As Head IT at Fauna & Flora, you will shape and deliver the strategic direction of our technology landscape ensuring that our systems, services, and infrastructure are robust, forward-looking, and aligned with our mission. This is an exciting new role that will build on the strong IT base developed by the current IT team.
This is a unique opportunity to combine strategic leadership with hands-on technical expertise. You’ll drive digital innovation, enhance organisational systems, and lead the integration of technology across global operations.
You’ll also play a key role in ensuring compliance with regulatory frameworks, including UK charity regulations and GDPR, while embedding digital transformation in support of Fauna & Flora’s vital work protecting nature around the world.
In return we offer the opportunity to work for a ground-breaking organisation at the forefront of global conservation with generous pension contribution, attractive annual leave allowance, life insurance and salary exchange schemes.
Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre and a host of cafés and restaurants. Our hybrid working policy currently provides for some remote working within the UK.
Please visit our website and download the job application pack for further details on how to apply
The closing date for applications is Sunday, 19 October 2025.
This role is not eligible for sponsorship for a Skilled Worker Visa.
26/09/2025
Full time
As Head IT at Fauna & Flora, you will shape and deliver the strategic direction of our technology landscape ensuring that our systems, services, and infrastructure are robust, forward-looking, and aligned with our mission. This is an exciting new role that will build on the strong IT base developed by the current IT team.
This is a unique opportunity to combine strategic leadership with hands-on technical expertise. You’ll drive digital innovation, enhance organisational systems, and lead the integration of technology across global operations.
You’ll also play a key role in ensuring compliance with regulatory frameworks, including UK charity regulations and GDPR, while embedding digital transformation in support of Fauna & Flora’s vital work protecting nature around the world.
In return we offer the opportunity to work for a ground-breaking organisation at the forefront of global conservation with generous pension contribution, attractive annual leave allowance, life insurance and salary exchange schemes.
Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre and a host of cafés and restaurants. Our hybrid working policy currently provides for some remote working within the UK.
Please visit our website and download the job application pack for further details on how to apply
The closing date for applications is Sunday, 19 October 2025.
This role is not eligible for sponsorship for a Skilled Worker Visa.
DaTS - Applications Support & Development Officer (Geospatial)
Grade: G7; Salary Range: £32,654 - £37,035 pa#
Full time, permanent
Walsall
Ref: RT01125
We are seeking a skilled Applications Support and Development Officer (Geospatial) – to join our team and help us design, develop, and maintain our geospatial data infrastructure.
As a key member of the Geospatial Team, you will:
Help the council to exploit the value in our GIS data holdings.
Undertake significant projects which improve and combine data from back office and customer-facing systems.
Make sure our data, and data shared by others is of the highest quality, highly available, usable, and shareable by rigorous standard setting and quality controls.
Work with other members of the GIS team and the wider Council GIS community, to deliver geospatial analysis, support workflows in our corporate geospatial products and services, delivering continuous insight and value to our staff and residents
Utilise the best of modern GIS and data technology platforms, including ongoing investigation and research into emerging technology.
Support the Geospatial platforms of Walsall Council with skills associated with Software Development and Information Technology.
What we are about
We lead and support the creation of business data, manage the GIS architecture to ensure we provide, clean, reliable and reusable GIS data formats. These in turn can then be aggregated to combine and enhance data from a variety of systems, creating data sets to drive insights and opportunities to improve performance, aid operational services, CRM and service delivery.
By joining our GIS service, you will be working with a talented, supportive, and friendly team.
For our part we will be committed to your professional development, developing your skills will be as important to us, as it is to you.
You will receive a salary in the range of £32,654 - £37,035 per annum plus generous annual leave and flexitime leave allowance.
Closing date for applications: 20 June 2025.
For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
About Us
Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.
We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.
Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
Walsall Council is committed to Safer Recruitment
To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
Social Work Matters - Children's Social Worker Recruitment
Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.
04/06/2025
Full time
DaTS - Applications Support & Development Officer (Geospatial)
Grade: G7; Salary Range: £32,654 - £37,035 pa#
Full time, permanent
Walsall
Ref: RT01125
We are seeking a skilled Applications Support and Development Officer (Geospatial) – to join our team and help us design, develop, and maintain our geospatial data infrastructure.
As a key member of the Geospatial Team, you will:
Help the council to exploit the value in our GIS data holdings.
Undertake significant projects which improve and combine data from back office and customer-facing systems.
Make sure our data, and data shared by others is of the highest quality, highly available, usable, and shareable by rigorous standard setting and quality controls.
Work with other members of the GIS team and the wider Council GIS community, to deliver geospatial analysis, support workflows in our corporate geospatial products and services, delivering continuous insight and value to our staff and residents
Utilise the best of modern GIS and data technology platforms, including ongoing investigation and research into emerging technology.
Support the Geospatial platforms of Walsall Council with skills associated with Software Development and Information Technology.
What we are about
We lead and support the creation of business data, manage the GIS architecture to ensure we provide, clean, reliable and reusable GIS data formats. These in turn can then be aggregated to combine and enhance data from a variety of systems, creating data sets to drive insights and opportunities to improve performance, aid operational services, CRM and service delivery.
By joining our GIS service, you will be working with a talented, supportive, and friendly team.
For our part we will be committed to your professional development, developing your skills will be as important to us, as it is to you.
You will receive a salary in the range of £32,654 - £37,035 per annum plus generous annual leave and flexitime leave allowance.
Closing date for applications: 20 June 2025.
For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
About Us
Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.
We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.
Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
Walsall Council is committed to Safer Recruitment
To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
Social Work Matters - Children's Social Worker Recruitment
Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.
Acorn Insurance and Financial Services Limited
Liverpool
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Hartpury University and Collage
Gloucestershire, UK
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
22/11/2024
Full time
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
We’ve got some exciting plans ahead at Trinity and are looking for experienced IT Technical Architects at all levels to join us over the next three to six months!
At the moment we are accepting expressions of interest from you and we plan to commence our assessment and selection process during the end of Autumn 2024. We are keen to learn more from you, about your level of expertise and what you can bring to the table.
Are you an experienced and dynamic IT Technical Architect looking for an exciting opportunity to make a significant impact? Trinity College London is embarking on a period of growth and transformation, and we are seeking a number of talented IT Technical Architects to join our team. This is a unique chance to contribute to the future of a leading internationally recognised awarding organisation, publisher and independent education charity. If you have a proven track record of delivering successful projects and are passionate about driving change, we invite you to be a part of our journey.
About the role
At Trinity College, we have a suite of products offering exams in music, performing arts, English Language and more. We have embarked on an extensive and ambitious modernisation programme, as more of our products move online, and are looking for hands-on Technical Architects, with AWS experience, as our technology and approach matures.
As a Technical Architect, you will be responsible for designing, implementing and overseeing solutions, primarily cloud based, to meet Trinity College London’s evolving technology needs. You will collaborate with teams across the organisation, our partners, and suppliers, to ensure that we deliver high quality solutions to specification. Together with the rest of the architecture team, you will participate in the Technical Design Authority and Cloud Centre of Excellence forums, to use your expertise and experience to help shape our standards and best practices and to help projects to progress with the best solutions.
As a hands-on IT Architect, you will communicate extensively with our design and developments teams and partners, getting involved with Proof of Concept and Prototyping work, and ensuring DevOps and coding standards are well defined and adhered to. You will be able to show technical ownership and leadership, being able to take solutions from conception to implementation and support. As a technology and AWS subject matter expert, you will be able to provide guidance both within and outside the team.
About You
Extensive experience building solutions using key elements of our technology stack, in particular AWS (Lambda, DynamoDB, API Gateway etc)
Knowledge of good, secure and efficient working practices on AWS, with reference to the Well Architected Framework.
In-depth knowledge of the creation, management, promotion and integration of business data-centric APIs.
Understanding of data, domain-driven design, integration, and the importance of data to an organisation.
Experience working with 3rd party suppliers to provide cohesive, integrated SaaS solutions.
Exemplary written and verbal communication skills
Ability to present technical solutions to non-technical audiences in an effective manner
Ability to build and maintain strong working relationships with internal stakeholders and external partners
Experience in a variety of requirement gathering techniques
Excellent business process and architectural modelling skills
Knowledge and experience of a wide variety of platforms, operating systems, systems software, business applications, ideally related to the education sector
Experience of providing solutions for cloud, on-premise and hybrid applications
An appetite for challenging existing practices in an effective and supportive manner
Ability to work effectively in a rapidly evolving business environment
Flexible approach to all situations
Experience of working in the Education sector is desirable, preferably within an Exam Board or Awarding body
Ideally, experience of migrating from package solutions (Oracle Siebel)
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation.
As an employee, you’ll enjoy a range of benefits including generous annual leave, private health insurance, pension scheme, regular social events, employee assistance programme, cycle to work scheme, season ticket loan, free access to Trinity examinations and continuous training and development, plus more.
Our commitment
Trinity College London is an equal opportunities employer and our talented people come from all walks of life. Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. As a Disability Confident employer, we actively welcome applications from people with disabilities and will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse. We encourage all applicants to let us know if you need a little extra help with your application, want an alternative way to put in an application, or if you have any individual requirements at any stage along your recruitment journey. All applications are dealt with in the strictest of confidence.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
We are committed to the safeguarding and protection of the children and young people that we work with. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the organisation. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity promotes equality of opportunity and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), w e select all candidates for interview based on their competencies, qualifications and knowledge. As part of our selection process, you will be required to disclose any potential issues with criminal record checks that will be carried out if you are offered a role with Trinity. The information will only be seen by those who need to see it as part of the recruitment process. We ensure that an open and measured discussion takes place on the subject of any offences or other matter that might be relevant to the position for which you have applied. Failure to reveal information that is directly relevant to the job sought could lead to withdrawal of an offer of employment. We undertake to discuss any matter revealed in a criminal check with you before withdrawing our offer of employment.
Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full at https://www.trinitycollege.com/page/data-protection/data-protection-policy.
09/09/2024
Contractor
We’ve got some exciting plans ahead at Trinity and are looking for experienced IT Technical Architects at all levels to join us over the next three to six months!
At the moment we are accepting expressions of interest from you and we plan to commence our assessment and selection process during the end of Autumn 2024. We are keen to learn more from you, about your level of expertise and what you can bring to the table.
Are you an experienced and dynamic IT Technical Architect looking for an exciting opportunity to make a significant impact? Trinity College London is embarking on a period of growth and transformation, and we are seeking a number of talented IT Technical Architects to join our team. This is a unique chance to contribute to the future of a leading internationally recognised awarding organisation, publisher and independent education charity. If you have a proven track record of delivering successful projects and are passionate about driving change, we invite you to be a part of our journey.
About the role
At Trinity College, we have a suite of products offering exams in music, performing arts, English Language and more. We have embarked on an extensive and ambitious modernisation programme, as more of our products move online, and are looking for hands-on Technical Architects, with AWS experience, as our technology and approach matures.
As a Technical Architect, you will be responsible for designing, implementing and overseeing solutions, primarily cloud based, to meet Trinity College London’s evolving technology needs. You will collaborate with teams across the organisation, our partners, and suppliers, to ensure that we deliver high quality solutions to specification. Together with the rest of the architecture team, you will participate in the Technical Design Authority and Cloud Centre of Excellence forums, to use your expertise and experience to help shape our standards and best practices and to help projects to progress with the best solutions.
As a hands-on IT Architect, you will communicate extensively with our design and developments teams and partners, getting involved with Proof of Concept and Prototyping work, and ensuring DevOps and coding standards are well defined and adhered to. You will be able to show technical ownership and leadership, being able to take solutions from conception to implementation and support. As a technology and AWS subject matter expert, you will be able to provide guidance both within and outside the team.
About You
Extensive experience building solutions using key elements of our technology stack, in particular AWS (Lambda, DynamoDB, API Gateway etc)
Knowledge of good, secure and efficient working practices on AWS, with reference to the Well Architected Framework.
In-depth knowledge of the creation, management, promotion and integration of business data-centric APIs.
Understanding of data, domain-driven design, integration, and the importance of data to an organisation.
Experience working with 3rd party suppliers to provide cohesive, integrated SaaS solutions.
Exemplary written and verbal communication skills
Ability to present technical solutions to non-technical audiences in an effective manner
Ability to build and maintain strong working relationships with internal stakeholders and external partners
Experience in a variety of requirement gathering techniques
Excellent business process and architectural modelling skills
Knowledge and experience of a wide variety of platforms, operating systems, systems software, business applications, ideally related to the education sector
Experience of providing solutions for cloud, on-premise and hybrid applications
An appetite for challenging existing practices in an effective and supportive manner
Ability to work effectively in a rapidly evolving business environment
Flexible approach to all situations
Experience of working in the Education sector is desirable, preferably within an Exam Board or Awarding body
Ideally, experience of migrating from package solutions (Oracle Siebel)
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation.
As an employee, you’ll enjoy a range of benefits including generous annual leave, private health insurance, pension scheme, regular social events, employee assistance programme, cycle to work scheme, season ticket loan, free access to Trinity examinations and continuous training and development, plus more.
Our commitment
Trinity College London is an equal opportunities employer and our talented people come from all walks of life. Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. As a Disability Confident employer, we actively welcome applications from people with disabilities and will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse. We encourage all applicants to let us know if you need a little extra help with your application, want an alternative way to put in an application, or if you have any individual requirements at any stage along your recruitment journey. All applications are dealt with in the strictest of confidence.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
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Trinity promotes equality of opportunity and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), w e select all candidates for interview based on their competencies, qualifications and knowledge. As part of our selection process, you will be required to disclose any potential issues with criminal record checks that will be carried out if you are offered a role with Trinity. The information will only be seen by those who need to see it as part of the recruitment process. We ensure that an open and measured discussion takes place on the subject of any offences or other matter that might be relevant to the position for which you have applied. Failure to reveal information that is directly relevant to the job sought could lead to withdrawal of an offer of employment. We undertake to discuss any matter revealed in a criminal check with you before withdrawing our offer of employment.
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1st Line IT Systems & Business Support Location: Coventry Salary: £26,000 to £28,000 DOE Contract type: 12 Month FTC Working hours: 40 hours, Mon - Fri, 8:30am to 5pm About the role We are seeking a proactive and customer-focused 1st Line IT & Business Systems Support to join our team. The ideal candidate will be the first point of contact for business support activities for a wide range of tasks; general support & liaising with line managers & 3rd Party vendors will encompass 40% of the role and technical IT services, the other 60%. This role is well-suited for individuals who can hit the ground running and eager to gain exposure to a broad range of teams and technologies in a dynamic environment. Requirements Degrees in Networking and IT Security, Software Engineering or Business Information Systems would be highly advantageous - open to graduates who are looking to gain experience within a busy IT Support team. Proven experience using & guiding users through Office 365 and providing Cloud Support. Hands-on experience with laptop builds, imaging and configuration, with familiarity with Microsoft Intune for device enrolment, compliance, app deployment and policies. Diagnose and resolve hardware, software, and network issues quickly and efficiently. Ability to troubleshoot, diagnose and resolve technical issues for hardware: laptops, mobile devices (iOS/Android), and peripheral equipment (printers, docks, headsets) and software i.e. common Office apps, network & cloud-based applications). Perform account and access management tasks (password resets, MFA setup, permissions). Keen to gain exposure to, and support, other areas of the business including Finance, HR, Operations and more! Deliver a consistently positive experience with clear and effective communication to all users (customers and team members), whether the request is technical or non-technical, in order to deliver high-quality support for all. Why join us? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive. What we offer We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship. Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Contribute to projects that make a real difference in the community and environment. We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times. Benefits 21 days holiday plus bank holidays. Enhanced maternity and shared parental leave. Support for personal and professional challenges. Discounts on retail, holidays, gym memberships, and more. Resources to manage your finances. Secure your future. Colleague of the month and annual awards. Two days per year to support a cause of your choice. Comprehensive resources and support. About idverde We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry.At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.
01/11/2025
Contractor
1st Line IT Systems & Business Support Location: Coventry Salary: £26,000 to £28,000 DOE Contract type: 12 Month FTC Working hours: 40 hours, Mon - Fri, 8:30am to 5pm About the role We are seeking a proactive and customer-focused 1st Line IT & Business Systems Support to join our team. The ideal candidate will be the first point of contact for business support activities for a wide range of tasks; general support & liaising with line managers & 3rd Party vendors will encompass 40% of the role and technical IT services, the other 60%. This role is well-suited for individuals who can hit the ground running and eager to gain exposure to a broad range of teams and technologies in a dynamic environment. Requirements Degrees in Networking and IT Security, Software Engineering or Business Information Systems would be highly advantageous - open to graduates who are looking to gain experience within a busy IT Support team. Proven experience using & guiding users through Office 365 and providing Cloud Support. Hands-on experience with laptop builds, imaging and configuration, with familiarity with Microsoft Intune for device enrolment, compliance, app deployment and policies. Diagnose and resolve hardware, software, and network issues quickly and efficiently. Ability to troubleshoot, diagnose and resolve technical issues for hardware: laptops, mobile devices (iOS/Android), and peripheral equipment (printers, docks, headsets) and software i.e. common Office apps, network & cloud-based applications). Perform account and access management tasks (password resets, MFA setup, permissions). Keen to gain exposure to, and support, other areas of the business including Finance, HR, Operations and more! Deliver a consistently positive experience with clear and effective communication to all users (customers and team members), whether the request is technical or non-technical, in order to deliver high-quality support for all. Why join us? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive. What we offer We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship. Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Contribute to projects that make a real difference in the community and environment. We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times. Benefits 21 days holiday plus bank holidays. Enhanced maternity and shared parental leave. Support for personal and professional challenges. Discounts on retail, holidays, gym memberships, and more. Resources to manage your finances. Secure your future. Colleague of the month and annual awards. Two days per year to support a cause of your choice. Comprehensive resources and support. About idverde We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry.At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.
Manpower are currently looking for an Laboratory Maintenance Planner/Coordinator based in Cambridge on a permanent basisOur client inspires and supports discoveries that advance the quality of life. They provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables. applications and expertise. Our client enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us.They are collaborating with a leading pharmaceutical company based in the UK and are currently seeking a qualified individual for the crucial position of on-site Enterprise Scheduling Coordinator. This role involves efficiently managing vendor engineers (third party/subcontractor) for on-site maintenance tasks, as well as maintaining and updating a comprehensive schedule of services to ensure optimal customer satisfaction levels.In this position, you will work closely with assigned customers, service vendors and internal teams to meet the clients' service requirements for all service requests and projects. You will build successful customer relationships and aim constantly at delivering a high level of satisfaction. As needed, you will also run reports, perform parts logistics, Service Request creation and schedule Engineers' preventative maintenance and/or installation services. You may also be responsible for recommending vendors, reporting costs, administrating procurement functions and facilitating service delivery.Your main responsibilities will be:Represent our client by delivering high levels of customer satisfaction in a dynamic, fast paced site.Initiate Engineers visits: Meet & Greet (check for PPE/Certification/RAMS/PTW etc )Effective planning, scheduling, and escort of engineers for onsite maintenance activities.Manage and update scheduled services plan, ensuring successful completion of services, and responding to breakdown repair requests.Build successful customer relationships, prioritizing customer requirements and keeping customer informed of any scheduling or any activity changes.Own the overall support delivery and act as a first point of contact for contract, customer, external and internal queries.Coordinate and plan visits of engineers to ensure a successful completion of service.Perform administrative duties such as quotation requests, purchase orders, balancing costs, logistics management and service orders.Monitor performance metrics ensuring maintenance and repair are completed within the timeframe agreed with customer.Answer various queries over phone, emails or directly on site.Manage customer assets, ensuring inventories are accurate, clear and clean.Run various reports and keep information updated in on the computer systemsSchedule inductions and any relevant onsite training for third-party vendor(s).Supervise monthly costs and present financial reporting to the customer.Solve a broad range of problems varying in complexity, involving multi-departments.Qualifications sectionWe are looking for a motivated individual with the following background:Experience in an administrative, scheduling or customer-oriented positionA university degree in a Life Science or Technical Degree would be an advantage.Full proficiency in English language.A background/previous experience working in a laboratory environment and GMP would be a strong plus.On a personal level, you are autonomous, customer focused and a team player. You have great interpersonal and communication skills to interact with many internal and external partners. You show a real can-do attitude and you like help others and solve problems. You have also strong planning, organizational and time management skills.This is a permanent position with an immediate start paying between £30k and £35k per annum depending on experience.
01/11/2025
Full time
Manpower are currently looking for an Laboratory Maintenance Planner/Coordinator based in Cambridge on a permanent basisOur client inspires and supports discoveries that advance the quality of life. They provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables. applications and expertise. Our client enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us.They are collaborating with a leading pharmaceutical company based in the UK and are currently seeking a qualified individual for the crucial position of on-site Enterprise Scheduling Coordinator. This role involves efficiently managing vendor engineers (third party/subcontractor) for on-site maintenance tasks, as well as maintaining and updating a comprehensive schedule of services to ensure optimal customer satisfaction levels.In this position, you will work closely with assigned customers, service vendors and internal teams to meet the clients' service requirements for all service requests and projects. You will build successful customer relationships and aim constantly at delivering a high level of satisfaction. As needed, you will also run reports, perform parts logistics, Service Request creation and schedule Engineers' preventative maintenance and/or installation services. You may also be responsible for recommending vendors, reporting costs, administrating procurement functions and facilitating service delivery.Your main responsibilities will be:Represent our client by delivering high levels of customer satisfaction in a dynamic, fast paced site.Initiate Engineers visits: Meet & Greet (check for PPE/Certification/RAMS/PTW etc )Effective planning, scheduling, and escort of engineers for onsite maintenance activities.Manage and update scheduled services plan, ensuring successful completion of services, and responding to breakdown repair requests.Build successful customer relationships, prioritizing customer requirements and keeping customer informed of any scheduling or any activity changes.Own the overall support delivery and act as a first point of contact for contract, customer, external and internal queries.Coordinate and plan visits of engineers to ensure a successful completion of service.Perform administrative duties such as quotation requests, purchase orders, balancing costs, logistics management and service orders.Monitor performance metrics ensuring maintenance and repair are completed within the timeframe agreed with customer.Answer various queries over phone, emails or directly on site.Manage customer assets, ensuring inventories are accurate, clear and clean.Run various reports and keep information updated in on the computer systemsSchedule inductions and any relevant onsite training for third-party vendor(s).Supervise monthly costs and present financial reporting to the customer.Solve a broad range of problems varying in complexity, involving multi-departments.Qualifications sectionWe are looking for a motivated individual with the following background:Experience in an administrative, scheduling or customer-oriented positionA university degree in a Life Science or Technical Degree would be an advantage.Full proficiency in English language.A background/previous experience working in a laboratory environment and GMP would be a strong plus.On a personal level, you are autonomous, customer focused and a team player. You have great interpersonal and communication skills to interact with many internal and external partners. You show a real can-do attitude and you like help others and solve problems. You have also strong planning, organizational and time management skills.This is a permanent position with an immediate start paying between £30k and £35k per annum depending on experience.
Role Title: Low Latency Java Developer Duration: 12 Months Location: London (3 Days Per Week) Rate: £590 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation?Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose / summary This is a high profile role working on the eFX Algo IT team. The team develops the pricing, hedging and low latency order and price distribution team systems for the eFX desk. The team consists of Java and C# developers, developing server-side and UI components respectively. This role is specifically a Java role, encompassing low latency market connectivity work and associated services around that.It is a hands on development role. As a team member, you would also be expected to contribute towards estimation and the ability to work with functions such as Business Analysts, Project Managers and successfully engage with QA both to plan tests and also execute them is crucial. As a trading technology-focused role, an awareness of compliance issues and a willingness work within Credit Agricole's compliance culture is a base level requirement.Knowledge of FIX is required, knowledge of FX or similar low latency trading systems is desired. A high technical development ability in Java is also required. Familiarity with at least one delivery technique such as Agile, SCRUM, Kanban and similar would be a strong advantage. The position will also require a production stability-focused ethos and the ability to work to that goal with multiple teams, including liaising with support teams on both the infrastructure and the operational side. The role will report via the Head of Algo IT to the Head of eFX IT.Your core attributes will include: Clear communication & systematic reasoning. Deep experience with Java working in a similar environment. FIX and other market protocols Have front office knowledge of the FX business or quantitative finance. UNIX OS knowledge. Knowledge about software delivery process and methodologies. Key Responsibilities Work within the eFX Algo team by taking requirements and developing user analytics and solutions to aid pricing/trading algorithms and ultimately P&L. Prototype solutions in a fast, agile manner with numerous demands from both Front Office and IT teams. Be comfortable performing analysis in a high frequency low latency environment. Participate in the development of all aspects of product delivery including design documents, functional specifications, unit testing and component build. Provide technical assistance and 3rd line support to internal Production Support teams. Participation on software releases which may be performed out of hours/weekends. Participate in sprint planning and estimation and provide regular status updates to project managers. These responsibilities are not intended to be prescriptive - it is anticipated that staff will be encouraged to undertake activities outside their specific responsibilities.Legal and Regulatory Responsibilities Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the London Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer. Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
01/11/2025
Contractor
Role Title: Low Latency Java Developer Duration: 12 Months Location: London (3 Days Per Week) Rate: £590 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation?Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose / summary This is a high profile role working on the eFX Algo IT team. The team develops the pricing, hedging and low latency order and price distribution team systems for the eFX desk. The team consists of Java and C# developers, developing server-side and UI components respectively. This role is specifically a Java role, encompassing low latency market connectivity work and associated services around that.It is a hands on development role. As a team member, you would also be expected to contribute towards estimation and the ability to work with functions such as Business Analysts, Project Managers and successfully engage with QA both to plan tests and also execute them is crucial. As a trading technology-focused role, an awareness of compliance issues and a willingness work within Credit Agricole's compliance culture is a base level requirement.Knowledge of FIX is required, knowledge of FX or similar low latency trading systems is desired. A high technical development ability in Java is also required. Familiarity with at least one delivery technique such as Agile, SCRUM, Kanban and similar would be a strong advantage. The position will also require a production stability-focused ethos and the ability to work to that goal with multiple teams, including liaising with support teams on both the infrastructure and the operational side. The role will report via the Head of Algo IT to the Head of eFX IT.Your core attributes will include: Clear communication & systematic reasoning. Deep experience with Java working in a similar environment. FIX and other market protocols Have front office knowledge of the FX business or quantitative finance. UNIX OS knowledge. Knowledge about software delivery process and methodologies. Key Responsibilities Work within the eFX Algo team by taking requirements and developing user analytics and solutions to aid pricing/trading algorithms and ultimately P&L. Prototype solutions in a fast, agile manner with numerous demands from both Front Office and IT teams. Be comfortable performing analysis in a high frequency low latency environment. Participate in the development of all aspects of product delivery including design documents, functional specifications, unit testing and component build. Provide technical assistance and 3rd line support to internal Production Support teams. Participation on software releases which may be performed out of hours/weekends. Participate in sprint planning and estimation and provide regular status updates to project managers. These responsibilities are not intended to be prescriptive - it is anticipated that staff will be encouraged to undertake activities outside their specific responsibilities.Legal and Regulatory Responsibilities Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the London Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer. Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Job Title: SC Cleared DeveloperLocation: Manchester (Remote / Hybrid)Duration: Initially unril the 31st March with possible extension Our client, a reputable organisation leading a significant cloud migration project, is seeking a skilled SC Cleared Developer to join their dedicated team in Manchester. This is an exciting opportunity to contribute to a project that involves tooling development, infrastructure, and cloud technologies, with a focus on AWS, Kubernetes, Docker, Java, and Terraform. What you'll be doing: Developing and maintaining tooling related to GitLab and automation pipelines. Working on infrastructure as code using Terraform. Supporting cloud migration efforts, primarily on AWS. Collaborating with a small, focused team of developers to deliver impactful solutions. Contributing to continuous improvement and optimisation of cloud and infrastructure processes. What you'll bring: Proven experience with GitLab, Java, Terraform, AWS, Kubernetes, and Docker. Strong understanding of cloud infrastructure and automation. Ability to work effectively in a small team, adapting to evolving project needs. Security clearance (SC) is essential. Flexibility to work in Manchester, with options for hybrid or remote working; some in-office presence required in Manchester, Cheltenham, or London. Additional details: Contract until 31/03/2026, with potential for extension or permanent placement. Competitive pay rate, with some flexibility. Initial interviews will be conducted via Teams, with a two-stage process: an initial chat followed by a technical competency assessment. Start date as soon as possible.If you're a proactive developer with SC clearance and a passion for cloud and infrastructure, we'd love to hear from you. Join a team where your skills will make a real difference in a forward-thinking project. Apply now to be part of this exciting journey!
01/11/2025
Contractor
Job Title: SC Cleared DeveloperLocation: Manchester (Remote / Hybrid)Duration: Initially unril the 31st March with possible extension Our client, a reputable organisation leading a significant cloud migration project, is seeking a skilled SC Cleared Developer to join their dedicated team in Manchester. This is an exciting opportunity to contribute to a project that involves tooling development, infrastructure, and cloud technologies, with a focus on AWS, Kubernetes, Docker, Java, and Terraform. What you'll be doing: Developing and maintaining tooling related to GitLab and automation pipelines. Working on infrastructure as code using Terraform. Supporting cloud migration efforts, primarily on AWS. Collaborating with a small, focused team of developers to deliver impactful solutions. Contributing to continuous improvement and optimisation of cloud and infrastructure processes. What you'll bring: Proven experience with GitLab, Java, Terraform, AWS, Kubernetes, and Docker. Strong understanding of cloud infrastructure and automation. Ability to work effectively in a small team, adapting to evolving project needs. Security clearance (SC) is essential. Flexibility to work in Manchester, with options for hybrid or remote working; some in-office presence required in Manchester, Cheltenham, or London. Additional details: Contract until 31/03/2026, with potential for extension or permanent placement. Competitive pay rate, with some flexibility. Initial interviews will be conducted via Teams, with a two-stage process: an initial chat followed by a technical competency assessment. Start date as soon as possible.If you're a proactive developer with SC clearance and a passion for cloud and infrastructure, we'd love to hear from you. Join a team where your skills will make a real difference in a forward-thinking project. Apply now to be part of this exciting journey!
Technical Business Analyst - Derived Pricing London - Hybrid (3 days on-site) 6 Months UMBRELLA only Role overview We are currently seeking an ambitious individual to join our clients team as Technical Business Analyst for Derived Pricing working together with colleagues to define, manage and achieve strategic business outcomes. This role is created in the context of increasing pace in the implementation of the multi-year Data strategy for Markets and Securities Services, and sits in the Data Operations Product team, alongside other data domain aligned Product owners. The role reports to the Head of MSS Pricing Product. Role purpose The Technical Business Analyst will use their SME knowledge of pricing, Enterprise Data Management (EDM) software and data governance to support the Head of MSS Pricing Product to deliver a best-in-class pricing offering for MSS. The output of this role will ensure the provision of a high-quality data sourcing, mastering, distribution, and control service for MSS Pricing needs. In this role, the individual will: Function as the point contact for technical questions from pricing consumers and other stakeholders covering the end-to-end pricing process from sourcing, mastering and derivation to publication. Apply a technical lens to change requests to ensure the chosen solution is appropriate, feasible from both a technical and cost perspective, maintainable and meets the client data governance standards. Provide training and support to the Deriving Pricing Operations team to ensure they have the right level of technical knowledge and skill on all aspects of the derivation process to perform their role to a high standard Create innovative solutions to difficult problems and ensure services and outcomes are developed in line with long-term data consumers' business needs Define user stories and assist the product owner prioritise the book of work throughout the agile project lifecycle in conjunction with change & delivery leads and in partnership with consumers across the lines of business Contribute to ensure the Data Product team is seen as a thought leader for the design of effective data services, and as delivering tangible improvements for the MSS business. Role-model the Data & Reg Reporting vision, to instil a culture that inspires and engages people with the clients Values and goals as the basis of inclusive, high performing, customer-centric teams. Knowledge Deep understanding of instrument pricing, derivations and market data processes across asset classes Knowledge of derivatives, bonds and securities and their quoting conventions Strong knowledge of Enterprice Data Management (EDM) systems preferably the Gresham Prime EDM platform. Experience of LSEG Datascope Select and Bloomberg Per-Security offerings is an advantage Experience of using quant libraries to perform pricing derivations is an advantage Experience Proven ability to understand and resolve complex pricing issues Proven track record of training and supporting team members to understand and resolve technical issues Proven track record of solution design for complex data and system architecture challenges. Proven ability in working across multi-disciplinary and multi-cultural, diverse work environments. Strong analytical background and a track record of working with large and complex data sets. Key Skills Proven subject matter expertise - demonstrates a thorough understanding of derived pricing. Have excellent presentation, communication, and interpersonal skills with a proven ability to communicate effectively and confidently at all levels. Demonstrate a strong 'can do' attitude, high level of motivation to solve difficult problems, meet aggressive deadlines and targets. Well-developed planning and time management skills to progress multiple initiatives in parallel. Be tenacious in approach with the ability to challenge the norm / present viable alternative approaches. Have a high level of drive and intrinsic motivation to ensure successful delivery of initiatives. Conceptual and Logical data modelling Functional / Technical story writing API analysis and design Artificial Intelligence analysis and design experience (Semantic modelling, Meta Data design, Knowledge graph experience) All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
01/11/2025
Contractor
Technical Business Analyst - Derived Pricing London - Hybrid (3 days on-site) 6 Months UMBRELLA only Role overview We are currently seeking an ambitious individual to join our clients team as Technical Business Analyst for Derived Pricing working together with colleagues to define, manage and achieve strategic business outcomes. This role is created in the context of increasing pace in the implementation of the multi-year Data strategy for Markets and Securities Services, and sits in the Data Operations Product team, alongside other data domain aligned Product owners. The role reports to the Head of MSS Pricing Product. Role purpose The Technical Business Analyst will use their SME knowledge of pricing, Enterprise Data Management (EDM) software and data governance to support the Head of MSS Pricing Product to deliver a best-in-class pricing offering for MSS. The output of this role will ensure the provision of a high-quality data sourcing, mastering, distribution, and control service for MSS Pricing needs. In this role, the individual will: Function as the point contact for technical questions from pricing consumers and other stakeholders covering the end-to-end pricing process from sourcing, mastering and derivation to publication. Apply a technical lens to change requests to ensure the chosen solution is appropriate, feasible from both a technical and cost perspective, maintainable and meets the client data governance standards. Provide training and support to the Deriving Pricing Operations team to ensure they have the right level of technical knowledge and skill on all aspects of the derivation process to perform their role to a high standard Create innovative solutions to difficult problems and ensure services and outcomes are developed in line with long-term data consumers' business needs Define user stories and assist the product owner prioritise the book of work throughout the agile project lifecycle in conjunction with change & delivery leads and in partnership with consumers across the lines of business Contribute to ensure the Data Product team is seen as a thought leader for the design of effective data services, and as delivering tangible improvements for the MSS business. Role-model the Data & Reg Reporting vision, to instil a culture that inspires and engages people with the clients Values and goals as the basis of inclusive, high performing, customer-centric teams. Knowledge Deep understanding of instrument pricing, derivations and market data processes across asset classes Knowledge of derivatives, bonds and securities and their quoting conventions Strong knowledge of Enterprice Data Management (EDM) systems preferably the Gresham Prime EDM platform. Experience of LSEG Datascope Select and Bloomberg Per-Security offerings is an advantage Experience of using quant libraries to perform pricing derivations is an advantage Experience Proven ability to understand and resolve complex pricing issues Proven track record of training and supporting team members to understand and resolve technical issues Proven track record of solution design for complex data and system architecture challenges. Proven ability in working across multi-disciplinary and multi-cultural, diverse work environments. Strong analytical background and a track record of working with large and complex data sets. Key Skills Proven subject matter expertise - demonstrates a thorough understanding of derived pricing. Have excellent presentation, communication, and interpersonal skills with a proven ability to communicate effectively and confidently at all levels. Demonstrate a strong 'can do' attitude, high level of motivation to solve difficult problems, meet aggressive deadlines and targets. Well-developed planning and time management skills to progress multiple initiatives in parallel. Be tenacious in approach with the ability to challenge the norm / present viable alternative approaches. Have a high level of drive and intrinsic motivation to ensure successful delivery of initiatives. Conceptual and Logical data modelling Functional / Technical story writing API analysis and design Artificial Intelligence analysis and design experience (Semantic modelling, Meta Data design, Knowledge graph experience) All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Job Title: SC Cleared AWS Cloud EngineerLocation: Remote with occasional visits to MalvernDuration; Until 31/03/2026 with likely extensionRate: Market rates Role Overview The project is delivering a System of Systems Factory on a cloud platform to create, manage, and distribute aeronautical information. The current focus is on development and preparation for a future operational phase as a managed service.As a Cloud Engineer , you will design, develop, and manage cloud-based infrastructure, applications, and services using Infrastructure as Code (IaC) . You will work within the Storage Team alongside subcontractors to integrate their products into the P-AIC System of Systems and the MOD Cloud Environment. Collaboration with other engineering and assurance teams is essential to ensure compliance and alignment with security and governance requirements. Key Responsibilities Design, develop, and deploy AWS cloud infrastructure and services to support the project systems. Work to time and budget constraints, delivering outputs such as: Technical presentations and documentation Test plans and reports User guides and work instructions Design or process documents Infrastructure or software builds System installation or integration CI/CD pipelines Lead or contribute to documentation and testing activities. Promote best practices, mentor colleagues, and identify continuous improvement opportunities. Fully engage in Agile development and upskill in SAFe practices (training provided if needed). Support security, safety, and compliance activities, incorporating derived requirements into design evolution. Assist with estimation and change control processes. Essential Skills & Experience Strong demonstrable cloud skills: Proficiency in AWS and experience with a broad range of cloud services. Automation: Strong scripting skills and automation using tools like Ansible . Knowledge of CI/CD pipelines . Infrastructure as Code (IaC): Advanced use of IaC tools and best practices. Ability to design and implement complex infrastructure. Security: Knowledge of cloud security best practices. Familiarity with Identity and Access Management (IAM) . Troubleshooting and debugging skills, including incident response. Experience working in Agile environments . Ability to write technical documentation. Configuration control using Git . Experience with Terraform . Desirable Skills Containers and orchestration: Understanding of Docker . Experience with Kubernetes , EKS , and Helm Charts . Web hosting, networking, IT security. Virtual applications/desktops. Certifications: AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, or similar. Strong Microsoft skills: Deploying and managing Windows Server and Active Directory . Ability to mentor junior team members. Experience with GitLab , MOD Cloud, and Oracle DB .
01/11/2025
Contractor
Job Title: SC Cleared AWS Cloud EngineerLocation: Remote with occasional visits to MalvernDuration; Until 31/03/2026 with likely extensionRate: Market rates Role Overview The project is delivering a System of Systems Factory on a cloud platform to create, manage, and distribute aeronautical information. The current focus is on development and preparation for a future operational phase as a managed service.As a Cloud Engineer , you will design, develop, and manage cloud-based infrastructure, applications, and services using Infrastructure as Code (IaC) . You will work within the Storage Team alongside subcontractors to integrate their products into the P-AIC System of Systems and the MOD Cloud Environment. Collaboration with other engineering and assurance teams is essential to ensure compliance and alignment with security and governance requirements. Key Responsibilities Design, develop, and deploy AWS cloud infrastructure and services to support the project systems. Work to time and budget constraints, delivering outputs such as: Technical presentations and documentation Test plans and reports User guides and work instructions Design or process documents Infrastructure or software builds System installation or integration CI/CD pipelines Lead or contribute to documentation and testing activities. Promote best practices, mentor colleagues, and identify continuous improvement opportunities. Fully engage in Agile development and upskill in SAFe practices (training provided if needed). Support security, safety, and compliance activities, incorporating derived requirements into design evolution. Assist with estimation and change control processes. Essential Skills & Experience Strong demonstrable cloud skills: Proficiency in AWS and experience with a broad range of cloud services. Automation: Strong scripting skills and automation using tools like Ansible . Knowledge of CI/CD pipelines . Infrastructure as Code (IaC): Advanced use of IaC tools and best practices. Ability to design and implement complex infrastructure. Security: Knowledge of cloud security best practices. Familiarity with Identity and Access Management (IAM) . Troubleshooting and debugging skills, including incident response. Experience working in Agile environments . Ability to write technical documentation. Configuration control using Git . Experience with Terraform . Desirable Skills Containers and orchestration: Understanding of Docker . Experience with Kubernetes , EKS , and Helm Charts . Web hosting, networking, IT security. Virtual applications/desktops. Certifications: AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, or similar. Strong Microsoft skills: Deploying and managing Windows Server and Active Directory . Ability to mentor junior team members. Experience with GitLab , MOD Cloud, and Oracle DB .
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
01/11/2025
Full time
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
£500-550/Day Outside IR35 6-12 Months Duration 2 visits per month to Office London/South East We are seeking a visionary Network Architect to lead the design and strategic direction of our next-generation network infrastructure. This role will be pivotal in delivering a multi-year transformation programme focused on replacing legacy systems, enabling cloud-first operations, and fostering inter-trust collaboration. This is a strategic architecture role , not a hands-on implementation or BAU position. Key Responsibilities Strategic Network Architecture Design Define the target network architecture , supporting cloud-first operations and minimal on-premise infrastructure. Architect solutions optimised for cloud-hosted clinical systems and the Microsoft Fabric analytics platform . Design inter-trust network integration models to enable shared resilience, economies of scale, and collaborative working. Develop a connectivity strategy balancing direct internet access, cloud on-ramps, and secure private links. Model support for emerging technologies including IoT, AI/ML, and advanced emergency communications. Design a zero-trust, cloud-native security architecture Consolidated Roadmap & Transition Architecture Create a phased transformation roadmap , consolidating all current network initiatives. Design transition architectures that minimise operational disruption. Define migration waves prioritising quick wins, risk reduction, and cloud enablement. Establish decision frameworks and architectural principles for future investments. Identify dependencies with application migration and digital transformation programmes. Develop business cases and cost models for proposed architecture changes. Inter-Trust Collaboration Design Architect trust-to-trust connectivity models for shared services and mutual aid. Design federated or unified network management approaches. Develop shared resilience and disaster recovery models . Create security and governance frameworks for inter-trust data sharing. Identify procurement and vendor management opportunities across trusts. Cloud Connectivity & Optimisation Design optimal Azure connectivity architectures (ExpressRoute, VPN, internet). Support hybrid cloud networking during transition phases. Architect SD-WAN evolution for intelligent routing and application-aware networking. Develop strategies for on-prem to cloud migration (DNS, IP, routing). Create frameworks for cloud region selection, data residency, and compliance . Essential Experience & Skills Strategic Architecture Proven experience designing multi-year network strategies for complex organisations. Expertise in cloud migration architecture , especially Azure and Microsoft 365/Fabric. Experience with inter-organisational network integration and shared services. Strong understanding of cost-performance-resilience trade-offs . Cloud & Modern Networking Deep knowledge of cloud connectivity patterns (hybrid, multi-cloud, cloud-native). Experience with Azure networking (ExpressRoute, Virtual WAN, Hub-Spoke). Familiarity with SD-WAN and SASE architectures. Understanding of zero-trust models and cloud-native security. Technical Foundations Strong knowledge of Cisco, Meraki, and Fortinet platforms. Expertise in routing protocols, WAN design, IP addressing, VLANs, segmentation . Professional Qualifications CCNP, CCIE , or equivalent senior networking certification. Azure Solutions Architect or similar cloud certification (desirable). TOGAF or equivalent enterprise architecture framework experience (desirable). Desirable Experience NHS inter-trust collaboration or shared services experience. Familiarity with Microsoft Fabric and healthcare analytics platforms. Knowledge of Emergency Services Network (ESN) and critical infrastructure. Experience with ambulance service operations and BMS integration. Understanding of SASE and emerging network security models . Proven ability to develop business cases for infrastructure investment . People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
01/11/2025
Contractor
£500-550/Day Outside IR35 6-12 Months Duration 2 visits per month to Office London/South East We are seeking a visionary Network Architect to lead the design and strategic direction of our next-generation network infrastructure. This role will be pivotal in delivering a multi-year transformation programme focused on replacing legacy systems, enabling cloud-first operations, and fostering inter-trust collaboration. This is a strategic architecture role , not a hands-on implementation or BAU position. Key Responsibilities Strategic Network Architecture Design Define the target network architecture , supporting cloud-first operations and minimal on-premise infrastructure. Architect solutions optimised for cloud-hosted clinical systems and the Microsoft Fabric analytics platform . Design inter-trust network integration models to enable shared resilience, economies of scale, and collaborative working. Develop a connectivity strategy balancing direct internet access, cloud on-ramps, and secure private links. Model support for emerging technologies including IoT, AI/ML, and advanced emergency communications. Design a zero-trust, cloud-native security architecture Consolidated Roadmap & Transition Architecture Create a phased transformation roadmap , consolidating all current network initiatives. Design transition architectures that minimise operational disruption. Define migration waves prioritising quick wins, risk reduction, and cloud enablement. Establish decision frameworks and architectural principles for future investments. Identify dependencies with application migration and digital transformation programmes. Develop business cases and cost models for proposed architecture changes. Inter-Trust Collaboration Design Architect trust-to-trust connectivity models for shared services and mutual aid. Design federated or unified network management approaches. Develop shared resilience and disaster recovery models . Create security and governance frameworks for inter-trust data sharing. Identify procurement and vendor management opportunities across trusts. Cloud Connectivity & Optimisation Design optimal Azure connectivity architectures (ExpressRoute, VPN, internet). Support hybrid cloud networking during transition phases. Architect SD-WAN evolution for intelligent routing and application-aware networking. Develop strategies for on-prem to cloud migration (DNS, IP, routing). Create frameworks for cloud region selection, data residency, and compliance . Essential Experience & Skills Strategic Architecture Proven experience designing multi-year network strategies for complex organisations. Expertise in cloud migration architecture , especially Azure and Microsoft 365/Fabric. Experience with inter-organisational network integration and shared services. Strong understanding of cost-performance-resilience trade-offs . Cloud & Modern Networking Deep knowledge of cloud connectivity patterns (hybrid, multi-cloud, cloud-native). Experience with Azure networking (ExpressRoute, Virtual WAN, Hub-Spoke). Familiarity with SD-WAN and SASE architectures. Understanding of zero-trust models and cloud-native security. Technical Foundations Strong knowledge of Cisco, Meraki, and Fortinet platforms. Expertise in routing protocols, WAN design, IP addressing, VLANs, segmentation . Professional Qualifications CCNP, CCIE , or equivalent senior networking certification. Azure Solutions Architect or similar cloud certification (desirable). TOGAF or equivalent enterprise architecture framework experience (desirable). Desirable Experience NHS inter-trust collaboration or shared services experience. Familiarity with Microsoft Fabric and healthcare analytics platforms. Knowledge of Emergency Services Network (ESN) and critical infrastructure. Experience with ambulance service operations and BMS integration. Understanding of SASE and emerging network security models . Proven ability to develop business cases for infrastructure investment . People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Field Support Engineer This role is for a proactive and highly organised Field Support Engineer responsible for delivering high-quality IT support and logistics within an allocated hub-and-spoke operational model. The position requires frequent travel (approximately 90% of the time) within the area to manage and distribute end-user devices and peripherals. We have multiple locations for this role - please refer to bottom of advert. Mandatory Requirement Security Check (SC) Clearance is essential and must be held to be considered for this role. Key Responsibilities Service Delivery & Incident Management: Proactively manage the ticket queue assigned to the Hub and its surrounding "Spokes" (remote locations). Ensure all tickets are appropriately updated and managed to maintain contractual Service Level Agreements (SLAs). Logistics & Asset Management: Manage Hub stock, performing accurate asset management by scanning items in and out of locations as per contract requirements. Effectively manage the disposal process for equipment handled through the Hub. Execute locker replenishments at remote sites when necessary. Technical Support & Repair: Triage and perform hardware repairs on equipment that is still under warranty. Liaise directly with vendors to coordinate parts procurement and equipment returns. Process Adherence & Improvement: Strictly follow all agreed processes and procedures, including those set by the Authority (site regulations) and internal company guidelines. Proactively highlight potential service issues or suggest service improvements to the Team Leader. Required Skills & Experience Security Clearance: Current and valid SC Clearance is mandatory . Customer Focus: Excellent customer-facing skills with a positive 'can-do' attitude and a commitment to service excellence. Mobility: Must hold a Manual Driving Licence due to the extensive travel required (c. 90% of the role). Desirable (Non-Essential): Knowledge or experience using the ServiceNow platform for ticket management. We have multiple locations available for these roles including: Lincoln, Carterton, Aldershot and High Wycombe People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
01/11/2025
Contractor
Field Support Engineer This role is for a proactive and highly organised Field Support Engineer responsible for delivering high-quality IT support and logistics within an allocated hub-and-spoke operational model. The position requires frequent travel (approximately 90% of the time) within the area to manage and distribute end-user devices and peripherals. We have multiple locations for this role - please refer to bottom of advert. Mandatory Requirement Security Check (SC) Clearance is essential and must be held to be considered for this role. Key Responsibilities Service Delivery & Incident Management: Proactively manage the ticket queue assigned to the Hub and its surrounding "Spokes" (remote locations). Ensure all tickets are appropriately updated and managed to maintain contractual Service Level Agreements (SLAs). Logistics & Asset Management: Manage Hub stock, performing accurate asset management by scanning items in and out of locations as per contract requirements. Effectively manage the disposal process for equipment handled through the Hub. Execute locker replenishments at remote sites when necessary. Technical Support & Repair: Triage and perform hardware repairs on equipment that is still under warranty. Liaise directly with vendors to coordinate parts procurement and equipment returns. Process Adherence & Improvement: Strictly follow all agreed processes and procedures, including those set by the Authority (site regulations) and internal company guidelines. Proactively highlight potential service issues or suggest service improvements to the Team Leader. Required Skills & Experience Security Clearance: Current and valid SC Clearance is mandatory . Customer Focus: Excellent customer-facing skills with a positive 'can-do' attitude and a commitment to service excellence. Mobility: Must hold a Manual Driving Licence due to the extensive travel required (c. 90% of the role). Desirable (Non-Essential): Knowledge or experience using the ServiceNow platform for ticket management. We have multiple locations available for these roles including: Lincoln, Carterton, Aldershot and High Wycombe People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
81589 - Connection Coordinator The Connection Coordinator will report to the Team Leader and will work within Connections Services, Network Operations based in our Bury St Edmunds office. You will be a permanent employee. You will attract a salary of 35,158 per annum and a bonus of 3%. Close Date: 15th November 2025 Job Purpose: Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category & adhering to Guaranteed Standards of Performance (GSoP). This includes services of 1 to 4 properties or power requirements up to 69kVA. Dimensions: Responsible for the end-to-end process of all works up to 69kVA in categories LVSSA & LVSSB. This incorporates the raising of enquires, through to the quotation stage, to the scheduling of the delivery teams to complete the work. You will provide excellent service to customers, providing quotations, booking site visits, processing payment, and co-ordinating the execution of the work programming. This will require the post holder to be the contact for a customer and to support them through each stage of the job. Principal Accountabilities: Develop great relationships with customers Receive and process the customer's initial enquiries Facilitate the booking of surveyor site visits Raise, issue and manage customer's quotations Process payments for customers Operate work management tools (SAP and SAP CRM) and PC systems to help plan, issuing and completion of work Liaise with both operatives and contractors to support with any site issues Help investigate customer complaints and escalate Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards To assist with any compliance or UAT projects To assist the management team in the progression of the team and department, through other projects/ tasks that benefit the wider Connection services team. This may include financial, business process, regulatory or compliance activities What we are looking for: Excellent customer service experience Desire to develop and succeed Computer literate and use a variety of systems with fast and accurate keyboard skills Work co-operatively with others to achieve shared goals and improve the contribution of all members of the team Initiative to resolve problems Nature and Scope: The Connections Coordinator role within the Connection Services department is without question one of the most crucial and rewarding roles within the business due to its direct influence and effect to the UK Power Networks BMoCS performance. The nature of the business is such that the vast majority (at least 70%) of customers are one-off transactional customers; there is therefore only one chance to create a positive and lasting impression of the business. This requires customer-facing staff of the highest calibre that have been trained in and can explain technical and practical aspects in a way that can be understood by customers. The Connection Coordinator will report directly to the Connection services Team Leader Please Note: Internal candidates are eligible to apply for internal positions once they have completed any contractual probationary period. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
01/11/2025
Full time
81589 - Connection Coordinator The Connection Coordinator will report to the Team Leader and will work within Connections Services, Network Operations based in our Bury St Edmunds office. You will be a permanent employee. You will attract a salary of 35,158 per annum and a bonus of 3%. Close Date: 15th November 2025 Job Purpose: Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category & adhering to Guaranteed Standards of Performance (GSoP). This includes services of 1 to 4 properties or power requirements up to 69kVA. Dimensions: Responsible for the end-to-end process of all works up to 69kVA in categories LVSSA & LVSSB. This incorporates the raising of enquires, through to the quotation stage, to the scheduling of the delivery teams to complete the work. You will provide excellent service to customers, providing quotations, booking site visits, processing payment, and co-ordinating the execution of the work programming. This will require the post holder to be the contact for a customer and to support them through each stage of the job. Principal Accountabilities: Develop great relationships with customers Receive and process the customer's initial enquiries Facilitate the booking of surveyor site visits Raise, issue and manage customer's quotations Process payments for customers Operate work management tools (SAP and SAP CRM) and PC systems to help plan, issuing and completion of work Liaise with both operatives and contractors to support with any site issues Help investigate customer complaints and escalate Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards To assist with any compliance or UAT projects To assist the management team in the progression of the team and department, through other projects/ tasks that benefit the wider Connection services team. This may include financial, business process, regulatory or compliance activities What we are looking for: Excellent customer service experience Desire to develop and succeed Computer literate and use a variety of systems with fast and accurate keyboard skills Work co-operatively with others to achieve shared goals and improve the contribution of all members of the team Initiative to resolve problems Nature and Scope: The Connections Coordinator role within the Connection Services department is without question one of the most crucial and rewarding roles within the business due to its direct influence and effect to the UK Power Networks BMoCS performance. The nature of the business is such that the vast majority (at least 70%) of customers are one-off transactional customers; there is therefore only one chance to create a positive and lasting impression of the business. This requires customer-facing staff of the highest calibre that have been trained in and can explain technical and practical aspects in a way that can be understood by customers. The Connection Coordinator will report directly to the Connection services Team Leader Please Note: Internal candidates are eligible to apply for internal positions once they have completed any contractual probationary period. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Job Title: Platform Orchestration Team Lead Location: Corsham 2-3 days per weekDuration: Until 31st March with likely extensionRate: Up to £800 per day via an approved umbrella company Are you passionate about automation, orchestration, and delivering secure, high-quality solutions? Our client, a leading organisation supporting defence capabilities, is hiring for a reputable client to lead their Platform Automation Orchestration team. This senior role involves developing and maintaining automation components for the platform, primarily based on VMWare, Windows, and Linux technologies, supporting critical armed forces applications. What you'll be doing: Lead the design, development, and review of production-grade automation code using PowerShell, Python, Ansible, Terraform, and Jenkins. Create and support automation modules for Windows Server features, VMware, and other infrastructure components. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Develop detailed design artefacts and support system testing activities. Work with Service Management to ensure smooth operation and issue resolution. What you'll bring: Proven experience in creating complex PowerShell automation modules, including workflows and Desired State Configuration. Strong background in designing and supporting automation solutions across Windows, VMware, and cloud environments. Hands-on experience with deployment tools like VMware PowerCLI, VEEAM, and Solarwinds. Familiarity with Agile methodologies and version control tools such as GIT and BitBucket. Excellent communication skills and critical thinking abilities. Valid Security Clearance (SC). Desirable: Knowledge of Atlassian tools (JIRA, Confluence). Certifications such as VMware VCP, MCSA/MCSE, or Oracle OCA. Experience working within the UK Public Sector or Defence environments.Join a dynamic team supporting vital national security projects. If you meet these criteria and are ready to lead innovative automation initiatives, apply now!
01/11/2025
Contractor
Job Title: Platform Orchestration Team Lead Location: Corsham 2-3 days per weekDuration: Until 31st March with likely extensionRate: Up to £800 per day via an approved umbrella company Are you passionate about automation, orchestration, and delivering secure, high-quality solutions? Our client, a leading organisation supporting defence capabilities, is hiring for a reputable client to lead their Platform Automation Orchestration team. This senior role involves developing and maintaining automation components for the platform, primarily based on VMWare, Windows, and Linux technologies, supporting critical armed forces applications. What you'll be doing: Lead the design, development, and review of production-grade automation code using PowerShell, Python, Ansible, Terraform, and Jenkins. Create and support automation modules for Windows Server features, VMware, and other infrastructure components. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Develop detailed design artefacts and support system testing activities. Work with Service Management to ensure smooth operation and issue resolution. What you'll bring: Proven experience in creating complex PowerShell automation modules, including workflows and Desired State Configuration. Strong background in designing and supporting automation solutions across Windows, VMware, and cloud environments. Hands-on experience with deployment tools like VMware PowerCLI, VEEAM, and Solarwinds. Familiarity with Agile methodologies and version control tools such as GIT and BitBucket. Excellent communication skills and critical thinking abilities. Valid Security Clearance (SC). Desirable: Knowledge of Atlassian tools (JIRA, Confluence). Certifications such as VMware VCP, MCSA/MCSE, or Oracle OCA. Experience working within the UK Public Sector or Defence environments.Join a dynamic team supporting vital national security projects. If you meet these criteria and are ready to lead innovative automation initiatives, apply now!
Modern Workplace LeadOur client is a global assurance provider with operations in over 100+ countries and a mission to delight their customers. We have a diverse portfolio of assurances activities that range from Security, ESG and Supply Chain, and many more. As our Modern Workplace Lead, you will act as a vital member of the Infrastructure department, leading a cross-functional team focused on delivering support and functionality of the M365 Productivity suite of tools and services (Office, OneDrive, Teams, Sharepoint) EUC device builds and management (Intune MDM, Autopilot), large-scale user migrations including Email, Sharepoint and Teams, and technical end-user support for the company. As a strong and proactive leader in this space, you will anticipate challenges associated with large (6000+) userbases, drive continuous improvement and implement best-in-class workplace solutions. You will have strong and demonstrable stakeholder management, project management and forecasting skills, and be able to mentor and drive junior to senior team members to achieve their best. Key Responsibilities: Leadership & Strategy Lead and mentor a team of engineers and specialists in the management of EUC and M365 services. Drive sprint-based work management within the team, to assist in consistent delivery across the function Develop and implement strategies to optimise the use of Microsoft 365 tools across the organisation. Act as the primary point of contact for all M365 modern workplace initiatives, collaborating with IT leadership and key stakeholders. Microsoft 365 & Endpoint Management Oversee deployment, configuration, and management of Microsoft Intune for device provisioning and policy enforcement. Ensure effective use of Windows Autopilot for zero-touch device provisioning and lifecycle management. Manage security policies, compliance, and conditional access for devices, applications, and users within M365. Drive automation and self-service capabilities to improve the end-user experience and reduce IT operational overhead. Collaboration & Productivity Tools Lead the management and governance of collaboration tools, including Microsoft Teams, SharePoint, OneDrive, and Viva. Define best practices and policies for usage, security, and governance across the M365 ecosystem. Enable end-users by providing training, documentation, and support resources to maximise the value of M365 services. Security & Compliance Implement security best practices for identity and device management, leveraging Microsoft Defender, Conditional Access, and Zero Trust principles. Ensure compliance with industry standards and regulations related to data protection and endpoint security. Monitor and respond to security incidents, threats, and vulnerabilities affecting end-user computing. Migration & Integration Plan and execute large-scale user migrations between domains, ensuring minimal disruption to business operations. Oversee email migrations, including Exchange Online transitions and hybrid deployments. Manage SharePoint migrations, ensuring seamless data transfer and optimal configurations. Utilise tools such as ShareGate and BitTitan to streamline migration processes and improve efficiency. Innovation & Continuous Improvement Stay up to date with Microsoft's latest product developments and industry trends in modern workplace technology. Drive innovation by evaluating new M365 features and identifying opportunities for improved business efficiency. Work closely with IT Service Management teams to streamline support processes and enhance user satisfaction. ?Technical/Professional Qualifications/Requirements5+ years of experience managing enterprise M365 deployments for large (6,000+) userbases, and 3+ years leading cross-functional technical teams working across the Microsoft workplace ecosystem. Strong and autonomous leadership skills, managing all levels of technical expertise and delivery in cross-functional teams. Strong technical expertise in Microsoft 365 services, including Teams, SharePoint, OneDrive, and Exchange Online. Practical experience with EUC Hardware (Dell, Lenovo, HP, Apple) Experience of identity and access management (Active Directory, Azure Entra, Conditional Access, MFA, GPO, SSO) Knowledgeable in asserting and maintaining endpoint compliance. Experience of working in an Agile environment and with a multi-disciplined team Clear and effective communication at all business levels - end user, stakeholder, and upper management - able to disambiguate when necessary. Strong understanding of Windows Autopilot, Intune, and MDM solutions Solid automation and scripting skills (PowerShell, Graph API) for managing M365 environments. Experience with ITSM tools such as ServiceNow and Halo and a solid grasp of ITIL around Release, Deployment and Change ManagementExpertise in executing large-scale user migrations between domains, email migrations, and SharePoint migrations. Experience running and assisting in the management of small to mid-sized technical projects. Familiarity with migration tools such as ShareGate, BitTitan, and other relevant technologies. Excellent stakeholder management and communication skills, with the ability to translate technical solutions into business value. Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Modern Desktop Administrator, Security Administrator) are highly desirable. Experience in ITIL frameworks and service management best practices is a plus. Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Modern Desktop Administrator, Security Administrator) are highly desirable.
01/11/2025
Full time
Modern Workplace LeadOur client is a global assurance provider with operations in over 100+ countries and a mission to delight their customers. We have a diverse portfolio of assurances activities that range from Security, ESG and Supply Chain, and many more. As our Modern Workplace Lead, you will act as a vital member of the Infrastructure department, leading a cross-functional team focused on delivering support and functionality of the M365 Productivity suite of tools and services (Office, OneDrive, Teams, Sharepoint) EUC device builds and management (Intune MDM, Autopilot), large-scale user migrations including Email, Sharepoint and Teams, and technical end-user support for the company. As a strong and proactive leader in this space, you will anticipate challenges associated with large (6000+) userbases, drive continuous improvement and implement best-in-class workplace solutions. You will have strong and demonstrable stakeholder management, project management and forecasting skills, and be able to mentor and drive junior to senior team members to achieve their best. Key Responsibilities: Leadership & Strategy Lead and mentor a team of engineers and specialists in the management of EUC and M365 services. Drive sprint-based work management within the team, to assist in consistent delivery across the function Develop and implement strategies to optimise the use of Microsoft 365 tools across the organisation. Act as the primary point of contact for all M365 modern workplace initiatives, collaborating with IT leadership and key stakeholders. Microsoft 365 & Endpoint Management Oversee deployment, configuration, and management of Microsoft Intune for device provisioning and policy enforcement. Ensure effective use of Windows Autopilot for zero-touch device provisioning and lifecycle management. Manage security policies, compliance, and conditional access for devices, applications, and users within M365. Drive automation and self-service capabilities to improve the end-user experience and reduce IT operational overhead. Collaboration & Productivity Tools Lead the management and governance of collaboration tools, including Microsoft Teams, SharePoint, OneDrive, and Viva. Define best practices and policies for usage, security, and governance across the M365 ecosystem. Enable end-users by providing training, documentation, and support resources to maximise the value of M365 services. Security & Compliance Implement security best practices for identity and device management, leveraging Microsoft Defender, Conditional Access, and Zero Trust principles. Ensure compliance with industry standards and regulations related to data protection and endpoint security. Monitor and respond to security incidents, threats, and vulnerabilities affecting end-user computing. Migration & Integration Plan and execute large-scale user migrations between domains, ensuring minimal disruption to business operations. Oversee email migrations, including Exchange Online transitions and hybrid deployments. Manage SharePoint migrations, ensuring seamless data transfer and optimal configurations. Utilise tools such as ShareGate and BitTitan to streamline migration processes and improve efficiency. Innovation & Continuous Improvement Stay up to date with Microsoft's latest product developments and industry trends in modern workplace technology. Drive innovation by evaluating new M365 features and identifying opportunities for improved business efficiency. Work closely with IT Service Management teams to streamline support processes and enhance user satisfaction. ?Technical/Professional Qualifications/Requirements5+ years of experience managing enterprise M365 deployments for large (6,000+) userbases, and 3+ years leading cross-functional technical teams working across the Microsoft workplace ecosystem. Strong and autonomous leadership skills, managing all levels of technical expertise and delivery in cross-functional teams. Strong technical expertise in Microsoft 365 services, including Teams, SharePoint, OneDrive, and Exchange Online. Practical experience with EUC Hardware (Dell, Lenovo, HP, Apple) Experience of identity and access management (Active Directory, Azure Entra, Conditional Access, MFA, GPO, SSO) Knowledgeable in asserting and maintaining endpoint compliance. Experience of working in an Agile environment and with a multi-disciplined team Clear and effective communication at all business levels - end user, stakeholder, and upper management - able to disambiguate when necessary. Strong understanding of Windows Autopilot, Intune, and MDM solutions Solid automation and scripting skills (PowerShell, Graph API) for managing M365 environments. Experience with ITSM tools such as ServiceNow and Halo and a solid grasp of ITIL around Release, Deployment and Change ManagementExpertise in executing large-scale user migrations between domains, email migrations, and SharePoint migrations. Experience running and assisting in the management of small to mid-sized technical projects. Familiarity with migration tools such as ShareGate, BitTitan, and other relevant technologies. Excellent stakeholder management and communication skills, with the ability to translate technical solutions into business value. Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Modern Desktop Administrator, Security Administrator) are highly desirable. Experience in ITIL frameworks and service management best practices is a plus. Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Modern Desktop Administrator, Security Administrator) are highly desirable.
Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site £178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and external calls are answered effectively and efficiently and within the required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and resolution of complaints, escalating where required. Create and maintain knowledge base and local working instructions. Manage escalations for all service users, providing full business impact analysis. Manage out of hours escalations with AMS, Managerial and HQ support teams. Responsible for activities that require Service Desk approval for Service transition for new products and services accepted in to service. SKILLS & PERSONAL CHARACTERISTICS REQUIRED Time and priority management skills to enable efficient customer service delivery. Self-motivated and a strong team player. Ability to competently support incident resolution both independently and as part of a team. Ability to learn and support new applications and systems. The ability to influence others (both internally and externally) is essential in order to support users in completing actions. Proven verbal and written customer handling skills to enable customer satisfaction. Ability to cope within a pressurised environment whilst meeting deadlines. Proven analytical skills. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
01/11/2025
Contractor
Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site £178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and external calls are answered effectively and efficiently and within the required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and resolution of complaints, escalating where required. Create and maintain knowledge base and local working instructions. Manage escalations for all service users, providing full business impact analysis. Manage out of hours escalations with AMS, Managerial and HQ support teams. Responsible for activities that require Service Desk approval for Service transition for new products and services accepted in to service. SKILLS & PERSONAL CHARACTERISTICS REQUIRED Time and priority management skills to enable efficient customer service delivery. Self-motivated and a strong team player. Ability to competently support incident resolution both independently and as part of a team. Ability to learn and support new applications and systems. The ability to influence others (both internally and externally) is essential in order to support users in completing actions. Proven verbal and written customer handling skills to enable customer satisfaction. Ability to cope within a pressurised environment whilst meeting deadlines. Proven analytical skills. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
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