Job Title : Change Manager (ServiceNow Migration Experience) IR35 status - Inside Day rate - 600 pay per day Remote - but one day per week in Stevenage is essential Looking for someone with direct ServiceNow migration and MSP transformation experience, rather than a broader Change Manager profile. (So, we are seeking someone who has previously delivered change specifically within a ServiceNow implementation or MSP (Managed Service Provider) environment and can demonstrate that experience immediately). Assigned to the Managed Service Partner (MSP) Programme. Therefore, need someone who has recent experience of MSP transformation or migration in a Business Change Manager capacity. Reports to: Head of Change Management Location: UK (Hybrid) - attending Stevenage site as required Contract: Full-time contract for initial three months Direct Reports: None Budget Responsibility: None Role purpose The Change Manager is responsible for planning and delivering change management activities across programmes and projects within the SPMO portfolio, ensuring that change initiatives are effectively adopted, embedded, and deliver intended business outcomes. Working closely with programme and project teams, business stakeholders, and SPMO functions, the role ensures that people, process, and cultural impacts are understood and managed, with a strong focus on stakeholder engagement, business readiness, and sustaining new ways of working. The Change Manager applies structured change methodologies and tools to support delivery, mitigate adoption risks, and maximise value realisation across the change lifecycle. Key Responsibilities: Deliver change management across projects and programmes Plan and execute change activities aligned to delivery timelines, ensuring readiness, adoption, and embedding of new ways of working. Stakeholder engagement and communication Identify and engage impacted stakeholders, delivering targeted communication and engagement plans to build awareness, understanding, and buy-in. Business readiness and impact management Assess and manage change impacts across people, process, and culture, ensuring the organisation is prepared for implementation. Adoption and behavioural change Design and implement interventions to support adoption, minimise resistance, and sustain behavioural change post-implementation. Apply change frameworks and tools Use established methodologies, templates, and tools to deliver consistent, high-quality change management across initiatives. Monitor and report on change effectiveness Track adoption, readiness, and engagement metrics, providing insights and escalating risks to delivery and SPMO leadership. Collaborate across delivery and SPMO functions Work closely with project/programme teams and SPMO functions to ensure change is fully integrated into delivery plans. Key Collaborations Collaborate with programme and project teams to integrate change management into delivery plans and support successful adoption of change. Partner with business stakeholders and operational leaders to assess impacts, build readiness, and embed new ways of working. Work across the SPMO and with HR, learning, and communications teams to deliver consistent and effective change interventions. Engage with governance and assurance functions to monitor adoption risks, readiness, and change effectiveness across delivery initiatives. Leadership Style & Attributes Delivery-focused and outcome-oriented - Drives change activity with a clear focus on achieving adoption and delivering business value. Collaborative and stakeholder-centric - Builds strong relationships with delivery teams and business stakeholders to enable effective change outcomes. Proactive and hands-on - Takes ownership of change delivery, anticipating risks and acting early to address adoption challenges. Structured and disciplined - Applies consistent methods and tools to ensure quality and repeatability in change delivery. Empathetic and people-focused - Demonstrates strong emotional intelligence, understanding stakeholder needs and responding to resistance constructively. Adaptable and resilient - Works effectively in fast-paced, evolving environments, adjusting approaches to meet changing delivery needs. Skills & Experience Essential: Demonstrable track record of supporting successful delivery and adoption of change across multiple initiatives. Practical use of recognised frameworks (e.g. Prosci, ADKAR) to plan and deliver change activities across the delivery lifecycle. Experience working with senior stakeholders, operational teams, and SMEs to drive engagement, manage resistance, and build buy-in. Experience identifying and managing people, process, and organisational impacts, ensuring readiness for implementation. Experience operating across multiple projects or programmes within a portfolio, managing competing priorities and tight timelines. Experience defining and tracking adoption, engagement, and readiness measures, and providing clear reporting to delivery and governance forums. Experience working across delivery, business, HR, technology, and PMO/SPMO functions to embed change into delivery plans. Desirable Formal Change Management Certification e.g. Prosci, ADKAR, APMG Change Management Practitioner (or equivalent) Project or Programme Management Certification e.g. PRINCE2, MSP, Agile (to support integration with delivery teams) Relevant Degree or Professional Qualification In business, organisational psychology, HR, or a related discipline Training or certification in facilitation or coaching to support stakeholder engagement and behavioural change activities Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
24/06/2026
Contractor
Job Title : Change Manager (ServiceNow Migration Experience) IR35 status - Inside Day rate - 600 pay per day Remote - but one day per week in Stevenage is essential Looking for someone with direct ServiceNow migration and MSP transformation experience, rather than a broader Change Manager profile. (So, we are seeking someone who has previously delivered change specifically within a ServiceNow implementation or MSP (Managed Service Provider) environment and can demonstrate that experience immediately). Assigned to the Managed Service Partner (MSP) Programme. Therefore, need someone who has recent experience of MSP transformation or migration in a Business Change Manager capacity. Reports to: Head of Change Management Location: UK (Hybrid) - attending Stevenage site as required Contract: Full-time contract for initial three months Direct Reports: None Budget Responsibility: None Role purpose The Change Manager is responsible for planning and delivering change management activities across programmes and projects within the SPMO portfolio, ensuring that change initiatives are effectively adopted, embedded, and deliver intended business outcomes. Working closely with programme and project teams, business stakeholders, and SPMO functions, the role ensures that people, process, and cultural impacts are understood and managed, with a strong focus on stakeholder engagement, business readiness, and sustaining new ways of working. The Change Manager applies structured change methodologies and tools to support delivery, mitigate adoption risks, and maximise value realisation across the change lifecycle. Key Responsibilities: Deliver change management across projects and programmes Plan and execute change activities aligned to delivery timelines, ensuring readiness, adoption, and embedding of new ways of working. Stakeholder engagement and communication Identify and engage impacted stakeholders, delivering targeted communication and engagement plans to build awareness, understanding, and buy-in. Business readiness and impact management Assess and manage change impacts across people, process, and culture, ensuring the organisation is prepared for implementation. Adoption and behavioural change Design and implement interventions to support adoption, minimise resistance, and sustain behavioural change post-implementation. Apply change frameworks and tools Use established methodologies, templates, and tools to deliver consistent, high-quality change management across initiatives. Monitor and report on change effectiveness Track adoption, readiness, and engagement metrics, providing insights and escalating risks to delivery and SPMO leadership. Collaborate across delivery and SPMO functions Work closely with project/programme teams and SPMO functions to ensure change is fully integrated into delivery plans. Key Collaborations Collaborate with programme and project teams to integrate change management into delivery plans and support successful adoption of change. Partner with business stakeholders and operational leaders to assess impacts, build readiness, and embed new ways of working. Work across the SPMO and with HR, learning, and communications teams to deliver consistent and effective change interventions. Engage with governance and assurance functions to monitor adoption risks, readiness, and change effectiveness across delivery initiatives. Leadership Style & Attributes Delivery-focused and outcome-oriented - Drives change activity with a clear focus on achieving adoption and delivering business value. Collaborative and stakeholder-centric - Builds strong relationships with delivery teams and business stakeholders to enable effective change outcomes. Proactive and hands-on - Takes ownership of change delivery, anticipating risks and acting early to address adoption challenges. Structured and disciplined - Applies consistent methods and tools to ensure quality and repeatability in change delivery. Empathetic and people-focused - Demonstrates strong emotional intelligence, understanding stakeholder needs and responding to resistance constructively. Adaptable and resilient - Works effectively in fast-paced, evolving environments, adjusting approaches to meet changing delivery needs. Skills & Experience Essential: Demonstrable track record of supporting successful delivery and adoption of change across multiple initiatives. Practical use of recognised frameworks (e.g. Prosci, ADKAR) to plan and deliver change activities across the delivery lifecycle. Experience working with senior stakeholders, operational teams, and SMEs to drive engagement, manage resistance, and build buy-in. Experience identifying and managing people, process, and organisational impacts, ensuring readiness for implementation. Experience operating across multiple projects or programmes within a portfolio, managing competing priorities and tight timelines. Experience defining and tracking adoption, engagement, and readiness measures, and providing clear reporting to delivery and governance forums. Experience working across delivery, business, HR, technology, and PMO/SPMO functions to embed change into delivery plans. Desirable Formal Change Management Certification e.g. Prosci, ADKAR, APMG Change Management Practitioner (or equivalent) Project or Programme Management Certification e.g. PRINCE2, MSP, Agile (to support integration with delivery teams) Relevant Degree or Professional Qualification In business, organisational psychology, HR, or a related discipline Training or certification in facilitation or coaching to support stakeholder engagement and behavioural change activities Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Job title: Staff AI Business Analyst Duration: 6 months Location: Cambridge Office requirements: 2 days on site Job Overview We are looking for a skilled and innovative Staff AI Business Analyst to become part of our Enterprise IT group. This position will guide business analysis efforts passionate about Artificial Intelligence (AI), Generative AI, Agentic AI, automation, and data-driven transformation projects that deliver quantifiable business impact throughout Arm. Positioned where business, technology, data, and AI converge, you will engage with senior leaders, product teams, architects, AI engineers, data scientists, and delivery groups. Together, you will explore opportunities, specify business goals, and build AI-enabled solutions. You will play a key role in aligning AI features with business aims, maintaining strong governance, and focusing on user adoption and ethical AI use. As a skilled participant in the Business Analysis community, you will promote advancements in analysis approaches for AI-supported delivery. You will support fellow Business Analysts and impact the manner in which business requirements, scenarios, and AI functions are described across the organisation. Responsibilities Take charge of planning and directing business analysis tasks for various critical initiatives, addressing any competing priorities that emerge Work at pace in a high-performing environment, collaborating with top executives and C-suite to develop priorities, drive decisions, and deliver business outcomes. Own the business and functional requirements, working closely with technical team leads and senior level collaborators to prioritise and refine backlogs based off business roadmaps Investigate business needs end-to-end, working with people around Arm to find efficient solutions and analysing the impact of change Work alongside testers to ensure full coverage of testing scenarios and support change delivery through to release Collaborate with enterprise architects and technical leads to assist in the development of solution roadmaps Knowledge of ServiceNow ticketing, workflow, and service management processes, alongside experience analysing and improving HR/People processes and employee lifecycle journeys. Required Skills and Experience Extensive experience leading projects within complex business and AI transformation programmes, capable of independently delivering results. Identify business opportunities, assess the applicability of AI solutions, and translate strategic objectives into measurable business outcomes. Experience in defining business scenarios, user journeys, and acceptance criteria to support AI-enabled solution building, validation, and implementation. Ability to work closely with senior business partners, product managers, architects, and AI engineers, to develop solutions and encourage informed decision-making. Good understanding of Artificial Intelligence processes and concepts such as Generative AI, Large Language Models (LLMs), and Human-in-the-Loop. Experience defining AI-specific requirements, operational guardrails, governance controls, and business validation approaches that support scalable AI adoption. Knowledge of data governance, privacy, security, and Responsible AI principles, including the ability to identify and handle business risks associated. Superb communication, and facilitation skills, with demonstrable experience working effectively across executive, business, and technical audiences in complex organisational environments. Desired Skills and Experience Experience delivering AI, Generative AI, or automation initiatives within a large enterprise environment. Experience working with AI platforms and technologies such as Microsoft Copilot, OpenAI, Azure AI Services, Salesforce Agentforce, ServiceNow AI, or similar solutions. Familiarity with business architecture, capability modelling, and operating model development. Experience defining AI evaluation frameworks, timely testing approaches, or AI adoption metrics. BCS Business Analysis Diploma, CBAP, AAC (Agile Analysis Certification), or equivalent qualifications. Experience working within globally distributed teams and complex collaborator environments.
21/06/2026
Full time
Job title: Staff AI Business Analyst Duration: 6 months Location: Cambridge Office requirements: 2 days on site Job Overview We are looking for a skilled and innovative Staff AI Business Analyst to become part of our Enterprise IT group. This position will guide business analysis efforts passionate about Artificial Intelligence (AI), Generative AI, Agentic AI, automation, and data-driven transformation projects that deliver quantifiable business impact throughout Arm. Positioned where business, technology, data, and AI converge, you will engage with senior leaders, product teams, architects, AI engineers, data scientists, and delivery groups. Together, you will explore opportunities, specify business goals, and build AI-enabled solutions. You will play a key role in aligning AI features with business aims, maintaining strong governance, and focusing on user adoption and ethical AI use. As a skilled participant in the Business Analysis community, you will promote advancements in analysis approaches for AI-supported delivery. You will support fellow Business Analysts and impact the manner in which business requirements, scenarios, and AI functions are described across the organisation. Responsibilities Take charge of planning and directing business analysis tasks for various critical initiatives, addressing any competing priorities that emerge Work at pace in a high-performing environment, collaborating with top executives and C-suite to develop priorities, drive decisions, and deliver business outcomes. Own the business and functional requirements, working closely with technical team leads and senior level collaborators to prioritise and refine backlogs based off business roadmaps Investigate business needs end-to-end, working with people around Arm to find efficient solutions and analysing the impact of change Work alongside testers to ensure full coverage of testing scenarios and support change delivery through to release Collaborate with enterprise architects and technical leads to assist in the development of solution roadmaps Knowledge of ServiceNow ticketing, workflow, and service management processes, alongside experience analysing and improving HR/People processes and employee lifecycle journeys. Required Skills and Experience Extensive experience leading projects within complex business and AI transformation programmes, capable of independently delivering results. Identify business opportunities, assess the applicability of AI solutions, and translate strategic objectives into measurable business outcomes. Experience in defining business scenarios, user journeys, and acceptance criteria to support AI-enabled solution building, validation, and implementation. Ability to work closely with senior business partners, product managers, architects, and AI engineers, to develop solutions and encourage informed decision-making. Good understanding of Artificial Intelligence processes and concepts such as Generative AI, Large Language Models (LLMs), and Human-in-the-Loop. Experience defining AI-specific requirements, operational guardrails, governance controls, and business validation approaches that support scalable AI adoption. Knowledge of data governance, privacy, security, and Responsible AI principles, including the ability to identify and handle business risks associated. Superb communication, and facilitation skills, with demonstrable experience working effectively across executive, business, and technical audiences in complex organisational environments. Desired Skills and Experience Experience delivering AI, Generative AI, or automation initiatives within a large enterprise environment. Experience working with AI platforms and technologies such as Microsoft Copilot, OpenAI, Azure AI Services, Salesforce Agentforce, ServiceNow AI, or similar solutions. Familiarity with business architecture, capability modelling, and operating model development. Experience defining AI evaluation frameworks, timely testing approaches, or AI adoption metrics. BCS Business Analysis Diploma, CBAP, AAC (Agile Analysis Certification), or equivalent qualifications. Experience working within globally distributed teams and complex collaborator environments.
Forward Deployed Solution Architect - AppliedAI FDE Full-time Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible or Remote It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Team Bio ServiceNow's Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. Our Mission We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission critical challenges. By embedding in real world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise. Why This Role Matters Enterprise leaders aren't just experimenting with AI-they're demanding outcomes. The next wave of adoption will be led by those who can move fast, deliver measurable value, and transform 1 off wins into repeatable success. Who You Are You are a dynamic and innovative problem solver who thrives in complex, fast paced environments. With a strong analytical mindset and a passion for AI, you excel at transforming ambiguity into clarity. Your ability to synthesize data, workflows, and user motivations allows you to identify impactful solutions that align with customer needs and business objectives. You work seamlessly with software engineers, product designers, and stakeholders to deliver intelligent systems that address mission critical challenges. You dive deep into complex environments to explore workflows, understand user friction, and surface the right inflection points for intelligent automation. You embody ServiceNow's values: Customer First: You prioritize delivering value through business outcomes. Bold Innovation: You challenge convention and seek simplicity through design. One Team: You collaborate deeply across functions and build through shared ownership. Integrity and Belonging: You build trust, foster inclusion, and lead with empathy. What You'll Do Lead Strategic Discovery: Identify high impact AI opportunities by running hands on workshops and aligning stakeholders. Architect AI Native Solutions: Design systems using LLMs, RAG pipelines, retrieval logic, and workflow orchestration. Accelerate Delivery with Engineers: Collaborate closely with FDSEs to build, test, and iterate functional solutions quickly. Codify Best Practices: Create repeatable frameworks, reusable templates, and modular components. Drive Alignment: Influence customer and executive buy in through clear storytelling and solution framing. Advocate Field Insights: Capture feedback from deployments to shape product strategy and prioritize platform needs. Enable Scale: Equip internal teams and customers to expand success through documentation and technical onboarding assets. What Success Looks Like Solution Ready Build Delivered: You deliver a validated AI solution ready build within 8-12 weeks that directly addresses a business critical problem. Widespread Reuse: Your assets-from prompts to orchestration logic-are leveraged by other teams and codified for scale. Platform Evolution: Your work contributes to shaping the Now Platform through structured product feedback and architectural influence. Business Transformation: The AI solution you've led results in measurable gains in efficiency, automation, adoption, or satisfaction. Production Trajectory: Your delivered solution becomes the foundation for scaled production deployment across customer environments. Trusted Field Partner: Customers and internal stakeholders see you as a strategic, dependable, and technically credible partner. Qualifications Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI powered tools, automating workflows, analyzing AI driven insights, or exploring AI's potential impact on the function or industry. Enterprise Experience: 12+ years of overall experience, with 5-7+ years in enterprise AI/ML architecture, field engineering, or solution consulting. Proven ability to lead initiatives from conception to delivery over at least 3+ years. Technical Mastery: Strong grasp of LLM based systems and GenAI pipelines including prompt engineering, retrieval augmented generation (RAG), orchestration, and data modeling. Experience designing full stack intelligent workflows. Cloud & Infrastructure Fluency: Deep hands on experience with AWS, Azure, or GCP, including use of containers, infrastructure as code (Terraform, CloudFormation), and enterprise integration patterns. Engineering Depth: Proficient in Python and SQL, with working knowledge of GenAI tooling frameworks like LangChain, Semantic Kernel, or similar. Ability to contribute to engineering discussions and code level decisions. Customer & Delivery Leadership: Comfortable operating in ambiguous, high stakes environments. Experienced in guiding cross functional technical teams, influencing executive stakeholders, and ensuring clarity from ideation to implementation. Field Readiness: Willingness and ability to travel up to 30% to embed onsite with customers, lead workshops, unblock teams, and drive tangible solution outcomes. Platform Affinity (Nice to Have): Familiarity with the ServiceNow platform, low code tooling, or other enterprise SaaS ecosystems. Preferred Qualifications Prior work delivering AI or intelligent workflow solutions at scale. Familiarity with LangChain, Semantic Kernel, vector DBs, and Python. Experience with SaaS platforms, enterprise data integration, and low code environments. History of converting field delivery into reusable product patterns. Proven success in deploying AI solutions that delivered tangible customer impact. Hands on experience integrating AI into enterprise SaaS platforms. Skill translating real world constraints into reusable internal tools or product enhancements. Familiarity with AI governance, compliance, and enterprise security practices. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
21/06/2026
Full time
Forward Deployed Solution Architect - AppliedAI FDE Full-time Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible or Remote It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Team Bio ServiceNow's Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. Our Mission We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission critical challenges. By embedding in real world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise. Why This Role Matters Enterprise leaders aren't just experimenting with AI-they're demanding outcomes. The next wave of adoption will be led by those who can move fast, deliver measurable value, and transform 1 off wins into repeatable success. Who You Are You are a dynamic and innovative problem solver who thrives in complex, fast paced environments. With a strong analytical mindset and a passion for AI, you excel at transforming ambiguity into clarity. Your ability to synthesize data, workflows, and user motivations allows you to identify impactful solutions that align with customer needs and business objectives. You work seamlessly with software engineers, product designers, and stakeholders to deliver intelligent systems that address mission critical challenges. You dive deep into complex environments to explore workflows, understand user friction, and surface the right inflection points for intelligent automation. You embody ServiceNow's values: Customer First: You prioritize delivering value through business outcomes. Bold Innovation: You challenge convention and seek simplicity through design. One Team: You collaborate deeply across functions and build through shared ownership. Integrity and Belonging: You build trust, foster inclusion, and lead with empathy. What You'll Do Lead Strategic Discovery: Identify high impact AI opportunities by running hands on workshops and aligning stakeholders. Architect AI Native Solutions: Design systems using LLMs, RAG pipelines, retrieval logic, and workflow orchestration. Accelerate Delivery with Engineers: Collaborate closely with FDSEs to build, test, and iterate functional solutions quickly. Codify Best Practices: Create repeatable frameworks, reusable templates, and modular components. Drive Alignment: Influence customer and executive buy in through clear storytelling and solution framing. Advocate Field Insights: Capture feedback from deployments to shape product strategy and prioritize platform needs. Enable Scale: Equip internal teams and customers to expand success through documentation and technical onboarding assets. What Success Looks Like Solution Ready Build Delivered: You deliver a validated AI solution ready build within 8-12 weeks that directly addresses a business critical problem. Widespread Reuse: Your assets-from prompts to orchestration logic-are leveraged by other teams and codified for scale. Platform Evolution: Your work contributes to shaping the Now Platform through structured product feedback and architectural influence. Business Transformation: The AI solution you've led results in measurable gains in efficiency, automation, adoption, or satisfaction. Production Trajectory: Your delivered solution becomes the foundation for scaled production deployment across customer environments. Trusted Field Partner: Customers and internal stakeholders see you as a strategic, dependable, and technically credible partner. Qualifications Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI powered tools, automating workflows, analyzing AI driven insights, or exploring AI's potential impact on the function or industry. Enterprise Experience: 12+ years of overall experience, with 5-7+ years in enterprise AI/ML architecture, field engineering, or solution consulting. Proven ability to lead initiatives from conception to delivery over at least 3+ years. Technical Mastery: Strong grasp of LLM based systems and GenAI pipelines including prompt engineering, retrieval augmented generation (RAG), orchestration, and data modeling. Experience designing full stack intelligent workflows. Cloud & Infrastructure Fluency: Deep hands on experience with AWS, Azure, or GCP, including use of containers, infrastructure as code (Terraform, CloudFormation), and enterprise integration patterns. Engineering Depth: Proficient in Python and SQL, with working knowledge of GenAI tooling frameworks like LangChain, Semantic Kernel, or similar. Ability to contribute to engineering discussions and code level decisions. Customer & Delivery Leadership: Comfortable operating in ambiguous, high stakes environments. Experienced in guiding cross functional technical teams, influencing executive stakeholders, and ensuring clarity from ideation to implementation. Field Readiness: Willingness and ability to travel up to 30% to embed onsite with customers, lead workshops, unblock teams, and drive tangible solution outcomes. Platform Affinity (Nice to Have): Familiarity with the ServiceNow platform, low code tooling, or other enterprise SaaS ecosystems. Preferred Qualifications Prior work delivering AI or intelligent workflow solutions at scale. Familiarity with LangChain, Semantic Kernel, vector DBs, and Python. Experience with SaaS platforms, enterprise data integration, and low code environments. History of converting field delivery into reusable product patterns. Proven success in deploying AI solutions that delivered tangible customer impact. Hands on experience integrating AI into enterprise SaaS platforms. Skill translating real world constraints into reusable internal tools or product enhancements. Familiarity with AI governance, compliance, and enterprise security practices. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Job Description Team Bio: ServiceNow's Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission critical challenges. By embedding in real world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise. Why This Role Matters: Enterprise leaders aren't just experimenting with AI-they're demanding outcomes. The next wave of adoption will be led by those who can move fast, deliver measurable value, and transform 1 off wins into repeatable success. As a Forward Deployed Solution Architect (FDSA), you operate on the frontlines of that transformation. You embed with customers to uncover opportunities, architect AI powered systems that drive ROI, and guide how those solutions scale across the Now Platform. This is a rare opportunity to serve as a Field Product Architect at the forefront of applied AI, helping define what great looks like for scalable enterprise innovation. Who You Are: You are a dynamic and innovative problem solver who thrives in complex, fast paced environments. With a strong analytical mindset and a passion for AI, you excel at transforming ambiguity into clarity. Your ability to synthesize data, workflows, and user motivations allows you to identify impactful solutions that align with customer needs and business objectives. You work seamlessly with software engineers, product designers, and stakeholders to deliver intelligent systems that address mission critical challenges. You dive deep into complex environments to explore workflows, understand user friction, and surface the right inflection points for intelligent automation. You embody ServiceNow's values: - Customer First: You prioritize delivering value through business outcomes. - Bold Innovation: You challenge convention and seek simplicity through design. - One Team: You collaborate deeply across functions and build through shared ownership. - Integrity and Belonging: You build trust, foster inclusion, and lead with empathy. What You'll Do: Lead Strategic Discovery: Identify high impact AI opportunities by running hands on workshops and aligning stakeholders. Architect AI Native Solutions: Design systems using LLMs, RAG pipelines, retrieval logic, and workflow orchestration. Accelerate Delivery with Engineers: Collaborate closely with FDSEs to build, test, and iterate functional solutions quickly. Codify Best Practices: Create repeatable frameworks, reusable templates, and modular components. Drive Alignment: Influence customer and executive buy in through clear storytelling and solution framing. Advocate Field Insights: Capture feedback from deployments to shape product strategy and prioritize platform needs. Enable Scale: Equip internal teams and customers to expand success through documentation and technical onboarding assets. What Success Looks Like: Solution Ready Build Delivered: You deliver a validated AI solution ready build within 8-12 weeks that directly addresses a business critical problem. Widespread Reuse: Your assets- from prompts to orchestration logic-are leveraged by other teams and codified for scale. Platform Evolution: Your work contributes to shaping the Now Platform through structured product feedback and architectural influence. Business Transformation: The AI solution you've led results in measurable gains in efficiency, automation, adoption, or satisfaction. Production Trajectory: Your delivered solution becomes the foundation for scaled production deployment across customer environments. Trusted Field Partner: Customers and internal stakeholders see you as a strategic, dependable, and technically credible partner. Qualifications Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI powered tools, automating workflows, analyzing AI driven insights, or exploring AI's potential impact on the function or industry. Enterprise Experience: 12+ years of overall experience, with 5-7+ years in enterprise AI/ML architecture, field engineering, or solution consulting. Proven ability to lead initiatives from conception to delivery over at least 3+ years. Technical Mastery: Strong grasp of LLM based systems and GenAI pipelines including prompt engineering, retrieval augmented generation (RAG), orchestration, and data modeling. Experience designing full stack intelligent workflows. Cloud & Infrastructure Fluency: Deep hands on experience with AWS, Azure, or GCP, including use of containers, infrastructure as code (Terraform, CloudFormation), and enterprise integration patterns. Engineering Depth: Proficient in Python and SQL, with working knowledge of GenAI tooling frameworks like LangChain, Semantic Kernel, or similar. Ability to contribute to engineering discussions and code level decisions. Customer & Delivery Leadership: Comfortable operating in ambiguous, high stakes environments. Experienced in guiding cross functional technical teams, influencing executive stakeholders, and ensuring clarity from ideation to implementation. Field Readiness: Willingness and ability to travel up to 30% to embed onsite with customers, lead workshops, unblock teams, and drive tangible solution outcomes. Platform Affinity (Nice to Have): Familiarity with the ServiceNow platform, low code tooling, or other enterprise SaaS ecosystems. Preferred Qualifications: Prior work delivering AI or intelligent workflow solutions at scale. Familiarity with LangChain, Semantic Kernel, vector DBs, and Python. Experience with SaaS platforms, enterprise data integration, and low code environments. History of converting field delivery into reusable product patterns. Proven success in deploying AI solutions that delivered tangible customer impact. Hands on experience integrating AI into enterprise SaaS platforms. Skill translating real world constraints into reusable internal tools or product enhancements. Familiarity with AI governance, compliance, and enterprise security practices. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
19/06/2026
Full time
Job Description Team Bio: ServiceNow's Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission critical challenges. By embedding in real world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise. Why This Role Matters: Enterprise leaders aren't just experimenting with AI-they're demanding outcomes. The next wave of adoption will be led by those who can move fast, deliver measurable value, and transform 1 off wins into repeatable success. As a Forward Deployed Solution Architect (FDSA), you operate on the frontlines of that transformation. You embed with customers to uncover opportunities, architect AI powered systems that drive ROI, and guide how those solutions scale across the Now Platform. This is a rare opportunity to serve as a Field Product Architect at the forefront of applied AI, helping define what great looks like for scalable enterprise innovation. Who You Are: You are a dynamic and innovative problem solver who thrives in complex, fast paced environments. With a strong analytical mindset and a passion for AI, you excel at transforming ambiguity into clarity. Your ability to synthesize data, workflows, and user motivations allows you to identify impactful solutions that align with customer needs and business objectives. You work seamlessly with software engineers, product designers, and stakeholders to deliver intelligent systems that address mission critical challenges. You dive deep into complex environments to explore workflows, understand user friction, and surface the right inflection points for intelligent automation. You embody ServiceNow's values: - Customer First: You prioritize delivering value through business outcomes. - Bold Innovation: You challenge convention and seek simplicity through design. - One Team: You collaborate deeply across functions and build through shared ownership. - Integrity and Belonging: You build trust, foster inclusion, and lead with empathy. What You'll Do: Lead Strategic Discovery: Identify high impact AI opportunities by running hands on workshops and aligning stakeholders. Architect AI Native Solutions: Design systems using LLMs, RAG pipelines, retrieval logic, and workflow orchestration. Accelerate Delivery with Engineers: Collaborate closely with FDSEs to build, test, and iterate functional solutions quickly. Codify Best Practices: Create repeatable frameworks, reusable templates, and modular components. Drive Alignment: Influence customer and executive buy in through clear storytelling and solution framing. Advocate Field Insights: Capture feedback from deployments to shape product strategy and prioritize platform needs. Enable Scale: Equip internal teams and customers to expand success through documentation and technical onboarding assets. What Success Looks Like: Solution Ready Build Delivered: You deliver a validated AI solution ready build within 8-12 weeks that directly addresses a business critical problem. Widespread Reuse: Your assets- from prompts to orchestration logic-are leveraged by other teams and codified for scale. Platform Evolution: Your work contributes to shaping the Now Platform through structured product feedback and architectural influence. Business Transformation: The AI solution you've led results in measurable gains in efficiency, automation, adoption, or satisfaction. Production Trajectory: Your delivered solution becomes the foundation for scaled production deployment across customer environments. Trusted Field Partner: Customers and internal stakeholders see you as a strategic, dependable, and technically credible partner. Qualifications Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI powered tools, automating workflows, analyzing AI driven insights, or exploring AI's potential impact on the function or industry. Enterprise Experience: 12+ years of overall experience, with 5-7+ years in enterprise AI/ML architecture, field engineering, or solution consulting. Proven ability to lead initiatives from conception to delivery over at least 3+ years. Technical Mastery: Strong grasp of LLM based systems and GenAI pipelines including prompt engineering, retrieval augmented generation (RAG), orchestration, and data modeling. Experience designing full stack intelligent workflows. Cloud & Infrastructure Fluency: Deep hands on experience with AWS, Azure, or GCP, including use of containers, infrastructure as code (Terraform, CloudFormation), and enterprise integration patterns. Engineering Depth: Proficient in Python and SQL, with working knowledge of GenAI tooling frameworks like LangChain, Semantic Kernel, or similar. Ability to contribute to engineering discussions and code level decisions. Customer & Delivery Leadership: Comfortable operating in ambiguous, high stakes environments. Experienced in guiding cross functional technical teams, influencing executive stakeholders, and ensuring clarity from ideation to implementation. Field Readiness: Willingness and ability to travel up to 30% to embed onsite with customers, lead workshops, unblock teams, and drive tangible solution outcomes. Platform Affinity (Nice to Have): Familiarity with the ServiceNow platform, low code tooling, or other enterprise SaaS ecosystems. Preferred Qualifications: Prior work delivering AI or intelligent workflow solutions at scale. Familiarity with LangChain, Semantic Kernel, vector DBs, and Python. Experience with SaaS platforms, enterprise data integration, and low code environments. History of converting field delivery into reusable product patterns. Proven success in deploying AI solutions that delivered tangible customer impact. Hands on experience integrating AI into enterprise SaaS platforms. Skill translating real world constraints into reusable internal tools or product enhancements. Familiarity with AI governance, compliance, and enterprise security practices. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Job title: Staff AI Business Analyst Duration: 6 months Location: Cambridge Office requirements: 2 days on site Job Overview We are looking for a skilled and innovative Staff AI Business Analyst to become part of our Enterprise IT group. This position will guide business analysis efforts passionate about Artificial Intelligence (AI), Generative AI, Agentic AI, automation, and data-driven transformation projects that deliver quantifiable business impact throughout Arm. Positioned where business, technology, data, and AI converge, you will engage with senior leaders, product teams, architects, AI engineers, data scientists, and delivery groups. Together, you will explore opportunities, specify business goals, and build AI-enabled solutions. You will play a key role in aligning AI features with business aims, maintaining strong governance, and focusing on user adoption and ethical AI use. As a skilled participant in the Business Analysis community, you will promote advancements in analysis approaches for AI-supported delivery. You will support fellow Business Analysts and impact the manner in which business requirements, scenarios, and AI functions are described across the organisation. Responsibilities Take charge of planning and directing business analysis tasks for various critical initiatives, addressing any competing priorities that emerge Work at pace in a high-performing environment, collaborating with top executives and C-suite to develop priorities, drive decisions, and deliver business outcomes. Own the business and functional requirements, working closely with technical team leads and senior level collaborators to prioritise and refine backlogs based off business roadmaps Investigate business needs end-to-end, working with people around Arm to find efficient solutions and analysing the impact of change Work alongside testers to ensure full coverage of testing scenarios and support change delivery through to release Collaborate with enterprise architects and technical leads to assist in the development of solution roadmaps Knowledge of ServiceNow ticketing, workflow, and service management processes, alongside experience analysing and improving HR/People processes and employee lifecycle journeys. Required Skills and Experience Extensive experience leading projects within complex business and AI transformation programmes, capable of independently delivering results. Identify business opportunities, assess the applicability of AI solutions, and translate strategic objectives into measurable business outcomes. Experience in defining business scenarios, user journeys, and acceptance criteria to support AI-enabled solution building, validation, and implementation. Ability to work closely with senior business partners, product managers, architects, and AI engineers, to develop solutions and encourage informed decision-making. Good understanding of Artificial Intelligence processes and concepts such as Generative AI, Large Language Models (LLMs), and Human-in-the-Loop. Experience defining AI-specific requirements, operational guardrails, governance controls, and business validation approaches that support scalable AI adoption. Knowledge of data governance, privacy, security, and Responsible AI principles, including the ability to identify and handle business risks associated. Superb communication, and facilitation skills, with demonstrable experience working effectively across executive, business, and technical audiences in complex organisational environments. Desired Skills and Experience Experience delivering AI, Generative AI, or automation initiatives within a large enterprise environment. Experience working with AI platforms and technologies such as Microsoft Copilot, OpenAI, Azure AI Services, Salesforce Agentforce, ServiceNow AI, or similar solutions. Familiarity with business architecture, capability modelling, and operating model development. Experience defining AI evaluation frameworks, timely testing approaches, or AI adoption metrics. BCS Business Analysis Diploma, CBAP, AAC (Agile Analysis Certification), or equivalent qualifications. Experience working within globally distributed teams and complex collaborator environments.
18/06/2026
Full time
Job title: Staff AI Business Analyst Duration: 6 months Location: Cambridge Office requirements: 2 days on site Job Overview We are looking for a skilled and innovative Staff AI Business Analyst to become part of our Enterprise IT group. This position will guide business analysis efforts passionate about Artificial Intelligence (AI), Generative AI, Agentic AI, automation, and data-driven transformation projects that deliver quantifiable business impact throughout Arm. Positioned where business, technology, data, and AI converge, you will engage with senior leaders, product teams, architects, AI engineers, data scientists, and delivery groups. Together, you will explore opportunities, specify business goals, and build AI-enabled solutions. You will play a key role in aligning AI features with business aims, maintaining strong governance, and focusing on user adoption and ethical AI use. As a skilled participant in the Business Analysis community, you will promote advancements in analysis approaches for AI-supported delivery. You will support fellow Business Analysts and impact the manner in which business requirements, scenarios, and AI functions are described across the organisation. Responsibilities Take charge of planning and directing business analysis tasks for various critical initiatives, addressing any competing priorities that emerge Work at pace in a high-performing environment, collaborating with top executives and C-suite to develop priorities, drive decisions, and deliver business outcomes. Own the business and functional requirements, working closely with technical team leads and senior level collaborators to prioritise and refine backlogs based off business roadmaps Investigate business needs end-to-end, working with people around Arm to find efficient solutions and analysing the impact of change Work alongside testers to ensure full coverage of testing scenarios and support change delivery through to release Collaborate with enterprise architects and technical leads to assist in the development of solution roadmaps Knowledge of ServiceNow ticketing, workflow, and service management processes, alongside experience analysing and improving HR/People processes and employee lifecycle journeys. Required Skills and Experience Extensive experience leading projects within complex business and AI transformation programmes, capable of independently delivering results. Identify business opportunities, assess the applicability of AI solutions, and translate strategic objectives into measurable business outcomes. Experience in defining business scenarios, user journeys, and acceptance criteria to support AI-enabled solution building, validation, and implementation. Ability to work closely with senior business partners, product managers, architects, and AI engineers, to develop solutions and encourage informed decision-making. Good understanding of Artificial Intelligence processes and concepts such as Generative AI, Large Language Models (LLMs), and Human-in-the-Loop. Experience defining AI-specific requirements, operational guardrails, governance controls, and business validation approaches that support scalable AI adoption. Knowledge of data governance, privacy, security, and Responsible AI principles, including the ability to identify and handle business risks associated. Superb communication, and facilitation skills, with demonstrable experience working effectively across executive, business, and technical audiences in complex organisational environments. Desired Skills and Experience Experience delivering AI, Generative AI, or automation initiatives within a large enterprise environment. Experience working with AI platforms and technologies such as Microsoft Copilot, OpenAI, Azure AI Services, Salesforce Agentforce, ServiceNow AI, or similar solutions. Familiarity with business architecture, capability modelling, and operating model development. Experience defining AI evaluation frameworks, timely testing approaches, or AI adoption metrics. BCS Business Analysis Diploma, CBAP, AAC (Agile Analysis Certification), or equivalent qualifications. Experience working within globally distributed teams and complex collaborator environments.
Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast's iconic Titanic Quarter. The successful candidate will lead key strategic initiatives in support of enterprise strategy and resilience, ensuring Citi's critical business services maintain operational resilience in alignment with regulatory requirements and business objectives. Driving strategic vision, governance, and organizational change across technology teams to embed resiliency principles into application design, recovery capabilities, and operational practices; this role is accountable for establishing and maintaining a robust resiliency framework that protects critical business services, minimizes client impact, and ensures compliance with global regulatory standards. Strategic Leadership & Vision Lead strategic initiatives in support of enterprise strategy and resilience across all technology organizations, ensuring alignment with business priorities, regulatory requirements, and industry best practices. Provide executive leadership for the resiliency program, overseeing the workstreams to drive progress. Establish strategic partnerships with senior technology leaders, business executives, Enterprise Resilience, Risk Management, and regulatory stakeholders to drive resiliency transformation. Champion organizational change to embed resiliency first thinking into application development, architecture decisions, and operational practices. Governance & Regulatory Compliance Ensure compliance with regulatory requirements for operational resilience across all jurisdictions, including MAS, OCC, PRA, and other regulatory mandates. Oversee the Enterprise Criticality Framework, ensuring accurate framework to identification of Enterprise Critical Applications (ECAs) and alignment with Critical Business Services (CBS). Support engagement with regulators and auditors on resiliency matters, providing evidence of program effectiveness and compliance. Drive resolution of regulatory findings and Corrective Action Plans (CAPs) related to application resiliency and recovery capabilities. Program Oversight & Accountability Provide executive oversight and accountability for the resiliency program, ensuring delivery of strategic initiatives and achievement of annual targets. Monitor program health, risks, and performance metrics, making strategic decisions to optimize outcomes and resource allocation. Support budget and resource allocation across resiliency initiatives, balancing strategic priorities with operational constraints. Technology & Platform Strategy Drive the strategic direction for resiliency platforms and tools, including One Touch Recovery (OTR), ServiceNow BCM, and emerging technologies. Champion investment in automation, API integration, and self service capabilities to scale resiliency practices across the enterprise. Stakeholder Management & Communication Communicate resiliency strategy, progress, and risks to executive committees and governance forums. Build consensus and drive decision making across diverse stakeholder groups with competing priorities. Represent technology resiliency in enterprise wide business continuity and crisis management forums. Key Qualifications Progressive technology leadership experience in large, complex organizations. Senior leadership roles managing large teams and strategic programs. Experience in resiliency, disaster recovery, business continuity, or operational risk management. Proven track record leading enterprise wide transformation initiatives in highly regulated industries. Experience managing responses to regulators and navigating complex compliance requirements. Deep understanding of application architecture, distributed systems, and cloud technologies. Knowledge of disaster recovery, business continuity, and operational resilience frameworks. Familiarity with SRE principles, chaos engineering, and automated recovery practices. Understanding of regulatory requirements for operational resilience in financial services. Experience with enterprise platforms, APIs, and system integration strategies. Experience managing program budgets and resources. BS degree in Computer Science, Engineering, or equivalent field required. Leadership Competencies Strategic thinking and ability to translate business objectives into technology strategies. Strong executive presence with ability to influence and drive change across organizational boundaries. Exceptional communication skills with ability to articulate complex technical concepts to business and executive audiences. Strong business and financial acumen. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretionary annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review. Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
18/06/2026
Full time
Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast's iconic Titanic Quarter. The successful candidate will lead key strategic initiatives in support of enterprise strategy and resilience, ensuring Citi's critical business services maintain operational resilience in alignment with regulatory requirements and business objectives. Driving strategic vision, governance, and organizational change across technology teams to embed resiliency principles into application design, recovery capabilities, and operational practices; this role is accountable for establishing and maintaining a robust resiliency framework that protects critical business services, minimizes client impact, and ensures compliance with global regulatory standards. Strategic Leadership & Vision Lead strategic initiatives in support of enterprise strategy and resilience across all technology organizations, ensuring alignment with business priorities, regulatory requirements, and industry best practices. Provide executive leadership for the resiliency program, overseeing the workstreams to drive progress. Establish strategic partnerships with senior technology leaders, business executives, Enterprise Resilience, Risk Management, and regulatory stakeholders to drive resiliency transformation. Champion organizational change to embed resiliency first thinking into application development, architecture decisions, and operational practices. Governance & Regulatory Compliance Ensure compliance with regulatory requirements for operational resilience across all jurisdictions, including MAS, OCC, PRA, and other regulatory mandates. Oversee the Enterprise Criticality Framework, ensuring accurate framework to identification of Enterprise Critical Applications (ECAs) and alignment with Critical Business Services (CBS). Support engagement with regulators and auditors on resiliency matters, providing evidence of program effectiveness and compliance. Drive resolution of regulatory findings and Corrective Action Plans (CAPs) related to application resiliency and recovery capabilities. Program Oversight & Accountability Provide executive oversight and accountability for the resiliency program, ensuring delivery of strategic initiatives and achievement of annual targets. Monitor program health, risks, and performance metrics, making strategic decisions to optimize outcomes and resource allocation. Support budget and resource allocation across resiliency initiatives, balancing strategic priorities with operational constraints. Technology & Platform Strategy Drive the strategic direction for resiliency platforms and tools, including One Touch Recovery (OTR), ServiceNow BCM, and emerging technologies. Champion investment in automation, API integration, and self service capabilities to scale resiliency practices across the enterprise. Stakeholder Management & Communication Communicate resiliency strategy, progress, and risks to executive committees and governance forums. Build consensus and drive decision making across diverse stakeholder groups with competing priorities. Represent technology resiliency in enterprise wide business continuity and crisis management forums. Key Qualifications Progressive technology leadership experience in large, complex organizations. Senior leadership roles managing large teams and strategic programs. Experience in resiliency, disaster recovery, business continuity, or operational risk management. Proven track record leading enterprise wide transformation initiatives in highly regulated industries. Experience managing responses to regulators and navigating complex compliance requirements. Deep understanding of application architecture, distributed systems, and cloud technologies. Knowledge of disaster recovery, business continuity, and operational resilience frameworks. Familiarity with SRE principles, chaos engineering, and automated recovery practices. Understanding of regulatory requirements for operational resilience in financial services. Experience with enterprise platforms, APIs, and system integration strategies. Experience managing program budgets and resources. BS degree in Computer Science, Engineering, or equivalent field required. Leadership Competencies Strategic thinking and ability to translate business objectives into technology strategies. Strong executive presence with ability to influence and drive change across organizational boundaries. Exceptional communication skills with ability to articulate complex technical concepts to business and executive audiences. Strong business and financial acumen. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretionary annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review. Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Job Description Role Power Platform & Copilot Studio Architect Location London Career Level Manager / Associate Manager Travel Flexibility to travel to client sites Responsibilities Shape the enterprise vision for Power Platform and Copilot Studio adoption, advising clients on how to leverage the full Microsoft low code and agentic AI ecosystem to reimagine business processes and ways of working. Navigate and understand internal complexity of large enterprises to show benefits of using Power Platform and Copilot Studio together with other line of business applications such as Salesforce, SAP, ServiceNow etc. Evangelise and guard Power Platform & Copilot Studio during discussions with technical as well as non technical stakeholders by using the right artefacts to prove the scalability and governance of the platform. Architect end to end solutions that span the low code/pro code spectrum while knowing when to leverage Power Platform's rapid delivery model and when to integrate custom Azure services, APIs, or code first components for scale and complexity. Lead the design of agentic AI solutions using Copilot Studio, including multi agent orchestration, autonomous workflow automation, and AI augmented business processes while translating emerging Microsoft AI capabilities into tangible client value. Collaborate with business and IT leaders to define value based transformation roadmaps and build compelling investment cases, grounding recommendations in measurable business outcomes. Design governance models, CoE frameworks, and operating models that enable clients to scale adoption responsibly by covering security, compliance, ALM, and platform management. Lead and mentor delivery teams, providing technical oversight across the full solution lifecycle from discovery through to deployment and hyper care. Qualifications Deep hands on experience across the Microsoft Power Platform stack, especially Power Apps, Power Automate, and Copilot Studio with a track record of delivering enterprise grade solutions. Strong understanding of the agentic AI paradigm: designing agents, orchestrating multi agent systems, and integrating Copilot Studio with broader Microsoft 365 and Azure AI services. Proven ability to navigate the low code vs. pro code boundary while knowing when to extend Power Platform with custom connectors, Azure Functions, or Dataverse plug ins, and when not to. Consulting mindset with a passion for client impact: able to engage credibly with both technical architects and business executives and translate complex platform capabilities into clear strategic recommendations. Experience establishing and scaling low code CoEs, including governance frameworks, security and compliance models, maker enablement programmes, and platform operating models. Comfortable leading client facing engagements and multi disciplinary delivery teams, with the ability to mentor junior architects and developers. MSFT certifications such as PL 600, PL 400, PL 200 is an added advantage. Benefits In addition to a competitive basic salary, the role includes up to 30 days holiday per year and 3 extra days leave per year for charitable work. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our servicemen and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
14/06/2026
Full time
Job Description Role Power Platform & Copilot Studio Architect Location London Career Level Manager / Associate Manager Travel Flexibility to travel to client sites Responsibilities Shape the enterprise vision for Power Platform and Copilot Studio adoption, advising clients on how to leverage the full Microsoft low code and agentic AI ecosystem to reimagine business processes and ways of working. Navigate and understand internal complexity of large enterprises to show benefits of using Power Platform and Copilot Studio together with other line of business applications such as Salesforce, SAP, ServiceNow etc. Evangelise and guard Power Platform & Copilot Studio during discussions with technical as well as non technical stakeholders by using the right artefacts to prove the scalability and governance of the platform. Architect end to end solutions that span the low code/pro code spectrum while knowing when to leverage Power Platform's rapid delivery model and when to integrate custom Azure services, APIs, or code first components for scale and complexity. Lead the design of agentic AI solutions using Copilot Studio, including multi agent orchestration, autonomous workflow automation, and AI augmented business processes while translating emerging Microsoft AI capabilities into tangible client value. Collaborate with business and IT leaders to define value based transformation roadmaps and build compelling investment cases, grounding recommendations in measurable business outcomes. Design governance models, CoE frameworks, and operating models that enable clients to scale adoption responsibly by covering security, compliance, ALM, and platform management. Lead and mentor delivery teams, providing technical oversight across the full solution lifecycle from discovery through to deployment and hyper care. Qualifications Deep hands on experience across the Microsoft Power Platform stack, especially Power Apps, Power Automate, and Copilot Studio with a track record of delivering enterprise grade solutions. Strong understanding of the agentic AI paradigm: designing agents, orchestrating multi agent systems, and integrating Copilot Studio with broader Microsoft 365 and Azure AI services. Proven ability to navigate the low code vs. pro code boundary while knowing when to extend Power Platform with custom connectors, Azure Functions, or Dataverse plug ins, and when not to. Consulting mindset with a passion for client impact: able to engage credibly with both technical architects and business executives and translate complex platform capabilities into clear strategic recommendations. Experience establishing and scaling low code CoEs, including governance frameworks, security and compliance models, maker enablement programmes, and platform operating models. Comfortable leading client facing engagements and multi disciplinary delivery teams, with the ability to mentor junior architects and developers. MSFT certifications such as PL 600, PL 400, PL 200 is an added advantage. Benefits In addition to a competitive basic salary, the role includes up to 30 days holiday per year and 3 extra days leave per year for charitable work. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our servicemen and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Job Description The Customer Success Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long term success. You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions. Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. Provide a variety of architectural knowledge across multiple workflows. Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. Translate goals to outcomes into a customer roadmap. Translate business information and technical requirements into an architectural blueprint to achieve complex goals. Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications. Manage technical governance, and a delivery operating model and governance. Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices. Support the sales effort by scoping and estimating the engagement and change orders. Be an active contributor of leading practices and expertise related to the ServiceNow platform. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience Management consulting experience Success driving complex issues through analysis and resolution Industry domain expertise Large program experience leading architecture and design Enterprise architecture experience Cloud application technology experience Right to work in the UK Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
14/06/2026
Full time
Job Description The Customer Success Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long term success. You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions. Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. Provide a variety of architectural knowledge across multiple workflows. Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. Translate goals to outcomes into a customer roadmap. Translate business information and technical requirements into an architectural blueprint to achieve complex goals. Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications. Manage technical governance, and a delivery operating model and governance. Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices. Support the sales effort by scoping and estimating the engagement and change orders. Be an active contributor of leading practices and expertise related to the ServiceNow platform. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience Management consulting experience Success driving complex issues through analysis and resolution Industry domain expertise Large program experience leading architecture and design Enterprise architecture experience Cloud application technology experience Right to work in the UK Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Security Risk Assessment Specialist - Freelance Contractor - BrusselsRate: Flexible; Duration: 1 year; Hybrid: 8 days onsite per month in Brussels office, remainder remote. Division: CISO - IT Risk. About the role We are looking for an experienced and dynamic Senior Security Analyst to join our IT Risk Transformation team. In this role, you will contribute to the design and enhancement of our application security risk assessment process and perform security risk assessments across a wide range of applications. You will work closely with cross functional teams from across the organization and will be exposed to a diversified set of topics, business and technologies. Responsibilities Contribute to the design of an application security risk assessment framework. Design the approach for executing application security assessments. Participate in building the data model supporting the above activities. Create standard reporting templates. Organise documentation and track activity. Execute security assessments. Analyse the business context, technical architecture and supporting components of applications using sources such as CMDB, network topology, documentation and workshops. Identify relevant threats, risk scenarios and appropriate security controls based on the application's specific environment. Detect security gaps, articulate clear and actionable findings, and provide practical recommendations. Produce detailed reports outlining risks, observations and recommended security measures. Collaborate with internal stakeholders including IT, architects, project managers, business owners and risk teams to validate findings and support remediation plans. Experience 5-10 years of proven experience conducting security risk assessments. Hands on experience contributing to the design of security processes, frameworks or security solutions. Solid understanding of cybersecurity frameworks (ISO27001, CIS, NIST, DORA) and threat/risk frameworks (MITRE, EBIOS). Good knowledge of financial IT security regulatory requirements (DORA, ESMA, etc.). Practical understanding of how information security controls must be implemented. Experience in defining or applying security requirements on Microsoft Azure, IBM Mainframe or Microsoft Windows platforms is a plus. Fluency in English and prior experience in the financial sector. Knowledge of financial markets, FMIs and CSD operations is advantageous. Experience with tools such as ServiceNow, Excel and basic security testing platforms. Experience with ServiceNow GRC is advantageous. Certifications such as CISSP, CSSLP, CCSP, CISM, CISMP, GCIH, CEH are advantageous. Skills Strong communication and coordination skills, engaging effectively with stakeholders across diverse teams. Proactive, self motivated and comfortable in a dynamic, continuously evolving environment. Strong analytical capabilities and creative problem solving skills. Structured, synthetic, delivering clear, concise and relevant responses. Calm, organized, efficient under pressure, maintaining clarity even in uncertain situations. Collaborative mindset, working effectively with executives, business leaders and technical teams. Autonomous and well organized, with strong prioritisation and time management ability.
09/06/2026
Full time
Security Risk Assessment Specialist - Freelance Contractor - BrusselsRate: Flexible; Duration: 1 year; Hybrid: 8 days onsite per month in Brussels office, remainder remote. Division: CISO - IT Risk. About the role We are looking for an experienced and dynamic Senior Security Analyst to join our IT Risk Transformation team. In this role, you will contribute to the design and enhancement of our application security risk assessment process and perform security risk assessments across a wide range of applications. You will work closely with cross functional teams from across the organization and will be exposed to a diversified set of topics, business and technologies. Responsibilities Contribute to the design of an application security risk assessment framework. Design the approach for executing application security assessments. Participate in building the data model supporting the above activities. Create standard reporting templates. Organise documentation and track activity. Execute security assessments. Analyse the business context, technical architecture and supporting components of applications using sources such as CMDB, network topology, documentation and workshops. Identify relevant threats, risk scenarios and appropriate security controls based on the application's specific environment. Detect security gaps, articulate clear and actionable findings, and provide practical recommendations. Produce detailed reports outlining risks, observations and recommended security measures. Collaborate with internal stakeholders including IT, architects, project managers, business owners and risk teams to validate findings and support remediation plans. Experience 5-10 years of proven experience conducting security risk assessments. Hands on experience contributing to the design of security processes, frameworks or security solutions. Solid understanding of cybersecurity frameworks (ISO27001, CIS, NIST, DORA) and threat/risk frameworks (MITRE, EBIOS). Good knowledge of financial IT security regulatory requirements (DORA, ESMA, etc.). Practical understanding of how information security controls must be implemented. Experience in defining or applying security requirements on Microsoft Azure, IBM Mainframe or Microsoft Windows platforms is a plus. Fluency in English and prior experience in the financial sector. Knowledge of financial markets, FMIs and CSD operations is advantageous. Experience with tools such as ServiceNow, Excel and basic security testing platforms. Experience with ServiceNow GRC is advantageous. Certifications such as CISSP, CSSLP, CCSP, CISM, CISMP, GCIH, CEH are advantageous. Skills Strong communication and coordination skills, engaging effectively with stakeholders across diverse teams. Proactive, self motivated and comfortable in a dynamic, continuously evolving environment. Strong analytical capabilities and creative problem solving skills. Structured, synthetic, delivering clear, concise and relevant responses. Calm, organized, efficient under pressure, maintaining clarity even in uncertain situations. Collaborative mindset, working effectively with executives, business leaders and technical teams. Autonomous and well organized, with strong prioritisation and time management ability.
Job Summary We are seeking a commercially minded, data driven HR Project Manager to support the execution of our global HR strategy in the UK&I as part of the HR Strategic Initiatives team. The role will translate the global HR strategy into operational plans, coordinate cross functional initiatives, and ensure people centred execution. Responsibilities Translate the global HR strategy into operational plans to drive impact across the UK&I. Develop, maintain, and own the project plan for key HR change and transformation initiatives, ensuring clarity on scope, milestones and deliverables. Apply human centred design principles to shape people experiences, ensuring solutions are grounded in empathy, usability and coworker needs. Coordinate tasks, dependencies, resources and timelines across all contributors to deliver projects on time, within scope and budget. Align with the UK&I HR PMO to track HR projects, mitigate risk and track ROI. Support the adoption of AI and self service HR tools, leveraging insights and trends to identify opportunities to improve efficiency, effectiveness and productivity. Translate business requirements into clear people deliverables, ensuring consistent execution and risk management. Anticipate risks, critical dependencies and path items, ensuring proactive mitigation and smooth execution. Manage project budgets together with finance, agree targets and ensure strong ROI. Develop and maintain HR programme plans and the governance approach for all defined projects and transformations. Collaborate with key stakeholders to drive initiatives, develop and execute strategic plans, and create concise executive ready materials to support updates, investment cases and steering discussions. Act as a trusted advisor to senior leaders, providing insights, recommendations and structured options. Deputise for the Head of Strategic Initiatives and support communication to the Director of HR and leadership teams when required. Work effectively across functions, geographies and matrixed teams to align delivery and enable a globally consistent HR operating model. Build key relationships across the business using influencing skills to gain buy in and drive change. Qualifications and Experience Proven strategic HR project management experience delivering transformation and change across complex organisations. Strong change management capability, including building investment cases, shaping change plans, managing impacts and driving adoption. Experience applying AI and digital tools within HR, using insights and emerging trends to improve efficiency, enhance self service, drive automation and modernise people processes. Demonstrated success in working cross functionally and globally to align HR strategies with business objectives. Strong interpersonal, written and verbal communication skills with a proven ability to influence at all levels and create a narrative that secures business buy in and adoption. Commercial awareness, business acumen and strategic thinking. Demonstrated ability to use data and analytics to shape recommendations, drive decision making, influence stakeholders and improve employee experience and HR services. Ability to manage ambiguity, make sound judgments and adapt style to maintain relationships at all levels. Continuous improvement mindset. Advanced Excel and data visualisation skills. Comfortable operating in a fast paced, dynamic environment. Preferred Skills, Experience and Qualities Experience with Workday and other HR systems. Experience using project management and workflow tools (e.g. MS Project, ServiceNow, SharePoint) and the ability to adapt quickly to new digital and AI enabled platforms. About the Company CDW is a Fortune 500 technology solutions provider that helps businesses, government, education and healthcare organisations achieve what's possible through technology. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status or veteran status.
31/05/2026
Full time
Job Summary We are seeking a commercially minded, data driven HR Project Manager to support the execution of our global HR strategy in the UK&I as part of the HR Strategic Initiatives team. The role will translate the global HR strategy into operational plans, coordinate cross functional initiatives, and ensure people centred execution. Responsibilities Translate the global HR strategy into operational plans to drive impact across the UK&I. Develop, maintain, and own the project plan for key HR change and transformation initiatives, ensuring clarity on scope, milestones and deliverables. Apply human centred design principles to shape people experiences, ensuring solutions are grounded in empathy, usability and coworker needs. Coordinate tasks, dependencies, resources and timelines across all contributors to deliver projects on time, within scope and budget. Align with the UK&I HR PMO to track HR projects, mitigate risk and track ROI. Support the adoption of AI and self service HR tools, leveraging insights and trends to identify opportunities to improve efficiency, effectiveness and productivity. Translate business requirements into clear people deliverables, ensuring consistent execution and risk management. Anticipate risks, critical dependencies and path items, ensuring proactive mitigation and smooth execution. Manage project budgets together with finance, agree targets and ensure strong ROI. Develop and maintain HR programme plans and the governance approach for all defined projects and transformations. Collaborate with key stakeholders to drive initiatives, develop and execute strategic plans, and create concise executive ready materials to support updates, investment cases and steering discussions. Act as a trusted advisor to senior leaders, providing insights, recommendations and structured options. Deputise for the Head of Strategic Initiatives and support communication to the Director of HR and leadership teams when required. Work effectively across functions, geographies and matrixed teams to align delivery and enable a globally consistent HR operating model. Build key relationships across the business using influencing skills to gain buy in and drive change. Qualifications and Experience Proven strategic HR project management experience delivering transformation and change across complex organisations. Strong change management capability, including building investment cases, shaping change plans, managing impacts and driving adoption. Experience applying AI and digital tools within HR, using insights and emerging trends to improve efficiency, enhance self service, drive automation and modernise people processes. Demonstrated success in working cross functionally and globally to align HR strategies with business objectives. Strong interpersonal, written and verbal communication skills with a proven ability to influence at all levels and create a narrative that secures business buy in and adoption. Commercial awareness, business acumen and strategic thinking. Demonstrated ability to use data and analytics to shape recommendations, drive decision making, influence stakeholders and improve employee experience and HR services. Ability to manage ambiguity, make sound judgments and adapt style to maintain relationships at all levels. Continuous improvement mindset. Advanced Excel and data visualisation skills. Comfortable operating in a fast paced, dynamic environment. Preferred Skills, Experience and Qualities Experience with Workday and other HR systems. Experience using project management and workflow tools (e.g. MS Project, ServiceNow, SharePoint) and the ability to adapt quickly to new digital and AI enabled platforms. About the Company CDW is a Fortune 500 technology solutions provider that helps businesses, government, education and healthcare organisations achieve what's possible through technology. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status or veteran status.