater Services and Water Services, helping to deliver environmental regulatory reporting, customer commitments and operational efficiency targets. Working within a highly collaborative technical team, you will play a key role in monitoring and improving regulatory operational performance across the business. Partnering with colleagues across Environmental Performance, Regulatory Services, Wastewater Services and Water Services, you will provide technical expertise, deliver insightful analysis and help drive performance improvements that directly support our customers and the environment. The Role This is a varied role in a fast paced environment where no two days are the same. You'll have the autonomy to take ownership of your work, manage competing priorities and make a meaningful impact on environmental and regulatory performance. While you'll have the freedom to lead on your own initiatives and decisions, you'll never be far from support. You'll join an experienced and collaborative team of Technical Analysts, Senior Technical Analysts and Regulatory Operational Performance Managers, backed by a wealth of expertise from colleagues across United Utilities. It's an environment where knowledge is shared openly, ideas are welcomed and you'll have plenty of opportunities to learn, develop and grow. Working closely with operational teams, you'll identify risks, improve performance and support compliance across a complex regulatory environment. The role calls for a proactive mindset, sound judgement and the ability to balance reactive operational demands with critical reporting and performance commitments. As regulations evolve, you'll play an important role in identifying opportunities for improvement, championing new approaches and helping to strengthen environmental and operational performance across the business. This role is ideal for someone who enjoys solving complex challenges, turning technical information into meaningful insights and influencing positive change across operational teams. Key Responsibilities Coach and support Technical Analysts, helping to develop capability, share technical expertise and maintain high standards across the team. Take ownership of actions and outputs that support regional regulatory operational performance, using insight and analysis to identify risks, drive improvements and strengthen compliance. Lead continuous improvement initiatives and innovative ways of working that enhance operational performance, efficiency and regulatory outcomes. Develop and deliver briefing materials on operational best practice and regulatory performance, providing technical guidance and support to operational field teams to improve understanding and performance. Support the preparation of technical information and supporting documentation for business planning activities, price reviews and other regulatory submissions. Build strong relationships with Network Managers, operational colleagues and external stakeholders, including the Environment Agency, Ofwat and other water companies, helping to ensure regulatory excellence while driving continuous improvement. Skills & Experience A good operational understanding of environmental permits and the wider regulatory environment. A continuous improvement mindset and a willingness to embrace change and innovation. Operational knowledge of water and wastewater processes or networks, alongside an understanding of Water and Wastewater ODIs and key measures of success. Why This Role This is an opportunity to take on a highly visible technical role at the heart of environmental and regulatory performance within United Utilities. You'll work alongside experienced specialists, operational leaders and industry stakeholders, helping to shape decisions that strengthen compliance, improve performance and deliver better outcomes for customers and the environment. Benefits: 26 days' annual leave, rising by one day for each completed holiday year (served up to a maximum of 30days) plus 8 bank holidays Competitive pension with up to 14% employer contribution and life cover Up to 7.5% performance-related bonus and recognition awards Company-funded healthcare plan Access to Best Doctors, Salary Finance and Wealth at Work EVolve car scheme and ShareBuy scheme Employee Assistance Programme and mental health first aiders MORE Choices flexible benefits Enhanced parental leave If you're looking for a role where your technical expertise can make a genuine impact and where you'll have the opportunity to influence how one of the UK's largest water companies delivers environmental excellence, we'd love to hear from you.
17/07/2026
Full time
At United Utilities, we are committed to delivering high quality water and wastewater services while protecting the environment and supporting the communities we serve. We are looking for a talented Senior Technical Analyst to join our Environmental Performance team. Reporting to the Regulatory Operational Performance Manager, this is a pivotal technical role supporting both Wastewater Services and Water Services, helping to deliver environmental regulatory reporting, customer commitments and operational efficiency targets. Working within a highly collaborative technical team, you will play a key role in monitoring and improving regulatory operational performance across the business. Partnering with colleagues across Environmental Performance, Regulatory Services, Wastewater Services and Water Services, you will provide technical expertise, deliver insightful analysis and help drive performance improvements that directly support our customers and the environment. The Role This is a varied role in a fast paced environment where no two days are the same. You'll have the autonomy to take ownership of your work, manage competing priorities and make a meaningful impact on environmental and regulatory performance. While you'll have the freedom to lead on your own initiatives and decisions, you'll never be far from support. You'll join an experienced and collaborative team of Technical Analysts, Senior Technical Analysts and Regulatory Operational Performance Managers, backed by a wealth of expertise from colleagues across United Utilities. It's an environment where knowledge is shared openly, ideas are welcomed and you'll have plenty of opportunities to learn, develop and grow. Working closely with operational teams, you'll identify risks, improve performance and support compliance across a complex regulatory environment. The role calls for a proactive mindset, sound judgement and the ability to balance reactive operational demands with critical reporting and performance commitments. As regulations evolve, you'll play an important role in identifying opportunities for improvement, championing new approaches and helping to strengthen environmental and operational performance across the business. This role is ideal for someone who enjoys solving complex challenges, turning technical information into meaningful insights and influencing positive change across operational teams. Key Responsibilities Coach and support Technical Analysts, helping to develop capability, share technical expertise and maintain high standards across the team. Take ownership of actions and outputs that support regional regulatory operational performance, using insight and analysis to identify risks, drive improvements and strengthen compliance. Lead continuous improvement initiatives and innovative ways of working that enhance operational performance, efficiency and regulatory outcomes. Develop and deliver briefing materials on operational best practice and regulatory performance, providing technical guidance and support to operational field teams to improve understanding and performance. Support the preparation of technical information and supporting documentation for business planning activities, price reviews and other regulatory submissions. Build strong relationships with Network Managers, operational colleagues and external stakeholders, including the Environment Agency, Ofwat and other water companies, helping to ensure regulatory excellence while driving continuous improvement. Skills & Experience A good operational understanding of environmental permits and the wider regulatory environment. A continuous improvement mindset and a willingness to embrace change and innovation. Operational knowledge of water and wastewater processes or networks, alongside an understanding of Water and Wastewater ODIs and key measures of success. Why This Role This is an opportunity to take on a highly visible technical role at the heart of environmental and regulatory performance within United Utilities. You'll work alongside experienced specialists, operational leaders and industry stakeholders, helping to shape decisions that strengthen compliance, improve performance and deliver better outcomes for customers and the environment. Benefits: 26 days' annual leave, rising by one day for each completed holiday year (served up to a maximum of 30days) plus 8 bank holidays Competitive pension with up to 14% employer contribution and life cover Up to 7.5% performance-related bonus and recognition awards Company-funded healthcare plan Access to Best Doctors, Salary Finance and Wealth at Work EVolve car scheme and ShareBuy scheme Employee Assistance Programme and mental health first aiders MORE Choices flexible benefits Enhanced parental leave If you're looking for a role where your technical expertise can make a genuine impact and where you'll have the opportunity to influence how one of the UK's largest water companies delivers environmental excellence, we'd love to hear from you.
Business Analyst
Arbuthnot Latham
Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Job purpose The Business Analyst (BA) will be a problem solver who plays a critical role in defining and enabling business and technology change within Change Management. The BA will be required to support the Bank's transformation roadmap and project portfolio by collecting, analysing and interpreting data from a range of sources to help deliver insight that will enable the Platform to make key decisions and achieve its strategic objectives. To accomplish this the BA will need to build a deep understanding of A L Platform operating models (People, Process and Technology), and working on agreed initiatives, document business requirements in relation to business focussed IT solutions. The BA will play a key role working with internal teams and external partners, acting as a 'translator' where necessary to convey how technology can support the business needs. To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules. Job Description Key Responsibilities Work closely with colleagues across business and operations to understand the needs of each team and their relevant Platform in relation to a specific business problem or potential change/transformation. Provide options assessments and impact assessments across a range of potential operating model design solutions/decisions, fully documenting the benefits, limitations and any associated risks. Identify the processes and technology required to introduce recommendations. Gathering, identifying and documenting business requirements. Often through the facilitation of both virtual and face to face workshops involving a range of business stakeholders. Lead the documentation of key artefacts such as business requirements definitions, non-functional requirements and user stories. Articulating them in a way that is easily understood by business stakeholders, IT teams and external partners. Analysis of existing business and operational processes and client journeys, identifying gaps and improvements and defining an improved future state. And in doing lead the production of the 'as-is' and 'to-be'/target operating model for IT & Transformation. Work with external technology partners to gather information regarding product/system roadmaps and integrate this the definition of the future state operating model of the Platform. Use a range of communication tools and techniques in order to gain buy-in from business sponsors and the wider IT community for your recommendations and the best method of introducing them into the Platform. Work closely with the SMEs from Platform shared service teams to assess solutions against key architectural principles, design standards and policies (business, technology, data privacy and data security). Support the Senior Project Manager and Project Manager by leading analytical tasks required to produce effective business cases. And in doing so support key platform investment appraisal decisions. When required, execute data analysis and visualisation techniques to add insight to management information extracted from existing reports and data sources. Work closely with Project Managers and Test Managers throughout all project testing phases. This may involve supporting test activity such as test script creation, test execution, defect triage, issue resolution and associated reporting. Support Change Management activities across a range of Platform projects by leading business adoption activities such as training needs analysis and training material production and delivery (when required). Take ownership of any outstanding requirements, defects and issues at the point of project handover to BAU and ensure that these items are captured within the appropriate Platform change / operating model backlog. Input into the development of the Bank's Change Capability through active contribution to the Change Management Community practice area. Helping to develop AL's internal Business Analysis capabilities. Ensure that own knowledge is up to date and is reflective of internal and industry best practice. In terms of Change Management / Business Analysis methodology and techniques, subject matter, and technology solutions. Responsible for managing risks inherent to the role by diligently observing internal policies and procedures. Risk Responsible for managing risks inherent to the role by diligently observing internal policies and procedures. Key Interfaces Senior Project Manager and Project Manager Lead Business Analyst Platform Application Support Team Solution Architect Data Privacy and Data Security Managers Business and Operational SMEs Person Specification Knowledge / Experience/Skills Good understanding of Financial Services industry, specifically Wealth Management, Private Banking & Commercial Banking. Knowledge of AL's Wealth Management, Private Banking & Commercial Banking proposition, products and services is desirable. Deep understanding of IT & Transformation operating model including technology and operational processes. Experienced in the application of key Business Analysis tools, techniques and methodologies (e.g., Process mapping, requirements gathering/documentation, user story definition, functional specification definition, data modelling techniques, gap analysis and financial appraisal techniques). Significant experience of working within a change and transformation environment with fundamental understanding of change delivery frameworks and methodologies (Waterfall and Agile). Experience of working in a similar BA role with demonstrable evidence of the ability to undertake all core BA responsibilities. A self-starter who works as an independent, proactive, individual contributor and cooperative teammate. Ability to think on your feet and provide realistic solutions to complex business problems. Excellent time management and organisational skills that enable timely completion of goals at expected levels of quality. Detail oriented mind-set to tasks and deadline-driven attitude to deliverables. The ability to work under pressure on multiple projects simultaneously. Passionate about constantly learning and seeks opportunities to share within the team for collective success. Skills Experience in the organisation and facilitation of workshops (both virtual and face to face) Negotiation and conflict resolution skills. Relationship management, to build a sustainable relationship with stakeholders. Active listening and questioning skills; essential in gathering data and requirements. Analytical thinking and problem solving with the ability to see root cause. Investigative and influencing skills to dig deeper into a problem. Excellent written and verbal communication skills with the ability to deliver presentations to peers and senior stakeholders. Excellent Microsoft Office core application skills including a high proficiency with MS Excel and MS Visio. Experience with JIRA required also. Experience in the use of JIRA. Qualifications Obtained or working towards BCS Advanced Diploma in Business Analysis (or equivalent) APM Project Fundamentals (PFQ) (or equivalent) is desirable, but not essential Client Focus Creativity & Innovation Expert Knowledge Judgment & Problem Solving Communication & Confidence About Us Life, Work and Benefits At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas and provides the stability and support for your personal and professional growth. Our human scale ethos means that everyone is recognised as an individual, not just a number, creating a workplace where you truly belong and thrive. As a service led, relationship driven bank, in person collaboration and wellbeing are important to us and drives our inclusive culture. With this in mind, our Agile Working Policy offers one day a week working from home. Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year Pension via market leading provider 4x Life Assurance Discretionary Bonus Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers Data Privacy and Reasonable adjustments We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice. Reasonable adjustments: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at . click apply for full job details
16/07/2026
Full time
Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Job purpose The Business Analyst (BA) will be a problem solver who plays a critical role in defining and enabling business and technology change within Change Management. The BA will be required to support the Bank's transformation roadmap and project portfolio by collecting, analysing and interpreting data from a range of sources to help deliver insight that will enable the Platform to make key decisions and achieve its strategic objectives. To accomplish this the BA will need to build a deep understanding of A L Platform operating models (People, Process and Technology), and working on agreed initiatives, document business requirements in relation to business focussed IT solutions. The BA will play a key role working with internal teams and external partners, acting as a 'translator' where necessary to convey how technology can support the business needs. To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules. Job Description Key Responsibilities Work closely with colleagues across business and operations to understand the needs of each team and their relevant Platform in relation to a specific business problem or potential change/transformation. Provide options assessments and impact assessments across a range of potential operating model design solutions/decisions, fully documenting the benefits, limitations and any associated risks. Identify the processes and technology required to introduce recommendations. Gathering, identifying and documenting business requirements. Often through the facilitation of both virtual and face to face workshops involving a range of business stakeholders. Lead the documentation of key artefacts such as business requirements definitions, non-functional requirements and user stories. Articulating them in a way that is easily understood by business stakeholders, IT teams and external partners. Analysis of existing business and operational processes and client journeys, identifying gaps and improvements and defining an improved future state. And in doing lead the production of the 'as-is' and 'to-be'/target operating model for IT & Transformation. Work with external technology partners to gather information regarding product/system roadmaps and integrate this the definition of the future state operating model of the Platform. Use a range of communication tools and techniques in order to gain buy-in from business sponsors and the wider IT community for your recommendations and the best method of introducing them into the Platform. Work closely with the SMEs from Platform shared service teams to assess solutions against key architectural principles, design standards and policies (business, technology, data privacy and data security). Support the Senior Project Manager and Project Manager by leading analytical tasks required to produce effective business cases. And in doing so support key platform investment appraisal decisions. When required, execute data analysis and visualisation techniques to add insight to management information extracted from existing reports and data sources. Work closely with Project Managers and Test Managers throughout all project testing phases. This may involve supporting test activity such as test script creation, test execution, defect triage, issue resolution and associated reporting. Support Change Management activities across a range of Platform projects by leading business adoption activities such as training needs analysis and training material production and delivery (when required). Take ownership of any outstanding requirements, defects and issues at the point of project handover to BAU and ensure that these items are captured within the appropriate Platform change / operating model backlog. Input into the development of the Bank's Change Capability through active contribution to the Change Management Community practice area. Helping to develop AL's internal Business Analysis capabilities. Ensure that own knowledge is up to date and is reflective of internal and industry best practice. In terms of Change Management / Business Analysis methodology and techniques, subject matter, and technology solutions. Responsible for managing risks inherent to the role by diligently observing internal policies and procedures. Risk Responsible for managing risks inherent to the role by diligently observing internal policies and procedures. Key Interfaces Senior Project Manager and Project Manager Lead Business Analyst Platform Application Support Team Solution Architect Data Privacy and Data Security Managers Business and Operational SMEs Person Specification Knowledge / Experience/Skills Good understanding of Financial Services industry, specifically Wealth Management, Private Banking & Commercial Banking. Knowledge of AL's Wealth Management, Private Banking & Commercial Banking proposition, products and services is desirable. Deep understanding of IT & Transformation operating model including technology and operational processes. Experienced in the application of key Business Analysis tools, techniques and methodologies (e.g., Process mapping, requirements gathering/documentation, user story definition, functional specification definition, data modelling techniques, gap analysis and financial appraisal techniques). Significant experience of working within a change and transformation environment with fundamental understanding of change delivery frameworks and methodologies (Waterfall and Agile). Experience of working in a similar BA role with demonstrable evidence of the ability to undertake all core BA responsibilities. A self-starter who works as an independent, proactive, individual contributor and cooperative teammate. Ability to think on your feet and provide realistic solutions to complex business problems. Excellent time management and organisational skills that enable timely completion of goals at expected levels of quality. Detail oriented mind-set to tasks and deadline-driven attitude to deliverables. The ability to work under pressure on multiple projects simultaneously. Passionate about constantly learning and seeks opportunities to share within the team for collective success. Skills Experience in the organisation and facilitation of workshops (both virtual and face to face) Negotiation and conflict resolution skills. Relationship management, to build a sustainable relationship with stakeholders. Active listening and questioning skills; essential in gathering data and requirements. Analytical thinking and problem solving with the ability to see root cause. Investigative and influencing skills to dig deeper into a problem. Excellent written and verbal communication skills with the ability to deliver presentations to peers and senior stakeholders. Excellent Microsoft Office core application skills including a high proficiency with MS Excel and MS Visio. Experience with JIRA required also. Experience in the use of JIRA. Qualifications Obtained or working towards BCS Advanced Diploma in Business Analysis (or equivalent) APM Project Fundamentals (PFQ) (or equivalent) is desirable, but not essential Client Focus Creativity & Innovation Expert Knowledge Judgment & Problem Solving Communication & Confidence About Us Life, Work and Benefits At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas and provides the stability and support for your personal and professional growth. Our human scale ethos means that everyone is recognised as an individual, not just a number, creating a workplace where you truly belong and thrive. As a service led, relationship driven bank, in person collaboration and wellbeing are important to us and drives our inclusive culture. With this in mind, our Agile Working Policy offers one day a week working from home. Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year Pension via market leading provider 4x Life Assurance Discretionary Bonus Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers Data Privacy and Reasonable adjustments We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice. Reasonable adjustments: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at . click apply for full job details
Governance, Risk & Compliance (GRC) Analyst
Quilter plc Southampton, Hampshire
About the Business Quilter plc is a leading wealth management business, overseeing £141.2billion in customer investments. It offers financial advice, investment platforms, multi asset solutions and discretionary fund management through its Affluent and High Net Worth segments. Position Details Level: 3 Department: COO - Business Risk Location: Southampton, United Kingdom (Hybrid: 2-3 days per week in office) Contract: Permanent Regulated: Non Regulated Role Overview We are looking for a Governance, Risk & Compliance (GRC) Analyst to support the COO Business Risk and Governance team. The role embeds our enterprise and operational risk management frameworks, supports informed decision making and promotes a positive risk culture aligned to the Group COO's SMCR responsibilities. Key Responsibilities Support COO first line of defence colleagues with GRC activity, queries and regulatory requests. Implement, embed and improve Quilter's risk management frameworks. Provide analysis, insight, briefings, reports and presentations for decision making. Track industry, regulatory and internal methodology changes; educate colleagues on key requirements. Identify opportunities to improve processes, increase efficiency, add value and enhance client outcomes. Support change activity in line with risk and governance frameworks. Build effective working relationships across business areas, central functions, 2nd line Risk, Internal Audit and external partners. Support related framework activity, including Supplier Due Diligence, Consumer Duty, Operational Resilience, Business Developed Applications and SMCR. Contribute to quarterly RCSA activity, audit activity, Group Policy Attestation processes and oversight of risk management activity. Provide assurance through testing, reviewing controls and preparing clear reports with recommendations. Produce accurate and insightful reporting for management and governance forums; support GRC metrics, data and reporting. Co ordinate governance processes and committee support (agendas, meeting materials, actions and records). Maintain accurate governance records for ExCo, Board and other senior forums. Support Corporate Governance requirements and delivery of Board and Committee papers. About You Highly motivated, adaptable and able to work autonomously under tight deadlines. Delivery focused with strong planning, analytical and communication skills. Experience in financial services, preferably within Affluent or high net worth segments. Knowledge of risk management practices and relevant regulatory bodies such as CASS, COBS, SMCR. Proficiency with Microsoft Word, Excel and the ability to use data and metrics to drive action. Credibility, professionalism, strong personal integrity and ability to influence across all levels. Consumer Duty While not a direct customer facing role, the duties performed support overall positive outcomes for our customers by enabling leaders to balance risk and reward and ensure regulatory compliance. This contributes to improved services, customer centric outcomes and overall satisfaction. Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme - all employees eligible for incentive participation. Non contributory company pension scheme, boostable via personal contributions. Private Medical Insurance - single cover standard with optional extension. Life Assurance - 4 salary. Income Protection - 75% of salary, payable after 26 weeks of absence. Healthcare Cash Plan - Jersey employees only. Flexible benefits available for UK employees via salary deduction. Inclusion & Diversity We value diversity and promote inclusivity in all aspects of our culture. We provide equal opportunities for all applicants and celebrate unique contributions. We are committed to treating all job applicants fairly and with respect, welcoming a wide range of backgrounds, identities and abilities. Reasonable adjustments are available upon request to ensure accessibility throughout the recruitment process.
16/07/2026
Full time
About the Business Quilter plc is a leading wealth management business, overseeing £141.2billion in customer investments. It offers financial advice, investment platforms, multi asset solutions and discretionary fund management through its Affluent and High Net Worth segments. Position Details Level: 3 Department: COO - Business Risk Location: Southampton, United Kingdom (Hybrid: 2-3 days per week in office) Contract: Permanent Regulated: Non Regulated Role Overview We are looking for a Governance, Risk & Compliance (GRC) Analyst to support the COO Business Risk and Governance team. The role embeds our enterprise and operational risk management frameworks, supports informed decision making and promotes a positive risk culture aligned to the Group COO's SMCR responsibilities. Key Responsibilities Support COO first line of defence colleagues with GRC activity, queries and regulatory requests. Implement, embed and improve Quilter's risk management frameworks. Provide analysis, insight, briefings, reports and presentations for decision making. Track industry, regulatory and internal methodology changes; educate colleagues on key requirements. Identify opportunities to improve processes, increase efficiency, add value and enhance client outcomes. Support change activity in line with risk and governance frameworks. Build effective working relationships across business areas, central functions, 2nd line Risk, Internal Audit and external partners. Support related framework activity, including Supplier Due Diligence, Consumer Duty, Operational Resilience, Business Developed Applications and SMCR. Contribute to quarterly RCSA activity, audit activity, Group Policy Attestation processes and oversight of risk management activity. Provide assurance through testing, reviewing controls and preparing clear reports with recommendations. Produce accurate and insightful reporting for management and governance forums; support GRC metrics, data and reporting. Co ordinate governance processes and committee support (agendas, meeting materials, actions and records). Maintain accurate governance records for ExCo, Board and other senior forums. Support Corporate Governance requirements and delivery of Board and Committee papers. About You Highly motivated, adaptable and able to work autonomously under tight deadlines. Delivery focused with strong planning, analytical and communication skills. Experience in financial services, preferably within Affluent or high net worth segments. Knowledge of risk management practices and relevant regulatory bodies such as CASS, COBS, SMCR. Proficiency with Microsoft Word, Excel and the ability to use data and metrics to drive action. Credibility, professionalism, strong personal integrity and ability to influence across all levels. Consumer Duty While not a direct customer facing role, the duties performed support overall positive outcomes for our customers by enabling leaders to balance risk and reward and ensure regulatory compliance. This contributes to improved services, customer centric outcomes and overall satisfaction. Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme - all employees eligible for incentive participation. Non contributory company pension scheme, boostable via personal contributions. Private Medical Insurance - single cover standard with optional extension. Life Assurance - 4 salary. Income Protection - 75% of salary, payable after 26 weeks of absence. Healthcare Cash Plan - Jersey employees only. Flexible benefits available for UK employees via salary deduction. Inclusion & Diversity We value diversity and promote inclusivity in all aspects of our culture. We provide equal opportunities for all applicants and celebrate unique contributions. We are committed to treating all job applicants fairly and with respect, welcoming a wide range of backgrounds, identities and abilities. Reasonable adjustments are available upon request to ensure accessibility throughout the recruitment process.
IT Business Analyst - FX Technology
Citigroup Inc.
IT Business Analyst - FX Technology Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting edge ideas, best in class products and solutions, and unparalleled access to capital and liquidity. About The Department Citi FX has a physical presence in 83 countries with 1,400 dedicated staff, giving us the largest FX presence of any bank globally. Foreign Exchange has been one of the defining businesses of Citi for much of its 200 year existence. Citi has the largest FX presence of any bank globally, driven by its commitment to delivering unrivalled service and market insight. Continued investment in technology has enabled the rollout of award winning platforms, making technology a central pillar for sustaining and growing the FX business. We seek individuals with exceptional attitude, strong aptitude, and a passion for delivering innovative FX technology solutions supporting our FX business. Job Background / Context The FX Technology group builds and supports platforms powering Citi's global Foreign Exchange business, one of the most complex, high volume, and latency sensitive trading environments in the industry. These platforms support pricing, execution, trade processing, risk management, post trade workflows, and client connectivity. The Business Analyst will work within an Agile feature team to enable rapid, high quality delivery aligning business needs with technology solutions. The role This senior role provides the opportunity to lead mission critical FX trading platform development, gain extensive exposure to global trading systems, collaborate with executive stakeholders, and build expertise in strategic AI driven Agile delivery, digital transformation, and team leadership. Key Responsibilities: Driving and coordinating overall technology delivery for one or multiple projects or programs Project management drawing on multiple methodologies as appropriate- including scoping initiatives, creating plans in Excel or Jira, managing progress of delivery Create and maintain a RAID log, raising risks, assumptions, issues and dependencies, and then driving them to resolution or escalating where support is needed Input into the central Program team governance processes and best practices ensuring high standard Project and Program management Ability to lead and inspire delivery teams, often through matrix management of individuals from multiple different teams and functions Chair meetings with application developers and with stakeholders, ranging from daily scrums to weekly updates to ad hoc technical workshops Take and circulate meeting minutes - including tracking attendees, key discussion points and action logs Stakeholder management of both technology and business stakeholders up to executive level, including hosting and preparing Steering Committees, managing escalations, and managing multi year delivery roadmaps Work with business teams to maintain the backlog and assess priorities on a frequent basis Create presentations, including for Operating Committees and Steering Committees Hosting of Steering and Operating Committees if / where applicable and presenting in other forums Input into the central Program Delivery team governance processes and best practices; ensuring high standard Project and Program delivery and enabling central standardisation across the department Knowledge / Experience Deep and comprehensive expertise in FX or Capital Markets domain, including regulatory aspects, market structures, and evolving industry trends. Expert level understanding of end to end trade lifecycle, market conventions, and its interdependencies across various systems. Extensive experience in leading Agile/Scrum teams or initiatives, demonstrating strong leadership and facilitation skills Demonstrated experience in leading feature teams and driving significant product enhancements and strategic transformations. Experience: Keen interest and curiosity in Artificial Intelligence, Machine Learning, and Generative AI technologies, with an eagerness to explore their application in financial services. Proactive in identifying and learning about emerging AI trends and their potential to drive innovation and efficiency within the FX business. A strong desire to contribute to the development and integration of intelligent agent based solutions for optimizing trading and risk management workflows. Exceptional analytical, strategic thinking, and complex problem solving abilities, capable of tackling multi faceted business challenges. Superior communication, negotiation, and presentation skills, with a proven ability to influence and engage senior stakeholders across diverse functions and geographies. Advanced understanding of data architecture, sophisticated data analysis techniques, and complex troubleshooting methodologies. Expertise in managing multiple concurrent strategic priorities and complex programs/projects, demonstrating strong organizational and prioritization skills. Strategic stakeholder management and advanced conflict resolution capabilities. Demonstrated leadership, innovation, and proactive drive for results, with a strong commitment to excellence. This job description provides a high level review of the types of work performed. Other job related duties may be assigned as required. What we'll provide you 27 days annual leave (plus bank holidays) A discretionary annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Visit our Global Benefits page to learn more. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review. Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
16/07/2026
Full time
IT Business Analyst - FX Technology Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting edge ideas, best in class products and solutions, and unparalleled access to capital and liquidity. About The Department Citi FX has a physical presence in 83 countries with 1,400 dedicated staff, giving us the largest FX presence of any bank globally. Foreign Exchange has been one of the defining businesses of Citi for much of its 200 year existence. Citi has the largest FX presence of any bank globally, driven by its commitment to delivering unrivalled service and market insight. Continued investment in technology has enabled the rollout of award winning platforms, making technology a central pillar for sustaining and growing the FX business. We seek individuals with exceptional attitude, strong aptitude, and a passion for delivering innovative FX technology solutions supporting our FX business. Job Background / Context The FX Technology group builds and supports platforms powering Citi's global Foreign Exchange business, one of the most complex, high volume, and latency sensitive trading environments in the industry. These platforms support pricing, execution, trade processing, risk management, post trade workflows, and client connectivity. The Business Analyst will work within an Agile feature team to enable rapid, high quality delivery aligning business needs with technology solutions. The role This senior role provides the opportunity to lead mission critical FX trading platform development, gain extensive exposure to global trading systems, collaborate with executive stakeholders, and build expertise in strategic AI driven Agile delivery, digital transformation, and team leadership. Key Responsibilities: Driving and coordinating overall technology delivery for one or multiple projects or programs Project management drawing on multiple methodologies as appropriate- including scoping initiatives, creating plans in Excel or Jira, managing progress of delivery Create and maintain a RAID log, raising risks, assumptions, issues and dependencies, and then driving them to resolution or escalating where support is needed Input into the central Program team governance processes and best practices ensuring high standard Project and Program management Ability to lead and inspire delivery teams, often through matrix management of individuals from multiple different teams and functions Chair meetings with application developers and with stakeholders, ranging from daily scrums to weekly updates to ad hoc technical workshops Take and circulate meeting minutes - including tracking attendees, key discussion points and action logs Stakeholder management of both technology and business stakeholders up to executive level, including hosting and preparing Steering Committees, managing escalations, and managing multi year delivery roadmaps Work with business teams to maintain the backlog and assess priorities on a frequent basis Create presentations, including for Operating Committees and Steering Committees Hosting of Steering and Operating Committees if / where applicable and presenting in other forums Input into the central Program Delivery team governance processes and best practices; ensuring high standard Project and Program delivery and enabling central standardisation across the department Knowledge / Experience Deep and comprehensive expertise in FX or Capital Markets domain, including regulatory aspects, market structures, and evolving industry trends. Expert level understanding of end to end trade lifecycle, market conventions, and its interdependencies across various systems. Extensive experience in leading Agile/Scrum teams or initiatives, demonstrating strong leadership and facilitation skills Demonstrated experience in leading feature teams and driving significant product enhancements and strategic transformations. Experience: Keen interest and curiosity in Artificial Intelligence, Machine Learning, and Generative AI technologies, with an eagerness to explore their application in financial services. Proactive in identifying and learning about emerging AI trends and their potential to drive innovation and efficiency within the FX business. A strong desire to contribute to the development and integration of intelligent agent based solutions for optimizing trading and risk management workflows. Exceptional analytical, strategic thinking, and complex problem solving abilities, capable of tackling multi faceted business challenges. Superior communication, negotiation, and presentation skills, with a proven ability to influence and engage senior stakeholders across diverse functions and geographies. Advanced understanding of data architecture, sophisticated data analysis techniques, and complex troubleshooting methodologies. Expertise in managing multiple concurrent strategic priorities and complex programs/projects, demonstrating strong organizational and prioritization skills. Strategic stakeholder management and advanced conflict resolution capabilities. Demonstrated leadership, innovation, and proactive drive for results, with a strong commitment to excellence. This job description provides a high level review of the types of work performed. Other job related duties may be assigned as required. What we'll provide you 27 days annual leave (plus bank holidays) A discretionary annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Visit our Global Benefits page to learn more. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review. Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Applications Support - Stability Governance Lead Analyst - Vice President
Citigroup Inc. City, Belfast
Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The CIO Production Management organization provides business critical application management and support for our Services, Markets, Banking, Functions, USCC and Wealth clients globally. Join our Stability Governance team as a Lead Analyst, a pivotal role within the broader Optimization and Enablement function dedicated to strengthening our Production Management landscape. This position offers a unique opportunity to actively shape and drive critical stability and resiliency governance initiatives and frameworks. We are seeking a proactive individual with a foundational understanding of Production Support and Risk Management, eager to apply their expertise within the complex and highly regulated environment of the banking sector. Your contributions will be instrumental in ensuring the resilience and optimal performance of our vital systems. Responsibilities: Generate and present comprehensive monthly stability metrics and reports for diverse business units. Establish and continuously monitor key performance indicators (KPIs) for application stability. Utilize artificial intelligence and automation tools to reduce toil and enhance efficiency. Identify, implement and champion best practices to drive continuous service improvement across the technology landscape. Conduct in-depth thematic analysis of stability data, identifying key trends and providing actionable recommendations for preventative and corrective measures. Support and contribute to the Focus and Intensive Care application improvement programs. Participate in annual attestation and review processes for critical artifacts, such as the Change Risk Index and Market Event Management. Lead initiatives focused on improving data quality and streamlining processes. Proactively drive continuous improvement activities that enhance stability governance products and frameworks. Participate in advancing our Production Management Strategy. Manage and contribute to projects and ad-hoc requests as required. Required Skills: Leadership & Influence: Proven ability to lead, prioritize effectively, and influence cross-functional teams and stakeholders at all levels through clear and compelling communication (both written and verbal). Analytical & Problem-Solving: Strong analytical acumen and problem-solving capabilities to identify complex issues, derive insights, and formulate effective solutions. Attention to Detail: Meticulous attention to detail and a high standard of accuracy in all deliverables. Adaptability: Demonstrated ability to adapt quickly to changing priorities and thrive in a dynamic, fast-paced environment. Innovation & Process Improvement: Proactive mindset with the ability to innovate and champion process enhancements to drive efficiency and productivity. Data Proficiency: Advanced proficiency in data transformation and analysis, including experience with large and complex datasets. Ability to translate raw data into actionable business intelligence. An understanding of data science principles is beneficial. Technical Proficiency: Demonstrated proficiency with Microsoft Office Suite (Excel, Word, PowerPoint). Qualifications: Bachelor's/University degree or equivalent experience. Experience in IT governance, production support, or risk management within the banking or financial services industry. What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Support Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
14/07/2026
Full time
Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The CIO Production Management organization provides business critical application management and support for our Services, Markets, Banking, Functions, USCC and Wealth clients globally. Join our Stability Governance team as a Lead Analyst, a pivotal role within the broader Optimization and Enablement function dedicated to strengthening our Production Management landscape. This position offers a unique opportunity to actively shape and drive critical stability and resiliency governance initiatives and frameworks. We are seeking a proactive individual with a foundational understanding of Production Support and Risk Management, eager to apply their expertise within the complex and highly regulated environment of the banking sector. Your contributions will be instrumental in ensuring the resilience and optimal performance of our vital systems. Responsibilities: Generate and present comprehensive monthly stability metrics and reports for diverse business units. Establish and continuously monitor key performance indicators (KPIs) for application stability. Utilize artificial intelligence and automation tools to reduce toil and enhance efficiency. Identify, implement and champion best practices to drive continuous service improvement across the technology landscape. Conduct in-depth thematic analysis of stability data, identifying key trends and providing actionable recommendations for preventative and corrective measures. Support and contribute to the Focus and Intensive Care application improvement programs. Participate in annual attestation and review processes for critical artifacts, such as the Change Risk Index and Market Event Management. Lead initiatives focused on improving data quality and streamlining processes. Proactively drive continuous improvement activities that enhance stability governance products and frameworks. Participate in advancing our Production Management Strategy. Manage and contribute to projects and ad-hoc requests as required. Required Skills: Leadership & Influence: Proven ability to lead, prioritize effectively, and influence cross-functional teams and stakeholders at all levels through clear and compelling communication (both written and verbal). Analytical & Problem-Solving: Strong analytical acumen and problem-solving capabilities to identify complex issues, derive insights, and formulate effective solutions. Attention to Detail: Meticulous attention to detail and a high standard of accuracy in all deliverables. Adaptability: Demonstrated ability to adapt quickly to changing priorities and thrive in a dynamic, fast-paced environment. Innovation & Process Improvement: Proactive mindset with the ability to innovate and champion process enhancements to drive efficiency and productivity. Data Proficiency: Advanced proficiency in data transformation and analysis, including experience with large and complex datasets. Ability to translate raw data into actionable business intelligence. An understanding of data science principles is beneficial. Technical Proficiency: Demonstrated proficiency with Microsoft Office Suite (Excel, Word, PowerPoint). Qualifications: Bachelor's/University degree or equivalent experience. Experience in IT governance, production support, or risk management within the banking or financial services industry. What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Support Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Applications Support - Stability Governance Lead Analyst - Vice President
Citibank (Switzerland) AG
Applications Support - Stability Governance Lead Analyst - Vice PresidentApplyremote type: Hybridlocations: Belfast United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positioans. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.The CIO Production Management organization provides business critical application management and support for our Services, Markets, Banking, Functions, USCC and Wealth clients globally.Join our Stability Governance team as a Lead Analyst, a pivotal role within the broader Optimization and Enablement function dedicated to strengthening our Production Management landscape. This position offers a unique opportunity to actively shape and drive critical stability and resiliency governance initiatives and frameworks. We are seeking a proactive individual with a foundational understanding of Production Support and Risk Management, eager to apply their expertise within the complex and highly regulated environment of the banking sector. Your contributions will be instrumental in ensuring the resilience and optimal performance of our vital systems.Responsibilities: Generate and present comprehensive monthly stability metrics and reports for diverse business units. Establish and continuously monitor key performance indicators (KPIs) for application stability. Utilize artificial intelligence and automation tools to reduce toil and enhance efficiency. Identify, implement and champion best practices to drive continuous service improvement across the technology landscape. Conduct in-depth thematic analysis of stability data, identifying key trends and providing actionable recommendations for preventative and corrective measures. Support and contribute to the Focus and Intensive Care application improvement programs. Participate in annual attestation and review processes for critical artifacts, such as the Change Risk Index and Market Event Management. Lead initiatives focused on improving data quality and streamlining processes. Proactively drive continuous improvement activities that enhance stability governance products and frameworks. Participate in advancing our Production Management Strategy. Manage and contribute to projects and ad-hoc requests as required.Required Skills: Leadership & Influence: Proven ability to lead, prioritize effectively, and influence cross-functional teams and stakeholders at all levels through clear and compelling communication (both written and verbal). Analytical & Problem-Solving: Strong analytical acumen and problem-solving capabilities to identify complex issues, derive insights, and formulate effective solutions. Attention to Detail: Meticulous attention to detail and a high standard of accuracy in all deliverables. Adaptability: Demonstrated ability to adapt quickly to changing priorities and thrive in a dynamic, fast-paced environment. Innovation & Process Improvement: Proactive mindset with the ability to innovate and champion process enhancements to drive efficiency and productivity. Data Proficiency: Advanced proficiency in data transformation and analysis, including experience with large and complex datasets. Ability to translate raw data into actionable business intelligence. An understanding of data science principles is beneficial. Technical Proficiency: Demonstrated proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).Qualifications: Bachelor's/University degree or equivalent experience. Experience in IT governance, production support, or risk management within the banking or financial services industry. What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
14/07/2026
Full time
Applications Support - Stability Governance Lead Analyst - Vice PresidentApplyremote type: Hybridlocations: Belfast United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positioans. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.The CIO Production Management organization provides business critical application management and support for our Services, Markets, Banking, Functions, USCC and Wealth clients globally.Join our Stability Governance team as a Lead Analyst, a pivotal role within the broader Optimization and Enablement function dedicated to strengthening our Production Management landscape. This position offers a unique opportunity to actively shape and drive critical stability and resiliency governance initiatives and frameworks. We are seeking a proactive individual with a foundational understanding of Production Support and Risk Management, eager to apply their expertise within the complex and highly regulated environment of the banking sector. Your contributions will be instrumental in ensuring the resilience and optimal performance of our vital systems.Responsibilities: Generate and present comprehensive monthly stability metrics and reports for diverse business units. Establish and continuously monitor key performance indicators (KPIs) for application stability. Utilize artificial intelligence and automation tools to reduce toil and enhance efficiency. Identify, implement and champion best practices to drive continuous service improvement across the technology landscape. Conduct in-depth thematic analysis of stability data, identifying key trends and providing actionable recommendations for preventative and corrective measures. Support and contribute to the Focus and Intensive Care application improvement programs. Participate in annual attestation and review processes for critical artifacts, such as the Change Risk Index and Market Event Management. Lead initiatives focused on improving data quality and streamlining processes. Proactively drive continuous improvement activities that enhance stability governance products and frameworks. Participate in advancing our Production Management Strategy. Manage and contribute to projects and ad-hoc requests as required.Required Skills: Leadership & Influence: Proven ability to lead, prioritize effectively, and influence cross-functional teams and stakeholders at all levels through clear and compelling communication (both written and verbal). Analytical & Problem-Solving: Strong analytical acumen and problem-solving capabilities to identify complex issues, derive insights, and formulate effective solutions. Attention to Detail: Meticulous attention to detail and a high standard of accuracy in all deliverables. Adaptability: Demonstrated ability to adapt quickly to changing priorities and thrive in a dynamic, fast-paced environment. Innovation & Process Improvement: Proactive mindset with the ability to innovate and champion process enhancements to drive efficiency and productivity. Data Proficiency: Advanced proficiency in data transformation and analysis, including experience with large and complex datasets. Ability to translate raw data into actionable business intelligence. An understanding of data science principles is beneficial. Technical Proficiency: Demonstrated proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).Qualifications: Bachelor's/University degree or equivalent experience. Experience in IT governance, production support, or risk management within the banking or financial services industry. What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
Business Analyst - Cash / Liquidity Management (12-month contract)
Nomura Holdings, Inc.
Business Analyst - Cash / Liquidity Management (12-month contract) Job Code: 14199 Country: GB City: London Skill Category: IT\Technology Company overview Nomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking Driven by the insights of some 28,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visit Department overview Wholesale Data Services and Operations Technology supports two major functions within Nomura - It provides foundational architectural solutions for market and reference data that powers Nomura's business. This team is an integral part of Nomura that is responsible for developing and maintaining systems that manage acquisition and distribution of data for the entire organization including front office, middle office, back office, risk, finance and various AI based analytics systems. It is responsible for supporting trade settlement and transaction processing technology platform. This team provides day to day support for the middle office, operations and regulatory users, and manages vendor and in house applications. WO IT also owns the applications that provide trade settlement data services to other technology teams from Operations, Finance, Risk, Regulatory and Compliance. Job Description The selected person would be a part of the Transaction Services Team - Wholesale Data Services & Operations Technology focusing on the Cash Management and Intraday Liquidity Management platform. The roles and responsibilities are as follows: Performing Business Analysis activities working as part of a global team on front to back trade flow lifecycle projects and mandatory deliverables for the Cash Management platform Responsibility for delivering strategic changes to implement and optimize Cash and Liquidity management and enable business users to effectively manage funding requirements Gathering, agreeing and documenting requirements with Business and Technology stakeholders to produce Business Requirements Documents and Functional Specification Documents Conducting functional, technical and data driven analysis to help validate requirements and current/future state process behavior Communication, co ordination, tracking and reporting of key Software Development Lifecycle activities ensuring delivery milestones are met and risks, issues and dependency are proactively managed Work with vendors to understand system architecture, liquidity throttling process and plan for implementation. Skills, experience, qualifications and knowledge required Mandatory Skills Strong experience as a Business Analyst with proven delivery track record working on business and technology projects. Mandatory knowledge of Financial Products, especially Cash products covering front to back Trade Lifecycle, Operations/Settlements processes, Cash Management and Nostro transfers. Experience working with FPML / XML messaging protocols. Proven experience in Liquidity management and regulatory mandates. Payment throttling experience desirable. Strong analytical and problem-solving experience in both business and technical environments. Candidate should be a quick learner. Should have demonstrated in the past quick learning capabilities. Excellent listening and communication skills (both spoken and written English). Must be a team player with prior experience working in a global team. Proactive, self motivated individual who works on their own initiative and is focused on driving process and quality improvements. Knowledge and experience to query databases using SQL. Working knowledge of Unix. Desirable Skills Project Management and co ordination skills. Working knowledge of Artificial Intelligence. SDLC experience in any Continuous Integration and Build environment utilizing JIRA and Confluence. Industry exposure to Investment banking. Strong background in system upgrades/re engineering projects. Nomura Leadership Behaviours Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion: Respect DEI, foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to ensuring we best reflect the diversity of the communities we serve creating an inclusive environment for all our employees. We welcome all applications and do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer
11/07/2026
Full time
Business Analyst - Cash / Liquidity Management (12-month contract) Job Code: 14199 Country: GB City: London Skill Category: IT\Technology Company overview Nomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking Driven by the insights of some 28,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visit Department overview Wholesale Data Services and Operations Technology supports two major functions within Nomura - It provides foundational architectural solutions for market and reference data that powers Nomura's business. This team is an integral part of Nomura that is responsible for developing and maintaining systems that manage acquisition and distribution of data for the entire organization including front office, middle office, back office, risk, finance and various AI based analytics systems. It is responsible for supporting trade settlement and transaction processing technology platform. This team provides day to day support for the middle office, operations and regulatory users, and manages vendor and in house applications. WO IT also owns the applications that provide trade settlement data services to other technology teams from Operations, Finance, Risk, Regulatory and Compliance. Job Description The selected person would be a part of the Transaction Services Team - Wholesale Data Services & Operations Technology focusing on the Cash Management and Intraday Liquidity Management platform. The roles and responsibilities are as follows: Performing Business Analysis activities working as part of a global team on front to back trade flow lifecycle projects and mandatory deliverables for the Cash Management platform Responsibility for delivering strategic changes to implement and optimize Cash and Liquidity management and enable business users to effectively manage funding requirements Gathering, agreeing and documenting requirements with Business and Technology stakeholders to produce Business Requirements Documents and Functional Specification Documents Conducting functional, technical and data driven analysis to help validate requirements and current/future state process behavior Communication, co ordination, tracking and reporting of key Software Development Lifecycle activities ensuring delivery milestones are met and risks, issues and dependency are proactively managed Work with vendors to understand system architecture, liquidity throttling process and plan for implementation. Skills, experience, qualifications and knowledge required Mandatory Skills Strong experience as a Business Analyst with proven delivery track record working on business and technology projects. Mandatory knowledge of Financial Products, especially Cash products covering front to back Trade Lifecycle, Operations/Settlements processes, Cash Management and Nostro transfers. Experience working with FPML / XML messaging protocols. Proven experience in Liquidity management and regulatory mandates. Payment throttling experience desirable. Strong analytical and problem-solving experience in both business and technical environments. Candidate should be a quick learner. Should have demonstrated in the past quick learning capabilities. Excellent listening and communication skills (both spoken and written English). Must be a team player with prior experience working in a global team. Proactive, self motivated individual who works on their own initiative and is focused on driving process and quality improvements. Knowledge and experience to query databases using SQL. Working knowledge of Unix. Desirable Skills Project Management and co ordination skills. Working knowledge of Artificial Intelligence. SDLC experience in any Continuous Integration and Build environment utilizing JIRA and Confluence. Industry exposure to Investment banking. Strong background in system upgrades/re engineering projects. Nomura Leadership Behaviours Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion: Respect DEI, foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to ensuring we best reflect the diversity of the communities we serve creating an inclusive environment for all our employees. We welcome all applications and do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer
ISIO
Senior Systems Pensions Calculation Analyst
ISIO
Senior Systems Pensions Calculation Analyst As part of the Calculations & Benefits Team, this role delivers market leading systems calculation work and is central to ensuring calculations are delivered efficiently and effectively across the Pensions Administration business. The role will report into the Calculations & Benefits Lead and will be part of the wider Client Onboarding & Change Team. The role will work closely with the Administration business as well as stakeholders from across Isio. This role can be based in our Manchester, Reading, Bristol, Birmingham, Croydon or Belfast city centre office with a hybrid workstyle. What does the role entail? Work within a team to manage and deliver calculation work Deliver work in a consistent and efficient manner Work with stakeholders to understand how processes and systems can be utilised most effectively Liaise with the BAU admin team and prioritise work and resources Lead in the delivery of work through coding and configuration of the admin platforms Liaising with other team members to ensure that the delivery of solutions is consistent and effective Collaborate with others to develop and implement solutions for work as required Lead in the build of optimised solutions to reduce ongoing maintenance overheads and deliver efficient solutions to the administration team Support the design and implementation of processes and procedures relating to Admin calculations Work within the wider governance framework to ensure a consistent approach and documentation of all work delivery Promote a culture of continuous improvement within the team to develop and enhance understanding Participate in the training and development of the Calculations & Benefits Team as well as mentoring less experienced colleagues Ensure processes support Isio's ISO27001 What we're looking for Proven record of delivering calculation solutions across pensions admin systems Excellent knowledge of DB / DC pension schemes and their calculation requirements Management of key stakeholders at all levels in a typical corporate environment Experience of relational databases Demonstrable programming experience (e.g. SQL / .NET / VBA) Experience of management responsibilities such as, work prioritisation, holding others to account, risk management Experience of managing a small team Excellent communication (verbal and written) and good interpersonal skills Experience of modern pensions administration systems Ability to interpret benefit specification and translate into calculations Excellent Planning & Organisational skills Strong analytical and problem-solving skills and a creative approach to getting work delivered Thorough knowledge of robust audit, testing and sign off processes Willingness to identify and overcome barriers to delivery of work What you can expect in return A competitive salary and market leading bonus scheme Study support to help you achieve professional qualifications, with salary increases for exam passes Development and training opportunities to support your career ambitions throughout your time with us A friendly, and supportive team who will help you to deliver your best work Why Join Isio Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website. Isio - Careers & Benefits About Isio A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us
06/07/2026
Full time
Senior Systems Pensions Calculation Analyst As part of the Calculations & Benefits Team, this role delivers market leading systems calculation work and is central to ensuring calculations are delivered efficiently and effectively across the Pensions Administration business. The role will report into the Calculations & Benefits Lead and will be part of the wider Client Onboarding & Change Team. The role will work closely with the Administration business as well as stakeholders from across Isio. This role can be based in our Manchester, Reading, Bristol, Birmingham, Croydon or Belfast city centre office with a hybrid workstyle. What does the role entail? Work within a team to manage and deliver calculation work Deliver work in a consistent and efficient manner Work with stakeholders to understand how processes and systems can be utilised most effectively Liaise with the BAU admin team and prioritise work and resources Lead in the delivery of work through coding and configuration of the admin platforms Liaising with other team members to ensure that the delivery of solutions is consistent and effective Collaborate with others to develop and implement solutions for work as required Lead in the build of optimised solutions to reduce ongoing maintenance overheads and deliver efficient solutions to the administration team Support the design and implementation of processes and procedures relating to Admin calculations Work within the wider governance framework to ensure a consistent approach and documentation of all work delivery Promote a culture of continuous improvement within the team to develop and enhance understanding Participate in the training and development of the Calculations & Benefits Team as well as mentoring less experienced colleagues Ensure processes support Isio's ISO27001 What we're looking for Proven record of delivering calculation solutions across pensions admin systems Excellent knowledge of DB / DC pension schemes and their calculation requirements Management of key stakeholders at all levels in a typical corporate environment Experience of relational databases Demonstrable programming experience (e.g. SQL / .NET / VBA) Experience of management responsibilities such as, work prioritisation, holding others to account, risk management Experience of managing a small team Excellent communication (verbal and written) and good interpersonal skills Experience of modern pensions administration systems Ability to interpret benefit specification and translate into calculations Excellent Planning & Organisational skills Strong analytical and problem-solving skills and a creative approach to getting work delivered Thorough knowledge of robust audit, testing and sign off processes Willingness to identify and overcome barriers to delivery of work What you can expect in return A competitive salary and market leading bonus scheme Study support to help you achieve professional qualifications, with salary increases for exam passes Development and training opportunities to support your career ambitions throughout your time with us A friendly, and supportive team who will help you to deliver your best work Why Join Isio Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability. We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters. Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website. Isio - Careers & Benefits About Isio A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking. Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone. At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact. We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us
Data Analyst
The Progeny Group Limited Leeds, Yorkshire
The Opportunity We are looking for a Data Analyst to join a growing, forward-thinking organisation where data sits at the heart of decision making. This is an exciting opportunity to work within a modern, cloud based data environment, helping to turn complex data into meaningful insight that drives business performance. You'll play a key role in shaping how data, automation, and AI are used across the business-working with cutting edge tools including Power BI and Microsoft Co pilot technologies. This is more than a reporting role; it's an opportunity to build scalable data products, improve processes, and influence how a modern wealth management firm leverages data. What You Will Be Doing Analysing and transforming complex datasets into clear, actionable insight to support decision making Developing and maintaining dashboards and reports using Power BI Improving data quality through cleansing, validation, and robust processes Automating manual tasks using Power Platform tools such as Power Automate and low code solutions Managing and supporting data flows across systems, including API integrations Investigating and resolving data issues to ensure accuracy and consistency Collaborating with stakeholders across the business to understand requirements and deliver solutions Supporting ongoing data transformation initiatives, including changes to systems and processes Leveraging AI assisted tools (e.g. Co pilot) to improve efficiency and accelerate delivery Driving continuous improvement in data practices, controls, and governance About You Proven experience in a data analyst or similar analytical role Experience working with financial services or wealth management data Strong SQL skills and experience working with large, complex datasets Advanced Excel skills and hands on experience with Power BI Experience using Microsoft Power Platform to build dashboards, automations, or applications Strong understanding of data quality, data modelling, and governance principles Able to translate complex data into clear insight for non technical stakeholders Highly organised, detail oriented, and capable of managing multiple priorities A proactive problem solver with a track record of improving processes and efficiency Strong communication and stakeholder management skills Comfortable working across both technical and business teams Interest in AI and emerging technologies, with a willingness to adopt new tools and approaches We may close this vacancy early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible. Benefits 30 days holiday plus public holidays 3 days of celebratory leave (to be used for your birthday, wellbeing, volunteering, or other celebratory events important to you. Private medical insurance, 24/7 digital GP and health advice Employee assistance programme providing support for your mental and physical health Group pension scheme Life assurance scheme Eyecare vouchers Enhanced family leave Referral scheme
04/07/2026
Full time
The Opportunity We are looking for a Data Analyst to join a growing, forward-thinking organisation where data sits at the heart of decision making. This is an exciting opportunity to work within a modern, cloud based data environment, helping to turn complex data into meaningful insight that drives business performance. You'll play a key role in shaping how data, automation, and AI are used across the business-working with cutting edge tools including Power BI and Microsoft Co pilot technologies. This is more than a reporting role; it's an opportunity to build scalable data products, improve processes, and influence how a modern wealth management firm leverages data. What You Will Be Doing Analysing and transforming complex datasets into clear, actionable insight to support decision making Developing and maintaining dashboards and reports using Power BI Improving data quality through cleansing, validation, and robust processes Automating manual tasks using Power Platform tools such as Power Automate and low code solutions Managing and supporting data flows across systems, including API integrations Investigating and resolving data issues to ensure accuracy and consistency Collaborating with stakeholders across the business to understand requirements and deliver solutions Supporting ongoing data transformation initiatives, including changes to systems and processes Leveraging AI assisted tools (e.g. Co pilot) to improve efficiency and accelerate delivery Driving continuous improvement in data practices, controls, and governance About You Proven experience in a data analyst or similar analytical role Experience working with financial services or wealth management data Strong SQL skills and experience working with large, complex datasets Advanced Excel skills and hands on experience with Power BI Experience using Microsoft Power Platform to build dashboards, automations, or applications Strong understanding of data quality, data modelling, and governance principles Able to translate complex data into clear insight for non technical stakeholders Highly organised, detail oriented, and capable of managing multiple priorities A proactive problem solver with a track record of improving processes and efficiency Strong communication and stakeholder management skills Comfortable working across both technical and business teams Interest in AI and emerging technologies, with a willingness to adopt new tools and approaches We may close this vacancy early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible. Benefits 30 days holiday plus public holidays 3 days of celebratory leave (to be used for your birthday, wellbeing, volunteering, or other celebratory events important to you. Private medical insurance, 24/7 digital GP and health advice Employee assistance programme providing support for your mental and physical health Group pension scheme Life assurance scheme Eyecare vouchers Enhanced family leave Referral scheme

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