We are seeking a Technology Resilience Specialist to play a key role in strengthening organisational resilience across applications, infrastructure, data, and operations. This role will drive critical resilience initiatives, improve our recovery capabilities, and help shape the long-term resilience strategy. Key Responsibilities Lead the implementation of Resilience Deep Dive and Resilience Improvement processes within ServiceNow Continual Improvement Management (CIM). Investigate and analyse resilience vulnerability data to identify risks and improvement opportunities. Design and support the migration from existing in-house Technology Vulnerability Management tools to ServiceNow Integrated Risk Management (IRM). Contribute to strategic initiatives focused on Double Failure Resilience and Mass Disaster Recovery (DR) scenarios. Redefine and embed Recovery Time Objectives (RTOs) across the organisation. Develop and promote an organisational approach to SLIs, SLOs, Error Budgets, and Availability Management. Support and help shape the wider Technology Resilience Strategy, covering application, infrastructure, security, data, observability, operations, and culture. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
16/02/2026
Contractor
We are seeking a Technology Resilience Specialist to play a key role in strengthening organisational resilience across applications, infrastructure, data, and operations. This role will drive critical resilience initiatives, improve our recovery capabilities, and help shape the long-term resilience strategy. Key Responsibilities Lead the implementation of Resilience Deep Dive and Resilience Improvement processes within ServiceNow Continual Improvement Management (CIM). Investigate and analyse resilience vulnerability data to identify risks and improvement opportunities. Design and support the migration from existing in-house Technology Vulnerability Management tools to ServiceNow Integrated Risk Management (IRM). Contribute to strategic initiatives focused on Double Failure Resilience and Mass Disaster Recovery (DR) scenarios. Redefine and embed Recovery Time Objectives (RTOs) across the organisation. Develop and promote an organisational approach to SLIs, SLOs, Error Budgets, and Availability Management. Support and help shape the wider Technology Resilience Strategy, covering application, infrastructure, security, data, observability, operations, and culture. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
ServiceNow Solution ArchitectLocation: UK Nationwide (remote)6-month contractOutside IR35 Role Overview:As a ServiceNow Solution Architect, you will be responsible for designing and delivering scalable, enterprise-grade solutions that align with customer transformation goals. You will lead architectural governance, provide strategic direction, and ensure the integrity and value of ServiceNow implementations across diverse industries.This role requires a blend of technical expertise, business acumen, and stakeholder engagement to drive successful outcomes across the full life cycle of solutions, from pre-sales and design through to delivery and optimisation. Key Responsibilities: * Lead the architecture and design of ServiceNow solutions, ensuring alignment with enterprise architecture and customer strategy. * Translate complex business requirements into scalable and sustainable ServiceNow solutions. * Provide architectural oversight and governance across multiple workstreams, ensuring adherence to best practices and platform standards. * Collaborate with stakeholders including business sponsors, product owners, developers, and delivery teams to ensure value realisation. * Act as a trusted advisor to clients, guiding them through digital transformation journeys and helping them maximise ROI from the ServiceNow platform. * Support pre-sales activities including solution shaping, proposal development, and customer presentations. * Stay current with ServiceNow product developments and contribute to capability building and knowledge sharing. Required Skills and Experience: * Proven experience as a ServiceNow Solution Architect. * Certified ServiceNow Certified Master Architect (CMA) or Technical Architect (CTA) preferred though equivalent experience or demonstratable skills are also valued. * Deep understanding of the Now Platform and its capabilities and integrations with tools such as Azure DevOps, Jira, and SAP. * Strong knowledge of core modules and workspace architecture. * At least 5 years of experience in delivering Service Management projects in a customer-facing context. * Strong knowledge of enterprise architecture frameworks (eg, TOGAF), Agile delivery methodologies, and ITIL practices. * Excellent communication and stakeholder management skills, with the ability to influence at all levels. * Experience working in complex, multi-vendor environments across sectors such as public sector, financial services, and manufacturing. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
13/02/2026
Contractor
ServiceNow Solution ArchitectLocation: UK Nationwide (remote)6-month contractOutside IR35 Role Overview:As a ServiceNow Solution Architect, you will be responsible for designing and delivering scalable, enterprise-grade solutions that align with customer transformation goals. You will lead architectural governance, provide strategic direction, and ensure the integrity and value of ServiceNow implementations across diverse industries.This role requires a blend of technical expertise, business acumen, and stakeholder engagement to drive successful outcomes across the full life cycle of solutions, from pre-sales and design through to delivery and optimisation. Key Responsibilities: * Lead the architecture and design of ServiceNow solutions, ensuring alignment with enterprise architecture and customer strategy. * Translate complex business requirements into scalable and sustainable ServiceNow solutions. * Provide architectural oversight and governance across multiple workstreams, ensuring adherence to best practices and platform standards. * Collaborate with stakeholders including business sponsors, product owners, developers, and delivery teams to ensure value realisation. * Act as a trusted advisor to clients, guiding them through digital transformation journeys and helping them maximise ROI from the ServiceNow platform. * Support pre-sales activities including solution shaping, proposal development, and customer presentations. * Stay current with ServiceNow product developments and contribute to capability building and knowledge sharing. Required Skills and Experience: * Proven experience as a ServiceNow Solution Architect. * Certified ServiceNow Certified Master Architect (CMA) or Technical Architect (CTA) preferred though equivalent experience or demonstratable skills are also valued. * Deep understanding of the Now Platform and its capabilities and integrations with tools such as Azure DevOps, Jira, and SAP. * Strong knowledge of core modules and workspace architecture. * At least 5 years of experience in delivering Service Management projects in a customer-facing context. * Strong knowledge of enterprise architecture frameworks (eg, TOGAF), Agile delivery methodologies, and ITIL practices. * Excellent communication and stakeholder management skills, with the ability to influence at all levels. * Experience working in complex, multi-vendor environments across sectors such as public sector, financial services, and manufacturing. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Change Manager (SC Cleared) 6 Months Reading - 3-4 days per week on site Paying up to 88p/h (Inside IR35) Please note - due to the nature of the work, you will need to hold or be eligible to obtain a high level of UK Security clearance - please only apply if suitable Overview: The IT Change Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure compliance with organisational policies. Key Responsibilities: Manage the end-to-end IT change management process, ensuring that changes are properly logged, assessed, authorised, implemented, and reviewed in accordance with established governance. Evaluate the potential impact and risk of proposed changes to services, infrastructure, and business operations. Organise and lead CAB meetings to review, discuss, and authorise changes in collaboration with stakeholders from across Digital Information and business functions. Conduct change reviews to assess effectiveness, identify lessons learned, and prevent recurrence of issues caused by changes. Coordinate change implementation schedules and ensure appropriate communication to affected stakeholders. Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Identify improvement opportunities in the change management process and implement best practices to optimise change efficiency and reduce service disruptions. Required Skillset & Experience University degree of higher required; Bachelor?s degree in Information Technology, Computer Science, or related field is preferred. Relevant IT Service Management certifications (e.g. ITIL v3/4) PMP (Project Management Professional) and related certifications are preferred. Experience of IT service delivery and performance management Experience setting and managing SLAs/KPIs as well as in service operations using the ITIL Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
12/02/2026
Contractor
Change Manager (SC Cleared) 6 Months Reading - 3-4 days per week on site Paying up to 88p/h (Inside IR35) Please note - due to the nature of the work, you will need to hold or be eligible to obtain a high level of UK Security clearance - please only apply if suitable Overview: The IT Change Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure compliance with organisational policies. Key Responsibilities: Manage the end-to-end IT change management process, ensuring that changes are properly logged, assessed, authorised, implemented, and reviewed in accordance with established governance. Evaluate the potential impact and risk of proposed changes to services, infrastructure, and business operations. Organise and lead CAB meetings to review, discuss, and authorise changes in collaboration with stakeholders from across Digital Information and business functions. Conduct change reviews to assess effectiveness, identify lessons learned, and prevent recurrence of issues caused by changes. Coordinate change implementation schedules and ensure appropriate communication to affected stakeholders. Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Identify improvement opportunities in the change management process and implement best practices to optimise change efficiency and reduce service disruptions. Required Skillset & Experience University degree of higher required; Bachelor?s degree in Information Technology, Computer Science, or related field is preferred. Relevant IT Service Management certifications (e.g. ITIL v3/4) PMP (Project Management Professional) and related certifications are preferred. Experience of IT service delivery and performance management Experience setting and managing SLAs/KPIs as well as in service operations using the ITIL Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Job Description: Mandatory Skills: ServiceNow - SaaS Responsible for designing, implementing, and optimizing ServiceNow ITOM Event Management solutions using best practices. Captures business needs, develops architecture, integrates with monitoring systems, and acts as a technical SME and thought leader. Key Responsibilities Lead the architecture, configuration, and deployment of ServiceNow Event Management, integrating with tools like SolarWinds, Splunk, AppDynamics using SNMP traps, REST/SOAP APIs, webhooks, and MID Server. Develop event rules, alert correlation, deduplication, suppression, and maintain operational intelligence signals. Design and tune service health dashboards including alert console, service health, and impact maps. Ensure CMDB and CSDM model integrity; manage Discovery scheduling and assess potential network impact. Provide technical leadership during complex, multi-tier, multi-tenant implementations focusing on system integration, governance, and platform best practices. Translate functional and technical requirements into implementation work packages; create architectural diagrams, technical specs, system docs, and manuals. Troubleshoot production/test issues, perform root cause analysis, and implement resolution strategies. Collaborate with stakeholders-executives, business units, SMEs-to conduct solution assessments, process analysis, and roadmap planning. Provide post-implementation support and proactively optimize event management processes . Essential Skills & Experience Strong experience in implementing ServiceNow solutions; specifically in ITOM/Event Management architecture. Proficient in designing event rules, alert correlation, deduplication, and suppression. Skilled in integration via SNMP traps, REST/SOAP, MID Server, webhooks. Strong JavaScript/Glide API experience for custom logic and alert action adjustments. Expertise in CMDB and CSDM, including horizontal and cloud-based Discovery on AWS, Azure, GCP. Knowledge of service mapping, ability to create and debug patterns for application services. Sound understanding of ITIL/ITSM processes, including incident, problem, and change management. Experience with high-availability, multi-tier architectures. Preferred : ServiceNow Certified Implementation Specialist - Event Management (CIS-EM) is preferred. Additional ServiceNow certifications (CSA, CAD, CIS-ITOM) are advantageous. Typical Deliverables Architectural blueprints for ITOM Event Management solutions Technical specifications, integration design, and configuration documents Operational dashboards (Event Console, Service Health, Impact Maps) Integration modules (SNMP, REST/SOAP, MID Server) Implemented alert correlation rules and suppression strategies CMDB models aligned with CSDM, knowledge of ACC Post-launch support and performance optimization reports
12/02/2026
Contractor
Job Description: Mandatory Skills: ServiceNow - SaaS Responsible for designing, implementing, and optimizing ServiceNow ITOM Event Management solutions using best practices. Captures business needs, develops architecture, integrates with monitoring systems, and acts as a technical SME and thought leader. Key Responsibilities Lead the architecture, configuration, and deployment of ServiceNow Event Management, integrating with tools like SolarWinds, Splunk, AppDynamics using SNMP traps, REST/SOAP APIs, webhooks, and MID Server. Develop event rules, alert correlation, deduplication, suppression, and maintain operational intelligence signals. Design and tune service health dashboards including alert console, service health, and impact maps. Ensure CMDB and CSDM model integrity; manage Discovery scheduling and assess potential network impact. Provide technical leadership during complex, multi-tier, multi-tenant implementations focusing on system integration, governance, and platform best practices. Translate functional and technical requirements into implementation work packages; create architectural diagrams, technical specs, system docs, and manuals. Troubleshoot production/test issues, perform root cause analysis, and implement resolution strategies. Collaborate with stakeholders-executives, business units, SMEs-to conduct solution assessments, process analysis, and roadmap planning. Provide post-implementation support and proactively optimize event management processes . Essential Skills & Experience Strong experience in implementing ServiceNow solutions; specifically in ITOM/Event Management architecture. Proficient in designing event rules, alert correlation, deduplication, and suppression. Skilled in integration via SNMP traps, REST/SOAP, MID Server, webhooks. Strong JavaScript/Glide API experience for custom logic and alert action adjustments. Expertise in CMDB and CSDM, including horizontal and cloud-based Discovery on AWS, Azure, GCP. Knowledge of service mapping, ability to create and debug patterns for application services. Sound understanding of ITIL/ITSM processes, including incident, problem, and change management. Experience with high-availability, multi-tier architectures. Preferred : ServiceNow Certified Implementation Specialist - Event Management (CIS-EM) is preferred. Additional ServiceNow certifications (CSA, CAD, CIS-ITOM) are advantageous. Typical Deliverables Architectural blueprints for ITOM Event Management solutions Technical specifications, integration design, and configuration documents Operational dashboards (Event Console, Service Health, Impact Maps) Integration modules (SNMP, REST/SOAP, MID Server) Implemented alert correlation rules and suppression strategies CMDB models aligned with CSDM, knowledge of ACC Post-launch support and performance optimization reports
Senior ServiceNow Technical Consultant - SecOps (SIR/VR) Location: UK-Based | Remote with Occasional Onsite Travel Salary: £50,000 - £100,000 (dependent on experience) I'm looking for a Senior ServiceNow Technical Consultant with deep expertise in Security Incident Response (SIR) and/or Vulnerability Response (VR) We're seeking a skilled consultant to join our growing team. This role is focused on a UK-based project, so UK residency and eligibility for UK security clearance (SC) are essential. Key Responsibilities: Lead technical delivery of SecOps implementations (SIR/VR). Translate requirements into scalable platform configurations. Act as a trusted advisor to clients. Mentor other technical consultants. What You'll Need: UK residency and eligibility for Security Clearance (SC) . ServiceNow Certifications: Certified System Administrator. Implementation Specialist cert in SIR or VR. Additional micro-certifications are a plus. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
10/02/2026
Full time
Senior ServiceNow Technical Consultant - SecOps (SIR/VR) Location: UK-Based | Remote with Occasional Onsite Travel Salary: £50,000 - £100,000 (dependent on experience) I'm looking for a Senior ServiceNow Technical Consultant with deep expertise in Security Incident Response (SIR) and/or Vulnerability Response (VR) We're seeking a skilled consultant to join our growing team. This role is focused on a UK-based project, so UK residency and eligibility for UK security clearance (SC) are essential. Key Responsibilities: Lead technical delivery of SecOps implementations (SIR/VR). Translate requirements into scalable platform configurations. Act as a trusted advisor to clients. Mentor other technical consultants. What You'll Need: UK residency and eligibility for Security Clearance (SC) . ServiceNow Certifications: Certified System Administrator. Implementation Specialist cert in SIR or VR. Additional micro-certifications are a plus. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Inside IR35 contract - Initial 6 months with extension plan Hybrid: 2-day onsite a week (Moorgate) Rate: £500 - £650/day ServiceNow Engineer - CMDB Specialist | Inside IR35 contract Contract Duration: Initial 6 months with extension plan Location: Moorgate Hybrid: 2-day onsite a week Rate: £500 - £650/day inside IR35 Job Summary: Our client, a leading UK insurance firm, is seeking an experienced ServiceNow Engineer to join their CMDB ongoing project. This role will work alongside their permanent development team to deliver critical CMDB enhancements, with a focus on configuration, integration, and governance workflows. Extensive hands-on experience implementing ServiceNow CMDBs with deep expertise in Common Service Data Model (CSDM) v4.0, service mapping capabilities, and demonstrated ability to integrate CMDB data with core ITSM applications while effectively communicating technical solutions to non-technical stakeholders. Key Responsibilities: Configure and optimise CMDB Health Dashboards, default CI Class views, and finalise CI Class Manager implementation Deliver outstanding User Stories related to Governance, Compliance, and the new service transition workflow Integrate CMDB with core ITSM applications, including Incident Management, Problem Management, Change Enablement, and Request Fulfilment Collaborate with the permanent developer on application and service relationship mapping across the infrastructure landscape Support the Service Transition team in building out application service instances and dependencies Ensure seamless data flow between CMDB and integrated systems such as InTune, Entra, SCCM, MEND, and ServiceNow Discovery Qualifications and Requirements: Essential: extensive hands-on implementation of ServiceNow CMDBs with deep expertise in Common Service Data Model (CSDM) v4.0 Strong experience with service mapping methodologies (vertical, horizontal, tag-based services) and Discovery patterns Hands-on knowledge of Hardware and Software Asset Management modules within ServiceNow Business analysis skills with the ability to engage non-technical stakeholders and present solutions to senior leadership Experience working within formal testing environments and producing high-quality technical documentation Excellent communication skills-capable of translating complex technical concepts into clear business language Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates; we use experienced and dedicated recruiters, who want to match the best people to roles.
10/02/2026
Contractor
Inside IR35 contract - Initial 6 months with extension plan Hybrid: 2-day onsite a week (Moorgate) Rate: £500 - £650/day ServiceNow Engineer - CMDB Specialist | Inside IR35 contract Contract Duration: Initial 6 months with extension plan Location: Moorgate Hybrid: 2-day onsite a week Rate: £500 - £650/day inside IR35 Job Summary: Our client, a leading UK insurance firm, is seeking an experienced ServiceNow Engineer to join their CMDB ongoing project. This role will work alongside their permanent development team to deliver critical CMDB enhancements, with a focus on configuration, integration, and governance workflows. Extensive hands-on experience implementing ServiceNow CMDBs with deep expertise in Common Service Data Model (CSDM) v4.0, service mapping capabilities, and demonstrated ability to integrate CMDB data with core ITSM applications while effectively communicating technical solutions to non-technical stakeholders. Key Responsibilities: Configure and optimise CMDB Health Dashboards, default CI Class views, and finalise CI Class Manager implementation Deliver outstanding User Stories related to Governance, Compliance, and the new service transition workflow Integrate CMDB with core ITSM applications, including Incident Management, Problem Management, Change Enablement, and Request Fulfilment Collaborate with the permanent developer on application and service relationship mapping across the infrastructure landscape Support the Service Transition team in building out application service instances and dependencies Ensure seamless data flow between CMDB and integrated systems such as InTune, Entra, SCCM, MEND, and ServiceNow Discovery Qualifications and Requirements: Essential: extensive hands-on implementation of ServiceNow CMDBs with deep expertise in Common Service Data Model (CSDM) v4.0 Strong experience with service mapping methodologies (vertical, horizontal, tag-based services) and Discovery patterns Hands-on knowledge of Hardware and Software Asset Management modules within ServiceNow Business analysis skills with the ability to engage non-technical stakeholders and present solutions to senior leadership Experience working within formal testing environments and producing high-quality technical documentation Excellent communication skills-capable of translating complex technical concepts into clear business language Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates; we use experienced and dedicated recruiters, who want to match the best people to roles.
We are recruiting for a Technology Resilience Architect for a leading IT Service provider in one of their UK Office locations. We are currently seeking an experienced professional to join our team in the role of Technology Resilience Lead Enterprise Architect. The ideal candidate is passionate about technology resilience, with knowledge of how the ways that a service is designed, built, and run contribute to overall resilience. They will work on the big global resilience initiatives and play a key role in uplifting the quality and availability of service for our customers. Responsibilities: Contribute to the Technology Resilience strategy and sub-strategies, considering all aspects of resilience: application, infrastructure, security, data, observability, operations and culture. Collaborate with Technology teams on building best practice resilience design patterns and solutions, for re-use. Build strong feedback loops from production incident data to the best practice for designing, engineering and running Technology services. Help to grow resilience skills within Technology teams. Contribute to architecture and designs for central resilience services and tooling to enable resilience activity visibility. Lead the thinking on approaches to improve resilience and how resilience gaps should be catered for within the organisation. The ideal candidate: We are looking for a committed team player, who is passionate about technology and focused on business outcomes: With an appetite for learning new technologies quickly, you are happy working on deep technical problems, collaborating with subject matter experts to agree solutions. You have experience working in an area of technology resilience and / or service availability. You have a passion for technology resilience and want to accelerate adoption of new resilience techniques in a safe and secure way. You are comfortable writing architecture / strategy papers and presenting to senior managers. You enjoy working in a global team, valuing the cultural and professional diversity that this brings and will contribute to a high performing team by embracing new ways of working, such as DevOps & SRE. You inspire other architects through innovation, sharing knowledge and are keen to mentor and help your colleagues to grow in all aspects of their career. You communicate clearly and concisely, with the ability to explain complex technical problems in a simple way to a wide range of stakeholders. You are comfortable professionally challenging the assumptions and ideas of others, even senior management, to ensure the best outcomes are achieved. You bring an engineering mind-set to designing solutions, helping to achieve operational scale as well as system reliability. Essential skills Senior engineer / architect in some or all of these technology domains: Application, Infrastructure / Cloud, Security, Data. Technology resilience specialist. Desirable skills / experience: We are building a strong Technology Resilience Architecture team, with a blend of skills. The candidate will have experience and expertise in some of these areas: Application architecture Infrastructure / Cloud architecture Microservices architecture DevOps Container architecture Infrastructure as Code and Automation CI/CD pipeline and Automated Testing SRE / Production Support Implementation of SLOs, SLIs and Error Budgets Observability (Logging, Monitoring, Telemetry, Metrics) Chaos Engineering FMEA / Scenario testing Strategy author Banking experience Global organisation experience Data analysis / AI on large data sets, drawing conclusions and insights. IT Service Management Additionally, knowledge of the ServiceNow platform would be very beneficial, especially the Continual Improvement Management (CIM) and Integrated Risk Management (IRM) modules. This is an umbrella contract, the role is Inside IR35
06/02/2026
Contractor
We are recruiting for a Technology Resilience Architect for a leading IT Service provider in one of their UK Office locations. We are currently seeking an experienced professional to join our team in the role of Technology Resilience Lead Enterprise Architect. The ideal candidate is passionate about technology resilience, with knowledge of how the ways that a service is designed, built, and run contribute to overall resilience. They will work on the big global resilience initiatives and play a key role in uplifting the quality and availability of service for our customers. Responsibilities: Contribute to the Technology Resilience strategy and sub-strategies, considering all aspects of resilience: application, infrastructure, security, data, observability, operations and culture. Collaborate with Technology teams on building best practice resilience design patterns and solutions, for re-use. Build strong feedback loops from production incident data to the best practice for designing, engineering and running Technology services. Help to grow resilience skills within Technology teams. Contribute to architecture and designs for central resilience services and tooling to enable resilience activity visibility. Lead the thinking on approaches to improve resilience and how resilience gaps should be catered for within the organisation. The ideal candidate: We are looking for a committed team player, who is passionate about technology and focused on business outcomes: With an appetite for learning new technologies quickly, you are happy working on deep technical problems, collaborating with subject matter experts to agree solutions. You have experience working in an area of technology resilience and / or service availability. You have a passion for technology resilience and want to accelerate adoption of new resilience techniques in a safe and secure way. You are comfortable writing architecture / strategy papers and presenting to senior managers. You enjoy working in a global team, valuing the cultural and professional diversity that this brings and will contribute to a high performing team by embracing new ways of working, such as DevOps & SRE. You inspire other architects through innovation, sharing knowledge and are keen to mentor and help your colleagues to grow in all aspects of their career. You communicate clearly and concisely, with the ability to explain complex technical problems in a simple way to a wide range of stakeholders. You are comfortable professionally challenging the assumptions and ideas of others, even senior management, to ensure the best outcomes are achieved. You bring an engineering mind-set to designing solutions, helping to achieve operational scale as well as system reliability. Essential skills Senior engineer / architect in some or all of these technology domains: Application, Infrastructure / Cloud, Security, Data. Technology resilience specialist. Desirable skills / experience: We are building a strong Technology Resilience Architecture team, with a blend of skills. The candidate will have experience and expertise in some of these areas: Application architecture Infrastructure / Cloud architecture Microservices architecture DevOps Container architecture Infrastructure as Code and Automation CI/CD pipeline and Automated Testing SRE / Production Support Implementation of SLOs, SLIs and Error Budgets Observability (Logging, Monitoring, Telemetry, Metrics) Chaos Engineering FMEA / Scenario testing Strategy author Banking experience Global organisation experience Data analysis / AI on large data sets, drawing conclusions and insights. IT Service Management Additionally, knowledge of the ServiceNow platform would be very beneficial, especially the Continual Improvement Management (CIM) and Integrated Risk Management (IRM) modules. This is an umbrella contract, the role is Inside IR35
Job Description L2 Ops Centre Network Engineer, Assoc Manager / Specialist UK (London) Salary: Competitive salary and package (Depending on level of experience) Locations: London (must be willing to travel to client sites throughout the UK on an ad hoc basis) Accenture is partnering with scaled UK AI compute pioneers to lead the charge on next-generation infrastructure for sovereign AI. To support this endeavour, we're building a high-performance compute operations team in London. Our work will be sensitive, secure, 24x7 and on the most up-to-date high density compute stacks available. Shift teams will be set up and operate 24x7 and successful candidates working on shift will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Key Responsibilities Manage network and firewall security. Troubleshoot network connectivity incidents (including routing, switching and security). Build, configure and maintain network infrastructures as per best practices. Identify service improvements to reduce risk and improve stability. Produce high quality implementation scripts, test plans and change controls for all network changes. Respond to real-time alerts and dashboards for networking resources to detect service-impacting events. Perform initial triage and isolation for incidents following established runbooks and procedures. Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance. Ensure thorough shift handovers documenting operational status and ongoing incidents. Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage, and network issues. Develop and refine troubleshooting guides, runbooks, and knowledge base articles. Coordinate with engineering, automation, and vendor teams for persistent or complex technical problems. Monitor and analyse performance metrics and incident trends, recommending proactive measures for reliability improvements. Mentor L1.5 Engineers to support skill development and knowledge sharing. Participate in shift rotations and on-call schedules as required. Eligibility for UK Government security clearance. Required Skills Working knowledge of network security including firewall configuration and security policy management. Working knowledge of networking protocols and an understanding of EIGRP, BGP, OSPF, and IP multicast. Management of LAN/WAN environments including device protocols and communication standards, such as Juniper, Arista or Fortinet. Administration of Firewall systems such as FortiGate, Palo Alto Juniper, and Checkpoint. VPN and Remote Access solutions. Associate level Network certification (CCNA, JNCIA or equivalent). Working knowledge of implementing and supporting large corporate or datacenter networks preferably in a multi-client, service provider environment. Experience in incident management, advanced troubleshooting, and operational best practices. Advanced network troubleshooting 2+ years of routing protocols (OSPF, BGP). Scripting for automation (Python, Bash). Familiarity with ITSM, Agile methodologies and tools (e.g., ServiceNow, Jira). Qualification Bachelors Degree in Electrical Engineering (Relevant experience will be considered). Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
03/02/2026
Full time
Job Description L2 Ops Centre Network Engineer, Assoc Manager / Specialist UK (London) Salary: Competitive salary and package (Depending on level of experience) Locations: London (must be willing to travel to client sites throughout the UK on an ad hoc basis) Accenture is partnering with scaled UK AI compute pioneers to lead the charge on next-generation infrastructure for sovereign AI. To support this endeavour, we're building a high-performance compute operations team in London. Our work will be sensitive, secure, 24x7 and on the most up-to-date high density compute stacks available. Shift teams will be set up and operate 24x7 and successful candidates working on shift will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Key Responsibilities Manage network and firewall security. Troubleshoot network connectivity incidents (including routing, switching and security). Build, configure and maintain network infrastructures as per best practices. Identify service improvements to reduce risk and improve stability. Produce high quality implementation scripts, test plans and change controls for all network changes. Respond to real-time alerts and dashboards for networking resources to detect service-impacting events. Perform initial triage and isolation for incidents following established runbooks and procedures. Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance. Ensure thorough shift handovers documenting operational status and ongoing incidents. Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage, and network issues. Develop and refine troubleshooting guides, runbooks, and knowledge base articles. Coordinate with engineering, automation, and vendor teams for persistent or complex technical problems. Monitor and analyse performance metrics and incident trends, recommending proactive measures for reliability improvements. Mentor L1.5 Engineers to support skill development and knowledge sharing. Participate in shift rotations and on-call schedules as required. Eligibility for UK Government security clearance. Required Skills Working knowledge of network security including firewall configuration and security policy management. Working knowledge of networking protocols and an understanding of EIGRP, BGP, OSPF, and IP multicast. Management of LAN/WAN environments including device protocols and communication standards, such as Juniper, Arista or Fortinet. Administration of Firewall systems such as FortiGate, Palo Alto Juniper, and Checkpoint. VPN and Remote Access solutions. Associate level Network certification (CCNA, JNCIA or equivalent). Working knowledge of implementing and supporting large corporate or datacenter networks preferably in a multi-client, service provider environment. Experience in incident management, advanced troubleshooting, and operational best practices. Advanced network troubleshooting 2+ years of routing protocols (OSPF, BGP). Scripting for automation (Python, Bash). Familiarity with ITSM, Agile methodologies and tools (e.g., ServiceNow, Jira). Qualification Bachelors Degree in Electrical Engineering (Relevant experience will be considered). Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity In the Functional specialist role, you will partner with our clients and act as the bridge between our business stakeholders and our development teams. Your role will be responsible for leading workstreams within a wider program and the driving the translation of business requirements into functional designs. Solution Delivery You will play a critical role across client delivery, driving workstream objectives, engaging with business stakeholders and working alongside solution architects to identify, design and deliver ServiceNow solutions that support our clients' objectives. Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape Work with our clients to determine and capture business requirements and translate into functional requirements for the ServiceNow solution Provide ServiceNow Subject Matter Expertise, advising and guidance to business stakeholders on business practices and approaches regarding ServiceNow use and its functionality Lead Programme workstreams and manager project timelines, deliverables and risks with the governance of the overall programme Provide leadership within your workstreams, build a sense of team and collaboration Support in testing cycles, able to engage with the testing community and deliver effective testing cycles throughout the programme engagement Demonstrate awareness of future road mapped ServiceNow features and functionality, and an understanding of potential impacts to emerging client designs Overseeing the development and maintenance of core agile documentation and ceremonies (user stories, product/sprint backlog, sprint reviews etc.) Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner Work with business stakeholders and program peers to identify and address implications of target functional designs including considerations across operationality, maintainability, user experience and business change Lead specific workstreams within an over overall programme/project in accordance and in adherence with the programme/project plan and align with Programme governance Able to identify risk and issues and raise promptly through programme governance Develop high quality design and facilitation material, and workshop material and presentation material Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Support in the development of proposals, able to own key elements of the overall proposal Able to support in commercial shaping of propositions, proposals and service offerings Foster the growth of our people As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business, shaping our community across our internal pillars Connect to your skills and professional experience We are looking for individuals who are confident, experienced and team orientated, bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Required experience Extensive experience working (varying on grade) with ServiceNow in a functional or business analyst role, working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM Proven track record working in ServiceNow programmes of work for large enterprises including a strong understanding of service management processes including but not limited to IT, HR, Customer, and Finance Understanding of the ServiceNow platform, applications and their functionality (forms, flows, rules, integrations etc.) and the business function in which they support Proven experience in writing user stories, process documentation and functional specifications Understanding of ServiceNow development practices and proficient in all phases of program delivery including Scrum/Agile frameworks Able to deliver work independently and manage multiple priorities Demonstrated ability to work in a fast paced, challenging, and varied environment Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity. Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types Demonstrate critical thinking and problem solving and can work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients Not essential but preferred experience, skills, and certifications Certified ServiceNow System Administrator. Certified ServiceNow Implementation (CIS) in 2 or more applications. Familiarity with CSDM 5.0 Experience in ServiceNow reporting, dashboard, performance analytics and platform analytics Certified in ITIL v3/4 Foundation or higher certifications. Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in one of our UK offices with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life . click apply for full job details
03/02/2026
Full time
Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity In the Functional specialist role, you will partner with our clients and act as the bridge between our business stakeholders and our development teams. Your role will be responsible for leading workstreams within a wider program and the driving the translation of business requirements into functional designs. Solution Delivery You will play a critical role across client delivery, driving workstream objectives, engaging with business stakeholders and working alongside solution architects to identify, design and deliver ServiceNow solutions that support our clients' objectives. Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape Work with our clients to determine and capture business requirements and translate into functional requirements for the ServiceNow solution Provide ServiceNow Subject Matter Expertise, advising and guidance to business stakeholders on business practices and approaches regarding ServiceNow use and its functionality Lead Programme workstreams and manager project timelines, deliverables and risks with the governance of the overall programme Provide leadership within your workstreams, build a sense of team and collaboration Support in testing cycles, able to engage with the testing community and deliver effective testing cycles throughout the programme engagement Demonstrate awareness of future road mapped ServiceNow features and functionality, and an understanding of potential impacts to emerging client designs Overseeing the development and maintenance of core agile documentation and ceremonies (user stories, product/sprint backlog, sprint reviews etc.) Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner Work with business stakeholders and program peers to identify and address implications of target functional designs including considerations across operationality, maintainability, user experience and business change Lead specific workstreams within an over overall programme/project in accordance and in adherence with the programme/project plan and align with Programme governance Able to identify risk and issues and raise promptly through programme governance Develop high quality design and facilitation material, and workshop material and presentation material Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Support in the development of proposals, able to own key elements of the overall proposal Able to support in commercial shaping of propositions, proposals and service offerings Foster the growth of our people As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business, shaping our community across our internal pillars Connect to your skills and professional experience We are looking for individuals who are confident, experienced and team orientated, bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Required experience Extensive experience working (varying on grade) with ServiceNow in a functional or business analyst role, working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM Proven track record working in ServiceNow programmes of work for large enterprises including a strong understanding of service management processes including but not limited to IT, HR, Customer, and Finance Understanding of the ServiceNow platform, applications and their functionality (forms, flows, rules, integrations etc.) and the business function in which they support Proven experience in writing user stories, process documentation and functional specifications Understanding of ServiceNow development practices and proficient in all phases of program delivery including Scrum/Agile frameworks Able to deliver work independently and manage multiple priorities Demonstrated ability to work in a fast paced, challenging, and varied environment Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity. Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types Demonstrate critical thinking and problem solving and can work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients Not essential but preferred experience, skills, and certifications Certified ServiceNow System Administrator. Certified ServiceNow Implementation (CIS) in 2 or more applications. Familiarity with CSDM 5.0 Experience in ServiceNow reporting, dashboard, performance analytics and platform analytics Certified in ITIL v3/4 Foundation or higher certifications. Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in one of our UK offices with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life . click apply for full job details
Job Description AWS IaaS Sys Admin Career Level - Specialist & Associate Manager UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Key Qualifications Solaris, Linux or Windows Deep technical know how and hands on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate level cloud certification in Azure or AWS. Hands on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud native and hybrid environments. Experience with approaches and tooling for automated build, delivery, and release of software, ensuring reliability and repeatability. Ability to define and manage the roadmap for DevOps implementation in an established operational environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modelling. On Call Support - Provide on call support outside of standard working hours as and when required to ensure continuity of service and timely resolution of critical issues. AWS IaaS Sys Admin skills (e.g. Solaris, Linux or Windows) Responsibilities Work on multiple projects as part of a wider cloud capability team. Get DevOps up and running by overseeing the execution of tools and processes in the DevOps toolchain, and promote the DevOps culture in our client organisations. Help customers with DevOps projects by providing them with technical, consultative, and delivery services. Serve as a trusted automation and tooling advisor for DevOps initiatives by providing clients with objective and relevant advice, identifying opportunities for optimisation. Work with the development teams to meet acceptance criteria, gathering and documenting the requirements. Help lead continuous integration, delivery, automation, and infrastructure as code efforts for multiple cloud service offerings. Where required set up and manage the operation of project development and test environments as well as the software configuration management processes for the entire application development life cycle. Help client's transition to DevOps by driving adoption of tools and practices, and by directing elements of the DevOps implementation. Resolve and escalate issues as necessary. Undertake necessary training and certifications on latest technologies. Additional Skills Solaris, Linux or Windows Familiarity with Azure and/or AWS CLI and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow. Good communication and problem solving skills. Locations Birmingham Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
03/02/2026
Full time
Job Description AWS IaaS Sys Admin Career Level - Specialist & Associate Manager UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Key Qualifications Solaris, Linux or Windows Deep technical know how and hands on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate level cloud certification in Azure or AWS. Hands on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud native and hybrid environments. Experience with approaches and tooling for automated build, delivery, and release of software, ensuring reliability and repeatability. Ability to define and manage the roadmap for DevOps implementation in an established operational environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modelling. On Call Support - Provide on call support outside of standard working hours as and when required to ensure continuity of service and timely resolution of critical issues. AWS IaaS Sys Admin skills (e.g. Solaris, Linux or Windows) Responsibilities Work on multiple projects as part of a wider cloud capability team. Get DevOps up and running by overseeing the execution of tools and processes in the DevOps toolchain, and promote the DevOps culture in our client organisations. Help customers with DevOps projects by providing them with technical, consultative, and delivery services. Serve as a trusted automation and tooling advisor for DevOps initiatives by providing clients with objective and relevant advice, identifying opportunities for optimisation. Work with the development teams to meet acceptance criteria, gathering and documenting the requirements. Help lead continuous integration, delivery, automation, and infrastructure as code efforts for multiple cloud service offerings. Where required set up and manage the operation of project development and test environments as well as the software configuration management processes for the entire application development life cycle. Help client's transition to DevOps by driving adoption of tools and practices, and by directing elements of the DevOps implementation. Resolve and escalate issues as necessary. Undertake necessary training and certifications on latest technologies. Additional Skills Solaris, Linux or Windows Familiarity with Azure and/or AWS CLI and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow. Good communication and problem solving skills. Locations Birmingham Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Acuiti Labs is a specialist Global SAP consulting firm headquartered in London, UK, servicing clients globally for 'Consume to Cash' process transformation and optimization. We solve business challenges and problems using the most appropriate solution architecture, technology which fits into the client's requirements and provides optimum functionalities, build tech platforms, and enable market-winning digital strategies. Our core expertise and experience are in technology R&D, digital and business strategy. We deploy efficient and effective talent solutions to enable innovation and build software products and solutions in a robust and economic manner. We also have innovative business engagement models to suit the needs of each client. For moreinformation, please visit our website. Most Innovative Companies in The UK - 2024 Great Place to Work Certified - 2022, 2023, 2024 & 2025 What we believe in: We take pride in having a diverse and talented workforce spread across various geographical locations. We are a gender-neutral organization and we strongly believe in Diversity and Inclusion. Our core values include - Integrity Learning Organizational pride Respect What We Do: Innovation is at the heart of everything that Acuiti Labs offer. As an SAP Silver Partner, and an SAP BRIM company, Acuiti Labs has been delivering business technology solutions & digital transformation deploying SAP BRIM (Billing) on S/4HANA and cloud-based applications such as Subscription Billing, CPQ & Entitlement Management. Acuiti Labs come with the experience of multiple industry use cases to support the subscription and consumption-based Target Operating Models. This includes Mobility-as-a-Service (Travel using Public Transport and Private Vehicles), Tourism-as-a-Service (Hotels, Entertainment Parks), Ports-as-a-Service (Airports and Seaports), Postal-as-a-Service, Telco-as-a -service, and Software-as-a-Service. "Our core expertise and experience lie in providing reliable technology, enabling digital transformation for an intelligent enterprise, and offering business strategy consulting, and deploying innovative and efficient solutions. What we offer you: We are proud to be an organization that firmly believes in having a company culture that is friendly,motivating, nurturing, and challenging at the same time. we enthusiastically promote new policies and practices that ensures wellbeing of our employees. We offer comprehensive benefits including life insurance, group medical coverage for you and your family, and personal accident protection. Enjoy a supportive work-life balance with flexible hours, paid time off, and various lifestyle perks. Be recognized with monthly rewards, spot bonuses, and growth shares, while advancing your career with training, global exposure, and onsite opportunities. We're committed to your development, diversity, and well-being. Role Overview TheInformation Security Officer (ISO)will be responsible for establishing, implementing, monitoring, and improving Acuiti Labs'Information Security Management System (ISMS)andData Protection frameworkin alignment withISO/IEC 27001:2013,ISO/IEC 27001:2022, andISO/IEC 27701:2019standards. This role combines strategic planning, risk management, compliance oversight, and hands on execution to ensure robust protection of Acuiti Labs' information assets and adherence to regulatory and client requirements. Key Responsibilities 1. Planning Define information security goals and objectives aligned with Acuiti Labs' business strategy. Establish the scope and boundaries of the organization's ISMS. Develop and maintain information security policies, standards, and guidelines. Create classification policies for information assets and ensure appropriate handling procedures. Plan and implement ISMS in compliance withISO/IEC 27001standards. Develop risk management and security implementation frameworks with measurable KPIs. Define and maintain a process for continuous review and improvement of security policies and procedures. 2. Information Security Management Maintain and improve the organization-wideInformation Security and Risk Management Plan. Ensure integration of security principles into all business and IT processes. Conduct regularrisk assessments, vulnerability analyses, and impact assessments. Define and implementrisk treatmentandresidual risk evaluationmeasures. Oversee incident response, including documentation, analysis, and remediation of security breaches. Monitor compliance with legal, regulatory, and contractual requirements. Lead organization-widesecurity awareness and training programsand measure their effectiveness. DriveBusiness Continuity and Disaster Recovery Planning (BCP/DR)initiatives, including periodic drills and updates. Manage change control processes for ISMS and IT infrastructure updates. Ensure vendor and contractor compliance with organizational security standards. 3. Data Protection Officer Responsibilities Serve as the primary point of contact fordata privacy and protection matters. Ensure compliance withISO/IEC 27701:2019,GDPR, and other relevant data protection laws. Maintain detailed records of all data processing activities. Conduct periodicdata protection impact assessments (DPIAs). Respond todata subject requestsand coordinate with supervisory authorities as needed. Monitor changes in privacy laws and update internal practices accordingly. 4. Information Security Auditing Conduct internalISMS auditsat least annually or after significant infrastructure changes. Evaluate compliance withlegal, regulatory, and organizational information security requirements. Prepare and present audit reports with actionable recommendations to senior management. Lead remediation efforts and ensure timely closure of audit findings. Qualifications Bachelor's or Master's degree in Information Technology, Computer Science, or related field. Relevant certifications such asCISSP, CISM, CISA, or CRISCare highly desirable. 5-10 years of progressive experience in Information Security, Risk Management, or IT Governance, ideally within theIT or SAP consulting industry. Proven experience implementing or maintainingISO/IEC 27001andISO/IEC 27701standards. Strong understanding ofIT audit principles,cybersecurity frameworks, andrisk assessment methodologies. Desired Skills and Competencies In-depth understanding ofinfrastructure security,cloud platforms (AWS, Azure),network security, andidentity management. Experience withMicrosoft technologies(Windows Server, Active Directory, M365) andServiceNow. Strong knowledge ofSAP ecosystemsecurity considerations preferred. Exceptional communication, leadership, and stakeholder management skills. Ability to work independently, manage multiple priorities, and drive cross functional collaboration. Strong ethical standards, analytical mindset, and commitment to continuous improvement. Awareness of global data privacy regulations and cybersecurity trends.
03/02/2026
Full time
Acuiti Labs is a specialist Global SAP consulting firm headquartered in London, UK, servicing clients globally for 'Consume to Cash' process transformation and optimization. We solve business challenges and problems using the most appropriate solution architecture, technology which fits into the client's requirements and provides optimum functionalities, build tech platforms, and enable market-winning digital strategies. Our core expertise and experience are in technology R&D, digital and business strategy. We deploy efficient and effective talent solutions to enable innovation and build software products and solutions in a robust and economic manner. We also have innovative business engagement models to suit the needs of each client. For moreinformation, please visit our website. Most Innovative Companies in The UK - 2024 Great Place to Work Certified - 2022, 2023, 2024 & 2025 What we believe in: We take pride in having a diverse and talented workforce spread across various geographical locations. We are a gender-neutral organization and we strongly believe in Diversity and Inclusion. Our core values include - Integrity Learning Organizational pride Respect What We Do: Innovation is at the heart of everything that Acuiti Labs offer. As an SAP Silver Partner, and an SAP BRIM company, Acuiti Labs has been delivering business technology solutions & digital transformation deploying SAP BRIM (Billing) on S/4HANA and cloud-based applications such as Subscription Billing, CPQ & Entitlement Management. Acuiti Labs come with the experience of multiple industry use cases to support the subscription and consumption-based Target Operating Models. This includes Mobility-as-a-Service (Travel using Public Transport and Private Vehicles), Tourism-as-a-Service (Hotels, Entertainment Parks), Ports-as-a-Service (Airports and Seaports), Postal-as-a-Service, Telco-as-a -service, and Software-as-a-Service. "Our core expertise and experience lie in providing reliable technology, enabling digital transformation for an intelligent enterprise, and offering business strategy consulting, and deploying innovative and efficient solutions. What we offer you: We are proud to be an organization that firmly believes in having a company culture that is friendly,motivating, nurturing, and challenging at the same time. we enthusiastically promote new policies and practices that ensures wellbeing of our employees. We offer comprehensive benefits including life insurance, group medical coverage for you and your family, and personal accident protection. Enjoy a supportive work-life balance with flexible hours, paid time off, and various lifestyle perks. Be recognized with monthly rewards, spot bonuses, and growth shares, while advancing your career with training, global exposure, and onsite opportunities. We're committed to your development, diversity, and well-being. Role Overview TheInformation Security Officer (ISO)will be responsible for establishing, implementing, monitoring, and improving Acuiti Labs'Information Security Management System (ISMS)andData Protection frameworkin alignment withISO/IEC 27001:2013,ISO/IEC 27001:2022, andISO/IEC 27701:2019standards. This role combines strategic planning, risk management, compliance oversight, and hands on execution to ensure robust protection of Acuiti Labs' information assets and adherence to regulatory and client requirements. Key Responsibilities 1. Planning Define information security goals and objectives aligned with Acuiti Labs' business strategy. Establish the scope and boundaries of the organization's ISMS. Develop and maintain information security policies, standards, and guidelines. Create classification policies for information assets and ensure appropriate handling procedures. Plan and implement ISMS in compliance withISO/IEC 27001standards. Develop risk management and security implementation frameworks with measurable KPIs. Define and maintain a process for continuous review and improvement of security policies and procedures. 2. Information Security Management Maintain and improve the organization-wideInformation Security and Risk Management Plan. Ensure integration of security principles into all business and IT processes. Conduct regularrisk assessments, vulnerability analyses, and impact assessments. Define and implementrisk treatmentandresidual risk evaluationmeasures. Oversee incident response, including documentation, analysis, and remediation of security breaches. Monitor compliance with legal, regulatory, and contractual requirements. Lead organization-widesecurity awareness and training programsand measure their effectiveness. DriveBusiness Continuity and Disaster Recovery Planning (BCP/DR)initiatives, including periodic drills and updates. Manage change control processes for ISMS and IT infrastructure updates. Ensure vendor and contractor compliance with organizational security standards. 3. Data Protection Officer Responsibilities Serve as the primary point of contact fordata privacy and protection matters. Ensure compliance withISO/IEC 27701:2019,GDPR, and other relevant data protection laws. Maintain detailed records of all data processing activities. Conduct periodicdata protection impact assessments (DPIAs). Respond todata subject requestsand coordinate with supervisory authorities as needed. Monitor changes in privacy laws and update internal practices accordingly. 4. Information Security Auditing Conduct internalISMS auditsat least annually or after significant infrastructure changes. Evaluate compliance withlegal, regulatory, and organizational information security requirements. Prepare and present audit reports with actionable recommendations to senior management. Lead remediation efforts and ensure timely closure of audit findings. Qualifications Bachelor's or Master's degree in Information Technology, Computer Science, or related field. Relevant certifications such asCISSP, CISM, CISA, or CRISCare highly desirable. 5-10 years of progressive experience in Information Security, Risk Management, or IT Governance, ideally within theIT or SAP consulting industry. Proven experience implementing or maintainingISO/IEC 27001andISO/IEC 27701standards. Strong understanding ofIT audit principles,cybersecurity frameworks, andrisk assessment methodologies. Desired Skills and Competencies In-depth understanding ofinfrastructure security,cloud platforms (AWS, Azure),network security, andidentity management. Experience withMicrosoft technologies(Windows Server, Active Directory, M365) andServiceNow. Strong knowledge ofSAP ecosystemsecurity considerations preferred. Exceptional communication, leadership, and stakeholder management skills. Ability to work independently, manage multiple priorities, and drive cross functional collaboration. Strong ethical standards, analytical mindset, and commitment to continuous improvement. Awareness of global data privacy regulations and cybersecurity trends.
Overview We are looking for a ServiceNow Architect for our renowned IT client based in London, UK. If interested, please share your updated CV to discuss the role. Role: ServiceNow Architect Location: London, UK Engagement: Permanent Work Arrangement: Onsite Role Overview We are seeking an experienced ServiceNow Architect to lead the solution design, architecture, and implementation of enterprise ServiceNow platforms. The role requires deep technical expertise across multiple ServiceNow modules, strong architectural judgment, and the ability to drive best practices while delivering scalable, high-quality solutions. Key Responsibilities Architecture & Solution Design: Lead the solutioning, design, and implementation of ServiceNow modules including ITSM, ITOM, HAM, SAM, SPM, IRM, BCM, and HRSD. Define ServiceNow architecture aligned with enterprise standards, scalability, and performance requirements. Review existing implementations and provide best-practice recommendations aligned with ServiceNow OEM guidelines. Design domain separation strategies, including process and data flows across multiple domains. Configuration & Development Lead configuration and customization of ServiceNow instances. Design and modify forms, workflows, scripts, transform maps, service maps, SLAs, web services, and inbound email actions. Develop and maintain custom applications and reusable components. Design, enhance, and maintain ServiceNow Service Portal, including widget creation. Implement solutions using Flow Designer, Integration Hub, and Orchestration. Integrations & ITOM Design and implement integrations between ServiceNow and third-party systems, including CMDB and event management tools. Architect and manage ITOM solutions, including Discovery, Service Mapping, and Event Management. Manage and support MID Server architecture and deployments. Operations, Performance & Governance Monitor platform health, usage, performance, and compliance. Implement and manage Performance Analytics dashboards and reporting. Ensure adherence to ServiceNow best practices and platform governance. Stay current with new ServiceNow releases, features, and capabilities. Leadership & Collaboration Act as a technical leader and advisor to delivery teams and stakeholders. Collaborate with cross-functional teams to ensure successful delivery and adoption. Demonstrate a proactive, self-driven approach with a focus on innovation and continuous improvement. Required Skills & Experience 8+ years of hands-on experience with ServiceNow. 10+ years of experience within the IT industry. Strong expertise across ServiceNow modules including ITSM, ITOM, HAM, SAM, IRM, BCM, SPM, and HRSD. Proven experience in custom application development on ServiceNow. Strong knowledge of Service Portal, scripting, and advanced configurations. Experience with LDAP, Active Directory, and SSO integrations. Solid understanding of enterprise ITSM processes and workflows. Excellent communication, problem-solving, and stakeholder management skills. Certifications & Education ServiceNow Certified System Administrator (CSA). Certified Implementation Specialist (CIS) - ITSM. CIS in Discovery / Service Mapping / Event Management. ITIL Foundation certification (preferred). Bachelor's degree or equivalent combination of education and experience.
03/02/2026
Full time
Overview We are looking for a ServiceNow Architect for our renowned IT client based in London, UK. If interested, please share your updated CV to discuss the role. Role: ServiceNow Architect Location: London, UK Engagement: Permanent Work Arrangement: Onsite Role Overview We are seeking an experienced ServiceNow Architect to lead the solution design, architecture, and implementation of enterprise ServiceNow platforms. The role requires deep technical expertise across multiple ServiceNow modules, strong architectural judgment, and the ability to drive best practices while delivering scalable, high-quality solutions. Key Responsibilities Architecture & Solution Design: Lead the solutioning, design, and implementation of ServiceNow modules including ITSM, ITOM, HAM, SAM, SPM, IRM, BCM, and HRSD. Define ServiceNow architecture aligned with enterprise standards, scalability, and performance requirements. Review existing implementations and provide best-practice recommendations aligned with ServiceNow OEM guidelines. Design domain separation strategies, including process and data flows across multiple domains. Configuration & Development Lead configuration and customization of ServiceNow instances. Design and modify forms, workflows, scripts, transform maps, service maps, SLAs, web services, and inbound email actions. Develop and maintain custom applications and reusable components. Design, enhance, and maintain ServiceNow Service Portal, including widget creation. Implement solutions using Flow Designer, Integration Hub, and Orchestration. Integrations & ITOM Design and implement integrations between ServiceNow and third-party systems, including CMDB and event management tools. Architect and manage ITOM solutions, including Discovery, Service Mapping, and Event Management. Manage and support MID Server architecture and deployments. Operations, Performance & Governance Monitor platform health, usage, performance, and compliance. Implement and manage Performance Analytics dashboards and reporting. Ensure adherence to ServiceNow best practices and platform governance. Stay current with new ServiceNow releases, features, and capabilities. Leadership & Collaboration Act as a technical leader and advisor to delivery teams and stakeholders. Collaborate with cross-functional teams to ensure successful delivery and adoption. Demonstrate a proactive, self-driven approach with a focus on innovation and continuous improvement. Required Skills & Experience 8+ years of hands-on experience with ServiceNow. 10+ years of experience within the IT industry. Strong expertise across ServiceNow modules including ITSM, ITOM, HAM, SAM, IRM, BCM, SPM, and HRSD. Proven experience in custom application development on ServiceNow. Strong knowledge of Service Portal, scripting, and advanced configurations. Experience with LDAP, Active Directory, and SSO integrations. Solid understanding of enterprise ITSM processes and workflows. Excellent communication, problem-solving, and stakeholder management skills. Certifications & Education ServiceNow Certified System Administrator (CSA). Certified Implementation Specialist (CIS) - ITSM. CIS in Discovery / Service Mapping / Event Management. ITIL Foundation certification (preferred). Bachelor's degree or equivalent combination of education and experience.
Job Description: Due to security vetting requirements, candidates must be UK nationals or sole British citizens and have resided in the UK for at least five years. About DXC DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. The role As a ServiceNow Solution Architect, you will be responsible for leading scoping, design, development and implementation activities across client projects to deliver world class ServiceNow based solutions. You must analyze new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with engagement leads, project managers, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring risk and quality standards are adhered to. Responsibilities Lead the technical delivery of projects based on the ServiceNow platform Define technical solutions (at an architectural and design level of detail) Provide technical leadership and mentoring to junior architects and offshore/onshore development teams. Deliver compelling solution demonstrations across the ServiceNow platform. Design and deliver technical integrations between ServiceNow, client IT and business services. Assist development teams in resolving complex technical issues through all stages of the project lifecycle. Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of DXC as an advisor of choice. Build constructive, working relationships with DXC's global network of ServiceNow resources. Contribute to the development of DXC's ServiceNow based product roadmap. Ensure the project delivery team complies with DXC solution architecture standards and frameworks. Operate as a member of the wider DXC community, sharing knowledge across functions and building your personal network within the company. Requirements Proven experience in consulting / professional services and technical delivery A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect Certified ServiceNow System Administrator Certified Implementation Specialist in at least 1 product suite Certified in ITIL Foundation (v3 or v4) Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc. Experience with delivering solutions in complex client environments Understanding of common business analysis techniques and approaches Experience of agile and traditional software and project methodologies Able to communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities What we offerh3> You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
03/02/2026
Full time
Job Description: Due to security vetting requirements, candidates must be UK nationals or sole British citizens and have resided in the UK for at least five years. About DXC DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. The role As a ServiceNow Solution Architect, you will be responsible for leading scoping, design, development and implementation activities across client projects to deliver world class ServiceNow based solutions. You must analyze new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with engagement leads, project managers, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring risk and quality standards are adhered to. Responsibilities Lead the technical delivery of projects based on the ServiceNow platform Define technical solutions (at an architectural and design level of detail) Provide technical leadership and mentoring to junior architects and offshore/onshore development teams. Deliver compelling solution demonstrations across the ServiceNow platform. Design and deliver technical integrations between ServiceNow, client IT and business services. Assist development teams in resolving complex technical issues through all stages of the project lifecycle. Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of DXC as an advisor of choice. Build constructive, working relationships with DXC's global network of ServiceNow resources. Contribute to the development of DXC's ServiceNow based product roadmap. Ensure the project delivery team complies with DXC solution architecture standards and frameworks. Operate as a member of the wider DXC community, sharing knowledge across functions and building your personal network within the company. Requirements Proven experience in consulting / professional services and technical delivery A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect Certified ServiceNow System Administrator Certified Implementation Specialist in at least 1 product suite Certified in ITIL Foundation (v3 or v4) Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc. Experience with delivering solutions in complex client environments Understanding of common business analysis techniques and approaches Experience of agile and traditional software and project methodologies Able to communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities What we offerh3> You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Partner with the technology and business stakeholders to define, analyse, and document requirements for new ServiceNow processes or improvements to current processes Lead workshops, demos, and training on ServiceNow solutions and be able to speak to process best practices Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Work directly with the ServiceNow development team to select the most effective solution for defined requirements Support unit testing, UAT, and customer validation, ensuring business objectives are met Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for ServiceNow Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills 3+ years of experience designing and implementing processes on the ServiceNow platform Strong analytical skills, strategic mindset, and experience with cross functional teams Highly organised with excellent communication and stakeholder management skills Proven ability to create clear and concise documentation Experience providing solutions for ITSM and ITOM offerings ServiceNow Certified System Administrator (CSA) ITIL V4 certification Nice to have skills ServiceNow Certified Implementation Specialist credentials Agile experience is highly favourable Financial Services experience/knowledge Supervisory responsibilities No Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. Our commitment to diversity and inclusion At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
03/02/2026
Full time
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Partner with the technology and business stakeholders to define, analyse, and document requirements for new ServiceNow processes or improvements to current processes Lead workshops, demos, and training on ServiceNow solutions and be able to speak to process best practices Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Work directly with the ServiceNow development team to select the most effective solution for defined requirements Support unit testing, UAT, and customer validation, ensuring business objectives are met Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for ServiceNow Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills 3+ years of experience designing and implementing processes on the ServiceNow platform Strong analytical skills, strategic mindset, and experience with cross functional teams Highly organised with excellent communication and stakeholder management skills Proven ability to create clear and concise documentation Experience providing solutions for ITSM and ITOM offerings ServiceNow Certified System Administrator (CSA) ITIL V4 certification Nice to have skills ServiceNow Certified Implementation Specialist credentials Agile experience is highly favourable Financial Services experience/knowledge Supervisory responsibilities No Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. Our commitment to diversity and inclusion At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
Farringdon, United Kingdom Posted on 30/01/2026 We provide end-to-end IT solutions and services including Applications services, Data & Analytics services, AI/ML Technologies and Professional services in the UK and EU market. Job Description Hi, We are looking for ServiceNow Architect for one of our renowned IT client based in London, UK. If interested, please share your updated CV to discuss further on the role Role: ServiceNow Architect Location: London, UK Is it Permanent/ Contract: Permanent Is it Onsite/Remote/Hybrid: Onsite Role Overview We are seeking an experienced ServiceNow Architect to lead the solution design, architecture, and implementation of enterprise ServiceNow platforms. The role requires deep technical expertise across multiple ServiceNow modules, strong architectural judgment, and the ability to drive best practices while delivering scalable, high-quality solutions. Key Responsibilities Lead the solutioning, design, and implementation of ServiceNow modules including ITSM, ITOM, HAM, SAM, SPM, IRM, BCM, and HRSD. Define ServiceNow architecture aligned with enterprise standards, scalability, and performance requirements. Review existing implementations and provide best-practice recommendations aligned with ServiceNow OEM guidelines. Design domain separation strategies, including process and data flows across multiple domains. Configuration & Development Lead configuration and customization of ServiceNow instances. Design and modify forms, workflows, scripts, transform maps, service maps, SLAs, web services, and inbound email actions. Develop and maintain custom applications and reusable components. Design, enhance, and maintain ServiceNow Service Portal, including widget creation. Implement solutions using Flow Designer, Integration Hub, and Orchestration. Integrations & ITOM Design and implement integrations between ServiceNow and third-party systems, including CMDB and event management tools. Architect and manage ITOM solutions, including Discovery, Service Mapping, and Event Management. Manage and support MID Server architecture and deployments. Operations, Performance & Governance Monitor platform health, usage, performance, and compliance. Implement and manage Performance Analytics dashboards and reporting. Ensure adherence to ServiceNow best practices and platform governance. Stay current with new ServiceNow releases, features, and capabilities. Act as a technical leader and advisor to delivery teams and stakeholders. Collaborate with cross-functional teams to ensure successful delivery and adoption. Demonstrate a proactive, self-driven approach with a focus on innovation and continuous improvement. Required Skills & Experience 8+ years of hands-on experience with ServiceNow. 10+ years of experience within the IT industry. Strong expertise across ServiceNow modules including ITSM, ITOM, HAM, SAM, IRM, BCM, SPM, and HRSD. Proven experience in custom application development on ServiceNow. Strong knowledge of Service Portal, scripting, and advanced configurations. Experience with LDAP, Active Directory, and SSO integrations. Solid understanding of enterprise ITSM processes and workflows. Excellent communication, problem-solving, and stakeholder management skills. Certifications & Education ServiceNow Certified System Administrator (CSA). Certified Implementation Specialist (CIS) - ITSM. CIS in Discovery / Service Mapping / Event Management. Bachelor's degree or equivalent combination of education and experience.
03/02/2026
Full time
Farringdon, United Kingdom Posted on 30/01/2026 We provide end-to-end IT solutions and services including Applications services, Data & Analytics services, AI/ML Technologies and Professional services in the UK and EU market. Job Description Hi, We are looking for ServiceNow Architect for one of our renowned IT client based in London, UK. If interested, please share your updated CV to discuss further on the role Role: ServiceNow Architect Location: London, UK Is it Permanent/ Contract: Permanent Is it Onsite/Remote/Hybrid: Onsite Role Overview We are seeking an experienced ServiceNow Architect to lead the solution design, architecture, and implementation of enterprise ServiceNow platforms. The role requires deep technical expertise across multiple ServiceNow modules, strong architectural judgment, and the ability to drive best practices while delivering scalable, high-quality solutions. Key Responsibilities Lead the solutioning, design, and implementation of ServiceNow modules including ITSM, ITOM, HAM, SAM, SPM, IRM, BCM, and HRSD. Define ServiceNow architecture aligned with enterprise standards, scalability, and performance requirements. Review existing implementations and provide best-practice recommendations aligned with ServiceNow OEM guidelines. Design domain separation strategies, including process and data flows across multiple domains. Configuration & Development Lead configuration and customization of ServiceNow instances. Design and modify forms, workflows, scripts, transform maps, service maps, SLAs, web services, and inbound email actions. Develop and maintain custom applications and reusable components. Design, enhance, and maintain ServiceNow Service Portal, including widget creation. Implement solutions using Flow Designer, Integration Hub, and Orchestration. Integrations & ITOM Design and implement integrations between ServiceNow and third-party systems, including CMDB and event management tools. Architect and manage ITOM solutions, including Discovery, Service Mapping, and Event Management. Manage and support MID Server architecture and deployments. Operations, Performance & Governance Monitor platform health, usage, performance, and compliance. Implement and manage Performance Analytics dashboards and reporting. Ensure adherence to ServiceNow best practices and platform governance. Stay current with new ServiceNow releases, features, and capabilities. Act as a technical leader and advisor to delivery teams and stakeholders. Collaborate with cross-functional teams to ensure successful delivery and adoption. Demonstrate a proactive, self-driven approach with a focus on innovation and continuous improvement. Required Skills & Experience 8+ years of hands-on experience with ServiceNow. 10+ years of experience within the IT industry. Strong expertise across ServiceNow modules including ITSM, ITOM, HAM, SAM, IRM, BCM, SPM, and HRSD. Proven experience in custom application development on ServiceNow. Strong knowledge of Service Portal, scripting, and advanced configurations. Experience with LDAP, Active Directory, and SSO integrations. Solid understanding of enterprise ITSM processes and workflows. Excellent communication, problem-solving, and stakeholder management skills. Certifications & Education ServiceNow Certified System Administrator (CSA). Certified Implementation Specialist (CIS) - ITSM. CIS in Discovery / Service Mapping / Event Management. Bachelor's degree or equivalent combination of education and experience.
About this role We are looking for a curious, collaborative ServiceNow Business Analyst to join our growing ServiceNow CoEI team. Our work exists where people, process, and technology converge, supporting teams across the enterprise to deliver effective, scalable ServiceNow solutions. In this role, we work closely with business collaborators and technical teams to understand challenges, build requirements, and convert business needs into clear, actionable ServiceNow outcomes. You will play an important part in supporting continuous improvement initiatives while ensuring alignment with our ServiceNow platform strategy, standards, and ways of working. Key Responsibilities Partner with business groups and implementation teams to capture, clarify, and document requirements for ServiceNow improvements, integrations, and new capabilities Transform business needs to functional requirements, user stories, and acceptance criteria Ensure solutions align with ITSM processes, CSDM, CMDB standards, and ServiceNow guidelines Build positive relationships with business users, product managers, developers, and delivery teams Communicate clear, timely updates on progress, risks, and dependencies to technical and nontechnical audiences Identify and recommend improvements to workflows, intake processes, and reporting Support alignment between daytoday BAU delivery and strategic platform objectives Assist with test definition, UAT coordination, and validation to ensure solutions meet agreed requirements Required experience 4+ years' experience in Business Analysis or Enterprise Service Management Handson experience working with the ServiceNow platform and modules A proven understanding of ITSM processes (Incident, Problem, Change, Request/Catalogue, Knowledge Management) Confidence handling changing priorities in a dynamic environment Strong written and verbal communication skills Preferred experience (but not required) ServiceNow Certified System Administrator (CSA) or Implementation Specialist Familiarity with ITIL, CSDM, and CMDB guidelines Experience supporting both BAU and strategic ServiceNow initiatives Why join us You will join a highimpact team delivering enterprisescale ServiceNow capabilities, working at the intersection of technology, people, and process. The role offers the opportunity to contribute to the ongoing evolution of the ServiceNow platform and delivery practices, while collaborating with global teams and senior partners in a supportive and inclusive environment. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. BlackRock is proud to be an Equal Opportunity Employer We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
03/02/2026
Full time
About this role We are looking for a curious, collaborative ServiceNow Business Analyst to join our growing ServiceNow CoEI team. Our work exists where people, process, and technology converge, supporting teams across the enterprise to deliver effective, scalable ServiceNow solutions. In this role, we work closely with business collaborators and technical teams to understand challenges, build requirements, and convert business needs into clear, actionable ServiceNow outcomes. You will play an important part in supporting continuous improvement initiatives while ensuring alignment with our ServiceNow platform strategy, standards, and ways of working. Key Responsibilities Partner with business groups and implementation teams to capture, clarify, and document requirements for ServiceNow improvements, integrations, and new capabilities Transform business needs to functional requirements, user stories, and acceptance criteria Ensure solutions align with ITSM processes, CSDM, CMDB standards, and ServiceNow guidelines Build positive relationships with business users, product managers, developers, and delivery teams Communicate clear, timely updates on progress, risks, and dependencies to technical and nontechnical audiences Identify and recommend improvements to workflows, intake processes, and reporting Support alignment between daytoday BAU delivery and strategic platform objectives Assist with test definition, UAT coordination, and validation to ensure solutions meet agreed requirements Required experience 4+ years' experience in Business Analysis or Enterprise Service Management Handson experience working with the ServiceNow platform and modules A proven understanding of ITSM processes (Incident, Problem, Change, Request/Catalogue, Knowledge Management) Confidence handling changing priorities in a dynamic environment Strong written and verbal communication skills Preferred experience (but not required) ServiceNow Certified System Administrator (CSA) or Implementation Specialist Familiarity with ITIL, CSDM, and CMDB guidelines Experience supporting both BAU and strategic ServiceNow initiatives Why join us You will join a highimpact team delivering enterprisescale ServiceNow capabilities, working at the intersection of technology, people, and process. The role offers the opportunity to contribute to the ongoing evolution of the ServiceNow platform and delivery practices, while collaborating with global teams and senior partners in a supportive and inclusive environment. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. BlackRock is proud to be an Equal Opportunity Employer We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Overview Salary / Rate Minimum: $225,000 Salary / Rate Maximum: $300,000 The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available. Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances. This position is eligible for an incentive award. Purpose of the Role To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank's technologies to enact the vision defined in the product roadmap. You will also be responsible for owning the ServiceNow platform, shaping its strategic direction, and ensuring alignment with HR transformation objectives. The role requires extensive senior HR technology experience, particularly in delivering large-scale solutions on Workday and ServiceNow. Key Responsibilities Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development, particularly in ServiceNow and Workday environments. Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team, ensuring strategic alignment with HR transformation goals. Collaboration with internal stakeholders, including journey groups, directors, and heads of experience, to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable, and secure. Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance, with a focus on delivering high-quality, low-defect code. Monitoring of product performance to identify opportunities for optimisation that meets the bank's performance standards and drives innovation. Lead and manage agile delivery teams, oversee quarterly/PI planning, facilitate estimation of work, and ensure timely delivery of initiatives. Align HR transformation initiatives to strategic technology platforms, ensuring integration and interoperability between ServiceNow, Workday, and other relevant systems. Partner across Barclays technology, HR, and external vendors to ensure effective delivery, negotiate contracts and licensing, and manage vendor relationships. Stay abreast of the latest industry technology trends and tools to evaluate and adopt new approaches that improve product development and delivery. Candidate Profile Proven HR technology leadership experience, with a strong track record in ServiceNow and Workday product configuration, implementation, and enhancement. Demonstrated ability to balance strategic vision with delivery excellence, including hands-on management of agile teams and direct involvement in planning and execution. Experience aligning HR transformations to enterprise platforms, and partnering with diverse stakeholders and vendors to drive successful outcomes. Strong negotiation skills for contracts and licensing with technology vendors. Assessment Criteria Candidates will be expected to demonstrate in-depth HR transformation experience (preferably with ServiceNow and Workday), and articulate specific technical challenges encountered, tools and resources used, approaches to vendor management, and key learnings from previous initiatives. Technical depth will be assessed, including the ability to explain complex technical decisions, configuration approaches, and delivery management in clear, practical terms. Purpose of the role To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank's technologies to enact the vision defined in the product roadmap. Accountabilities Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development. Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team. Collaboration with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure. Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance. Monitoring of product performance to identify opportunities for optimisation that meets the bank's performance standards. Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improve product development and delivery. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide. They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
03/02/2026
Full time
Overview Salary / Rate Minimum: $225,000 Salary / Rate Maximum: $300,000 The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available. Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances. This position is eligible for an incentive award. Purpose of the Role To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank's technologies to enact the vision defined in the product roadmap. You will also be responsible for owning the ServiceNow platform, shaping its strategic direction, and ensuring alignment with HR transformation objectives. The role requires extensive senior HR technology experience, particularly in delivering large-scale solutions on Workday and ServiceNow. Key Responsibilities Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development, particularly in ServiceNow and Workday environments. Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team, ensuring strategic alignment with HR transformation goals. Collaboration with internal stakeholders, including journey groups, directors, and heads of experience, to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable, and secure. Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance, with a focus on delivering high-quality, low-defect code. Monitoring of product performance to identify opportunities for optimisation that meets the bank's performance standards and drives innovation. Lead and manage agile delivery teams, oversee quarterly/PI planning, facilitate estimation of work, and ensure timely delivery of initiatives. Align HR transformation initiatives to strategic technology platforms, ensuring integration and interoperability between ServiceNow, Workday, and other relevant systems. Partner across Barclays technology, HR, and external vendors to ensure effective delivery, negotiate contracts and licensing, and manage vendor relationships. Stay abreast of the latest industry technology trends and tools to evaluate and adopt new approaches that improve product development and delivery. Candidate Profile Proven HR technology leadership experience, with a strong track record in ServiceNow and Workday product configuration, implementation, and enhancement. Demonstrated ability to balance strategic vision with delivery excellence, including hands-on management of agile teams and direct involvement in planning and execution. Experience aligning HR transformations to enterprise platforms, and partnering with diverse stakeholders and vendors to drive successful outcomes. Strong negotiation skills for contracts and licensing with technology vendors. Assessment Criteria Candidates will be expected to demonstrate in-depth HR transformation experience (preferably with ServiceNow and Workday), and articulate specific technical challenges encountered, tools and resources used, approaches to vendor management, and key learnings from previous initiatives. Technical depth will be assessed, including the ability to explain complex technical decisions, configuration approaches, and delivery management in clear, practical terms. Purpose of the role To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank's technologies to enact the vision defined in the product roadmap. Accountabilities Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development. Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team. Collaboration with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure. Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance. Monitoring of product performance to identify opportunities for optimisation that meets the bank's performance standards. Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improve product development and delivery. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide. They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
LocationLondon, England, United Kingdom# ServiceNow Architect at N Consulting LtdLocationLondon, England, United KingdomSalary£85 - £90 /yearJob TypeFull-timeDate PostedJanuary 30th, 2026Apply Now Role: ServiceNow Architect Experience: 15years Location: London Work mode: Onsite JD Solutioning, Design & Implementation of the ITSM, ITOM, HAM, SAM,SPM, IRM and BCM solution. Experience in multiple ServiceNow implementations Integration of Event management tools & ITOM architecture Advise, design and configure integration solutions between ServiceNow and other CMDB tools. ITSM process, module and workflow design Good experience of Service Portal and widget creation Very good experience of custom apps Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more. MID Server management experience Lead the configuration and customization of ServiceNow instances Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation. Worked on ITOM, HAM, SAM, IRM, BCM, HRSD Experience of custom applications development Experience in working on Performance Analytics Design and modification of ServiceNow Service Portal. Domain Separation and designing the Process and data flow within various domains Knowledge of LDAP/Active Directory/SSO. Review existing set up and provide best practice recommendations in line with the OEM Monitor health, usage and compliance of ServiceNow systems. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. Self-starter and innovator. Professional 8+ years of experience with ServiceNow required 10+ years of experience with IT Industry required Academics Certification as ServiceNow System certified administration CIS in Discovery/Service Mapping/Event Mgmt Certified Implementation Specialist- ITSM ITIL Foundations certification is preferred. Bachelor's degree or equivalent combination of education and experience.
03/02/2026
Full time
LocationLondon, England, United Kingdom# ServiceNow Architect at N Consulting LtdLocationLondon, England, United KingdomSalary£85 - £90 /yearJob TypeFull-timeDate PostedJanuary 30th, 2026Apply Now Role: ServiceNow Architect Experience: 15years Location: London Work mode: Onsite JD Solutioning, Design & Implementation of the ITSM, ITOM, HAM, SAM,SPM, IRM and BCM solution. Experience in multiple ServiceNow implementations Integration of Event management tools & ITOM architecture Advise, design and configure integration solutions between ServiceNow and other CMDB tools. ITSM process, module and workflow design Good experience of Service Portal and widget creation Very good experience of custom apps Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more. MID Server management experience Lead the configuration and customization of ServiceNow instances Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation. Worked on ITOM, HAM, SAM, IRM, BCM, HRSD Experience of custom applications development Experience in working on Performance Analytics Design and modification of ServiceNow Service Portal. Domain Separation and designing the Process and data flow within various domains Knowledge of LDAP/Active Directory/SSO. Review existing set up and provide best practice recommendations in line with the OEM Monitor health, usage and compliance of ServiceNow systems. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. Self-starter and innovator. Professional 8+ years of experience with ServiceNow required 10+ years of experience with IT Industry required Academics Certification as ServiceNow System certified administration CIS in Discovery/Service Mapping/Event Mgmt Certified Implementation Specialist- ITSM ITIL Foundations certification is preferred. Bachelor's degree or equivalent combination of education and experience.
ESM Technical Solutions Professional page is loaded ESM Technical Solutions Professionallocations: Milton Keynes, Buckinghamshire, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: REQ570226 What success looks like in this role: Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. We specialize in delivering secure, cutting-edge digital platforms, cloud and infrastructure services, enterprise computing, and business process solutions. With a legacy of innovation and a forward-thinking mindset, Unisys helps clients across industries-from government to financial services-transform their operations and achieve mission-critical outcomes. Join us and be part of a team that's redefining what's possible through technology.The role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise, innovation, and proactive sales activities across the ServiceNow and Freshworks platforms. Collaborate closely with SE, CE, CDE & CTO organisations to develop and execute account strategies. Identify, qualify, and nurture new business opportunities within existing and prospective clients. Create pursuit kits to support sales engagements and drive pipeline growth. Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs. Design and implement accelerators to demonstrate value and innovation across the ServiceNow, Freshworks and EasyVista platforms. Create migration playbooks, focusing on transitions from platforms such as ServiceNow, BMC Helix, and Cherwell. Own and complete RFP responses, ensuring alignment with client requirements and sales objectives. Draft Statements of Work (SOWs) for client projects. Lead client-facing elements of projects, including technical workshops, solution shaping, and pricing. Actively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate leads. Build and maintain strong client relationships at multiple organisational levels, acting as a trusted advisor. Provide feedback to product and marketing teams based on client and market insights. Oversee project execution by the ESS delivery organisation. You will be successful in this role if you have: Strong technical understanding of the ServiceNow platform. Proven track record in pre-sales, solution architecture, and business development roles. Ability to create technical assets such as PoVs, accelerators, and migration playbooks. Excellent communication, presentation, and client engagement skills. Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell. Ability to articulate business value and ROI of ESM solutions to both technical and non-technical stakeholders. Experience building and maintaining strong client relationships. Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling). Ability to lead workshops and shape solutions collaboratively with clients.Key Performance Indicators (KPIs) Influenced and sourced Total Contract Value (TCV). Win performance and conversion rate of PoV projects to fully scoped and funded engagements. Pipeline generation and qualification targets. Number of client meetings, demos, and workshops delivered. Contribution to upsell/cross-sell opportunities and customer retention rates. Client satisfaction scores related to pre-sales engagements.Preferred Qualifications Essential: ServiceNow certifications - CSA, CIS, and CTA. Desirable: ServiceNow CMA. BMC Helix ITSM Implementation Specialist. BMC Certified Expert / Architect. Experience with other ITSM platforms (BMC, Freshworks, Cherwell, EasyVista). Minimum 8 Years Prior experience in consulting or professional services environments.Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally.Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!International work opportunities abroad for all employees"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowancesBonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys! Pension Life Assurance Private Medical Option for private dental is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys' .
03/02/2026
Full time
ESM Technical Solutions Professional page is loaded ESM Technical Solutions Professionallocations: Milton Keynes, Buckinghamshire, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: REQ570226 What success looks like in this role: Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. We specialize in delivering secure, cutting-edge digital platforms, cloud and infrastructure services, enterprise computing, and business process solutions. With a legacy of innovation and a forward-thinking mindset, Unisys helps clients across industries-from government to financial services-transform their operations and achieve mission-critical outcomes. Join us and be part of a team that's redefining what's possible through technology.The role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise, innovation, and proactive sales activities across the ServiceNow and Freshworks platforms. Collaborate closely with SE, CE, CDE & CTO organisations to develop and execute account strategies. Identify, qualify, and nurture new business opportunities within existing and prospective clients. Create pursuit kits to support sales engagements and drive pipeline growth. Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs. Design and implement accelerators to demonstrate value and innovation across the ServiceNow, Freshworks and EasyVista platforms. Create migration playbooks, focusing on transitions from platforms such as ServiceNow, BMC Helix, and Cherwell. Own and complete RFP responses, ensuring alignment with client requirements and sales objectives. Draft Statements of Work (SOWs) for client projects. Lead client-facing elements of projects, including technical workshops, solution shaping, and pricing. Actively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate leads. Build and maintain strong client relationships at multiple organisational levels, acting as a trusted advisor. Provide feedback to product and marketing teams based on client and market insights. Oversee project execution by the ESS delivery organisation. You will be successful in this role if you have: Strong technical understanding of the ServiceNow platform. Proven track record in pre-sales, solution architecture, and business development roles. Ability to create technical assets such as PoVs, accelerators, and migration playbooks. Excellent communication, presentation, and client engagement skills. Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell. Ability to articulate business value and ROI of ESM solutions to both technical and non-technical stakeholders. Experience building and maintaining strong client relationships. Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling). Ability to lead workshops and shape solutions collaboratively with clients.Key Performance Indicators (KPIs) Influenced and sourced Total Contract Value (TCV). Win performance and conversion rate of PoV projects to fully scoped and funded engagements. Pipeline generation and qualification targets. Number of client meetings, demos, and workshops delivered. Contribution to upsell/cross-sell opportunities and customer retention rates. Client satisfaction scores related to pre-sales engagements.Preferred Qualifications Essential: ServiceNow certifications - CSA, CIS, and CTA. Desirable: ServiceNow CMA. BMC Helix ITSM Implementation Specialist. BMC Certified Expert / Architect. Experience with other ITSM platforms (BMC, Freshworks, Cherwell, EasyVista). Minimum 8 Years Prior experience in consulting or professional services environments.Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual! Associate Impact Groups are formed voluntarily to further develop and support our DEI standards internally.Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!International work opportunities abroad for all employees"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowancesBonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys! Pension Life Assurance Private Medical Option for private dental is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys' .
Birmingham, Milton Keynes, Reading, St Albans Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Summary: The Global ServiceNow Center of Excellence are seeking a highly skilled and experienced ServiceNow Solutions Architect to design innovative solutions on the ServiceNow platform. The ideal candidate will possess a deep understanding of ServiceNow's capabilities, best practices, and integration with other enterprise systems. This role requires a strong technical background, excellent written and verbal communication skills, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be responsible for translating business requirements into technical specifications, leading the design and implementation of complex ServiceNow solutions, and ensuring the ongoing performance and stability of the platform. Responsibilities: Lead the design, development, and implementation of ServiceNow solutions aligned with business needs and strategic objectives. Collaborate with business stakeholders to gather requirements, understand business processes, and translate them into technical specifications. Develop and maintain detailed architectural diagrams, design documents, and technical specifications. Provide technical leadership and guidance to development teams, ensuring adherence to best practices and coding standards. Perform code reviews and ensure the quality and performance of ServiceNow solutions. Integrate ServiceNow with other enterprise systems, using APIs and other integration technologies. Troubleshoot and resolve technical issues related to ServiceNow solutions. Stay current with the latest ServiceNow features, updates, and best practices. Contribute to the development and maintenance of ServiceNow's roadmap and strategy. Mentor and guide junior team members. Participate in the full software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance. Ensure solutions are scalable, reliable, and maintainable. Adhere to IT governance and security policies. Proactively identify and mitigate potential risks. Contribute to the continuous improvement of ServiceNow processes and procedures. Important: Whilst a deep technical understanding of the platform is required this is not a lead developer role. The candidate should expect to spend the majority of their time in meetings with project teams and business stakeholders, creating design documentation to meet the business objectives and supporting projects through the mandatory governance processes. There will be little hands-on development work outside of the occasional proof-of-concept or analysis work. Connect to your skills and professional experience Required: Proven ServiceNow experience as an architect with deep understanding of ServiceNow architecture, modules, and best practices Certified ServiceNow Administrator (CSA) or equivalent Proven track record leading complex solution designs, including out-of-the-box and custom applications with complex integrations Excellent written and verbal communication, interpersonal, and presentation skills; ability to clearly explain complex technical information to both technical and non-technical audiences Experience with ServiceNow modules such as ITSM, ITBM, CSM, HRSD, and ITOM Experience with API integrations and integration technologies Familiarity with Agile development methodologies Solid understanding of IT and software delivery best practices, including Agile and Waterfall methodologies, IT change and release processes, data security and privacy, and testing best practices Ability to work independently and collaboratively, with strong problem-solving and analytical skills, and proficiency in Word, Excel, Visio, and PowerPoint. Preferred: ServiceNow Developer experience (beneficial but not required; this is not a developer role) Certified Master Architect (CMA) / Certified Technical Architect (CTA) or equivalent Implementation Specialist Certification or Equivalent for two or more products (ITSM, HRSD, GRC, SecOPS, ITOM, ITAM, SPM) Deloitte is an equal opportunities employer, and we welcome applications from all qualified candidates.
02/02/2026
Full time
Birmingham, Milton Keynes, Reading, St Albans Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Summary: The Global ServiceNow Center of Excellence are seeking a highly skilled and experienced ServiceNow Solutions Architect to design innovative solutions on the ServiceNow platform. The ideal candidate will possess a deep understanding of ServiceNow's capabilities, best practices, and integration with other enterprise systems. This role requires a strong technical background, excellent written and verbal communication skills, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be responsible for translating business requirements into technical specifications, leading the design and implementation of complex ServiceNow solutions, and ensuring the ongoing performance and stability of the platform. Responsibilities: Lead the design, development, and implementation of ServiceNow solutions aligned with business needs and strategic objectives. Collaborate with business stakeholders to gather requirements, understand business processes, and translate them into technical specifications. Develop and maintain detailed architectural diagrams, design documents, and technical specifications. Provide technical leadership and guidance to development teams, ensuring adherence to best practices and coding standards. Perform code reviews and ensure the quality and performance of ServiceNow solutions. Integrate ServiceNow with other enterprise systems, using APIs and other integration technologies. Troubleshoot and resolve technical issues related to ServiceNow solutions. Stay current with the latest ServiceNow features, updates, and best practices. Contribute to the development and maintenance of ServiceNow's roadmap and strategy. Mentor and guide junior team members. Participate in the full software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance. Ensure solutions are scalable, reliable, and maintainable. Adhere to IT governance and security policies. Proactively identify and mitigate potential risks. Contribute to the continuous improvement of ServiceNow processes and procedures. Important: Whilst a deep technical understanding of the platform is required this is not a lead developer role. The candidate should expect to spend the majority of their time in meetings with project teams and business stakeholders, creating design documentation to meet the business objectives and supporting projects through the mandatory governance processes. There will be little hands-on development work outside of the occasional proof-of-concept or analysis work. Connect to your skills and professional experience Required: Proven ServiceNow experience as an architect with deep understanding of ServiceNow architecture, modules, and best practices Certified ServiceNow Administrator (CSA) or equivalent Proven track record leading complex solution designs, including out-of-the-box and custom applications with complex integrations Excellent written and verbal communication, interpersonal, and presentation skills; ability to clearly explain complex technical information to both technical and non-technical audiences Experience with ServiceNow modules such as ITSM, ITBM, CSM, HRSD, and ITOM Experience with API integrations and integration technologies Familiarity with Agile development methodologies Solid understanding of IT and software delivery best practices, including Agile and Waterfall methodologies, IT change and release processes, data security and privacy, and testing best practices Ability to work independently and collaboratively, with strong problem-solving and analytical skills, and proficiency in Word, Excel, Visio, and PowerPoint. Preferred: ServiceNow Developer experience (beneficial but not required; this is not a developer role) Certified Master Architect (CMA) / Certified Technical Architect (CTA) or equivalent Implementation Specialist Certification or Equivalent for two or more products (ITSM, HRSD, GRC, SecOPS, ITOM, ITAM, SPM) Deloitte is an equal opportunities employer, and we welcome applications from all qualified candidates.
