1 jobs found

Overview Technical Support Help Desk Analyst (French speaking) - 18247BR - Havant. Contract position, Monday to Friday 12 30, £30,500 to £31,500 per annum, with pension, holidays, sick pay and free parking. The role involves resolving support calls at first contact using Knowledge Base articles and teamwork, reducing escalations and broadening technical exposure while meeting Service Level Agreements and maintaining quality feedback through customer satisfaction surveys. Responsibilities Provide service desk support to clients via telephone and chat. Log and update support tickets in the company's Incident Management Application. Resolve support calls quickly and efficiently while meeting SLA's. Escalate calls to the Desktop or Infrastructure teams when required. Complete company provided training to ensure role competency. Stay current with the latest technologies used by the company. Demonstrate a genuine desire to continually improve technical knowledge and customer experience. Qualifications Fluency in French and English (spoken and written). Experience in a Help Desk / IT Support role. Strong knowledge of Windows 10/11, Microsoft365 (Outlook, Teams, SharePoint), Active Directory basics, and ticketing systems. Excellent problem solving, communication and customer service skills. Exceptional verbal communication and people skills, with the ability to build relationships with customers. Equal Opportunity Both Manpower and LM are committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect and exceptional performance. We recognise the importance of leveraging the unique talents and experiences of all employees/contractors to drive innovation, deliver superior solutions and maximise value for our customers. We are prepared to accommodate reasonable adjustments for applicants as needed.