Job Description We are looking for a highly motivated and enthusiastic Junior RPA Business Analyst to join our local government client in Southwark, London. This is an excellent opportunity for someone keen to learn and grow in Robotic Process Automation (RPA). The successful candidate will receive comprehensive training and support to develop their RPA skills and knowledge. Responsibilities Assist in the analysis and documentation of business processes to identify opportunities for automation. Support the development and implementation of RPA solutions to improve efficiency and productivity. Collaborate with stakeholders to gather requirements and ensure that RPA solutions meet business needs. Participate in training sessions and workshops to deepen Understanding of RPA tools and techniques. Provide support to the RPA development team in designing, testing, and deploying automation solutions. Maintain accurate and up-to-date documentation of RPA processes and solutions. Qualifications Essential GCSE (or equivalent) in English Language and Mathematics. Degree in Business, Information Technology, or a related field. Basic knowledge of programming languages such as Python or JavaScript Advanced skills in Microsoft Office, including Word, Excel, Outlook, Social Media, and CRM systems. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Basic Understanding of business processes and workflows. Keen interest in technology and automation. Ability to work independently and as part of a team. Willingness to learn and adapt to new tools and technologies. Training Provided: Comprehensive training on RPA tools and techniques. Workshops and hands-on sessions to develop practical RPA skills. Ongoing support and mentorship from experienced RPA professionals. Access to online resources and training materials to enhance learning. Compliance Requirements 3 Years of References Willingness to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment business for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
31/03/2026
Contractor
Job Description We are looking for a highly motivated and enthusiastic Junior RPA Business Analyst to join our local government client in Southwark, London. This is an excellent opportunity for someone keen to learn and grow in Robotic Process Automation (RPA). The successful candidate will receive comprehensive training and support to develop their RPA skills and knowledge. Responsibilities Assist in the analysis and documentation of business processes to identify opportunities for automation. Support the development and implementation of RPA solutions to improve efficiency and productivity. Collaborate with stakeholders to gather requirements and ensure that RPA solutions meet business needs. Participate in training sessions and workshops to deepen Understanding of RPA tools and techniques. Provide support to the RPA development team in designing, testing, and deploying automation solutions. Maintain accurate and up-to-date documentation of RPA processes and solutions. Qualifications Essential GCSE (or equivalent) in English Language and Mathematics. Degree in Business, Information Technology, or a related field. Basic knowledge of programming languages such as Python or JavaScript Advanced skills in Microsoft Office, including Word, Excel, Outlook, Social Media, and CRM systems. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Basic Understanding of business processes and workflows. Keen interest in technology and automation. Ability to work independently and as part of a team. Willingness to learn and adapt to new tools and technologies. Training Provided: Comprehensive training on RPA tools and techniques. Workshops and hands-on sessions to develop practical RPA skills. Ongoing support and mentorship from experienced RPA professionals. Access to online resources and training materials to enhance learning. Compliance Requirements 3 Years of References Willingness to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment business for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Join us as a PostgreSQL SRE at Barclays where you'll effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimizing disruption to operations. In this role you will assume a key technical leadership role. You will shape the direction of our database administration, ensuring our technological approaches are innovative and aligned with the Bank's business goals. To be successful as a PostgreSQL SRE, you should have: Experience as a Database Administrator, with a focus on PostgreSQL and similar database technologies such as Oracle or MS-SQL. A background in implementing and leading SRE practices across large organizations or complex teams. Hands-on experience on Containers and Kubernetes Experience with DevOps automation tools such as Code versioning (git), JIRA, Ansible, database CI/CD tools and their implementation. Some other highly valued skills may include: Expertise with scripting languages (e.g. PowerShell, Python, Bash) for automation/migration tasks Experience of working on Data migration tools and software's Expertise in system configuration management tools such as Chef, Ansible for database server configurations. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills This role can be based in our Knutsford or Glasgow, office. Purpose of the role To apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. Accountabilities Availability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning. Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring. Development of tools and scripts to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience. Monitoring and optimisation of system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning. Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure smooth and efficient operations. Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Investment
06/10/2025
Full time
Join us as a PostgreSQL SRE at Barclays where you'll effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimizing disruption to operations. In this role you will assume a key technical leadership role. You will shape the direction of our database administration, ensuring our technological approaches are innovative and aligned with the Bank's business goals. To be successful as a PostgreSQL SRE, you should have: Experience as a Database Administrator, with a focus on PostgreSQL and similar database technologies such as Oracle or MS-SQL. A background in implementing and leading SRE practices across large organizations or complex teams. Hands-on experience on Containers and Kubernetes Experience with DevOps automation tools such as Code versioning (git), JIRA, Ansible, database CI/CD tools and their implementation. Some other highly valued skills may include: Expertise with scripting languages (e.g. PowerShell, Python, Bash) for automation/migration tasks Experience of working on Data migration tools and software's Expertise in system configuration management tools such as Chef, Ansible for database server configurations. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills This role can be based in our Knutsford or Glasgow, office. Purpose of the role To apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. Accountabilities Availability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning. Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring. Development of tools and scripts to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience. Monitoring and optimisation of system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning. Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure smooth and efficient operations. Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Investment
Join us at Barclays as a Mainframe DB2 System Specialist, where you'll help build and maintain resilient infrastructure platforms supporting vital applications and data systems. Apply cutting-edge engineering and automation to ensure reliability, scalability, and security across our core technologies. To be successful as a Mainframe DB2 System Specialist, you should have experience with: Experienced in the installation, maintenance, and upgrade of the IBM DB2 product and of DB2 related products (DB2 CA, DB2 connect, Data Studio,etc). Excellent understanding of Mainframe operating system tools: - TSO, JCL, REXX,SQL etc. Several years practical experience working as a DB2 Systems Programmer. Strong understanding of system performance and monitoring techniques. Some other highly valued skills may include: Experience with Dev Ops tooling e.g. VS Code, Db2 Developer extensions etc. Experience with z/OSMF. Experience with Broadcom and IBM Db2 tools. Experience with Db2 internal and RACF Security. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Knutsford (preferred)/Glasgow. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
06/10/2025
Full time
Join us at Barclays as a Mainframe DB2 System Specialist, where you'll help build and maintain resilient infrastructure platforms supporting vital applications and data systems. Apply cutting-edge engineering and automation to ensure reliability, scalability, and security across our core technologies. To be successful as a Mainframe DB2 System Specialist, you should have experience with: Experienced in the installation, maintenance, and upgrade of the IBM DB2 product and of DB2 related products (DB2 CA, DB2 connect, Data Studio,etc). Excellent understanding of Mainframe operating system tools: - TSO, JCL, REXX,SQL etc. Several years practical experience working as a DB2 Systems Programmer. Strong understanding of system performance and monitoring techniques. Some other highly valued skills may include: Experience with Dev Ops tooling e.g. VS Code, Db2 Developer extensions etc. Experience with z/OSMF. Experience with Broadcom and IBM Db2 tools. Experience with Db2 internal and RACF Security. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Knutsford (preferred)/Glasgow. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us as a PostgreSQL SRE at Barclays where you'll effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimizing disruption to operations. In this role you will assume a key technical leadership role. You will shape the direction of our database administration, ensuring our technological approaches are innovative and aligned with the Bank's business goals. To be successful as a PostgreSQL SRE, you should have: Experience as a Database Administrator, with a focus on PostgreSQL and similar database technologies such as Oracle or MS-SQL. A background in implementing and leading SRE practices across large organizations or complex teams. Hands-on experience on Containers and Kubernetes Experience with DevOps automation tools such as Code versioning (git), JIRA, Ansible, database CI/CD tools and their implementation. Some other highly valued skills may include: Expertise with scripting languages (e.g. PowerShell, Python, Bash) for automation/migration tasks Experience of working on Data migration tools and software's Expertise in system configuration management tools such as Chef, Ansible for database server configurations. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills This role can be based in our Knutsford or Glasgow, office. Purpose of the role To apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. Accountabilities Availability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning. Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring. Development of tools and scripts to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience. Monitoring and optimisation of system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning. Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure smooth and efficient operations. Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Investment
06/10/2025
Full time
Join us as a PostgreSQL SRE at Barclays where you'll effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimizing disruption to operations. In this role you will assume a key technical leadership role. You will shape the direction of our database administration, ensuring our technological approaches are innovative and aligned with the Bank's business goals. To be successful as a PostgreSQL SRE, you should have: Experience as a Database Administrator, with a focus on PostgreSQL and similar database technologies such as Oracle or MS-SQL. A background in implementing and leading SRE practices across large organizations or complex teams. Hands-on experience on Containers and Kubernetes Experience with DevOps automation tools such as Code versioning (git), JIRA, Ansible, database CI/CD tools and their implementation. Some other highly valued skills may include: Expertise with scripting languages (e.g. PowerShell, Python, Bash) for automation/migration tasks Experience of working on Data migration tools and software's Expertise in system configuration management tools such as Chef, Ansible for database server configurations. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills This role can be based in our Knutsford or Glasgow, office. Purpose of the role To apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. Accountabilities Availability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning. Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring. Development of tools and scripts to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience. Monitoring and optimisation of system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning. Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure smooth and efficient operations. Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Investment
Job Title: IT Support Assistant Salary: £35,000 - £40,000 per year (plus bonus and benefits) Job Type: Full-time, Permanent Location: Reigate (on-site, Monday to Friday) Benefits: Competitive salary with yearly bonus , Company pension , Employee discounts , Health & wellbeing programme , Enhanced maternity and paternity leave , Bereavement leave , Sick pay &Free on-site parking! The Role: This is an excellent opportunity for someone looking to develop their IT career in a varied and hands-on role. As an IT Support Assistant, you will play a key part in maintaining IT systems and supporting end users, while gaining exposure to a wide range of technologies. You'll work alongside an experienced IT lead, who will provide mentoring and support to help you progress. Key Responsibilities: Act as first-line support for hardware, software, and network issues. Set up and maintain laptops, desktops, mobile devices, and printers. Provide user support for common applications, including Microsoft Office. Carry out routine system checks, maintenance, and updates. Assist with Active Directory tasks such as account creation and password resets. Troubleshoot wired and wireless network connectivity problems. Support IT-related projects and system upgrades. Learn and assist with database systems, contributing to automation and process improvements. Skill Set Required: Genuine interest in IT with hands-on experience (work, study, or personal projects). Basic knowledge of Windows systems, PC hardware, networking, and Active Directory. Confident with Microsoft Office and standard software. Strong problem-solving skills and ability to explain technical issues clearly. Self-motivated, organised, and a good team player. 1-2 years' IT support experience and relevant education. Exposure to scripting (PowerShell, Python) and relational databases (Desirable) Reliable, proactive, and patient when supporting users (Desirable) For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
03/10/2025
Full time
Job Title: IT Support Assistant Salary: £35,000 - £40,000 per year (plus bonus and benefits) Job Type: Full-time, Permanent Location: Reigate (on-site, Monday to Friday) Benefits: Competitive salary with yearly bonus , Company pension , Employee discounts , Health & wellbeing programme , Enhanced maternity and paternity leave , Bereavement leave , Sick pay &Free on-site parking! The Role: This is an excellent opportunity for someone looking to develop their IT career in a varied and hands-on role. As an IT Support Assistant, you will play a key part in maintaining IT systems and supporting end users, while gaining exposure to a wide range of technologies. You'll work alongside an experienced IT lead, who will provide mentoring and support to help you progress. Key Responsibilities: Act as first-line support for hardware, software, and network issues. Set up and maintain laptops, desktops, mobile devices, and printers. Provide user support for common applications, including Microsoft Office. Carry out routine system checks, maintenance, and updates. Assist with Active Directory tasks such as account creation and password resets. Troubleshoot wired and wireless network connectivity problems. Support IT-related projects and system upgrades. Learn and assist with database systems, contributing to automation and process improvements. Skill Set Required: Genuine interest in IT with hands-on experience (work, study, or personal projects). Basic knowledge of Windows systems, PC hardware, networking, and Active Directory. Confident with Microsoft Office and standard software. Strong problem-solving skills and ability to explain technical issues clearly. Self-motivated, organised, and a good team player. 1-2 years' IT support experience and relevant education. Exposure to scripting (PowerShell, Python) and relational databases (Desirable) Reliable, proactive, and patient when supporting users (Desirable) For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
This is an Assistant Vice President (AVP) role within the Markets Operations Organisation. The role sits within a newly created team in the Equity Derivative Middle Office with a primary function of adjusting live positions affected by Corporate Actions in the Front Office Risk System for all EMEA Equity Trading Desks. You will play a pivotal part in helping to support the lifecycle of a trade at key junctures. Working to ensure all positions are correctly captured in risk systems and flow through our front to back Operations teams, with no issues. This is a great opportunity to join a high performing, high profile and energized team providing key support on a daily basis, and working directly with our Global Traders and Clients. You will build a strong network with the Front and Middle Office functions and will also gain experience dealing with all types of traded securities from vanilla options to more complex exotic options and structured products We're seeking individuals with at least 5 years work experience, and the ideal candidate will be familiar with corporate actions and their effects on trading positions. You will have the opportunity to recommend creative suggestions and work on new and existing projects to improve processes and workflows to minimize losses from failed internal processes, inadequate controls, and emerging risk in order to better serve our Clients. This is an exciting opportunity to kick start your career at Citi! We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations team and make a difference! Corporate Action Risk Management: Overseeing and executing a critical core operations activity to maintain correct risk through corporate action events and ensuring controls are continually monitored, and potential risks escalated on a timely basis Daily Collaboration across Global Clients, Trading, and Operations teams to provide solutions and identify/resolve root cause. Acting as key point of contact for the team across internal and external stakeholders Identifying trends, synergies and weaknesses across products and regions Recommending control enhancements as needed People & Inclusion Agenda: Promoting a culture of continuous improvement and cultivating a robust service and control environment Championing diversity and inclusion to create a working environment which allows our People to thrive and excel Organisational Transformation: Providing input to simplify, improve and measure processes by delivering enhancements to the control environment, and the customer journey with input to design techniques and digital automation Providing valuable input into strategic platform re-engineering initiatives, reducing manual touch points and aligning tech delivery vs. business goals and wallet share optimization Providing input into initiatives to continuously improve straight through processing (STP) rates, including the use of robotics, workflow and other innovative re-engineering techniques Qualifications: Over 5 years of experience in a related role Experience in dealing with Trade Bookings, Front to Back trade flows, Trade Support or Middle Office Functions Strong understanding of Equity Derivatives Demonstrated project management and delivery skills Ability to work under pressure and manage to deadlines Ability to work in a fast-paced environment Consistently demonstrates clear and concise written and verbal communication Attention to detail and problem-solving skills Process improvement and efficiency mindset Understanding of systems and technology platforms Expert Excel user and coding ability (VBA, SQL) for data analysis and process automation Education: Bachelor's degree/University degree or equivalent experience Organization Overview: Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion. We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs. Our Operations groups are core to the success of the Markets business and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group, dedicated to overseeing the Organizational service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi. Our Business Intelligence and Process Re-engineering group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi's innovation labs to drive optimization, and overall play a pivotal role in enabling us to transform to achieve our target operating model. Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning. Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation. We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry. ------------------------------------------------- Job Family Group: Operations - Transaction Services ------------------------------------------------- Job Family: Transaction Capture Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
21/09/2022
Full time
This is an Assistant Vice President (AVP) role within the Markets Operations Organisation. The role sits within a newly created team in the Equity Derivative Middle Office with a primary function of adjusting live positions affected by Corporate Actions in the Front Office Risk System for all EMEA Equity Trading Desks. You will play a pivotal part in helping to support the lifecycle of a trade at key junctures. Working to ensure all positions are correctly captured in risk systems and flow through our front to back Operations teams, with no issues. This is a great opportunity to join a high performing, high profile and energized team providing key support on a daily basis, and working directly with our Global Traders and Clients. You will build a strong network with the Front and Middle Office functions and will also gain experience dealing with all types of traded securities from vanilla options to more complex exotic options and structured products We're seeking individuals with at least 5 years work experience, and the ideal candidate will be familiar with corporate actions and their effects on trading positions. You will have the opportunity to recommend creative suggestions and work on new and existing projects to improve processes and workflows to minimize losses from failed internal processes, inadequate controls, and emerging risk in order to better serve our Clients. This is an exciting opportunity to kick start your career at Citi! We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations team and make a difference! Corporate Action Risk Management: Overseeing and executing a critical core operations activity to maintain correct risk through corporate action events and ensuring controls are continually monitored, and potential risks escalated on a timely basis Daily Collaboration across Global Clients, Trading, and Operations teams to provide solutions and identify/resolve root cause. Acting as key point of contact for the team across internal and external stakeholders Identifying trends, synergies and weaknesses across products and regions Recommending control enhancements as needed People & Inclusion Agenda: Promoting a culture of continuous improvement and cultivating a robust service and control environment Championing diversity and inclusion to create a working environment which allows our People to thrive and excel Organisational Transformation: Providing input to simplify, improve and measure processes by delivering enhancements to the control environment, and the customer journey with input to design techniques and digital automation Providing valuable input into strategic platform re-engineering initiatives, reducing manual touch points and aligning tech delivery vs. business goals and wallet share optimization Providing input into initiatives to continuously improve straight through processing (STP) rates, including the use of robotics, workflow and other innovative re-engineering techniques Qualifications: Over 5 years of experience in a related role Experience in dealing with Trade Bookings, Front to Back trade flows, Trade Support or Middle Office Functions Strong understanding of Equity Derivatives Demonstrated project management and delivery skills Ability to work under pressure and manage to deadlines Ability to work in a fast-paced environment Consistently demonstrates clear and concise written and verbal communication Attention to detail and problem-solving skills Process improvement and efficiency mindset Understanding of systems and technology platforms Expert Excel user and coding ability (VBA, SQL) for data analysis and process automation Education: Bachelor's degree/University degree or equivalent experience Organization Overview: Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion. We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs. Our Operations groups are core to the success of the Markets business and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group, dedicated to overseeing the Organizational service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi. Our Business Intelligence and Process Re-engineering group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi's innovation labs to drive optimization, and overall play a pivotal role in enabling us to transform to achieve our target operating model. Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning. Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation. We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry. ------------------------------------------------- Job Family Group: Operations - Transaction Services ------------------------------------------------- Job Family: Transaction Capture Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
UI Full Stack C# Web API Developer - ChatBot AI Investment Bank At least 8 years software development experience ideally with a recent focus on trading systems General understanding of finance and structured investment products, particularly from a sales perspective Passionate about automating all things and understand the importance of being a customer advocate Solid experience in Client Server infrastructure, UI, Back End APIs, workflow execution Solid experience in restful/JSON APIs, eg using WebAPI Solid experience in high scalability, availability, resiliency, multithreaded architectures and optimised UI's Solid experience with relational databases and SQL knowledge Proficient in C#, Python, with a good knowledge of API ecosystems Experience with Real Time messaging protocols, protobufs, etc. Ability to write unit tests within standard frameworks Ability and willingness to learn quickly and adapt to a fast changing environment, with a strong interest in continuous improvement and delivery. Excellent knowledge of programming best practices, design patterns etc. Strong problem solving skills. Understand fundamental design principles behind a scalable application Advanced knowledge of development tools to troubleshoot web-based applications Strong problem solving skills and good understanding of the best practices and importance of Test Automation processes Demonstrated ability to work in a fast paced environment managing multiple demands and shifting priorities Strong Planning & Priority Setting - monitors progress and adapts plans according to changes in circumstances Excellent oral and written communication skills; with a client service focus and strong influencing skills to foster adoption An ability to design performant software and an understanding of application performance profiling. ChatBot or Virtual Assistant experience Experience in Data Analytics and visualization solutions (Tableau, Power BI) Working experiences with CI/CD tools: Jenkins Pipeline and plugins, Artifactory, Jenkins, Ansible Familiarity with Symphony or other enterprise social software, preferred but not required. Adlam Consulting operates as an Employment Agency & an Employment Business Applicants must be eligible to work in the specified location
10/09/2021
Contractor
UI Full Stack C# Web API Developer - ChatBot AI Investment Bank At least 8 years software development experience ideally with a recent focus on trading systems General understanding of finance and structured investment products, particularly from a sales perspective Passionate about automating all things and understand the importance of being a customer advocate Solid experience in Client Server infrastructure, UI, Back End APIs, workflow execution Solid experience in restful/JSON APIs, eg using WebAPI Solid experience in high scalability, availability, resiliency, multithreaded architectures and optimised UI's Solid experience with relational databases and SQL knowledge Proficient in C#, Python, with a good knowledge of API ecosystems Experience with Real Time messaging protocols, protobufs, etc. Ability to write unit tests within standard frameworks Ability and willingness to learn quickly and adapt to a fast changing environment, with a strong interest in continuous improvement and delivery. Excellent knowledge of programming best practices, design patterns etc. Strong problem solving skills. Understand fundamental design principles behind a scalable application Advanced knowledge of development tools to troubleshoot web-based applications Strong problem solving skills and good understanding of the best practices and importance of Test Automation processes Demonstrated ability to work in a fast paced environment managing multiple demands and shifting priorities Strong Planning & Priority Setting - monitors progress and adapts plans according to changes in circumstances Excellent oral and written communication skills; with a client service focus and strong influencing skills to foster adoption An ability to design performant software and an understanding of application performance profiling. ChatBot or Virtual Assistant experience Experience in Data Analytics and visualization solutions (Tableau, Power BI) Working experiences with CI/CD tools: Jenkins Pipeline and plugins, Artifactory, Jenkins, Ansible Familiarity with Symphony or other enterprise social software, preferred but not required. Adlam Consulting operates as an Employment Agency & an Employment Business Applicants must be eligible to work in the specified location
Provide first-line support to system users in relation to designated CAL ICT systems and equipment in accordance with agreed priorities and service level agreements,
Provide support and guidance through the ICT Service Desk system (including by telephone or video call), finding a resolution to requests raised, escalating tickets as appropriate,
General hardware maintenance of ICT equipment, including desktops, laptops (and peripherals), VoIP telephones and mobile telephone devices, as determined by the needs of the ICT team.
Maintain records within the ICT Service Desk system, ensuring accurate logs of tickets, responses, problems and the resolutions.
Support the development of the ICT Service Desk through maintaining Service Desk records and identifying development needs including suggested template tickets, responses and opportunities for workflow automation.
Maintain user accounts within the designated systems, ensuring the security and integrity of accounts and data is maintained with the highest priority and inline with agreed processes.
Reporting
Assist the ICT Team with the production of routine reports, using data from corporate systems.
Support users through the ICT Service Desk in the production of ad hoc reports,
Support the work of CAL through investigation of the root cause of any data anomalies in reporting and advising on corrective action.
ICT Administration
Produce and maintain letter templates on the CAL Case Recording system,
Produce and maintain appointment calendar templates on the CAL Case Recording system,
Maintain the masterplan of routine room usage, for the weekly appointment schedule,
Support the development and maintenance of ICT User and Process guides,
Support the maintenance and development of file storage within the CAL Intranet SharePoint site, ensuring appropriate usage and document tags are applied,
Other duties and responsibilities
Carry out any other tasks as requested by the ICT Manager to ensure the effective delivery of ICT Support, and the overall service of CAL.
Provide occasional support to the Administration Team as determined by the ICT Manager, such as switchboard cover during team meetings.
Abide by all CAL policies and procedures.
Work flexibly to ensure smooth running of services, including occasional unplanned extended hours to respond to urgent situations.
16/09/2020
Full time
Provide first-line support to system users in relation to designated CAL ICT systems and equipment in accordance with agreed priorities and service level agreements,
Provide support and guidance through the ICT Service Desk system (including by telephone or video call), finding a resolution to requests raised, escalating tickets as appropriate,
General hardware maintenance of ICT equipment, including desktops, laptops (and peripherals), VoIP telephones and mobile telephone devices, as determined by the needs of the ICT team.
Maintain records within the ICT Service Desk system, ensuring accurate logs of tickets, responses, problems and the resolutions.
Support the development of the ICT Service Desk through maintaining Service Desk records and identifying development needs including suggested template tickets, responses and opportunities for workflow automation.
Maintain user accounts within the designated systems, ensuring the security and integrity of accounts and data is maintained with the highest priority and inline with agreed processes.
Reporting
Assist the ICT Team with the production of routine reports, using data from corporate systems.
Support users through the ICT Service Desk in the production of ad hoc reports,
Support the work of CAL through investigation of the root cause of any data anomalies in reporting and advising on corrective action.
ICT Administration
Produce and maintain letter templates on the CAL Case Recording system,
Produce and maintain appointment calendar templates on the CAL Case Recording system,
Maintain the masterplan of routine room usage, for the weekly appointment schedule,
Support the development and maintenance of ICT User and Process guides,
Support the maintenance and development of file storage within the CAL Intranet SharePoint site, ensuring appropriate usage and document tags are applied,
Other duties and responsibilities
Carry out any other tasks as requested by the ICT Manager to ensure the effective delivery of ICT Support, and the overall service of CAL.
Provide occasional support to the Administration Team as determined by the ICT Manager, such as switchboard cover during team meetings.
Abide by all CAL policies and procedures.
Work flexibly to ensure smooth running of services, including occasional unplanned extended hours to respond to urgent situations.
