1st line Service desk engineers required Nottingham 1 year rolling contract Hourly rate £19.44 + Overtime Must have active SC Clearance An SC Cleared First Line Analyst for a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. This role will be covering the hours of 8am till 6pm, Monday to Friday, with varying shift patterns. The primary duties will include receiving and fulfilling Requests within agreed SLAs with some limited potential to provide Incident Management support. Although this is a First Line Analyst role, there may also be 2nd line aspects too. Based in one of the offices in Nottingham or Milton Keynes, you will be working in a small team. Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successful applicants. Attitude and aptitude are as important as technical skills. The team has a wide range of experience with ages, we welcome applications from people beginning their IT career and also more experience service desk professionals Please call Steve Hill on (phone number removed) IND/LET
03/03/2026
Seasonal
1st line Service desk engineers required Nottingham 1 year rolling contract Hourly rate £19.44 + Overtime Must have active SC Clearance An SC Cleared First Line Analyst for a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. This role will be covering the hours of 8am till 6pm, Monday to Friday, with varying shift patterns. The primary duties will include receiving and fulfilling Requests within agreed SLAs with some limited potential to provide Incident Management support. Although this is a First Line Analyst role, there may also be 2nd line aspects too. Based in one of the offices in Nottingham or Milton Keynes, you will be working in a small team. Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successful applicants. Attitude and aptitude are as important as technical skills. The team has a wide range of experience with ages, we welcome applications from people beginning their IT career and also more experience service desk professionals Please call Steve Hill on (phone number removed) IND/LET
Hays Specialist Recruitment
Cardiff, South Glamorgan
1st Line Service Desk Analyst - Paying up to £21 Per Hour, Inside IR35, Based in Cardiff, Hybrid Working, 4 Month Contract, To Start ASAP Your new company You will be working with a leading organisation that is based in Cardiff. Your new role We're looking for a proactive 1st Line IT Service Desk Analyst to deliver fast, friendly, and effective technical support across the organisation. In this contract role, you'll act as the first point of contact for IT issues, helping users with troubleshooting, system access, hardware and software support, and incident logging. You'll play a key role in keeping daily operations running smoothly while maintaining high standards of customer service, security awareness, and accurate documentation. What you'll need to succeed Experience providing 1st line/service desk/helpdesk support Confident troubleshooting Windows, Microsoft 365, networking basics, and device issues Experience with Active Directory or other user account administration tools Awareness of IT security best practice and safe working processes Familiarity with ITSM ticketing tools and ITIL aligned workflows Knowledge of Intune, device enrolment or configuration profiles What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
02/03/2026
Contractor
1st Line Service Desk Analyst - Paying up to £21 Per Hour, Inside IR35, Based in Cardiff, Hybrid Working, 4 Month Contract, To Start ASAP Your new company You will be working with a leading organisation that is based in Cardiff. Your new role We're looking for a proactive 1st Line IT Service Desk Analyst to deliver fast, friendly, and effective technical support across the organisation. In this contract role, you'll act as the first point of contact for IT issues, helping users with troubleshooting, system access, hardware and software support, and incident logging. You'll play a key role in keeping daily operations running smoothly while maintaining high standards of customer service, security awareness, and accurate documentation. What you'll need to succeed Experience providing 1st line/service desk/helpdesk support Confident troubleshooting Windows, Microsoft 365, networking basics, and device issues Experience with Active Directory or other user account administration tools Awareness of IT security best practice and safe working processes Familiarity with ITSM ticketing tools and ITIL aligned workflows Knowledge of Intune, device enrolment or configuration profiles What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
I am currently looking for a strong 2nd line IT technician/engineer/analyst to join a great MSP client of mine based in Chessington. They have a diverse portfolio of clients and need someone with great communication skills and positive attitude to assist with technical issues. They are big advocates of supporting and developing employees so a willingness to grow your skills is a must. Key Responsibilities/Duties Exceptional communication skills with a customer first mentality Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits Work within defined SLAs and ensure excellent customer satisfaction Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments Configure and deploy laptops, desktops, mobile devices, and other hardware Carry out onboarding and offboarding tasks, including device setup and account administration Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune Communicate clearly and professionally with clients, managing expectations effectively Assist with IT projects such as migrations, system upgrades, and security improvements Ideal Background Previous experience in an MSP or fast-paced IT support environment (preferred) Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure Familiarity with RMM and PSA tools Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi) Knowledge of backup systems Knowledge of firewall and switch configurations Side Notes 5 days on-site in Chessington (Free parking available)
26/02/2026
Full time
I am currently looking for a strong 2nd line IT technician/engineer/analyst to join a great MSP client of mine based in Chessington. They have a diverse portfolio of clients and need someone with great communication skills and positive attitude to assist with technical issues. They are big advocates of supporting and developing employees so a willingness to grow your skills is a must. Key Responsibilities/Duties Exceptional communication skills with a customer first mentality Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits Work within defined SLAs and ensure excellent customer satisfaction Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments Configure and deploy laptops, desktops, mobile devices, and other hardware Carry out onboarding and offboarding tasks, including device setup and account administration Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune Communicate clearly and professionally with clients, managing expectations effectively Assist with IT projects such as migrations, system upgrades, and security improvements Ideal Background Previous experience in an MSP or fast-paced IT support environment (preferred) Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure Familiarity with RMM and PSA tools Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi) Knowledge of backup systems Knowledge of firewall and switch configurations Side Notes 5 days on-site in Chessington (Free parking available)
Job description: 1st line analyst Duration: 6 months rolling contract Location: Milton Keynes (hybrid) Hours: 0700am-1500pm or 1100am- 1900pm Rate of pay: 12.92 ph Location Milton Keynes MK7 8JU role will be hybrid End Client Rolls Royce Job Description A Security Cleared (Minimum SC) First Line Analyst supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures. Call Steve Hill on (phone number removed) IND/LET
25/02/2026
Seasonal
Job description: 1st line analyst Duration: 6 months rolling contract Location: Milton Keynes (hybrid) Hours: 0700am-1500pm or 1100am- 1900pm Rate of pay: 12.92 ph Location Milton Keynes MK7 8JU role will be hybrid End Client Rolls Royce Job Description A Security Cleared (Minimum SC) First Line Analyst supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures. Call Steve Hill on (phone number removed) IND/LET
IT Service Desk Analyst Location: Epsom Working Hours: Shift work between 7am - 6pm, with 1 in 4/5 weekends Benefits: Competitive salary, Hybrid working, Pension contributions, Bonus scheme, Car scheme, Private medical cover, Wellbeing support, Onsite gym, 25+ days holiday plus volunteering leave, Flexible working, Training opportunities and more! We're looking for a skilled IT Service Desk Analyst to join a busy support team in a well-established financial services company. You'll provide 1st and 2nd line support, occasionally 3rd line, to internal teams and partners. Strong communication and a customer focused approach are key in the role / team, as you'll be helping colleagues of varying technical experience resolve issues efficiently and confidently. What We're Looking For: Experience in both 1st and 2nd line support Enjoy helping customers and solving technical issues Team player joining an existing team of four Confidence in supporting 330+ permanent employees and over 200 outsourced staff Willing to work shifts (between 7am - 6pm) and 1 in 4/5 weekends Key Responsibilities: Log, prioritise, and resolve technical issues Deliver excellent customer service across channels Escalate and manage major incidents Support change, problem management, and projects Maintain documentation and assist with internal tools like Power Apps What You'll Bring: 5+ years IT Service Desk experience Strong Windows 11, Office 365, Active Directory, SCCM, and ITSM skills Clear communication, customer-focused, ITIL knowledge Nice to Have: Financial services experience Vulnerability management tools (e.g., Qualys) Power Apps or service automation experience Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
25/02/2026
Full time
IT Service Desk Analyst Location: Epsom Working Hours: Shift work between 7am - 6pm, with 1 in 4/5 weekends Benefits: Competitive salary, Hybrid working, Pension contributions, Bonus scheme, Car scheme, Private medical cover, Wellbeing support, Onsite gym, 25+ days holiday plus volunteering leave, Flexible working, Training opportunities and more! We're looking for a skilled IT Service Desk Analyst to join a busy support team in a well-established financial services company. You'll provide 1st and 2nd line support, occasionally 3rd line, to internal teams and partners. Strong communication and a customer focused approach are key in the role / team, as you'll be helping colleagues of varying technical experience resolve issues efficiently and confidently. What We're Looking For: Experience in both 1st and 2nd line support Enjoy helping customers and solving technical issues Team player joining an existing team of four Confidence in supporting 330+ permanent employees and over 200 outsourced staff Willing to work shifts (between 7am - 6pm) and 1 in 4/5 weekends Key Responsibilities: Log, prioritise, and resolve technical issues Deliver excellent customer service across channels Escalate and manage major incidents Support change, problem management, and projects Maintain documentation and assist with internal tools like Power Apps What You'll Bring: 5+ years IT Service Desk experience Strong Windows 11, Office 365, Active Directory, SCCM, and ITSM skills Clear communication, customer-focused, ITIL knowledge Nice to Have: Financial services experience Vulnerability management tools (e.g., Qualys) Power Apps or service automation experience Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
1st Line Service Desk Analyst - 3 Month Rolling Contract - £180 P/D - £240 P/D - Financial Services As a 1st Line Service Desk Analyst, you will be the first point of contact for users seeking technical assistance. You'll log, categorise, and manage incidents, providing resolutions where possible and escalating when necessary. This role involves both telephone and deskside support, with a strong focus on communication, accuracy, and customer satisfaction. Key Responsibilities Log, classify, and process IT incidents and service requests accurately. Provide first-line troubleshooting, investigation, and diagnosis. Perform routine daily system checks (e.g., backups, server checks). Escalate more complex issues to the appropriate teams while ensuring timely updates to users. Work within defined Service Level Agreements (SLAs). Maintain clear communication with users regarding incident progress and outcomes. Support various IT projects and undertake additional tasks as required. Essential Technical Skills Experience with MS Windows Desktop & Server OS (Windows 10/11, Windows Server 2016+). Strong knowledge of MS Office, Office 365, Outlook (2016+). Active Directory user, group, and computer administration. Ability to diagnose and resolve Citrix connectivity issues. Desirable Technical Skills Understanding of PC & server hardware troubleshooting. Familiarity with Android/iOS mobile devices. Experience with Microsoft Azure and Office 365 admin. Troubleshooting video conferencing platforms, especially MS Teams. Desirable Knowledge Understanding of ITIL, particularly Service Operation. 1st Line Service Desk Analyst - 3 Month Rolling Contract - £180 P/D - £240 P/D - Financial Services
24/02/2026
Contractor
1st Line Service Desk Analyst - 3 Month Rolling Contract - £180 P/D - £240 P/D - Financial Services As a 1st Line Service Desk Analyst, you will be the first point of contact for users seeking technical assistance. You'll log, categorise, and manage incidents, providing resolutions where possible and escalating when necessary. This role involves both telephone and deskside support, with a strong focus on communication, accuracy, and customer satisfaction. Key Responsibilities Log, classify, and process IT incidents and service requests accurately. Provide first-line troubleshooting, investigation, and diagnosis. Perform routine daily system checks (e.g., backups, server checks). Escalate more complex issues to the appropriate teams while ensuring timely updates to users. Work within defined Service Level Agreements (SLAs). Maintain clear communication with users regarding incident progress and outcomes. Support various IT projects and undertake additional tasks as required. Essential Technical Skills Experience with MS Windows Desktop & Server OS (Windows 10/11, Windows Server 2016+). Strong knowledge of MS Office, Office 365, Outlook (2016+). Active Directory user, group, and computer administration. Ability to diagnose and resolve Citrix connectivity issues. Desirable Technical Skills Understanding of PC & server hardware troubleshooting. Familiarity with Android/iOS mobile devices. Experience with Microsoft Azure and Office 365 admin. Troubleshooting video conferencing platforms, especially MS Teams. Desirable Knowledge Understanding of ITIL, particularly Service Operation. 1st Line Service Desk Analyst - 3 Month Rolling Contract - £180 P/D - £240 P/D - Financial Services
Step into a Senior Business Analyst role, driving transformative change through a major ERP implementation while leading requirements, process mapping, and stakeholder engagement across the organisation. Bring your expertise across to shape complex work packages and collaborate with diverse audiences. Client Details This organisation operates in the public sector and is based in Manchester. It is a well-established entity dedicated to serving the community and driving technological advancements to enhance efficiency and service delivery. Description Analyse and document existing business processes to identify areas for improvement. Collaborate with stakeholders to gather and define requirements for technology solutions. Develop detailed business cases to support project proposals. Ensure that solutions align with organisational objectives and public sector standards. Provide support throughout the project lifecycle, including testing and implementation phases. Work closely with the technology team to translate business requirements into technical solutions. Communicate effectively with cross-functional teams to ensure project success. Prepare reports and presentations to update stakeholders on project progress. Profile Previously delivered an Enterprise Resource Planning (ERP) Implementation. Proven experience in business analysis and technology transformation. Excellent analytical and problem-solving skills. An understanding of Finance, Procurement and HR. Has the skills to manage and develop other BA's. Ability to communicate complex ideas clearly to both technical and non-technical stakeholders. Experience in creating comprehensive documentation, including business cases and process maps. Capability to work collaboratively with diverse teams and manage competing priorities. Job Offer Competitive salary ranging from 60,000 to 65,000 per annum. 28 days holiday plus bank holidays. Local Government Pension scheme. Free travel across Greater Manchester. Closing Date : 1st March 2026 Interviews : w/c 2nd & 9th March 2026
18/02/2026
Full time
Step into a Senior Business Analyst role, driving transformative change through a major ERP implementation while leading requirements, process mapping, and stakeholder engagement across the organisation. Bring your expertise across to shape complex work packages and collaborate with diverse audiences. Client Details This organisation operates in the public sector and is based in Manchester. It is a well-established entity dedicated to serving the community and driving technological advancements to enhance efficiency and service delivery. Description Analyse and document existing business processes to identify areas for improvement. Collaborate with stakeholders to gather and define requirements for technology solutions. Develop detailed business cases to support project proposals. Ensure that solutions align with organisational objectives and public sector standards. Provide support throughout the project lifecycle, including testing and implementation phases. Work closely with the technology team to translate business requirements into technical solutions. Communicate effectively with cross-functional teams to ensure project success. Prepare reports and presentations to update stakeholders on project progress. Profile Previously delivered an Enterprise Resource Planning (ERP) Implementation. Proven experience in business analysis and technology transformation. Excellent analytical and problem-solving skills. An understanding of Finance, Procurement and HR. Has the skills to manage and develop other BA's. Ability to communicate complex ideas clearly to both technical and non-technical stakeholders. Experience in creating comprehensive documentation, including business cases and process maps. Capability to work collaboratively with diverse teams and manage competing priorities. Job Offer Competitive salary ranging from 60,000 to 65,000 per annum. 28 days holiday plus bank holidays. Local Government Pension scheme. Free travel across Greater Manchester. Closing Date : 1st March 2026 Interviews : w/c 2nd & 9th March 2026
Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly. Key Group has been helping people unlock a better retirement since 1998. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement. Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career. What You'll Do: Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions. Log and track IT issues, ensuring colleagues receive timely updates. Troubleshoot and resolve technical problems efficiently across various systems. Collaborate with 3rd line support and external suppliers when needed. Assist with onboarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more. ITIL Foundation qualification or equivalent experience. Ability to work in a fast-paced, agile environment. Some of our benefits: 23 days holiday + bank holidays (rising with service) Additional holiday purchase scheme 1 Well-being Day 1 Charity Day Tier 1 pension (5% Employee, 8% Employer) Simply Health & Life Assurance A supportive and innovative workplace where you can thrive If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth!
18/02/2026
Full time
Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly. Key Group has been helping people unlock a better retirement since 1998. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement. Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career. What You'll Do: Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions. Log and track IT issues, ensuring colleagues receive timely updates. Troubleshoot and resolve technical problems efficiently across various systems. Collaborate with 3rd line support and external suppliers when needed. Assist with onboarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more. ITIL Foundation qualification or equivalent experience. Ability to work in a fast-paced, agile environment. Some of our benefits: 23 days holiday + bank holidays (rising with service) Additional holiday purchase scheme 1 Well-being Day 1 Charity Day Tier 1 pension (5% Employee, 8% Employer) Simply Health & Life Assurance A supportive and innovative workplace where you can thrive If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth!
Service Desk Analyst Liverpool - on site once a week 150 per day (Inside IR35) 3 months PLEASE NOTE FOR THIS ROLE, YOU WILL NEED TO BE BASED IN THE NORTH WEST AND WITHIN A COMMUTABLE DISTANCE TO THE OFFICE IN LIVERPOOL An IT Service Desk Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. This is a 3 month contract. Responsibilities: First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required: Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms
17/02/2026
Contractor
Service Desk Analyst Liverpool - on site once a week 150 per day (Inside IR35) 3 months PLEASE NOTE FOR THIS ROLE, YOU WILL NEED TO BE BASED IN THE NORTH WEST AND WITHIN A COMMUTABLE DISTANCE TO THE OFFICE IN LIVERPOOL An IT Service Desk Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. This is a 3 month contract. Responsibilities: First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required: Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms
Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Trethowans, Nelsons and Slater Heelis. Our philosophy has been to acquire high-performing, mid-tier firms with an excellent regional brand, good-will and reputation; and then give them the investment and structure to be ambitious - but without losing their individuality or firm culture. So we think you get the best of both worlds, local firm culture and big-firm investment and infrastructure. As a result of our growth, we are seeking an experienced IT Service Desk Analyst to join our dynamic IT team, based from the offices of Slater Heelis Solicitors in Sale. Job Summary: An experienced IT service desk analyst with M365 skills responsible for providing technical support, addressing 1st line IT issues and contributing towards the smooth operation of Lawfront's IT infrastructure. This role will also involve ensuring helpdesk best practice and assisting Lawfront's colleagues with IT related issues and requests. Principal Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Log, track, and resolve incidents and service requests in line with SLAs. Diagnose and troubleshoot hardware, software, network, and application issues. Escalate unresolved issues to 2nd/3rd line support teams as appropriate. Maintain accurate documentation of issues and resolutions. Support user account management (e.g., password resets, access requests). Assist with onboarding/offboarding processes including device setup. Monitor system alerts and respond to outages or performance issues. Supporting the Farleys and Slater Heelis IT Leads. Deliver excellent customer service and maintain a professional demeanour. Skills and Knowledge: Previous experience in a helpdesk or IT support role (1+ years preferred). Knowledge of Windows OS, Microsoft 365, and basic networking. Familiarity with Active Directory, M365, ticketing systems (e.g. Halo). Excellent communication and problem-solving skills. Ability to work independently and manage multiple tasks. Full Driving License - occasionally required to visit Group sites. What we Offer: Competitive salary and benefits package. Opportunities for professional development and certification. A collaborative and supportive team environment. Exposure to enterprise-level infrastructure and security operations. If this sounds like something you'd be interested in, then please click below to apply.
16/02/2026
Full time
Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Trethowans, Nelsons and Slater Heelis. Our philosophy has been to acquire high-performing, mid-tier firms with an excellent regional brand, good-will and reputation; and then give them the investment and structure to be ambitious - but without losing their individuality or firm culture. So we think you get the best of both worlds, local firm culture and big-firm investment and infrastructure. As a result of our growth, we are seeking an experienced IT Service Desk Analyst to join our dynamic IT team, based from the offices of Slater Heelis Solicitors in Sale. Job Summary: An experienced IT service desk analyst with M365 skills responsible for providing technical support, addressing 1st line IT issues and contributing towards the smooth operation of Lawfront's IT infrastructure. This role will also involve ensuring helpdesk best practice and assisting Lawfront's colleagues with IT related issues and requests. Principal Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Log, track, and resolve incidents and service requests in line with SLAs. Diagnose and troubleshoot hardware, software, network, and application issues. Escalate unresolved issues to 2nd/3rd line support teams as appropriate. Maintain accurate documentation of issues and resolutions. Support user account management (e.g., password resets, access requests). Assist with onboarding/offboarding processes including device setup. Monitor system alerts and respond to outages or performance issues. Supporting the Farleys and Slater Heelis IT Leads. Deliver excellent customer service and maintain a professional demeanour. Skills and Knowledge: Previous experience in a helpdesk or IT support role (1+ years preferred). Knowledge of Windows OS, Microsoft 365, and basic networking. Familiarity with Active Directory, M365, ticketing systems (e.g. Halo). Excellent communication and problem-solving skills. Ability to work independently and manage multiple tasks. Full Driving License - occasionally required to visit Group sites. What we Offer: Competitive salary and benefits package. Opportunities for professional development and certification. A collaborative and supportive team environment. Exposure to enterprise-level infrastructure and security operations. If this sounds like something you'd be interested in, then please click below to apply.
CBSbutler Holdings Limited trading as CBSbutler
Corsham, Wiltshire
Service Desk Analyst + DV Cleared role + 400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible for communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management) Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile or DevOps ways of working Expererience in Cloud Platforms Experience in Defence Exposure to automation or scripting
12/02/2026
Contractor
Service Desk Analyst + DV Cleared role + 400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills with leadership ability, customer focus, and a solid understanding of IT service management best practices. Key Duties and Responsibilities Provide 1st line support where required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible for communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service Management) Solid understanding of ITIL-based service management practices (Incident, Request, Problem, Change) Desired Competencies Experience in environments using Agile or DevOps ways of working Expererience in Cloud Platforms Experience in Defence Exposure to automation or scripting
JOB ADVERT - Service Desk Analyst Job Title: Service Desk Analyst (ITIL 4) Location: Portsdown Technology Park Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled efficiently and escalated to the relevant team, and contribute to the continuous improvement of our digital services. Key responsibilities Act as the first point of contact for users, providing high-quality customer support. Log, prioritise and categorise incidents and requests using Jira Service Management. Perform initial investigation and diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records of all interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. Triaging/management of major incidents using the knowledge base. Essential Experience in a Service Desk Analyst position. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Experience using Confluence Excellent communication and customer-service skills. Strong problem-solving and triage ability in line with 1st and 2nd line support. Eligibility and willingness to obtain SC clearance. Ticket, troubleshooting and service management experience Working with/within a knowledge management platform. Desirable MoD, Defence or wider UK Government experience ITIL 4 Foundation Confluence and Jira familiarity Understanding of continuous improvement Experience working in a high-secure environment Role Specifics 8am - 4pm, on-site Base location - Portsmouth Contract, fixed-term perm available if preferred. This is an excellent opportunity to grow your career within a structured, secure, and modern IT service environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
11/02/2026
Contractor
JOB ADVERT - Service Desk Analyst Job Title: Service Desk Analyst (ITIL 4) Location: Portsdown Technology Park Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled efficiently and escalated to the relevant team, and contribute to the continuous improvement of our digital services. Key responsibilities Act as the first point of contact for users, providing high-quality customer support. Log, prioritise and categorise incidents and requests using Jira Service Management. Perform initial investigation and diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records of all interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. Triaging/management of major incidents using the knowledge base. Essential Experience in a Service Desk Analyst position. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Experience using Confluence Excellent communication and customer-service skills. Strong problem-solving and triage ability in line with 1st and 2nd line support. Eligibility and willingness to obtain SC clearance. Ticket, troubleshooting and service management experience Working with/within a knowledge management platform. Desirable MoD, Defence or wider UK Government experience ITIL 4 Foundation Confluence and Jira familiarity Understanding of continuous improvement Experience working in a high-secure environment Role Specifics 8am - 4pm, on-site Base location - Portsmouth Contract, fixed-term perm available if preferred. This is an excellent opportunity to grow your career within a structured, secure, and modern IT service environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
IT Service Delivery Specialist Location: Westford, MA Estimated Annual Salary Range: $70,000- $80,000 Peak Scientific PEAK Scientific is a leading nitrogen generator manufacturer and global expert in high-performance nitrogen gas generator and hydrogen gas generator systems for LC-MS, GC, GC-MS and other applications used in laboratories around the world. Putting our customers first is at the heart of everything we do which is why we help lower operational costs, reduce environmental impact and remove the uncertainty and inconvenience of traditional recurring gas supply with an in-house gas generation solution from PEAK Scientific. Job Overview Reporting to the IT Infrastructure Manager, the primary focus of the role is on closing 1st and 2nd line IT service tickets from colleagues primarily in North and South America but will from other time zones as time and needs dictate. This role is part of our company-wide IT team, so will contribute to supporting and delivering global IT initiatives and projects. Close collaboration with IT colleagues in UK and the NAMER regions will be essential. The role will work within the IT team to develop company-wide standards and processes that meet or exceed internal customer expectations. The role principally focuses on IT Infrastructure-related tickets but will be expected to action basic application issues. Duties and Responsibilities Fulfilment of service requests and incidents in a timely manner, particularly those relating to the team based in USA and wider Americas regions Work closely with end-users, Business Analysts, and the wider Applications/Infrastructure teams to troubleshoot and resolve issues related to IT infrastructure Provide 1st and 2nd line infrastructure support for core services aligned to agreed service levels and working practices Managing the full lifecycle of user accounts, from creation to deactivation, including licensing assignments, group membership modifications, and access control, using Active Directory and Microsoft Entra ID Managing device deployment, security, and lifecycle using Microsoft Intune and Windows Autopilot, including zero-touch enrolment Adhering to pre-defined service management processes while addressing incidents Setup of laptops, mobile phones, printers and other devices for new starters and colleagues. Liaise with Infrastructure vendors and other IT personnel for problem resolution. Troubleshoot system issues providing resolution to business application issues providing updates as and when required. Work as part of the IT global operations team, taking open issues from the UK-based team at start of USA-working day, passing over issues to India at end local working day Be flexible to address other incidents and requests from the global IT queue Maintain company data standards and identify and implement procedures in areas where improvement in control is required. Recommend localized equipment and infrastructure changes or upgrades as required Potential for limited travel to other territories such as Mexico, Brazil and United Kingdom. Essential Skills and Experience Experience with IP networking, managed switches, wireless access points, and firewall technologies would be highly advantageous for this position. Windows 10/11 configuration and support. A solid understanding of the Microsoft Suite, including Microsoft 365, covering essential applications like Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint Ability to resolve complex functional and configuration issues within SLAs. Ability to clearly communicate technical information to non-technical staff. Ability to collaborate well working with different teams to manage and resolve issues. Ability to create and maintain clear and accurate system records and documentation. ITSM/ITIL Service desk experience Desirable Skills and Experience Zendesk Some exposure to basic activities on SAP ERP and/or CRM systems Vendor management, asset control, inventory tracking and lifecycle management of IT assets Experience working in a matrixed organization/environment Excellent organizational skills, including the ability to manage multiple workstreams and initiatives Benefits Competitive Compensation 20 days of PTO Medical, dental, and vision insurance 401(k) with an employer match Short-term disability insurance, basic life insurance A focus on growth and development opportunities Employee Assistance Program Living by the Peak Values Put Customer First, keep customer needs at the heart of every decision and action. Be Innovative, always curious and open to new ideas and better ways of doing things Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job Show Pride & Passion, be proud about what we do and enjoy our work Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment or other programs and activities.
08/02/2026
Full time
IT Service Delivery Specialist Location: Westford, MA Estimated Annual Salary Range: $70,000- $80,000 Peak Scientific PEAK Scientific is a leading nitrogen generator manufacturer and global expert in high-performance nitrogen gas generator and hydrogen gas generator systems for LC-MS, GC, GC-MS and other applications used in laboratories around the world. Putting our customers first is at the heart of everything we do which is why we help lower operational costs, reduce environmental impact and remove the uncertainty and inconvenience of traditional recurring gas supply with an in-house gas generation solution from PEAK Scientific. Job Overview Reporting to the IT Infrastructure Manager, the primary focus of the role is on closing 1st and 2nd line IT service tickets from colleagues primarily in North and South America but will from other time zones as time and needs dictate. This role is part of our company-wide IT team, so will contribute to supporting and delivering global IT initiatives and projects. Close collaboration with IT colleagues in UK and the NAMER regions will be essential. The role will work within the IT team to develop company-wide standards and processes that meet or exceed internal customer expectations. The role principally focuses on IT Infrastructure-related tickets but will be expected to action basic application issues. Duties and Responsibilities Fulfilment of service requests and incidents in a timely manner, particularly those relating to the team based in USA and wider Americas regions Work closely with end-users, Business Analysts, and the wider Applications/Infrastructure teams to troubleshoot and resolve issues related to IT infrastructure Provide 1st and 2nd line infrastructure support for core services aligned to agreed service levels and working practices Managing the full lifecycle of user accounts, from creation to deactivation, including licensing assignments, group membership modifications, and access control, using Active Directory and Microsoft Entra ID Managing device deployment, security, and lifecycle using Microsoft Intune and Windows Autopilot, including zero-touch enrolment Adhering to pre-defined service management processes while addressing incidents Setup of laptops, mobile phones, printers and other devices for new starters and colleagues. Liaise with Infrastructure vendors and other IT personnel for problem resolution. Troubleshoot system issues providing resolution to business application issues providing updates as and when required. Work as part of the IT global operations team, taking open issues from the UK-based team at start of USA-working day, passing over issues to India at end local working day Be flexible to address other incidents and requests from the global IT queue Maintain company data standards and identify and implement procedures in areas where improvement in control is required. Recommend localized equipment and infrastructure changes or upgrades as required Potential for limited travel to other territories such as Mexico, Brazil and United Kingdom. Essential Skills and Experience Experience with IP networking, managed switches, wireless access points, and firewall technologies would be highly advantageous for this position. Windows 10/11 configuration and support. A solid understanding of the Microsoft Suite, including Microsoft 365, covering essential applications like Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint Ability to resolve complex functional and configuration issues within SLAs. Ability to clearly communicate technical information to non-technical staff. Ability to collaborate well working with different teams to manage and resolve issues. Ability to create and maintain clear and accurate system records and documentation. ITSM/ITIL Service desk experience Desirable Skills and Experience Zendesk Some exposure to basic activities on SAP ERP and/or CRM systems Vendor management, asset control, inventory tracking and lifecycle management of IT assets Experience working in a matrixed organization/environment Excellent organizational skills, including the ability to manage multiple workstreams and initiatives Benefits Competitive Compensation 20 days of PTO Medical, dental, and vision insurance 401(k) with an employer match Short-term disability insurance, basic life insurance A focus on growth and development opportunities Employee Assistance Program Living by the Peak Values Put Customer First, keep customer needs at the heart of every decision and action. Be Innovative, always curious and open to new ideas and better ways of doing things Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job Show Pride & Passion, be proud about what we do and enjoy our work Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment or other programs and activities.
Overview SAP Support Analyst Hybrid working - 1 day per week on site required in Birmingham Salary - Up to £45,000 per annum SAP Support Analyst required to provide 2nd line support across SAP applications. This position is focused around operational support, incident resolution and service excellence, ensuring SAP systems and connected applications remain stable, integrated and responsive to business requirements. Responsibilities Deliver 1st and 2nd line SAP support, managing incidents and service requests within SLA. Diagnose functional and technical issues across SAP HR, Payroll, FI, MM, SD and integrated third party systems. Assist the Team Lead in providing a high quality support service with timely resolutions and clear user communication. Triage and allocate service requests to SAP teams or wider IT resources to ensure effective resolution. Conduct root cause analysis and recommend preventative measures to reduce repeat issues. Support business readiness for system changes, upgrades and operational improvements. Maintain accurate end user documentation and support materials. Collaborate with stakeholders, vendors and IT teams to ensure system stability and continuous improvement. Experience supporting SAP integrations and third party applications. Strong understanding of ITSM processes, including incident, problem and request management within SLAs. Proven ability to perform root cause analysis and implement preventative actions. Confident supporting system changes, enhancements, upgrades and business readiness activities. Interested? Please submit your updated CV to Emma Siwicki at Harvey Nash for immediate consideration.
07/02/2026
Full time
Overview SAP Support Analyst Hybrid working - 1 day per week on site required in Birmingham Salary - Up to £45,000 per annum SAP Support Analyst required to provide 2nd line support across SAP applications. This position is focused around operational support, incident resolution and service excellence, ensuring SAP systems and connected applications remain stable, integrated and responsive to business requirements. Responsibilities Deliver 1st and 2nd line SAP support, managing incidents and service requests within SLA. Diagnose functional and technical issues across SAP HR, Payroll, FI, MM, SD and integrated third party systems. Assist the Team Lead in providing a high quality support service with timely resolutions and clear user communication. Triage and allocate service requests to SAP teams or wider IT resources to ensure effective resolution. Conduct root cause analysis and recommend preventative measures to reduce repeat issues. Support business readiness for system changes, upgrades and operational improvements. Maintain accurate end user documentation and support materials. Collaborate with stakeholders, vendors and IT teams to ensure system stability and continuous improvement. Experience supporting SAP integrations and third party applications. Strong understanding of ITSM processes, including incident, problem and request management within SLAs. Proven ability to perform root cause analysis and implement preventative actions. Confident supporting system changes, enhancements, upgrades and business readiness activities. Interested? Please submit your updated CV to Emma Siwicki at Harvey Nash for immediate consideration.
IT Infrastructure Analyst Department: Support Office Employment Type: Permanent - Full Time Location: Borehamwood Compensation: £40,000 - £45,000 / year Description Job Purpose - Optimising, improving our systems and infrastructure through maintenance and support. The role supports the IT team in delivering excellent 2nd/3rd line support to over 600 users across 170 stores and Head Offices in the UK and Europe. Systems maintenance - Helps implement and maintain all software/hardware deployed in order that all systems run smoothly and efficiently. Aspects of our IT infrastructure include: Multiple Servers across multiple locations Nutanix VM cluster of Microsoft Servers Veeam Backup Infrastructure Hybrid Entra ID Hybrid O365 Microsoft Exchange with Mimecast Cisco & Meraki networking MPLS network Microsoft Remote Desktop Service Applications SCCM Centralised Patch Management across desktops and servers Helpdesk support - Provides escalated 2nd/3rd line support for problems arising from the use of the IT infrastructure which can't be resolved by our Business Support Team. Policies and procedures - Contributes to group policies by providing guidance in relation to IT infrastructure ensuring that compliance is achieved. Project work - Co-design, Implementation and assistance in I.T. Projects Experience/Skills required Personal Attributes Have a natural aptitude for technology, solving problems and finding solutions Able to take on systems and technologies in which they have no training Credible and confident when talking about technology Excellent communication skills, both spoken and written Professional/presentable, personable and approachable Able to commute to Borehamwood within one hour Flexible with working hours, able to work evenings, weekends and bank holidays when required Available to travel abroad if required Windows 11 installation, deployment, administration and 2nd/3rd line support Windows 2025/2022/2019/2016 server administration and 2nd/3rd line support Virtual machine management Router & Firewall configuration and administration Networking TCP/IP troubleshooting DHCP/DNS troubleshooting Active directory & Group Policy administration Hybrid Entra ID Hybrid Exchange/Office 365 administration and 2nd/3rd line support Installation and configuration of Servers, PCs, laptops, printers and peripherals General hardware and software troubleshooting Experience of 1st and 2nd line customer facing technical support Worked in and understand a retail, wholesale or distributed company Beneficial Skill-set Azure/O365 Policy Management Microsoft SharePoint administration Microsoft SQL administration Sophos Central administration Mimecast Administration Veeam Backup Administration SCCM Imaging and Application packaging Fluent in French/Spanish/Dutch/German/Italian Suitable candidates must have 3rd line support experience in a Microsoft/Cisco based infrastructure and experience of customer facing technical support. Passion for your job, reliability, commitment, flexibility and eagerness to learn new technologies are a must.
07/02/2026
Full time
IT Infrastructure Analyst Department: Support Office Employment Type: Permanent - Full Time Location: Borehamwood Compensation: £40,000 - £45,000 / year Description Job Purpose - Optimising, improving our systems and infrastructure through maintenance and support. The role supports the IT team in delivering excellent 2nd/3rd line support to over 600 users across 170 stores and Head Offices in the UK and Europe. Systems maintenance - Helps implement and maintain all software/hardware deployed in order that all systems run smoothly and efficiently. Aspects of our IT infrastructure include: Multiple Servers across multiple locations Nutanix VM cluster of Microsoft Servers Veeam Backup Infrastructure Hybrid Entra ID Hybrid O365 Microsoft Exchange with Mimecast Cisco & Meraki networking MPLS network Microsoft Remote Desktop Service Applications SCCM Centralised Patch Management across desktops and servers Helpdesk support - Provides escalated 2nd/3rd line support for problems arising from the use of the IT infrastructure which can't be resolved by our Business Support Team. Policies and procedures - Contributes to group policies by providing guidance in relation to IT infrastructure ensuring that compliance is achieved. Project work - Co-design, Implementation and assistance in I.T. Projects Experience/Skills required Personal Attributes Have a natural aptitude for technology, solving problems and finding solutions Able to take on systems and technologies in which they have no training Credible and confident when talking about technology Excellent communication skills, both spoken and written Professional/presentable, personable and approachable Able to commute to Borehamwood within one hour Flexible with working hours, able to work evenings, weekends and bank holidays when required Available to travel abroad if required Windows 11 installation, deployment, administration and 2nd/3rd line support Windows 2025/2022/2019/2016 server administration and 2nd/3rd line support Virtual machine management Router & Firewall configuration and administration Networking TCP/IP troubleshooting DHCP/DNS troubleshooting Active directory & Group Policy administration Hybrid Entra ID Hybrid Exchange/Office 365 administration and 2nd/3rd line support Installation and configuration of Servers, PCs, laptops, printers and peripherals General hardware and software troubleshooting Experience of 1st and 2nd line customer facing technical support Worked in and understand a retail, wholesale or distributed company Beneficial Skill-set Azure/O365 Policy Management Microsoft SharePoint administration Microsoft SQL administration Sophos Central administration Mimecast Administration Veeam Backup Administration SCCM Imaging and Application packaging Fluent in French/Spanish/Dutch/German/Italian Suitable candidates must have 3rd line support experience in a Microsoft/Cisco based infrastructure and experience of customer facing technical support. Passion for your job, reliability, commitment, flexibility and eagerness to learn new technologies are a must.
Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. Additionally, the role holder will be responsible for all 1st line analysts operating in the region and therefore the ability to manage and inspire your team to deliver exemplary 1st line support services is key. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities Encompass line manager responsibilities for a group of 1st line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained. Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an "always learning" approach to minimise unnecessary delays to ticket resolution. A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur. Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless. Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their life cycle support and subsequent decommissioning (agnostic of technology type). Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues. Critically the role holder will have empathy and patience, considering the user experience in every interaction. Carry out additional duties commensurate to the role. Substantive experience in a 1st Line support. Experience or enthusiasm and desire to manage a group of talented individuals. Proactive approach to minimising failure demand in service, learning from tickets and demonstrably reducing repeat issues. Technical Skill Set Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation. Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail. Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required. Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive 'can do, will do' attitude, putting the customer at the heart of every interaction. Always curious with a willingness to learn and adapt to new technologies and processes. Azure Windows/O365/Entra/Active Directory VMWare Networking Principles Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
06/02/2026
Full time
Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. Additionally, the role holder will be responsible for all 1st line analysts operating in the region and therefore the ability to manage and inspire your team to deliver exemplary 1st line support services is key. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities Encompass line manager responsibilities for a group of 1st line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained. Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an "always learning" approach to minimise unnecessary delays to ticket resolution. A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur. Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless. Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their life cycle support and subsequent decommissioning (agnostic of technology type). Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues. Critically the role holder will have empathy and patience, considering the user experience in every interaction. Carry out additional duties commensurate to the role. Substantive experience in a 1st Line support. Experience or enthusiasm and desire to manage a group of talented individuals. Proactive approach to minimising failure demand in service, learning from tickets and demonstrably reducing repeat issues. Technical Skill Set Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation. Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail. Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required. Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive 'can do, will do' attitude, putting the customer at the heart of every interaction. Always curious with a willingness to learn and adapt to new technologies and processes. Azure Windows/O365/Entra/Active Directory VMWare Networking Principles Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Application Support Analyst Introduction CV Screen is recruiting an IT Application Support Analyst for a well-established Wealth Management organisation based in London, offering a hybrid working model and a salary of £45,000 plus excellent benefits. This is a fantastic opportunity to join a professional services business with a strong reputation, a national presence, and over a decade of continued growth. The role will suit a technically strong, service-driven IT professional who enjoys working in a regulated, client-focused environment and taking ownership of application and desktop support across a modern IT estate. Duties & Responsibilities Provide 1st to 3rd line support across desktop, Microsoft 365, identity, connectivity and core business applications Support and administer business-critical systems including CRM, portfolio and financial platforms Act as the main point of contact for IT incidents, owning issues through to resolution Liaise closely with third-party vendors, managing incidents, SLAs and service improvements Maintain documentation, support processes and assist with change and system improvements What Experience is Required At least 3 years experience in IT Support or Application Support within Wealth Management, legal or professional services Strong hands-on experience with Microsoft 365, Intune, identity and application support Experience working in a regulated environment and engaging with external IT suppliers. Knowledge of ITIL. Salary & Benefits Salary of £45,000 plus an excellent benefits package including private medical insurance, income protection, life cover, share schemes and 25 days holiday with the option to buy up to 5 additional days. Location Based in London with easy commutes from areas such as Croydon, Watford, Slough, Bromley, Romford and St Albans. Hybrid working with at least one day per week onsite. How to Apply Please apply by sending your CV to Kate Morgan at CV Screen in strict confidence. Alternate Job Titles Application Support Analyst IT Support Analyst Systems Support Analyst Desktop & Applications Support Analyst CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
05/02/2026
Full time
IT Application Support Analyst Introduction CV Screen is recruiting an IT Application Support Analyst for a well-established Wealth Management organisation based in London, offering a hybrid working model and a salary of £45,000 plus excellent benefits. This is a fantastic opportunity to join a professional services business with a strong reputation, a national presence, and over a decade of continued growth. The role will suit a technically strong, service-driven IT professional who enjoys working in a regulated, client-focused environment and taking ownership of application and desktop support across a modern IT estate. Duties & Responsibilities Provide 1st to 3rd line support across desktop, Microsoft 365, identity, connectivity and core business applications Support and administer business-critical systems including CRM, portfolio and financial platforms Act as the main point of contact for IT incidents, owning issues through to resolution Liaise closely with third-party vendors, managing incidents, SLAs and service improvements Maintain documentation, support processes and assist with change and system improvements What Experience is Required At least 3 years experience in IT Support or Application Support within Wealth Management, legal or professional services Strong hands-on experience with Microsoft 365, Intune, identity and application support Experience working in a regulated environment and engaging with external IT suppliers. Knowledge of ITIL. Salary & Benefits Salary of £45,000 plus an excellent benefits package including private medical insurance, income protection, life cover, share schemes and 25 days holiday with the option to buy up to 5 additional days. Location Based in London with easy commutes from areas such as Croydon, Watford, Slough, Bromley, Romford and St Albans. Hybrid working with at least one day per week onsite. How to Apply Please apply by sending your CV to Kate Morgan at CV Screen in strict confidence. Alternate Job Titles Application Support Analyst IT Support Analyst Systems Support Analyst Desktop & Applications Support Analyst CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Smart Integrations Analyst You'll be joining a leading UK real estate owner and developer with a long-term, sustainability-led approach to placemaking. The organisation delivers landmark commercial and mixed-use assets and combines strong financial backing with a collaborative, high-impact culture where individuals are empowered to influence outcomes and drive continuous improvement. Role Responsibilities Provide 1st and 2nd line support for smart building systems, integrations, and data platforms. Monitor data flows and system performance, ensuring uptime and service levels are met. Triage, resolve, and elevate support tickets, coordinating with third-party vendors where required. Oversee smart system support and maintenance contracts, working with internal architecture and digital teams. Support data recovery, reconciliation, and integration into enterprise platforms. Participate in project, service delivery, and change control forums. Work alongside field engineering teams to support on-site issues and wider network initiatives. Identify opportunities to automate, improve processes, and enhance system resilience. Maintain accurate asset documentation and support materials in line with standards. Role Requirements Experience supporting smart building, IoT, or integrated technology environments. Strong understanding of data flows, brokers, protocols, and cloud platforms (Azure/AWS). Working knowledge of networking technologies (LAN, WAN, wireless, IoT networks). Familiarity with building systems such as BMS, HVAC, lighting, and access control. Understanding of ITIL practices and service management principles. Ability to communicate complex technical issues clearly to non-technical stakeholders. Proactive, organised, and comfortable working in a fast-paced, operational environment.
05/02/2026
Full time
Smart Integrations Analyst You'll be joining a leading UK real estate owner and developer with a long-term, sustainability-led approach to placemaking. The organisation delivers landmark commercial and mixed-use assets and combines strong financial backing with a collaborative, high-impact culture where individuals are empowered to influence outcomes and drive continuous improvement. Role Responsibilities Provide 1st and 2nd line support for smart building systems, integrations, and data platforms. Monitor data flows and system performance, ensuring uptime and service levels are met. Triage, resolve, and elevate support tickets, coordinating with third-party vendors where required. Oversee smart system support and maintenance contracts, working with internal architecture and digital teams. Support data recovery, reconciliation, and integration into enterprise platforms. Participate in project, service delivery, and change control forums. Work alongside field engineering teams to support on-site issues and wider network initiatives. Identify opportunities to automate, improve processes, and enhance system resilience. Maintain accurate asset documentation and support materials in line with standards. Role Requirements Experience supporting smart building, IoT, or integrated technology environments. Strong understanding of data flows, brokers, protocols, and cloud platforms (Azure/AWS). Working knowledge of networking technologies (LAN, WAN, wireless, IoT networks). Familiarity with building systems such as BMS, HVAC, lighting, and access control. Understanding of ITIL practices and service management principles. Ability to communicate complex technical issues clearly to non-technical stakeholders. Proactive, organised, and comfortable working in a fast-paced, operational environment.
IT Support Engineer required to support internal users across 1st & 2nd line. The company are looking for a skilled IT Support Engineer to support their head office and satellite sites with a range of IT issues. This would be an excellent opportunity for an experienced 1st line engineer looking to step up to 2nd line or an established 2nd line support engineer looking for room to grow and take on more responsibility in a dynamic and technically challenging environment. The company are going through a period of growth and transformation which is expected to continue into 2026 and this role would offer plenty of training and progression opportunities. The position offers scope for progression, training opportunities, an excellent company culture and a starting salary up to 33,000 based on experience. Skill Requirements Active Directory Windows Server Windows 11 Office 365 support Nice to have's Exposure to network support Azure knowledge (commercial or through online courses) The company are working to a hybrid approach so you will be in the office twice a week and from home the rest. If you are looking to be part of a fast-moving, interesting business, at a time of growth then please apply to this advert or email your CV direct to (url removed) All candidates applying must be eligible to work in the UK without restrictions and able to commute to the Winchester area twice a week. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
04/02/2026
Full time
IT Support Engineer required to support internal users across 1st & 2nd line. The company are looking for a skilled IT Support Engineer to support their head office and satellite sites with a range of IT issues. This would be an excellent opportunity for an experienced 1st line engineer looking to step up to 2nd line or an established 2nd line support engineer looking for room to grow and take on more responsibility in a dynamic and technically challenging environment. The company are going through a period of growth and transformation which is expected to continue into 2026 and this role would offer plenty of training and progression opportunities. The position offers scope for progression, training opportunities, an excellent company culture and a starting salary up to 33,000 based on experience. Skill Requirements Active Directory Windows Server Windows 11 Office 365 support Nice to have's Exposure to network support Azure knowledge (commercial or through online courses) The company are working to a hybrid approach so you will be in the office twice a week and from home the rest. If you are looking to be part of a fast-moving, interesting business, at a time of growth then please apply to this advert or email your CV direct to (url removed) All candidates applying must be eligible to work in the UK without restrictions and able to commute to the Winchester area twice a week. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an 18 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester area as required. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
04/02/2026
Seasonal
Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an 18 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week. This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working. This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential. All applicants must be eligible to work in the UK and able to commute to the Winchester area as required. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
