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ITSM ServiceNow Developer ? Liverpool (Hybrid Working)? Permanent About the Role An exciting opportunity has arisen for an experienced ServiceNow ITSM Developer to take ownership of a critical enterprise platform. You'll be responsible for ensuring the stability, scalability, and ongoing optimisation of ServiceNow, with a strong focus on out-of-the-box (OOTB) configuration over customisation. This role is ideal for someone who enjoys combining technical delivery, governance, and stakeholder collaboration while driving best practice across the platform. Key Responsibilities Platform Ownership Maintain the health, performance, and scalability of the ServiceNow platform Manage upgrades, testing cycles, and remediation of issues Oversee integrations, MID servers, and platform lifecycle activities Development & Configuration Deliver solutions using a configuration-first approach (UI Policies, Business Rules, Flow Designer, etc.) Develop custom solutions only where justified by clear business need Build and maintain integrations (REST, SOAP, webhooks, identity platforms, etc.) Governance & Best Practice Enforce platform standards including naming conventions, update set management, and security controls Support data model integrity and alignment with best practice frameworks (e.g., ITIL, CSDM) Contribute to architectural decisions and platform direction Quality & Operations Own CI/CD pipelines, automated testing (ATF), and deployment controls Ensure regression testing and platform reliability Monitor performance, manage technical debt, and maintain operational excellence Collaboration Work closely with Product Owners and stakeholders to shape backlog and requirements Provide technical guidance, peer reviews, and knowledge sharing across the team About You Proven experience in ServiceNow development and/or administration (approx. 2-4 years) Strong knowledge of ITSM processes (Incident, Change, Problem, Request, etc.) Hands-on experience with configuration-first development approaches Exposure to integrations, testing frameworks, and CI/CD practicesStrong stakeholder engagement and communication skills Desirable: ITIL v4 Foundation ServiceNow certifications (CSA, CAD, or specialist certifications) What You'll Get Competitive salary and discretionary bonus Hybrid working model Generous pension and benefits package Private medical insurance Learning and certification support Flexible holiday options A collaborative, forward-thinking environment with a strong focus on continuous improvement Why Apply? This is a great opportunity to take a lead role in shaping and governing a modern ServiceNow platform, working in a business that values long-term thinking, continuous improvement, and high-quality delivery.

Grand Arcade is looking for a highly skilled ServiceNow Solution Architect (CSM) to lead the design and optimisation of their enterprise platform. This role focuses on process improvement and system integration. The ideal candidate will drive adoption and deliver solutions, with a salary range of GBP 70,000 - 90,000 per year. Proven experience in ServiceNow architecture and a strong technical background are essential.

Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Your role and responsibilities As an Application Architect specializing in ServiceNow, you will assess client business needs and recommend tailored ServiceNow implementation solutions. You will lead the implementation of these solutions, leveraging your expertise in estimating, implementing, and managing ServiceNow tools. Your primary responsibilities will include: Leading Implementation Projects: Lead ServiceNow implementation projects, overseeing effort estimation, planning, and execution to ensure successful delivery of solutions that meet client needs. Conducting Architectural Analysis: Conduct thorough architectural analysis to inform solution design and estimate infrastructure requirements, ensuring seamless integration with other systems in the ecosystem. Estimating Infrastructure Requirements: Estimate infrastructure requirements for ServiceNow implementations, considering scalability, performance, and security needs. Managing Solution Delivery: Manage the delivery of ServiceNow solutions, collaborating with clients and stakeholders to ensure alignment with business objectives. Integrating ServiceNow Tools: Integrate ServiceNow tools with other systems in the ecosystem, leveraging expertise in ServiceNow implementation and management. Required technical and professional expertise Deep Expertise in ServiceNow Implementation: Proven track record of successfully implementing and managing ServiceNow tools, with a strong understanding of the platform's capabilities and limitations. Experience with Architectural Analysis: Skilled in conducting thorough architectural analysis to inform solution design and estimate infrastructure requirements, ensuring seamless integration with other systems in the ecosystem. Proficiency in Infrastructure Estimation: Adept at estimating infrastructure requirements for ServiceNow implementations, considering scalability, performance, and security needs. Mastery of Solution Delivery Management: Experienced in managing the delivery of ServiceNow solutions, collaborating with clients and stakeholders to ensure alignment with business objectives. Advanced Knowledge of System Integration: Possesses in-depth knowledge of integrating ServiceNow tools with other systems in the ecosystem, leveraging expertise in ServiceNow implementation and management. Preferred technical and professional experience Advanced IT Service Management: Deep understanding of IT service management principles and practices, with the ability to apply this knowledge to ServiceNow implementation projects. Cloud-Based Technologies: Experience with cloud-based technologies and their integration with ServiceNow, including scalability, performance, and security considerations. Enterprise Software Solutions: Familiarity with enterprise software solutions and their integration with ServiceNow, enabling seamless interactions between systems. IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As a Senior Network Engineer, you will own the design, delivery and ongoing optimisation of our corporate office network infrastructure globally. You will define the standards that govern how office networks are built, ensure consistent deployment across locations, and deliver reliable, secure connectivity that supports modern workplace technologies and collaboration tools. This is a hands on, high impact role. You'll be the subject matter expert who turns business requirements into reliable, secure, and scalable network solutions, from greenfield office buildouts to major refits of existing sites. Network Design & Standards Define and maintain global network architecture standards for corporate office environments, covering LAN, WAN, Wi Fi and SD WAN, ensuring consistent and repeatable deployments across all locations. Develop and maintain network build standards, configuration templates, and technical runbooks. Ensure all designs meet FinTech regulatory and security requirements (e.g., PCI DSS, SOC2). Own the reference architecture and standard design patterns used for new office deployments and office expansions. Operations, Monitoring & User Experience Provide escalation support (L3/L4) for network incidents across all office locations, leading root cause analysis and driving permanent fixes. Own end to end network observability across all office environments, including monitoring, telemetry, packet loss, bandwidth utilisation and device health. Ensure Wi Fi and network performance delivers a high quality employee experience across all office locations. Define and track network SLAs and KPIs for office environments, with regular reporting to IT leadership. Champion a user first approach to network performance, proactively identifying and resolving degradation before it generates tickets. Work closely with IT Engineering and AV teams to ensure a seamless connectivity experience for meeting rooms, collaboration tools, and hybrid working. Drive continuous improvement initiatives based on monitoring data, user feedback, and post incident reviews. Office Buildouts & Refits Lead end to end network delivery for new office openings and major refits globally from initial scoping and design through to commissioning and handover. Engage and manage third party vendors, cabling contractors, and ISPs to ensure on time, on budget delivery. Conduct site surveys and produce detailed network designs, rack layouts, and cabling schematics. Ensure all office network deployments adhere to global architecture standards and security requirements. Produce high and low level network design documentation for office network deployments. Stakeholder & Project Management Partner with Real Estate, Workplace, GTSO Teams and senior IT leadership to plan and scope network requirements for new and changing office locations. Produce clear technical documentation and present designs to both technical and non technical stakeholders. Manage project timelines, risks, and dependencies across concurrent office programmes. Required Skills & Experience 8+ years of hands on network engineering experience, with a strong focus on corporate office environments. Expertise in Cisco and/or Juniper switching and routing (BGP, OSPF, VLAN design, QoS). Solid experience with enterprise Wi Fi platforms (Cisco Meraki, Aruba, or equivalent). Proven track record delivering network buildouts or major refits in a corporate or financial services environment. Experience with SD WAN technologies (Meraki, Fortinet or similar). Strong understanding of network security principles: firewalls, network segmentation, 802.1X. Familiarity with MPLS, VPLS, and internet circuit procurement. Experience working with third party vendors and ISPs across multiple geographies. Comfortable working in a regulated environment (PCI DSS, SOC2 awareness is a plus). Desirable CCNP / CCIE (Routing & Switching). Fortinet NSE 4 7 (Network Security). Exposure to network automation tooling (Ansible, Python, NetBox). Experience with ITSM platforms (Jira Service Management, ServiceNow or similar). Experience with network monitoring tools (LogicMonitor, SolarWinds, Elasticsearch, Grafana, Splunk or Datadog). Familiarity with data centre networking concepts and their integration with corporate office networks. Benefits Hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Grand Arcade is looking for a skilled ServiceNow Solution Architect to oversee the design and optimization of their ServiceNow platform. This role emphasizes Customer Service Management and requires a blend of technical expertise and collaborative skills to drive system integrations. The ideal candidate will have a proven record of leading ServiceNow solutions, with a focus on driving process improvements and innovations. Salary expectations range from GBP 70,000 to 90,000 annually.

Job Description Workplace AI Enablement Specialist or Associate Manager - Location: London Salary: Competitive salary and package dependent on experience. Career Level: Specialist or Associate Manager (based on experience). In our team you will learn: How to provide solutions to real world problems across a variety of industries. How to help transform leading organisations and communities around the world. How best to develop your skills and hone your talents within an innovative technology environment. As a Workplace AI Enablement Specialist or Associate Manager, you will: Develop and deliver the organisation's workplace AI strategy, ensuring alignment with business goals and technology roadmaps. Lead AI enablement programmes across Microsoft 365 Copilot, Google Workspace AI, ServiceNow AI, and other vendor platforms. Assess current workplace environments and identify opportunities for AI driven productivity, automation, and experience improvement. Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights. Drive adoption and change management, including training, communications, and user readiness activities. Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools. Partner with vendors and internal teams to integrate AI capabilities into collaboration, endpoint, and productivity ecosystems. Build value cases, ROI models, and benefit tracking frameworks for AI initiatives. Lead workshops, discovery sessions, and executive briefings to shape AI vision and roadmap. Support RFI/RFP responses, including AI solutioning, technical positioning, and value articulation. Monitor emerging AI trends and continuously evolve the workplace AI strategy. We are looking for experience in the following skills: Experience with Digital Employee Experience (DEX) platforms such as Nexthink, Lakeside, or ControlUp. Established experience and understanding of Intune, Workspace ONE, JAMF and how AI enhances device experience. Strong knowledge and firsthand experience of deploying/implementing AI/ML concepts, including LLMs, chatbots, predictive analytics, and automation frameworks. Associate and professional level certifications in Microsoft 365, Azure AI, Google Cloud, or ServiceNow. Experience delivering AI focused change management and adoption programmes with MS Copilot, Google Duet, and Clause Copilot. Strong analytical mindset with the ability to identify patterns, inefficiencies, and automation opportunities. Exceptional communication and presentation skills covering both technical and business concepts. Strong stakeholder management and communication skills. Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy. Familiarity with current digital workplace trends, e.g., cloud journeys, productivity solutions and tools, employee experience and Generative AI. Wider complimentary skills such as AWS, Google, Azure, ServiceNow, BMC certification and SRE are desirable but not compulsory. Qualification Accenture expects all of its people to utilise AI effectively in their day to day work. The following capabilities are desirable for all roles. Understanding of core AI concepts and how they apply within business and delivery contexts. Proficiency in AI powered workplace tools (such as Microsoft 365 Copilot) to create, analyse, and refine content, automate repetitive tasks, summarise information, and improve workflow efficiency. Awareness of Responsible AI principles and adherence to enterprise AI governance, standards, and approved usage guidelines. AI training and/or certifications, or a commitment to ongoing learning to maintain and grow AI proficiency. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

Grand Arcade is seeking a highly skilled ServiceNow Solution Architect to enhance their enterprise ServiceNow platform focused on Customer Service Management (CSM). In this role, you will lead the design and implementation of ServiceNow solutions, drive process improvement, and collaborate with stakeholders to transform requirements into technical solutions. The ideal candidate has at least 5 years of experience, proven capabilities in ITIL, and a strong focus on integration and automation across various systems.

Job Description Purpose of the role: To provide a primary liaison service between the business, technology, and security functions. In order to ensure the confidentiality, integrity and availability of information, and support the mitigation of security risk. Accountabilities Collaboration with stakeholders to understand their security requirements in business processes and IT projects, to enhance overall risk management. Execution of risk assessments to identify and prioritise potential cybersecurity threats that could impact the banks operations and data and guide the implementation of mitigation strategies and communicate findings to relevant senior stakeholders. Collaboration with business units to develop and implement security policies and procedures for the banks operations aligned to the risk management framework. Management of the implementation, testing and monitoring of security controls across the banks IT systems to ensure the effectiveness of controls and mitigation of risk. Execution of training content and sessions to educate employees, enhance cybersecurity awareness and provide guidance on safe online practices. Management of complex cybersecurity incidents by collaborating with IT teams and response experts to effectively resolve cases through analysis, expertise support and project supervision. Identification of emerging cybersecurity trends, threats, and new technologies to address potential risks by advocating the adoption of new security solutions. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide. They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Head of GRC - Key Responsibilities Own the security policy framework, ensuring policies are current, proportionate, and aligned to PCI DSS, FCA expectations, UK GDPR, and DORA requirements. Maintain and operate the security risk register, ensuring risks are assessed consistently using a defined methodology, owned explicitly, and reported accurately to the CISO and Executive Leadership Team (ETL). Manage the relationship with external auditors, the Qualified Security Assessor (QSA), and 2nd/3rd Line of Defence (LoD) on all security and technology risk matters. Own the third party security assurance process, ensuring all vendors, partners, and card scheme integrations are risk assessed with a tiered approach proportionate to data access and criticality. Chair the monthly Cyber and Tech Risk and Controls Forum, presenting risk posture, compliance status, and material findings to the CISO, CIO and ELT. Design and maintain the control framework, mapping controls to PCI DSS, FCA, UK GDPR, and DORA requirements, and ensuring control effectiveness is tested on a continuous cycle. Produce KRI dashboards and risk reporting for CISO, CIO, and ELT consumption, ensuring risk is communicated in business terms. Lead regulatory and audit engagement on security matters, coordinating regulatory review and audit interactions and proactively managing stakeholder relationships. Own the risk assessment calendar, ensuring both cyclical and event driven assessments are executed on schedule with appropriate rigour. Manage the risk acceptance process, ensuring risk acceptance decisions are documented, time bound, approved at the appropriate authority level, and reviewed before expiry. Manage and develop the GRC team, building capability across risk assessment, compliance, and third party assurance disciplines. Key Deliverables Security risk register, reviewed and updated monthly with full audit trail in the GRC platform. PCI DSS compliance roadmap and continuously maintained evidence repository. Monthly Cyber and Tech risk and compliance report for CISO and ELT. Quarterly KRI dashboard and risk trend analysis for Risk Committee reporting. Annual third party security assurance plan with tiered assessment calendar and completion tracking. Control framework mapping document (controls mapped to PCI DSS4.0 / FCA / UK GDPR / DORA requirements). Risk assessment calendar (cyclical and event driven) with capacity planning. Risk acceptance authority matrix and active acceptance register. Required Skills and Experience CISM, CRISC, or CISSP certification. Experience with DORA (Digital Operational Resilience Act) compliance requirements and implementation. ISO27001 Lead Auditor or Lead Implementer certification. PCI QSA or Internal Security Assessor (ISA) qualification. Previous experience in FinTech, Digital Banking, Payment Acquiring organisation. Experience with Visa GACS and Mastercard SDP acquirer compliance programmes. Significant experience of progressive experience in information security governance, risk, and compliance, with at least 5 years leading a GRC team in a regulated environment. Strong understanding of UK GDPR and the role of security controls in meeting data protection obligations, including breach notification requirements and data protection impact assessments. Experience designing and operating security control frameworks mapped to multiple regulatory requirements simultaneously (e.g., a single framework serving PCI DSS, FCA, and GDPR). Understanding of cloud native architectures and their implications for compliance and risk management. Proven ability to translate technical security risks into business language for executive audiences. Experience managing internal and external audit relationships, regulatory examinations, and QSA assessments. Understanding of risk quantification methodologies and experience producing risk reporting that supports investment decisions. Proven people management experience, developing analysts and building team capability in a growing organisation. Experience with GRC tooling and platforms (e.g., Drata, Vanta, ServiceNow GRC, OneTrust, or equivalent).

Technical Product Owner - ServiceNow Location: UK - Hatfield Job-ID: 218607 Contract type: Standard Business Unit: ServiceNow Life on the team Location: Hatfield, UK Are you ready to play a pivotal role in shaping the future of ServiceNow at Computacenter? We are expanding our ServiceNow capability as part of a wider GIS transformation programme, and this is a unique opportunity to join at a critical stage of our journey. As part of a newly evolving product-led organisation, you will help transform our current platform-focused team into a strategic product function, driving innovation, scalability, and business value across a key enterprise platform. You'll work closely with architects, developers, and business stakeholders to define and deliver a modern ServiceNow operating model, helping accelerate transformation outcomes across the business. What you'll do We are seeking a highly skilled ServiceNow Technical Product Owner to help drive the strategic direction, development, and optimisation of our ServiceNow platform. This role will bridge the gap between business requirements and technical execution, ensuring scalable, secure and high-performance solutions. This will include: Strategy, planning and design Act as a primary collaboration and handshake point from CTO architects to Product team in architecture and design Serve as a ServiceNow SME in cross-system design discussions, alongside CTO architects and contribute to high level design and reference architecture Evaluate new tools, managed packages, and innovation ideas Work with Head of Product Management, GIS and Business Stakeholders in the definition and implementation of new ServiceNow operating model, roadmap and agile ways of working Stay up to date with ServiceNow releases, best practices, and industry trends to maximize platform capabilities Product Delivery and Management Act as a key liaison between GIS & business stakeholders, development teams, functional consultants and ServiceNow administrators in product delivery Work closely with developers and architects to design and implement scalable and efficient ServiceNow solutions Translate business problems, architectural and epic-level requirements into product solution design and/or options analysis and recommendations. Lead technical product discussions between IT teams and translate technical designs into business language for stakeholders. Manage the flow of application enhancement and small change requests, working with Business Product Owners to develop, prioritise, and manage the product backlog. Identify and document technical requirements and add these to the product backlog Support developers and functional consultants with lower-level design documents Contribute to backlog refinement, sprint planning, and agile ceremonies to ensure successful delivery of enhancements Perform configuration and development as needed Ensure data integrity, security, and compliance within the ServiceNow environment Monitor and evaluate system performance, identifying opportunities for improvement and innovation Manage relationships with third-party vendors and consultants, as needed. What you'll need The ideal candidate will possess deep ServiceNow expertise, strong leadership skills, and the ability to collaborate across various teams to deliver value-driven enhancements. Required skills and experience: Bachelor's degree in Computer Science, Information Technology, Business, or a related field. 5+ years of experience as a ServiceNow Product Owner, Administrator, or Developer. Strong understanding of ServiceNow architecture, products and applications Experience working in Agile development environments. Ability to write clear and concise epics, user stories and acceptance criteria. Hands on experience with ServiceNow development, configuration, automation, and integrations (APIs, middleware, etc.). Excellent communication and stakeholder management skills. ServiceNow certifications such as ServiceNow Certified Administrator, and relevant ServiceNow University accreditations are highly preferred. It would be advantageous if you also have: Knowledge of DevOps processes and CI/CD practices for ServiceNow development Background in enterprise-level digital transformation projects. About us Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community?

About the Role The ServiceNow Development Lead is responsible for providing technical leadership, architectural guidance, and hands on expertise in the design, development, and delivery of ServiceNow solutions. This role leads a team of ServiceNow Engineers, ensuring the platform is robust, scalable, and aligned with organisational standards and strategic objectives. Responsibilities Technical Leadership & Team Management Lead, mentor, and inspire a team of ServiceNow Engineers, fostering a culture of craftsmanship, accountability, and continuous improvement. Set the technical standard by modelling exemplary development practices, architectural thinking, and solution design. Act as the "golden standard" for code quality, platform architecture, and development discipline. Provide technical oversight and ensure complex solutions are well-designed, rational, and maintainable. Agile Delivery Leadership Take the lead in Sprint Planning, Sprint Reviews, and Retrospectives, ensuring clarity, prioritisation, and an environment of open, constructive communication. Empower the team to raise concerns, challenge assumptions, and contribute to improvements in process and delivery. Drive predictable, high quality delivery across all ServiceNow workstreams. Solution Design & Development Design, develop, and implement ServiceNow applications, integrations, and configurations (workflows, business rules, UI scripts, client scripts, etc.). Ensure all solutions are scalable, robust, secure, and aligned with both ServiceNow and organisational best practices. Provide architectural guidance and approve designs for complex or strategic initiatives. Platform Governance & Health Own and enforce ServiceNow governance: coding standards, peer reviews, release processes, and change control. Maintain platform health as a top priority, ensuring performance, stability, and maintainability are never compromised. Stay current with new ServiceNow releases and drive adoption of relevant enhancements. Stakeholder Engagement Collaborate with business analysts, product owners, and process stakeholders to understand requirements and translate them into high quality technical solutions. Represent the development team confidently and ensure engineering considerations are heard and respected. Incident Ownership & Operational Excellence Own the Incident Management process within the development team. Ensure incidents assigned to engineers are kept up to date, progressed appropriately, and resolved within agreed SLAs. Conduct root cause analysis and feed learnings into continuous improvement initiatives. Qualifications Curious - You ask the right questions, listening and learning to get better every day. Creative - You simplify the complex. Always looking forward to create a bigger impact for our colleagues and customers. Accountable - You never standing still, never settle. You work at pace to achieve your goals. Inclusive - You collaborate, encouraging others to perform at their best, always welcoming new perspectives. Open - You work across borders, working with your team to achieve your collective goals.

Worldpay (UK) Limited is seeking a ServiceNow Development Lead to provide technical leadership and drive the development of scalable ServiceNow solutions. In this role, you will manage a team of engineers, guiding them in best practices and ensuring the platform aligns with strategic objectives. The ideal candidate will exhibit strong agile delivery skills and have a proven track record in solution design, fostering a collaborative environment for continuous improvement and operational excellence.

Working within the Cyber Platforms team, the Senior Cyber Platforms Engineer is responsible for the design, implementation, and operational support of enterprise security platforms that underpin Connells Groups cyber strategy. Key Responsibilities Design, implement, and maintain enterprise security platforms (e.g. Identity, Privileged Access, Information Protection, Endpoint Security). Lead the engineering and operational support of platforms such as Microsoft Entra ID, Purview, PAM/PIM, and Defender. Drive adoption of secure-by-design and Zero Trust principles across infrastructure and services. Troubleshoot and resolve complex platform and security incidents, ensuring timely restoration of service. Own problem management activities, including root cause analysis and implementation of long term fixes. Develop and implement automation and scripting solutions (e.g. PowerShell) to reduce manual intervention and improve resilience. Support delivery of cyber and infrastructure projects, providing subject matter expertise. Collaborate with Architecture, GRC, Risk, and Operations teams to align solutions to business and regulatory requirements. Contribute to platform roadmaps, ensuring alignment with organisational cyber strategy. Prepare and maintain clear technical documentation, standards, and operational procedures. Provide mentorship and guidance to engineers and analysts within the Cyber Platforms team. Engage with third party suppliers and managed service providers where required. Day to Day Technical Responsibilities Identity & Access Management Engineer and support Microsoft Entra ID, including RBAC, Conditional Access, and identity lifecycle. Support and enhance privileged access controls across PAM/PIM solutions. Enforce least privilege and secure administrative access (Tier 0/Tier 1 controls). Security Platform Engineering Configure and optimise Microsoft Defender security controls across endpoints and servers. Contribute to secure configuration baselines and hardening standards. Support ongoing platform improvements and feature adoption. Automation & Operational Excellence Develop automation for repeatable processes (e.g. access reviews, certificate lifecycle, policy deployment). Improve monitoring, alerting, and operational visibility across security platforms. Reduce manual workload through scripting and integration. Security Monitoring & Incident Support Investigate platform related security incidents and support response activities. Work with SOC and MSSP providers to improve detection and response capabilities. Contribute to continuous improvement of detection rules and playbooks. Experience and Skills Required Strong hands on experience in security or infrastructure engineering roles. Experience supporting enterprise identity platforms (e.g. Entra ID / Active Directory). Experience with security tooling such as Microsoft Defender, Purview, or equivalent. Proven experience in incident, problem, and change management processes. Experience working with service management tools (e.g. ServiceNow) Strong troubleshooting skills across cloud and hybrid environment Experience scripting/automation (e.g. PowerShell) Ability to communicate complex technical concepts to both technical and non technical stakeholders Desirable Experience implementing enterprise scale security platforms. Exposure to Zero Trust architecture and modern security frameworks. Experience working in regulated or large scale enterprise environments. Advanced security certifications (e.g. Microsoft Security Expert, CISSP, CCSP) Degree in Cyber Security, IT or related discipline Qualifications Relevant technical certifications or equivalent experience (e.g. Microsoft Security, Azure, or Identity certifications). ITIL Foundation (or equivalent experience working within ITIL environments). Strong troubleshooting skills across cloud and hybrid environments. Please note that we are unfortunately unable to provide visa sponsorship for this position. xiskglj Applicants must have the right to work in the UK. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Salary: GBP 60000 - 80000 per yearExperience: 3 years required

ServiceNow Source to Pay (S2P) Technical Consultant / Architect Added - 04/28/26. Remote working in UK / Europe. Contract role with ServiceNow ecosystem. Our client is a leading organisation within the ServiceNow ecosystem that has immediate requirements for a remote working contract ServiceNow S2P Technical Consultant / Architect for a remote working contract in the UK or Europe- this will be a 6 month+ contracts that may well extend! Responsibilities You will use your knowledge to get involved in the configuration, build, support, development, process and implementation of ServiceNow S2P ServiceNow solutions. Rate is negotiable. Qualifications ServiceNow - 5 years+ S2P - ESSENTIAL Excellent communication or consultancy skills ServiceNow certified - CSA, CAD and CIS certifications 2 or more Contact To apply, please send an updated resume to or call + (0) .

Salary: Competitive Plus Benefits Location: London Store Support Centre and Home, London, EC1M 6HA Contract type: Permanent Business area: Sainsbury's Tech Closing date: 09 June 2026 Requisition ID: We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes to feed the nation. The level of data, transactions and variety involved. Then you'll realise this is a modern software engineering environment, because it has to be. We've made significant investment in the standards and principles that shape how we work. We iterate, learn, experiment and champion ways of working such as Agile, Scrum and XP. So you can look forward to exciting opportunities across everything from AI to reusable tech. Technology Manager - Data Ecosystem The Technology Manager is central to business critical transformation of technology delivery and achieving Sainsbury's business strategy, working at the heart of a complex matrix operating model spanning internal teams, offshore partners, and strategic technology organisations. Responsible for assuring technology service and delivery provision for Data Engineering, managing the performance of external partners providing engineering and BAU services, and driving financial accountability for the data domain. This role business partners at senior level, ensures fit for purpose, secure, efficient data products and applications, and drives continuous improvement in technical processes to deliver value early and often while maximising value for money across contracts and services. What I am accountable for: Contribute to data strategies for respective products and functional areas, working closely with Data Architecture, Engineering Teams, and Product Management to ensure alignment with business objectives and data technology principles. Partner with Product Managers and Data Science teams to ensure delivery of data engineering services that meet analytical, reporting, and ML requirements, balancing business needs with technical feasibility and operational constraints. Ensure data pipelines are delivered in accordance with Sainsbury's Tech guidelines, data governance standards, and technology principles, evolving these based on requirements and learnings from delivery. Input into overall data roadmaps, ensuring data solutions fit with business strategy and agenda and that all initiatives have clear and appropriate action plans covering data ingestion, transformation, quality, and access. Leadership Drive a culture of personal accountability and ownership across direct contributions and external offshore Data Engineering teams, ensuring high performance, data quality standards, and delivery excellence. Coach offshore data engineering teams to understand the rationale for technical approaches in data architecture and pipeline design, surfacing and dealing with ambiguity and conflicting demands, escalating appropriately to resolve prioritization conflicts. Build collaborative relationships with Data Scientists, Data Analysts, Business Intelligence teams, service providers, suppliers, and wider Sainsbury's Tech colleagues to ensure data services meet required standards and expectations. Engage and influence at all levels, partnering with data teams and business stakeholders to maintain and evolve a strong service mindset focused on data quality, accessibility, and business value. Influence brilliantly through timely communication of relevant information up to Director level, translating complex data engineering and technical issues to meet the demands of diverse audiences. Make decisions with ambiguous or incomplete information, exercising judgment in the absence of clear guidelines and frameworks while managing data related risks appropriately. Manage small budget, ensuring financial discipline across both change and run activities for data platforms, tracking spend against forecasts and business cases. Support Procurement and Supplier Management on supplier selection processes for data engineering partners, establishing and managing ongoing relationships with selected suppliers and ensuring offshore Data Engineering teams deliver against third party obligations. Intervene and mitigate potential financial or contractual issues with data engineering partners, ensuring commercial risks are identified early and managed proactively with appropriate stakeholder involvement. Technical Assurance Work alongside Product, Data Architecture, Data Engineering, and third party suppliers to identify key risks and issues early in delivery, building sensible mitigation approaches and securing stakeholder support where necessary. Act as key point of contact for Data Engineering, BAU, third party managed data solutions, and vendors, ensuring clear communication and coordination across the data engineering domain. Engage with data engineering technical detail when needed, understanding the data platform landscape including data ingestion, transformation (DBT), orchestration (Airflow), streaming (Kafka), and data warehousing (Snowflake), and able to articulate technical choices and trade offs to different stakeholders. Work at both conceptual and detailed levels in data architecture and engineering, prepared to get into technical and commercial specifics while maintaining strategic perspective on data service delivery. Ensure data quality and governance standards are maintained across offshore delivery, implementing appropriate testing, validation, and quality assurance processes for data pipelines and platforms. Delivery Assurance Culturally embed a methodology for delivering high quality data engineering services across the relevant domain, ensuring consistent approaches, standards, and data quality practices. Use sound judgment to focus on the most critical and impactful data initiatives, making best use of available offshore and internal resources and prioritising effectively across competing demands. Review acceptance of data solutions into BAU support, ensuring appropriate readiness, data quality validation, documentation, and operational capability before transition. Approve changes to data platforms and pipelines in the live environment, balancing business need with risk management, data integrity, and operational stability. Feed into data rollout and deployment plans, ensuring practical, achievable approaches that minimise risk to data quality and maximise successful adoption. Service and Risk Management Ensure assurance of day to day running of data engineering services within the Data division and associated operational activities. Conduct regular Service Reviews with offshore data engineering suppliers, driving outputs and actions to closure, holding partners accountable for performance, data quality, and improvement. Support Service Transition processes for new data solutions including knowledge article generation, runbook documentation, and ensuring smooth handover from delivery to operations for data pipelines and platforms. Ensure all Operational Risks related to data platforms are raised, tracked, and reviewed in collaboration with offshore Partners in ServiceNow, maintaining comprehensive risk visibility and management including data quality and governance risks. Drive continuous improvement culture in data engineering by attending post implementation reviews, ensuring learnings feed through the wider Tech and Data approach to delivery and service management. Support internal and offshore data engineering teams to manage risks, ambiguity, and changing business priorities, ensuring delivery of overall business benefit despite complexity in data requirements and priorities. What I need to know: Strong understanding of data engineering technologies including data ingestion, transformation (DBT), orchestration (Airflow/Astronomer). Experience with cloud data platforms (AWS data services, Azure data services) including cost management and optimisation Knowledge of data quality frameworks, data governance practices, and metadata management Understanding of data pipeline architecture, ETL/ELT patterns, and data modelling principles Familiarity with infrastructure as code (Terraform) and CI/CD for data platforms (GitHub Actions) Substantial experience in data engineering management roles managing external partners and offshore data engineering teams Proven track record demonstrating strong commercial acumen and financial management Experience identifying continuous improvement in data engineering through innovation or service improvements Proven track record of strong leadership managing offshore data engineering teams inside and outside the organization Ability to coach offshore data engineering teams to make customer oriented decisions focused on data quality and business value Show initiative to implement new data engineering ideas while taking objective view on what is realistically possible Ability to work independently and proactively. Professional certifications in cloud data platforms Familiarity with data catalog and lineage tools (Alation) Experience with data quality tools and automated testing frameworks for data pipelines Experience managing relationships with specific strategic data engineering partners (TCS, Accenture, etc.) In depth experience working with large scale offshore data engineering suppliers in complex, large scale organisations . click apply for full job details