Solution Architect Location: UK - Mobile England Job-ID: 218785 Contract type: Standard Business Unit: ServiceNow Overview Join Computacenter's ServiceNow Centre of Excellence as a ServiceNow Solution Consultant, where you'll help customers shape their ServiceNow strategy and unlock the full value of the Now Platform. In this customer-facing role, you'll work across both Managed Services and Professional Services opportunities, translating customer needs into compelling, business-focused solutions. You'll bring ServiceNow capabilities to life through discovery, demonstrations and solution storytelling, helping organisations solve real challenges and achieve measurable outcomes. You'll collaborate closely with Sales, bid teams and delivery specialists, supporting opportunities from early engagement through to project initiation and ensuring a consistent, high-quality pre sales approach. Why join us / what success looks like This is an opportunity to play a visible role in a growing ServiceNow practice, working with enterprise customers, senior stakeholders and specialist colleagues to shape solutions that create measurable business value. Success means helping customers understand the value of the Now Platform and translating their priorities into clear, credible and commercially compelling ServiceNow solutions. Success means strengthening Computacenter's pre sales capability by improving the quality of discovery, demonstrations, bid responses and early solution shaping. Success means building trusted relationships across customers, ServiceNow, Sales, Managed Services and Professional Services teams to support growth and successful project initiation. What you'll do Support sales and bid teams in qualifying customer ServiceNow needs, shaping winning responses across Managed Services and Professional Services opportunities, and drawing on ServiceNow Centre of Excellence expertise where required. Contribute to Requests for Information and Proposals, ensuring ServiceNow responses align with Computacenter standards and support the customer's ServiceNow strategy. Engage our global customers to identify opportunities for innovation, efficiency and improved customer experience using the ServiceNow platform, both during bids and in life contracts. Deliver standard and tailored ServiceNow demonstrations for prospects and existing customers, including demo scripts and scenarios that reflect current product developments, releases and solution offerings. Collaborate with stakeholders, virtual teams and ServiceNow Centre of Excellence consultants to share knowledge, best practice and practical delivery insight. Understand the business and technical challenges addressed by ServiceNow solutions, including relevant regulations, business drivers, evolving customer needs and security considerations. Share Computacenter's practical experiences in delivering ServiceNow with prospects and existing customers to demonstrate our credibility and expertise. Work with ServiceNow partner pre sales teams to maintain consistency of solution consulting approaches, market insight and delivery methods. What you'll need Experience working with ServiceNow in a pre sales or solution consulting environment, acting as a trusted advisor to customers. Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives. Ability to bring ServiceNow solutions to life through customer conversations, demonstrations, discovery activity and clear articulation of business value. Excellent team working skills, with the ability to collaborate across virtual teams to develop the right customer solution. Excellent problem solving skills and logical thinking ability, with superior verbal and written communication and presentation skills, including facilitation skills. Experience in problem diagnosis, solution development, client communication, decision facilitation, documentation and stakeholder management. High degree of technical expertise and practical understanding of ServiceNow based solutions. Able to demonstrate Computacenter's 'Winning Together' Values in how they approach work. Confident, engaging and credible in customer facing situations. Able to manage your own workload and comfortable working independently or as part of a wider team. Capable of managing customer and stakeholder expectations in complex pre sales environments. Willingness to travel within the UK and overseas. Additional desirable skills Experience delivering ServiceNow pre sales activity as part of broader customer solutions. ITIL Foundation, Intermediate or Expert Certifications. Pre sales experience beyond ITSM, including capabilities such as ITAM, ITOM, IRM and HRSD as examples. Experience with ServiceNow Customer Workflows and Employee Workflows. Experience of delivering ServiceNow pre sales solutions alongside complementary technology, vendors and integrations. Enterprise Architecture (Strategy, Planning, Standards) applied in a pre sales environment. Experience of other IT Service Management toolsets and complementary technologies. The ability to conversate in additional languages such as German and French. About us Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community?
26/07/2026
Full time
Solution Architect Location: UK - Mobile England Job-ID: 218785 Contract type: Standard Business Unit: ServiceNow Overview Join Computacenter's ServiceNow Centre of Excellence as a ServiceNow Solution Consultant, where you'll help customers shape their ServiceNow strategy and unlock the full value of the Now Platform. In this customer-facing role, you'll work across both Managed Services and Professional Services opportunities, translating customer needs into compelling, business-focused solutions. You'll bring ServiceNow capabilities to life through discovery, demonstrations and solution storytelling, helping organisations solve real challenges and achieve measurable outcomes. You'll collaborate closely with Sales, bid teams and delivery specialists, supporting opportunities from early engagement through to project initiation and ensuring a consistent, high-quality pre sales approach. Why join us / what success looks like This is an opportunity to play a visible role in a growing ServiceNow practice, working with enterprise customers, senior stakeholders and specialist colleagues to shape solutions that create measurable business value. Success means helping customers understand the value of the Now Platform and translating their priorities into clear, credible and commercially compelling ServiceNow solutions. Success means strengthening Computacenter's pre sales capability by improving the quality of discovery, demonstrations, bid responses and early solution shaping. Success means building trusted relationships across customers, ServiceNow, Sales, Managed Services and Professional Services teams to support growth and successful project initiation. What you'll do Support sales and bid teams in qualifying customer ServiceNow needs, shaping winning responses across Managed Services and Professional Services opportunities, and drawing on ServiceNow Centre of Excellence expertise where required. Contribute to Requests for Information and Proposals, ensuring ServiceNow responses align with Computacenter standards and support the customer's ServiceNow strategy. Engage our global customers to identify opportunities for innovation, efficiency and improved customer experience using the ServiceNow platform, both during bids and in life contracts. Deliver standard and tailored ServiceNow demonstrations for prospects and existing customers, including demo scripts and scenarios that reflect current product developments, releases and solution offerings. Collaborate with stakeholders, virtual teams and ServiceNow Centre of Excellence consultants to share knowledge, best practice and practical delivery insight. Understand the business and technical challenges addressed by ServiceNow solutions, including relevant regulations, business drivers, evolving customer needs and security considerations. Share Computacenter's practical experiences in delivering ServiceNow with prospects and existing customers to demonstrate our credibility and expertise. Work with ServiceNow partner pre sales teams to maintain consistency of solution consulting approaches, market insight and delivery methods. What you'll need Experience working with ServiceNow in a pre sales or solution consulting environment, acting as a trusted advisor to customers. Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives. Ability to bring ServiceNow solutions to life through customer conversations, demonstrations, discovery activity and clear articulation of business value. Excellent team working skills, with the ability to collaborate across virtual teams to develop the right customer solution. Excellent problem solving skills and logical thinking ability, with superior verbal and written communication and presentation skills, including facilitation skills. Experience in problem diagnosis, solution development, client communication, decision facilitation, documentation and stakeholder management. High degree of technical expertise and practical understanding of ServiceNow based solutions. Able to demonstrate Computacenter's 'Winning Together' Values in how they approach work. Confident, engaging and credible in customer facing situations. Able to manage your own workload and comfortable working independently or as part of a wider team. Capable of managing customer and stakeholder expectations in complex pre sales environments. Willingness to travel within the UK and overseas. Additional desirable skills Experience delivering ServiceNow pre sales activity as part of broader customer solutions. ITIL Foundation, Intermediate or Expert Certifications. Pre sales experience beyond ITSM, including capabilities such as ITAM, ITOM, IRM and HRSD as examples. Experience with ServiceNow Customer Workflows and Employee Workflows. Experience of delivering ServiceNow pre sales solutions alongside complementary technology, vendors and integrations. Enterprise Architecture (Strategy, Planning, Standards) applied in a pre sales environment. Experience of other IT Service Management toolsets and complementary technologies. The ability to conversate in additional languages such as German and French. About us Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community?
Role: Technology, Strategy & Advisory, Enterprise Architect Manager & Senior Manager - CMT Location: London, Manchester, Edinburgh Industry: Comms, Media & Telco Mobility: Up to 100% Career Level: Manager Responsibilities Assess the impact of business strategy on enterprise architecture across organisation, applications, data, infrastructure, and operations Stay abreast of Comms & Media industry trends and translate them into enterprise architecture implications and transformation opportunities Lead large-scale IT and digital transformation programs for Comms and media clients, advising on impacts across people, process, technology, data, and AI Drive BSS/OSS transformation initiatives, leveraging deep understanding of telecom ecosystems and aligning architecture with Accenture offerings Engage with C-suite stakeholders, leading strategic conversations and influencing key architectural and investment decisions Co-create client Enterprise Architecture vision, strategy, and roadmaps aligned to business objectives and market dynamics Lead the creation of end-to-end architecture blueprints, covering applications, integrations, data, and technology landscapes Conduct as-is architecture assessments across business capabilities, applications, data, and technology, identifying gaps, maturity levels, and pain points Define target-state architecture, including application rationalisation and modernisation strategies Bring strong awareness of COTS platforms (e.g., Salesforce, Amdocs, Oracle, ServiceNow, MS Dynamics) and define best-fit enterprise architecture Apply industry-standard frameworks such as TOGAF and TM Forum (eTOM, SID, ODA), leveraging 7R modernisation strategies to define and drive architecture transformation Work with business, technology & 3rd party stakeholders to effectivity formulate communicate and conclude key architectural decisions Drive enterprise architecture governance to ensure alignment with principles, standards, and target-state architectures, maintaining architectural consistency and control Lead proposal development and deal shaping, translating client pain points into differentiated offerings and POVs Drive innovation through creation of reusable assets and PoCs, demonstrating business value and accelerating client decision-making Define enterprise data platforms, integration, and automation strategies, including AI-enabled architectures and agentic frameworks Identify opportunities to integrate AI and automation into BSS/OSS operations for improved efficiency and productivity Lead and mentor architecture teams, ensuring high-quality delivery, capability development, and alignment with enterprise standards Qualifications Have experience in the Communications, Media & Technology (CMT) industry, with strong global telecom exposure Possess deep knowledge of Telco BSS/OSS domains, including CRM, CPQ, Order Management, Product Management, Billing, and OSS Have experience delivering complex digital transformation programs across large-scale telecom environments Bring a strong blend of consulting, enterprise architecture, and telecom domain expertise Have strong knowledge of cloud-native architectures, digital decoupling, and platform-based transformation strategies Demonstrate strong stakeholder management and executive communication skills, with the ability to influence senior leaders Have experience with AI, data platforms, and emerging technologies, including Agentic AI and intelligent automation Deep expertise in CPQ (B2B Telco), billing architectures (mobile/converged), and revenue management Experience across OSS domain, including service fulfilment, provisioning, and assurance (e.g. ServiceNow, Remedy, AIOps, NetOps, and CMDB Strong understanding of telecom products and lifecycle management across Mobile, Fixed, IoT, Digital, and Cloud services TOGAF certified enterprise architecture practitioner Proven hands on experience leveraging enterprise architecture tools (e.g., LeanIX, Orbus) to support architecture governance and modelling Set yourself apart Demonstration of in depth technology insight in particular Telco functional domain e.g. Sales, CRM, Order Management, Product management, Billing and OSS Experience working as a enterprise architect Experience in business capability and process taxonomies, maturity assessments and alignment of gaps to enabling technology solutions Experience with Enterprise / platform / application / data architecture Knowledge of architecture tools such as LeanIX, Ardoq, iServer, etc. Previous experience in Comms and Media Experience in major enterprise architecture engagements e.g. application optimisation/rationalisation, re platforming, modernization of enterprise architecture Certified in AWS/Azure/GCP and other enterprise platforms Familiarity with applying key frameworks such as APQC Process Classification Framework, Zachman Framework, ITIL and Scaled Agile Framework Benefits At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for.
25/07/2026
Full time
Role: Technology, Strategy & Advisory, Enterprise Architect Manager & Senior Manager - CMT Location: London, Manchester, Edinburgh Industry: Comms, Media & Telco Mobility: Up to 100% Career Level: Manager Responsibilities Assess the impact of business strategy on enterprise architecture across organisation, applications, data, infrastructure, and operations Stay abreast of Comms & Media industry trends and translate them into enterprise architecture implications and transformation opportunities Lead large-scale IT and digital transformation programs for Comms and media clients, advising on impacts across people, process, technology, data, and AI Drive BSS/OSS transformation initiatives, leveraging deep understanding of telecom ecosystems and aligning architecture with Accenture offerings Engage with C-suite stakeholders, leading strategic conversations and influencing key architectural and investment decisions Co-create client Enterprise Architecture vision, strategy, and roadmaps aligned to business objectives and market dynamics Lead the creation of end-to-end architecture blueprints, covering applications, integrations, data, and technology landscapes Conduct as-is architecture assessments across business capabilities, applications, data, and technology, identifying gaps, maturity levels, and pain points Define target-state architecture, including application rationalisation and modernisation strategies Bring strong awareness of COTS platforms (e.g., Salesforce, Amdocs, Oracle, ServiceNow, MS Dynamics) and define best-fit enterprise architecture Apply industry-standard frameworks such as TOGAF and TM Forum (eTOM, SID, ODA), leveraging 7R modernisation strategies to define and drive architecture transformation Work with business, technology & 3rd party stakeholders to effectivity formulate communicate and conclude key architectural decisions Drive enterprise architecture governance to ensure alignment with principles, standards, and target-state architectures, maintaining architectural consistency and control Lead proposal development and deal shaping, translating client pain points into differentiated offerings and POVs Drive innovation through creation of reusable assets and PoCs, demonstrating business value and accelerating client decision-making Define enterprise data platforms, integration, and automation strategies, including AI-enabled architectures and agentic frameworks Identify opportunities to integrate AI and automation into BSS/OSS operations for improved efficiency and productivity Lead and mentor architecture teams, ensuring high-quality delivery, capability development, and alignment with enterprise standards Qualifications Have experience in the Communications, Media & Technology (CMT) industry, with strong global telecom exposure Possess deep knowledge of Telco BSS/OSS domains, including CRM, CPQ, Order Management, Product Management, Billing, and OSS Have experience delivering complex digital transformation programs across large-scale telecom environments Bring a strong blend of consulting, enterprise architecture, and telecom domain expertise Have strong knowledge of cloud-native architectures, digital decoupling, and platform-based transformation strategies Demonstrate strong stakeholder management and executive communication skills, with the ability to influence senior leaders Have experience with AI, data platforms, and emerging technologies, including Agentic AI and intelligent automation Deep expertise in CPQ (B2B Telco), billing architectures (mobile/converged), and revenue management Experience across OSS domain, including service fulfilment, provisioning, and assurance (e.g. ServiceNow, Remedy, AIOps, NetOps, and CMDB Strong understanding of telecom products and lifecycle management across Mobile, Fixed, IoT, Digital, and Cloud services TOGAF certified enterprise architecture practitioner Proven hands on experience leveraging enterprise architecture tools (e.g., LeanIX, Orbus) to support architecture governance and modelling Set yourself apart Demonstration of in depth technology insight in particular Telco functional domain e.g. Sales, CRM, Order Management, Product management, Billing and OSS Experience working as a enterprise architect Experience in business capability and process taxonomies, maturity assessments and alignment of gaps to enabling technology solutions Experience with Enterprise / platform / application / data architecture Knowledge of architecture tools such as LeanIX, Ardoq, iServer, etc. Previous experience in Comms and Media Experience in major enterprise architecture engagements e.g. application optimisation/rationalisation, re platforming, modernization of enterprise architecture Certified in AWS/Azure/GCP and other enterprise platforms Familiarity with applying key frameworks such as APQC Process Classification Framework, Zachman Framework, ITIL and Scaled Agile Framework Benefits At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for.
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Product Management Team Lead - Value Engineering CoE, ServiceNow Business You will define, govern, and scale the methodologies, assets, and delivery frameworks for Atos' global ServiceNow portfolio/offerings. This is a strategic leadership role responsible for creating the reusable solution DNA of the practice-solution blueprints, industry accelerators, implementation methods, demo solutions, delivery standards, and quality assurance frameworks-ensuring every engagement is value driven, predictable, and differentiated. You will work closely with the Global CTO/Portfolio Leader, Sales Enablement, Delivery, and Industry Teams to translate strategic vision into practical, consumable assets that elevate win rates, improve delivery consistency, reduce cost of quality, and accelerate client outcomes. Strategic Impact Define the global Value Engineering strategy for the ServiceNow business, shaping how solutions are conceptualised, packaged, and delivered across industries and regions. Industrialise repeatability and differentiation through standardised solution blueprints, accelerators, and delivery playbooks. Ensure a method-based, value led approach to all ServiceNow engagements, improving quality, consistency, and customer satisfaction. Strengthen market positioning by developing industry specific solution packs and demo flows that highlight thought leadership and innovation. Translate strategy into execution through frameworks, templates, and standards used by architects, consultants, sales, and delivery teams globally. Key Responsibilities Create and maintain solution blueprints across ServiceNow offerings and industry solutions. Build pre defined industry solutions, including process models, configuration templates, reference architectures, and value cases. Develop end to end demo solutions and guided demo flows for sales, marketing, and industry teams. Govern the quality and lifecycle of reusable assets and accelerators. Methods, Standards & Delivery Assurance Define the global implementation method for ServiceNow transformations-covering discovery, design, build, test, deployment, and value realisation. Establish delivery assurance standards, QA checkpoints, and quality frameworks used across all programs. Lead the creation of playbooks, templates, and reusable delivery artefacts, ensuring global adoption. Drive Delivery Excellence for continuous improvement. Value Frameworks & Business Outcomes Create value engineering models that articulate business outcomes, KPIs, ROI, and measurable impact of ServiceNow solutions. Provide frameworks to help pursue teams convert platform capabilities into client specific value propositions. Standardise the mapping of capabilities to business value across industries. Work closely with the CTO/Portfolio Leader to align solution assets with portfolio strategy, AI direction, and innovation priorities. Partner with Sales & Pre sales teams to embed assets into bids, RFP responses, and client proposals. Collaborate with Delivery & Practice Leads to ensure methods and standards are executed consistently. Contribute to partner, ecosystem, and community development by sharing assets and best practices. Quality, Governance & Continuous Improvement Maintain global governance for all Value Engineering assets and processes. Introduce continuous improvement cycles based on delivery feedback, project retrospectives, and market trends.Ensure all assets incorporate best practices, regulatory compliance, and ServiceNow recommended approaches. Required Experience & Capabilities Proven leadership experience in Value Engineering, Delivery Excellence, Solution Architecture, or similar roles within the ServiceNow or enterprise transformation domain. Deep understanding of ServiceNow platform, implementation lifecycle, and industry use cases. Strong background in solution design, delivery methods, and asset industrialisation. Demonstrated success in creating playbooks, accelerators, templates, and industry solutions. Experience partnering with C level stakeholders to articulate value, outcomes, and transformation impact. Excellent collaborator and influencer across global sales, delivery, and technology teams. Strong communication and storytelling skills, able to translate complex solutions into simple frameworks. Innovation mindset with passion for scalability, repeatability, and continuous improvement. What We Offer Opportunity to shape the technical direction of a major technology services provider. Leadership role in driving digital transformation in the financial services sector. Exposure to cutting edge technologies and innovation. Competitive compensation package includes industry leading benefits. Investment in your professional development and growth Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
25/07/2026
Full time
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Product Management Team Lead - Value Engineering CoE, ServiceNow Business You will define, govern, and scale the methodologies, assets, and delivery frameworks for Atos' global ServiceNow portfolio/offerings. This is a strategic leadership role responsible for creating the reusable solution DNA of the practice-solution blueprints, industry accelerators, implementation methods, demo solutions, delivery standards, and quality assurance frameworks-ensuring every engagement is value driven, predictable, and differentiated. You will work closely with the Global CTO/Portfolio Leader, Sales Enablement, Delivery, and Industry Teams to translate strategic vision into practical, consumable assets that elevate win rates, improve delivery consistency, reduce cost of quality, and accelerate client outcomes. Strategic Impact Define the global Value Engineering strategy for the ServiceNow business, shaping how solutions are conceptualised, packaged, and delivered across industries and regions. Industrialise repeatability and differentiation through standardised solution blueprints, accelerators, and delivery playbooks. Ensure a method-based, value led approach to all ServiceNow engagements, improving quality, consistency, and customer satisfaction. Strengthen market positioning by developing industry specific solution packs and demo flows that highlight thought leadership and innovation. Translate strategy into execution through frameworks, templates, and standards used by architects, consultants, sales, and delivery teams globally. Key Responsibilities Create and maintain solution blueprints across ServiceNow offerings and industry solutions. Build pre defined industry solutions, including process models, configuration templates, reference architectures, and value cases. Develop end to end demo solutions and guided demo flows for sales, marketing, and industry teams. Govern the quality and lifecycle of reusable assets and accelerators. Methods, Standards & Delivery Assurance Define the global implementation method for ServiceNow transformations-covering discovery, design, build, test, deployment, and value realisation. Establish delivery assurance standards, QA checkpoints, and quality frameworks used across all programs. Lead the creation of playbooks, templates, and reusable delivery artefacts, ensuring global adoption. Drive Delivery Excellence for continuous improvement. Value Frameworks & Business Outcomes Create value engineering models that articulate business outcomes, KPIs, ROI, and measurable impact of ServiceNow solutions. Provide frameworks to help pursue teams convert platform capabilities into client specific value propositions. Standardise the mapping of capabilities to business value across industries. Work closely with the CTO/Portfolio Leader to align solution assets with portfolio strategy, AI direction, and innovation priorities. Partner with Sales & Pre sales teams to embed assets into bids, RFP responses, and client proposals. Collaborate with Delivery & Practice Leads to ensure methods and standards are executed consistently. Contribute to partner, ecosystem, and community development by sharing assets and best practices. Quality, Governance & Continuous Improvement Maintain global governance for all Value Engineering assets and processes. Introduce continuous improvement cycles based on delivery feedback, project retrospectives, and market trends.Ensure all assets incorporate best practices, regulatory compliance, and ServiceNow recommended approaches. Required Experience & Capabilities Proven leadership experience in Value Engineering, Delivery Excellence, Solution Architecture, or similar roles within the ServiceNow or enterprise transformation domain. Deep understanding of ServiceNow platform, implementation lifecycle, and industry use cases. Strong background in solution design, delivery methods, and asset industrialisation. Demonstrated success in creating playbooks, accelerators, templates, and industry solutions. Experience partnering with C level stakeholders to articulate value, outcomes, and transformation impact. Excellent collaborator and influencer across global sales, delivery, and technology teams. Strong communication and storytelling skills, able to translate complex solutions into simple frameworks. Innovation mindset with passion for scalability, repeatability, and continuous improvement. What We Offer Opportunity to shape the technical direction of a major technology services provider. Leadership role in driving digital transformation in the financial services sector. Exposure to cutting edge technologies and innovation. Competitive compensation package includes industry leading benefits. Investment in your professional development and growth Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Product Management Team Lead leading the Value Engineering Centre of Excellence (CoE) for the ServiceNow Business. You will define, govern, and scale the methodologies, assets, and delivery frameworks for Atos' global ServiceNow portfolio/offerings. This is a strategic leadership role responsible for creating the reusable solution DNA of the practice-solution blueprints, industry accelerators, implementation methods, demo solutions, delivery standards, and quality assurance frameworks-ensuring every engagement is value driven, predictable, and differentiated. You will work closely with the Global CTO/Portfolio Leader, Sales Enablement, Delivery, and Industry Teams to translate strategic vision into practical, consumable assets that elevate win rates, improve delivery consistency, reduce cost of quality, and accelerate client outcomes. Strategic Impact Define the global Value Engineering strategy for the ServiceNow business, shaping how solutions are conceptualised, packaged, and delivered across industries and regions. Industrialise repeatability and differentiation through standardised solution blueprints, accelerators, and delivery playbooks. Ensure a method-based, value-led approach to all ServiceNow engagements, improving quality, consistency, and customer satisfaction. Strengthen market positioning by developing industry-specific solution packs and demo flows that highlight thought leadership and innovation. Translate strategy into execution through frameworks, templates, and standards used by architects, consultants, sales, and delivery teams globally. Key Responsibilities Create and maintain solution blueprints across ServiceNow offerings and industry solutions. Build pre defined industry solutions, including process models, configuration templates, reference architectures, and value cases. Develop end to end demo solutions and guided demo flows for sales, marketing, and industry teams. Govern the quality and lifecycle of reusable assets and accelerators. Methods, Standards & Delivery Assurance Define the global implementation method for ServiceNow transformations-covering discovery, design, build, test, deployment, and value realisation. Establish delivery assurance standards, QA checkpoints, and quality frameworks used across all programmes. Lead the creation of playbooks, templates, and reusable delivery artefacts, ensuring global adoption. Drive Delivery Excellence for continuous improvement. Value Frameworks & Business Outcomes Create value engineering models that articulate business outcomes, KPIs, ROI, and measurable impact of ServiceNow solutions. Provide frameworks to help pursue teams convert platform capabilities into client specific value propositions. Standardise the mapping of capabilities to business value across industries. Work closely with the CTO/Portfolio Leader to align solution assets with portfolio strategy, AI direction, and innovation priorities. Partner with Sales & Pre sales teams to embed assets into bids, RFP responses, and client proposals. Collaborate with Delivery & Practice Leads to ensure methods and standards are executed consistently. Contribute to partner, ecosystem, and community development by sharing assets and best practices. Quality, Governance & Continuous Improvement Maintain global governance for all Value Engineering assets and processes. Introduce continuous improvement cycles based on delivery feedback, project retrospectives, and market trends. Ensure all assets incorporate best practices, regulatory compliance, and ServiceNow recommended approaches. Required Experience & Capabilities Proven leadership experience in Value Engineering, Delivery Excellence, Solution Architecture, or similar roles within the ServiceNow or enterprise transformation domain. Deep understanding of ServiceNow platform, implementation lifecycle, and industry use cases. Strong background in solution design, delivery methods, and asset industrialisation. Demonstrated success in creating playbooks, accelerators, templates, and industry solutions. Experience partnering with C level stakeholders to articulate value, outcomes, and transformation impact. Excellent collaborator and influencer across global sales, delivery, and technology teams. Strong communication and storytelling skills, able to translate complex solutions into simple frameworks. Innovation mindset with passion for scalability, repeatability, and continuous improvement. What We Offer Opportunity to shape the technical direction of a major technology services provider. Leadership role in driving digital transformation in the financial services sector. Exposure to cutting edge technologies and innovation. Competitive compensation package includes industry leading benefits. Investment in your professional development and growth. Here at Atos, diversity and inclusion are embedded in our DNA.
24/07/2026
Full time
Product Management Team Lead leading the Value Engineering Centre of Excellence (CoE) for the ServiceNow Business. You will define, govern, and scale the methodologies, assets, and delivery frameworks for Atos' global ServiceNow portfolio/offerings. This is a strategic leadership role responsible for creating the reusable solution DNA of the practice-solution blueprints, industry accelerators, implementation methods, demo solutions, delivery standards, and quality assurance frameworks-ensuring every engagement is value driven, predictable, and differentiated. You will work closely with the Global CTO/Portfolio Leader, Sales Enablement, Delivery, and Industry Teams to translate strategic vision into practical, consumable assets that elevate win rates, improve delivery consistency, reduce cost of quality, and accelerate client outcomes. Strategic Impact Define the global Value Engineering strategy for the ServiceNow business, shaping how solutions are conceptualised, packaged, and delivered across industries and regions. Industrialise repeatability and differentiation through standardised solution blueprints, accelerators, and delivery playbooks. Ensure a method-based, value-led approach to all ServiceNow engagements, improving quality, consistency, and customer satisfaction. Strengthen market positioning by developing industry-specific solution packs and demo flows that highlight thought leadership and innovation. Translate strategy into execution through frameworks, templates, and standards used by architects, consultants, sales, and delivery teams globally. Key Responsibilities Create and maintain solution blueprints across ServiceNow offerings and industry solutions. Build pre defined industry solutions, including process models, configuration templates, reference architectures, and value cases. Develop end to end demo solutions and guided demo flows for sales, marketing, and industry teams. Govern the quality and lifecycle of reusable assets and accelerators. Methods, Standards & Delivery Assurance Define the global implementation method for ServiceNow transformations-covering discovery, design, build, test, deployment, and value realisation. Establish delivery assurance standards, QA checkpoints, and quality frameworks used across all programmes. Lead the creation of playbooks, templates, and reusable delivery artefacts, ensuring global adoption. Drive Delivery Excellence for continuous improvement. Value Frameworks & Business Outcomes Create value engineering models that articulate business outcomes, KPIs, ROI, and measurable impact of ServiceNow solutions. Provide frameworks to help pursue teams convert platform capabilities into client specific value propositions. Standardise the mapping of capabilities to business value across industries. Work closely with the CTO/Portfolio Leader to align solution assets with portfolio strategy, AI direction, and innovation priorities. Partner with Sales & Pre sales teams to embed assets into bids, RFP responses, and client proposals. Collaborate with Delivery & Practice Leads to ensure methods and standards are executed consistently. Contribute to partner, ecosystem, and community development by sharing assets and best practices. Quality, Governance & Continuous Improvement Maintain global governance for all Value Engineering assets and processes. Introduce continuous improvement cycles based on delivery feedback, project retrospectives, and market trends. Ensure all assets incorporate best practices, regulatory compliance, and ServiceNow recommended approaches. Required Experience & Capabilities Proven leadership experience in Value Engineering, Delivery Excellence, Solution Architecture, or similar roles within the ServiceNow or enterprise transformation domain. Deep understanding of ServiceNow platform, implementation lifecycle, and industry use cases. Strong background in solution design, delivery methods, and asset industrialisation. Demonstrated success in creating playbooks, accelerators, templates, and industry solutions. Experience partnering with C level stakeholders to articulate value, outcomes, and transformation impact. Excellent collaborator and influencer across global sales, delivery, and technology teams. Strong communication and storytelling skills, able to translate complex solutions into simple frameworks. Innovation mindset with passion for scalability, repeatability, and continuous improvement. What We Offer Opportunity to shape the technical direction of a major technology services provider. Leadership role in driving digital transformation in the financial services sector. Exposure to cutting edge technologies and innovation. Competitive compensation package includes industry leading benefits. Investment in your professional development and growth. Here at Atos, diversity and inclusion are embedded in our DNA.
Data Manager (Remote/Flexible) Application Deadline: 28 July 2026 Department: Technology Employment Type: Permanent Location: St Helier, Jersey Description Are you passionate about turning data into meaningful business insight? As Data Manager at JT, you will play a pivotal role in helping the organisation make smarter, faster and more confident decisions through trusted, high-quality data. You will help JT move from fragmented reporting, local data extracts and inconsistent information towards trusted, governed business data that everyone can rely on. Working at the centre of technology, business operations and analytics, you will lead initiatives that improve how data is governed, managed and used across the organisation, ensuring information becomes a strategic asset rather than a challenge. This is an exciting opportunity to drive real change by embedding a strong data culture and helping teams unlock the value of their information. This is a hands on role focused on delivery rather than theory. You will work closely with stakeholders across the business to improve data quality, establish clear ownership, and deliver governed data products that support reporting, operational performance and business growth. Your influence will be felt across multiple functions, making this a highly visible and impactful role. Joining JT means becoming part of a collaborative environment where innovation, continuous improvement and professional development are encouraged. You'll have the opportunity to shape the future of data management within the organisation, work with modern technologies such as Microsoft Fabric and Power BI, and develop expertise that will position you as a key leader in data governance and business intelligence. Your work will help create a trusted foundation for reporting, operational insight and decision making across JT, improving efficiency, consistency and confidence in business information. If you enjoy solving complex problems, building strong relationships and delivering measurable outcomes, this role offers the opportunity to make a visible and lasting impact across the organisation. JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at . Key Responsibilities Lead the day to day delivery of data management and governance activities across the organisation. Drive the adoption of trusted, governed data products and reporting solutions through Microsoft Fabric and Power BI. Establish and maintain data ownership, governance standards and accountability across key business data domains. Monitor, measure and improve data quality, ensuring issues are identified, prioritised and resolved effectively. Partner with business and system owners to address data challenges at source and implement sustainable improvements. Develop and support reusable data products, semantic models and certified datasets that enable consistent reporting. Facilitate governance forums and stakeholder engagement to drive informed decision making and prioritisation. Maintain data ownership frameworks, metadata standards and lifecycle management processes. Promote secure, compliant and responsible handling of data in line with organisational policies and regulatory requirements. Translate complex data challenges into practical delivery plans, measurable outcomes and business improvements. Skills, Knowledge and Expertise Proven experience in data management, data governance, business intelligence, analytics or data platform delivery. Strong understanding of data quality management and governance principles. Hands on experience analysing, validating and interpreting data using SQL or equivalent data analysis tools. Knowledge of data lakes, lakehouses, data warehouses, ETL/ELT processes and modern data architectures. Experience working with reporting and analytics platforms, particularly Power BI. Ability to develop and maintain data dictionaries, metadata standards, business definitions and data lineage. Strong stakeholder management and influencing skills, with the ability to build relationships across technical and business teams. Experience translating complex or ambiguous data challenges into structured plans and practical solutions. Understanding of data protection, information security, access controls and regulatory requirements relating to enterprise data. Experience working with business critical data and systems within complex operational environments. Knowledge of Microsoft Fabric, master data management concepts or data governance frameworks would be advantageous. Familiarity with telecoms, CRM, billing, ServiceNow, Salesforce or similar enterprise platforms would be beneficial. Excellent communication skills, with the ability to explain technical concepts clearly to non technical audiences. A proactive, analytical and continuous improvement mindset with a passion for enabling data driven decision making. Benefits 26 days holiday Health & Dental Insurance Pension Scheme Bonus Scheme Fully discounted staff services or cash allowance in lieu Co working office spaces available for remote employees Professional Development Recharge Days JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice - office, home or further afield under our Hybrid Working guidelines. Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.
19/07/2026
Full time
Data Manager (Remote/Flexible) Application Deadline: 28 July 2026 Department: Technology Employment Type: Permanent Location: St Helier, Jersey Description Are you passionate about turning data into meaningful business insight? As Data Manager at JT, you will play a pivotal role in helping the organisation make smarter, faster and more confident decisions through trusted, high-quality data. You will help JT move from fragmented reporting, local data extracts and inconsistent information towards trusted, governed business data that everyone can rely on. Working at the centre of technology, business operations and analytics, you will lead initiatives that improve how data is governed, managed and used across the organisation, ensuring information becomes a strategic asset rather than a challenge. This is an exciting opportunity to drive real change by embedding a strong data culture and helping teams unlock the value of their information. This is a hands on role focused on delivery rather than theory. You will work closely with stakeholders across the business to improve data quality, establish clear ownership, and deliver governed data products that support reporting, operational performance and business growth. Your influence will be felt across multiple functions, making this a highly visible and impactful role. Joining JT means becoming part of a collaborative environment where innovation, continuous improvement and professional development are encouraged. You'll have the opportunity to shape the future of data management within the organisation, work with modern technologies such as Microsoft Fabric and Power BI, and develop expertise that will position you as a key leader in data governance and business intelligence. Your work will help create a trusted foundation for reporting, operational insight and decision making across JT, improving efficiency, consistency and confidence in business information. If you enjoy solving complex problems, building strong relationships and delivering measurable outcomes, this role offers the opportunity to make a visible and lasting impact across the organisation. JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at . Key Responsibilities Lead the day to day delivery of data management and governance activities across the organisation. Drive the adoption of trusted, governed data products and reporting solutions through Microsoft Fabric and Power BI. Establish and maintain data ownership, governance standards and accountability across key business data domains. Monitor, measure and improve data quality, ensuring issues are identified, prioritised and resolved effectively. Partner with business and system owners to address data challenges at source and implement sustainable improvements. Develop and support reusable data products, semantic models and certified datasets that enable consistent reporting. Facilitate governance forums and stakeholder engagement to drive informed decision making and prioritisation. Maintain data ownership frameworks, metadata standards and lifecycle management processes. Promote secure, compliant and responsible handling of data in line with organisational policies and regulatory requirements. Translate complex data challenges into practical delivery plans, measurable outcomes and business improvements. Skills, Knowledge and Expertise Proven experience in data management, data governance, business intelligence, analytics or data platform delivery. Strong understanding of data quality management and governance principles. Hands on experience analysing, validating and interpreting data using SQL or equivalent data analysis tools. Knowledge of data lakes, lakehouses, data warehouses, ETL/ELT processes and modern data architectures. Experience working with reporting and analytics platforms, particularly Power BI. Ability to develop and maintain data dictionaries, metadata standards, business definitions and data lineage. Strong stakeholder management and influencing skills, with the ability to build relationships across technical and business teams. Experience translating complex or ambiguous data challenges into structured plans and practical solutions. Understanding of data protection, information security, access controls and regulatory requirements relating to enterprise data. Experience working with business critical data and systems within complex operational environments. Knowledge of Microsoft Fabric, master data management concepts or data governance frameworks would be advantageous. Familiarity with telecoms, CRM, billing, ServiceNow, Salesforce or similar enterprise platforms would be beneficial. Excellent communication skills, with the ability to explain technical concepts clearly to non technical audiences. A proactive, analytical and continuous improvement mindset with a passion for enabling data driven decision making. Benefits 26 days holiday Health & Dental Insurance Pension Scheme Bonus Scheme Fully discounted staff services or cash allowance in lieu Co working office spaces available for remote employees Professional Development Recharge Days JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice - office, home or further afield under our Hybrid Working guidelines. Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.
CAPGEMINI INVENTAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.YOUR ROLEWe are looking for a ServiceNow HR Business Analyst consultant to join our growing Employee Experience and HR practice. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences.You will work with business stakeholders, delivery teams and customer representatives to support requirements gathering, process mapping and the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services.This is not a hands-on configuration or development role. Instead, you will support the bridge between the customer and delivery teams, helping translate business needs into clear requirements, user stories, process designs and functional outcomes, with guidance from more senior consultants and architects.This is an opportunity to grow your ServiceNow, HR transformation and consulting skills while contributing to meaningful technology-enabled change programmes and building a clear pathway into more senior advisory roles.What you will be responsible for:HR process and requirements analysisSupport the analysis and documentation of business requirements for ServiceNow HRSD solutions.Work with HR teams and senior consultants to understand existing processes, pain points and improvement opportunities.Assist with current-state and future-state HR process mapping, helping identify opportunities to simplify processes and improve the employee experience.Translate agreed business requirements into clear user stories, acceptance criteria, functional notes and process documentation, with review and guidance from senior team members.ServiceNow implementation delivery supportSupport the delivery of platform capabilities and features. You will not be required to configure or develop in the platform but should become comfortable walking through deliverables and explaining how they meet business needs.Work with technical teams to help ensure requirements are understood, tracked and delivered in line with agreed outcomes.Support customer workshops, playback sessions, requirements validation activities and follow-up actions.Contribute to workflow diagrams, functional designs, testing inputs and business process documentation.Work collaboratively with architects, senior consultants, developers, senior business analysts, testers and change and enablement teams throughout implementations.Customer and delivery team interfaceAct as a developing technology consultant, helping customer stakeholders and delivery teams understand requirements, decisions, actions and next steps.Support engagement with ServiceNow representatives and ecosystem partners where required, learning how the wider platform and partner ecosystem supports customer outcomes.Business developmentSupport responses to RFPs and RFIs by contributing research, case study inputs, solution notes and proposal content, with guidance from senior colleagues.Assist with proposal preparation and client presentation materials, building confidence in contributing to sales and pre-sales activities over time.What makes this role uniqueOpportunity to develop your skills in a growing globally recognised HR Transformation organisation.A clear pathway into senior ServiceNow HRSD business analysis, solution advisory and customer-facing consulting roles.Work within Capgemini's strong ServiceNow ecosystem and partnerships.Exposure to global deals and opportunities across the full sales to delivery lifecycle, with the support and coaching needed to grow.YOUR PROFILEEssential experience & certificationsServiceNow certifications or training relevant to the role, ideally including ServiceNow Certified System Administrator or a willingness to achieve it within an agreed timeframe.ServiceNow HRSD experience or HR transformation experience, with CIS HRSD in progress or a clear commitment to work towards certification.Proven experience viaExposure to at least one large ServiceNow implementation or enhancement project, ORExperience supporting HR process improvement, HR service delivery, employee experience or digital HR initiativesA good understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation.Knowledge of ServiceNow HRSD capabilities such as HR case management, employee service centre, HR knowledge management, HR service catalogue, employee journeys, workbooks and flows.A developing understanding of how HR connects with other business functions such as IT, Procurement and Finance.Interest in learning how to articulate and demonstrate ServiceNow HR and AI features to customers, with support from senior colleagues.Key traits and capabilitiesGood analytical thinking and problem-solving skills, with a willingness to learn structured consulting approaches.Clear communication skills and confidence engaging with stakeholders at working-group level.Ability to support the interface between business stakeholders, customer teams and technical delivery teams.A practical awareness of the technology delivery lifecycle, including discovery and requirements gathering, solution design, testing, rollout, change management, hypercare and continuous improvement.Familiarity with Agile ways of working, or a willingness to develop Agile delivery experience.(Nice to have) Experience supporting project coordination, workshop preparation, action tracking, testing, training or change activities within a delivery framework such as Agile, SAFe or PMP-led environments.A developing HR ServiceNow professional who:Understands HR processes and is interested in how technology improves employee experiences.Enjoys working with stakeholders to understand problems, capture requirements and shape practical solutions.Can support the bridge between business teams and technical delivery teams, with guidance from more experienced colleagues.Is curious about the ServiceNow platform and its wider ecosystem.Is keen to support workshops, proposals, testing, rollout and change activities.Wants to build a career in ServiceNow HRSD, business analysis and technology-enabled transformation, with room to grow into more senior consulting responsibilities.WHAT YOU'LL LOVE ABOUT WORKING HEREYou will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page.NEED TO KNOWAt Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.CSRWe're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.ABOUT CAPGEMINICapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
16/07/2026
Full time
CAPGEMINI INVENTAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.YOUR ROLEWe are looking for a ServiceNow HR Business Analyst consultant to join our growing Employee Experience and HR practice. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences.You will work with business stakeholders, delivery teams and customer representatives to support requirements gathering, process mapping and the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services.This is not a hands-on configuration or development role. Instead, you will support the bridge between the customer and delivery teams, helping translate business needs into clear requirements, user stories, process designs and functional outcomes, with guidance from more senior consultants and architects.This is an opportunity to grow your ServiceNow, HR transformation and consulting skills while contributing to meaningful technology-enabled change programmes and building a clear pathway into more senior advisory roles.What you will be responsible for:HR process and requirements analysisSupport the analysis and documentation of business requirements for ServiceNow HRSD solutions.Work with HR teams and senior consultants to understand existing processes, pain points and improvement opportunities.Assist with current-state and future-state HR process mapping, helping identify opportunities to simplify processes and improve the employee experience.Translate agreed business requirements into clear user stories, acceptance criteria, functional notes and process documentation, with review and guidance from senior team members.ServiceNow implementation delivery supportSupport the delivery of platform capabilities and features. You will not be required to configure or develop in the platform but should become comfortable walking through deliverables and explaining how they meet business needs.Work with technical teams to help ensure requirements are understood, tracked and delivered in line with agreed outcomes.Support customer workshops, playback sessions, requirements validation activities and follow-up actions.Contribute to workflow diagrams, functional designs, testing inputs and business process documentation.Work collaboratively with architects, senior consultants, developers, senior business analysts, testers and change and enablement teams throughout implementations.Customer and delivery team interfaceAct as a developing technology consultant, helping customer stakeholders and delivery teams understand requirements, decisions, actions and next steps.Support engagement with ServiceNow representatives and ecosystem partners where required, learning how the wider platform and partner ecosystem supports customer outcomes.Business developmentSupport responses to RFPs and RFIs by contributing research, case study inputs, solution notes and proposal content, with guidance from senior colleagues.Assist with proposal preparation and client presentation materials, building confidence in contributing to sales and pre-sales activities over time.What makes this role uniqueOpportunity to develop your skills in a growing globally recognised HR Transformation organisation.A clear pathway into senior ServiceNow HRSD business analysis, solution advisory and customer-facing consulting roles.Work within Capgemini's strong ServiceNow ecosystem and partnerships.Exposure to global deals and opportunities across the full sales to delivery lifecycle, with the support and coaching needed to grow.YOUR PROFILEEssential experience & certificationsServiceNow certifications or training relevant to the role, ideally including ServiceNow Certified System Administrator or a willingness to achieve it within an agreed timeframe.ServiceNow HRSD experience or HR transformation experience, with CIS HRSD in progress or a clear commitment to work towards certification.Proven experience viaExposure to at least one large ServiceNow implementation or enhancement project, ORExperience supporting HR process improvement, HR service delivery, employee experience or digital HR initiativesA good understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation.Knowledge of ServiceNow HRSD capabilities such as HR case management, employee service centre, HR knowledge management, HR service catalogue, employee journeys, workbooks and flows.A developing understanding of how HR connects with other business functions such as IT, Procurement and Finance.Interest in learning how to articulate and demonstrate ServiceNow HR and AI features to customers, with support from senior colleagues.Key traits and capabilitiesGood analytical thinking and problem-solving skills, with a willingness to learn structured consulting approaches.Clear communication skills and confidence engaging with stakeholders at working-group level.Ability to support the interface between business stakeholders, customer teams and technical delivery teams.A practical awareness of the technology delivery lifecycle, including discovery and requirements gathering, solution design, testing, rollout, change management, hypercare and continuous improvement.Familiarity with Agile ways of working, or a willingness to develop Agile delivery experience.(Nice to have) Experience supporting project coordination, workshop preparation, action tracking, testing, training or change activities within a delivery framework such as Agile, SAFe or PMP-led environments.A developing HR ServiceNow professional who:Understands HR processes and is interested in how technology improves employee experiences.Enjoys working with stakeholders to understand problems, capture requirements and shape practical solutions.Can support the bridge between business teams and technical delivery teams, with guidance from more experienced colleagues.Is curious about the ServiceNow platform and its wider ecosystem.Is keen to support workshops, proposals, testing, rollout and change activities.Wants to build a career in ServiceNow HRSD, business analysis and technology-enabled transformation, with room to grow into more senior consulting responsibilities.WHAT YOU'LL LOVE ABOUT WORKING HEREYou will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page.NEED TO KNOWAt Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.CSRWe're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.ABOUT CAPGEMINICapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Job Description Team Bio: ServiceNow's Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission critical challenges. By embedding in real world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise. Why This Role Matters: Enterprises are raising the bar. AI initiatives must deliver business value-not just promise potential. That means taking cutting edge LLM capabilities and turning them into resilient, secure, and scalable software. As a Senior Forward Deployed Software Engineer (FDSE), you act as the CTO of the build-owning everything from backend services to LLM pipelines and front end integrations. You partner with customers in the field to design, implement, and deliver solution ready builds in agile sprints. Your software becomes the reference implementation for scalable GenAI in the enterprise. You codify patterns, shape internal tooling, and accelerate innovation-delivering systems that are battle tested in production and scalable across industries. Who You Are: You are a systems minded, AI native engineer who ships real software. You own the full stack-and are equally motivated by elegant APIs, intuitive UIs, and scalable orchestration pipelines. You think like a product minded CTO, balancing creativity with pragmatism to deliver impact. You embed deeply with customer teams, diagnose root problems, and architect AI powered workflows that run at scale. You don't just debug code-you debug systems, context, and customer pain points. You will: Build solution ready LLM enabled applications that span backend logic, data orchestration, and front end UI Operate in the field, working side by side with customers to adapt, deploy, and iterate in live environments Codify reusable assets-libraries, prompts, scaffolds-to accelerate future engagements Shape developer experience by sharing feedback with platform and product teams What You'll Do: Deliver Production - readysolution in agile end to end sprints Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers Influence platform: inform product strategy through field tested insights and extensible code What Success Looks Like: Production grade delivery: Your solution builds consistently convert to scaled deployments in production environments Reusable impact: You author libraries, prompts, and scaffolds that power multiple deployments and projects Platform influence: Your work shapes internal tooling and is integrated into platform roadmap and primitives Velocity and precision: You move fast without breaking things-shaping resilient, secure systems in high stakes contexts Engineering leadership: You are trusted by architects, PMs, and customer teams to lead implementation from zero to one Qualifications Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI powered tools, automating workflows, analyzing AI driven insights, or exploring AI's potential impact on the function or industry Relevant Experience: 10+ years of software engineering, including 2+ years building systems in customer facing or embedded roles System architecture: Proven ability to design and implement AI native software in production environments Engineering depth: Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL) LLM tooling: Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management Performance & observability: Skilled in debugging distributed systems, tuning for latency, and implementing monitoring Platform mindset: Can contribute to shared SDKs and tools, raising engineering velocity for the whole org Product sensibility: Prioritize for user value, MVP iteration, and long term scale DevOps fluency: Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra as code Field readiness: Able to travel up to 30% to embed onsite and deliver where it matters Preferred Qualifications: Experience integrating AI into SaaS platforms like ServiceNow or Salesforce Track record of production deployments in secure, regulated enterprise environments Contributions to dev experience tooling, frameworks, or reusable AI scaffolds Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
16/07/2026
Full time
Job Description Team Bio: ServiceNow's Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission critical challenges. By embedding in real world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise. Why This Role Matters: Enterprises are raising the bar. AI initiatives must deliver business value-not just promise potential. That means taking cutting edge LLM capabilities and turning them into resilient, secure, and scalable software. As a Senior Forward Deployed Software Engineer (FDSE), you act as the CTO of the build-owning everything from backend services to LLM pipelines and front end integrations. You partner with customers in the field to design, implement, and deliver solution ready builds in agile sprints. Your software becomes the reference implementation for scalable GenAI in the enterprise. You codify patterns, shape internal tooling, and accelerate innovation-delivering systems that are battle tested in production and scalable across industries. Who You Are: You are a systems minded, AI native engineer who ships real software. You own the full stack-and are equally motivated by elegant APIs, intuitive UIs, and scalable orchestration pipelines. You think like a product minded CTO, balancing creativity with pragmatism to deliver impact. You embed deeply with customer teams, diagnose root problems, and architect AI powered workflows that run at scale. You don't just debug code-you debug systems, context, and customer pain points. You will: Build solution ready LLM enabled applications that span backend logic, data orchestration, and front end UI Operate in the field, working side by side with customers to adapt, deploy, and iterate in live environments Codify reusable assets-libraries, prompts, scaffolds-to accelerate future engagements Shape developer experience by sharing feedback with platform and product teams What You'll Do: Deliver Production - readysolution in agile end to end sprints Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers Influence platform: inform product strategy through field tested insights and extensible code What Success Looks Like: Production grade delivery: Your solution builds consistently convert to scaled deployments in production environments Reusable impact: You author libraries, prompts, and scaffolds that power multiple deployments and projects Platform influence: Your work shapes internal tooling and is integrated into platform roadmap and primitives Velocity and precision: You move fast without breaking things-shaping resilient, secure systems in high stakes contexts Engineering leadership: You are trusted by architects, PMs, and customer teams to lead implementation from zero to one Qualifications Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI powered tools, automating workflows, analyzing AI driven insights, or exploring AI's potential impact on the function or industry Relevant Experience: 10+ years of software engineering, including 2+ years building systems in customer facing or embedded roles System architecture: Proven ability to design and implement AI native software in production environments Engineering depth: Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL) LLM tooling: Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management Performance & observability: Skilled in debugging distributed systems, tuning for latency, and implementing monitoring Platform mindset: Can contribute to shared SDKs and tools, raising engineering velocity for the whole org Product sensibility: Prioritize for user value, MVP iteration, and long term scale DevOps fluency: Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra as code Field readiness: Able to travel up to 30% to embed onsite and deliver where it matters Preferred Qualifications: Experience integrating AI into SaaS platforms like ServiceNow or Salesforce Track record of production deployments in secure, regulated enterprise environments Contributions to dev experience tooling, frameworks, or reusable AI scaffolds Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Do you want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300,000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready? Job Overview: Infosys Consulting is at the forefront of applied AI innovation, delivering real-world business value through the convergence of AI agents, machine learning, and modern enterprise architecture. As part of our growing Enterprise AI consulting practice, we are looking for technically hands on professionals to design and deliver client centric intelligent systems and support business growth through strategic pre sales and solutioning initiatives. Key Responsibilities Design, develop, and deploy autonomous AI agent ecosystems using frameworks such as LangChain, AutoGen, CrewAI, and Semantic Kernel. Architect LLM powered workflows involving multi agent collaboration, decision logic, memory management, and external tool integration. Collaborate with consulting teams to align AI agent solutions with business goals and industry use cases across sectors (FSI, Retail, Manufacturing, etc.). Participate in RFI/RFP responses, creating high impact solution overviews, architectural diagrams, and effort/cost estimations. Work closely with AI Strategists, Engagement Managers, and Domain SMEs to define solution blueprints, MVP scopes, and transformation roadmaps. Engage in client workshops, demos, and innovation showcases to articulate the potential of Agentic AI and its enterprise applications. Contribute to the development of reusable agent templates, accelerators, and reference architectures within Infosys' AI frameworks. Stay current with GenAI advancements, toolchains, and research (LLMs, embeddings, vector DBs, agent planning/reasoning). Provide technical mentorship and hands on support to junior consultants, helping shape internal capability development. Collaborate with cross functional teams on AI governance, responsible AI practices, and integration into enterprise environments. Required Qualifications Bachelor's or Master's degree in Computer Science, AI, or related field. PhD preferred for architect level roles. 8+ years of experience in AI/ML, including 5+ years as a Solution Architect and 4+ years of hands on development with LLMs and autonomous AI agents. Strong experience with Python and orchestration libraries such as LangChain, LlamaIndex, Semantic Kernel, AutoGen, or similar. Deep knowledge of LLMs (GPT, Claude, LLaMA, Mistral, etc.), prompt engineering, agent memory, tool calling, and autonomous task execution. Experience with pre sales, RFP/RFI support, and proposal creation in a consulting or enterprise services environment. Understanding of enterprise solutioning with cloud platforms (AWS, Azure, GCP), API integration, and data security best practices. Exceptional communication and consulting skills, with the ability to present solutions to both technical and non technical stakeholders. Preferred Skills Hands on exposure to cognitive architectures, planning based agents, or reinforcement learning in real world deployments. Experience integrating AI agents into enterprise apps like Salesforce, ServiceNow, SAP, or custom apps via APIs. Understanding of AI observability, performance monitoring, and ethical guidelines in GenAI systems. Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now. We offer industry leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We'd love to hear from you Apply today!
14/07/2026
Full time
Do you want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300,000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready? Job Overview: Infosys Consulting is at the forefront of applied AI innovation, delivering real-world business value through the convergence of AI agents, machine learning, and modern enterprise architecture. As part of our growing Enterprise AI consulting practice, we are looking for technically hands on professionals to design and deliver client centric intelligent systems and support business growth through strategic pre sales and solutioning initiatives. Key Responsibilities Design, develop, and deploy autonomous AI agent ecosystems using frameworks such as LangChain, AutoGen, CrewAI, and Semantic Kernel. Architect LLM powered workflows involving multi agent collaboration, decision logic, memory management, and external tool integration. Collaborate with consulting teams to align AI agent solutions with business goals and industry use cases across sectors (FSI, Retail, Manufacturing, etc.). Participate in RFI/RFP responses, creating high impact solution overviews, architectural diagrams, and effort/cost estimations. Work closely with AI Strategists, Engagement Managers, and Domain SMEs to define solution blueprints, MVP scopes, and transformation roadmaps. Engage in client workshops, demos, and innovation showcases to articulate the potential of Agentic AI and its enterprise applications. Contribute to the development of reusable agent templates, accelerators, and reference architectures within Infosys' AI frameworks. Stay current with GenAI advancements, toolchains, and research (LLMs, embeddings, vector DBs, agent planning/reasoning). Provide technical mentorship and hands on support to junior consultants, helping shape internal capability development. Collaborate with cross functional teams on AI governance, responsible AI practices, and integration into enterprise environments. Required Qualifications Bachelor's or Master's degree in Computer Science, AI, or related field. PhD preferred for architect level roles. 8+ years of experience in AI/ML, including 5+ years as a Solution Architect and 4+ years of hands on development with LLMs and autonomous AI agents. Strong experience with Python and orchestration libraries such as LangChain, LlamaIndex, Semantic Kernel, AutoGen, or similar. Deep knowledge of LLMs (GPT, Claude, LLaMA, Mistral, etc.), prompt engineering, agent memory, tool calling, and autonomous task execution. Experience with pre sales, RFP/RFI support, and proposal creation in a consulting or enterprise services environment. Understanding of enterprise solutioning with cloud platforms (AWS, Azure, GCP), API integration, and data security best practices. Exceptional communication and consulting skills, with the ability to present solutions to both technical and non technical stakeholders. Preferred Skills Hands on exposure to cognitive architectures, planning based agents, or reinforcement learning in real world deployments. Experience integrating AI agents into enterprise apps like Salesforce, ServiceNow, SAP, or custom apps via APIs. Understanding of AI observability, performance monitoring, and ethical guidelines in GenAI systems. Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now. We offer industry leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We'd love to hear from you Apply today!
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins - big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our Manchester office. An experienced IT Services Technician with strong knowledge and experience in world-class IT service delivery will bring a positive, can-do attitude, a solid work ethic, and a desire to learn. You thrive on meeting deadlines! Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high-caliber engineers, field sales, customer success, and finance people. Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All-Hands, and departmental events. Our team members operate in the sweet spot of focus on an empathetic, superior customer support experience, comfortable with communicating well and setting expectations while being an all-round Ace problem solver with excellent IT technical skills. Your Impact Explain system issues to business or non-technical personnel Support end-user laptops, tablets, and mobile devices (Mac, Windows, Linux) Strong MacOS, Office 365 / SharePoint, and Exchange Online experience ServiceNow Service Management or other ticketing system knowledge Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection Strong organizational, problem-solving, and analytical skills with an acute attention to detail High standards of technical competency and quality of work Your Qualifications Bachelor's Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience Problem-solving whiz in Mac and Windows hardware Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows Microsoft SCCM and InTune for Windows software/hardware admin Understanding of JAMF for macOS Understanding of Windows Server OS and ability to troubleshoot and correct problems Experience with VMware Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices Exceptional verbal and written communication skills Ability to quickly learn new skills and technologies Experience and familiarity with monitoring/alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.) Enterprise AV/Endpoint Detection solutions (e.g. Bitdefender, Abnormal Security, Proofpoint, CrowdStrike, etc.) Exposure to Palo Alto Network, Cisco routers and switches, and firewalls Experience working as part of a hybrid onshore/offshore workforce Experience with US, EMEA, APAC ISPs Meraki/Aruba (legacy) APs Confluence/Jira/Jira Align Jira ITSM/ServiceNow ITOM/ITSM Access Management - Okta/Active Directory/RedHat LDAP Slack/Slack Grid/Atlas Desktop-as-a-Service (DaaS): Azure Virtual Desktop (Win) / MacStadium (Mac) Audio-Visual (Neat, WebEx, Zoom) Executive presentations (Powerpoint, Lucidchart, Lucidspark) Our Commitment to Diversity, Equity, Inclusionand Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to before taking any further action in relation to the correspondence.
13/07/2026
Full time
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins - big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our Manchester office. An experienced IT Services Technician with strong knowledge and experience in world-class IT service delivery will bring a positive, can-do attitude, a solid work ethic, and a desire to learn. You thrive on meeting deadlines! Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high-caliber engineers, field sales, customer success, and finance people. Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All-Hands, and departmental events. Our team members operate in the sweet spot of focus on an empathetic, superior customer support experience, comfortable with communicating well and setting expectations while being an all-round Ace problem solver with excellent IT technical skills. Your Impact Explain system issues to business or non-technical personnel Support end-user laptops, tablets, and mobile devices (Mac, Windows, Linux) Strong MacOS, Office 365 / SharePoint, and Exchange Online experience ServiceNow Service Management or other ticketing system knowledge Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection Strong organizational, problem-solving, and analytical skills with an acute attention to detail High standards of technical competency and quality of work Your Qualifications Bachelor's Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience Problem-solving whiz in Mac and Windows hardware Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows Microsoft SCCM and InTune for Windows software/hardware admin Understanding of JAMF for macOS Understanding of Windows Server OS and ability to troubleshoot and correct problems Experience with VMware Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices Exceptional verbal and written communication skills Ability to quickly learn new skills and technologies Experience and familiarity with monitoring/alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.) Enterprise AV/Endpoint Detection solutions (e.g. Bitdefender, Abnormal Security, Proofpoint, CrowdStrike, etc.) Exposure to Palo Alto Network, Cisco routers and switches, and firewalls Experience working as part of a hybrid onshore/offshore workforce Experience with US, EMEA, APAC ISPs Meraki/Aruba (legacy) APs Confluence/Jira/Jira Align Jira ITSM/ServiceNow ITOM/ITSM Access Management - Okta/Active Directory/RedHat LDAP Slack/Slack Grid/Atlas Desktop-as-a-Service (DaaS): Azure Virtual Desktop (Win) / MacStadium (Mac) Audio-Visual (Neat, WebEx, Zoom) Executive presentations (Powerpoint, Lucidchart, Lucidspark) Our Commitment to Diversity, Equity, Inclusionand Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to before taking any further action in relation to the correspondence.
National Energy System Operator Limited
Wokingham, Berkshire
Enterprise Platform ArchitectApplylocations: Wokingham, RG41 5BN: Warwick, CV34 6DAtime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: July 21, 2026 (10 days left to apply)job requisition id: JR100544 About the Role National Energy System Operator (NESO) is transforming its digital, data and technology landscape to support the delivery of a secure, resilient and net-zero energy system. Central to this transformation is a modern enterprise platform ecosystem that enables customer engagement, operational excellence, workforce productivity and data-driven decision making.We are seeking a Senior Manager - Enterprise Business Platforms Architect to lead the strategic architecture, governance and evolution of NESO's core business platform estate. This role will own the architecture and technology strategy for enterprise platforms including Salesforce, Microsoft Azure business services, ServiceNow, customer platforms, workflow automation services, digital engagement platforms and associated business applications.As the architecture leader for business platforms, you will define target architectures, platform roadmaps, integration patterns and governance standards, ensuring platforms remain secure, resilient, scalable and aligned to NESO's enterprise objectives. You will ensure the platforms deliver secure, resilient and scalable digital capabilities aligned to NESO's strategic objectives. You will lead a team of architects and work closely with platform owners, product managers, business stakeholders, security teams, suppliers and delivery partners to drive technology simplification, modernization and value realization.This role can be based from Warwick / Wokingham and we continue to offer Hybrid working. Travel to other offices is likely to be required, in line with requirements for the role, stakeholder engagements, etc. This role is designated as requiring a National Security Vetting (NSV) clearance (SC). The level of clearance associated with this role (SC) will usually need you to have been a resident in the UK for the last five years to apply. We would invite any applicants who do not currently meet this residency requirement to still express an interest in the role. Key Accountabilities Enterprise Business Platform Strategy Define and maintain the architecture vision, strategy and target state for NESO's business platform ecosystem. Develop platform roadmaps covering Salesforce, ServiceNow, Microsoft platform services, customer engagement platforms and future strategic capabilities. Ensure business platforms support NESO's strategic, operational, regulatory and customer outcomes. Drive platform rationalisation, simplification and technical debt reduction. Architecture Leadership Act as Design Authority for business platform architecture. Establish reference architectures, standards, principles and reusable patterns. Develop and maintain platform architecture roadmaps aligned to enterprise architecture direction and delivery priorities. Ensure architectural consistency across customer, corporate and operational platforms. Define integration, automation, identity, security and data architecture patterns across the platform estate. Architecture Governance and Assurance Define and maintain platform standards, patterns and reference architectures. Provide architecture assurance through NESO governance forums. Ensure platform designs align with enterprise architecture principles, security requirements and regulatory obligations. Identify and manage cross-platform risks, dependencies and technical debt. Platform Modernisation & Transformation Lead architecture for major transformation initiatives impacting enterprise business platforms. Drive adoption of cloud-native capabilities, automation, AI-enabled services and modern platform engineering practices. Identify opportunities to improve business processes through platform capabilities. Ensure solutions balance innovation, risk, cost and operational resilience. Supplier & Commercial Leadership Provide technical leadership for strategic suppliers and managed service providers. Support procurement, vendor selection and technology investment decisions. Ensure platform vendors align with NESO architecture principles and target outcomes. Negotiate architectural requirements and future platform direction with suppliers. Leadership & People Management Lead, coach and develop a team of architects and technical specialists. Lead and manage Platform Architecture capability, including line management, work allocation and professional development. Foster an architecture community of practice focused on reuse, standardisation and innovation. As a senior member of the DD&T directorate, build architecture capability across the organisation. Mentor and support architects across Strategy and Architecture to improve architectural consistency and maturity. Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements. About You Essential Significant experience in Enterprise Architecture, Platform Architecture or Digital Transformation leadership roles. Proven leadership of enterprise-scale platforms including Salesforce, Microsoft Azure and ServiceNow ecosystems. Experience defining target-state architectures, platform strategies and technology roadmaps. Strong understanding of enterprise integration, API management, identity, security and data management disciplines. Experience leading complex transformation programmes and modernization initiatives whilst striking pragmatic balance between strategic thinking and delivery priorities. Experience operating within multi-supplier and managed service environments. Strong stakeholder management and influencing skills at executive level. Experience managing and developing architecture teams. Desirable Experience within Critical National Infrastructure (CNI) or highly regulated environments. Knowledge of energy industry technologies and operating models. Experience with AI-enabled platform services and automation technologies. Understanding of product-based operating models and platform engineering practices. What You'll Get A competitive salary of £90,000 - £100,000 (circa, possible flex) dependent on experience and capabilityAs well as your base salary, you will receive a benefits allowance, a bonus of up to 20% of your salary for stretch performance, private medical insurance, 28 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.NESO's flexible benefits programme provides you with more flexibility around your helath, lifestyle and protection benefits, here's just a few available: - Flexible Bank Holidays & Holiday Trading - Additional Birthday Day Off - Cycle to Work Scheme, Retail & Gym Discounts - Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance About Us At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always actin in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. TogetherNational Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain's energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. More Information This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitmentWe're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.
13/07/2026
Full time
Enterprise Platform ArchitectApplylocations: Wokingham, RG41 5BN: Warwick, CV34 6DAtime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: July 21, 2026 (10 days left to apply)job requisition id: JR100544 About the Role National Energy System Operator (NESO) is transforming its digital, data and technology landscape to support the delivery of a secure, resilient and net-zero energy system. Central to this transformation is a modern enterprise platform ecosystem that enables customer engagement, operational excellence, workforce productivity and data-driven decision making.We are seeking a Senior Manager - Enterprise Business Platforms Architect to lead the strategic architecture, governance and evolution of NESO's core business platform estate. This role will own the architecture and technology strategy for enterprise platforms including Salesforce, Microsoft Azure business services, ServiceNow, customer platforms, workflow automation services, digital engagement platforms and associated business applications.As the architecture leader for business platforms, you will define target architectures, platform roadmaps, integration patterns and governance standards, ensuring platforms remain secure, resilient, scalable and aligned to NESO's enterprise objectives. You will ensure the platforms deliver secure, resilient and scalable digital capabilities aligned to NESO's strategic objectives. You will lead a team of architects and work closely with platform owners, product managers, business stakeholders, security teams, suppliers and delivery partners to drive technology simplification, modernization and value realization.This role can be based from Warwick / Wokingham and we continue to offer Hybrid working. Travel to other offices is likely to be required, in line with requirements for the role, stakeholder engagements, etc. This role is designated as requiring a National Security Vetting (NSV) clearance (SC). The level of clearance associated with this role (SC) will usually need you to have been a resident in the UK for the last five years to apply. We would invite any applicants who do not currently meet this residency requirement to still express an interest in the role. Key Accountabilities Enterprise Business Platform Strategy Define and maintain the architecture vision, strategy and target state for NESO's business platform ecosystem. Develop platform roadmaps covering Salesforce, ServiceNow, Microsoft platform services, customer engagement platforms and future strategic capabilities. Ensure business platforms support NESO's strategic, operational, regulatory and customer outcomes. Drive platform rationalisation, simplification and technical debt reduction. Architecture Leadership Act as Design Authority for business platform architecture. Establish reference architectures, standards, principles and reusable patterns. Develop and maintain platform architecture roadmaps aligned to enterprise architecture direction and delivery priorities. Ensure architectural consistency across customer, corporate and operational platforms. Define integration, automation, identity, security and data architecture patterns across the platform estate. Architecture Governance and Assurance Define and maintain platform standards, patterns and reference architectures. Provide architecture assurance through NESO governance forums. Ensure platform designs align with enterprise architecture principles, security requirements and regulatory obligations. Identify and manage cross-platform risks, dependencies and technical debt. Platform Modernisation & Transformation Lead architecture for major transformation initiatives impacting enterprise business platforms. Drive adoption of cloud-native capabilities, automation, AI-enabled services and modern platform engineering practices. Identify opportunities to improve business processes through platform capabilities. Ensure solutions balance innovation, risk, cost and operational resilience. Supplier & Commercial Leadership Provide technical leadership for strategic suppliers and managed service providers. Support procurement, vendor selection and technology investment decisions. Ensure platform vendors align with NESO architecture principles and target outcomes. Negotiate architectural requirements and future platform direction with suppliers. Leadership & People Management Lead, coach and develop a team of architects and technical specialists. Lead and manage Platform Architecture capability, including line management, work allocation and professional development. Foster an architecture community of practice focused on reuse, standardisation and innovation. As a senior member of the DD&T directorate, build architecture capability across the organisation. Mentor and support architects across Strategy and Architecture to improve architectural consistency and maturity. Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements. About You Essential Significant experience in Enterprise Architecture, Platform Architecture or Digital Transformation leadership roles. Proven leadership of enterprise-scale platforms including Salesforce, Microsoft Azure and ServiceNow ecosystems. Experience defining target-state architectures, platform strategies and technology roadmaps. Strong understanding of enterprise integration, API management, identity, security and data management disciplines. Experience leading complex transformation programmes and modernization initiatives whilst striking pragmatic balance between strategic thinking and delivery priorities. Experience operating within multi-supplier and managed service environments. Strong stakeholder management and influencing skills at executive level. Experience managing and developing architecture teams. Desirable Experience within Critical National Infrastructure (CNI) or highly regulated environments. Knowledge of energy industry technologies and operating models. Experience with AI-enabled platform services and automation technologies. Understanding of product-based operating models and platform engineering practices. What You'll Get A competitive salary of £90,000 - £100,000 (circa, possible flex) dependent on experience and capabilityAs well as your base salary, you will receive a benefits allowance, a bonus of up to 20% of your salary for stretch performance, private medical insurance, 28 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.NESO's flexible benefits programme provides you with more flexibility around your helath, lifestyle and protection benefits, here's just a few available: - Flexible Bank Holidays & Holiday Trading - Additional Birthday Day Off - Cycle to Work Scheme, Retail & Gym Discounts - Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance About Us At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030. In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always actin in the best interests of all energy users. Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value. The time to deliver is now. Join the energy transformation and help shape the future. Your energy. Our future. TogetherNational Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain's energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. More Information This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitmentWe're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.
Associate Director, Platform Security Architecture Department: Cyber Services and Capabilities Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Reporting To: Ronnie Miller Description This leadership role is responsible for shaping and driving the Platform and Security Architecture strategy across all platforms that have commercial or revenue impact, including those that are client-facing or used in the delivery of billable services. The Associate Director will lead the adoption of architectural standards across professional and managed services platforms, driving improvements in platform resilience, security, scalability, innovation, customer confidence, presales success, and operational efficiency. Acting as a recognised subject matter expert in cyber platform engineering, cloud security, and advanced detection technologies, the role will provide strategic technology leadership, influence platform evolution, and guide key business decisions across engineering, operations, product, and commercial functions. A key part of the role is collaborating with senior stakeholders to: Define and govern architectural standards across professional and managed services platforms. Drive platform innovation and the adoption of emerging technologies, including AI and machine learning. Improve platform resilience, scalability, and security. Shape long term technology strategy aligned to business objectives. Increase operational efficiency and customer value through platform transformation. Support strategic client engagements and presales opportunities with senior level technical assurance. Key Responsibilities Define and govern architectural standards for professional and managed service platforms, ensuring a unified, scalable, and secure technology foundation. Maintain strong partnerships with internal technology and security teams to ensure architecture decisions align with enterprise standards and governance requirements. Lead high complexity customer workshops spanning consulting, implementation, technical assurance, and managed services. Support strategic sales opportunities by providing authoritative architectural guidance and technical assurance. Shape platform strategy across managed services environments, cyber tooling ecosystems, and operational platforms. Partner with senior leadership to define and deliver long term technology strategy and innovation roadmaps. Evaluate and integrate emerging technologies, including AI/ML enhanced detection, workflow automation, and next generation platform engineering capabilities. Design secure multi tenant architectures, cloud native solutions, integration frameworks, and advanced telemetry platforms. Develop reference architectures, engineering frameworks, and design patterns used across engineering and cyber defence teams. Provide technical leadership and guidance on platform design, infrastructure as code, security controls, and platform hardening best practices. Drive the maturity of AI powered workflows, including detection generation, anomaly analysis, automated response, and operational optimisation initiatives. Provide senior level architectural advisory support across engineering, operations, product, commercial, and executive functions. Skills, Knowledge & Expertise Significant experience defining and leading global engineering and platform strategies within professional services and managed services environments. Strong experience with enterprise technologies and platforms such as Microsoft, Splunk, ServiceNow, Cyber security tooling, and large scale operational or automation platforms. Experience designing and governing secure, scalable cloud and platform architectures. Strong planning, organisational, and prioritisation skills. Excellent stakeholder management and relationship building capabilities. Strong communication skills with the ability to explain complex technical concepts to both technical and non technical audiences. Strong analytical, problem solving, and decision making skills. Ability to work independently while collaborating effectively across multiple teams. High attention to detail and commitment to quality. Adaptability and resilience in a fast paced, evolving environment. Experience with AI, machine learning, and automation technologies within cyber security and platform engineering environments. Experience supporting customer facing architecture engagements and strategic presales activities. Expertise in cyber platform engineering, cloud security, and advanced detection technologies. Job Benefits We have a high performance culture which is balanced evenly with world class wellbeing initiatives and benefits: Flexible Working - Balance your work and personal life with our flexible working options. Enhanced Holiday Allowance - Enjoy 25 days of holiday plus bank holidays, with the option to buy up to 5 additional days. Medicash & Critical Illness Scheme Financial & Investment Benefits - Pension, Life Assurance and Share Save Scheme. Community & Volunteering Programmes - Opportunities to make a difference through volunteering. Green Car Scheme - Drive greener while saving money. Cycle Scheme - Support for cycling to work and staying active. Special Time Off - Additional leave for key life moments, including marriage/civil partnership, becoming a grandparent, and welcoming a new pet. Family Planning Support - Generous maternity and paternity leave, plus support for fertility treatment.
10/07/2026
Full time
Associate Director, Platform Security Architecture Department: Cyber Services and Capabilities Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Reporting To: Ronnie Miller Description This leadership role is responsible for shaping and driving the Platform and Security Architecture strategy across all platforms that have commercial or revenue impact, including those that are client-facing or used in the delivery of billable services. The Associate Director will lead the adoption of architectural standards across professional and managed services platforms, driving improvements in platform resilience, security, scalability, innovation, customer confidence, presales success, and operational efficiency. Acting as a recognised subject matter expert in cyber platform engineering, cloud security, and advanced detection technologies, the role will provide strategic technology leadership, influence platform evolution, and guide key business decisions across engineering, operations, product, and commercial functions. A key part of the role is collaborating with senior stakeholders to: Define and govern architectural standards across professional and managed services platforms. Drive platform innovation and the adoption of emerging technologies, including AI and machine learning. Improve platform resilience, scalability, and security. Shape long term technology strategy aligned to business objectives. Increase operational efficiency and customer value through platform transformation. Support strategic client engagements and presales opportunities with senior level technical assurance. Key Responsibilities Define and govern architectural standards for professional and managed service platforms, ensuring a unified, scalable, and secure technology foundation. Maintain strong partnerships with internal technology and security teams to ensure architecture decisions align with enterprise standards and governance requirements. Lead high complexity customer workshops spanning consulting, implementation, technical assurance, and managed services. Support strategic sales opportunities by providing authoritative architectural guidance and technical assurance. Shape platform strategy across managed services environments, cyber tooling ecosystems, and operational platforms. Partner with senior leadership to define and deliver long term technology strategy and innovation roadmaps. Evaluate and integrate emerging technologies, including AI/ML enhanced detection, workflow automation, and next generation platform engineering capabilities. Design secure multi tenant architectures, cloud native solutions, integration frameworks, and advanced telemetry platforms. Develop reference architectures, engineering frameworks, and design patterns used across engineering and cyber defence teams. Provide technical leadership and guidance on platform design, infrastructure as code, security controls, and platform hardening best practices. Drive the maturity of AI powered workflows, including detection generation, anomaly analysis, automated response, and operational optimisation initiatives. Provide senior level architectural advisory support across engineering, operations, product, commercial, and executive functions. Skills, Knowledge & Expertise Significant experience defining and leading global engineering and platform strategies within professional services and managed services environments. Strong experience with enterprise technologies and platforms such as Microsoft, Splunk, ServiceNow, Cyber security tooling, and large scale operational or automation platforms. Experience designing and governing secure, scalable cloud and platform architectures. Strong planning, organisational, and prioritisation skills. Excellent stakeholder management and relationship building capabilities. Strong communication skills with the ability to explain complex technical concepts to both technical and non technical audiences. Strong analytical, problem solving, and decision making skills. Ability to work independently while collaborating effectively across multiple teams. High attention to detail and commitment to quality. Adaptability and resilience in a fast paced, evolving environment. Experience with AI, machine learning, and automation technologies within cyber security and platform engineering environments. Experience supporting customer facing architecture engagements and strategic presales activities. Expertise in cyber platform engineering, cloud security, and advanced detection technologies. Job Benefits We have a high performance culture which is balanced evenly with world class wellbeing initiatives and benefits: Flexible Working - Balance your work and personal life with our flexible working options. Enhanced Holiday Allowance - Enjoy 25 days of holiday plus bank holidays, with the option to buy up to 5 additional days. Medicash & Critical Illness Scheme Financial & Investment Benefits - Pension, Life Assurance and Share Save Scheme. Community & Volunteering Programmes - Opportunities to make a difference through volunteering. Green Car Scheme - Drive greener while saving money. Cycle Scheme - Support for cycling to work and staying active. Special Time Off - Additional leave for key life moments, including marriage/civil partnership, becoming a grandparent, and welcoming a new pet. Family Planning Support - Generous maternity and paternity leave, plus support for fertility treatment.
Associate Director, Platform Security Architecture Department: Cyber Services and Capabilities Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Reporting To: Ronnie Miller Description This leadership role is responsible for shaping and driving the Platform and Security Architecture strategy across all platforms that have commercial or revenue impact, including those that are client-facing or used in the delivery of billable services. The Associate Director will lead the adoption of architectural standards across professional and managed services platforms, driving improvements in platform resilience, security, scalability, innovation, customer confidence, presales success, and operational efficiency. Acting as a recognised subject matter expert in cyber platform engineering, cloud security, and advanced detection technologies, the role will provide strategic technology leadership, influence platform evolution, and guide key business decisions across engineering, operations, product, and commercial functions. A key part of the role is collaborating with senior stakeholders to: Define and govern architectural standards across professional and managed services platforms. Drive platform innovation and the adoption of emerging technologies, including AI and machine learning. Improve platform resilience, scalability, and security. Shape long term technology strategy aligned to business objectives. Increase operational efficiency and customer value through platform transformation. Support strategic client engagements and presales opportunities with senior level technical assurance. Key Responsibilities Define and govern architectural standards for professional and managed service platforms, ensuring a unified, scalable, and secure technology foundation. Maintain strong partnerships with internal technology and security teams to ensure architecture decisions align with enterprise standards and governance requirements. Lead high complexity customer workshops spanning consulting, implementation, technical assurance, and managed services. Support strategic sales opportunities by providing authoritative architectural guidance and technical assurance. Shape platform strategy across managed services environments, cyber tooling ecosystems, and operational platforms. Partner with senior leadership to define and deliver long term technology strategy and innovation roadmaps. Evaluate and integrate emerging technologies, including AI/ML enhanced detection, workflow automation, and next generation platform engineering capabilities. Design secure multi tenant architectures, cloud native solutions, integration frameworks, and advanced telemetry platforms. Develop reference architectures, engineering frameworks, and design patterns used across engineering and cyber defence teams. Provide technical leadership and guidance on platform design, infrastructure as code, security controls, and platform hardening best practices. Drive the maturity of AI powered workflows, including detection generation, anomaly analysis, automated response, and operational optimisation initiatives. Provide senior level architectural advisory support across engineering, operations, product, commercial, and executive functions. Skills, Knowledge & Expertise Significant experience defining and leading global engineering and platform strategies within professional services and managed services environments. Strong experience with enterprise technologies and platforms such as Microsoft, Splunk, ServiceNow, Cyber security tooling, and large scale operational or automation platforms. Experience designing and governing secure, scalable cloud and platform architectures. Strong planning, organisational, and prioritisation skills. Excellent stakeholder management and relationship building capabilities. Strong communication skills with the ability to explain complex technical concepts to both technical and non technical audiences. Strong analytical, problem solving, and decision making skills. Ability to work independently while collaborating effectively across multiple teams. High attention to detail and commitment to quality. Adaptability and resilience in a fast paced, evolving environment. Experience with AI, machine learning, and automation technologies within cyber security and platform engineering environments. Experience supporting customer facing architecture engagements and strategic presales activities. Expertise in cyber platform engineering, cloud security, and advanced detection technologies. Job Benefits We have a high performance culture which is balanced evenly with world class wellbeing initiatives and benefits: Flexible Working - Balance your work and personal life with our flexible working options. Enhanced Holiday Allowance - Enjoy 25 days of holiday plus bank holidays, with the option to buy up to 5 additional days. Medicash & Critical Illness Scheme Financial & Investment Benefits - Pension, Life Assurance and Share Save Scheme. Community & Volunteering Programmes - Opportunities to make a difference through volunteering. Green Car Scheme - Drive greener while saving money. Cycle Scheme - Support for cycling to work and staying active. Special Time Off - Additional leave for key life moments, including marriage/civil partnership, becoming a grandparent, and welcoming a new pet. Family Planning Support - Generous maternity and paternity leave, plus support for fertility treatment.
10/07/2026
Full time
Associate Director, Platform Security Architecture Department: Cyber Services and Capabilities Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Reporting To: Ronnie Miller Description This leadership role is responsible for shaping and driving the Platform and Security Architecture strategy across all platforms that have commercial or revenue impact, including those that are client-facing or used in the delivery of billable services. The Associate Director will lead the adoption of architectural standards across professional and managed services platforms, driving improvements in platform resilience, security, scalability, innovation, customer confidence, presales success, and operational efficiency. Acting as a recognised subject matter expert in cyber platform engineering, cloud security, and advanced detection technologies, the role will provide strategic technology leadership, influence platform evolution, and guide key business decisions across engineering, operations, product, and commercial functions. A key part of the role is collaborating with senior stakeholders to: Define and govern architectural standards across professional and managed services platforms. Drive platform innovation and the adoption of emerging technologies, including AI and machine learning. Improve platform resilience, scalability, and security. Shape long term technology strategy aligned to business objectives. Increase operational efficiency and customer value through platform transformation. Support strategic client engagements and presales opportunities with senior level technical assurance. Key Responsibilities Define and govern architectural standards for professional and managed service platforms, ensuring a unified, scalable, and secure technology foundation. Maintain strong partnerships with internal technology and security teams to ensure architecture decisions align with enterprise standards and governance requirements. Lead high complexity customer workshops spanning consulting, implementation, technical assurance, and managed services. Support strategic sales opportunities by providing authoritative architectural guidance and technical assurance. Shape platform strategy across managed services environments, cyber tooling ecosystems, and operational platforms. Partner with senior leadership to define and deliver long term technology strategy and innovation roadmaps. Evaluate and integrate emerging technologies, including AI/ML enhanced detection, workflow automation, and next generation platform engineering capabilities. Design secure multi tenant architectures, cloud native solutions, integration frameworks, and advanced telemetry platforms. Develop reference architectures, engineering frameworks, and design patterns used across engineering and cyber defence teams. Provide technical leadership and guidance on platform design, infrastructure as code, security controls, and platform hardening best practices. Drive the maturity of AI powered workflows, including detection generation, anomaly analysis, automated response, and operational optimisation initiatives. Provide senior level architectural advisory support across engineering, operations, product, commercial, and executive functions. Skills, Knowledge & Expertise Significant experience defining and leading global engineering and platform strategies within professional services and managed services environments. Strong experience with enterprise technologies and platforms such as Microsoft, Splunk, ServiceNow, Cyber security tooling, and large scale operational or automation platforms. Experience designing and governing secure, scalable cloud and platform architectures. Strong planning, organisational, and prioritisation skills. Excellent stakeholder management and relationship building capabilities. Strong communication skills with the ability to explain complex technical concepts to both technical and non technical audiences. Strong analytical, problem solving, and decision making skills. Ability to work independently while collaborating effectively across multiple teams. High attention to detail and commitment to quality. Adaptability and resilience in a fast paced, evolving environment. Experience with AI, machine learning, and automation technologies within cyber security and platform engineering environments. Experience supporting customer facing architecture engagements and strategic presales activities. Expertise in cyber platform engineering, cloud security, and advanced detection technologies. Job Benefits We have a high performance culture which is balanced evenly with world class wellbeing initiatives and benefits: Flexible Working - Balance your work and personal life with our flexible working options. Enhanced Holiday Allowance - Enjoy 25 days of holiday plus bank holidays, with the option to buy up to 5 additional days. Medicash & Critical Illness Scheme Financial & Investment Benefits - Pension, Life Assurance and Share Save Scheme. Community & Volunteering Programmes - Opportunities to make a difference through volunteering. Green Car Scheme - Drive greener while saving money. Cycle Scheme - Support for cycling to work and staying active. Special Time Off - Additional leave for key life moments, including marriage/civil partnership, becoming a grandparent, and welcoming a new pet. Family Planning Support - Generous maternity and paternity leave, plus support for fertility treatment.
Senior Principle Agentic AI OrchestratorApplylocations: United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR111457 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. Agentic AI Orchestrator Professional Services AI & Digital Solutions EMEAAs an Agentic AI Orchestrator at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.You will partner directly with strategic customers across the EMEA region - leading with a consultative approach, moving with the agility that enterprise AI demands, and measuring success against customer business outcomes. At Genesys, we're transforming how organisations connect with their customers through empathy, collaboration, and innovation.This role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation - and to shape how that transformation capability is built and scaled within the organisation. What You'll Do Advise, Influence & Drive Adoption Lead discovery and strategy alignment - partner with Genesys CX Advisors, Solution Consultants, and customer stakeholders to identify AI use cases, assess feasibility and value, and translate business KPIs into actionable technical priorities Surface the real problem beneath the presenting symptom - use data, evaluation outputs, and systematic analysis to form precise hypotheses and direct where intervention has the most leverage Influence adoption through credibility: when customers are blocked, uncertain, or sceptical, resolve it through evidence and clearly articulated reasoning Translate data-driven findings into executive-ready narratives - present complex AI performance insights, business impact, and recommendations with the clarity and confidence that influences C-level decisions Design and Architecture Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration - adapting the approach iteratively as customer context and data reveals new priorities Lead process-redesign workshops to create seamless, channel-agnostic CX - facilitated with a consultative approach that builds customer ownership of the solution Ensure all designs comply with Genesys and customer security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable) Prototype and Implementation Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related product suites - moving from hypothesis to working prototype at pace, and adjusting direction when the evidence requires it Integrate Genesys AI components with customer CRM, ERP, and third-party systems Establish implementation KPIs and analytics to measure model and journey performance from day one - not as an afterthought AI Engineering & Outcome-Oriented Delivery Design and implement evaluation frameworks to measure AI solution quality in production: intent accuracy, retrieval groundedness, response relevance, agent goal completion, and policy adherence Build automated eval pipelines that enable rapid, systematic iteration across prompt variants, guardrail configurations, and model versions Architect agentic systems with precision: define agent topology, design tool schemas, and engineer orchestration logic. Measure success through production adoption and demonstrable outcome improvement - use outcome data as the primary signal for where to focus next Optimisation and Continuous Improvement Define baseline metrics at engagement start and iterate relentlessly Evaluate solution performance against KPIs and refine designs based on data-driven insights, changing direction quickly when the data signals it Collaborate with Customer Success and Professional Services teams to hand over production-ready assets and roadmaps Codify field learnings into reusable frameworks, evaluation standards, and accelerators that scale capability beyond individual engagements Governance, Ethics, and Enablement Champion responsible AI design principles and apply guardrails to prevent bias or unsafe responses Adhere to Genesys ethical standards and compliance frameworks Mentor customer, partner, and internal teams to build long-term AI maturity and self-sufficiency - transferring expertise, not just delivering outcomes Feed well-formed, evidence-backed field signal to product and solution teams - precise enough to influence roadmap priorities directly What We're Looking For Experience Bachelor's degree (Master's preferred) in Computer Science, Information Technology, Data Science, or a related discipline 8-12 years of combined experience across AI implementation, CX/CCaaS platform consulting, or technical solution architecture - demonstrated through overlap and measurable customer impact, not additive year counts across separate tracks Extensive on-field experience implementing or supporting CX, CRM, or AI orchestration platforms (e.g., Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow, or similar) Hands-on experience with agentic AI systems: building, evaluating, or operating LLM-powered agents in production contexts Demonstrated experience working with APIs, data pipelines, and modern cloud environments (AWS, Azure, GCP) Track record of mentoring or developing technical peers and codifying expertise into approaches others can build on Consultative & Customer-Facing Skills Proven autonomy inside complex enterprise accounts - leading discovery, shaping scope, managing stakeholder expectations, and building trust without hand-holding Comfortable operating without a defined playbook - able to form and test hypotheses under ambiguity, pivot quickly when the data signals a change, and bring stakeholders along through the process Translates data-driven findings into executive-ready narratives: quantified outcomes, causal relationships, and clear next steps - not qualitative summaries Proven leadership in cross-functional environments and complex enterprise contexts Product instinct: able to define success metrics, surface well-formed requirements, and articulate the business case for technical decisions Experience with industry verticals such as Financial Services, Healthcare, Insurance, Retail, or Public Sector Multilingual communication ability is an advantage across the EMEA region Technical Skills CX orchestration and workflow design across multiple platforms - with a focus on outcome over architecture elegance Conversational AI and Agentic Virtual Agent implementation across voice, chat, and messaging channels Knowledge engineering: retrieval system diagnosis, RAG pipeline design, semantic coverage analysis, and knowledge optimisation for AI consumption Agentic system design: tool schema authoring, multi-agent topology, prompt engineering as a systematic discipline, and guardrail implementation for enterprise-safe agent behaviour Applied data analysis: Python for evaluation scripting, log analysis, and integration development; SQL for operational data querying - AI-assisted development tooling expected and encouraged Deep working knowledge of one or more enterprise CCaaS or Agentic AI platforms - Genesys Cloud preferred, or equivalent such as Google CCAI, Salesforce, AWS Connect, NICE CXone, Sierra, Decagon, or Cognigy; demonstrated expertise in deploying and optimising conversational or agentic AI solutions on any of these platforms is equally valued Data and integration expertise: REST APIs, event-driven architecture, JSON Cloud infrastructure familiarity: provisioning, access control, and cost management (AWS preferred) Data governance, security compliance, and responsible AI design principles Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process . click apply for full job details
09/07/2026
Full time
Senior Principle Agentic AI OrchestratorApplylocations: United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR111457 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. Agentic AI Orchestrator Professional Services AI & Digital Solutions EMEAAs an Agentic AI Orchestrator at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.You will partner directly with strategic customers across the EMEA region - leading with a consultative approach, moving with the agility that enterprise AI demands, and measuring success against customer business outcomes. At Genesys, we're transforming how organisations connect with their customers through empathy, collaboration, and innovation.This role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation - and to shape how that transformation capability is built and scaled within the organisation. What You'll Do Advise, Influence & Drive Adoption Lead discovery and strategy alignment - partner with Genesys CX Advisors, Solution Consultants, and customer stakeholders to identify AI use cases, assess feasibility and value, and translate business KPIs into actionable technical priorities Surface the real problem beneath the presenting symptom - use data, evaluation outputs, and systematic analysis to form precise hypotheses and direct where intervention has the most leverage Influence adoption through credibility: when customers are blocked, uncertain, or sceptical, resolve it through evidence and clearly articulated reasoning Translate data-driven findings into executive-ready narratives - present complex AI performance insights, business impact, and recommendations with the clarity and confidence that influences C-level decisions Design and Architecture Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration - adapting the approach iteratively as customer context and data reveals new priorities Lead process-redesign workshops to create seamless, channel-agnostic CX - facilitated with a consultative approach that builds customer ownership of the solution Ensure all designs comply with Genesys and customer security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable) Prototype and Implementation Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related product suites - moving from hypothesis to working prototype at pace, and adjusting direction when the evidence requires it Integrate Genesys AI components with customer CRM, ERP, and third-party systems Establish implementation KPIs and analytics to measure model and journey performance from day one - not as an afterthought AI Engineering & Outcome-Oriented Delivery Design and implement evaluation frameworks to measure AI solution quality in production: intent accuracy, retrieval groundedness, response relevance, agent goal completion, and policy adherence Build automated eval pipelines that enable rapid, systematic iteration across prompt variants, guardrail configurations, and model versions Architect agentic systems with precision: define agent topology, design tool schemas, and engineer orchestration logic. Measure success through production adoption and demonstrable outcome improvement - use outcome data as the primary signal for where to focus next Optimisation and Continuous Improvement Define baseline metrics at engagement start and iterate relentlessly Evaluate solution performance against KPIs and refine designs based on data-driven insights, changing direction quickly when the data signals it Collaborate with Customer Success and Professional Services teams to hand over production-ready assets and roadmaps Codify field learnings into reusable frameworks, evaluation standards, and accelerators that scale capability beyond individual engagements Governance, Ethics, and Enablement Champion responsible AI design principles and apply guardrails to prevent bias or unsafe responses Adhere to Genesys ethical standards and compliance frameworks Mentor customer, partner, and internal teams to build long-term AI maturity and self-sufficiency - transferring expertise, not just delivering outcomes Feed well-formed, evidence-backed field signal to product and solution teams - precise enough to influence roadmap priorities directly What We're Looking For Experience Bachelor's degree (Master's preferred) in Computer Science, Information Technology, Data Science, or a related discipline 8-12 years of combined experience across AI implementation, CX/CCaaS platform consulting, or technical solution architecture - demonstrated through overlap and measurable customer impact, not additive year counts across separate tracks Extensive on-field experience implementing or supporting CX, CRM, or AI orchestration platforms (e.g., Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow, or similar) Hands-on experience with agentic AI systems: building, evaluating, or operating LLM-powered agents in production contexts Demonstrated experience working with APIs, data pipelines, and modern cloud environments (AWS, Azure, GCP) Track record of mentoring or developing technical peers and codifying expertise into approaches others can build on Consultative & Customer-Facing Skills Proven autonomy inside complex enterprise accounts - leading discovery, shaping scope, managing stakeholder expectations, and building trust without hand-holding Comfortable operating without a defined playbook - able to form and test hypotheses under ambiguity, pivot quickly when the data signals a change, and bring stakeholders along through the process Translates data-driven findings into executive-ready narratives: quantified outcomes, causal relationships, and clear next steps - not qualitative summaries Proven leadership in cross-functional environments and complex enterprise contexts Product instinct: able to define success metrics, surface well-formed requirements, and articulate the business case for technical decisions Experience with industry verticals such as Financial Services, Healthcare, Insurance, Retail, or Public Sector Multilingual communication ability is an advantage across the EMEA region Technical Skills CX orchestration and workflow design across multiple platforms - with a focus on outcome over architecture elegance Conversational AI and Agentic Virtual Agent implementation across voice, chat, and messaging channels Knowledge engineering: retrieval system diagnosis, RAG pipeline design, semantic coverage analysis, and knowledge optimisation for AI consumption Agentic system design: tool schema authoring, multi-agent topology, prompt engineering as a systematic discipline, and guardrail implementation for enterprise-safe agent behaviour Applied data analysis: Python for evaluation scripting, log analysis, and integration development; SQL for operational data querying - AI-assisted development tooling expected and encouraged Deep working knowledge of one or more enterprise CCaaS or Agentic AI platforms - Genesys Cloud preferred, or equivalent such as Google CCAI, Salesforce, AWS Connect, NICE CXone, Sierra, Decagon, or Cognigy; demonstrated expertise in deploying and optimising conversational or agentic AI solutions on any of these platforms is equally valued Data and integration expertise: REST APIs, event-driven architecture, JSON Cloud infrastructure familiarity: provisioning, access control, and cost management (AWS preferred) Data governance, security compliance, and responsible AI design principles Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process . click apply for full job details
We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our Manchester office. An experienced IT Services Technician with strong knowledge and experience in world-class IT service delivery will bring a positive, can do attitude, a solid work ethic, and a desire to learn. You thrive on meeting deadlines! Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high caliber engineers, field sales, customer success, and finance people. Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All Hands, and departmental events. Our team members operate in the sweet spot of focus on an empathetic, superior customer support experience, comfortable with communicating well and setting expectations while being an all round Ace problem solver with excellent IT technical skills. Your Impact Explain system issues to business or non technical personnel Strong MacOS, Office 365 / SharePoint, and Exchange Online experience ServiceNow Service Management or other ticketing system knowledge Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection Strong organizational, problem solving, and analytical skills with an acute attention to detail High standards of technical competency and quality of work Your Qualifications Bachelor's Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience Problem solving whiz in Mac and Windows hardware Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows Microsoft SCCM and InTune for Windows software/hardware admin Understanding of JAMF for macOS Understanding of Windows Server OS and ability to troubleshoot and correct problems Experience with VMware Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices Exceptional verbal and written communication skills Ability to quickly learn new skills and technologies Experience and familiarity with monitoring/alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.) Enterprise AV/Endpoint Detection solutions (e.g. Bitdefender, Abnormal Security, Proofpoint, CrowdStrike, etc.) Exposure to Palo Alto Network, Cisco routers and switches, and firewalls Experience working as part of a hybrid onshore/offshore workforce Experience with US, EMEA, APAC ISPs Meraki/Aruba (legacy) APs Jira ITSM/ServiceNow ITOM/ITSM Access Management - Okta/Active Directory/RedHat LDAP Slack/Slack Grid/Atlas Audio Visual (Neat, WebEx, Zoom) Executive presentations (Powerpoint, Lucidchart, Lucidspark) Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
05/07/2026
Full time
We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our Manchester office. An experienced IT Services Technician with strong knowledge and experience in world-class IT service delivery will bring a positive, can do attitude, a solid work ethic, and a desire to learn. You thrive on meeting deadlines! Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high caliber engineers, field sales, customer success, and finance people. Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All Hands, and departmental events. Our team members operate in the sweet spot of focus on an empathetic, superior customer support experience, comfortable with communicating well and setting expectations while being an all round Ace problem solver with excellent IT technical skills. Your Impact Explain system issues to business or non technical personnel Strong MacOS, Office 365 / SharePoint, and Exchange Online experience ServiceNow Service Management or other ticketing system knowledge Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitoring and data collection Strong organizational, problem solving, and analytical skills with an acute attention to detail High standards of technical competency and quality of work Your Qualifications Bachelor's Degree in Computer Science, Computer Information Systems, or a similar degree or equivalent work experience Problem solving whiz in Mac and Windows hardware Experience supporting Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.) on BOTH Mac and Windows Microsoft SCCM and InTune for Windows software/hardware admin Understanding of JAMF for macOS Understanding of Windows Server OS and ability to troubleshoot and correct problems Experience with VMware Troubleshooting skills with wireless and wired networks, firewall, and telecommunication devices Exceptional verbal and written communication skills Ability to quickly learn new skills and technologies Experience and familiarity with monitoring/alerting tools (i.e. PRTG, WhatsUp Gold, Logic Monitor, etc.) Enterprise AV/Endpoint Detection solutions (e.g. Bitdefender, Abnormal Security, Proofpoint, CrowdStrike, etc.) Exposure to Palo Alto Network, Cisco routers and switches, and firewalls Experience working as part of a hybrid onshore/offshore workforce Experience with US, EMEA, APAC ISPs Meraki/Aruba (legacy) APs Jira ITSM/ServiceNow ITOM/ITSM Access Management - Okta/Active Directory/RedHat LDAP Slack/Slack Grid/Atlas Audio Visual (Neat, WebEx, Zoom) Executive presentations (Powerpoint, Lucidchart, Lucidspark) Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
