6 jobs found

Key Responsibilities Adhering to SLAs. ITIL Processes awareness and adhering to ITIL process workflow. Reporting to the HCL Track Lead / Team Lead. Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems. Troubleshooting technical issues. Ensuring that the IT processes are adhered to. Building and configuring PCs and laptops as well as loading software, setting up applications like Outlook, Wi Fi, VPN and backup; providing setup and troubleshooting for printer/fax/copier/RF gun or phone equipment in offices. Tracking work tickets on ITIL based ticketing system such as Service Now. Diagnosing and solving hardware/software issues, including troubleshooting network connectivity problems. Performing repairs on computers, laptops, printers and any other authorized peripheral equipment. Coordinating with IT vendors and ensuring the site is up and running. Driving critical issues at site with the larger HCL team to ensure timely resolution with minimal downtime. Improving and maintaining customer and employee satisfaction. Performing asset inventory activities as needed. Creating documentation for processes and procedures of day to day work; creating KB articles. Break fix, troubleshooting and resolving software issues; reimaging computers/hard drives, etc. Providing frontline customer support, including hardware and software troubleshooting and diagnosis. Additional Responsibilities May need to travel to other sites based on demand and requirements. On call requirement for P1/urgent issues outside regular support hours (local business hours). Handling operations and customer requirements as per process and agreed SOW. Possible rotational shift. Skill Requirements Minimum 7 years hands on dedicated experience as deskside/on site support/local IT engineer. Strong Microsoft operating system installation skills (Win10 / macOS X) and troubleshooting ability. Strong experience in providing hands and feet support for network and datacenter equipment/devices; strong knowledge of macOS and building mac machines, and pushing applications via mac servers. Strong experience troubleshooting MS Office and Office 365 (Outlook, Word, Excel, PowerPoint, etc.). Strong desktop support knowledge including hardware, software, and networking concepts. Strong skills in hardware level concepts on desktops, laptops, notebooks, printers, and handhelds. Good knowledge of iOS, Android OS, and rugged devices (tablets and iPads). Knowledge of Windows image build process and SCCM deployments. Good knowledge of handling RF scanners and industry level label printers (Zebra, etc.). Good hand on knowledge of OT technology such as PLCs and manufacturing plant IT. Experience handling managed print services and corporate/network printers. Good understanding of audio/video equipment and conference room setup. Understanding of user account creation for Active Directory, Exchange mailboxes, and distribution lists. Remote desktop connectivity application knowledge (SMS, Bomgar, WebEx, LiveMeeting, Windows native tools, etc.). Troubleshooting and assisting end users with mobile device setup, activation, and performance issues (handheld - Android & iOS). Strong customer service skills. Excellent communication and conversation skills (verbal and written) and good documentation skills. Ability to handle unforeseen situations. High level of acceptance. Knowledge of ITIL ticketing tools such as Service Now, BMC Remedy, etc., and ITIL concepts such as change, problem, incidents, and request tickets. Benefits Personal time off Maternity and paternity benefits Access to skills/higher education programs/resources Discounts on products and services via Benefit Box Participation in CSR programs and living life with a purpose Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.

About Law Debenture Law Debenture is an Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition; on a day-to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 137-year-old FTSE250 investment trust and our fast-growing independent professional services business of over 300 colleagues across 6 business lines. At LawDeb, doing work that has a positive impact is important to us. We need the very best people to be the custodians of our business for the next stage of our proud history and growth. We're ambitious to innovate, collaborate and push forward in providing peace of mind and excellence for our clients and each other. We're on a journey to shape a culture we're all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working at LawDeb, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with. Role Overview You will be a member of the IT team providing first class end user support to Law Debenture colleagues, working full-time from our London office (5 days per week). The role includes participation in an out-of-hours support rota. Job Role & Responsibilities Main Responsibilities: Troubleshooting and providing support to end users across our technology environment. Induction and training of new joiners Training of end users in our applications and use of their devices Development of user training initiatives Developing and documenting new procedures Driving support standards Assist with testing of network connectivity Configuring and deploying end user devices Maintaining assets including laptops and phones Asset management ensuring devices are ready and up to date when needed Supporting meetings Webinars and meeting room technology Participating in IT drop in days to support staff Learning innovative technologies as the business grows Participating in the out of hours support rota to provide cover for critical incidents and urgent user requests General Duties Contribute to the development of the Technology team processes to ensure these are cohesive, efficient and effective Contribute to the Law Debenture culture positively, attend meetings as required, and carry out duties willingly and diligently Where regulatory rules apply, abide by these in spirit and fact Carry out such other tasks as you may be directed to do by your line manager and the senior management team from time to time Undertake training and development as appropriate and engage fully in the performance management process Willing to travel to other offices (once or twice a month) Essential Knowledge, Skills & Experience Proven experience of excellent end user support Experience of using tools/scripts for central management of IT environments Experience of building, supporting and troubleshooting Windows devices Entra ID user Management Active Directory user management Experience of Intune and mobile device management Experience of MS 365 Admin (Exchange, SharePoint, OneDrive) Experience of supporting Azure Virtual Desktop Infrastructure (AVD) Experience of 8x8 and Teams Calling telephony solutions Knowledge of Condeco, or similar, resource booking system Experience of web filtering, DLP and anti virus software Demonstrable record of knowledge sharing within IT teams and KB Creation Experience of working with SSO technologies Experience of Patching, Cable and office management A drive to succeed and learn Preferred Knowledge, Skills, Experience: Experience of using Zendesk service desk platform or similar Experience of Azure administration Experience in supporting Power BI and Power Applications. Experience of using tools / PowerShell scripts for central management of IT environments. Experience with Cisco meeting room technology. Experience using Microsoft Copilot and AI technologies Your Reward Competitive salary with performance bonus scheme Generous pension contribution Full healthcare cover Health cash plan Life assurance Buy/sell annual leave scheme Additional Information People who thrive at LawDeb make the most of this foundation to grow themselves, help us improve and have fun playing their part in building the culture that's fuelling our growth. LawDeb hires people based on personal merit and qualifications regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background or any other protected attribute. We celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to work. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. If you feel that you require any reasonable adjustments to be able to participate in this recruitment process, please provide further details where prompted. Please note that we have a thorough referencing process, which includes credit and criminal record checks. If you'd like to find out more about LawDeb and our open vacancies, please contact our careers team on .

Ref 85803 Programme England DXD Data Data, Analytics & AI AI & Digital Support Level 3 Area of interest Data Analyst Working location Audley House, Northbridge Road, Berkhamsted, Hertfordshire, HP4 1EH Salary £18,000 per annum Closing date 14/07/2026 Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client's needs and building strong relationships. About the role Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client's staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and, where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalately provide details of the steps taken so far and work with the support team to improve your understanding. Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be a requirement for occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements. Responsibilities Be a friendly face of IT while users are experiencing problems Take requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Complete initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise on digital and AI requirements from clients Diagnose and resolve hardware and software faults Provide software and app support Technologies you'll gain experience with Use of AI tools in some capacity, demonstrating ability to automate and simplify processes Manage and deploy automations and AI projects Microsoft Office 365 - tenant setup, configuring, administration, troubleshooting Microsoft Azure platform - basic navigation, setup and configuration Windows 11 - 1st/2nd/3rd line troubleshooting skills, setup and configuration Apple - macOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration Microsoft Office Suite - troubleshooting, excellent Outlook, Excel and Word skills Website domain & DNS management Firewall setups maintenance, configuration; router configuration, port forwarding and VPN Other areas supported include Websites (WordPress), SQL databases, Google AdWords Skills required A keen interest in digital IT, able to learn fast and adapt skills Previous experience of working in a busy, customer-facing environment preferable Good verbal and written communication skills High customer focus with a can do attitude Excellent interpersonal and communication skills Excellent problem solving skills Friendly and confident personality Be able to plan your own work and time and prioritise tasks at hand Flexible and adaptable as each day will be different An excellent team player Advantage if you own a car with a full UK driving licence Entry requirements 3 GCSEs (or equivalent) at grades 4+ (A C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Working Hours 40 hours per week, 8:30 am to 5:30 pm, Monday to Friday Benefits Free parking

Canford School is an independent boarding and day school set in over 150 acres near Wimborne, Dorset. The school is part of a growing schools grouping, with a multi-site Microsoft 365 environment spanning Canford and Dumpton School, with further expansion planned. The IT department is central to supporting learning, administration, and the safe day-to-day operation of both schools. This is a senior, hands on role with a strong focus on delivering excellent user-facing support to staff and students, and taking responsibility for the wider technology environment including network and cloud infrastructure. Reporting to the ICT & Services Manager, the Senior IT Technician is the primary point of contact for IT support across the school. The postholder leads the day-to-day delivery of the IT helpdesk, ensures staff and students receive a high-quality, responsive service, and takes responsibility for user account management, endpoint devices, and technology in the classroom. The role also carries operational responsibility for network infrastructure and contributes to M365 administration and IT projects. Key Duties and Responsibilities 1.User Support and Helpdesk Lead the delivery of the IT helpdesk and coordinate the first-line support team, acting as the senior escalation point for all staff and student IT requests and ensuring issues are triaged, prioritised, and resolved promptly and to a consistently high standard. Provide high-quality reactive and proactive IT support across the school, including classroom visits, walk-the-site checks, and responding to urgent requests during the school day. Own the helpdesk queue: triage, prioritise, assign, and track tickets through to resolution; report on trends and recurring issues to the ICT & Services Manager. Maintain regular, professional communication with users throughout the resolution of their logged issues. Test and provide IT support for internal and external school events, including presentations, open days, and visiting groups. 2.User Account and Onboarding Management Manage the full lifecycle of staff and student user accounts: creation, modification, and removal in line with school joining and leaving procedures. Provision and configure devices for new staff and students; ensure leavers' devices are collected, wiped, and returned to stock in accordance with data protection requirements. Administer M365 accounts including mailbox setup, licence assignment, group memberships, Teams provisioning, and SharePoint access. Maintain accurate records of user accounts, licences, and device assignments in the IT asset register. Liaise with HR and other departments to ensure timely processing of starters, movers, and leavers. 3.Mobile Device and Endpoint Management Take day-to-day responsibility for the management of school-owned devices including Windows laptops and desktops, iPads, and other mobile technology. Administer device enrolment, configuration profiles, app deployment, and compliance policies via Microsoft Intune for both Windows and iOS devices. Manage the iPad fleet across staff and student cohorts, including the ongoing staff pilot and any subsequent student roll out, ensuring KCSIE-compliant filtering is maintained on all devices. Support and maintain all peripherals, printers, AV equipment, and classroom technology; carry out hardware maintenance including projector filter cleaning, bulb replacement, and cable management. Set up and decommission hardware following the school's procedures; keep the IT asset register accurate and current. Assist with managed print infrastructure and liaison with the school's print service provider. Manage the procurement of IT sundries and consumables required by the department, ensuring stock levels are maintained and purchases are processed in accordance with school purchasing procedures. 4.Staff Technology Training and Guidance Provide informal and structured guidance to staff on the effective use of school technology, including M365 applications (Teams, SharePoint, OneDrive, Outlook), interactive displays, and classroom AV. Produce clear, accessible how to guides and quick reference documentation for common user tasks and self service fixes. Identify recurring training needs from helpdesk data and raise these with the ICT & Services Manager. Support the onboarding of new staff with technology inductions, ensuring they are set up and confident with school systems from day one. Act as a positive, approachable technology champion, encouraging staff to make effective use of available tools. 5.Examinations IT Support Liaise with the Examinations department to plan and coordinate IT provision for each exam series, ensuring that laptop and printing requirements are identified, resourced, and met ahead of each session. Manage the deployment of IT resource for examinations, directing first-line support staff as required and ensuring devices are classroom ready and any issues are resolved without disruption to candidates. The detailed hands on responsibilities during examination periods are set out in Appendix A. Maintain oversight of examination IT procedures and records, ensuring the school's provision is documented and remains compliant with JCQ requirements. 6.Microsoft 365 and Cloud Administration Assist in the administration of the M365 tenant including Exchange Online, Entra ID, SharePoint Online, Teams, Intune, and Purview Compliance. Carry out day to day M365 tasks including user provisioning, licence management, mailbox administration, and policy updates. Assist with Exchange Online hybrid configuration and on premises Exchange 2019 relay maintenance. Contribute to M365 compliance and data governance activities as directed by the ICT & Services Manager. 7.Network and Infrastructure Support the monitoring and maintenance of the school network, including switching, wireless, VLANs, and FortiGate firewall systems. Carry out routine network checks and respond to infrastructure faults, escalating complex issues to the ICT & Services Manager or specialist third parties as appropriate. Assist in maintaining network security policies, firmware currency, and accurate network asset and VLAN IP registers. Liaise with third party suppliers and support partners on network and security matters. 8.Documentation and Projects Create and maintain clear documentation for IT systems, user facing procedures, and support processes. Contribute to IT projects as directed by the ICT & Services Manager, including infrastructure upgrades and group wide initiatives. Support the roll out of IT systems across group schools as the grouping expands. Support the ICT & Services Manager in the planning and delivery of IT projects across the Canford schools group, contributing technical expertise and ideas to drive service improvements and infrastructure developments. Generic Responsibilities Work in a safe and healthy manner and promptly report hazards or unsafe working practices. Be familiar with and comply with the school's Health and Safety Policy and Staff Handbook. Adhere to the school's policies and procedures on Child Protection and Safeguarding at all times. Keep personal IT skills and professional knowledge up to date. Work in a cooperative, diplomatic, and flexible manner as part of the school team. Foster and maintain positive working relationships with colleagues, pupils, and parents. Safeguarding Canford School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All successful applicants will be required to undergo enhanced child protection screening including a DBS check, online checks, and satisfactory references. All ICT and other equipment required by the individual to satisfy the demands of this Job Description will be provided by the school. Appendix A - Examinations IT Support: Hands-On Responsibilities During examination periods the Senior IT Technician will be required to work alongside first line support staff to ensure IT provision is in place and running correctly. Given the volume of work involved across multiple exam sessions, this is a hands on as well as a coordinating responsibility. Examination Period - Hands-On Support Physically prepare, image, and test examination laptops ahead of each exam session, working with first line staff to ensure all devices are ready for deployment in classrooms on time. Set up and check printing arrangements for examination materials, ensuring printers are operational, stocked, and tested before sessions begin. Be available on call during examination sessions to respond to technical faults quickly and minimise disruption to candidates. Collect, check, and store examination devices after each session; ensure consumables are replenished and equipment is ready for subsequent sessions. Procurement and Purchase Order Management The Senior IT Technician is the first point of contact for day to day IT ordering within the department. This covers routine consumables, sundries, and small equipment needs, ensuring the team has what it needs without delay. Keep an eye on stock of everyday IT items - cables, peripherals, printer consumables, batteries, and similar - and reorder before supplies run low. . click apply for full job details

About Law Debenture Law Debenture is an Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition; on a day-to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 137-year-old FTSE250 investment trust and our fast growing independent professional services business of over 300 colleagues across 6 business lines. At LawDeb, doing work that has a positive impact is important to us. We need the very best people to be the custodians of our business for the next stage of our proud history and growth. We're ambitious to innovate, collaborate and push forward in providing peace of mind and excellence for our clients and each other. We're on a journey to shape a culture we're all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working at LawDeb, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with. Role Overview You will be a member of the IT team providing first class end user support to Law Debenture colleagues, working full-time from our London office (5 days per week). The role includes participation in an out-of-hours support rota. Job Role & Responsibilities Main Responsibilities: Troubleshooting and providing support to end users across our technology environment. Induction and training of new joiners Training of end users in our applications and use of their devices Development of user training initiatives Developing and documenting new procedures Driving support standards Assist with testing of network connectivity Configuring and deploying end user devices Maintaining assets including laptops and phones Asset management ensuring devices are ready and up to date when needed Supporting meetings Webinars and meeting room technology Participating in IT drop-in days to support staff Learning innovative technologies as the business grows Participating in the out-of-hours support rota to provide cover for critical incidents and urgent user requests General Duties: Contribute to the development of the Technology team processes to ensure these are cohesive, efficient, and effective Contribute to the Law Debenture culture positively, attend meetings as required, and carry out duties willingly and diligently Where regulatory rules apply, abide by these in spirit and fact Carry out such other tasks as you may be directed to do by your line manager and the senior management team from time to time Undertake training and development as appropriate and engage fully in the performance management process Willing to travel to other offices (once or twice a month) Essential Knowledge, Skills & Experience Proven experience of excellent end user support Experience of using tools/scripts for central management of IT environments Experience of building, supporting and troubleshooting Windows devices Entra ID user Management Active Directory user management Experience of Intune and mobile device management Experience of MS 365 Admin (Exchange, SharePoint, OneDrive) Experience of supporting Azure Virtual Desktop Infrastructure (AVD) Experience of 8x8 and Teams Calling telephony solutions Knowledge of Condeco, or similar, resource booking system Experience of web filtering, DLP and anti virus software Demonstrable record of knowledge sharing within IT teams and KB Creation Experience of working with SSO technologies Experience of Patching, Cable and office management A drive to succeed and learn Preferred Knowledge, Skills, Experience Experience of using Zendesk service desk platform or similar Experience of Azure administration Experience in supporting Power BI and Power Applications. Experience of using tools / PowerShell scripts for central management of IT environments. Experience with Cisco meeting room technology. Experience using Microsoft Copilot and AI technologies Your Reward Competitive salary with performance bonus scheme Generous pension contribution Full healthcare cover Health cash plan Life assurance Buy/sell annual leave scheme Additional Information People who thrive at LawDeb make the most of this foundation to grow themselves, help us improve and have fun playing their part in building the culture that's fuelling our growth. LawDeb hires people based on personal merit and qualifications regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background or any other protected attribute. We celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to work. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. If you feel that you require any reasonable adjustments to be able to participate in this recruitment process, please provide further details where prompted. Please note that we have a thorough referencing process, which includes credit and criminal record checks. If you'd like to find out more about LawDeb and our open vacancies, please contact our careers team on .