Role Overview We are seeking an IT & Telephony Support Analyst to support the review and analysis of PSTN (Public Switched Telephone Network) lines across NHG sites. This role involves visiting multiple locations to identify where telephone lines are installed, determine their purpose, and document the equipment and services associated with each line. The ideal candidate will have a blend of administrative, communication, and technical IT skills, with experience in telephony and networking. This is a hands-on role that requires site visits, stakeholder engagement, and accurate data collection. Key Responsibilities Conduct site visits across NHG locations to investigate and assess PSTN telephone lines. Identify the location, purpose, and usage of each telephone line. Record and document telephony equipment and services in use. Gather and validate information relating to telephone contracts and associated infrastructure. Liaise with site contacts and business stakeholders to obtain and verify information. Maintain accurate records and produce clear documentation of findings. Support the review of the organisation's telephony estate and recommend updates where appropriate. Ensure all collected information is accurate, complete, and communicated effectively to project stakeholders. Required Skills & Experience Experience working in an IT support, infrastructure, or telephony-related role. Good understanding of PSTN/telephony systems. Basic IT networking knowledge, including: IP networking Network patching Configuring IP phones Strong administrative skills with excellent attention to detail. Excellent communication and stakeholder engagement skills. Ability to work independently and manage visits across multiple sites. Full UK driving licence and willingness to travel between NHG locations (preferred). Desirable Skills Previous experience working with telephone infrastructure audits or migrations. Knowledge of VoIP or IP telephony environments. Experience documenting IT assets or telecommunications infrastructure. GCS is acting as an Employment Business in relation to this vacancy.
23/07/2026
Contractor
Role Overview We are seeking an IT & Telephony Support Analyst to support the review and analysis of PSTN (Public Switched Telephone Network) lines across NHG sites. This role involves visiting multiple locations to identify where telephone lines are installed, determine their purpose, and document the equipment and services associated with each line. The ideal candidate will have a blend of administrative, communication, and technical IT skills, with experience in telephony and networking. This is a hands-on role that requires site visits, stakeholder engagement, and accurate data collection. Key Responsibilities Conduct site visits across NHG locations to investigate and assess PSTN telephone lines. Identify the location, purpose, and usage of each telephone line. Record and document telephony equipment and services in use. Gather and validate information relating to telephone contracts and associated infrastructure. Liaise with site contacts and business stakeholders to obtain and verify information. Maintain accurate records and produce clear documentation of findings. Support the review of the organisation's telephony estate and recommend updates where appropriate. Ensure all collected information is accurate, complete, and communicated effectively to project stakeholders. Required Skills & Experience Experience working in an IT support, infrastructure, or telephony-related role. Good understanding of PSTN/telephony systems. Basic IT networking knowledge, including: IP networking Network patching Configuring IP phones Strong administrative skills with excellent attention to detail. Excellent communication and stakeholder engagement skills. Ability to work independently and manage visits across multiple sites. Full UK driving licence and willingness to travel between NHG locations (preferred). Desirable Skills Previous experience working with telephone infrastructure audits or migrations. Knowledge of VoIP or IP telephony environments. Experience documenting IT assets or telecommunications infrastructure. GCS is acting as an Employment Business in relation to this vacancy.
Support Analyst - (PSTN,Telephony & Network) Contract - 325- 375pd Inside IR35 Hybrid - London, to start asap, 6 month contract We are currently recruiting for a Support Analyst with PSTN experience to support a key telephony and infrastructure review programme across a large London-based organisation. This is an excellent opportunity for someone with a blend of technical IT knowledge, telephony experience and strong administrative skills who enjoys working across multiple sites and engaging with stakeholders to gather accurate technical information. The Role You'll play a key role in reviewing and documenting PSTN (Public Switched Telephone Network) services across a portfolio of sites. This will involve travelling to different locations to identify where telephone lines terminate, understand what they are used for, and document the associated equipment and connectivity. Working closely with business users, site contacts and technical teams, you'll ensure accurate information is captured to support a wider telephony transformation programme. Key Responsibilities Visit multiple London sites to investigate and audit PSTN telephone lines. Identify where telephone lines are located and determine how they are being used. Document connected equipment, services and dependencies. Engage with business users and site representatives to gather accurate information. Record findings and maintain detailed technical documentation. Support the wider telephony review and migration programme. Liaise with internal IT teams and third-party suppliers where required. Assist with basic networking, IP phone configuration and connectivity investigations. Essential Skills & Experience Experience working within an IT support, infrastructure or telephony environment. Good understanding of telephony technologies, with knowledge of PSTN is a must Networking knowledge including IP networking and patching. Experience configuring or supporting IP phones Strong investigative and problem-solving skills. Excellent administration and documentation skills with a high level of accuracy. Confident communicating with both technical and non-technical stakeholders. Able to work independently and travel between multiple London sites. If you have a combination of IT support, networking and telephony experience , along with excellent communication skills and enjoy working across different locations, we'd love to hear from you. Please send your CV to (url removed) Services advertised by itecopeople are those of an Employment Business
22/07/2026
Contractor
Support Analyst - (PSTN,Telephony & Network) Contract - 325- 375pd Inside IR35 Hybrid - London, to start asap, 6 month contract We are currently recruiting for a Support Analyst with PSTN experience to support a key telephony and infrastructure review programme across a large London-based organisation. This is an excellent opportunity for someone with a blend of technical IT knowledge, telephony experience and strong administrative skills who enjoys working across multiple sites and engaging with stakeholders to gather accurate technical information. The Role You'll play a key role in reviewing and documenting PSTN (Public Switched Telephone Network) services across a portfolio of sites. This will involve travelling to different locations to identify where telephone lines terminate, understand what they are used for, and document the associated equipment and connectivity. Working closely with business users, site contacts and technical teams, you'll ensure accurate information is captured to support a wider telephony transformation programme. Key Responsibilities Visit multiple London sites to investigate and audit PSTN telephone lines. Identify where telephone lines are located and determine how they are being used. Document connected equipment, services and dependencies. Engage with business users and site representatives to gather accurate information. Record findings and maintain detailed technical documentation. Support the wider telephony review and migration programme. Liaise with internal IT teams and third-party suppliers where required. Assist with basic networking, IP phone configuration and connectivity investigations. Essential Skills & Experience Experience working within an IT support, infrastructure or telephony environment. Good understanding of telephony technologies, with knowledge of PSTN is a must Networking knowledge including IP networking and patching. Experience configuring or supporting IP phones Strong investigative and problem-solving skills. Excellent administration and documentation skills with a high level of accuracy. Confident communicating with both technical and non-technical stakeholders. Able to work independently and travel between multiple London sites. If you have a combination of IT support, networking and telephony experience , along with excellent communication skills and enjoy working across different locations, we'd love to hear from you. Please send your CV to (url removed) Services advertised by itecopeople are those of an Employment Business
