ServiceNow Architect Salary: 90,000 - 100,000 + Bens, Perks, Healthcare options, Pension Location: Manchester (UK wide 2-3days onsite) About the Role We're seeking an experienced ServiceNow Architect who is passionate about designing scalable, high-quality solutions that improve business processes and user experience. This role combines strategic solution design with hands-on delivery, working closely with technology teams, automation specialists, and client stakeholders. You'll play a key role in transforming customer platforms while helping shape the future technical direction of ServiceNow implementations. Hybrid working model: This role offers a flexible blend of office, client site, and home working (not fully remote). Your Role As a senior member of the ServiceNow team, you'll be responsible for shaping architecture standards and ensuring delivery excellence. You will: Work closely with stakeholders to gather business requirements and translate them into technical designs Lead the architecture and solution design of ServiceNow implementations, including custom applications and integrations Oversee configuration and customisation across ServiceNow modules such as ITSM, ITOM, HRSD and others Maintain platform architecture standards to ensure consistency, scalability and best-practice adoption Provide technical leadership and mentorship to ServiceNow developers Stay up to date with ServiceNow releases and platform enhancements to drive continuous improvement Your Skills and Experience You'll bring: Strong experience in ServiceNow development and solution architecture Proven track record designing and delivering ServiceNow solutions across multiple modules Proficiency in JavaScript, HTML and CSS ServiceNow CAD and CIS certifications (preferred), or equivalent hands-on experience Excellent communication skills with the ability to engage both technical and non-technical stakeholders Security Clearance Requirements This role requires Security Check (SC) clearance. Applicants must have lived continuously in the UK for the past five years and meet additional clearance requirements. Some roles may require sole UK nationality. Eligibility will be assessed throughout the recruitment process. What's in It for You? You'll join a forward-thinking organisation focused on innovation, wellbeing, and career progression. Support for mental health and wellbeing Opportunities to work on high-impact digital transformation projects Exposure to diverse industries and technologies Strong focus on professional development and certification pathways You'll help deliver technology solutions that create lasting value.
16/04/2026
Full time
ServiceNow Architect Salary: 90,000 - 100,000 + Bens, Perks, Healthcare options, Pension Location: Manchester (UK wide 2-3days onsite) About the Role We're seeking an experienced ServiceNow Architect who is passionate about designing scalable, high-quality solutions that improve business processes and user experience. This role combines strategic solution design with hands-on delivery, working closely with technology teams, automation specialists, and client stakeholders. You'll play a key role in transforming customer platforms while helping shape the future technical direction of ServiceNow implementations. Hybrid working model: This role offers a flexible blend of office, client site, and home working (not fully remote). Your Role As a senior member of the ServiceNow team, you'll be responsible for shaping architecture standards and ensuring delivery excellence. You will: Work closely with stakeholders to gather business requirements and translate them into technical designs Lead the architecture and solution design of ServiceNow implementations, including custom applications and integrations Oversee configuration and customisation across ServiceNow modules such as ITSM, ITOM, HRSD and others Maintain platform architecture standards to ensure consistency, scalability and best-practice adoption Provide technical leadership and mentorship to ServiceNow developers Stay up to date with ServiceNow releases and platform enhancements to drive continuous improvement Your Skills and Experience You'll bring: Strong experience in ServiceNow development and solution architecture Proven track record designing and delivering ServiceNow solutions across multiple modules Proficiency in JavaScript, HTML and CSS ServiceNow CAD and CIS certifications (preferred), or equivalent hands-on experience Excellent communication skills with the ability to engage both technical and non-technical stakeholders Security Clearance Requirements This role requires Security Check (SC) clearance. Applicants must have lived continuously in the UK for the past five years and meet additional clearance requirements. Some roles may require sole UK nationality. Eligibility will be assessed throughout the recruitment process. What's in It for You? You'll join a forward-thinking organisation focused on innovation, wellbeing, and career progression. Support for mental health and wellbeing Opportunities to work on high-impact digital transformation projects Exposure to diverse industries and technologies Strong focus on professional development and certification pathways You'll help deliver technology solutions that create lasting value.
ServiceNow Developer Location: UK (Hybrid) Practice Area: Digital Customer Experience Job Type: Permanent Full-Time Salary: 60,000- 70,000 + Private Healthcare + Pension + Unlimited Training Budget Shape the Future of Digital Experience We're hiring a ServiceNow Developer to join our rapidly growing Digital Customer Experience practice. If you have 2+ years of hands-on experience with the ServiceNow platform and a passion for solving complex problems through elegant, human-focused design - this is your chance to make a meaningful impact. You'll work closely with consultants and architects on projects that span IT, HR, and Customer Service domains. Together, you'll design and build next-gen workflows that put user experience at the core. What You'll Be Doing Build & Innovate Configure and enhance ServiceNow workflows across ITSM, HRSD, CSM, and onboarding Develop custom applications using JavaScript, Angular, and ServiceNow APIs Use GenAI tools like Now Assist and Workflow Data Fabric to bring automation and intelligence to life Design for Experience Create modern interfaces using Next Experience UI, UI Builder, and Service Portal Build dashboards and portals that are responsive, intuitive, and tailored to user roles Connect & Integrate Develop integrations between ServiceNow and third-party platforms (HR, CRM, eCommerce) via REST/SOAP and IntegrationHub Ensure data is clean, accurate, and accessible across the ecosystem Deliver Results Improve customer and employee journeys with journey mapping and analytics Streamline onboarding, lifecycle transitions, and day-to-day workflows Embrace AI-driven solutions for continuous experience improvement Collaborate & Grow Contribute to discovery sessions, documentation, and client workshops Participate in peer code reviews and team learning Partner with cross-functional teams spanning HR, IT, and Customer Experience What You'll Need Essential Experience: Minimum 2 years of hands-on ServiceNow development Solid skills in JavaScript, HTML, CSS, Glide API, and Flow Designer Experience working with ITSM, HRSD, CSM, and onboarding modules Proven experience integrating with external systems using REST and SOAP APIs Strong communication skills and a passion for solving real-world problems A user-first mindset and awareness of employee/customer experience journeys Nice to Have: ServiceNow Certified Application Developer (CAD) Implementation Specialist certifications in HRSD or CSM
26/08/2025
Full time
ServiceNow Developer Location: UK (Hybrid) Practice Area: Digital Customer Experience Job Type: Permanent Full-Time Salary: 60,000- 70,000 + Private Healthcare + Pension + Unlimited Training Budget Shape the Future of Digital Experience We're hiring a ServiceNow Developer to join our rapidly growing Digital Customer Experience practice. If you have 2+ years of hands-on experience with the ServiceNow platform and a passion for solving complex problems through elegant, human-focused design - this is your chance to make a meaningful impact. You'll work closely with consultants and architects on projects that span IT, HR, and Customer Service domains. Together, you'll design and build next-gen workflows that put user experience at the core. What You'll Be Doing Build & Innovate Configure and enhance ServiceNow workflows across ITSM, HRSD, CSM, and onboarding Develop custom applications using JavaScript, Angular, and ServiceNow APIs Use GenAI tools like Now Assist and Workflow Data Fabric to bring automation and intelligence to life Design for Experience Create modern interfaces using Next Experience UI, UI Builder, and Service Portal Build dashboards and portals that are responsive, intuitive, and tailored to user roles Connect & Integrate Develop integrations between ServiceNow and third-party platforms (HR, CRM, eCommerce) via REST/SOAP and IntegrationHub Ensure data is clean, accurate, and accessible across the ecosystem Deliver Results Improve customer and employee journeys with journey mapping and analytics Streamline onboarding, lifecycle transitions, and day-to-day workflows Embrace AI-driven solutions for continuous experience improvement Collaborate & Grow Contribute to discovery sessions, documentation, and client workshops Participate in peer code reviews and team learning Partner with cross-functional teams spanning HR, IT, and Customer Experience What You'll Need Essential Experience: Minimum 2 years of hands-on ServiceNow development Solid skills in JavaScript, HTML, CSS, Glide API, and Flow Designer Experience working with ITSM, HRSD, CSM, and onboarding modules Proven experience integrating with external systems using REST and SOAP APIs Strong communication skills and a passion for solving real-world problems A user-first mindset and awareness of employee/customer experience journeys Nice to Have: ServiceNow Certified Application Developer (CAD) Implementation Specialist certifications in HRSD or CSM
The job on offer Reporting to the EUS Lead Group, the role will have Second Line responsibility for pre-empting (Automation), investigating and resolving Incidents. Completing IMACs and Requests where applicable; and assisting with Problem, Project and NSR Tasks assigned to the Desktop Support Team. The individual will also support Testing for the Evergreen Desktop service. The individual must be MoD SC Cleared or be capable of obtaining MoD SC Clearance. The candidate must be a sole UK National, with a full UK Driving Licence. Your role • Second Line responsibility for resolving Incidents to SLA • Requests/IMACs completion to SLA • Escalations - responsibility to be below 2%, per Incident per month • CSATs for Incidents handled to over 4.5 out of 5 per month • Pro-active communication with the Service Desk and Level3 Teams, leading to efficient resolutions and completions • Undertaking Project Tasks in support of both internal and external Project Managers • Completing Problem Tasks to KPI • Undertaking NSR Tasks to agreed timescales • Effective Customer handling • Keeping the EUS Lead Group informed of any IT concerns escalating as necessary Your profile • Microsoft Windows O/S (Windows 10 & Windows 7) - working knowledge of build, configuration and registry settings • Desktop hardware architecture - predominately HP desktop and laptops • SCCM experience including OS deployment, application deployment, fault finding, monitoring and reporting • Microsoft Office suite - configuration, templates, macros, add-ins, advanced features and user preference configuration • Active Directory - basic administration, User configuration • Messaging and collaboration tools - an appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business) • Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity • Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting and batch Files • Security - disk encryption using bit locker, NTFS permissions and shared folder security • Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners • Working Knowledge of IT Service Management (ITSM) software (ServiceNow) especially Incidents and Requests Why Capgemini is unique At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion. Get the Future You Want
24/09/2022
Full time
The job on offer Reporting to the EUS Lead Group, the role will have Second Line responsibility for pre-empting (Automation), investigating and resolving Incidents. Completing IMACs and Requests where applicable; and assisting with Problem, Project and NSR Tasks assigned to the Desktop Support Team. The individual will also support Testing for the Evergreen Desktop service. The individual must be MoD SC Cleared or be capable of obtaining MoD SC Clearance. The candidate must be a sole UK National, with a full UK Driving Licence. Your role • Second Line responsibility for resolving Incidents to SLA • Requests/IMACs completion to SLA • Escalations - responsibility to be below 2%, per Incident per month • CSATs for Incidents handled to over 4.5 out of 5 per month • Pro-active communication with the Service Desk and Level3 Teams, leading to efficient resolutions and completions • Undertaking Project Tasks in support of both internal and external Project Managers • Completing Problem Tasks to KPI • Undertaking NSR Tasks to agreed timescales • Effective Customer handling • Keeping the EUS Lead Group informed of any IT concerns escalating as necessary Your profile • Microsoft Windows O/S (Windows 10 & Windows 7) - working knowledge of build, configuration and registry settings • Desktop hardware architecture - predominately HP desktop and laptops • SCCM experience including OS deployment, application deployment, fault finding, monitoring and reporting • Microsoft Office suite - configuration, templates, macros, add-ins, advanced features and user preference configuration • Active Directory - basic administration, User configuration • Messaging and collaboration tools - an appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business) • Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity • Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting and batch Files • Security - disk encryption using bit locker, NTFS permissions and shared folder security • Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners • Working Knowledge of IT Service Management (ITSM) software (ServiceNow) especially Incidents and Requests Why Capgemini is unique At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion. Get the Future You Want
About Us We're an innovative tech consultancy - a team of problem solvers. Since 1993 we've been finding better ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. We bring together experts from diverse backgrounds and experiences in a collaborative and open culture to deliver outstanding outcomes for our clients, and a stimulating and rewarding environment for our people. About the Role We're looking for hands-on Data Support Engineers with an understanding of data technologies and service ecosystem to help to deliver, manage and evolve data pipelines and systems on some of the most exciting digital programmes around, with clients in a range of industries. You may have some experience in data engineering or looking to move from a desktop support role into a more challenging position and enhance your career. You'll work with our Managed Service teams alongside service analysts, service delivery managers, developers, architects, designers, analysts and product owners to support and resolve incidents and to drive innovation and automation, tooling and data infrastructure development. We encourage continuous learning, so as well as the opportunity to work with some of the brightest and best in the industry, we have learning paths to software engineering, cloud engineering or Service Management available for those looking to advance their careers. You will have an opportunity to join our cloud or data academy as well to further your career and learn more about cloud technology. Responsibilities include: Working with our service delivery teams to help support data infrastructure Helping to complete backlog items to evolve client's data infrastructure Researching and identify solutions to cloud infrastructure issues Analysing and organising raw data Building data systems and pipelines Conducting data analysis and report on results Preparing data for prescriptive and predictive modelling Combining raw information from different sources Exploring ways to enhance data quality and reliability Identifying opportunities for data acquisition Developing analytical tools and programs Collaborating with data scientists and architects on several projects Asking customers targeted questions to quickly understand the root of the problem Tracking data related issues through to resolution, within agreed time limits Talking clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Providing prompt and accurate feedback to customers Referring to internal database or external resources to provide accurate tech solutions Ensuring all issues are properly logged Prioritising and manage several open issues at one time Following up with clients to ensure their IT systems are fully functional after troubleshooting Preparing accurate and timely reports Documenting technical knowledge in the form of notes and manuals Maintaining strong relationships with clients About You You will be familiar with using various methods to transform raw data into useful data systems. To succeed in this data engineering position, you should have strong analytical skills and the ability to combine data from different sources. Data engineer skills also include familiarity with several programming languages and knowledge of learning machine methods. If you are detail-oriented, with excellent organizational skills and experience in this field, we'd like to hear from you. An understanding of Microsoft, AWS or GCP technologies and Python or Java is a plus. If you are naturally a helper, enjoy assisting people with data related issues and are able to explain technical details simply, we'd like to meet you. The role will have flexible working hours on a shift system and will possibly include occasional late night shifts or out of hours working. Ultimately, you will be a person our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems. Requirements for the role To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering or the equivalent level of experience Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Understanding or additional certification in Microsoft, AWS, Google or similar technologies such as Terraform Technical expertise with data models, data mining, and segmentation techniques Knowledge of programming languages (e.g. Java and Python) Hands-on experience with SQL database design Great numerical and analytical skills Data engineering certification (e.g Microsoft or AWS Certified Data Engineer) is a plus Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Jira, ServiceNow) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal
04/11/2021
Full time
About Us We're an innovative tech consultancy - a team of problem solvers. Since 1993 we've been finding better ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. We bring together experts from diverse backgrounds and experiences in a collaborative and open culture to deliver outstanding outcomes for our clients, and a stimulating and rewarding environment for our people. About the Role We're looking for hands-on Data Support Engineers with an understanding of data technologies and service ecosystem to help to deliver, manage and evolve data pipelines and systems on some of the most exciting digital programmes around, with clients in a range of industries. You may have some experience in data engineering or looking to move from a desktop support role into a more challenging position and enhance your career. You'll work with our Managed Service teams alongside service analysts, service delivery managers, developers, architects, designers, analysts and product owners to support and resolve incidents and to drive innovation and automation, tooling and data infrastructure development. We encourage continuous learning, so as well as the opportunity to work with some of the brightest and best in the industry, we have learning paths to software engineering, cloud engineering or Service Management available for those looking to advance their careers. You will have an opportunity to join our cloud or data academy as well to further your career and learn more about cloud technology. Responsibilities include: Working with our service delivery teams to help support data infrastructure Helping to complete backlog items to evolve client's data infrastructure Researching and identify solutions to cloud infrastructure issues Analysing and organising raw data Building data systems and pipelines Conducting data analysis and report on results Preparing data for prescriptive and predictive modelling Combining raw information from different sources Exploring ways to enhance data quality and reliability Identifying opportunities for data acquisition Developing analytical tools and programs Collaborating with data scientists and architects on several projects Asking customers targeted questions to quickly understand the root of the problem Tracking data related issues through to resolution, within agreed time limits Talking clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Providing prompt and accurate feedback to customers Referring to internal database or external resources to provide accurate tech solutions Ensuring all issues are properly logged Prioritising and manage several open issues at one time Following up with clients to ensure their IT systems are fully functional after troubleshooting Preparing accurate and timely reports Documenting technical knowledge in the form of notes and manuals Maintaining strong relationships with clients About You You will be familiar with using various methods to transform raw data into useful data systems. To succeed in this data engineering position, you should have strong analytical skills and the ability to combine data from different sources. Data engineer skills also include familiarity with several programming languages and knowledge of learning machine methods. If you are detail-oriented, with excellent organizational skills and experience in this field, we'd like to hear from you. An understanding of Microsoft, AWS or GCP technologies and Python or Java is a plus. If you are naturally a helper, enjoy assisting people with data related issues and are able to explain technical details simply, we'd like to meet you. The role will have flexible working hours on a shift system and will possibly include occasional late night shifts or out of hours working. Ultimately, you will be a person our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems. Requirements for the role To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering or the equivalent level of experience Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Understanding or additional certification in Microsoft, AWS, Google or similar technologies such as Terraform Technical expertise with data models, data mining, and segmentation techniques Knowledge of programming languages (e.g. Java and Python) Hands-on experience with SQL database design Great numerical and analytical skills Data engineering certification (e.g Microsoft or AWS Certified Data Engineer) is a plus Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Jira, ServiceNow) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal
