106 jobs found

Desktop Support Engineer Location: Barrow-In-Furness (Fully onsite) Clearance: Must be a sole UK national with the ability to obtain SC Clearance Salary: Up to 30k per annum + benefits Are you a hands-on IT professional who enjoys variety, structure, and customer interaction? This IMAC Desktop Support Engineer opportunity offers you the chance to join a highly respected technology services team supporting a major client. Whether you're an experienced IT engineer or someone looking to transition into tech with some practical IT know-how, this role gives you the platform to grow and make a real impact. What you'll be doing Device & Equipment Management: Build, rebuild, provision, and configure end-user devices to meet specifications. Inventory Control: Manage deliveries, maintain accurate stock records, and oversee equipment allocation and disposal. Service Delivery: Coordinate and complete IMAC (Install, Move, Add, Change) activities efficiently and in line with SLAs. Customer Interaction: Provide a professional, courteous service - ensuring users receive timely, high-quality support. Collaboration: Work closely with other support teams to maintain seamless operations and deliver exceptional service. What you'll bring Previous experience in IT support or technical field service (hardware/software). Knowledge of desktop environments (Windows 7-10), application installs, and ticketing systems (e.g. ServiceNow). Understanding of networking and server fundamentals. Excellent organisation, troubleshooting, and customer service skills. A full, clean UK driving licence. Must be a sole UK national and able to obtain SC Clearance. Flexible, methodical, and a strong team player. Desirable: Experience with stock management tools, IMAC processes, or working within secure environments. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Desktop Support Engineer, Field Service Engineer, IT Technician, Hardware Engineer, IT Support Analyst, IMAC Engineer, IT Field Engineer, Service Desk Technician, IT Hardware Support, Windows Support Engineer. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

ServiceNow Technical Lead 6 Month Contract Newbury (Hybrid) £(Apply online only)/day (Outside IR35) ServiceNow Technical Lead needed with TSOM implementation project experience. 6 Month Contract based in Newbury (Hybrid). A chance to work with a global IT Consultancy on a project for an Telecoms external client. Start ASAP in Nov/Dec 2025. Hybrid Working - 2-3 days/week working remotely + the rest of the time working from the Newbury office. Key skills, experience + tasks will include: Strong ServiceNow technical expertise on TSOM implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven expertise in ServiceNow integrations including: REST, SOAP, APIs, MID Servers. Designing, developing + implementing CMDB and Discovery. ServiceNow scripting (JavaScript, Glide, Flow Designer), and ServiceNow data models. Deep technical expertise in the ServiceNow platform + serving as a technical authority on ServiceNow architecture, design + best practice. Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems preferred. Qualifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Technical Architect (CTA).

Our client is looking for an ServiceNow Technical Lead with strong experiencein ServiceNow ITSM and TSOM. This is a hybrid role with at least 2 days per week working in the Newbury office. The rate is £400-425 per day outside IR35. ServiceNow dev to lead the design, development, and implementation of ServiceNow solutions across our enterprise. The ideal candidate will have deep expertise in the ServiceNow platform, strong technical architecture skills, and the ability to translate business requirements into scalable, maintainable, and efficient ServiceNow solutions. Key Responsibilities * Serve as the technical authority on ServiceNow architecture, design, and best practices. * Define and drive the overall platform strategy, roadmap, and governance. * Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications. * Ensure platform scalability, security, performance, and integrations with other enterprise systems. * Provide technical leadership in solution design workshops, architecture reviews, and governance boards. * Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives. * Mentor and guide ServiceNow developers and administrators on technical best practices. * Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements. * Ensure compliance with enterprise architecture, security, and regulatory requirements. Required Qualifications: * Primary skills on TSOM implementation Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). * Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). * Experience with ServiceNow Scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model. * Knowledge of ITIL/ITSM processes and best practices. * Experience designing and implementing CMDB and Discovery. * Excellent problem-solving, communication, and stakeholder management skills. Preferred Qualifications: * ServiceNow Certified System Administrator (CSA). * ServiceNow Certified Implementation Specialist (CIS) in multiple modules. * ServiceNow Certified Application Developer (CAD). * ServiceNow Certified Technical Architect (CTA) or progress toward certification. * Experience with Agile/Scrum delivery methodologies. * Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.

Cloud DevOps Engineer, Sr Analyst UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO In our team we are seeking an experienced Cloud DevOps Engineer with: Deep technical know-how and hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid environments. Experience with approaches and tooling for automated build, delivery, and release of software, ensuring reliability and repeatability. Ability to define and manage the roadmap for DevOps implementation in an established operational environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required to ensure continuity of service and timely resolution of critical issues. As a Cloud DevOps Engineer, you will: Work on multiple projects as part of a wider cloud capability team. Get DevOps up and running by overseeing the execution of tools and processes in the DevOps toolchain, and promote the DevOps culture in our client organizations. Help customers with DevOps projects by providing them with technical, consultative, and delivery services. Serve as a trusted automation and tooling advisor for DevOps initiatives by providing clients with objective, practical, and relevant advice, identifying opportunities for optimisation. Work with the development teams to meet acceptance criteria, gathering and documenting the requirements. Help lead continuous integration, delivery, automation, and infrastructure-as-code efforts for multiple cloud service offerings. Where required setting up and managing the operation of project development and test environments as well as the software configuration management processes for the entire application development life cycle. Help client's transition to DevOps by driving adoption of tools and practices, and by directing elements of the DevOps implementation. Resolve and escalate issues as necessary. Undertake necessary trainings and certifications on latest technologies We are looking for experience in the following skills: Familiarity with Azure and/or AWS CLI and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. What's in it for you At Accenture in addition to a competitive basic salary, you will also?have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their

About the Role: We are seeking an experienced ServiceNow Architect to join a dynamic team on a 6-month contract. The role sits inside IR35 , with the client managing payroll and covering employer National Insurance contributions. The successful candidate will design, implement, and optimise ServiceNow solutions to meet business needs while ensuring alignment with strategic objectives and regulatory requirements. Key Responsibilities: Lead the architecture, design, and implementation of ServiceNow modules across the enterprise. Define solution architecture, including workflows, integrations, and system enhancements. Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions. Ensure best practices, governance, and compliance within the ServiceNow environment. Provide technical guidance and mentorship to ServiceNow developers and administrators. Support upgrades, performance tuning, and troubleshooting within the platform. Essential Skills & Experience: Proven experience as a ServiceNow Architect, with hands-on experience in multiple ServiceNow modules. Strong understanding of ServiceNow architecture, integrations, and data management. Experience in design and delivery of enterprise-level ServiceNow solutions. Excellent communication skills and ability to engage with stakeholders at all levels. Experience in financial services or regulated environments is advantageous. Contract Details: 6-month contract, Inside IR35. Rate: £656 per day. Remote working, with once-a-month office visit. Client manages payroll and covers employer NI.

Automation Support Manager Leeds - Hybrid £51,000 per annum + bonus VIQU have partnered with a leading UK organisation investing heavily in automation and low-code technology, creating a brand-new opportunity for an Automation Support Manager to build and lead an internal automation support function from scratch. You'll initially be hands-on with Power Platform and ServiceNow before transitioning into a strategic leadership role - defining processes, governance, and what "good service" looks like across automation support. This is an ideal step for a Power Platform expert moving into management or an established leader ready to shape a new in-house capability from day one. Key Responsibilities: Transition automation services from third-party providers to in-house delivery Establish strong processes, governance, and documentation across automation operations Manage and support automation platforms including Power Platform and ServiceNow Deliver small-scale automation and low-code development where required Act as the escalation point for complex technical and operational issues Collaborate with stakeholders and the wider automation function to define and maintain service quality Drive continuous improvement and cost efficiencies across automation support Key Requirements: Proven experience managing or leading automation or technical support teams Strong hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) Experience with ServiceNow , including integrations and workflow management Knowledge of UiPath or similar RPA tools advantageous Strong process design, governance, and documentation capability Excellent stakeholder management and team development skills Experience managing service transition or bringing outsourced services in-house Apply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). Automation Support Manager Leeds - Hybrid £51,000 per annum + bonus

IT Configuration Manager Leeds, West Yorkshire (Hybrid Working - 3 days per week on-site) Excellent Benefits Package An excellent opportunity for an experienced IT Configuration Manager to join a large-scale technology organisation and take ownership of the Service Configuration Management practice. This is a strategic and hands-on role, responsible for shaping how configuration data is managed, governed, and maintained across a complex enterprise environment. As an IT Configuration Manager, you'll lead the development and continuous improvement of Configuration Management processes, ensuring data quality, operational efficiency, and alignment with organisational goals. You'll work closely with cross-functional teams - including IT operations, ServiceNow specialists, and service delivery leads - to ensure the Configuration Management Database (CMDB) is accurate, high-performing, and supports broader transformation initiatives. This IT Configuration Manager offers the chance to set direction, lead a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager - Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise-scale organisations Advanced working knowledge of ServiceNow and ITIL processes, particularly in Configuration and Asset Management Experience defining and embedding Configuration Management policies, procedures, and governance frameworks Excellent communication and stakeholder management skills, with the ability to lead discussions across technical and business functions Proven experience managing third-party suppliers and ensuring delivery against agreed standards Strong focus on data integrity, compliance, and operational performance Ability to balance strategic oversight with practical, hands-on problem-solving Flexible and adaptable mindset, able to operate effectively in dynamic environments IT Configuration Manager - Benefits: Performance-related bonus Car allowance (circa £5k) Enhanced pension contribution 25+ days annual leave Private healthcare Free on-site parking If you're an ITSM professional looking for a role where you can shape strategy, lead continuous improvement, and ensure Configuration Management delivers measurable business value, this is an outstanding opportunity to do just that. We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion/belief, sexual orientation, or age.

IT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You'll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you'll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You'll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to closure, aligned with ITIL v4 principles. Proactively identify problem trends from incident data, monitoring tools, and stakeholder feedback. Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone, or Kepner-Tregoe. Maintain the Known Error Database (KEDB), ensuring accurate documentation of workarounds and permanent fixes. Collaborate with technical and operational teams to define and implement corrective and preventative actions. Track and report on problem resolution progress, ensuring accountability and measurable improvement. Drive Continual Service Improvement (CSI) initiatives based on problem insights and service performance data. Support Incident and Major Incident Management, ensuring effective communication and rapid restoration of service. Provide cover for Change Management during absences or peak periods, reviewing changes for risk and readiness. We are searching for an ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services Company, Banking, Financial Services, Accountancy or Consultancy but within a dedicated inhouse ITSM function. Your skills and experience will include: Proven experience in IT Service Management (ITSM), ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence in facilitating cross-functional investigations and presenting findings to stakeholders. Excellent written and verbal communication skills. Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, or TOPdesk. ITIL v4 Foundation certification (required); additional ITIL modules are desirable. Excellent communication, organisation and presentation skills backed by significant technical expertise within infrastructure/application service management environments Excellent opportunity to join a dedicated team and play a crucial role within the ITSM function. High-profile organisation with excellent reputation and benefits package.

Application Support Analyst - 6 month FTC Salary - £26,500 - £28,500 Location: Hybrid (Flexible mix of office and remote work) About the Role Are you a problem-solver who thrives in a fast-paced, collaborative environment? We're looking for an Application Support Analyst to play a key role in supporting, enhancing, and optimising the Group's application ecosystem - including aggregator integrations, insurer products, and enrichment platforms. This is a fantastic opportunity to join a forward-thinking team where innovation, continuous improvement, and professional development are at the heart of everything we do. What You'll Do As an integral part of our Application Support team, you'll: Deliver first-class application support , ensuring SLA targets are consistently met for critical business systems. Analyse and implement technical enhancements across our broker and insurer policy administration platforms. Partner with IT Operations to maintain system uptime, coordinate incident response, and manage escalations. Collaborate with insurers and data partners (e.g. CDL, OpenGI, Experian, Lexis Nexis) to align new market initiatives with our strategic goals. Ensure all environments (production, test, and development) are secure, robust, and compliant with Change Management standards. Contribute to our move toward Continuous Delivery , improving speed and quality of change delivery. Work closely with testing teams to ensure rigorous QA and reliable deployments. Act as a key contact during critical incidents , coordinating technical responses and managing stakeholder communications. Monitor system health and performance to proactively identify potential issues before they impact service. Identify and implement process improvements to streamline workflows and enhance support efficiency. What You'll Bring We're looking for someone who's: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration). Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes. Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar). Comfortable building relationships with third parties such as insurers and data providers. Familiar with using PowerShell, Bash, or Python to automate and streamline support tasks. Commercially aware, understanding the impact of downtime or service issues on business operations. Knowledgeable in Cyber, Information, and Data Security principles. ITIL certified or trained (preferred). An excellent communicator with great attention to detail and analytical thinking skills. Preferred Skills & Experience Understanding of the UK General Insurance market . Hands-on technical experience with CDL Proteus, Business Rules, RTP , or strategic PAS platforms. Previous involvement in system testing or QA processes. Familiarity with EDI, document management, rating factors , and insurer product functionality. Experience with monitoring, alerting, and system health tools . Why Join Us? Hybrid working model with flexibility and balance. Opportunities for career growth and continuous learning. Work on industry-leading applications with high business impact. Be part of a collaborative, forward-thinking team that values innovation and excellence. Ready to make an impact? If you're passionate about technology, problem-solving, and driving continuous improvement - we'd love to hear from you.

Excellent opportunity for an enthusiastic On-site Team Manager to join an excellent clients team based near Poole, Dorset. If you're a confident people manager who enjoys problem-solving and keeping things running smoothly, this could be the perfect role for you! You'll manage a team of Service Desk and Infrastructure Engineers, making sure they deliver excellent support and meet service targets. You'll also help your team grow through coaching, reviews, and development plans, while ensuring daily operations and incident management run efficiently. You'll need to be eligible for SC Clearance to be considered for this role Skills and experience required: Proven experience managing IT teams in a busy environment Strong leadership and communication skills Good understanding of ITIL processes (Foundation V3 or above) Ability to prioritise and stay calm under pressure Role requirements: Manage and support a team of 12+ engineers. Make sure all daily tasks, updates, and backups are completed on time. Deliver excellent customer service and maintain high satisfaction scores. Handle major incidents and help solve complex technical problems. Create team rotas and track attendance. Lead team meetings and one-to-one reviews. Encourage continuous improvement and share knowledge across the team. Build positive relationships with clients and other departments. Report on service performance and progress. Bonus skills: Experience with MSPs, ServiceNow, project management, or cybersecurity knowledge. If you feel you have the skills and experience required for this opportunity, please contact (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

A market leading Defence & Security client of ours is currently in the market for an experienced Service Delivery Manager to work on a secure project. In the role you will be responsible for supporting the delivery of business services, ensuring they meet performance, compliance, and customer expectations. What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. Core experience you must have: Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance. Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery. Nice to have skills you could bring to the role: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). If this looks like something that could be suitable please don't hesitate to hit apply or contact on or (phone number removed) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

IT Service Desk Manager/IT Team Manager Location: Near Poole, Dorset (5 days on-site. Friday Afternoon working from home) Salary: £55,000 - £59,000 per annum plus benefits An exciting opportunity has arisen for an experienced IT Service Desk Manager/IT Team Manager to lead and manage a Network Infrastructure team comprising 6 x Service Desk Analysts and 6 x Infrastructure Engineers. This is NOT a hands on' technical role but a managerial role with a strong emphasis on team mentoring and team leadership. However, candidates wishing to be considered must have a good all-round understanding of IT. The IT Service Desk Manager/IT Team Manager will play a key leadership role in ensuring the delivery of high-quality IT deskside support to approximately 750 users , both on-site and remotely. This position offers the chance to lead and motivate a technical team in a dynamic, hands-on environment. Key experience required is detailed below Candidates wishing to be considered must have managed an IT Service Desk within the last 3 years A good all-round knowledge of technology is required (Networks, Servers and Storage Area Networks) but this does not need to be in-depth Some experience of ServiceNow Excellent Team management and Team leadership skills including conducting monthly one to one staff appraisals. Ability to ensure that the IT Service Desk Analysts and Infrastructure Engineers meet their SLAs and KPIs and they provide the highest standard of deskside support to users. Key Responsibilities of the role include; Lead, manage, and develop a team of Infrastructure Engineers and Service Desk Analysts. Oversee daily operations of the IT Service Desk, ensuring SLAs and KPIs are consistently met. Conduct regular one-to-one meetings and monthly staff appraisals. Drive productivity, improve motivation, and ensure all tickets are managed effectively. Maintain a strong focus on delivering exceptional deskside and remote support services. Work closely with stakeholders to continually enhance IT support processes and service delivery. Key Requirements of the candidate include; Proven experience managing an IT Service Desk within the last 3 years. Strong leadership and people management skills with the ability to inspire and develop teams. Solid technical understanding across Networks, Servers, and Storage Area Networks (SANs) - in-depth expertise not essential. Experience using ServiceNow or similar ITSM tools. Strong communication and problem-solving skills. MSP experience would be advantageous but not essential.

AWS Consultant (Amazon Connect Specialist) Contract: 6 months Location: Remote Rate: 400 per day Your New Role A leading technology consultancy is seeking an AWS Consultant with a specialism in Amazon Connect to design and deliver scalable, customer-centric contact-centre solutions for an enterprise client. This position blends AWS solution design with hands-on configuration and implementation, suited to someone who combines strong technical capability with confident stakeholder engagement. You will take ownership from requirements gathering through to design, documentation, and delivery within the AWS ecosystem, guiding clients toward best-practice architecture while working closely with engineers throughout implementation. Your Responsibilities Lead the design, configuration, and delivery of Amazon Connect environments within AWS. Engage with customer and business stakeholders to capture, refine, and document requirements. Produce high-quality solution and architecture documentation. Collaborate with developers and engineers to ensure design alignment during build and test phases. Advise on AWS architectural best practice and contact-centre optimisation. Support automation and integration initiatives to enhance scalability and performance. You Will Have Strong, recent experience designing and delivering Amazon Connect solutions. Broad understanding of AWS services including Lambda, S3, API Gateway, IAM, and CloudWatch. Confidence leading technical and business discussions with stakeholders. Experience producing clear technical design and architecture documentation. Ability to work hands-on alongside development teams during delivery. Desirable Skills Experience with JavaScript and/or Python for custom integrations or automation. Knowledge of Terraform, AWS CDK, or other CI/CD tooling. Background integrating Amazon Connect with CRM or workflow platforms such as Salesforce, Dynamics, or ServiceNow. AWS certifications (Solutions Architect Associate or Professional) highly beneficial.

Are you a ServiceNow pro who loves shaping great experiences? We're looking for someone who can think big picture, dive into the technical detail when needed, and guide both clients and teams toward successful outcomes. What You'll Be Doing Lead the architecture and design of solutions across modules like Case & Knowledge Management, Employee Center, Lifecycle Events, and more. Work closely with clients to understand their needs and turn them into scalable, practical ServiceNow solutions. Technical background Be the technical go-to person for the team - helping guide consultants and developers during delivery. Design and oversee integrations Stay on top of the latest ServiceNow HRSD updates and features to keep our clients ahead of the curve. Make sure our designs follow best practices and deliver value - not just functionality. What You Bring Hands-on experience with ServiceNow GRC/HRSD - ideally across multiple modules. Solid understanding of ServiceNow architecture, integrations, and platform capabilities. Experience leading end-to-end implementations or solution design for enterprise clients. Great communication skills - you can talk tech with developers and strategy with business leaders. Certifications like CSA, HRSD Implementation Specialist, or CAD are a big plus. Please apply with a detailed CV to be contacted!

Job Title: Solutions Architect - Service Management Location: Leeds (Hybrid) Type: Permanent, Full-Time Salary : 75,000- 85,000 + Benefits A market leading client is looking for a Solutions Architect who has excellent service integration and management experience. We are seeking a strategic and technically adept Solutions Architect to lead the design and evolution of our service management capabilities, ensuring alignment with ITIL best practices and enterprise architecture standards. This role is pivotal in aligning business goals with technology strategy, ensuring scalable, secure and and future-ready architecture As the Solution Architect for Service Management, you'll be responsible for architecting scalable, integrated, and ITIL-aligned service solutions across our technology landscape. You'll work closely with service owners, process leads, and technical teams to ensure that service management processes, tools, and data models support business objectives and operational efficiency. Responsibilities Key Responsibilities: Lead the design of service integration and management processes and workflows aligned with ITIL principles. Collaborate with enterprise architects to ensure architectural consistency and strategic alignment. Develop integration strategies for service management tools, ensuring interoperability and automation. Provide architectural governance across service delivery, incident, problem, change, and configuration management. Define the architectural framework for Service Integration and Service Management tooling. Experience Deep understanding of ITIL frameworks and their application in enterprise environments. Proven experience as a Solution Architect in ITSM, service integration and service mapping. Hands-on experience with platforms like ServiceNow, BMC Remedy, or equivalent. Excellent communication and stakeholder engagement skills. Ability to balance strategic vision with practical implementation. If the role is of interest please get in contact.

Want to own and lead Oracle Fusion HCM and Payroll transformation across a FTSE250 organisation? Do you enjoy solving complex technical problems? Do you love releasing the potential of Fusion? This is an opportunity to truly influence an Oracle environment and bring tangible benefits to this UK wide business. There s range of key projects where you d be provided variety, autonomy and continuous learning in a very friendly and collaborative team. It s a strategic and hands-on leadership role. You ll manage a small team leading the design, improvement and delivery of Oracle HCM and Payroll functionality, driving value and ensuring best practice. You would be given the opportunity and freedom to shape what good looks like. Key elements of the role include: Leading and mentoring two internal functional consultants. Managing end-to-end Oracle Fusion implementations, improvements and quarterly releases. Acting as subject matter expert on HCM and Payroll processes, configurations, Fast Formula and business operations. Collaborating with internal teams and third-party vendors to deliver efficient, user-friendly solutions. Supporting BAU activity and resolving escalations via ServiceNow. Owning documentation, functional design, testing and knowledge-sharing across the group. We'd like a skilled functional consultant or manager who understands both the business and technical sides of HCM and Payroll. You ll need: 5+ years' experience in Oracle Fusion HCM and Payroll. Proven track record delivering quarterly Oracle updates and continual improvement. Expert-level Fast Formula skills. Experience leading or mentoring others. Strong communication skills able to bridge technical and business needs. Excellent documentation and business process mapping capabilities. Bonus points for project management experience (Agile/Waterfall), a relevant degree or CIPD/payroll qualifications. It's a predominantly remote role with occasional travel to various regional offices. This is a high-impact, group-level role with visibility across the business. You ll be supported by a collaborative team and trusted to drive forward solutions. With hybrid working and flexibility, it s a great fit for someone who thrives on ownership and continuous improvement.

About the team The Digital Services team are responsible for supporting all applications, infrastructure, and communications systems across the Community Protection Directorate (CPD) and Fire Collaboration (FC). This team delivers mission critical application and system support to Hertfordshire Fire and Rescue Service, operating 24x7x365 to ensure the reliable mobilisation of fire engines and crews About the role We're looking for a proactive and experienced IT Support Manager to join our team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation. The role is a hybrid role that will include onsite attendance at our office in Stevenage on a weekly basis You will be responsible for: The day-to-day support of all applications, infrastructure and communications equipment Management of Service Desk, 2nd and 3rd line engineers Working and liaising with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you Creating technical designs and specifications Delivery of projects within timescales and within budget The Incidents and Problems process for Digital Services Being an active member of the Change Control Board, Service Reviews and Project meetings You will also be required to provide out of hours escalation support to the out of hours engineers every other week About you Essential Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4. Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools. Proof of management experience, setting objectives and performance management Skilled in developing and managing Service Level Agreements (SLAs) to ensure service quality and accountability. Experienced in implementing and maintaining change control processes to support stable and secure service delivery Capable of chairing service review meetings with third-party vendors and partners to monitor performance, resolve issues, and drive continuous improvement This role requires the ability to travel independently throughout the county including to locations, and during times, where public transport may not be available Desirable Hands-on experience working within Microsoft Azure environments, including familiarity with its services, architecture, and operational best practices Experience working with SQL databases, including querying and data management. Proficient user of Microsoft Office 365 and SharePoint, with an understanding of collaboration and document management features. Demonstrated project management experience, including planning, execution, and stakeholder coordination. Understanding of public sector procurement processes, including compliance and vendor engagement. Experience in asset management, including tracking, lifecycle management, and reporting. We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

Are you a ServiceNow pro who loves shaping great employee experiences. We're looking for someone who can think big picture, dive into the technical detail when needed, and guide both clients and teams toward successful outcomes. What You'll Be Doing Lead the architecture and design of HRSD solutions across modules like Case & Knowledge Management, Employee Center, Lifecycle Events, and more. Work closely with clients to understand their needs and turn them into scalable, practical ServiceNow solutions. Be the technical go-to person for the team - helping guide consultants and developers during delivery. Stay on top of the latest ServiceNow HRSD updates and features to keep our clients ahead of the curve. Make sure our designs follow best practices and deliver value - not just functionality. What You Bring Hands-on experience with ServiceNow HRSD - ideally across multiple modules. Solid understanding of ServiceNow architecture, integrations, and platform capabilities. Experience leading end-to-end implementations or solution design for enterprise clients. Great communication skills - you can talk tech with developers and strategy with business leaders. Certifications like CSA, HRSD Implementation Specialist, or CAD are a big plus. Eligible for security clearance / ILR