424 jobs found

IT Support Analyst - 1 / 2 line - Birmingham - Hybrid Working IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in Birmingham. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service. Experience required: Minimum 12+ months of experience in a similar 1/2 line IT support role. Working with helpdesk software, MS Office 365 & Windows 11 Excellent understanding of various systems and a passion for learning about new and upcoming technology and software Ability to find solutions and assist staff at all levels Excellent communication skills Ability to prioritise tasks and deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1 / 2 Line IT Support via phone / email / service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely and on-premises Roll out software centrally and manually Offer user laptop health checks Adhere to firm wide security standards Managing all tasks via the helpdesk system Review ticket trends with the line manager and identify recurring issues Support team and firm with ad-hoc and project IT tasks My client is a leading professional services company and is currently undergoing expansion. They are looking for the right candidate to grow into this role and progress. They are looking to pay a starting salary of £27,000 - £32,000 + benefits. The role also offers Hybrid working, so 2/3 days in the office, the rest working from home. To apply press apply now or send your CV to . com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

2nd Line IT Support Engineer Join a dynamic IT support environment delivering 2nd line technical support, troubleshooting and cloud services support across Microsoft 365, Windows and Azure. This role offers hybrid working and strong career development within a managed services setting. If you've also worked in the following roles, we'd also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Second Line IT Support Engineer, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: Starting from £32,000 per annum + up to £8,000 Bonus + Benefits (see below) LOCATION: Hybrid working 3 days from either the office in London (E1) or client sites, and 2 days from home JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you'll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer to join a fast-paced IT support team delivering high-quality technical support and customer service. As a 2nd Line IT Support Engineer you will act as an escalation point for complex issues, supporting Microsoft environments including Windows, Microsoft 365 and Azure cloud services. You will also contribute to service desk operations, ensuring incidents are resolved efficiently. The 2nd Line IT Support Engineer will collaborate with colleagues, provide VIP support, assist with field engineering tasks and contribute to continuous improvement initiatives within a structured ITIL environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the 2nd Line IT Support Engineer include: Incident Management: Log, investigate and resolve technical incidents and service requests via phone, email and live chat Escalation Handling: Take ownership of complex issues escalated from 1st Line support Microsoft Support: Provide support across Windows 10/11, Microsoft 365, Entra ID, Active Directory, Intune and Autopilot Cloud Administration: Assist with Azure services, DNS, DHCP and infrastructure monitoring tools Onboarding Support: Configure devices, user accounts and access permissions for new starters Vendor Liaison: Work with third-party suppliers to resolve application and system issues SLA Management: Manage priority tickets and ensure delivery within agreed service levels Documentation: Maintain accurate records, updates and technical documentation VIP Support: Deliver high-quality support to senior stakeholders Field Support: Provide onsite support when required and cover field engineer absence Team Collaboration: Support colleagues and contribute to a positive, solution-focused team environment CANDIDATE REQUIREMENTS Previous experience in a 2nd line or technical support role within an IT helpdesk or service desk environment Strong troubleshooting skills across Microsoft Windows, Microsoft 365 and cloud technologies Experience with Azure administration, Active Directory and endpoint management tools Knowledge of ITIL processes and incident management best practice Ability to manage multiple priorities and work to SLAs Excellent communication and customer service skills Experience providing remote, onsite and user-facing support Strong problem-solving and critical thinking ability A proactive approach to continuous improvement and professional development BENEFITS Performance based bonus (up to £8,000) Hybrid working (two days working from home) Industry renowned training and certifications (sponsored) Personal development time with access to Pluralsight training platform Discretionary company sick pay 23 days' holiday plus Bank Holidays, increasing with length of service Day off on your birthday Inclusive working environment And more! APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14629 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

An entry-level Service Desk Analyst role focused on delivering high-quality first-line support and an excellent digital workplace experience. You will provide friendly, responsive technical assistance, resolve common IT issues, and support colleagues in using workplace technology effectively, escalating more complex problems where required. Client Details This organisation is a well-established entity within the Not for Profit industry, known for its contributions to research and innovation. Operating as part of a medium-sized team, the company prioritises technological excellence to support its operations. Description Act as first point of contact for IT support requests via ticketing system and walk-ups Resolve common hardware, software and access issues at first-line level Log, update and manage incidents and service requests in line with SLAs Provide clear guidance to users on Microsoft 365, Teams, OneDrive and workplace tools Support device setup, onboarding and offboarding for new starters and leavers Assist with basic user access requests, password resets and MFA queries Escalate complex issues to second-line teams with clear documentation Support asset tracking, equipment setup and basic AV/meeting room technology Follow IT processes, security standards and documentation procedures Profile A successful Service Desk Analyst should have: Experience in a junior IT support or Service Desk role preferred Strong customer service skills and a helpful, approachable manner Good working knowledge of Microsoft 365 and Windows environments Familiarity with ITSM tools such as FreshDesk or ServiceNow Basic understanding of devices, applications and user access support Ability to follow processes and document issues clearly Organised, reliable and able to manage multiple tickets effectively Willingness to learn and develop technical skills in a busy support environment Job Offer Competitive daily rate of £180 - £230 GBP. Opportunity to work in the Not for Profit industry in Stevanage with flexibity to work in London Be part of a medium-sized organisation with a focus on innovation. Chance to enhance your IT skills and gain valuable experience. Supportive and professional working environment. If you are ready to take the next step in your career as a Service Desk Analyst, apply now to join this exciting opportunity in London.

We are recruiting on behalf of a leading organisation seeking an experienced and hands-on 3rd Line Infrastructure Analyst on a 6 month FTC basis. This role is based Mon-Fri on-site in the Wokingham area. This role is focused on the technical execution of a major hybrid cloud strategy. We are looking for an expert to implement two parallel workstreams: On-Prem Modernisation: A large-scale project to upgrade the core on-prem Windows Server estate (from to 2022) and deploy SCCM. Cloud Migration: Assisting in the migration of specific, non-core workloads from the on-prem VMware environment to Microsoft Azure. If you are a 3rd line specialist who thrives in a complex hybrid environment, comfortable modernising on-prem systems one day and migrating to the cloud the next, we want to hear from you! Responsibilities Taking a hands-on lead in the execution of Windows Server upgrades (2008/2012/2016 to 2022). Hands-on deployment and configuration of SCCM for managing the hybrid estate. Executing the migration of on-prem virtual machines and services to Microsoft Azure. Providing 3rd line support, maintenance, and performance monitoring for the core VMware ESX & vSphere environment. Acting as the final technical escalation point for complex infrastructure issues. Supporting and maintaining core services including Active Directory, Group Policy, and MS365. Essential "Must-Have" Skills: Windows Server: Deep, demonstrable experience executing large-scale Windows Server upgrades. SCCM: Strong hands-on experience in deploying, configuring, and managing SCCM . Azure Migration: Proven experience with on-prem to Azure migrations and familiarity with Azure services. VMware: Proven ability to support, maintain, and monitor a VMware ESX & vSphere virtualised infrastructure. Core Infrastructure: Expertise in Active Directory, Group Policy, and MS365 administration. Desirable "Nice-to-Have" Skills: Desktop Virtualisation (Azure VDI). Cisco networking (Switches, Routers, ASAs). SharePoint or SQL Server. Backup solutions (e.g., Rubrik). Industry certifications (Microsoft, VMware, Cisco) What's on Offer This is an exceptional opportunity to join a major standardisation project and make a significant, hands-on impact on a company's IT infrastructure. The successful candidate will receive: A competitive salary of up to £47,500 20 days Holiday entitlement. Auto-enrolment pension scheme. Please note: The successful candidate must have the right to work in the UK and be available to work 5 days per week on site in the Wokingham area. My client is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. All applications will be judged on merit and skill, regardless of background. Ripple Recruitment is acting as an employment agency for this vacancy. Please note that due to the high volume of interest, we can only respond to shortlisted applicants. Thank you for your understanding.

Technical support - 2nd line - Temporary Location :Eastleigh / Southampton (Hybrid) Hours : Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00 Current shifts: 7:00am - 7:00pm 8:00am - 8:00pm 9:00am - 9:00pm Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer queries via calls, emails, and web portal Investigate and resolve technical issues, escalating when necessary Log and manage cases from start to finish, maintaining clear documentation Contribute to knowledge base updates and team knowledge sharing Collaborate with internal and global support teams Participate in continuous improvement initiatives Required Skills & Experience 18 months -2+ years' experience in technical helpdesk/support Strong customer service and communication skills Experience with Windows operating systems and basic networking Analytical and problem-solving abilities Ability to work effectively in a high-paced team environment Desirable Experience with SQL / database management Knowledge of payment systems or retail operations Additional language skills (Spanish or French) Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment

A junior Service Desk Analyst role providing first-line IT support across a busy user environment. You will be the initial point of contact for technical issues, supporting hardware, software and user access, while ensuring incidents are resolved or escalated efficiently to maintain a reliable and responsive IT service. Client Details The organisation is a small-sized healthcare provider committed to delivering exceptional services to its patients. It places a strong emphasis on leveraging technology to support its operations and enhance overall efficiency. Description Provide first-line IT support to users via phone, email and service desk tools Log, own and resolve incidents and service requests within agreed SLAs Troubleshoot and diagnose hardware and software issues Escalate unresolved issues to senior IT colleagues following defined procedures Support and maintain a mixed endpoint environment including Windows, iOS, printers and phones Deploy approved software and hardware and carry out user administration tasks Assist with internal moves, equipment setup and configuration Maintain accurate documentation and update tickets clearly Participate in a shift rota as required Profile Experience working in an IT Helpdesk or Service Desk role within an ITIL-aligned environment Working knowledge of Windows 11, including basic deployment support Working knowledge of Microsoft 365 applications and administration Experience with Active Directory and Azure/Entra user management Familiarity with service desk or ticketing tools (e.g. Jira Service Desk) Experience supporting desktop/laptop hardware and using remote support tools Strong communication skills and a professional, customer-focused approach Organised, flexible and able to manage workload in a fast-paced environment Job Offer Competitive daily rate between £100 to £130 inside IR35. Temporary role offering flexibility and valuable industry experience. Collaborative and supportive work environment. Apply now to take the next step in your career.

IT Service Desk Analyst Annual Salary: upto £30,000 (depending on experience) Location: Newton Abbot Job Type: Full-time We are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients dedicated ICT support team. This role involves supporting approximately 300 users, providing both remote and in-person support services. The ideal candidate will be a team player who values knowledge sharing and collective problem-solving to maintain our Microsoft 365, Windows Server, and Azure environments. Day-to-day of the role: Remote Support: Utilise TeamViewer for efficient remote troubleshooting for users across various office and warehousing locations. In-Person & Desk-side Support: Provide a visible and proactive in-person support presence, resolving hardware and software issues directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft 365 & Exchange Admin: Manage the Office 365 tenant, including Exchange Online (mailboxes, groups, permissions), Teams, and SharePoint. Identity & Security Management: Administer Active Directory (AD) and Azure AD (Entra ID). Server & Cloud Administration: Perform basic Windows Server administration and assist with Azure cloud resource management. Mobile & Hardware Support: Setup and troubleshoot iPhones, iPads, and Android devices. Build and configure hardware for user onboarding. Specialist Software: Provide administrative support for NetSuite ERP and handle Adobe Creative Suite installations and licensing. Required Skills & Qualifications: Collaborative Mindset: Proven team player who enjoys working in a small, fast-paced environment and is committed to knowledge sharing. Customer Service: Experience in customer liaison, with the ability to handle queries with patience and clarity. Attention to Detail: Meticulous approach to documentation, asset tracking, and ticket management. Technical Skills: Good working knowledge of Office 365, Exchange Online, Windows 11, Active Directory, and Azure Entra ID. Infrastructure & Security: Practical experience with Windows Server, Azure, and LastPass. Desirable Skills: Service Management: Background in logging and managing incidents using an ITIL framework. macOS Knowledge: Experience supporting Apple/macOS environments is advantageous but not essential. Certifications: ITIL Foundation, CompTIA A+, or Microsoft (MS-900 / AZ-900). If you are interested in this position please apply online or for more information please contact me on

Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you'll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up. Employer description: Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh. Overview: The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. Responsibilities: Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets. Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal. Contribute to the team's continual service improvement objectives; identify repeat incidents and highlight potential process improvements. Complete user access requests, software installs and local hardware requests. Build and maintain good working relationships with all teams across the organisation. Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team. Meet goals and KPIs as set by the line manager. Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements. Desirable skills: Professional and courteous telephone manner. Willingness to work flexible hours / shifts. Strong verbal and written communication skills. Experience of working in a team. Able to learn new technologies and work in a technical environment. Able to follow set processes & procedures and highlight potential improvements. Understanding of Microsoft products. Salary: £21,000 per annum. Working hours: Initially you will start working on an 8 hour shift pattern starting anywhere between 8am - 2pm Monday to Friday. With the Service Desk Analyst role you may move onto a 2pm - 10pm shift. Benefits: £21,000 salary - increasing to £26,000 once completed apprenticeship. Mentoring scheme throughout apprenticeship. Luxury office space based in the centre of Edinburgh. Mental health awareness benefits. Track record of taking on over 50 apprentices within service desk. Future prospects: With Computershare your further career development is vital, with Global Tech Support's Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more. This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your IT Support Professional SCQF Level 8. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

We are recruiting for an IT Operations person to join a team of 3 who run IT for a brilliant company based in Nursling. The company has 80 desktops, 15 servers and all the other infrastructure you would expect. The company operates across several sites, it is a successful and growing business, innovative and invests in IT. This role reports to the Board and will play a team role with two others to run all aspects of IT. The role plays a pivotal role in maintaining the stability, security and performance of the company's IT systems. It is a role you can make your own and input your continuous improvement ideas. The team and company are a fantastic work environment, one of the best. The Role This role will be part of a small but high performing team, focused on the following: Taking ownership of operational performance Providing assurance on service compliance, health and technical risks Champion best practice across service delivery, patch management and system resilience Act with some autonomy, taking ownership of IT operations Some specific tasks include: System & Infrastructure, ie: Windows Server/Active Directory/Group Policy Windows 11 Microsoft 365 Administration Hyper-V Virtual Servers Veeam Backup and Replication SQL database administration/Crystal reports TCP/IP, DNS, Routers, Firewalls, Switches, VPN's etc Support of mobile devices including tablets, phones, scanners etcc Service Delivery - ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. The Ideal Candidate We're looking for the following in the successful candidate: Solid, progressive experience in IT operations or Service delivery in a similar scale, 50-300 user Organisation. Hands on experience with Microsoft 365 and other Microsoft packages used in IT Understanding of networking fundamentals, patch management and system monitoring Practical knowledge of ITIL principles Able to work in a friendly, non competitive, collaborative environment In terms of personal attributes, it's important you are methodical, calm and able to make decisions, work independently and take ownership. The team and company are super nice, so you need to be a decent, ethical person who works well in a team. Additional Information This is working for a fantastic company who really value their staff. Please note, due to the volume of applications we are not always able to contact each applicant individually. If you have not heard from us within 3 working days of application please assume that you have been unsuccessful on this occasion.

IT Service Desk Analyst Location: Horsham Job Type: Full-time Salary: 35,000 This role involves supporting, monitoring, and maintaining our existing IT infrastructure, as well as working on new systems and upgrade projects. The ideal candidate will have a strong background in IT support and infrastructure management, with a focus on security and efficient system operation. Day-to-day of the role: Conduct cyber and information security activities in line with our ISO27001 certified Information Security Management System. Monitor and check backups, email systems, and software patches across desktops, servers, and applications. Import data into Oracle for development and test teams. Provide support to end users, including those in remote offices and working from home. Manage account creation and deletion for joiners and leavers. Install software on servers, desktops, and laptops. Order hardware and software as needed. Maintain the asset database and liaise with suppliers for warranty repairs. Perform other reasonable duties as required from time to time. Required Skills & Qualifications: Previous experience in a similar IT support role. Technical experience with Microsoft Windows 10/11, Windows Server 2016/2019/2022, Microsoft Hyper-V, Microsoft Exchange Online, Office 365, Active Directory, Azure AD, IP Networks, Switches & Cabling, and Backup Systems. PC troubleshooting and repair skills. Excellent organisational and time management skills. Ability to work with a high degree of attention to detail. Remains calm and objective under pressure. Effective problem-solving skills and ability to handle a diverse range of challenges. Ability to work independently while maintaining a logical and methodical approach. Demonstrates initiative and acts with integrity and enthusiasm. Desirable: Experience with Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast. Experience working in an ISO27001 environment.

Service Operations EUC Analyst Salary: Up to 38,000 plus other Veolia benefits Hours: 40 hours per week Location: Hybrid working 2-3 days in our Head office, Cannock, WS11 8JP When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Competitive salary and 15% bonus Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Working within DB&T lead on advising Senior members of DB&T on matters relating to EUC devices (laptops, Chrome devices, MACs, tablets, mobiles etc.). Be involved with EUC project delivery activities. Provide input into and help implement our strategy for EUC device health. Automate the common and complex tasking of the team where possible to improve both quality and our security posture. Through constant study and learning acquire skills, knowledge and recognisable qualifications in disciplines and technologies relevant to the post. To provide insight to other teams and departments. To provide support and resolution to our Customer's issues as raised through our incident management system (ServiceNow). As part of the wider Service Operations team assist in the management of AWS Connect and RingCentral. Ensure the deployment of Windows, Chrome devices, MAC OS patching for EUC devices. Deliver application patching with programmes of work that maintains version currency. This includes Chrome device extensions and applications. Ensure the implementation and adoption of the necessary controls to maintain the health of our assets. In a continuing programme of work remediate identified security vulnerabilities within the estate and address elements related to CyberEssentials and other certifications, audit and security requirements. For identified vulnerabilities determine activities that will prevent recurrence. Build and maintain the base build images for Windows based devices including those required for application and desktop streaming platforms (e.g. Appstream and Workspaces). Manage and control the deployment of the base images to all parties involved in the management of our assets. Conduct regular reviews of these base images, any changes or issues with interested parties and determine any corrective action as may be required. Working alongside the Asset Management team maintain our asset inventory for EUC devices. Chromebook / Chrome device administration including applications and extensions Microsoft Active Directory management, GPOs and asset removal. Work with the Asset Management team to advise on obsolescence. What we're looking for: Essential: Scripting / knowledge (PowerShell/Python/JSON/YAML or similar). Group policy administration. Microsoft Active Directory management (e.g. OU's, GPOs). Experience of working with in-house and third party technical teams to ensure appropriate solutions are identified and implemented. Good customer facing skills. Good diagnostic skills. Proven experience of continuous service improvement. Ability to work under pressure and to agreed timescales. Able to prioritise workload. Experience working across multiple technologies and platforms. Involvement in audits and certifications. Experience with Windows 11 and Office 365 Desirable: Google Administration. Practical experience of translating complex technical issues to non-technical staff within businesses and experience of participation in multidisciplinary forums. Google user administration and management. Full driving licence. Knowledge of DesktopCentral. Knowledge of ServiceNow. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Application Support Analyst Chesterfield + Home working (3 in, 2 at home) Up to 35,000 Your new role The Application Technical Support Analyst role involves hands on working in a customer support environment in providing a high level of support to my client's customers using their software. You will provide support via Zoho Desk and remote access with the occasional need for phone support. You will be able to resolve typical IT usage problems and online purchasing and payment problems. You will work as part of a global team and have the first line responsibility for their EU customers. The other support team members are based in the US and Sydney, Australia. The Application Technical Support Analyst is responsible for the reduction and clearance of tickets. This requires analysing, managing and resolve various defect, improvement and issue requests submitted from customers, and submit these to the software developers for inclusion in a future release of the software if unable to be resolved. Responsibilities Provides application support via Zoho Desk, remote access to customers, including the logging and follow-up of problems which are logged in a database. Develop and manage the support help websites when required, through the development of more automated features and facilities (such as searchable database and customer forums). Carrying out administration duties related to database of existing customer problems. Ensuring that client systems are fully operational, and any loss of service is restored in a timely and efficient manner. Providing a high level of service to our customers and adhering to our SLAs for response and restoration times Provides problem determination, workaround resolution, root cause analysis, major incident management. Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps and prepares for new version market releases. Undertake remote control over customers' computers when necessary to resolve problems. Improves client references by writing and maintaining documentation and FAQs. Improves system/software performance by identifying problems and recommending changes. Creating Technical documentation when required for inclusion in the technical support areas of the User Manual, as well as documentation for 1st Line Support staff around the world. Ensure that solution and application support documentation is maintained to the highest quality and accuracy. Maintains and updates job knowledge by participating in educational opportunities, maintaining personal networks. Experience needed Experience working on a Support Analyst / Help Desk and manging a ticketing system such as Zoho desk. Experience of application support (supporting desktop software, web applications, ERP or CRM systems). Installing software. Strong experience in Microsoft Windows technologies. 1st / 2nd line support for software and hardware (laptops, printers, devices) Ability to provide high level troubleshooting and support. Driven with strong customer focus. Great problem-solving skills and empathy for what the customer is really trying to say. A willingness to learn and a positive work attitude. Flexible, easy-going personality. Excellent written and oral communication skills. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: Service Support Analyst (Level 2) Salary: 40k DoE Location: Aylesbury, with hybrid working A growing organisation is seeking a Service Support Analyst to provide first- and second-line IT support across the business. This role is responsible for ensuring reliable IT services, supporting end users, and contributing to the ongoing improvement of systems, security, and service delivery. Key Responsibilities Provide 1st and 2nd line IT support across incident, problem, change, and service request management (aligned to ITIL practices). Log, prioritise, troubleshoot, and resolve technical issues; escalate to third-party providers where required. Support and maintain Microsoft cloud technologies, including Microsoft 365, Teams, Exchange Online, OneDrive, SharePoint, and Azure Virtual Desktop. Install, configure, and support laptops, desktops, printers, meeting room technology, and remote working setups. Manage user lifecycle processes (joiners, movers, leavers) and system access controls. Monitor and respond to cyber security alerts and email security controls, ensuring compliance with internal policies. Maintain accurate hardware and software inventories. Work closely with external IT suppliers and monitor their performance against service expectations. Assist with technology rollouts, including user communication, training, and support. Conduct risk assessments on incidents and escalate issues appropriately. Perform information security and data protection checks. Communicate effectively with non-technical stakeholders, providing clear updates on IT services. Skills & Competencies Strong troubleshooting and problem-solving abilities. Clear communication skills (technical and non-technical). Ability to manage multiple priorities and work under pressure. High attention to detail and strong organisational skills. Ability to work independently and collaboratively within a team. Proactive approach with a willingness to learn and develop. Understanding of change management and IT service processes. Awareness of cyber security best practices. Experience & Qualifications Essential: Experience supporting Microsoft Azure and Microsoft 365 environments. Proven experience in a customer-facing IT support role. Desirable: Degree in Computer Science or related discipline (or equivalent experience). Microsoft 365 certifications (e.g., Fundamentals or Administrator). Knowledge of IT infrastructure, ITIL methodology, and information security practices. Salary & Benefits Salary up to 40,000 (depending on experience). Discretionary bonus (up to 15%). 28 days annual leave plus bank holidays. Pension with employer contributions up to 10%. Life assurance (4x salary). Employee wellbeing support, training opportunities, and additional perks (e.g., volunteering leave, discounts, health initiatives). Working Arrangements Full-time, permanent role (35 hours per week). Primarily office-based, with limited flexible/home working options available depending on role and performance. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Your new company Your CompanyHays are working with a forward thinking, ambitious professional services organisation that places innovation, collaboration and people at the heart of everything they do. With a strong growth strategy and a modern approach to technology, the business supports hundreds of users across multiple UK locations and continues to invest heavily in its IT function. This is an organisation that values being inclusive, collaborative and refreshingly human, while also maintaining high standards of service delivery and operational excellence. Your RoleAs a Service Desk Analyst, you will play a key role in delivering high quality IT support to colleagues across the business. Acting as the first point of contact, you will take ownership of incidents and service requests from initial logging through to resolution, ensuring excellent communication throughout. Key responsibilities include: Providing 1st and 2nd line technical support to a large user base via the IT Service Desk Logging, managing and resolving incidents and requests within agreed SLAs, escalating where appropriate Supporting day to day technology including laptops, software, printers and mobile devices Working closely with 3rd line infrastructure and application teams to support and improve core services Operating within ITIL processes, including incident, problem, change, knowledge and asset management Maintaining a strong focus on customer service while working effectively in a fast paced environment This role is office based in Belfast, full time, with occasional funded travel to another UK office for training and team days. What You Need to Succeed To be successful in this role, you will bring a combination of strong technical capability and excellent customer service skills, including: Proven experience providing 1st and 2nd line support within an IT Service Desk environment Strong working knowledge of Microsoft 365, including business productivity tools Experience with Azure, Intune, and a solid understanding of cyber and information security principles A customer focused mindset with the ability to communicate clearly and professionally Strong organisational skills, able to manage multiple tasks and priorities simultaneously A proactive, self motivated approach with the ability to work both independently and as part of a team The ability to remain calm under pressure and work effectively to deadlines What You Will Get in ReturnIn return, you will join an organisation that genuinely invests in its people and offers: The opportunity to work within a growing, ambitious IT function Exposure to a modern technology environment with ongoing service improvement initiatives Comprehensive training and professional development to support your career progression A collaborative, inclusive culture with a strong focus on wellbeing A competitive benefits package designed to support both professional and personal needs This is an excellent opportunity for a Service Desk professional looking to take the next step in their career within a supportive and progressive environment. You will be the main point of contact at the Belfast Office, but have strong support from head office. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An automotive component manufacturer with sites across Europe requires an IT Service Desk Analyst to act as the first point of contact for all IT users within the automotive manufacturing organisation. The ideal candidate will have proven IT system knowledge. Commutable from: St Helens, Warrington, Halewood, Liverpool, Prescot, Knowsley, Widnes Salary: £28,000 - £33,000 p.a. Suitable for: IT Support Analyst, Service Desk Technician, Help Desk Analyst, IT Help Desk Technician, Desktop Support Analyst, Technical Support Analyst, IT Support Technician, First Line Support Analyst (1st Line Support), Help Desk Support Technician The Role Reporting into the IT Manager you will have the following duties: - Incident and request management logging and tracking user issues ensuring all incidents are assigned with the correct priority. - Technical support resolve common IT issues with hardware, software and network connectivity. - User access management The creation and deletion of user accounts. The Person Educated to a minimum of CompTIA level you will have the following experience: - A basic understanding of IT concepts with a willingness to develop deeper technical competence. - Proven ability to own tasks and see them through to completion. - Willingness to travel between your main site in the North West to the sister plant in the West Midlands. To apply for this opportunity please click to apply or contact Greg Kneuss at the Ethero office in Telford for further details.

IT Support Analyst Bristol £35,000 - £40,000 DOE Manufacturing Environment On-Site Role Career Development Opportunity A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands-on, site-based role offering real autonomy and long-term technical development. You'll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast-paced, IT-dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems. Key Responsibilities Provide on-site IT support for desktops, laptops, mobile devices/scanners and printers Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues Support Microsoft 365 and end-user applications including ERP Act as first responder for IT incidents and system outages Support manufacturing/shop-floor IT systems Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues Maintain accurate documentation and ticket updates Assist with ERP user setup, support and documentation Required Skills & Experience Proven experience in an IT Support Technician, IT Support Analyst, or similar role Strong knowledge of Windows environments and Microsoft 365 Experience supporting desktops, laptops, printers and networked devices Understanding of client/server networking, VPNs, WANs Experience in a manufacturing or food production environment (desirable) ERP system user administration experience (desirable) Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Development Opportunity This role offers genuine career progression. You will have the opportunity to develop skills in: SQL JavaScript ERP systems Working alongside MSPs on infrastructure and development projects

JOB DESCRIPTION About the role Our IT colleagues are vital to the smooth running and maintenance of the systems that enable The Guinness Partnership to successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively. We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time 35 hour per week basis. We currently operate a hybrid working pattern, where you will work 2 days per week at Bower House, and 3 days remotely. However, please note the first 4 weeks will be fully office based to complete the mandatory initial training period. The successful applicant will provide 1st line technical services across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple job queues and third-party supplier calls, ensuring specific types of incidents or requests are assigned to the appropriate individual, team, or manager. You will also be responsible for updating the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible. What we are looking for We are a customer-focused organisation so we know that how we do things is just as important as what we do. You will not only be a skilled Service Desk Analyst, but you will also have great customer service skills and a willingness to ensure customers queries are fixed on the first attempt. You will also be able to demonstrate these essential skills: Proven experience as a Service Desk Analyst or similar technical role. Excellent customer service skills. Proven ability to work methodically, define and obtain agreed procedures. Excellent prioritisation skills. Proven ability to provide accurate and clear responses to IT. Excellent knowledge of the Knowledge Management process. Able to maintain good supplier relationships. Excellent oral and written communications. Working knowledge of Microsoft Windows operating systems and Microsoft Office applications. Essential Qualifications: Educated to GCSE level or equivalent. Desirable Qualifications: ITIL qualification or equivalent. Microsoft accreditation or equivalent. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP TGPCVL

IT Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts. To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset s lifecycle. Experience/Skills You ll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed / hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). Desirable: ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

IT Service Desk Analyst Aldershot Location: Aldershot (with travel when required) Employment Type: Full Time Working Hours: Monday to Friday What s in it for you We believe in looking after our people, and it shows. When you join Ipsum, you re not just taking a job - you re starting a career with real support behind it.? 25 annual leave plus bank holidays with the option to buy more Group Personal Pension Plan Career development & progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP?and Mental health support & counselling services? Cycle to Work scheme? Discount club - supermarkets, phone bills, gyms & more!? Life assurance cover? Long service recognition? Active local social committees? Regular social events? Paid volunteering opportunities in your community? About the role As an IT Service Desk Analyst, you will provide first-line support to the business, acting as the initial point of contact for IT queries, incidents, and service requests. You will deliver effective customer support in line with ITSM best practices, providing guidance and training to users where needed, ensuring issues are logged, resolved, or escalated appropriately, and helping maintain high standards of service quality and performance across the IT Service Desk. As an IT Service Desk Analyst you will Act as the first point of contact for IT services, delivering high?quality first?line technical support in line with ITSM best practices and a strong customer?service focus. Log, manage, and resolve incidents and service requests accurately within the ITSM system, taking ownership through ITIL processes to ensure SLA, quality, and performance targets are met. Support IT operations, including user onboarding/offboarding, device setup, access management, asset tracking, and maintaining IT standards, policies, procedures, and the knowledgebase. Work collaboratively with the wider IT team and stakeholders to support change management activities, the IT roadmap, and the delivery of business?critical IT services during operational hours. Assist the Service Desk Manager with service improvement initiatives, customer feedback programmes, and provide support and cover across the IT function when required. Adhere to all company and IT policies, including health & safety, security, and data protection, and undertake any other duties appropriate to the role as directed. About you You ll be a customer?focused IT professional with experience providing first?line support, comfortable working with Microsoft technologies including Windows Server and client operating systems, Microsoft 365 and Entra ID, Exchange, networking (WAN/LAN/Wi?Fi), mobile device management, and security tools such as anti?virus solutions. An understanding of IT Service Management principles is important, with ITIL Foundation certification (or a willingness to complete it) required. A degree or equivalent in an IT?related subject is desirable but not essential. You ll bring strong problem?solving and organisational skills, with the ability to work independently, manage priorities, and remain calm under pressure. With excellent verbal and written communication skills, you ll take pride in delivering high?quality customer service and supporting users in a professional, approachable, and solution?focused manner. Our commitment to Equal Opportunities ? We re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we re committed to building a diverse and inclusive workforce.?Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.?

IT Service Desk Analyst Sheffield Exclusive Role Full Time 8.30 AM - 4.30 PM £27,000 - £28,000 Travel Required Working Hours Monday to Friday, 8:30 AM 4:30 PM (1 day from home) Eaton Syalon are supporting a key client with an exclusive opportunity for a IT Service Desk Analyst to join their in-house IT team. This is a varied, hands on role where you will act as the first point of contact for all internal IT support queries, ensuring timely resolution and a high standard of service across the organisation. The Role You will support users across multiple sites, troubleshooting technical issues and keeping day to day operations running smoothly. This position would suit someone proactive, customer-focused and confident working in a fast-paced environment. Key Responsibilities: Act as the first point of contact for IT-related queries via phone, email and ticketing systems Log, prioritise and manage support tickets in line with SLAs Troubleshoot hardware, software and basic network issues Support users with Windows operating systems and Microsoft 365 (Outlook, Teams, SharePoint) Manage user accounts via Active Directory (password resets, permissions, access) Escalate more complex issues to second-line support where required Maintain accurate documentation of issues, resolutions and IT assets Support onboarding and offboarding processes including device setup and access Qualifications Degree or diploma in IT, Computer Science, or related field (preferred) Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus Location & Travel This role is based in Sheffield with travel required once per week to either the Nottingham or Scunthorpe office on a rotational basis. Candidates must be able to drive to be considered for this role. If you are interested in this opportunity, please apply or get in touch for more information.