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The Union have a new opportunity for an IT Technician to join the team. Reference Number: ITT1 Salary: £50,277p.a (inclusive of London Allowance) Hours: 35 per week Contract: Permanent and Full Time Location: Carlow Street, London NW1 Closing Date: Monday 9 February at 10.00 am About Us: The Union represents over 120,000 academics, lecturers, trainers, instructors, researchers, managers, administrators, computer staff, librarians and postgraduates in universities, colleges, prisons, adult education and training organisations across the UK. We also have members in the private sector, for example in private training agencies and language schools, as well as members working on a freelance basis. Students training to teach in post-school education also belong to The Union. IT Technician - About the role: The Union is seeking an IT Technician, to join the team at the head office in Carlow Street, London NW1 7LH, on a permanent, full time basis, to work as part of the IT Services team, ensuring the smooth operation and further development of the organisation's IT systems and services. IT Technician - Your main duties include: - Provide IT support (hardware and software) for The Union staff, officers and members by being a first point of contact for IT Helpdesk - Ensure that network security is maintained through the use of passwords, multi-factor authentication (MFA), software solutions (e.g. Mimecast, FortiGate, Mobile Iron) and physical security measures - Plan, facilitate and support the use of video-conferencing - Diagnose faults and arrange appropriate actions to resolve them - Monitor progress of support calls, reporting and escalating where appropriate IT Technician - You: - Experience of working with and supporting video-conferencing equipment. - Knowledge of IT systems in use; e.g. Microsoft products, including Server and User applications, anti-virus products, mobile security, internet, communications, databases and backup software. - Knowledge of IT equipment, e.g. PCs, laptops, peripherals, servers, videoconferencing, wireless access points, printers, mobile devices, etc - Knowledge of Active Directory, group policy and software deployment - Experience of working within an IT Helpdesk team - Experience of using Microsoft applications Benefits of working for The Union: - Supportive Family Policies: Embrace family life with enhanced Maternity, Adoption, Paternity, and Shared Parental Leave schemes - Health and Well-being Support: Access to confidential counselling 24/7 through our Employee Assistance Programme; advice and face-to-face intervention from via our Physiotherapy Advice Line; healthcare assessment - Flexible Working: Take advantage of our Flexitime scheme, allowing you to tailor your work hours within our Work Life Balance policy - Financial Assistance: Benefit from being enrolled in the Universities Superannuation Scheme (USS), childcare support, interest-free season ticket loans, and assistance with the cost of eyesight testing and glasses for DSE use - Training and Development: Elevate your skills with tailored training, developmental support, and over 300 eLearning modules available through our online Training Room Application Process The Union requires its employees to work from their office/in the field for at least 60% of their working week. They may apply to work from home for the remaining 40%. We need your support to make sure our employees come from a variety of backgrounds, so we especially welcome applications from disadvantaged communities. Even if you are not selected, it would be really helpful if you could complete the diversity & inclusion data when you apply for this role, because we can make sure we are encouraging a diverse mixture of candidates to apply. The Union is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Closing date for applications: Monday 9 February at 10 am. Interview date: Tuesday 3 March To submit your application for this exciting IT Technician opportunity, please click 'Apply' now!

Role Title: Content Designer - Local Authority Exp Location: Hybrid (up to 3 days per week in the office) Contract: Initial 3-month temporary role Duration: 3 month contract Rate: £23 per hour via Umbrella We are seeking skilled and motivated Content Designers to join our team on an initial three-month temporary contract. This is a service-facing role, offering the opportunity to work across a wide range of services within the organisation. The role is well suited to individuals with experience in local government or similar complex organisational environments, though this experience is beneficial rather than essential. Key Responsibilities You will play a central role in creating and improving user-centred content that meets accessibility and GDS service standards. Working closely with UX designers, researchers, service areas, and product teams, you will help shape high-quality digital experiences for users. Key Skills & Experiences Ability to develop clear, user-centred content strategies aligned with GDS service standards. Experience creating accessible, compelling content including online forms, ensuring compliance with WCAG 2.2 AA. Skilled in structuring and optimising information architecture to improve usability and service performance. Ability to interpret and apply UX artefacts such as user flows, wireframes, and low-FI prototypes. Strong working knowledge of HTML, CSS, and common content management systems (CMS). If you are available and interested, please apply today! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

SC Cleared Interaction Designer (Mid-Senior) - Central Government (Contract) Duration: ASAP start for an initial 6 months Rate: Up To £540 per day (Inside IR35) Location: Remote working with occasional onsite attendance Clearance: UKSV SC (active) We are seeking a mid-senior level SC Cleared Interaction Designer to support a UK Central Government department on a complex digital delivery programme. This Inside IR35 role requires a confident practitioner who can lead interaction design work, contribute to strategic decision-making, and collaborate effectively within multidisciplinary agile teams. The Role You will be responsible for designing intuitive, accessible, and user-centred interactions across one or more digital services. Working closely with user researchers, service designers, developers, and product managers, you will help shape solutions that meet user needs and align with GDS standards. Key responsibilities include: Designing user-centred interactions across complex digital services Producing wireframes, prototypes, and interaction flows at varying levels of fidelity Applying GDS standards, design patterns, and accessibility best practice (WCAG) Collaborating with user researchers to iterate designs based on evidence and insight Working closely with developers to ensure high-quality implementation of designs Facilitating design workshops and contributing to design critiques Supporting services through discovery, Alpha, beta, and live phases Clearly documenting and communicating design decisions to stakeholders About You Essential experience: Active UKSV SC clearance Proven experience as an Interaction Designer at mid-senior level Experience delivering digital services within UK Central Government or similarly regulated environments Strong understanding of GDS standards and the GOV.UK Design System Experience working in agile, multidisciplinary delivery teams Confidence engaging and influencing senior stakeholders Comfortable working remotely with occasional onsite attendance Nice to Have: Experience mentoring or supporting junior designers Strong prototyping skills using tools such as Figma Experience designing for complex user journeys or transactional services Familiarity with accessibility testing and inclusive design practices Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

SC Cleared User Researcher (Mid-Senior) - Central Government (Contract) Duration: ASAP start for an initial 6 months Rate: £540 per day (Inside IR35) Location: Remote working with occasional onsite attendance Clearance: UKSV SC (active) We are seeking a mid-senior level SC Cleared User Researcher to support a UK Central Government department on a complex digital delivery programme. This Inside IR35 role requires an experienced researcher who can independently plan and deliver high-quality research while influencing product and service decisions. The Role You will lead and deliver user research across one or more services, ensuring user needs and insights are at the heart of decision-making. You will work closely with designers, product managers, policy teams, and engineers to shape services that meet real user needs and government standards. Key responsibilities include: Planning and delivering qualitative and quantitative user research across discovery, Alpha, beta, and live Selecting and applying appropriate research methods, including interviews, usability testing, surveys, and field research Synthesising research findings into clear, actionable insights Communicating evidence effectively to multidisciplinary teams and senior stakeholders Advocating for user needs throughout the delivery life cycle Supporting design and product decisions through continuous research and testing Ensuring research meets GDS standards and ethical guidelines Contributing to service assessments and assurance activities About You Essential experience: Active UKSV SC clearance Proven experience operating as a User Researcher at mid-senior level Experience delivering user research within UK Central Government or similarly regulated environments Strong knowledge of GDS research standards and the Service Manual Experience working within agile, multidisciplinary teams Confidence engaging and influencing senior stakeholders Comfortable working remotely with occasional onsite attendance Nice to Have: Experience mentoring junior researchers Familiarity with accessibility research and inclusive research practices Experience working closely with policy, operational, or frontline teams Exposure to complex or high-risk service environments Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

User Researcher £525 P/D Inside IR35 Fully remote Active SC required 3 monthly rolling We're looking for an experienced User Researcher to join our clients team and help shape meaningful, user-centred services across the public sector. In this role, you'll plan and conduct high-quality user research that drives decision-making and improves digital services for citizens. You'll work closely with multidisciplinary teams, ensuring insights are translated into clear, actionable recommendations. Key Responsibilities Lead user research activities across the full project life cycle Conduct interviews, usability testing, surveys, workshops and contextual research Analyse findings and communicate insights in a clear, compelling way Champion user needs and support the design of accessible, inclusive services Collaborate with designers, product managers, developers and stakeholders Contribute to continuous improvement of research practices and standards About You Proven experience as a User Researcher within the UK public sector Strong understanding of GDS principles, service standards and accessibility requirements Skilled in qualitative and quantitative methods Confident engaging with a diverse range of users and stakeholders Able to work autonomously and as part of a multidisciplinary delivery team

SIFA 4 USER RESEARCHER - 6 months - GOVERNMENT CLIENT - RATES BETWEEN 400 - 475 INSIDE IR35 DOE - HYBRID 2 DAYS PW ON SIT E This role will be a Hybrid position with 2 days on site based in either Manchester or Newcastle-Upon-Tyne Our Government based client are looking for a User Researcher to join there busy Team working closely with the Senior User Researcher Skills/Exp - Excellent written and verbal communication skills Empathy and the ability to understand and advocate for user needs. Collaborative approach and experience working across cross functional teams. Understanding of agile ways of working and user centred design Understanding of a wide range of user research methods - usability testing, surveys, field studies Experience in applied user research, ideally in public sector SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

SC Cleared User Researcher (Central Government) Contract - £575 Inside IR35 London - Hybrid We are currently looking for an experienced SC Cleared User Researcher to join a leading consultancy on a high-profile public sector transformation programme. Key skills and experience: Strong background in User Research within government UCD programmes Experience managing or leading UCD teams Experience working to GDS standards and within agile teams Skilled in planning and conducting user research to inform service and interaction design Ability to map end-to-end services, identify pain points and opportunities, and co-create solutions with stakeholders Confident presenting findings and facilitating workshops to drive user-centred decision making Key details: £575 per day (Inside IR35) Must hold active SC Clearance Start ASAP (2 weeks onboarding) London (hybrid/remote) To hear more, get in touch with Connor Smyth at Anson McCade

SC Cleared User Researcher (Salesforce) 6 Months Remote with rare travel to site in London 585 per day (Inside IR35) Please note - The selected candidate MUST HAVE ACTIVE SC CLEARANCE and be a Sole British National Key Responsibilities: Conduct generative user research to gather insights about user needs and behaviours. Conduct evaluative user research to assess the success of design decisions Create engaging narratives and stories based on research findings to communicate insights effectively. Skills: Experience in user research Strong storytelling skills with an ability to present complex information clearly. Familiarity with creating user journey maps or E2E diagrams is a plus. Excellent communication and collaboration skills. Ability to juggle multiple competing priorities Salesforce experience is a must Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

SC Cleared User Researcher (Salesforce) 6 months Remote with rare travel to site in London £585 per day (Inside IR35) *Please note - The selected candidate MUST HAVE ACTIVE SC CLEARANCE and be a Sole British National* Key Responsibilities: Conduct generative user research to gather insights about user needs and behaviours. Conduct evaluative user research to assess the success of design decisions Create engaging narratives and stories based on research findings to communicate insights effectively. Skills: Experience in user research Strong storytelling skills with an ability to present complex information clearly. Familiarity with creating user journey maps or E2E diagrams is a plus. Excellent communication and collaboration skills. Ability to juggle multiple competing priorities Salesforce experience is a must Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Interaction Designers - Mid & Senior Level Hybrid Working UK Wide Deerfoot Recruitment is supporting a leading consultancy organisation with the recruitment of multiple Interaction Designers at mid and senior levels to support major public sector programmes. These roles offer the opportunity to work on high-profile UK Government digital services, delivering user-centred, accessible and GDS-compliant solutions within agile, multidisciplinary teams. Roles & Salary Senior Interaction Designers - 70,000- 80,000 (Significant people management experience required) Interaction Designers - 55,000- 67,000 Key Responsibilities Designing user-centred, accessible digital services aligned to GDS standards Producing high-quality interaction designs, user flows, wireframes and prototypes Collaborating with researchers, developers, product managers and stakeholders Presenting and justifying design decisions using evidence-based approaches Contributing to agile delivery across complex public sector projects Leading, mentoring and supporting designers (senior roles) Essential Experience Proven interaction design experience within GDS and the public sector Strong grounding in user-centred design from discovery to delivery Experience working in agile, fast-paced environments Ability to engage with senior stakeholders and multidisciplinary teams Proficiency with tools such as Figma, Sketch, Adobe XD, InVision Line management or mentoring experience (senior roles) Location & Working Pattern Hybrid working - minimum 2 days per week onsite (Multiple base office location options UK wide) Security & Eligibility Candidates must be UK-based with the right to work in the UK (no sponsorship available) Must be eligible for SC clearance (5 years continuous UK residency required) This is an excellent opportunity for experienced Interaction Designers seeking impactful public sector work within a collaborative consultancy environment. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: User Researcher Location: Telford - 2 days per month Salary/Rate: Up to £405 per day inside IR35 Start Date: 09/02/2026 Job Type: Contract role - 6 months Company Introduction This is a pivotal role that has a direct impact on how people engage with crucial digital services. As a User Researcher, you will design services that enable users to manage their interactions with Government departments through live digital platforms. These services will encompass a broad spectrum of topics and user needs, requiring a strong user-focused approach and expertise in user-centric design. Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods. Job Responsibilities/Objectives Work collaboratively with user researchers, interaction designers, content designer, service designers and performance analysts as well as software developers and policy teams to produce outstanding digital services. Conduct research and engage with a diverse range of users to design intuitive experiences that address real challenges and meet their needs effectively. Create high-quality, compelling design concepts and artefacts such as personas, flows, service maps and wireframes. Design in an inclusive and accessible way. Work in a multi-disciplinary delivery team. Required Skills/Experience The ideal candidate will have the following: Solid foundation in user-centered design, from concept to final delivery. Proficiency with tools, processes, and methods, and the ability to guide an agile delivery team. Strong ability to understand and articulate the needs of both technical and business stakeholders clearly. Skilled in managing stakeholder expectations and handling difficult discussions. Experienced in creating rapid paper and digital prototypes. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.

Interaction Designers - Mid & Senior Level Hybrid Working | UK Wide Deerfoot Recruitment is supporting a leading consultancy organisation with the recruitment of multiple Interaction Designers at mid and senior levels to support major public sector programmes. These roles offer the opportunity to work on high-profile UK Government digital services, delivering user-centred, accessible and GDS-compliant solutions within agile, multidisciplinary teams. Roles & Salary Senior Interaction Designers - £70,000-£80,000 (Significant people management experience required) Interaction Designers - £55,000-£67,000 Key Responsibilities Designing user-centred, accessible digital services aligned to GDS standards Producing high-quality interaction designs, user flows, wireframes and prototypes Collaborating with researchers, developers, product managers and stakeholders Presenting and justifying design decisions using evidence-based approaches Contributing to agile delivery across complex public sector projects Leading, mentoring and supporting designers (senior roles) Essential Experience Proven interaction design experience within GDS and the public sector Strong grounding in user-centred design from discovery to delivery Experience working in agile, fast-paced environments Ability to engage with senior stakeholders and multidisciplinary teams Proficiency with tools such as Figma, Sketch, Adobe XD, InVision Line management or mentoring experience (senior roles) Location & Working Pattern Hybrid working - minimum 2 days per week onsite (Multiple base office location options UK wide) Security & Eligibility Candidates must be UK-based with the right to work in the UK (no sponsorship available) Must be eligible for SC clearance (5 years continuous UK residency required) This is an excellent opportunity for experienced Interaction Designers seeking impactful public sector work within a collaborative consultancy environment. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title:   Product Lead - Test Security Salary:    £70,000 - £93,700 Location:   Cambridge, UK - Hybrid (2 days per week in the office) Contract:   Permanent Hours:   Full time 35 hours per week Deliver security‑focused product innovation that protects the integrity and global impact of the world's most trusted English test. We are Cambridge University Press & Assessment, a world‑leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. We're looking for a strategic and impact‑driven   Product Lead – Test Security   to join our team. This is a rare opportunity to shape how we safeguard fairness and trust for millions of learners worldwide—while working at the forefront of emerging technologies, human behaviour, and global security threats.   About the role    As our Product Lead for Test Security, you will be accountable for setting and delivering the product strategy for how we detect, deter and prevent test malpractice within our assessment products. You will build the roadmap for critical security capabilities—ranging from AI‑enabled fraud detection and enhancements to response analytics—ensuring solutions are scalable, ethical, and aligned with the organisation's mission to protect the integrity of our tests. You'll work closely with colleagues across test security, engineering, data science, research, psychometrics, operations, legal and compliance to deliver high‑impact features that balance robust protection with excellent user experience. Additional responsibilities and accountabilities include: Translating emerging threats and business needs into clear, prioritised product requirements. Leading product discovery to validate the impact and feasibility of solutions.  Partnering with technical teams to deliver secure, resilient and high‑performing features such as anomaly detection models and identity verification workflows. Defining and tracking product success metrics, including security efficacy, false‑positive rates and user impact. Staying ahead of industry trends, fraud behaviours and evolving risks in the assessment and broader trust & safety landscape. Ensuring solutions comply with regulatory expectations and uphold fairness, transparency and responsible innovation principles. This position is hybrid, requiring 40–60% of your time on-site in Cambridge for collaboration and face‑to‑face connection. Flexible working requests will be considered from day one, including adjustments for candidates with disabilities or long‑term health conditions.     About You    You will bring strong experience in product management or an adjacent field (e.g., trust & safety, risk technology, security platforms) and can demonstrate: Proven success delivering complex, cross‑functional products or systems. Ability to navigate ambiguity, make informed trade-offs and drive strategic clarity. Confidence engaging with data, analytics, and emerging technologies such as machine learning or behavioural analytics. Strong communication skills, capable of influencing senior stakeholders and translating complexity into clear direction. Experience working in high‑integrity or compliance‑sensitive environments (e.g., assessments, fintech, security, identity, edtech) is highly advantageous. If you meet the above minimum criteria, we encourage you to apply. Your application will be even stronger if you can also demonstrate: Experience working in global or culturally diverse environments. A background in test security, fraud detection, identity verification or misuse prevention. Familiarity with psychometrics or assessment processes. Understanding of ethical AI, risk frameworks or responsible innovation principles. For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's  Offer of an Interview  commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the  gov.uk  website for guidance to understand your own eligibility based on the role you are applying for. Rewards and benefits     We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible  rewards package , featuring family-friendly and planet-friendly benefits including:  28 days annual leave plus bank holidays  Private medical and Permanent Health Insurance   Discretionary annual bonus   Group personal pension scheme  Life assurance up to 4 x annual salary   Green travel schemes   Ready to pursue your potential? Apply now. We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be  5 February 2026.  We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place from  12 – 18 February 2026 . If you are shortlisted and progressed through the stages, you can expect:  Virtual interview via MS Teams. You will be provided with a brief to complete a role related task which will need to be returned by email in advance of your interview.  Potentially a final stage interview: in-person at our offices in Cambridge. If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.   Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.  Why join us   Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.    We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

User Researcher (Mid-level & Senior) Location: UK-wide (Hybrid - 2 days per week in a local office) Salary: Mid-level: 50,000 - 55,000 Senior: 60,000 - 70,000 Our client, a leading digital consultancy working across the public sector and beyond, is looking to hire two User Researchers (one mid-level and one senior) to support the delivery of high-quality, user-centred digital services. This is a hybrid role , requiring two days per week in an office . The client has multiple office locations across the UK, including London, Bristol, Cardiff, Birmingham, Liverpool, Manchester and Edinburgh. Candidates will attend the office closest to their home. The Role The successful candidates will work within multidisciplinary agile teams , helping to design and deliver digital services that meet the Government Digital Service (GDS) standards . You will plan and conduct user research, translate insights into actionable recommendations, and influence product and service direction. Responsibilities will include: Designing and delivering qualitative and quantitative user research Developing research strategies and roadmaps Working closely with designers, product managers, analysts and developers Advocating for users, including those with accessibility needs Presenting insights and recommendations to senior stakeholders Mentoring junior researchers (senior role) About You Candidates will have strong experience in user-centred design and human-centred research , with a proven ability to select and apply appropriate research methods. Experience working in government or regulated environments , agile teams, and contributing to GDS or service assessments is highly desirable. For the senior role, the ability to lead research programmes , manage stakeholders, and mentor others is essential. Additional Information Candidates must be based in the UK with existing right to work (no sponsorship available) Successful applicants will be required to obtain Security Check (SC) clearance , including 5 years' UK residency Pre-employment checks will apply This is an excellent opportunity to work on transformational digital services with real societal impact, while benefiting from long-term career development in a supportive and forward-thinking environment. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Role Title: User Researcher Duration: 6 Month contract Location: Telford, Hybrid 2 days per week onsite. This role requires client-mandated travel for face-to-face team events for two days each month. Locations may vary from your base location. Rate: up to £414 p/d Umbrella inside IR35 Role purpose/summary Making Tax Digital (MTD) is fundamentally transforming the UK tax system to use digitally integrated tools. MTD is a key part of the government's ambition for the client to become one of the most digitally advanced tax authorities in the world. MTD will make it easier for businesses, self-employed individuals, and landlords to get their tac right first time by integrating tax into their day-to-day business activities through use of software and digital tools. It will create a single, up-to-date view of a customer's tax affairs in one, modern and robust IT System. Why this Role? This is a pivotal role that has a direct impact on how people engage with crucial digital services. As a User Researcher, you will design services that enable users to manage their interactions with Government departments through live digital platforms. These services will encompass a broad spectrum of topics and user needs, requiring a strong user-focused approach and expertise in user-centric design. Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods. What you'll do Work collaboratively with user researchers, interaction designers, content designer, service designers and performance analysts as well as software developers and policy teams to produce outstanding digital services. Conduct research and engage with a diverse range of users to design intuitive experiences that address real challenges and meet their needs effectively. Create high-quality, compelling design concepts and artefacts such as personas, flows, service maps and wireframes. Design in an inclusive and accessible way Work in a multi-disciplinary delivery team. What you will need: Solid foundation in user-centered design, from concept to final delivery. Proficiency with tools, processes, and methods, and the ability to guide an agile delivery team. Strong ability to understand and articulate the needs of both technical and business stakeholders clearly. Skilled in managing stakeholder expectations and handling difficult discussions. Experienced in creating rapid paper and digital prototypes. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

I'm working with a consultancy who have multiple User researcher short-term / part-time roles open at the moment. Mix of inside & outside IR35 Fully remote Projects are 2-8 weeks (depending on project) 350 per day Research projects, mainly 1-1 interviews and usability testing Sectors - financial services, education, travel and retail Looking for individuals who can work solo & are great communicators with stakeholders

Job Title: User Researcher Location: Remote with office work 1-2 a month in London or Manchester or Newcastle or Portsmouth Salary/Rate: 363 a day inside ir35 We are looking for an outstanding Senior User Researcher who can make a positive impact, and who wants to contribute to the most demanding and exciting new digital service for the UK government. Let's be clear about the impact of your work - better digital services in government will change the face of public services and have the potential to dramatically transform the future of millions of people. You have a strong research background, with experience in the full range of user research and design methods and the ability to translate research findings into actionable recommendations and be ready to quickly get to work in an agile multidisciplinary team at HMRC. You'll be the kind of person who draws value in problem-solving and the opportunity to deliver innovative technology that carries real value for users. You will draw value from collaboration with others, actively seeking input from colleagues and valuing a multidisciplinary team. You will be passionate about the value of integrating user insights into the design process of a service, channelling your energy and enthusiasm to ensure that quality user research is both carried out and delivered effectively into the design process and final service. 2. Key Responsibilities - list what the person will be doing on a day to day basis: Lead on research projects, working with a wider team of Designers, Analysts and Developers to help define and deliver the best methodology to address the specific needs in producing a responsive digital service Familiarise yourself with the project's user research work to date and devise a strategy for moving the work forward Plan, design and conduct user research sessions on a regular basis, testing both high-level concepts, and aspects of the service as it is designed and developed, and developing and maintaining a picture of the users Collaboratively analyse the findings of user research to identify common themes and points of user contention and provide actionable recommendations to the relevant team members. Apply knowledge in human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment Use findings of user data to work closely with designers and analysts to iterate the developing service Thrive working in an agile environment, using your own creativity, resourcefulness and initiative to maximise the quality of user research and its impact on the service development Be visible within the team and be able to engage, build trust and energise a team culture that is responsive to the findings of user research. Essential Skills Extensive practical experience of qualitative research methodologies, in terms of design, execution and analysis Experience of working within an agile project environment, and maintaining effective performance in difficult and challenging circumstances: Practical experience of quantitative research methodologies An understanding of service design, visual design, frontend development and agile methodologies. Proven experience of gathering user requirements for web based services. Proven experience of managing, executing and analysing usability test and research sessions. Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services. Experience of audience modelling and developing design personas. An in- depth understanding of the available research methodologies. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.

Senior Delivery Manager - Agile Delivery - Digital Services - Remote with travel to Newcastle - 500 - 600 per day OUTSIDE IR35 - GDS Expertise - high profile Public Sector contract Overview: As a Senior Delivery Manager (DM) , you will be accountable for the successful end-to-end delivery of complex digital products and services within a cross-functional Agile delivery team. Operating as a senior leader across multiple scrums, you will drive high performance in multidisciplinary teams, foster a culture of continuous improvement, and ensure alignment between business goals, user needs, and technical delivery. You will work at any stage of the product lifecycle, from discovery through to live service operations, across large-scale digital transformation initiatives in line with Government Digital Service (GDS) standards. This is a client-facing role requiring presence on-site for a minimum of two days per week. You will collaborate closely with client stakeholders, product managers, technical leads, business analysts, user researchers, and design professionals to ensure effective delivery and stakeholder engagement. Reporting into the overall program manager. Key Responsibilities: Agile Delivery Leadership: Facilitate and lead all Agile ceremonies (e.g. daily stand-ups, sprint planning, backlog refinement, sprint reviews, retrospectives, show and tells). Ensure ceremonies are inclusive, purposeful, and outcome driven. Team Performance and Culture: Build and maintain high-performing, motivated teams. Foster a safe, collaborative, and user-centred delivery environment. Actively coach team members in Agile and Lean practices, supporting their continuous development and psychological safety. Stakeholder Management: Act as a conduit between technical and non-technical stakeholders. Manage expectations, lead conversations around delivery risks and priorities, and ensure consistent and transparent communication. Delivery Planning and Reporting: Create and manage iterative delivery plans based on empirical data. Track and report on key Agile metrics (burn-up, burn-down, velocity) and provide actionable insights to improve team performance and delivery predictability. Dependency and Risk Management: Identify, track, and manage internal and external dependencies. Actively address blockers and impediments, escalating where necessary and ensuring delivery momentum is sustained. Service and User-Centric Approach: Champion user-centred design (UCD) practices by involving the development team in user research activities (e.g. as observers during sessions) and incorporating findings into the backlog. Ensure research outputs are documented, communicated, and acted upon. Governance and Operational Support: Collaborate with the PMO on timesheet verification, onboarding of new team members, and ensuring accurate and timely invoicing. Maintain delivery artefacts including JIRA boards and Confluence documentation to reflect real-time team activity and plans. Essential Skills & Experience: Agile and Lean Practices: Demonstrates deep experience in applying Agile methodologies (Scrum, Kanban, SAFe, etc.) and Lean principles. Able to assess and adapt delivery practices to suit the context, promoting continuous improvement and empirical delivery. Cross-Functional Communication: Able to bridge the gap between technical and non-technical stakeholders. Skilled in facilitating complex conversations, resolving conflict, and managing diverse senior stakeholder expectations. Maintaining Delivery Momentum: Experienced in managing flow, tracking progress, and identifying and removing delivery impediments. Uses data to inform team decision-making and improve forecasting. Process Improvement: Capable of challenging and improving existing processes, streamlining ways of working, and helping organisations adapt and scale Agile practices effectively. Planning and Prioritisation: Uses evidence and insight to plan, prioritise, and sequence work effectively. Manages complex interdependencies and maintains confidence in delivery progress across volatile environments. Team Dynamics and Collaboration: Demonstrates strong servant leadership and team-building skills. Creates psychologically safe environments, enables autonomy, and facilitates optimal team composition and performance. GDS experience (Discovery, Alpha, Beta, Live phases) Desirable Qualifications & Experience: SAFe, (url removed), or similar Agile certification Experience working within central government or public sector digital programmes Strong knowledge of JIRA, Confluence, and delivery analytics tools Senior Delivery Manager - Agile Delivery - Digital Services - Remote with travel to Newcastle - 500 - 600 per day OUTSIDE IR35 - GDS Expertise - high profile Public Sector contract Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on (url removed) and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.