723 jobs found

IT Service Delivery Manager £55,000 - £65,000 + £7,500 car allowance, up to 20% bons and extensive benefits Full Time/Permanent Hybrid/Birmingham (2 days a week in the office + occasional UK travel) The Company: My client is a well-known retail, hospitality and entertainment brand who operate on a global scale. They are headquartered in Birmingham, and have offices and sites throughout the UK. The Role: I am looking for a driven and experienced IT Service Delivery Manager to join a close knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service Desk team and also have input into Digital Transformation strategy and AI adoption and tooling. Key Duties: * Management of the IT Service Desk in alignment with ITIL principles. * Configuration and deployment management for end user compute estate. * Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT * Supplier relationship management including SLA reviews, contract review, supplier processes and documentation. * Tender and commercial Management including IT procurement and negotiations. * To support the drive of Digital Transformation and AI adoption within the business * Carrying out reviews of documentation and processes to ensure they are up to date, relevant and manage through change control procedures. * To advise on the latest technologies and innovations that will enhance business IT systems Experience required: * Proven experience working as an IT Service Delivery Manager/IT Service Manager/IT Service Desk Manager in a fast paced environment. * Logical sound approach to IT Support and troubleshooting. * Strong ability to develop customer relationships at all levels. * Excellent understanding of ITIL principles, including Incident, Request, Problem and Change management, * Excellent understanding of Microsoft Office 365 and Microsoft Intune. * Experience of Microsoft CoPilot and other AI tools. * Previous experience leading a team of Service Desk Analysts including coaching and developing team members * Previous hospitality, entertainment or retail sector experience is preferred. Contact: Please apply via the link or contact (see below) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Reporting Analyst - SQL - SSRS - Power BI We are working exclusively with our client who are based in the heart of Bristol. We have an open vacancy for a Reporting Analyst - SQL - SSRS - Power BI. The role is also HYBRID. ROLE SUMMARY Supporting the Reporting & Analytics Manager with the design and development of the BI platform and advanced analytics, ensuring it: Is trusted and fit for purpose Is scalable and performant Leverages contemporary advanced analytics capabilities and visualisations Provides simple and efficient BI self-service reporting Supports a single analytical view of our data and information Uses agreed and defined metrics Is built in line with our information management strategy and guiding principles Delivers business value through action oriented insights Ensures "explainability" fit for audit in a regulatory controlled environment Working as part of the Reporting & Analytics team in close collaboration with the Data Engineering team and business areas to take responsibility and accountability for collaborative design and build of end-user visualisations, reports, and ad-hoc analysis ensuring all required documentation is complete prior to release and all standards and best practices are adhered to. Taking a lead in driving the progression of advanced analytics capabilities and visualisations in step with technology changes and business needs. Supporting the Reporting & Analytics team through technical peer reviews and the end-user community by providing clear explanation of interpreting provided information. KEY SKILLS Passionate about data and information with a strong understanding of data architecture principles and information "story telling" in order to maximise the value of our raw data Technology agnostic and able to adapt with agility as we evolve our information estate and technology stack towards contemporary technologies which may comprise tools such as PowerBI, SSRS, Tableau, Cognos 11, Qlik, MicroStrategy, and cloud based services within Amazon AWS and/or Microsoft Azure Good understanding of SQL & DAX Highly adept at visualising information through good use of chart types best suited to the situation Demonstrable understanding of advanced analytics, including predictive, with supporting capabilities such as 'R', Python desirable Strong problem solving and planning skills with a "can do" attitude to manage and mitigate risks to maintain delivery commitments Knowledge of the insurance industry and working within regulated environments would be desirable Demonstrable knowledge of Kimball methodologies, MI standards and best practices and standards Knowledge of different data storage paradigms such as Kimball, Data Vault 2.0, Data Lakes, and beyond desirable Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Technical Manager Project Manager / Business Analyst / Lead Key project is an ERP implementation Key skills required: Experience delivering an ERP or CRM solution - such as Oracle, Dynamics Experience translating Business requirements Agile User Stories and Business Analysis Product Management skills are beneficial Background in a hands-on technical position such as Business Intelligence OR Database Management OR similar is expected This is a core project for this logistics company. Key to their ability to scale, they are looking for a future proofed delivery. Hybrid - 3 days in the office

Role: User Management Analyst Location: Milton Keynes - Onsite 4 days Duration: 6 Months Day rate: 209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in line with corporate and regulatory requirements. The role will also be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors in fulfilling the requirements for this role. The role plays a key part in driving and implementing change and supporting project portfolio initiatives into live operations. The individual will be required to work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents, so reducing overall business impact. Skills and Experience: Knowledge and proven experience of User Access Management Detailed knowledge and experience of working in a user management role within an IT services organisation. ITIL V3 Service Management qualified, or prepared to achieve qualification Strong customer service and time management skills Good analytical skills and the ability to demonstrate systematic thought processes A strong team player Ability to cope with pressure, meet deadlines and prioritise appropriately Flexible, customer focused and motivated by a challenge Proficient in compiling report and management information Desirable: Experience of user management within the financial services industry Previous experience in Financial Services, Automotive Finance or retail consumer finance (B2C). Verbal and written German language skills are advantageous

IT Analyst - Law Firm Location: Insert Location Salary: Competitive + Benefits Job Type: Full-time, Permanent About the Firm We are a well-established and forward-thinking law firm, recognised for delivering high-quality legal services across a range of practice areas. With a strong focus on innovation and client service, we are investing in our technology infrastructure to support continued growth and efficiency. The Role We are seeking an experienced and proactive IT Analyst to join our growing IT team. This is a fantastic opportunity for someone with a strong technical background and a passion for delivering excellent support within a professional services environment. You will play a key role in maintaining and improving the firm's IT systems, providing technical support to staff, and contributing to ongoing IT projects. Key Responsibilities Provide 1st and 2nd line technical support to internal users Troubleshoot hardware, software, and network issues efficiently Support and maintain Microsoft 365, case management systems, and legal applications Assist with IT projects, system upgrades, and implementations Manage user accounts, permissions, and security protocols Maintain IT documentation and ensure compliance with firm policies Liaise with external IT suppliers and service providers About You Previous experience in an IT support or IT Analyst role, ideally within a law firm or professional services environment Strong knowledge of Microsoft 365, Windows OS, and Active Directory Experience with case management systems (desirable) Excellent problem-solving skills and attention to detail Strong communication skills with the ability to support non-technical users Ability to prioritise workload and work both independently and as part of a team What's on Offer Competitive salary and benefits package Supportive and collaborative working environment Opportunities for professional development and career progression Exposure to a variety of IT projects and technologies If you are an IT professional looking to take the next step in your career within a reputable law firm, we would love to hear from you.

Power BI Developer/ Analyst Reports to: Senior PH/Corporate Analyst The council is creating a central data insights team. A key deliverable of the council's data strategy is to roll out PowerBi dashboards across the organisation. This role will sit within the corporate insight team and be part of a wider networked analytical team. Data Analytics and Insight to lead on the development of dashboards for specific areas including defining key metrics and developing develop calculations and measures that are accurate and performant on large datasets. Set up processes to ingest data from a variety of data sources and perform required transformations in Power Query / editor M-code / DAX Design and optimise navigation features in Power BI to guide users through a compelling data story. Work with data engineers to produce documentation and SQL scripts for data transformation. Create insightful, interactive and aesthetically pleasing reporting solutions in Power BI. Manage dashboards, data sources, security, schedules, extracts and work spaces. Have great communication and analytical skills Work with data within an Azure data platform. Training and upskilling. Support the Data Analyst community with PowerBI dashboard development; designing and delivering impactful dashboards for a range of stakeholders, ensuring they are user friendly. Managing PowerbI forums for developers and analysts. Setting best standards for developing Powebi Dashboards. Developing Quality Assurance procedures for development of PowerBI dashboards and disseminating across to data analytical community. Provide technical support to new users of PowerBI Communication and Stakeholder management Strategic Plan 2021. Elicit analytical requirements from stakeholders as well as test and validate data before visualisation to ensure accuracy and trust in what is produced. Have good business analysis skills such as gathering and documenting requirements from a variety of stakeholders. Be an Evangelist and champion data visualisations within a business. Be an Evangelist and champion for data platform, promoting data transformation and pipeline benefits with a focus on process automation and resident value. Ability to work with a wide range of senior management Data governance. Good understanding and experience in developing reports and dashboards that are GDPR/Data Protection compliant. Working with colleagues in Information Governance to ensure dashboards are deployed with right access controls and aligned with council policies Compliance. Ensure legal, regulatory and policy compliance under GDPR, Health and Safety and in area of your specialism identifying opportunities and risks and escalating where appropriate. Work style Hybrid Demonstrate on your application form how you meet the essential criteria. Essential criteria Significant experience of PowerbI, developing end-to-end reporting and deployment processes, preferably in a public sector organisation Application/Interview Proven experience of designing and delivering PowerBI dashboards Application/Interview Solid data modelling capabilities including designing effective data models within Power BI Application/Interview Fluent in DAX code and experienced in when and where to apply this Application/Interview Ability to write and structure efficient SQL queries. Professional certification in Powerbi e.g PL300:Microsoft Power BI Data Analyst Application 7 WCAG (2.1/2.2) Accessibility Compliance Experience using Power BI and other tools available to make reports accessible for all users Application Skills Ability to build positive stakeholder relationships and influence Ability to systematically gather stakeholder requirements for dashboards Application/Interview Strong analytical skills, with the ability to analyse problems and identify creative realistic solutions Application/Interview Ability to work with other analysts in PowerBi dashboard design Ability to manage resources, mitigate risks and prioritise to achieve tight deadlines Expert knowledge of information governance and data security best practice, rules and regulations. Ambitious and motivated, able to inspire others, work collaboratively and deliver outstanding results. Able to demonstrate successful management of projects Ability and interpersonal skills to work in a pressurised environment Previous Council experience is essential

Lead Business Analyst Reading 6-Month Contract Paying up to 108p/h (Inside IR35) Please note - Due to the nature of the work, you will need to hold a High level of UK security clearance Key Responsibilities Establish and lead a new Business Analysis team, setting standards and best practice. Define and manage requirements across multiple digital workstreams. Work closely with senior stakeholders (including CxOs) to shape product vision and priorities. Oversee supplier outputs and ensure alignment with business and architectural needs. Support delivery across ERP (SAP S/4HANA), HR systems and Microsoft tools. Drive Agile requirements processes, ensuring high-quality user stories and acceptance criteria. Essential Skills & Experience Proven leadership of BA teams on digital transformation programmes. Hold Active SC Clearance and strong Aerospace/Defence experience. Experience setting up a BA function from scratch. Strong Agile background and familiarity with tools like Azure DevOps. Excellent communication, stakeholder engagement and facilitation skills. Ability to thrive in a start-up or evolving organisation. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

About StoreFeeder Ltd StoreFeeder Ltd is a tech-led software development company and is comprised of four main products: StoreFeeder, ChannelShipper and two Royal Mail services, Click & Drop and Send an item. StoreFeeder brings together the core service of warehouse, channel, and despatch management to simply multi-channel retailing. Our innovative features let you automate and manage all essential aspects of an eCommerce business. As a subsidiary of Royal Mail, we are responsible for development on their Click & Drop and Send an item services. Click & Drop allows our consumers to pull orders from an online store and process shipping via Royal Mail services. Send an item focuses on online purchasing of postage for consumers. ChannelShipper is our latest development and focuses on automating your order management and shipping services. About the role The role of a Business Analyst within StoreFeeder is to work with all key stakeholders within the business to support development. Communication is key for this role as you will need to actively engage with all areas of the business to understand their needs, blockers and requirements to work collaboratively to deliver planned sprints and agreed roadmaps. Responsibilities Gathering / refinement - Work proactively with the business and stakeholders to capture and turn high-level asks and external documents into detailed refined requirements, identifying any impacts and / or gaps. This includes: Communicating with Stakeholders to ensure the refined requirements meet the desired feature outcome and ensure any identified impacts and / or gaps are considered Communicating with Tech Teams to mould the agreed requirements into an agreed solution and work breakdown. This could be across multiple teams to ensure a well-groomed work item Create variable specifications with the right level of detail, acceptance criteria and supporting documentation to deliver quality stories into the backlog. This will allow all stories to be picked up, developed, and tested from the details provided in the work item Solution Delivery Work closely between the stakeholders and tech teams, and at times with end customers to ensure that requirements are agreed and followed, which includes: Managing delivery and timescales alongside SDM s, ensuring any risks to agreed deadlines are raised Monitoring output of work items during sprints to ensure that deliverables match the intended solution Leading and supporting the facilitation of demonstrations, business workshops and meetings to ensure a high user centric output Release Planning Manage product lifecycle deliverables by: Clearly understanding what products and components are being released, when, and ensure all are aware of deadlines Supporting the timely delivery of our software and technology governance processes by managing and prioritising the work item backlog. This includes challenging tech teams on progress and ensuring blockers are communicated and removed Liaise with other areas of the business and stakeholders to ensure all processes and planning for the releases has been completed Support the management of formal business demand pipeline capture and prioritisation General: Apply agreed methods to carry out investigations, analysis, review and documentation of all or part of a business in terms of business functions & processes, the information used & the data on which the information is based Produce and maintain documentation and help pages to ensure stakeholders are aware of releases and features available Champion the voice of the customer in meetings, ensuring that our user s needs are reflected and included in the requirements / solutions we build Actively participate in stand-ups with tech teams to ensure you have a good understanding of what is being discussed, contributing when needed. Be able to represent the team and take questions to business stakeholders Work with our stakeholders to understand their business and needs. Gaining this context is key to delivering the right solutions Work with the wider business teams to gain a solid understanding of what we build, enabling you to deal with questions from stakeholders Identify techniques and workflows to continuously improve processes. Working alongside SDM s and the wider business to implement changes and improve our way of working Technical Knowledge Platform - Gain an understanding of how our internal products/components/services interact, and how that impacts tasks and deliverables Data Querying Understanding and interrogating our data (both databases and other logging outputs) will mean you are: • Able to quantify potential impacts of changes and understand user behaviour • Able to validate delivered solutions • Provide answers to queries from stakeholders API Testing We build web applications, which utilise APIs. Being able to work with them will mean you are: • Able to investigate changes relating to our APIs and understand the inputs and outputs to scope out requirements • Able to validate delivered solutions Candidate requirements • High level of attention to detail • Skilled communicator with the ability to manage communication delivery to all areas of the business • Ability to clearly state your case and reach agreements with all stakeholders • Proactive approach to problem solving and developing • Ability to manage conflicting priorities and excellent organisational skills • Professional telephone manner and confident participating in meetings • Strong relationship building and influencing skills • Make development knowledge sources readily available to self and other developers through various resources • Demonstrates superior time management skills and meets development deadlines • Ability to work and thrive in a fast-paced environment

EUC Analyst London (Hybrid) Up to £75,000 + benefits Permanent A leading London professional services organisation is looking for an experienced EUC Analyst to join its IT team. This is a hands-on role focused on modern endpoint management, Microsoft cloud technologies and end-user device security. Working as part of a collaborative IT function, you will help manage and improve the organisation's end-user computing environment, supporting several hundred users across Windows devices, Microsoft 365 and mobile platforms. Key responsibilities Manage and support the end-user computing environment including Windows desktops, laptops and mobile devices Administer Microsoft Intune / Endpoint Manager for device management, compliance and software deployment Deploy and manage devices using Microsoft Autopilot and modern cloud-based deployment methods Support Microsoft 365 services including Teams, OneDrive, SharePoint and Exchange Online Package and deploy applications using tools such as SCCM, Intune Win32 apps or similar technologies Manage endpoint security technologies including Defender for Endpoint, BitLocker and application control tools Use PowerShell scripting to automate administrative tasks and processes Support mobile device management for iOS and Android devices Act as a third-line escalation point for EUC related incidents Maintain technical documentation, procedures and troubleshooting guides Assist with projects relating to end-user technology and workplace improvements Required experience Strong experience administering Microsoft Intune / Endpoint Manager Experience deploying devices using Microsoft Autopilot Advanced knowledge of Windows 10 / Windows 11 enterprise environments Microsoft 365 administration including Teams, OneDrive, SharePoint and Exchange Online Application packaging and deployment experience (SCCM, Intune Win32 apps or similar) Experience managing endpoint security tools such as Defender for Endpoint and BitLocker PowerShell scripting for automation and administration Mobile device management experience for iOS and Android Experience supporting enterprise environments of 500+ users Familiarity with ITIL processes Experience with identity technologies such as Azure AD, Conditional Access and MFA This is an excellent opportunity to join a well-established organisation with a modern Microsoft technology stack, hybrid working and a collaborative IT team environment. Salary: up to £75,000 + benefits Location: London (Hybrid working)

A leading London law firm is seeking a Software Developer to be responsible for the support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying up to £70,000 plus very good benefits including hybrid working (2 days working from home 3 days in the central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving the efficiency and productivity of staff using IT applications and manipulating information. Liaising with the end users, Inprotech Development Analysts, Partners (including the Partner responsible for Inprotech) and the Senior Software Developer to understand business requirements and deliver solutions Under instruction from the Applications and Development Manager, managing and optimise the various SQL Server databases Maintaining application security and data privacy in line with IS027001 standards, applying secure coding practices and ensuring compliance with firm security standards Liaising with other functions within the Technology Team and Finance. Designing new and maintain Microsoft Office templates with data integrated from other data sources. Required Skills: Must Have: Experience of working in a Legal services/Law firm environment Strong Microsoft SQL Server experience (querying, basic optimisation, T-SQL) Proven experience in supporting and maintaining business applications (not just development) Experience with scripting languages (PowerShell, VBA, or VBScript) Familiarity with Microsoft environments (Office 365, Windows Server, Active Directory) Strong communication skills and experience working with end users and senior stakeholders MS Server 2016 network administration (AD, groups, security, etc.) including Exchange Knowledge of IIS configuration and management Desirable Skills Experience with Inprotech, iManage applications (front & back end) version 11 onwards Understanding of data security and compliance, including ISO27001 or secure coding practices SQL Server development skills (stored procedures, triggers, performance tuning) Experience with SSRS reporting Exposure to IIS, HTML, CSS, or web-based systems

Watkin Jones are looking to appoint commercially minded data analyst who turns complex data into clear, compelling insight that drives senior decision?making. The Commercial Data Analyst will play a key role in driving data-driven decision-making within the commercial team. This position will support the Group Commercial Director by providing deep insights into commercial performance, identifying trends, and highlighting areas for improvement. The Commercial Data Analyst will leverage data to enhance operational efficiencies to ultimately drive commercial success across the business. The role involves managing and analysing commercial data to ensure accuracy, insight, and accessibility, while producing regular and ad?hoc reports to support commercial decision?making. Working closely with the Group Commercial Director, the postholder will identify key performance indicators, analyse trends affecting tenders, procurement, contract performance, and costs, and provide market and competitor insights. They will also identify opportunities to improve processes, driving greater efficiency and effectiveness across commercial activities. About you: You are an advanced user of MS Excel, with strong experience in Power BI and a proven ability to model, analyse, and visualise data effectively. You are comfortable adapting quickly to new and evolving digital platforms and enjoy working in a data?driven environment. With strong communication skills, you can translate complex data into clear, actionable insights for both technical and non?technical audiences, and you are confident presenting findings and recommendations to senior stakeholders. Proactive by nature, you identify issues and opportunities independently and provide timely insight and recommendations to the Group Commercial Director without needing direction. At Watkin Jones, we believe in investing in our people. Here s what we can offer you: Professional Growth: Individual support for your career advancement. Rewards: Discretionary annual bonus, health cash plan, life insurance, and more. Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships. Benefits: Exclusive shopping discounts, and a contributory pension scheme. Why Choose Watkin Jones Group? Watkin Jones Group is the UK s leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company that s not only deeply rooted in history but also firmly focused on the future. We re committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. This is more than just a job it s a chance to grow your career in a fast-paced, innovative environment. If you re ready to make a significant impact and advance your career with a market leader, we d love to hear from you!

IT Applications Analyst Larbey Evans is partnering with their US law firm client to recruit an IT Applications Analyst to join their London office on a permanent basis. Salary to £55,000 + £100 monthly employee contribution that can be used for lunch or other expenses, free lunch every Wednesday, discretionary bonuses, and more! 09:30-17:30 (Monday-Friday) Hybrid working (3 days office / 2 days remote) You will focus on the operational support and continuous improvement of enterprise application environments, ensuring high availability, security, and performance. Key responsibilities include day-to-day maintenance, patching, monitoring, and user support across critical systems, while also contributing to process improvement, documentation, and integration stability. IT Applications Analyst Key Responsibilities: Perform ongoing system maintenance, patching, and upgrades in coordination with change management procedures Manage user access controls, including provisioning, de-provisioning, and access reviews Monitor system health and performance; initiate health checks and proactively remediate issues Respond to and resolve incidents and service requests in line with SLAs Provide break/fix troubleshooting and root cause analysis across supported systems Collaborate with infrastructure teams to support system scalability and optimization Facilitate alignment between delivery teams and Information Security, Infrastructure Partner with stakeholders to define and monitor adoption success criteria for newly implemented applications IT Applications Analyst Skills & Requirements: 3+ years' experience in enterprise application support or IT operations within a law firm Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management) Exposure to application performance tuning, cloud platforms, or scripting (e.g., PowerShell, Python)

Senior Business Analyst required to join a growing, product-led software business operating within a highly specialised domain. The organisation develops a complex platform used by well-known global clients and is continuing to invest in its product suite to support long-term growth and innovation. In this role you'll take ownership of requirements, functional design, and solution definition, working closely with software developers in an agile environment to deliver meaningful product improvements. The Company This is a well-established but evolving software business delivering a niche platform to a global client base. The product sits at the core of customers' operations, supporting complex workflows, data management, and business-critical processes. The organisation is part of a wider international software group, offering the stability and backing of a larger entity while maintaining the agility and close-knit feel of a specialist product team. They are in a strong phase of growth and product investment, with a focus on enhancing platform capability, improving user experience, and scaling their technology to meet increasing demand. The environment is collaborative and pragmatic, with a strong emphasis on quality, clarity, and delivering tangible outcomes for customers. With a remote-first culture and a relatively small, experienced team, you'll be joining a business where your input is visible, valued, and has a direct impact on how the product evolves. The Role You'll sit at the centre of product, development, and test, owning how requirements are discovered, defined, and translated into development-ready solutions. This isn't a passive BA role. You'll be actively shaping how the system behaves - analysing workflows, refining user journeys, and working closely with software engineers throughout delivery to ensure solutions are clear, feasible, and aligned to product objectives. You'll also play a key role in improving the user experience, leading feature-level reviews to identify inefficiencies and ensure workflows are intuitive and effective. Where needed, you'll bring ideas to life through wireframes or lightweight prototypes to support design discussions and alignment. It's a role that requires both structure and collaboration, ideal for someone who enjoys working in detail but also influencing how products are designed and built. Key Responsibilities Lead requirements discovery across new features and system enhancements, translating business needs into clear functional designs Produce high-quality documentation including functional requirements, workflows, and acceptance criteria Work closely with software developers and testers in an agile environment to support delivery and resolve queries Analyse existing system behaviour, data structures, and integrations to support accurate solution design Lead feature-level UX reviews to validate workflows, identify inefficiencies, and refine proposed solutions Produce wireframes or prototypes (e.g. Figma, Adobe XD or similar) to support solution design and stakeholder alignment Support product discovery by turning feedback into structured problem statements and solution proposals Act as a subject matter expert within the team, sharing knowledge and improving overall product understanding Help drive consistency and best practice across analysis, improving how requirements are defined and delivered About You Strong experience as a Business Analyst within a software product environment is essential Proven track record of working closely with software developers, understanding technical delivery and constraints Solid knowledge of agile methodologies, with experience contributing across the full delivery lifecycle Experience working on complex systems such as SaaS platforms, or other operationally critical software Experience creating wireframes or prototypes using tools such as Figma, Adobe XD, or similar Strong appreciation of UX and user workflows, with the ability to identify and drive improvements Ability to translate business needs into structured, development-ready requirements and workflows Comfortable analysing integrations, data flows, and system behaviour in detail Strong communication skills, able to bridge the gap between technical and non-technical stakeholders A structured, analytical mindset with the ability to work independently and take ownership Why Join? Take ownership of how a complex software platform evolves, with real input into solution design and delivery Work closely with experienced developers in a genuinely collaborative, agile environment Join a business with strong product-market fit and a growing global client base Be part of a close-knit, remote-first team where your contribution is visible and valued Opportunity to influence best practice and improve how analysis is delivered across the team Backed by a larger global software group, offering both stability and long-term career opportunities What's on Offer This role is fully remote (UK-based) and offers a salary of 45,000 - 55,000 alongside a strong benefits package. If you're a Business Analyst who enjoys working hands-on with software, collaborating closely with developers, and operating in an agile, product-focused environment, this is a genuinely strong opportunity to step into. If this sounds of interest, please apply or reach out to Murray Simpson. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.

IT Service Desk Analyst (1st / 2nd Line) Central Birmingham (2-3 days onsite) 6 Month Contract (strong chance of extension) 275 - 300 per day (Outside IR35) We're partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly. This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support. The role You'll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365. You'll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There's also a strong focus on Intune for device enrolment, compliance, and endpoint support. You'll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and Sentinel within the wider environment. What they're looking for This role requires someone experienced who can contribute immediately in a busy environment. Key skills: Windows 10/11 support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender) Active Directory (user management, permissions) Microsoft Intune (device enrolment, compliance) ITSM tools (e.g. ServiceNow) and SLA-driven support Azure (Entra) Microsoft Defender/Sentinel Basic networking (DNS, DHCP, VPN) The right fit Someone practical, organised, and easy to work with, who can communicate clearly with non-technical users and resolve issues efficiently.

Business Analyst (COINS) £45,000 - £60,000 + Car Allowance South Yorkshire Permanent We are working with a well-established organisation to recruit an experienced Business Analyst, with previous experience in COINS configuration, to join a growing and forward-thinking IT function based in South Yorkshire. This role plays a key part in understanding business needs and translating them into practical, value-adding solutions. You will work closely with stakeholders across the organisation to drive business improvement through process review, governance, and the delivery of effective system and technical change. Key Responsibilities: Lead end-to-end business analysis activity, capturing and translating requirements into clear deliverables including demand cases, epics, and user stories Analyse business processes and user needs to define scope, support business cases, and recommend value-adding solutions Support delivery activities including testing, defect management, risk assessment, implementation, and adoption planning Work closely with stakeholders across IT and the wider business to ensure effective communication, prioritisation, and successful change delivery What You Would Bring: Proven experience in a Business Analyst role, comfortable working across multiple business functions in an agile environment Strong requirements-gathering, documentation, workshop facilitation, and stakeholder management skills Experience managing multiple workstreams with an analytical, structured, and solutions-focused approach Confident using tools such as JIRA and Microsoft Office; experience with ERP systems advantageous but not essential Akkodis exists to connect the smartest people and brightest businesses to the opportunities they need to thrive. We're a Global leader in professional solutions for IT, Engineering and Life Sciences. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

2nd Line Security Analyst Bath Hybrid working - 2-3 days a week £Competitive + Progression into Leadership + A Healthy Training and Development Budget + 25 Days Annual Leave + Bank Holidays + Matched Pension (5-9%) + Hybrid Working Excellent opportunity for a 2nd Line Security Analyst / EUC Security Analyst or similar to join a company offering a career path into leadership, a great benefits package, and a very healthy training and development budget. This company are a market-leading global engineering business going through an exciting period of change and growth. As part of this, they are continuing to invest heavily in their Cyber Security teams globally, making this a great opportunity to join a business where you can make a real impact and progress your career. In this role you will serve as a key escalation point for the 1st Line team, supporting the identification, containment, and remediation of threats across the End User Compute estate. You will investigate issues such as malware, phishing, unauthorised access, and endpoint vulnerabilities, while working closely with wider security and infrastructure teams to support patching, remediation, and secure device configuration. The ideal candidate will have experience in a similar security or EUC-focused support role, with knowledge of endpoint vulnerability remediation, patch management, and Microsoft-based environments. Candidates with exposure to tools such as Intune, SCCM, Qualys, Entra ID, Microsoft Defender, Microsoft 365, and Active Directory will be of particular interest. Any experience supporting Cyber Essentials Plus, ISO 27001, or similar security standards would also be beneficial. This is a fantastic opportunity to join a business offering a very healthy training and development budget, an excellent benefits package, and progression all the way up to Global Team Leadership. The Role: 2nd Line Security Analyst / EUC Security Analyst position Incident response, containment, and remediation across endpoint environments Work closely with 1st and 3rd line teams to resolve and escalate security issues where needed Hybrid working - 2-3 days a week onsite The Person: Experience within a similar security, EUC, or 2nd line support position Good understanding of endpoint security, remediation, and Microsoft environments Exposure to tools such as Intune, SCCM, Qualys, Entra ID, Defender, Microsoft 365, and Active Directory Looking for progression and commutable to Bath Reference Number: BBBH269570 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

A leading London law firm is seeking an Application Support/Developer to be responsible for the support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying up to £70,000 plus very good benefits including hybrid working (2 days working from home 3 days in the central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving the efficiency and productivity of staff using IT applications and manipulating information. Liaising with the end users, Inprotech Development Analysts, Partners (including the Partner responsible for Inprotech) and the Senior Software Developer to understand business requirements and deliver solutions Under instruction from the Applications and Development Manager, manage and optimise the various SQL Server databases Maintain application security and data privacy in line with IS027001 standards, applying secure coding practices and ensuring compliance with firm security standards Liaise with other functions within the Technology Team and Finance. Design new and maintain Microsoft Office templates with data integrated from other data sources. Required Skills: Must Have: Experience of working in a Legal services/Law firm/Professional Services environment Strong Microsoft SQL Server experience (querying, basic optimisation, T-SQL) Proven experience in supporting and maintaining business applications (not just development) Experience with scripting languages (PowerShell, VBA, or VBScript) Familiarity with Microsoft environments (Office 365, Windows Server, Active Directory) Strong communication skills and experience working with end users and senior stakeholders MS Server 2016 network administration (AD, groups, security, etc.) including Exchange Knowledge of IIS configuration and management Desirable Skills Experience with Inprotech, iManage applications (front & back end) version 11 onwards Understanding of data security and compliance, including ISO27001 or secure coding practices SQL Server development skills (stored procedures, triggers, performance tuning) Experience with SSRS reporting Exposure to IIS, HTML, CSS, or web-based systems

Global Financial Services Firm is hiring for a Technical Client Implementation Analyst/Specialist with strong analytical, in-depth Derivatives/Margining experience and knowledge and client services skills to be based in their London office. Financial Services experience is essential, with a strong understanding of the trading life cycle, as well as technical skills in Python (writing queries and scripts) and APIs. This is a permanent role. They have a hybrid set-up of 2-3 days in the office. Salary ranges between £50K - £70K, depending on experience. This role plays a key part in ensuring smooth client onboarding and implementation, while supporting ongoing client success. You will be involved in coordinating technical integrations, assisting with solution rollouts, and providing hands-on support throughout the client life cycle. Responsibilities include: * Lead small to large-scale implementation projects, creating and maintaining detailed implementation plans. * Manage stakeholder communication and reporting, including task logs, RAID logs, and project trackers. * Support technical integration of client data using APIs, SFTP, and UI tools, handling formats such as JSON, XML, and CSV. * Analyse and debug large, complex datasets, identifying errors and ensuring data integrity. * Test and validate client workflows post-integration, ensuring functionality aligns with requirements. * Deliver client training and provide user documentation tailored to workflows. * Collaborate with Development and Product teams to highlight enhancements and new feature requests. * Escalate client concerns where necessary and proactively suggest process improvements within the Client Services team. Skills & Experience: * Proven project management experience using Smartsheets or MS Project. * Strong organisational skills with the ability to manage multiple workstreams in parallel. * Strong Python skills including writing scripts and queries. * Experience working with and manipulating large datasets. * Familiarity with APIs, SFTP and data integration. * Experience using automation tools such as SoapUI or Postman. * Ability to produce high-quality client-facing documentation. * Proficiency with MS Word, Excel, PowerPoint. Desirable: * Knowledge of financial instruments - Prime Brokerage experience would be an added advantage. * Consultancy background would be highly desirable with strong project management capability. * Exposure to ITIL, Agile, or structured change environments. Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim/contract/temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.

JOB TITLE: DMAAS Analyst SALARY: £25,000 p/a LOCATION: Livingston SETTING: Hybrid / 2 days working from home after probation Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program We have an exciting opportunity for an DMAAS Analyst at our office in Livingston this is a hybrid role with two days a week working from home after probation. In this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service as well as supporting customer contacts via phone, email and through self-service portals. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Job Specification: DMAAS Analyst The DMAAS Analyst will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA S. You will also work with the Hardware Support Manager to develop and improve process and manage customer relationships. The responsibilities include, but are not limited to: Maintaining a high degree of customer service for all support queries as well as taking ownership of user problems. You will support users/customers in all hardware support returns and repairs process and the management of supply new equipment or collecting old equipment. Answering and responding to calls according to process and policy and resolving issues directly. Act as a service representative for appointed services and take responsibility for ensuring the customer journey exceeds expectation. Requirements: DMAAS Analyst This role will suit someone who is an Administrator or Customer Service professional with excellent communication skills and a strong attention to detail. - Experience using call tracking/ticketing systems and following call-handling procedures - Accurate and efficient data entry, with the ability to clearly summarise and update incidents - Strong communication skills, keeping customers and stakeholders informed throughout - Ability to assess issues and negotiate appropriate resolutions - Professional, confident telephone manner with clear and positive tone - Excellent written English, with strong grammar and attention to detail - Team player with the ability to build effective working relationships We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.